Marriott jobs in Des Moines, IowaCrear alertas

Job Description Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Housekeeper for the Staybridge Suites in Des Moines, IA. Job Purpose: Cleans and prepares guest rooms and public areas by meeting established standards of cleanliness and propriety to assure guest satisfaction and maximize revenues. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. • Retrieves items from shelves and storerooms, sets up cleaning cart with supplies, constantly maintaining carts and storerooms in a clean and orderly fashion to enhance efficiency and ease of cleaning rooms., • Cleans and wipes windows, doors, walls, closets and fixtures in rooms, public areas and hallways, often using ladders or stools to clean hard to reach areas, in order to maintain a clean, presentable and attractive facility at all times., • Washes shower walls and tub, cleans toilet(s) and stall walls if applicable, wipes exposed pipes, cleans mirrors, sink(s) and walls in order to have clean and sanitary guest and public restrooms., • Replaces towels, soaps and all room amenities and restocks literature that has been removed by previous guest or is soiled and torn to ensure adequate supply for arriving guests., • Washes all hard floor areas (linoleum, tile, etc.) by hand to remove dirt and soiled areas., • Dusts and polishes all furniture, fixtures and wall hangings including using a duster to reach vents and ceiling corners to remove dust and cobwebs., • Strips bed of all linen and remakes with fresh, checking bedspread, blankets and bed pads for cleanliness, replacing if soiled. Lifts mattresses to check for soil between mattresses and under bed., • Checks closet for cleanliness, wiping closet door, handle and overhead shelves and restocking the guest room supplies such as hangers, extra blankets and pillows., • Vacuums rooms, public areas and hallways, operating vacuums weighing up to 25lbs., and lifting/moving heavy furniture in order to vacuum entire area of carpet including underneath furniture and hard to reach areas., • Inspects all door and window locks to ensure they are in working order and immediately alerts management to an unsecured or unsafe situation for the safety of guests and employees., • Inspects all room equipment (TV, lights/lamps, faucets, radios) to ensure proper working order and immediately reports all room status and room maintenance deficiencies, in writing, to the Executive Housekeeper for prompt repair/resolution., • Secures and maintains custody of equipment, keys and supplies at all times in order to protect and preserve hotel property., • Maintains a friendly, cheerful and courteous demeanor at all times., • Performs other duties as assigned, requested or deemed necessary by management., • OTHER DUTIES/RESPONSIBILITIES, • Assists the laundry department by retrieving soiled linen from carts throughout the hotel, sorting laundry into correct size loads, utilizing industrial washers, dryers and pressers, folding and distributing the cleaned linen to storage closets and/or carts., • Cleans patio/balcony areas by sweeping or hosing the floor and wiping down all furniture and fixtures, picking up garbage and cleaning patio/balcony doors and windows. High School diploma /Secondary qualification or equivalent. Experience with Marriott, Hilton, IHG, Wyndham or cleaning standards. This job requires the ability to perform the following: • Must have basic knowledge of general cleaning principles, use of cleaning products and operation of standard cleaning equipment., • Must have vision ability to see minute debris and dirt in poorly lit areas, and to read written instructions and computer print-outs., • Must have upper body strength to lift up to 50lbs. continually throughout an 8 hour shift., • Must have finger, hand and upper body dexterity to push, pull and move levers, equipment and furniture throughout 8 hour shift., • Must be able to work with arms raised above head throughout an 8 hour shift., • Must be able to maneuver fully loaded maid cart, weighing up to 50lbs., through hallways and into/out of closets during entire work day., • Material/Equipment Used, • Basic residential cleaning equipment such as vacuums, floor buffers and carpet cleaning equipment. Cleaning cart. Ladder/stepping stool. Commercial washers, dryers and pressers., • Exposure to hazardous chemicals on a continual basis., • Being passionate about people and service., • Strong communication skills are essential when interacting with guests and employees., • Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc., • Problem-solving, reasoning, motivating, and training abilities are often used., • Have the ability to work a flexible schedule including nights, weekends and/or holidays Amazing Benefits At A Glance: • Salary: $15-16, • Team Driven and Values Based Culture, • Medical/Dental/Vision, • Vacation & Holiday Pay, • Same-day pay available, • Employee Assistance Program, • Career Growth Opportunities/ Manager Training Program, • Reduced Room Rates throughout the portfolio, • Third Party Perks (Movie Tickets, Attractions, Other), • 401(k), • Employee assistance program, • Employee discount, • Flexible schedule, • Flexible spending account, • Life insurance, • Parental leave, • Referral program

Job Description Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Executive Housekeeper for the Staybridge Suites in Des Moines, IA. About the Role: The Executive Housekeeper plays a crucial role in maintaining the cleanliness and overall appearance of facilities within the financial investment sector. This position ensures that all areas are not only clean but also organized and presentable, reflecting the professionalism of the organization. The Executive Housekeeper will oversee a team of housekeeping staff, providing training and guidance to ensure high standards are met consistently. Additionally, this role involves managing inventory and supplies, ensuring that all necessary materials are available for daily operations. Ultimately, the Executive Housekeeper contributes to creating a welcoming and efficient environment for both employees and clients, enhancing the overall experience within the organization. Minimum Qualifications: • High school diploma or equivalent., • Proven experience in a housekeeping or cleaning supervisory role., • Experience in the financial services industry or similar corporate environment., • Certification in housekeeping management or related field., • Knowledge of health and safety regulations related to cleaning and maintenance., • Supervise and coordinate the daily activities of the housekeeping staff to ensure cleanliness and orderliness of all facilities., • Develop and implement cleaning schedules and procedures to maintain high standards of hygiene and presentation., • Conduct regular inspections of the premises to ensure compliance with cleanliness standards and address any issues promptly., • Manage inventory of cleaning supplies and equipment, placing orders as necessary to ensure adequate stock levels., • Provide training and support to housekeeping staff, fostering a positive work environment and encouraging professional development., • Being passionate about people and service., • Strong communication skills are essential when interacting with guests and employees., • Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc., • Problem-solving, reasoning, motivating, and training abilities are often used. The required skills for this position include strong leadership abilities, which are essential for managing and motivating the housekeeping team effectively. Organizational skills are utilized daily to create and maintain cleaning schedules that ensure all areas are attended to promptly. Attention to detail is critical in this role, as it ensures that all cleaning tasks meet the high standards expected in a professional environment. Communication skills are also important, as the Executive Housekeeper must interact with staff and management to address any concerns or improvements needed. Preferred skills, such as knowledge of industry-specific cleaning protocols, can enhance the efficiency and effectiveness of the housekeeping operations. Amazing Benefits At A Glance: • Salary $40,000 - $43,000 based on experience, • Team Driven and Values Based Culture, • Medical/Dental/Vision, • Vacation & Holiday Pay, • Same-day pay available, • Employee Assistance Program, • Career Growth Opportunities/ Manager Training Program, • Reduced Room Rates throughout the portfolio, • Third Party Perks (Movie Tickets, Attractions, Other), • 401(k), • Employee assistance program, • Employee discount, • Flexible schedule, • Flexible spending account, • Life insurance, • Parental leave, • Referral program

Job Description Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Housekeeping Supervisor for the Staybridge Suites in Des Moines, IA. Job Purpose: To maximize customer satisfaction by providing neat and clean customer rooms through the supervision, direction, and coordination of the housekeeper/room cleaners. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. • Supervises room cleaners in the prompt and efficient housekeeping of customer rooms, • Ensures that all rooms have been cleaned by checking room cleaners worksheets at the end of the day – notifies front desk accordingly, • Supervises the completion of short notice requests for room changes, • Inspects all check out/stay over rooms after they are made up to ensure they are cleaned to Company standards., • Keeps record of room checkouts/stay overs, submits records to housekeeping every day, • Monitors quality of rooms by conducting and documenting inspections of cleaned rooms, • Prepares maintenance work orders in regard to replacement or repair of furniture, fixtures, etc., • Ensures completion by following through on orders, • Checks the status of rooms on an ongoing basis and notifies room cleaners of any changes, • Checks VIP rooms, • Checks early morning make-up rooms, • Coordinates cleaning of guestrooms for proper prioritization of customer requests; VIP rooms, checkout rooms, expected check-out rooms, etc., • Checks floor linen closets daily for cleanliness, adequate supplies and linen, • Assures carts are properly stored and vacuum cleaners are emptied at the end of each day, • Assists in quarterly inventory of all linen, • Ensures safety by assuring that all linen chutes are kept locked at all times, • Coordinates housekeeping work with related departments such as front desk, engineering, banquet services and room services, • Take every opportunity to amaze the guests, • Ensures all guests are being treated in an efficient and courteous manner and that all Company standards are being applied, • Responsible for assisting with the training and direction of new department associates, • Ensure all Housekeeping quality standards are complied with and that policies and procedures are consistently applied., • Coordinate activities with other hotel departments in order to facilitate increased levels of, • communication and guest satisfaction. High School diploma /Secondary qualification or equivalent. Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards. This job requires the ability to perform the following: • Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems., • Walking and standing are required for close to 100% of the working day. Length of time of these tasks may vary from day to day and task to task., • Position requires walking and giving direction most of the working day. Length of time of these tasks may vary from day to day and task to task., • Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis., • Must be able to lift up to 15 lbs on a regular and continuing basis., • Must be able to push and pull carts and equipment weighing up to 250 lbs. on occasion., • Must be able to exert well-paced ability in limited space., • Must be able to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks., • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity., • Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates, • Vision occurs continuously with the most common visual functions being those of near vision and depth perception., • Being passionate about people and service., • Strong communication skills are essential when interacting with guests and employees., • Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc., • Basic math skills are used frequently when handling cash or credit., • Problem-solving, reasoning, motivating, and training abilities are often used., • Have the ability to work a flexible schedule including nights, weekends and/or holidays Amazing Benefits At A Glance: • Hourly Pay: $16-$18, • Team Driven and Values Based Culture, • Medical/Dental/Vision, • Vacation & Holiday Pay, • Same-day pay available, • Employee Assistance Program, • Career Growth Opportunities/ Manager Training Program, • Reduced Room Rates throughout the portfolio, • Third Party Perks (Movie Tickets, Attractions, Other), • 401(k), • Employee assistance program, • Employee discount, • Flexible schedule, • Flexible spending account, • Life insurance, • Parental leave, • Referral program

Job DescriptionDescription: Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented. Summary: The Chief Engineer is responsible for ensuring proper operations maintenance, service, and repair of all equipment while supporting the goals of guest satisfaction, cost control, and profitability. Duties & Responsibilities: • Maximize maintenance team potential with a balanced focus on operations, guests, employee and owner’s satisfaction, • Represent the engineering department during the daily HOD morning meetings, • Prioritize, plan, schedule, assign, and supervise the engineering department staff, • Respond to guest's maintenance needs promptly and ensure guests receive professional, efficient, prompt, and courteous service to hotel standards, • Install and maintain all equipment related to HVAC, DG Sets, Water treatment, Fire Safety, etc., • Ensure proper records are kept relating to all the plant and equipment for the hotel including repair and service records, • Take responsibility for the cleanliness and safety aspects of all plant and mechanical equipment rooms, • Perform daily and weekly property document inspections, • Ensure property, grounds, physical plant and work areas are maintained to standard and that all safety equipment and conditions are to code, • Establish and maintain department equipment and supply inventory levels appropriate to property requirements, • Provide training to staff on supplies, inventory, maintenance, and ordering procedures, • Maintain, monitor, and test hotel's emergency and security systems like fire alarm, CCTV, baggage scanners etc., • Develop, implement, and direct all emergency programs, • Develop, implement, and manage energy conservation programs for the property to minimize expenses, • Have a BA or college degree in related field, or equivalent relevant experience, • Have 5 years maintenance experience or 3 years supervisory in a hotel environment, • Have advanced knowledge of building management/engineering, • Display excellent written and verbal communication skills, • Commit to delivering a high level of customer service Benefits: • Competitive salary, • Annual review with increase potential, • 401k program with company match, • Additional benefits may be available Arbor’s Guiding Principles: Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties: • Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient., • Lead with Heart - Be kind, passionate and hospitable., • Be Accountable - Take ownership and deliver results., • Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change., • Celebrate Differences - Embrace diversity; respect individual opinions and ideas. Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Job Description Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Breakfast Attendant for Staybridge Suites in Des Moines, IA. Job Purpose: Greet and seat all guests and ensure a quality dining experience. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. • Assist in preparation, cooking and presentation of food according to standard recipes for the bistro and banquet rooms., • Responsible for greeting every guest/customers with a smile and positive attitude, • Prepare and present items, organize and maintain a clean service area, clean tables and area, and follow all health codes., • Ensures that all guests are dealt with in a professional, consistent manner. Ability to diplomatically handle difficult situations and people., • Ensures entire food selection is available daily and hours of operation are strictly adhered to., • Monitors and inspects all food & beverage deliveries, ensuring portion controls are adhered to., • Provide a safe working environment by ensuring compliance with safety programs, Health Department requirements, and job safety analysis., • Maintain and enforce sanitation laws and safety standards with anyone entering the kitchen area., • Inspect food and beverage outlets for proper storage, neatness, cleanliness, side-work and rotation of inventory., • Inventory o Assist with daily/weekly/monthly food and beverage inventories., • Be an enthusiastic, helpful and positive member of the team, • Be professional, responsible and mature in conduct and behavior, • Be understanding of, encouraging to and friendly with all co-workers, • Be self-motivated and use time wisely, • Maintain open line of communications with each department, • Communicate pertinent information, • Respond positively to new ideas, • Openly accept critical/developmental feedback, • Be available to help other departments in emergency situations, • Perform other assignments as directed by supervisor. Qualifications and Requirements: High School diploma /Secondary qualification or equivalent. Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards. This job requires the ability to perform the following: • Must be able to speak, read, write and understand the primary language(s) used in the workplace., • Must be able to read and write to facilitate the communication process., • Requires good communication skills, both verbal and written., • Ability to prepare and analyze date, figures and transcriptions prepared on and generated by computer., • Knowledge of hotel food and beverage operations., • Knowledge of food and alcoholic beverages., • Must possess basic computational ability., • Must possess basic computer skills., • Extensive knowledge of the hotel, its services and facilities., • Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, • Be knowledgeable about state regulations regarding health policies., • Must be able to stand and exert well-paced mobility for up to 4 hours in length., • Must be able to exert well-paced ability in limited space., • Must be able to exert well-paced ability to reach different floors of the hotel on a timely basis., • Must be able to lift up to 50bs on a regular and continuing basis., • Must be able to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks., • Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates, • Vision occurs continuously with the most common visual functions being those of near vision and depth perception., • Requires manual dexterity to use and operate all necessary equipment., • Food handler's permit if required by state law., • Ability to obtain and/or maintain Alcohol Awareness training, if required by state law and/or by the brand standard. Amazing Benefits At A Glance: • Team Driven and Values Based Culture, • Medical/Dental/Vision, • Vacation & Holiday Pay, • Same-day pay available, • Employee Assistance Program, • Career Growth Opportunities/ Manager Training Program, • Reduced Room Rates throughout the portfolio, • Third Party Perks (Movie Tickets, Attractions, Other), • 401(k), • Employee assistance program, • Employee discount, • Flexible schedule, • Flexible spending account, • Life insurance, • Parental leave, • Referral program

Job DescriptionDescription: Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented. Summary: The Maintenance Technician is responsible for assisting department head in managing budget, capital expenditures, preventative maintenance, and energy conservation. Accountable for maintaining the building and grounds with particular attention towards safety, security, and asset protection. Duties & Responsibilities: • Supporting the Director of Engineering with the arrangement of a smooth work flow in all technical matters as well for the fire-protection system, • Contact person of the engineering department for all technical matters of the hotel, • Planning and organization of technical works, • Maintaining our technical facilities and systems, • Taking care of repairs and routine revisions, • Management of our Transcendent - Engineering Asset Management System to administrate enterprise-wide engineering processes, standards, and performance measurement, • Execution of material orders, • Coordination of the engineering team, • Assigns, tracks and follows up on status of work assigned to staff and contractors., • Competitive salary, • Annual review with increase potential, • 401k program with company match Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties: • Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient., • Lead with Heart - Be kind, passionate and hospitable., • Be Accountable - Take ownership and deliver results., • Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.

Job DescriptionDescription: Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented. Summary: The Shuttle Driver is responsible for transporting guests to and/or from the hotel, airport, and local destinations in a friendly, efficient and courteous manner using safe driving practices. Duties & Responsibilities: • Assist guests by transporting baggage to and from the lobby, • Drive hotel shuttle to and from the airport and other guest-requested locations, • Make sure vans are clean and in top running condition at all times, • Report to management when repairs are needed, • Provide guests with local directions in a courteous and accurate manner, • Complete nightly security walk and report Requirements: Qualifications: • Must have a valid driver’s license, • Must be able to pass DMV and background check, • 1 to 3 years of experience as a hotel shuttle driver or similar, • Ability to sit and stand for extended periods of time and to lift a minimum of 50 lbs., • Schedule flexibility, • Great personality and willingness to go above and beyond Benefits: • · Competitive salary, • · Annual review with increase potential, • · 401k program with company match, • · Additional benefits may be available Arbor’s Guiding Principles: Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties: • · Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient., • · Lead with Heart - Be kind, passionate and hospitable., • · Be Accountable - Take ownership and deliver results., • · Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change., • · Celebrate Differences - Embrace diversity; respect individual opinions and ideas. Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Job Description Hotel Equities, multi-award-winning hotel development, and hospitality management company, is currently searching for a remarkable General Manager for the 111-room Staybridge Suites Downtown in Des Moines, IA. Your expertise shapes us: The General Manager is the primary strategic business leader of the property with responsibility for all aspects of the operations, including guest and employee satisfaction, human resources, financial performance, sales, and revenue generation. Other responsibilities may include but are not limited to the following: • Ensuring implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations and increasing profit and market share., • Holding the property leadership team accountable for strategy execution., • Guiding professional development of the property leadership team and all team members., • Ensuring sales engines are leveraged., • Building owner loyalty through proactive communication, setting and managing expectations, and delivering solid business results., • Being active in the local community to build strong relationships with local officials, businesses, and customers. You Are: • A highly experienced General Manager with 2+ years of hotel leadership in a select service-level property., • Impeccable results in a Marriott, Hyatt, IHG, Hilton, or similar brand., • Strong financial acumen including P&L review, Budget creation, and cost controls. Ability to develop leaders into these skills., • Working knowledge of Profitsword, ADP, NetSuite, Hotel Effectiveness, Opera, and Hotel Key., • Well organized, detail-oriented, and able to work independently., • Display initiative, perseverance, and analytical skills., • Able to deliver exceptional guest service and employee satisfaction., • Team player, professional, and lead with integrity, • Ability to read, write and speak English, with excellent grammar and communication skills (written and verbal), • Engaged, authentic, and prepared to prospect, sell, and maintain accounts to positively impact revenues for a "best in class" hotel! We are: Hotel Equities is an award-winning hospitality company with a diverse culture and a unique environment that empowers our team to exceed guests' expectations and make a distinct difference in people's lives. At Hotel Equities, we have redefined business culture and captured it in our core values. From our Atlanta-based headquarters throughout all of our hotels, these values aren’t posted on a wall and are ignored. They define who we are and how we conduct ourselves with investors, guests, and one another. Vision & Mission - Hotel Equities Atlanta Georgia What we can offer you: • $80-90K | Salary based on experience, • Quarterly Bonus, • Health, vision, and dental insurance, • 401(k), • Cell phone allowance, • Vacation and Sick Pay, • Paid Holidays, • Discount programs for shopping, travel, tickets and more., • Access to our Talent team to help you reach your career growth goals. EOE/DFW Local candidate preferred. Relocation negotiable. Please note that this job description is not an exclusive or exhaustive list of all functions that a General Manager may be asked to perform

Job Description Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Night Audit for the Staybridge Suites in Des Moines, IA Night Auditor (Overnight Shift 10 PM-6 AM) Job Purpose: The Front Desk Night Auditor is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. • Check guests in, issue room keys, and provide information on hotel services and room location., • Ensure required identification is taken from guests at check-in in line with local legislative requirements., • Answer phones in a prompt and courteous manner., • Up-sell rooms where possible to maximize hotel revenue., • Answer, record and process all guest calls, messages, requests, questions or concerns., • Record guest preferences in the system., • Check guests out, including resolving any late or disputed charges., • Accurately process all cash and credit card transactions using established procedures., • Issue, control and release guest safe-deposit boxes in line with hotel procedures., • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up., • Take action to solve guest problems/complaints using appropriate service recovery guidelines., • Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty., • May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes., • Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service. High School diploma /Secondary qualification or equivalent. Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards. This job requires the ability to perform the following: • Frequently standing up behind the desk and front office areas., • Carrying or lifting items weighing up to 50 pounds / 23 kilograms., • Handling objects, products and computer equipment., • Being passionate about people and service., • Strong communication skills are essential when interacting with guests and employees., • Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc., • Basic math skills are used frequently when handling cash or credit., • Problem-solving, reasoning, motivating, and training abilities are often used., • Team Driven and Values Based Culture, • Medical/Dental/Vision, • Vacation & Holiday Pay, • Same-day pay available, • Employee Assistance Program, • Career Growth Opportunities/ Manager Training Program, • Reduced Room Rates throughout the portfolio, • Third Party Perks (Movie Tickets, Attractions, Other), • 401(k), • Employee assistance program, • Employee discount, • Flexible schedule, • Flexible spending account, • Life insurance, • Parental leave, • Referral program

Job Description Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Front Desk Agent for the Staybridge Suites in Des Moines, IA. Job Purpose: Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. • Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current members., • Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests, • Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested., • Promptly respond to and resolve guest complaints, • Answer telephone promptly and properly being polite, courteous, and friendly, • Be friendly, thorough, accurate and efficient in taking reservations, • Be friendly, thorough, accurate and efficient in performing Check-ins, • Assist guests with luggage upon their arrival to and departure from the hotel, • Use the guests’ names, • Be knowledgeable and helpful about the local area, the hotel and hotel services, • Handle messages, wake-up calls, mail, and faxes properly, • Assist guests’ with laundry/dry cleaning needs, • Know of incoming VIPs, • Follow all applicable Company Standard Operating Procedures., • Perform other assignments as directed by the General Manger., • Be an enthusiastic, helpful and positive member of the team, • Be professional, responsible and mature in conduct and behavior, • Be understanding of, encouraging to and friendly with all co-workers, • Be self-motivated and use time wisely, • Maintain open line of communications with each department, • Communicate pertinent information, • Respond positively to new ideas, • Openly accept critical/developmental feedback, • Maintain effective communication through the use of meetings, log books and bulletins, • Be available to help other departments in emergency situations, • Adhere to all work rules, procedures and policies established by the company including, but not, • limited to those contained in the associate handbook., • Safety and Security Skills, • Properly handle and account for keys, • Be knowledgeable of policies regarding emergency procedures and security concerns, • Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available, • Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items, • Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets, • Have full understanding of franchise honors program, • Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures:, • Verifies all information on reservations check-in; name, address, method of payment, etc., • Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers, • Identifies and records special billing instructions and notifies accounting, • Completes shift closing accurately by getting appropriate approval signatures and authorization codes, • Adheres to hotel policies regarding the use of cash banks, • Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift, • Report potential sales contacts to the sales department protection of guests’ room numbers. Qualifications and Requirements: High School diploma /Secondary qualification or equivalent. Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards. This job requires the ability to perform the following: • Must be able to speak, read, write and understand the primary language(s) used in the workplace., • Must be able to read and write to facilitate the communication process., • Requires good communication skills, both verbal and written., • Must possess basic computational ability., • Must possess basic computer skills., • Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions., • Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task., • Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis., • Must be able to lift up to 15 lbs occasionally., • Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates, • Vision occurs continuously with the most common visual functions being those of near vision and depth perception., • Ability to spend extended lengths of time viewing a computer screen., • Requires manual dexterity to use and operate all necessary equipment., • Must have finger dexterity to be able to operate office equipment Other: • Being passionate about people and service., • Strong communication skills are essential when interacting with guests and employees., • Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc., • Basic math skills are used frequently when handling cash or credit., • Problem-solving, reasoning, motivating, and training abilities are often used., • Have the ability to work a flexible schedule including nights, weekends and/or holidays Amazing Benefits At A Glance: • Salary: $15-$17, • Team Driven and Values Based Culture, • Medical/Dental/Vision, • Vacation & Holiday Pay, • Same-day pay available, • Employee Assistance Program, • Career Growth Opportunities/ Manager Training Program, • Reduced Room Rates throughout the portfolio, • Third Party Perks (Movie Tickets, Attractions, Other), • 401(k), • Employee assistance program, • Employee discount, • Flexible schedule, • Flexible spending account, • Life insurance, • Parental leave, • Referral program

Hotel Valet Driver - Des Moines Marriott.

Des Moines Marriott Downtown, 700 Grand Ave, Des Moines, Iowa, United States, 50309 VIEW ON MAP ( jobs aren’t just about giving guests a clean room and a freshly ma

Respond and attend to guest repair requests.Communicate with guests/customers to resolve maintenance issues with little to no supervision.Perform preventive maintenance on tools and equipment, including cleaning and lubrication.Visually inspect tools, equipment, or machines.Identify, locate, and ope

Additional Information: Sunday to Thursday 11:00PM to 07:00AM, Weekly pay.Employee discounts, overnight shift Job Number 26003709 Job Category Finance & Accounting Location Courtyard by Marriott Des Moines West/Clive, 1520 NW 114th St, Clive, Iowa, United States, 50325 Position Type Non-Management P

This position reports to an Operations Manager, Operations Director or Director, Event Technology. Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section. Monitors events and che

At Towne Park, its more than a job, you can make an impact.A career with us is rewarding in more ways than one.As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences.When you work with us, you Parking Attendant, Valet, Parking, Guest Service, Atte

Health, Dental, Vision and other benefits available after 60 days.Discounts at all Kinseth Hotel Corporation hotels and restaurants.Cleans rooms and halls in hotels by performing the following duties.ESSENTIAL DUTIES AND RESPONSIBILITIES.Cleans hotel guestrooms, lobbies, lounges, rest rooms, corrido

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. In joining JW Marriott, you

Our jobs arent just about giving guests a clean room and a freshly made bed.Instead, we want to build an experience that is memorable and unique.Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibilit Housekeeper, Night, Retail, Guest.

Our Utility Cleaners play an important role in support of a number of vital hotel functions.

In joining Marriott Hotels, you join a portfolio of brands with Marriott International. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. In joining JW Marriott, you

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.

But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company. Answer guests' questions about the hotel services and amenities. But most importantly you must

Our jobs arent just about giving guests a clean room and a freshly made bed.Instead, we want to build an experience that is memorable and unique.Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibilit Housekeeper, Guest.

Marriott Hotels - JobID: 9DB34684F5513A5E78C2E61AD5D515E8 [Busser / Porter / Cleaner] As a Dishwasher at Marriott Hotels, you'll: Clean dishes and kitchen utensils in a timely manner; Ensure all dishes are properly sanitized and stored; Assist with kitchen prep work as needed; Maintain cleanliness o

Marriott Hotels - JobID: C917AB6D314310D2B85DB7A39E078383 [Cleaning Technician / Custodian] As a Cleaner at Marriott Hotels, you'll: Clean guest rooms thoroughly, ensuring all amenities are restocked; Vacuum and dust common areas, including hallways and lobby; Sanitize bathrooms and replace linens a

Marriott Hotels - JobID: BFFDA95BD653DCE359148081EBF76320 [Room Attendant / Cleaner] As a Housekeeper at Marriott Hotels, you'll: Clean guest rooms and public areas according to hotel standards; Stock and maintain housekeeping carts; Ensure all amenities are replenished in rooms; Report any maintena

In joining JW Marriott, you join a portfolio of brands with Marriott International. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway c

Respond and attend to guest repair requests.Communicate with guests/customers to resolve maintenance issues with little to no supervision.Perform preventive maintenance on tools and equipment, including cleaning and lubrication.Visually inspect tools, equipment, or machines.Identify, locate, and ope