Front Office Representative - Medical
5 days ago
Dover
Job Description FRONT OFFICE REPRESENTATIVE- MEDICAL FLSA: NON-EXEMPT Duties/Responsibilities: • Welcome and register patients in a courteous, professional, and efficient manner., • Schedule, confirm, and manage appointments for providers, including handling cancellations and reschedules., • Verify patient insurance eligibility and assist with claims, referrals, and pre-authorizations., • Collect co-pays and payments, ensuring accurate application to patient accounts., • Maintain patient records in compliance with HIPAA regulations., • Answer phone calls, schedule appointments, and direct inquiries to the appropriate team members., • Address patient concerns, complaints, and inquiries with professionalism and efficiency., • Provide financial counseling to patients, explaining insurance coverage, sliding fees, and payment options., • Scan, organize, and label documents, including medical histories, registration forms, insurance cards, paystubs, and treatment plans., • Ensure compliance with SCHC money handling policies, collecting and applying payments accurately., • Manage the scheduling for all patients and walk-ins, following up on missed or no-show appointments., • Keep patients and visitors informed of wait times., • Answer calls professionally, record accurate messages, and respond promptly., • Follow up on missed appointments and accommodate same-day requests when possible., • Submit insurance claims, referrals, and pre-authorizations as needed., • Maintain a clean, organized, and welcoming front office and waiting area., • Process and file insurance and billing documents with attention to detail., • Assist with administrative tasks such as sorting mail and preparing reports., • Coordinate with the office team to ensure smooth patient flow., • Assist in preparing daily deposits and handling money accurately., • Participate in team meetings and training sessions to enhance skills and performance., • Perform additional tasks as needed to support the centers. Required Skills/Abilities: • Excellent verbal and written communication skills., • Excellent interpersonal and customer service skills., • Excellent organizational skills and attention to detail., • Excellent time management skills with a proven ability to meet deadlines., • Strong analytical and problem-solving skills., • Ability to prioritize tasks and to delegate them when appropriate., • Ability to function well in a high-paced and at times stressful environment., • Ability to use office equipment, including computers, copy machines, fax machines, telephones, calculators, and more., • High School Diploma or equivalent is required. Physical Requirements: • Prolonged periods of sitting at a desk and working on a computer., • Must be able to lift up to 15 pounds at times., • Must be able to travel to various center locations as required. Job Posted by ApplicantPro