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Job Description Job Summary The Front Office Manager is responsible for the overall management and operation of the Front Office department, ensuring a consistently high level of guest service, operational efficiency, and compliance with hotel, company, and applicable brand standards. The Front Office Manager provides leadership and direction to the Front Office team and oversees all aspects of guest arrival and departure, room assignments, reservations coordination, guest accounts, room inventory, cash handling, daily operational procedures, and guest satisfaction. This position works closely with all hotel departments to ensure effective communication and coordination of daily operations while supporting the hotel's financial, service, employee, and guest satisfaction objectives. GENERAL DUTIES AND RESPONSIBILITIES Front Office Operations • Manage the daily operations of the Front Office department to ensure efficient, professional, and consistent service., • Ensure all Front Office procedures comply with hotel policies, company requirements, applicable brand standards, and legal and regulatory requirements., • Oversee guest arrivals, departures, check-in and check-out procedures, room assignments, guest requests, and special arrangements., • Monitor room availability and coordinate with Housekeeping and other departments to maintain accurate room status., • Monitor occupancy, arrivals, departures, VIPs, groups, special requests, and other operational priorities., • Ensure proper completion of daily Front Office reports, logs, records, and required documentation., • Ensure effective shift handovers and communication between Front Office team members and other departments., • Monitor the performance of the Front Desk and provide operational support during high-volume periods., • Ensure the Front Office maintains a professional, organized, clean, and welcoming environment. Guest Experience and Satisfaction • Promote a culture of exceptional guest service and ensure guest needs are addressed promptly and professionally., • Monitor guest satisfaction and review feedback to identify opportunities for improvement., • Handle escalated guest complaints and service recovery situations professionally and effectively., • Follow up on guest concerns to ensure appropriate resolution and satisfaction., • Identify guest preferences and special requirements and ensure relevant information is communicated to the appropriate departments., • Support the hotel's guest satisfaction, quality assurance, and service improvement initiatives., • Ensure consistent application of service standards throughout the guest experience. Revenue and Room Inventory Management • Support the hotel's efforts to maximize room revenue and occupancy through effective Front Office operations., • Monitor room inventory, availability, room types, upgrades, and selling strategies in coordination with Sales and Revenue Management., • Ensure appropriate room upselling practices are followed in accordance with established guidelines., • Monitor high-occupancy and low-occupancy periods and adjust operational procedures and staffing accordingly., • Communicate relevant occupancy, group, VIP, and room inventory information to hotel leadership and other departments., • Promote applicable hotel services, amenities, packages, events, and guest programs. Financial and Administrative Management • Ensure compliance with established cash-handling, credit-card, billing, and financial-control procedures., • Review Front Office transactions, adjustments, refunds, postings, and guest accounts for accuracy., • Ensure daily closing procedures and required reports are completed accurately and on time., • Monitor and investigate discrepancies and ensure appropriate corrective action is taken., • Ensure proper handling and security of hotel funds, keys, guest records, and confidential information., • Review and approve Front Office documentation within established authorization limits., • Maintain accurate records and ensure required reports are completed and submitted., • Support the hotel's financial goals through effective operational controls and management of Front Office resources. Leadership and Team Management • Recruit, train, supervise, coach, and develop Front Office team members in accordance with company procedures., • Establish clear expectations for service, productivity, professionalism, and performance., • Monitor employee performance and provide regular coaching and feedback., • Conduct or assist with performance evaluations and disciplinary processes as appropriate., • Prepare and manage employee schedules to ensure appropriate staffing levels based on occupancy and business needs., • Control overtime and labor costs while maintaining appropriate service levels., • Ensure employees receive appropriate training in Front Office procedures, guest service, safety, security, and applicable brand standards., • Recognize employee performance and promote teamwork and employee engagement., • Address employee concerns promptly and escalate matters to Human Resources or hotel leadership when appropriate., • Maintain effective communication between management, supervisors, and Front Office employees. Interdepartmental Coordination • Work closely with Housekeeping to maintain accurate room status and coordinate room readiness., • Coordinate with Engineering regarding maintenance issues affecting guest rooms and Front Office operations., • Work with Sales and Revenue Management regarding groups, room blocks, VIPs, special rates, and occupancy., • Coordinate with Food & Beverage and other departments regarding guest requests, events, packages, and special arrangements., • Maintain effective communication with Security regarding guest safety, incidents, lost and found, and other security matters., • Participate in daily operational meetings and communicate relevant Front Office information to hotel leadership. Safety, Security, and Compliance • Ensure Front Office employees understand and follow all applicable safety and security procedures., • Maintain knowledge of emergency and crisis-management procedures, including fire, evacuation, medical emergencies, severe weather, security incidents, and other emergencies., • Ensure guest and employee safety procedures are followed at all times., • Report safety, security, maintenance, and operational concerns promptly to the appropriate management personnel., • Ensure compliance with applicable laws, regulations, company policies, hotel procedures, and brand standards., • Ensure appropriate handling and protection of guest information and confidential records., • Support hotel sustainability and environmental initiatives., • Participate in inspections, audits, quality assurance reviews, and corrective action plans as required. Quality Assurance and Brand Standards • Maintain current knowledge of applicable hotel, company, and brand standards., • Monitor Front Office operations to ensure compliance with established quality standards., • Prepare the department for internal, brand, operational, and quality inspections., • Review inspection results and implement corrective actions as required., • Monitor departmental performance and identify opportunities for operational improvement., • Ensure Front Office procedures are consistently applied across all shifts. Communication and Reporting • Maintain regular communication with the General Manager and hotel leadership regarding Front Office operations and performance., • Prepare and review departmental reports, statistics, staffing information, guest feedback, and operational updates., • Communicate important guest, staffing, operational, maintenance, and security issues to the appropriate management personnel., • Conduct regular departmental meetings and shift briefings., • Ensure accurate and timely communication between all Front Office shifts. ADDITIONAL RESPONSIBILITIES • Serve as a member of the hotel's management team and support overall hotel operations as needed., • Assist other departments during periods of high business demand., • Participate in management meetings, training programs, hotel projects, and special assignments., • Maintain professional relationships with guests, employees, vendors, and business partners., • Maintain professional appearance and conduct in accordance with hotel and company standards., • Perform other duties and responsibilities as assigned by the General Manager or designated management representative., • Demonstrate flexibility and adaptability based on changing business and operational requirements. QUALIFICATIONS AND REQUIREMENTS • Previous Front Office supervisory or management experience in a hotel environment required., • Previous experience in a full-service, select-service, or comparable hotel environment preferred., • Knowledge of hotel Front Office operations, reservations, room inventory, guest accounts, and revenue practices., • Strong leadership, communication, organizational, and problem-solving skills., • Demonstrated ability to supervise, coach, train, and motivate employees., • Strong guest service and conflict-resolution skills., • Ability to analyze operational information and make appropriate decisions., • Working knowledge of hotel property management systems and other applicable hotel technology., • Proficiency with Microsoft Office and other business applications as required., • Ability to work independently and make decisions within established guidelines., • Ability to work a flexible schedule, including evenings, weekends, holidays, and other periods based on business needs., • Ability to maintain confidentiality and handle sensitive guest and company information appropriately. WORKING CONDITIONS The Front Office Manager works in a fast-paced hotel environment with frequent interaction with guests, employees, management, and other departments. The position requires regular standing, walking, and interaction with guests and employees and may require extended periods of work during high-occupancy periods, special events, emergencies, or other operational situations. The position requires flexibility to work varying shifts, including weekends, holidays, evenings, and other hours based on business requirements.

Job Description Patient Service Representative Location: Baltimore, MD Pay: $19.00/hr Work Environment This is a fully onsite position in a busy outpatient clinic. The ideal candidate will be comfortable working in a fast-paced healthcare setting, providing exceptional customer service while managing a high volume of patient interactions. Business casual attire is required. Schedule • Monday - Friday, • 8:30 AM - 5:00 PM Compensation and Benefits Pay Rate: $19.00/hr Duration: 6-Month Contract-to-Hire If eligible, benefits may include: • Medical, Dental, Vision, • Critical Illness, Accident, and Hospital coverage, • 401(k) Retirement Plan (Pre-tax and Roth post-tax contributions available), • Voluntary Life & AD&D (employee + dependents), • Short-term and long-term disability, • Health Spending Account (HSA), • Transportation benefits, • Employee Assistance Program (EAP), • Time Off / Leave (PTO, Vacation or Sick Leave) About the Role We are seeking a Patient Service Representative to support patient registration and front office operations in a high-volume outpatient clinic. This role is responsible for greeting patients, scheduling appointments, verifying insurance information, answering phones, and ensuring a positive patient experience. The ideal candidate will have strong healthcare customer service experience, excellent communication skills, and the ability to multitask in a fast-paced environment. Key Responsibilities • Register new and existing patients accurately and efficiently., • Check patients in and out while verifying insurance information., • Provide exceptional customer service to patients, families, and visitors., • Answer incoming phone calls and assist with patient inquiries., • Schedule appointments and follow-up visits., • Coordinate with providers and clinic staff to ensure timely patient flow., • Maintain and update patient information within the EMR system., • Support daily front desk and administrative operations. Required Skills & Experience • High School Diploma or GED required., • Minimum of 2 years of healthcare customer service, patient registration, front desk, medical receptionist, medical secretary, or patient scheduling experience., • Strong patient registration and insurance verification experience., • Excellent phone etiquette and communication skills., • Strong computer and administrative skills., • Ability to work effectively in a fast-paced clinical environment. Top Skills Must Haves: • Patient Registration, • Healthcare Customer Service, • Patient Scheduling, • Insurance Verification, • EMR/EHR Experience, • Phone Support, • Administrative Support Nice-to-Have Skills: • Epic EMR experience, • Medical records experience, • Outpatient clinic experience, • High-volume healthcare office experience Job Type & Location This is a Contract to Hire position based out of Baltimore, MD. Pay and Benefits The pay range for this position is $19.00 - $19.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & Location This is a Contract to Hire position based out of Baltimore, MD. Application Deadline This position is anticipated to close on Nov 12, 2026. Workplace Type This is a fully onsite position in Baltimore,MD. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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Job Description Performs various front desk and phlebotomy duties in an ambulatory laboratory setting including such functions as complete demographic and insurance registration, scheduling patients and/or verifying insurance information, phlebotomy specimen collection and quality checks of samples. Must be fully certified in patient registration and phlebotomy; and other duties as assigned. In addition, assist with administrative duties to include Quality Assurance, supply management, and other duties as assigned. ESSENTIAL FUNCTIONS • Demonstrates knowledge of FPI and its practices, including payer contracts, policies and best practices., • Exhibits mid-level of skill in managing provider schedules and scheduling appointments accurately and effectively, including communicating patient responsibilities (obtaining a referral, bringing a co-pay, presenting identification and an insurance card at check in) and other events as part of the practice pre-visit activities., • Demonstrates the ability and understanding of FPI policy for cash collection and patient encounter, including collecting co-payments, outstanding balances and posting accurately and efficiently in GE Front Desk Credit Card Module., • Demonstrates a working knowledge of the revenue cycle as it relates to patient encounters and obtaining/verifying patient demographic and insurance information in order to receive payment for services rendered., • Observes and applies relevant FPI and departmental policies and procedures. Observes and promotes positive guest relations. Demonstrates courtesy and open communications with patients and referral sources., • Confirms all written orders on the requisition match specimen label., • Identifies any special instructions that have been written on the requisition and clarifies after performing venipuncture. EDUCATION and/or EXPERIENCE • High school diploma or general education degree (GED) preferred, • Completion of an accredited program in Phlebotomy, • 5-10 years of Phlebotomy experience, • Two to three years medical office experience, • General understanding and application of basic accounting principles, • PC proficiency, • Strong customer service skills, • Accurate data entry skills, • Current knowledge of payer requirements for referrals and pre-authorization, • Knowledge of computerized billing system Total Rewards The referenced base salary range represents the low and high end of University of Maryland’s Faculty Physician’s Inc. salary range for this position. Some candidates will not be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/training and other qualifications. University of Maryland Faculty Physician’s Inc. offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://www.umfpi.org/jobs/summary-employee-benefits.

Job Description Performs various front desk and phlebotomy duties in an ambulatory laboratory setting including such functions as complete demographic and insurance registration, scheduling patients and/or verifying insurance information, phlebotomy specimen collection and quality checks of samples. Must be fully certified in patient registration and phlebotomy; and other duties as assigned. ESSENTIAL FUNCTIONS • Demonstrates knowledge of FPI and its practices, including payer contracts, policies and best practices., • Exhibits mid-level of skill in managing provider schedules and scheduling appointments accurately and effectively, including communicating patient responsibilities (obtaining a referral, bringing a co-pay, presenting identification and an insurance card at check in) and other events as part of the practice pre-visit activities., • Demonstrates the ability and understanding of FPI policy for cash collection and patient encounter, including collecting co-payments, outstanding balances and posting accurately and efficiently in GE Front Desk Credit Card Module., • Demonstrates a working knowledge of the revenue cycle as it relates to patient encounters and obtaining/verifying patient demographic and insurance information in order to receive payment for services rendered., • Observes and applies relevant FPI and departmental policies and procedures. Observes and promotes positive guest relations. Demonstrates courtesy and open communications with patients and referral sources., • Confirms all written orders on the requisition match specimen label., • Identifies any special instructions that have been written on the requisition and clarifies after performing venipuncture., • Ensures patient has been appropriately identified according to the laboratory SOP. EDUCATION and/or EXPERIENCE • High school diploma or general education degree (GED) preferred, • Completion of an accredited program in Phlebotomy, • 5-10 years of Phlebotomy experience, • Two to three years medical office experience, • General understanding and application of basic accounting principles, • PC proficiency, • Strong customer service skills, • Accurate data entry skills, • Current knowledge of payer requirements for referrals and pre-authorization, • Knowledge of computerized billing system Total Rewards The referenced base salary range represents the low and high end of University of Maryland’s Faculty Physician’s Inc. salary range for this position. Some candidates will not be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/training and other qualifications. University of Maryland Faculty Physician’s Inc. offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://www.umfpi.org/jobs/summary-employee-benefits.

Job Description Position Summary/Scope of Responsibility The Centers for Advanced Orthopaedics LLC (CAO) is one of the nation’s largest Orthopaedics practices, owned and operated by physicians, with over 60 locations across Maryland, Northern Virginia, and the District of Columbia. With approximately 2,000 employees, working in 28 Divisions, CAO is a growing business with revenues of approximately $250 Million. CAO is committed to be the Orthopaedics provider of choice for our patients; partner of choice for payors and health systems; and employer of choice by attracting and retaining a talented workforce. The Rehab Aide is responsible for providing support to Physical and Occupational Therapists and Therapy Assistants in their treatment of patients, under their direct supervision as required in accordance with CAO's policies and procedures and state and federal (Medicare) rules and regulations. The Rehab Aide may also be responsible for assisting in front desk job duties as necessary. Duties include, but are not limited to: • Assists the therapists in the treatment of non-Medicare patients, under the therapists’ direct supervision, including but not limited to the following: retrieving and/or assisting therapists with set up and administration of modalities; setting up exercise machines as necessary for each individual non-Medicare patient; monitoring exercise repetitions/form as requested by the therapists for non-Medicare patients., • Cleans plinths, equipment, counter tops, and any other surfaces as necessary to disinfect clinic and maintain CAO's high standards of cleanliness., • Adheres to work schedules, which are created to maximize hours of patient care and patient volume, therefore, schedules may vary from day to day depending on patient need, including early morning hours, evening hours and Saturday hours depending on clinic., • Assists with doing laundry (if applicable) and ensuring towels, gowns, etc. are clean, folded and put away in the appropriate place., • Performs front desk job duties including but not limited to answering the phone, scheduling patients, patient registration, insurance verification and any other duties as specified by Clinic Manager/Therapy Director., • Is responsible for attending monthly clinic staff meetings or if unable to attend, he/she is responsible for obtaining a copy of the written agenda from the Clinic Manager/Therapy Director., • Assists with the smooth running of the clinic, which may include variations in scheduled hours, as well as staffing at another CAO location., • Actively participates in the Therapy team, including but not limited to staff meetings, CAO sponsored events, webinars, in-services, and departmental meetings., • May be required to work evenings and Saturdays depending on Practice operating hours and needs of the therapy clinic., • Performs other duties as assigned. Required Education & Experience • High School Diploma required., • Experience and proficiency working with computers and electronic medical records., • Maintains CPR Certification for Healthcare Professionals Competencies/Required Skills & Abilities • Strong Interpersonal Skills - Ability to develop relationships and collaborate in a decentralized organization., • Demonstrated ability to organize, prioritize, and manage multiple tasks in a dynamic environment with a proven track record of results., • Strong oral and written communication skills with excellent self-discipline and patience, • Required to be proficient in Windows based office technologies (e.g., Word, Excel), • Able to work independently., • Exudes professionalism in presentation., • Must be able to read, write, speak, understand, and communicate in the English language., • Must participate in CAO's Rehab Aide training and pass CAO's Rehab Aide proficiency exam. Physical Demands • Must be able to sit for long periods of time and lift up to 50 pounds., • Must be able to use appropriate body mechanics when making necessary transfers and helping patients with exercises., • Requires frequent bending, reaching, repetitive hand movements, standing, walking, squatting, and sitting., • Some heavy lifting, pushing, and pulling exerted regularly throughout a standard work shift., • Adequate hearing to perform duties in person and over telephone., • Requires hand-eye coordination and manual dexterity needed to operate a keyboard, medical equipment, fax machine, scanner, photocopier, and telephone., • Must be able to communicate clearly to patients in person and over the telephone., • Visual acuity adequate to perform job duties, including reading materials from printed sources and computer screens., • Requires exposure to communicable diseases, bodily fluids, medicinal preparations, and other conditions common to a clinical environment.

Job Description Performs various front desk and phlebotomy duties in an ambulatory laboratory setting including such functions as complete demographic and insurance registration, scheduling patients and/or verifying insurance information, phlebotomy specimen collection and quality checks of samples. Must be fully certified in patient registration and phlebotomy; and other duties as assigned. ESSENTIAL FUNCTIONS • Demonstrates knowledge of FPI and its practices, including payer contracts, policies and best practices., • Exhibits mid-level of skill in managing provider schedules and scheduling appointments accurately and effectively, including communicating patient responsibilities (obtaining a referral, bringing a co-pay, presenting identification and an insurance card at check in) and other events as part of the practice pre-visit activities., • Demonstrates the ability and understanding of FPI policy for cash collection and patient encounter, including collecting co-payments, outstanding balances and posting accurately and efficiently in GE Front Desk Credit Card Module., • Demonstrates a working knowledge of the revenue cycle as it relates to patient encounters and obtaining/verifying patient demographic and insurance information in order to receive payment for services rendered., • Observes and applies relevant FPI and departmental policies and procedures. Observes and promotes positive guest relations. Demonstrates courtesy and open communications with patients and referral sources., • Confirms all written orders on the requisition match specimen label., • Identifies any special instructions that have been written on the requisition and clarifies after performing venipuncture., • Venipuncture- Demonstrates the appropriate technical skills ensure that laboratory SOP’s followed. EDUCATION and/or EXPERIENCE • High school diploma or general education degree (GED) preferred, • Completion of an accredited program in Phlebotomy, • 5-10 years of Phlebotomy experience, • Two to three years medical office experience, • General understanding and application of basic accounting principles, • PC proficiency, • Strong customer service skills, • Accurate data entry skills, • Current knowledge of payer requirements for referrals and pre-authorization, • Knowledge of computerized billing system Total Rewards The referenced base salary range represents the low and high end of University of Maryland’s Faculty Physician’s Inc. salary range for this position. Some candidates will not be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/training and other qualifications. University of Maryland Faculty Physician’s Inc. offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://www.umfpi.org/jobs/summary-employee-benefits.

Job DescriptionBenefits: • Competitive salary, • Opportunity for advancement, • Paid time off Location: 910 W Pratt St. Baltimore, Maryland 21223 (On-site) Employment Type: Full-time, Salary, Exempt Compensation: $58,240 - $72,800 per year Shift: 9:00 AM – 5:30 PM with unpaid 30 minutes break (maximum of 40 hours per week) Schedule: Monday – Friday About Bright Care Solutions Bright Care Solutions is a CARF accredited outpatient mental health clinic (OMHC) and psychiatric rehabilitation program (PRP) located in Baltimore, MD. Since 2021, we have been serving patients across their lifespan providing psychiatric evaluations, medication management, psychotherapy, and PRP services. Our mission is to improve health by providing comprehensive mental health care across the lifespan for a diverse population. Position Summary: The Office Manager will play a key leadership role in supporting clinic operations, provider onboarding, credentialing oversight, compliance activities, and administrative staff while helping prepare the organization for CARF accreditation and continued expansion. This position is ideal for someone who thrives in a fast-paced healthcare environment, takes initiative, and enjoys solving problems independently. Key Responsibilities: · Oversee daily office operations · Supervise front desk and administrative staff · Coordinate provider onboarding and offboarding · Monitor credentialing and payer enrollment with commercial insurance, Medicare, and Medicaid. · Maintain communication with billing and credentialing vendors. · Track operational projects and ensure timely completion · Monitor and manage Accounts Receivable (A/R), including aging reports, unpaid claims, denials, and follow-up with the billing company to ensure timely reimbursement. · Develop and maintain office policies and administrative procedures. · Coordinate vendors, equipment, and office supplies · Monitor administrative performance and identify opportunities for improvement. · Prepare weekly operational reports for leadership. · Resolve operational issues while maintaining excellent customer service. · Additional duties as assigned Required Qualifications Education: High School Diploma required, Associate’s Degree or higher preferred Experience: · Minimum 3 years of healthcare office management experience (Behavioral Health or Mental Health practice preferred) · Experience supervising administrative staff · Experience working with Electronic Health Records (EHR) · Experience with medical Accounts Receivable (A/R) management preferred · Experience with Availity, Carelon, ePREP, CAQH, and commercial payer portals. Knowledge, Skills and Abilities: · Knowledge of insurance credentialing and payer enrollment preferred · Strong organizational and project management skills · Excellent written and verbal communication · Ability to prioritize multiple projects independently · Proficient with Microsoft Office and cloud-based systems Why Join Bright Care Solutions? At Bright Care Solutions, we believe in restoring everyone’s mental health by optimizing the use of telehealth services. We treat patients across all walks of life regardless of their background because we believe everyone deserves mental health care. We do not judge our clients, but rather we listen and help them Benefits: · Paid Time Off · Paid Holidays · Opportunity for advancement within a growing organization Working Conditions/Physical Requirements: Small, fast-paced open office environment with moderate noise levels. Use of phones and computers for extended periods of time. Utilize office equipment and communication technologies for conference calls and teleconference meetings/webinars. Requires general mobility to move through the facility. Ability to lift to 25 pounds. Frequent interaction with staff and customers via phone, in person, email, and other mediums. Normal sitting and standing activities for an office environment. To perform this job successfully, each essential duty and responsibility must be performed satisfactorily. Reasonable accommodation may be made to enable an individual with disabilities to perform the essential functions. Bright Care Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Job Description Katzen Eye Group is searching for a Full Time, enthusiastic, patient focused, Patient Services Representative/Medical Front Desk Representative for our office in Lutherville, MD. Great work hours, no late evenings, no major holidays or Sundays, a robust benefits package and a team-oriented working environment where you are seen, heard and respected as well as clear career ladder opportunities. Our Top Candidates will have at least two years of experience working as a Patient Services Representative or administrative medical assistant on a medical front desk in a very busy practice, preferably ophthalmology, optometry or other medical specialty. This is your opportunity to join one of the areas most recognized leaders in ophthalmology and optometry. Katzen Eye Group was established in 1968 in Baltimore. Since that time, it has grown to be one of the largest and most trusted eye practices in Maryland. Our staff consists of ophthalmologists, optometrists, opticians and skilled medical professionals offering services ranging from basic eye exams to the most sophisticated testing and complicated surgical treatment of eye diseases. We are committed to customer service and making every interaction extraordinary while inspiring the complete confidence of our patients. Our employees contribute directly to the growth and success of our practices and take pride in being a member of our team. We strongly believe that the manner in which our patients and customers are treated by our employees is as important as the services provided by the doctor. All of us at Katzen Eye Group are committed to inclusion and belonging. We believe today more than ever that creating an environment where everyone can bring their authentic selves to work and make it easy for others to do the same will benefit us all. It isn’t speaking the words, but starts with a culture of caring, listening and service. We would thoroughly enjoy meeting with you and discussing our employment opportunities. The Patient Services Representative will perform routine clerical and administrative work including greeting and assisting patients, insurance verification, management of appointment schedule and accurate record-keeping. The PSR has a significant role as you serve as the initial point of contact and make the first impression on all patients visiting the office. This is especially important in a medical environment where people may be apprehensive. Effective execution of this role will require the ability to multitask and respond to the needs of the patients and other staff efficiently and calmly. Responsibilities: • Greet and welcome all patients and visitors upon arrival to clinic, • Follow all practice policies and procedures for thorough and complete check in and check out process, • Utilize multiple methods of data collection including paper, electronic, kiosk, and web-based applications, • Confirm that accurate patient demographic and insurance information has been collected and update if necessary, • Confirm insurance eligibility and verify active and participating coverage, • Accurately calculate and collect patient co-payments, deductibles, and due balances, • Schedule return appointments and set up reminder notifications, • Professionally assist doctor, staff, patients and visitors, • Maintain confidentiality of all doctors, staff and patient information, • Responsible for keeping the reception area clean and organized, • Assist with maintaining proper inventory levels of retail items (if applicable), • Answer inbound and outbound phone calls with appropriate telephone etiquette, • Handle sensitive information in a confidential manner, • Execute duties of position in a professional and courteous manner, • Accept incoming packages/postal mail including insurance mail, patient correspondence, interoffice mail, and direct to appropriate internal recipients, • Must be willing to travel between locations to support front office operations (only applicable for multi-location practices), • Must be willing to work early mornings, late evenings, and weekends as required to support business needs, • Other duties as assigned Qualifications: • High school diploma or equivalent is required, • Must be compassionate and can establish confidence and trust with patients, • Must have the ability to remain calm and professional under pressure or stress, • Highly energetic with a positive attitude, • Possess strong attention to detail and strong written and verbal communication skills, • Create and maintain positive interpersonal relationships, • Ability to perform as part of a team as well as work independently, • One or more years’ experience working in a medical practice preferred, • Knowledge of medical and vision and insurances preferred, • Basic computer knowledge required, • Experience with NextGen, Microsoft, Clearwave preferred In Turn We Will Provide: • Competitive hourly pay, • Benefits to full-time team members that include comprehensive medical, dental and optical coverage, 401k and short- and long-term disability, • Company paid life insurance, • Paid holidays and generous paid time off, • Paid parking where applicable, • Team oriented working environment where you are heard and respected, • Clear career ladder opportunities, • Compensation range for this position, dependent upon experience is between $18.00 and $21.00 the hour #ESP1

Job Description Manages clinical, business office and other administrative functions of an ambulatory site. I. Essential Functions • Coordinates and integrates services within the department with other departments, and with the System’s primary functions. Participates in the selection of outside services, if needed., • Continuously assesses and improves the department’s performance. Maintains appropriate control/assessment programs (if applicable)., • Actively utilizes improvement strategies and tools to positively impact all aspects of operations., • In cooperation with departmental leadership, manages all on-site activities in such a way that promotes the satisfaction and welfare of the patients visiting the site., • Facilitates the purchasing of supplies, pharmaceuticals and office goods by working collaboratively with vendors. Assists in the selection of outside services; resolves issues related to services provided by outside vendors., • Assures that FPI policies regarding cash collections and reconciliation processes are followed using GE’s Front Desk and Credit Card Module., • Works in partnership with lead physician to solve problems, resolves conflicts, enhances operations, quality and safety., • Communicates operational issues to level of organization required to obtain timely and effective resolution., • Establishes service recovery protocols; trains and empowers staff to address patient concerns; assures all patient issues are appropriately addressed., • Monitors expenditures at the department level looking for cost containment opportunities by promoting efficient utilization of staff and services., • Recommends staffing levels, selects and assigns staff, evaluates performance, evaluates/tests competencies (as applicable), provides orientation, training and continuing education of staff, and initiates or makes recommendations for personnel actions., • Develops goals and objectives to meet the strategic/business objectives for areas of responsibility., • Develops, establishes, and implements goals, objectives, and policies and procedures for department which guides and supports the provisions of the department’s services., • Demonstrates a commitment to patient, visitor and staff by; complying with all applicable safety regulations; learning the impact of medical errors and methodology that will lead to reduction of errors; reporting actual and potential errors, as well as hazardous conditions; identifying opportunities to standardize processes and “error proof” systems that will lead to increased safety; and participating in safety education programs and root cause analyses as required., • Compiles and analyzes data for special reports to assess operational and financial performance as well as identify and correct trends that negatively impact the practice., • Maintains establishes policies and procedures, objectives, quality assessment, safety, environmental and infection control standards., • Maintains professional growth and development., • Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation., • Uses the electronic medical record as documented in the department and/or FPI standard operating procedure and processes., • Completes mandatory employee health, workers compensation, HR processes, and other training and requirements in required time frame to insure compliance with all FPI rules and regulations. II. Service Excellence Behaviors 1. Models and integrates FPI’s service excellence values and behaviors in all operational functions to achieve and maintain a high-quality culture of service excellence in all areas for which he/she is accountable., 2. Demonstrates ability to lead others to ensure that all service excellence goals and objectives are met at all levels within the department. III. Management Competencies Professional Knowledge/Expertise • Achieves a comprehensive level of technical and professional skill or knowledge in position- related areas Understands the essentials of FPI’s competitive position and strategy., • Maintains knowledge of and applies applicable policies, procedures to specific functional areas., • Understands applicable governmental rules and regulations and their impact on work., • Understands budgetary constraints and manages costs associated with the unit; practices responsible stewardship of FPI funds., • Stays abreast of current developments and trends in all relevant areas of one’s field; is a member. Decision-Making • Identifies and understands issues, problems, and opportunities., • Compares data from different sources to draw conclusions., • Uses effective approaches and facilitates others in choosing a course of action or developing appropriate solutions., • Takes appropriate action that is consistent with available facts, constraints, and probable consequences. Interpersonal Skills • Develops and uses collaborative relationships with internal and external partners and customers to facilitate the accomplishment of work goals., • Keeps people within and outside the department updated and informed in a timely manner., • Values others knowledge and expertise; Invites the input and feedback of others and fully considers other explanations/points of view., • Interacts effectively with others; builds solid relationships and cooperates with others to pursue mutual goals. Change Management • Embraces change and acts as a change agent within the department to facilitate the effective implementation of change initiatives and fosters innovative approaches to improvements in the workplace., • Supports the change; takes a positive attitude towards change., • Communicates clearly the reasons behind the change along with the advantages of the change. and the impact to the big picture., • Acknowledges employees’ fears and anxieties regarding change and helps employees through them., • Uses data to explain and support the needed changes. Financial • Monitors and tracks budget., • Provides accurate financial data and projects for inclusion in annual budget process., • Justifies expenditures as required., • Provides active stewardship of all resources by insuring responsible use of people, equipment and Property., • Manages risk. Performance Management • Monitors employee's compliance with employee health requirements, workers compensation, HR processes and other mandatory training and requirements to include holding employee accountable using progressive discipline as appropriate., • Focuses and guides others in accomplishing performance objectives which are in line with the department or organization’s vision., • Explains clearly to others their roles and responsibilities and explains the relationship of individual performance goals to the overall business., • Understands what motivates different people and adapts approach accordingly., • Fosters staff confidence in their own skills and abilities., • Acknowledges and celebrates employees’ accomplishments., • Inspires others to action versus commanding; involves staff in goal setting., • Identifies the talents and developmental needs of others., • Leverages employees’ strengths and fosters the development of their weaknesses., • Ensures staff is properly trained., • Addresses performance problems quickly; gives specific feedback on what others are doing well and where they need to improve; terminates employees whose performance is consistently less than what is required., • Holds people accountable for their behavior and performance; follows up on action steps and commitments from performance discussions., • Conducts timely and effective performance appraisals., • Empowers others; gives additional authority and responsibility to others., • Builds skills in others by giving them challenging assignments and development opportunities. Planning and Organizing • Establishes courses of action to ensure that work is completed efficiently, • Understands the timeframe available and creates a plan to work within and meet the established timeline., • Understands the relationship and dependencies between parts of a project; takes schedules and priorities of others into account when planning projects., • Seeks input from others when developing a plan., • Translates broad goals into action plans; establishes both short and long-term goals to meet departmental objectives., • Keeps track of numerous projects and tasks at the same time; utilizes planning tools; has a system for planning and organizing own tasks and those of others., • Follows up to ensure the plan is being followed, and the project is on track; establishes priorities. Does not place the same importance on every task and spends time on high value tasks which drive the department’s goals. Initiating Action • Takes timely action when appropriate to accomplish objectives; takes appropriate action to achieve goals; anticipates issues and takes action to address them., • Foresees problems and proactively works to disarm them., • Anticipates future work and identifies implications., • Seeks new and creative ways of doing things; fosters continuous improvement., • Abandons past practices when new practices better meet the needs of the organization., • Is determined to achieve objectives; is resourceful in overcoming obstacles; shows persistence. Note: The intent of this list of primary duties is to provide a representative summary of the major duties and responsibilities of this job. Incumbents perform other related duties as assigned. Specific duties and responsibilities may vary based upon departmental needs. EDUCATION and/or EXPERIENCE • Bachelor's degree from a four-year college or university or related field; or equivalent combination of education and experience, • Minimum five years of management experience in a medical office setting. Total Rewards The referenced base salary range represents the low and high end of University of Maryland's Faculty Physician's, Inc. salary range for this position. Some candidates will not be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/training and other qualifications. University of Maryland Faculty Physicians, Inc. offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://www.umfpi.org/jobs/summary-employee-benefits.

Job Description Supervising and evaluating front desk operations; monitoring and tracking results of subordinates; developing and implementing cost savings measures while contributing to the FPI financial targets; setting measurable goals and objectives; and other duties as assigned. ESSENTIAL FUNCTIONS • Actively utilizes improvement strategies and tools to positively impact all aspects of operations., • In cooperation with departmental leadership, supervises all on-site activities in such a way that promotes the satisfaction and welfare of the patients visiting the site., • Assists in the purchasing of supplies, pharmaceuticals and office goods by working collaboratively with vendors. Assists in selection of outside services; resolves issues related to services provided by outside vendors., • Works in partnership with lead physician to solve problems, resolves conflicts, enhances operations, quality and safety., • Communicates operational issues to level of organization required to obtain timely and effective resolution., • Follows service recovery protocols; trains and empowers staff to address patient concerns; assures all patient issues are appropriately addressed., • Monitors expenditures at the department level looking for cost containment opportunities by promoting efficient utilization of staff and services. EDUCATION/EXPERIENCE • High school diploma or equivalent (GED) preferred, • Minimum of 3-5 years medical office experience; minimum of 2 years supervisory or team leader experience in a healthcare setting, • Current knowledge of payer requirements for referrals and preauthorization, • Experience in front and back office operations, • Exceptional customer service skills, • Knowledge of GE, EPIC or similar computerized billing system Total Rewards The referenced base salary range represents the low and high end of University of Maryland’s Faculty Physician’s Inc. salary range for this position. Some candidates will not be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/training and other qualifications. University of Maryland Faculty Physician’s Inc. offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://www.umfpi.org/jobs/summary-employee-benefits.

Baltimore, MD Salary Range $22.00 - $24.00 Hourly Position Type Full Time Category Regular The clinical duties of the Medical Assistant have a multi-purpose function. The Medical Assistant will be cross trained to perform activities from registration and appointments to administering and documenting immunization shots. The Medical Assistant will cross-train in all departments, namely Internal Medicine, OB/GYN, and Pediatrics. These responsibilities include, but are not limited to: • Participate in the Pre-visit Planning/Huddle process for PCMH compliance., • Follows up with lab reports, imagining reports, and patient referrals during pre-visit planning., • Administers medications, vaccines, urine samples, pregnancy tests, strep tests, etc., as needed., • Assist with maintaining control logs (assist with the refrigerator temp monitoring, oxygen tank check), AED checks, glucometer check, emergency kit lock check, • Prepares patient for providers appropriately based on presenting diagnosis. (Ex. HTN patients get BP prior to seeing provider; DM patients get finger sticks prior and request patients to remove their shoes prior to seeing physician, vital signs, etc.), • Responsible for prescription refill line and electronic prescription requests., • Assist with equipment check and in working order (EKG machine, vital sign machine, etc.), • Distribution of health educational information and resources to patients., • Request discharge summaries from all patients discharged from ED, inpatients or outside office visits., • Ensures quality care is delivered in an efficient and effective manner., • Identifies and reports, facility needs, housekeeping needs and is responsible for maintaining par levels of supplies, • Assists providers with routine patient care and procedures and ensures that patients receive clinical summaries after visit with provider., • Communicates with patients identifying barriers to care., • Responsible for care and collaboration with patient's physician, Nurse Manager about all issues and concerns related to patient's care., • Ensures customer service standards are continuously demonstrated., • Improves patients' quality of life through collaboration and follow-up care., • Ensuring that the patient flow is fluid and constant., • Ensuring that the supplies are well-stocked in the exam room and the central supply area, which is inventoried at least once a week., • Medication Reconciliation during each visit, • Performs screening questionnaires when designated:, • TB, • hearing, • lead, • vision, • cholesterol screening, • PHQ2 and PHQ9, • Performs clerical duties as assigned, which includes the:, • completing and routing referrals to managed care, when appropriate,, • making appointments or registering patients,, • sending out abnormal lab letters after ordering the charts and, • having the providers review the charts for follow-up., • No Show letters and all other duties specific to each department., • Protect patient confidentiality., • Strictly follows OSHA guidelines in assigned departments and when performing skills. In addition to the mentioned duties, when assigned to the appointment desk, they will perform tasks related to a "Clinical Office Assistant." These duties will include: • Adhering to the provider template for scheduling appointments, • Actually, booking appointments for call-ins and walk-ins as needed, • Alerting the Nurse Manager or Director of Nursing of any scheduling problems or concerns while maintaining communication between the front and back triage area, • Enters all pertinent changes and information into the registration and appointment systems, • And maintains a professional, personable demeanor toward patients and co-workers Laboratory Duties: Laboratory duties and responsibilities will include the following: • Collecting blood specimen (capillary, venous finger and heal sticks), reading hematocrits, administering and reading tuberculin tests, testing urine, performing stains and culture tests with slides, performing EKG's when applicable, recording test and related forms., • The Medical Assistant is also expected to maintain orderliness and cleanliness of all work areas, to include maintaining inventory of stocks for lab use and monthly maintenance of the autoclave, • Responsible for the logging of specimen flow in and out of the lab, • Handles and processes urine's, specific to the diagnostic tests., • Is expected to tract all anemia's, Paps, and leads, abnormal labs result via EMR-Link Company / Patient Records: All patient information is held confidential to protect PWHS from liability. Working Conditions: Works in a normal office environment where there is no physical discomfort due to dust, dirt, notice and the like. Work attire: Clinical attire per personal policy In addition to the mentioned duties and responsibilities, the Medical Assistant is expected to comply with all other duties assigned Education / Training: • Graduation from an accredited Medical Assistant Program, • Prefer Certified Medical Assistant Skills / Experience: Prefer 1 3 years of Medical Assistant work experience, with the ability to perform phlebotomy procedures Knowledge and Abilities: • Excellent Customer Service, • Basic computer skills and typing, • Excellent follow through skills prioritization of multiple tasks and attention to detail

U.M. FDSP Associates is a non-profit affiliate of the University of Maryland School of Dentistry. U.M. FDSP Associates is the organization that provides patient care focused staffing for the clinic operations so that faculty and students may provide patient care to the general public. We offer a comprehensive benefits package to support work-life balance and employee well-being. Our benefits include: • Time Off: Generous paid vacation, sick leave, and personal days, plus 17 paid Federal holidays. Enjoy Thanksgiving Day and the Friday after Thanksgiving off, as well as a full winter break from Christmas Day through New Year's Day., • Health Coverage: Medical, dental, and vision insurance, along with short-term and long-term disability, and life insurance options., • Retirement: 401(k) with a competitive employer match of up to 6%., • Work Schedule: Normal operations hours are Monday through Friday. We prioritize flexibility, health, and financial security, creating an environment where employees can thrive both professionally and personally. The Program Assistant provides multi-task clerical support for dental clinic operations. The person in this position will schedule and confirm appointments and work directly with patients, residents, pre-doctoral students, and staff. Essential Duties and Responsibilities: 1. Responsible for telephone coverage of the front desk, taking and distributing messages, and answering all callers' questions., 2. Provides excellent customer service to patients arriving for appointments. Contacts faculty, students, and staff to inform them of patient arrival., 3. Schedules appointments to accommodate patients; resolves scheduling conflicts and fits in emergency appointments., 4. Confirms appointments with patients for the next business day., 5. Verifies contact information and that insurance or medical assistance are still in force., 6. Gets insurance pre-authorization of coverage., 7. Informs patient of today's charges and any previous balance due before any service is rendered., 8. Requests payment for any procedures in accordance with the University of Maryland Dental School's policies and procedures guidelines., 9. Responds to inquiries about patient's accounts., 10. Requests payment when account is delinquent; may assist Patient Account Specialist to correct errors when necessary., 11. Handles day-to-day payment transactions makes changes; receives checks; processes credit card transactions; issues receipts; validates parking., 12. Processes and reconciles daily receipt with AxiUM daily ledger and deposit receipts into the night deposit box. Note: The intent of this list of primary duties is to provide a representative summary of the major duties and responsibilities of this job. Incumbents perform other related duties assigned. Specific duties and responsibilities may vary based upon departmental needs. Education and/or Experience: High school diploma or general education degree (GED); 1 - 3 years' related experience. Related education may be substituted for experience on a year for year basis. Required Knowledge / Skills / Abilities: Knowledge of standard office procedures; must be able to operate computers and other office machines, such as fax, calculator, answering telephones, as well greeting visitors and so on. Skill in filing documents according to alphabetic and numeric sequences; in operating manual and automated office equipment; Ability to apply close attention to detail in performing routine clerical tasks. Ability to follow oral and written instructions. Ability to maintain effective work relationships.

Performs various front desk and phlebotomy duties in an ambulatory laboratory setting including such functions as complete demographic and insurance registration, scheduling patients and/or verifying insurance information, phlebotomy specimen collection and quality checks of samples. Must be fully certified in patient registration and phlebotomy; and other duties as assigned. In addition, assist with administrative duties to include Quality Assurance, supply management, and other duties as assigned. • Demonstrates knowledge of FPI and its practices, including payer contracts, policies and best practices., • Exhibits mid-level of skill in managing provider schedules and scheduling appointments accurately and effectively, including communicating patient responsibilities (obtaining a referral, bringing a co-pay, presenting identification and an insurance card at check in) and other events as part of the practice pre-visit activities., • Demonstrates the ability and understanding of FPI policy for cash collection and patient encounter, including collecting co-payments, outstanding balances and posting accurately and efficiently in GE Front Desk Credit Card Module., • Demonstrates a working knowledge of the revenue cycle as it relates to patient encounters and obtaining/verifying patient demographic and insurance information in order to receive payment for services rendered., • Observes and applies relevant FPI and departmental policies and procedures. Observes and promotes positive guest relations. Demonstrates courtesy and open communications with patients and referral sources., • Confirms all written orders on the requisition match specimen label., • Identifies any special instructions that have been written on the requisition and clarifies before performing venipuncture., • High school diploma or general education degree (GED) preferred, • Completion of an accredited program in Phlebotomy, • 5-10 years of Phlebotomy experience, • Two to three years medical office experience, • General understanding and application of basic accounting principles, • PC proficiency, • Strong customer service skills, • Accurate data entry skills, • Current knowledge of payer requirements for referrals and pre-authorization, • Knowledge of computerized billing system Total Rewards The referenced base salary range represents the low and high end of University of Maryland's Faculty Physician's Inc. salary range for this position. Some candidates will not be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/training and other qualifications. University of Maryland Faculty Physician's Inc. offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here.

MedStar Health is looking for a Radiology Technologist to join our MedStar Health Urgent Care team! As a Radiology Technologist, you will perform clinical and administrative duties in the MedStar Health Settings consistent with policies & procedures. Works under the supervision of a physician and performs patient intake, standing orders or protocols, venipuncture, laboratory testing and patient follow up. Will also administer oral, IM, SC, or intradermal medications when ordered by a provider, after demonstrating competency to the Clinical Professional Development Specialist or designee. Clinical Care Specialists (CCSs) certified as Radiologic Technologists also perform and transmit X-ray diagnostic images. This position documents as appropriate in the medical record and supports optimal patient flow. Join one of the largest healthcare systems in the Baltimore-Washington metro region, also recognized as one of the "Healthiest Maryland Businesses". Apply today and learn how MedStar Health can be your next great career move! Primary Duties: • Ability to float to other sites/locations within the system to be able to perform all duties at multiple entities., • Adheres to MedStar Health Code of Conduct and its Compliance plan; complies with governmental and accreditation guidelines, completing all scheduled training including, but not limited to, safety, infection control, OSHA, CPR (Cardiac Pulmonary Resuscitation), EMR (Electronic Medical Record), general compliance, harassment, and service. Cleans, stocks, and sterilizes equipment in addition to cleaning and preparing patient rooms for care delivery. Delivers patient care consistent with policy and with high regard for patient/employee safety and quality of care., • Embraces new technology and use of the electronic health record. Manages patient flow with consistent and frequent communication with patients/family and genuine regard for their time and comfort. Performs other testing and care consistent with the scope of the MedStar Health practices including, but not limited to, spirometry/ PFTs, patient vitals and BMI, EKGs, vision and hearing test, splinting, and general patient care under the supervision of the medical provider. Performs patient follow up calls for lab tests, patient experience, and clinical results in accordance with policy and in a professional manner., • Performs venipuncture and selected patient and laboratory testing (point of care); initiates care pathways in accordance with policy. Performs x-rays in accordance with medical provider orders; forwards images to the appropriate radiologist for overreads; maintains x-ray equipment and adheres to safety standards. Promotes an atmosphere of respect toward patients, families, vendors, employers, and co-workers. Communicates professionally., • Provides care consistent with MedStar's mission, vision, and values and in a manner that engenders patient confidence and loyalty by exceeding expectations. Serves as a patient escort throughout the care process and assists in patient discharge, assuring clarity for the patient or family member(s). Supports new clinical and service initiatives; seeks opportunities to improve care and the patient experience., • Supports other members of the team during downtime or bottlenecks in patient processing. Understands and participates in basic computer and patient intake skills at the front desk. Supports the medical provider in patient examination, testing and education. Under medical provider supervision, prepares and administers oral medications and injections limited to intradermal, subcutaneous, and intramuscular after demonstrating competency to the Clinical Professional Development Specialist or designee. Qualifications: • Associate degree., • Completion of an approved R.T. program., • Externship in a medical or ambulatory health setting., • 2 years of medical office experience preferred., • ARRT (American Registry of Radiologic Technology) Certification., • Maryland, Virginia, or DC State License., • BLS (Basic Life Support). This position has a hiring range of USD $29.73 - USD $53.49 /Hr.

Marathon Health is a leading advanced primary care provider, partnering with employer and union plan sponsors to improve health for millions of Americans. With nationwide onsite, nearsite, and network health centers, and virtual primary care, Marathon delivers a value-based model that enhances the healthcare experience for members and providers, while driving meaningful cost savings for plan sponsors. Marathon is proud to be certified as a Great Place to Work, reflecting the company's commitment to building an inclusive, high-trust culture where all employees can thrive. Highlights of working at Marathon Health: • Competitive health benefits that start 1st of month after start date, • 15 days of PTO plus paid holidays, • No out-of-pocket cost for scrubs, • Pay Range: $22.00-$28.00/hr The actual offer may vary dependent upon geographic location and the candidate's years of experience and/or skill level. About Us At Marathon Health we are building the most trusted, accessible and personalized healthcare experience alongside our patients and clients. With 20+ years' experience from our shared organizations, we hold a unified goal of building deep, trusted and lasting relationships with our patients and clients. As Marathon Health, we are guided by our core principles of Patients First, Courage, Ingenuity, Community, and Fun. About the Role We are currently looking for an experienced Medical Assistant to join our team. The Medical Assistant is a key component of our care team and works closely with a primary care physician to deliver excellent patient care and provide an exceptional guest experience to our patients. Because of our unique model, our Medical Assistants oversee the full spectrum of the patient experience- acting both as a Medical Receptionist as well as assuming clinical responsibilities of a Medical Assistant. Essential Duties and Responsibilities The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all-inclusive. • Escorts patients to room and ensures that exam rooms are thoroughly cleaned and stocked, • Reviews previous medical information and gathers any relevant updated health information from the patient to inform the provider, • Take vitals, perform blood draws, give injections, bandage wounds, assist with procedures. Work with the contracted labs for additional tests, • Prepares and administers approved medications and immunizations via oral, topical, inhaled, intramuscular, subcutaneous or intradermal at the direction of and upon written order from the Provider, • Partners with other members of the care team to develop individual patient plan of care including identifying and working to address gaps in care, • Front desk duties, including: patient scheduling, medical record requests and abstraction, documentation, coordinate specialist visits, referrals, and other care outside of the clinic, check-in, check-out, etc., • Records accurate and pertinent data in the medical record according to documentation guidelines, • Process test results and provide the patient with timely results via e-message, mail or phone as directed in written instructions by the Provider, • Participates in outreach to patients to drive engagement among eligible patient groups, • Maintains clinical and office supplies and equipment for treatments About You • Minimum of 1 year of experience working as a Medical Assistant, preferably in Primary Care. May vary based on clinic needs, • Graduation from a formal Medical Assistant program or other related program, • National or state-specific MA certification or registration is strongly preferred. MA certification or registration is required for employment in States where certification/registration is required., • CPR/BLS certification required at time of start date, • Phlebotomy experience is preferred We are accepting applications for this position until a candidate has been selected.

Job Description Duties will include: scheduling appointments; completing demographic and insurance registration; maintaining registration accuracy; greeting visitors, patients, and staff promptly; answering phone calls in a friendly, courteous, and professional manner; collecting co-payments from patients; and other duties as assigned. Requirements Qualified applicants will possess: H.S. diploma or equivalent (GED); 2-3 years related medical office experience; general understanding of basic accounting principles; PC proficiency; strong customer service skills; accurate data entry skills; and knowledge of IDX or similar billing system and medical terminology is preferred. ESSENTIAL FUNCTIONS • Exhibits mid-level of skill in managing provider schedules and scheduling appointments accurately and effectively, including communicating patient responsibilities (obtaining a referral, bringing a copay, presenting identification and an insurance card at check in) and other events as part of the practice pre-visit activities., • Demonstrates the ability and understanding of FPI policy for cash collection and patient encounter, including collecting co-payments, outstanding balances and posting accurately and efficiently in GE Front Desk Credit Card Module., • Demonstrates a working knowledge of the revenue cycle as it relates to patient encounters and obtaining/verifying patient demographic and insurance information in order to receive payment for services rendered. • Schedules patients for evaluations, re-evaluations and treatment. Accepts referrals from social workers, discharge planners, physicians and physicians’ offices., • Obtains and inputs all pre-authorization insurance and pertinent demographic information using IDX scheduling system. Total Rewards The referenced base salary range represents the low and high end of University of Maryland’s Faculty Physician’s Inc. salary range for this position. Some candidates will not be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/training and other qualifications. University of Maryland Faculty Physician’s Inc. offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://www.umfpi.org/jobs/summary-employee-benefits.

Working with faculty, Clinic Manager and Clinic Supervisor, we are seeking an Ophthalmic Technician whose primary role is to provide technician/clinical support to physicians. Secondary responsibilities include administrative duties such as responding to In-Basket messages from patients to answer questions, refill prescriptions after doctor verification, helps complete forms (i.e. MVA) and involves physicians as needed if patients' questions require medical advice. The Wilmer Eye Institute of Johns Hopkins University has an exciting opportunity for exceptional candidates to train for a career as an Ophthalmic Technician, no experience required. Start your career in Ophthalmology with one of the leading organizations in delivering state-of-the-art eye care, training future healthcare leaders, and conducting cutting-edge research. We have a robust training program that will provide you with a strong foundation to pursue a multitude of career paths beyond Ophthalmic Technician such as Clinic Manager, Ophthalmic Clinic Supervisor, Assistant Administrator, Orthoptist, Optometrist, Marketing, IT, and Research, to name a few. This is also an opportunity for pre-med students to gain clinical experience during their gap year or prior to applying to medical school, as well. No evening or weekend work required. Specific Duties & Responsibilities • Asks every single patient to state their name and date of birth before performing any of testing regardless of how many times the patient has been seen before. Compares the patient's EMRN to the number on the testing machine., • Records patient history including chief complaint, information on ocular history, past surgeries, medical condition, medications taken, allergies, learning assessment, falls risk and family history., • Checks pupil response to light by shining light into eye and watching speed with which pupils constrict; checks for afferent pupillary defect., • Measures and records distance and near visual acuity., • Measures and records intraocular pressure using applanation tonometry., • Performs various ophthalmic testing as ordered by the physician., • Screens for presence of ocular motility disorders., • Uses slit lamp to examine eye surface., • Performs basic maintenance or repair of clinical equipment., • Compiles and enters data for clinical studies; may participate in other clinical research projects as needed., • Assists with in office procedures., • Responsible for exam room supply maintenance., • Ensures medication expiration dates are current., • Responsible for maintaining and ordering instruments., • Disinfects and maintains examination rooms., • Understands and practices the fundamentals of microbial control., • Maintains refrigerator logs and sharps containers., • Is familiar with JCAHO requirements and ensures clinic practice is compliant with regulations. Non-clinical duties • Processes refill requests., • Instills eye drops under physicians' direction., • Assists with obtaining prior authorizations for upcoming in office procedures., • Provides support to front desk staff by offering triaging help for appointment scheduling., • Responds to patients' questions and explains technician related concerns to front desk staff., • Monitors inventory and orders medications for intravitreal injections., • Provides input on templates/schedules to maximize patient flow and physician efficiency., • Maintains general medical knowledge of ocular anatomy and physiology, systemic diseases, ocular diseases and ocular emergencies., • Maintains required (COA) ophthalmic technician certifications., • Other duties as assigned. Minimum Qualifications • High School Diploma or graduation equivalent, • One year experience as an Ophthalmic Technician., • Must obtain Certified Ophthalmic Asst (COA) from JCAHPO within 18 months of start date., • CPR certification also required., • Additional education may substitute for required experience to the extent permitted by the JHU equivalency formula. Preferred Qualifications • Prior experience in a clinical office setting as an ophthalmic technician. Classified Title: Ophthalmic Technician Role/Level/Range: ACRO40/E/02/CE Starting Salary Range: $19.75 - $35.35 HRLY ($23.22-$34.02 targeted; Commensurate w/exp.) Employee group: Full Time Schedule: Monday-Friday, 8:30 am - 5:00 pm FLSA Status: Non-Exempt Location: School of Medicine Campus Department name: SOM Oph Retina Service Personnel area: School of Medicine

Performs various front desk and phlebotomy duties in an ambulatory laboratory setting including such functions as complete demographic and insurance registration, scheduling patients and/or verifying insurance information, phlebotomy specimen collection and quality checks of samples. Must be fully certified in patient registration and phlebotomy; and other duties as assigned. ESSENTIAL FUNCTIONS • Demonstrates knowledge of FPI and its practices, including payer contracts, policies and best practices., • Exhibits mid-level of skill in managing provider schedules and scheduling appointments accurately and effectively, including communicating patient responsibilities (obtaining a referral, bringing a co-pay, presenting identification and an insurance card at check in) and other events as part of the practice pre-visit activities., • Demonstrates the ability and understanding of FPI policy for cash collection and patient encounter, including collecting co-payments, outstanding balances and posting accurately and efficiently in GE Front Desk Credit Card Module., • Demonstrates a working knowledge of the revenue cycle as it relates to patient encounters and obtaining/verifying patient demographic and insurance information in order to receive payment for services rendered., • Observes and applies relevant FPI and departmental policies and procedures. Observes and promotes positive guest relations. Demonstrates courtesy and open communications with patients and referral sources., • Confirms all written orders on the requisition match specimen label., • Identifies any special instructions that have been written on the requisition and clarifies before performing venipuncture., • Venipuncture- Demonstrates the appropriate technical skills ensure that laboratory SOP's followed. EDUCATION and/or EXPERIENCE • High school diploma or general education degree (GED) preferred, • Completion of an accredited program in Phlebotomy, • 5-10 years of Phlebotomy experience, • Two to three years medical office experience, • General understanding and application of basic accounting principles, • PC proficiency, • Strong customer service skills, • Accurate data entry skills, • Current knowledge of payer requirements for referrals and pre-authorization, • Knowledge of computerized billing system Total Rewards The referenced base salary range represents the low and high end of University of Maryland's Faculty Physician's Inc. salary range for this position. Some candidates will not be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/training and other qualifications. University of Maryland Faculty Physician's Inc. offers a total rewards package that supports our employees' health, life, career and retirement. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

At Clinical Associates, we make being healthy easier. We connect our patients to a seamless system of integrated medical care, which includes in-house specialists in areas of practice, from cardiology to podiatry. We also offer unique services like our nuclear stress testing facility. Our physicians, specialists and credentialed health care providers are assisted by 175 trained support staff. We do our best to take care of everything for our patients records, scheduling appointments, coordinating with providers and specialists, and each of our offices has laboratory centers for tests and blood work on site. We are seeking an experienced Certified Medical Assistant Float to join our Department of Specialty Medicine. Candidate must be willing to travel to all of our locations: Reisterstown (Exit 19 off Beltway 695); Woodholme (Pikesville - Exit 20 off Beltway 695) and Towson (Exit 27 off Beltway 695). This position requires the ability to work both front and back office. Experience in Cardiology, Dermatology, Endocrinology and/or Podiatry is preferred, but we will consider Internal Medicine / Primary Care experience. Schedule varies: Monday - Friday earliest 7:15 am / latest 6pm. The Medical Assistant will work closely with one of our healthcare providers in a multi-specialty setting. Full Time candidates with proven EHR experience will have hands-on responsibilities with patients in a healthcare setting that offers enrichment and an opportunity for growth. The Medical Assistant will be responsible for providing a positive, supportive, nurturing, yet professional experience whether triaging calls, rooming patients and assisting during an office visit, or providing follow-up to patients and/or families. The Medical Assistant will perform a variety of services up to and including: • Assistance during routine exams, • Recording a patient history and logging vital signs., • Obtaining and tracking authorizations and test results, • Entering lab / diagnostic test orders, • Assisting patients with CGM devices, • Scheduling appointments, procedures, or imaging, • Front desk check in or call center coverage as needed Requirements: • High School Diploma or G.E.D., • Current registration/certification with an accredited Medical Assistant program., • EMR Experience (Nextgen is a plus)!, • Excellent patient care and customer service skills. Our ideal candidate will come to us registered Nationally as a Medical Assistant and experienced in Cardiology, Dermatology, Endocrinology, Podiatry (we will consider Internal Medicine or Primary Care). If you are not currently registered or certified but have completed an accredited Medical Assistant training program -please still apply! We will work with you to get registered if you are eligible to become registered within 90 days of hire. Candidates selected for an interview will be required to take a medical skill assessment. Benefits: • PTO, • Medical, vision and dental benefits, • Life Insurance, • Long Term Disability, • Paid Holidays, • 401K with matching, • Reimbursement of Medical Assistant re-certification fees. Clinical Associates is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Assists physicians and nursing staff in the care of patients. Performs various patient care activities, including assisting with patient flow, taking vitals, giving injections, and other needs as required. Maintains nurses' stations, exam and procedure rooms. Performs various front desk and clerical duties in a medical office including such functions as complete demographic and insurance registration, charge entry, scheduling patients and/or verifying insurance information. Must be fully certified in patient registration. Where the electronic system is in use, this position will utilize the system as documented in the department and/or FPI standard operating procedure and process; and other duties assigned. EDUCATION and/or EXPERIENCE • High school diploma or general education degree (GED) preferred., • Completion of an accredited Medical Assistant Program from an accredited institution. Special circumstances to consider an exception may include: 2 years of supervised work experience in a medical assisting field. Exemptions will be vetted by Human Resources Director and Department Director., • Medical Assistant certification (such as NAHP, NCCT, AAMA, NHA, AMT, etc.) is required., • Demonstrated skill in venipuncture., • Graduation from an accredited training program (school) or 3-5 years of supervised work experience in a medical setting., • Ability to perform all medical assisting responsibilities under state and faculty guidelines., • CPR certification required., • General understanding and application of basic accounting principles., • PC proficiency., • Strong customer service skills., • Accurate data entry skills., • Current knowledge of payer requirements for referrals and pre-authorization., • Knowledge of GE, EPIC or similar computerized billing system., • Medical terminology preferred. Total Rewards The referenced base salary range represents the low and high end of University of Maryland's Faculty Physician's Inc. salary range for this position. Some candidates will not be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/training and other qualifications. University of Maryland Faculty Physician's Inc. offers a total rewards package that supports our employees' health, life, career and retirement. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Allied Universal, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse, and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental, and vision coverage, life insurance, retirement plans, employee assistance programs, company discounts, perks, and more for most full-time positions! As a Security Professional - Aero Front Desk in Hanover, MD, you will serve and safeguard clients in a range of industries such as Aero/Defense and more. As a Front Desk Security Officer in an aerospace and defense location, you will be the first point of contact for visitors and staff, maintaining a visible presence to help to deter security-related incidents. Your responsibilities include monitoring entry points, verifying credentials, and providing exceptional customer service and communication. This is a driving post, so a valid driver's license is required. Our team values agility, reliability, and innovation, and we work together with integrity to create a welcoming environment for everyone. Position Type: Part Time Pay Rate: $22.30 / Hour Job Schedule: DayTime Tue 12:00 AM - 06:00 AM Wed 12:00 AM - 06:00 AM Sat 12:00 AM - 06:00 AM Sun 12:00 AM - 06:00 AM Responsibilities: • Greet and assist visitors, employees, and contractors at the front desk, following all security-related procedures and site-specific policies., • Monitor access to the location by verifying identification and issuing visitor badges as required., • Respond to incidents and critical situations in a calm, problem-solving manner, following established protocols., • Maintain detailed logs and records of daily activities, visitor check-ins, and any security-related incidents., • Communicate with site personnel and management regarding security-related matters and potential concerns., • Support emergency response activities as directed, including assisting with evacuations or lockdowns when appropriate. Minimum Requirements: • At least 1 year of security-related experience is required., • A valid driver's license is required in accordance with Allied Universal Driver Policy requirements., • Maryland Security Professional Guard Card is preferred., • A guard card or license is preferred., • Be at least 18 years of age for unarmed roles or 21 years of age for armed roles., • Possess a high school diploma or equivalent, or 5 years of verifiable experience., • As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws., • Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws., • As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law., • Licensing requirements are subject to state and local laws and regulations and may be required prior to employment., • A valid driver's license will be required for driving positions only., • Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment. Perks and Benefits: • Health insurance and 401k plans for full-time positions, • Schedules that fit with your personal life goals, • Ongoing paid training programs and career growth opportunities, • Employee discounts through our perks program to your favorite restaurants, entertainment venues, and much more... Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status, or any other basis protected by law. For more information: www.aus.com. If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices. 2025-1390560

Marathon Health is a leading advanced primary care provider, partnering with employer and union plan sponsors to improve health for millions of Americans. With nationwide onsite, nearsite, and network health centers, and virtual primary care, Marathon delivers a value-based model that enhances the healthcare experience for members and providers, while driving meaningful cost savings for plan sponsors. Marathon is proud to be certified as a Great Place to Work, reflecting the company's commitment to building an inclusive, high-trust culture where all employees can thrive. Highlights of working at Marathon Health: • Competitive health benefits that start 1st of month after start date, • 15 days of PTO plus paid holidays, • No out-of-pocket cost for scrubs, • Pay Range: $20.00-$28.00/hr The actual offer may vary dependent upon geographic location and the candidate's years of experience and/or skill level. About Us At Marathon Health we are building the most trusted, accessible and personalized healthcare experience alongside our patients and clients. With 20+ years' experience from our shared organizations, we hold a unified goal of building deep, trusted and lasting relationships with our patients and clients. As Marathon Health, we are guided by our core principles of Patients First, Courage, Ingenuity, Community, and Fun. About the Role We are currently looking for an experienced Medical Assistant to join our team. The Medical Assistant is a key component of our care team and works closely with a primary care physician to deliver excellent patient care and provide an exceptional guest experience to our patients. Because of our unique model, our Medical Assistants oversee the full spectrum of the patient experience- acting both as a Medical Receptionist as well as assuming clinical responsibilities of a Medical Assistant. Essential Duties and Responsibilities The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all-inclusive. • Escorts patients to room and ensures that exam rooms are thoroughly cleaned and stocked, • Reviews previous medical information and gathers any relevant updated health information from the patient to inform the provider, • Take vitals, perform blood draws, give injections, bandage wounds, assist with procedures. Work with the contracted labs for additional tests, • Prepares and administers approved medications and immunizations via oral, topical, inhaled, intramuscular, subcutaneous or intradermal at the direction of and upon written order from the Provider, • Partners with other members of the care team to develop individual patient plan of care including identifying and working to address gaps in care, • Front desk duties, including: patient scheduling, medical record requests and abstraction, documentation, coordinate specialist visits, referrals, and other care outside of the clinic, check-in, check-out, etc., • Records accurate and pertinent data in the medical record according to documentation guidelines, • Process test results and provide the patient with timely results via e-message, mail or phone as directed in written instructions by the Provider, • Participates in outreach to patients to drive engagement among eligible patient groups, • Maintains clinical and office supplies and equipment for treatments About You • Minimum of 1 year of experience working as a Medical Assistant, preferably in Primary Care. May vary based on clinic needs, • Graduation from a formal Medical Assistant program or other related program, • National or state-specific MA certification or registration is strongly preferred. MA certification or registration is required for employment in States where certification/registration is required., • CPR/BLS certification required at time of start date, • Phlebotomy experience is preferred We are accepting applications for this position until a candidate has been selected. To apply to this position and learn more about open jobs at Marathon Health, visit our careers page.

Job Description Performs front desk leadership functions with or without direct supervisory responsibilities at our Camden office. May oversee and troubleshoot scheduling and/or patient service issues; serves as lead worker and trainer for junior level staff; and other duties as assigned. EDUCATION and/or EXPERIENCE • High school diploma or general education degree (GED), • Three to five years medical office experience, • Current knowledge of payer requirements for referrals and preauthorization, • Experience in front and back office operations, • Knowledge of billing and coding for medical services, • Strong customer service skills, • PC proficiency Total Rewards The referenced base salary range represents the low and high end of University of Maryland’s Faculty Physician’s Inc. salary range for this position. Some candidates will not be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate’s geographical location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/ training and other qualifications. University of Maryland Faculty Physician’s Inc. offers a total rewards package that supports our employee’s life, career and retirement. More information can be found here: https://www.umfpi.org/jobs/summary-employee-benefits

Job DescriptionReady to be the welcoming face of compassionate, non-judgmental healthcare in your community? Planned Parenthood of Maryland (PPM) is seeking a detail-oriented, customer-service-driven Medical Office Assistant (MOA) to join our clinical operations team at our Baltimore Health Center. As the first point of contact for our patients, you will play a vital role in creating a warm, respectful, and efficient healthcare environment. If you excel at multitasking in a fast-paced front desk setting and want to use your skills for a mission that truly matters, we want to hear from you! Inside the Role Reporting to the Health Center Manager, the Medical Office Assistant keeps our health center running smoothly. You will guide patients through registration, manage appointment scheduling, verify insurance eligibility, and ensure every client feels supported and informed from the moment they walk through our doors or call our center. For candidates eager to grow, the MOA role also serves as a fantastic springboard into healthcare operations and clinical support pathways within PPM. Your Day-to-Day Impact • Champion the Patient Experience: Politely and promptly greet clients, answer telephone inquiries, and conduct verbal registrations with empathy, cultural humility, and non-judgmental care., • Coordinate Appointments & Eligibility: Schedule patient visits, conduct financial and insurance eligibility screenings, perform next-day appointment preparations (confirmation calls and coverage verification), and offer community referrals., • Ensure Data & Record Integrity: Accurately enter client details into our Electronic Practice Management (EPM) and Electronic Health Record (EHR) systems while strictly protecting patient rights and HIPAA confidentiality., • Advance Health Center Operations: Assist with daily cash balancing, route incoming medical records, maintain quality assurance logs, and contribute to clinic wait-time and productivity goals., • Support Team Success: Maintain a collaborative, positive attitude with the health center manager, clinicians, and Medical Assistants.What You Need to Succeed, • High School Diploma or GED required., • Experience (any of the following pathways):, • At least 6 months to 1 year of experience working in a healthcare setting performing front office duties; OR, • Minimum of 2 years of customer service experience., • High level of detail orientation, strong cash-handling skills, and comfort navigating computerized health record systems (MS Office, EPM/EHR)., • Ability to multitask at a busy front desk while maintaining empathy and calm under pressure., • Preferred: Medical Assistant certification or graduation from an accredited MA program., • Preferred: CPR certification (or willingness to obtain immediately upon hire)., • Bonus: Bilingual fluency in English and Spanish is a major plus! (Candidates who pass our language assessment for clinical-level fluency receive an additional $1.00 per hour of pay!)What We Offier, • Comprehensive Coverage: Medical, Dental, and Vision insurance., • Work-Life Harmony: Generous Paid Time Off (PTO), Paid Holidays, and an Employee Assistance Program (EAP)., • Future Security: 401(k) Retirement Plan with Employer Match and Flexible Spending Account (FSA). Note: This position is subject to CBA governed terms and conditions via our partner SEIU 1199. Note: This position is subject to CBA governed terms and conditions via our partner SEIU 1199. Ready to bring your customer service expertise and passion to a cause that matters? Apply today to join the PPM team and help us empower the communities we serve! Equal Opportunity Statement: Planned Parenthood of Maryland is an Equal Opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion (creed), gender, gender expression, sexual orientation, national origin (ancestry), disability, genetic information, pregnancy, military status, or any other protected characteristics outlined by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring placement, promotion, termination, layoff, recall, transfer, leaves or absence, compensation, and training. Applicants must pass Criminal Background Screening and the Right to Work in the United States. PPM Requires COVID-19 Vaccination as part of Employment. Planned Parenthood Participates with E-Verify. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Responsible for managing all requests for Family and Medical Leave, Short-Term Disability, and other medical certification documentation for all OB/GYN ambulatory sites. Provide front desk coverage as needed and function as front desk float across ambulatory sites to support operation and patient care needed; other duties as assigned. ESSENTIAL FUNCTIONS • Demonstrates knowledge of FPI and its practices, including payer contracts, policies and best practices., • Serves as lead worker and trainer for junior level staff., • Exhibits advanced level of skill in managing provider schedules and scheduling appointments accurately and effectively, including communicating patient responsibilities (obtaining a referral, bringing a co-pay, presenting identification and an insurance card at check in) and other events as part of the practice pre-visit activities., • Demonstrates the ability and understanding of FPI policy for cash collection and patient encounter, including collecting co-payments, outstanding balances and posting accurately and efficiently in GE Front Desk Credit Card Module., • Demonstrates a working knowledge of the revenue cycle as it relates to patient encounters and obtaining/verifying patient demographic and insurance information in order to receive payment for services rendered., • Maintains Registration Certification to include entering accurate information in the GE Practice Management System and exhibiting a high level of understanding payer categories and Registration FSCs., • Schedules patients for evaluations, re-evaluations and treatment. Accepts referrals from social workers, discharge planners, physicians and physicians’ offices. EDUCATION and/or EXPERIENCE • High school diploma or general education degree (GED), • Three to five years medical office experience, • Current knowledge of payer requirements for referrals and pre-authorization, • Experience in front and back office operations, • Knowledge of billing and coding for medical services, • Strong customer service skills, • PC proficiency Total Rewards The referenced base salary range represents the low and high end of University of Maryland’s Faculty Physician’s Inc. salary range for this position. Some candidates will not be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/training and other qualifications. University of Maryland Faculty Physician’s Inc. offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://www.umfpi.org/jobs/summary-employee-benefits.

Job Description Position Overview TAP Engineering is seeking an Administrative Assistant to support leading-edge research and engineering. The Administrative Assistant will provide onsite support to a small team of senior government executives as part of a research and engineering organization that is driving innovation in advanced computing through various research projects. Key Responsibilities • Provide front desk support – visitor greeting and check-in, answers phones and re-directs calls, • Perform security management and maintain control of visitor log, • Process clearance information, and act as the alternate point of contact for Security Preparation of facility planning reports, • Support new hire onboarding, • Management of the time accounting system, • Coordination of schedules, meetings, and facility tours - maintain executive calendars in Outlook, including scheduling meetings, reserving conference rooms, setting up VTC, etc., • Arrange travel and support travel expense tracking, • Prepare and update facility procedures, • Perform record management, • Support property/asset tracking, labeling, and audit, • Plan and schedule activities for facility maintenance and improvements, • Prepare special reports, summaries, or meeting minutes and other documents, • Writing and communicating within and throughout teams Required Qualifications • Active TS/SCI clearance with appropriate polygraph, • 5+ years of relevant experience, • Excellent writing and communication skills, including extensive Microsoft Office Preferred Qualifications • Bachelors Degree Compensation The anticipated salary range for this position is $60,000–$75,000, based on relevant experience, qualifications, and other applicable factors. The compensation range provided is a general guideline and is not a guarantee of compensation or salary. Clearance Requirement This position requires an active TS/SCI security clearance with appropriate polygraph. Clearance processing and maintenance will be conducted in accordance with U.S. Government requirements. Benefits Overview TAP Engineering offers a comprehensive and competitive benefits package, including: • Paid Time Off: 15–25 days annually based on tenure, plus 11 paid holidays (never use-or-lose), • Retirement: Up to 15% employer contribution to a 401(k) through match and profit sharing, • Medical Coverage: Free medical insurance for employees, with optional buy-up plans for dependents, • Dental & Vision: Employer-paid plans with optional enhancements, • Insurance Coverage: Employer-paid life insurance, AD&D, short-term disability, and long-term disability, • Flexible Spending Accounts: Healthcare and dependent care FSAs, • Tuition Reimbursement: Up to $36,000 per year for approved coursework, • Additional Benefits: Employee Assistance Program, wellness incentives, discount programs, virtual care, prescription savings, and travel support, • Performance-Based Rewards: Merit increases, performance bonuses, and referral bonuses Additional Information TAP Engineering is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by law. Powered by JazzHR OfAqjXpgAJ

Job DescriptionBenefits: • 401(k), • Paid time off, • Training & development Job description NPOC Wellness and Aesthetics is a nurse practitioner owned medical aesthetics and wellness practice in Maryland. We provide injectables, laser hair removal, laser skin resurfacing, broadband light, body contouring, microneedling, facials, IV hydration and medically supervised weight management. Our flagship opened in 2026 at The Shops at Canton Crossing with an established client base from the former Ideal Image and Face to Face Spa locations in Canton, Arundel Mills and Towson. We are a medical practice that runs on retail. Our clinicians consult, examine and build the treatment plan. You explain it, price it, book it and close it. That division is deliberate, and it is what makes this role central rather than administrative. This is a sales forward role. It is not a check in position. If what you want is a front desk job built around scheduling and insurance verification, this is not the right fit, and we would rather say so now than waste your time. What you will own Your job is the number. You pull the daily collections report at open and at close, translate the gap into units rather than dollars, and run two short sales huddles a day so every person on the floor knows exactly what they are selling and how many. You name the service of the week and drive it. You sell what is available today. You work our inherited client list as a daily revenue source: laser hair removal packages, lapsed memberships, unused balances and past treatment histories. You answer, return and log every inbound call as a sales opportunity, and you follow up on every consultation that did not book the same day. At handoff you receive the treatment plan directly from the nurse practitioner or registered nurse, including anything recommended beyond the service the client came in for. You explain each recommended service in plain language: what it does, what the visit feels like, what results look like, what it costs, and what a membership or package saves. You present the membership before you quote a single service price. You ask which service the client wants to start with, then offer two specific appointment times. You collect payment and record the sale accurately in Zenoti. You also coach. You hold the front desk to the same handoff, the same membership presentation and the same two option ask, and you correct it in the moment. Who succeeds here We are looking for commission driven high end retail experience where the associate owns the client relationship, for example Dior, Chanel, Hermes, Cartier, Rolex or an equivalent brand, or a top performing team lead or assistant manager from a beauty retail environment with shared goals and a real bonus structure, such as Ulta or Sephora. We are not looking for a medical front desk, dental office or insurance verification background with no sales responsibility, or a mall counter role where the traffic arrives on its own and nobody carried a number. If you hear that product sales are down twenty one percent and your first instinct is to name the fix and the person, you will do well here. Requirements Two or more years in a commission or quota carrying retail, hospitality or membership sales role, with performance against target you can speak to specifically. Demonstrated experience selling memberships, packages or recurring programs. Comfort with a point of sale or practice management system and with reading a daily sales report; Zenoti experience is a plus, not a requirement. Availability for evenings and Saturdays. Reliable transportation between our Baltimore and Waldorf locations. Professional presentation and communication consistent with a premium aesthetics brand. Preferred: medical spa, aesthetics or wellness exposure, experience running daily team huddles, and experience working a lapsed client list back into active bookings. Scope This is a non-clinical position. You will not assess, diagnose, recommend treatment on your own authority, or make claims about medical outcomes. You explain the plan the clinician created. The role does not carry hiring, purchasing or profit and loss authority. Compensation and benefits $30.00 to $38.00 per hour based on experience, plus production commission on memberships, packages and retail you personally sell, plus participation in the location team bonus. Commission is paid on collected revenue. Paid time off and paid sick leave. Medical, dental and vision coverage beginning after 90 days of employment. 401(k) with a 3% employer match, eligible after one year. Complimentary and discounted wellness and aesthetic services for staff. Continuing education and vendor training in a medical spa environment. Opportunity to grow as the practice expands.

Job Description Assists physicians and nursing staff in the care of patients. Performs various patient care activities, including assisting with patient flow, taking vitals, giving injections, and other needs as required. Maintains nurses' stations, exam and procedure rooms. Performs various front desk and clerical duties in a medical office including such functions as complete demographic and insurance registration, charge entry, scheduling patients and/or verifying insurance information. Must be fully certified in patient registration. Where the electronic system is in use, this position will utilize the system as documented in the department and/or FPI standard operating procedure and process; and other duties as assigned. ESSENTIAL FUNCTIONS • Gathers and documents brief history and chief complaint in the medical record., • Follows established guidelines to obtain necessary testing based on the chief complaint prior to the exam. Prepares patient for examination by the health care provider., • Performs routine office testing, including but not limited to; phlebotomy, sweat and hydration tests, urinalysis, vision testing, hearing screening, pulmonary function testing, temperature, pulse and blood pressure., • Assists provider with procedures and minor surgical procedures., • Obtains necessary blood and urine specimens. EDUCATION and/or EXPERIENCE • High school diploma or general education degree (GED) preferred., • Completion of an accredited Medical Assistant Program from an accredited institution. Special circumstances to consider an exception may include: 2 years of supervised work experience in a medical assisting field. Exemptions will be vetted by Human Resources Director and Department Director., • Medical Assistant certification (such as NAHP, NCCT, AAMA, NHA, AMT, etc.) is required., • Demonstrated skill in venipuncture., • Graduation from an accredited training program (school) or 5 or years of supervised work experience in a medical setting., • Ability to perform all medical assisting responsibilities under state and faculty guidelines., • CPR certification required., • General understanding and application of basic accounting principles., • PC proficiency., • Strong customer service skills., • Accurate data entry skills., • Current knowledge of payer requirements for referrals and pre-authorization., • Knowledge of GE, EPIC or similar computerized billing system., • Medical terminology preferred. Total Rewards The referenced base salary range represents the low and high end of University of Maryland’s Faculty Physician’s Inc. salary range for this position. Some candidates will not be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/training and other qualifications. University of Maryland Faculty Physician’s Inc. offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://www.umfpi.org/jobs/summary-employee-benefits #ZR

Job Description Assists physicians and nursing staff in the care of patients. Performs various patient care activities, including assisting with patient flow, taking vitals, giving injections, and other needs as required. Maintains nurses' stations, exam and procedure rooms. Performs various front desk and clerical duties in a medical office including such functions as complete demographic and insurance registration, charge entry, scheduling patients and/or verifying insurance information. Must be fully certified in patient registration. Where the electronic system is in use, this position will utilize the system as documented in the department and/or FPI standard operating procedure and process; and other duties assigned. EDUCATION and/or EXPERIENCE • High school diploma or general education degree (GED) preferred, • Graduation from an accredited training program (school) or 3-5 years of supervised work experience in a medical setting. Exemptions will be vetted by Human Resources Director and Department Director., • Medical Assistant certification (such as NAHP, NCCT, AAMA, NHA, AMT, etc.) is required, • Demonstrated skill in venipuncture, • Ability to perform all medical assisting responsibilities under state and faculty guidelines, • CPR certification required, • General understanding and application of basic accounting principles, • PC proficiency, • Strong customer service skills, • Accurate data entry skills, • Current knowledge of payer requirements for referrals and pre-authorization, • Knowledge of GE, EPIC or similar computerized billing system, • Medical terminology preferred Total Rewards The referenced base salary range represents the low and high end of University of Maryland’s Faculty Physician’s Inc. salary range for this position. Some candidates will not be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/training and other qualifications. University of Maryland Faculty Physician’s Inc. offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://www.umfpi.org/jobs/summary-employee-benefits.

Job Description Assists physicians and nursing staff in the care of patients. Performs various patient care activities, including assisting with patient flow, taking vitals, giving injections, and other needs as required. Maintains nurses' stations, exam and procedure rooms. Performs various front desk and clerical duties in a medical office including such functions as complete demographic and insurance registration, charge entry, scheduling patients and/or verifying insurance information. Must be fully certified in patient registration. Where the electronic system is in use, this position will utilize the system as documented in the department and/or FPI standard operating procedure and process; and other duties as assigned. ESSENTIAL FUNCTIONS • Gathers and documents brief history and chief complaint in the medical record., • Follows established guidelines to obtain necessary testing based on the chief complaint prior to the exam. Prepares patient for examination by the health care provider., • Performs routine office testing, including but not limited to; phlebotomy, sweat and hydration tests, urinalysis, vision testing, hearing screening, pulmonary function testing, temperature, pulse and blood pressure., • Assists provider with procedures and minor surgical procedures., • Obtains necessary blood and urine specimens. Note: The intent of this list of primary duties is to provide a representative summary of the major duties and responsibilities of this job. Incumbents perform other related duties as assigned. Specific duties and responsibilities may vary based upon departmental needs. EDUCATION and/or EXPERIENCE • High school diploma or general education degree (GED) preferred, • Graduation from an accredited training program (school) or 2 years of supervised work experience in a medical setting. Exemptions will be vetted by Human Resources Director and Department Director., • Medical Assistant certification (such as NAHP, NCCT, AAMA, NHA, AMT, etc.) is required, • Demonstrated skill in venipuncture, • Ability to perform all medical assisting responsibilities under state and faculty guidelines, • CPR certification required, • General understanding and application of basic accounting principles, • PC proficiency, • Strong customer service skills, • Accurate data entry skills, • Current knowledge of payer requirements for referrals and pre-authorization, • Knowledge of GE, EPIC or similar computerized billing system, • Medical terminology preferred Total Rewards The referenced base salary range represents the low and high end of University of Maryland’s Faculty Physician’s Inc. salary range for this position. Some candidates will not be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/training and other qualifications. University of Maryland Faculty Physician’s Inc. offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://www.umfpi.org/jobs/summary-employee-benefits.

Job Description Assists physicians and nursing staff in the care of patients. Performs various patient care activities, including assisting with patient flow, taking vitals, giving injections, and other needs as required. Maintains nurses' stations, exam and procedure rooms. Performs various front desk and clerical duties in a medical office including such functions as complete demographic and insurance registration, charge entry, scheduling patients and/or verifying insurance information. Must be fully certified in patient registration. Where the electronic system is in use, this position will utilize the system as documented in the department and/or FPI standard operating procedure and process; and other duties as assigned. ESSENTIAL FUNCTIONS • Gathers and documents brief history and chief complaint in the medical record., • Follows established guidelines to obtain necessary testing based on the chief complaint prior to the exam. Prepares patient for examination by the health care provider., • Performs routine office testing, including but not limited to; phlebotomy, sweat and hydration tests, urinalysis, vision testing, hearing screening, pulmonary function testing, temperature, pulse and blood pressure., • Assists provider with procedures and minor surgical procedures., • Obtains necessary blood and urine specimens., • Administers and documents injections and other medications given. EDUCATION and/or EXPERIENCE • High school diploma or general education degree (GED) preferred, • Graduation from an accredited training program (school) or 2 years of supervised work experience in a medical setting. Exemptions will be vetted by Human Resources Director and Department Director., • Medical Assistant certification (such as NAHP, NCCT, AAMA, NHA, AMT, etc.) is required, • Demonstrated skill in venipuncture, • Ability to perform all medical assisting responsibilities under state and faculty guidelines, • CPR certification required, • General understanding and application of basic accounting principles, • PC proficiency, • Strong customer service skills, • Accurate data entry skills, • Current knowledge of payer requirements for referrals and pre-authorization, • Knowledge of GE, EPIC or similar computerized billing system, • Medical terminology preferred Total Rewards The referenced base salary range represents the low and high end of University of Maryland’s Faculty Physician’s Inc. salary range for this position. Some candidates will not be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/training and other qualifications. University of Maryland Faculty Physician’s Inc. offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://www.umfpi.org/jobs/summary-employee-benefits.

Job Description Assists physicians and nursing staff in the care of patients. Performs various patient care activities, including assisting with patient flow, taking vitals, giving injections, and other needs as required. Maintains nurses' stations, exam and procedure rooms. Performs various front desk and clerical duties in a medical office including such functions as complete demographic and insurance registration, charge entry, scheduling patients and/or verifying insurance information. Must be fully certified in patient registration. Where the electronic system is in use, this position will utilize the system as documented in the department and/or FPI standard operating procedure and process; and other duties assigned. EDUCATION and/or EXPERIENCE • High school diploma or general education degree (GED) preferred, • Graduation from an accredited training program (school) or 3-5 years of supervised work experience in a medical setting. Exemptions will be vetted by Human Resources Director and Department Director., • Medical Assistant certification (such as NAHP, NCCT, AAMA, NHA, AMT, etc.) is required, • Demonstrated skill in venipuncture, • Ability to perform all medical assisting responsibilities under state and faculty guidelines, • CPR certification required, • General understanding and application of basic accounting principles, • PC proficiency, • Strong customer service skills, • Accurate data entry skills, • Current knowledge of payer requirements for referrals and pre-authorization, • Knowledge of GE, EPIC or similar computerized billing system, • Medical terminology preferred Total Rewards The referenced base salary range represents the low and high end of University of Maryland’s Faculty Physician’s Inc. salary range for this position. Some candidates will not be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/training and other qualifications. University of Maryland Faculty Physician’s Inc. offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://www.umfpi.org/jobs/summary-employee-benefits.

Job Description Medical Assistant Baltimore, MD Pay From: $20 per hour MUST: Experienced Medical Assistant - Multispecialty 2 years of experience as a Medical Assistant Must be Certified or Registered MUST have EMR experience - EPIC preferred EKGs Injections Phlebotomy CPR Diploma DUTIES: The Medical Assistant will be responsible for but not limited to the following: Help out extensively in the front desk and administratively Report to clinical coordinator or practice administrator Perform nursing procedures under supervision of physician or physician assistant Assist physician and physician assistant in exam rooms Escort patients to exam rooms, interviews patients, measure vital signs, including weight, blood pressure, pulse, temperature, and document all information in patients chart Give instructions to patients as instructed by physician or physician assistant Ensure all related reports, labs and information is filed is available in patient's medical records prior to their appointment Keep exam rooms stocked with adequate medical supplies, maintain instruments, and prepare sterilization as required Take telephone messages and provide feedback and answers to patient/physician/pharmacy calls Triage and process messages from patients and front office staff to physicians and physician assistants Maintain all logs and required checks (i.e. refrigerator temperatures, emergency medications, expired medications, oxygen, cold sterilization fluid change, etc.) All other duties as assigned by clinical coordinator or practice administrator Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability. Healthcare benefits are offered to all eligible employees according to compliance mandated by the Affordable Care Act .

Job Description Vitality in Motion is seeking an experienced, personable, and highly dependable Patient Experience & Growth Coordinator to support the day-to-day clinic experience, office operations, and growth of the practice. This is not a traditional front-desk role. We are looking for someone who takes ownership, builds strong relationships, solves problems independently, and can confidently keep the office running when Senior Leadership is not onsite. Schedule Monday: 10 AM–1PM (field day) Tuesday-Thursday: 8:30 AM–4:30 PM (in-office) Must have flexibility and interest in potentially expanding to additional days as the practice grows Key Responsibilities Create a warm, polished patient experience and support scheduling, questions, care coordination, treatment-plan explanations, pricing, and next steps. Take ownership of day-to-day office flow and keep operations moving efficiently for our Dahlia red light bed launch program and other services. Ensuring that the Doctor only has to focus on adjusting and caring for patients Anticipate needs, solve routine problems independently, and maintain organized patient, administrative, and operational information. Support patient retention, referrals, outreach, and other practice-growth initiatives is major and key. Build and maintain relationships with community partners, referral sources, local organizations, and prospective patients to support business development. Coordinate and participate in VIM events, wellness initiatives, and community activities, including planning, outreach, logistics, and follow-up. Perform other duties and responsibilities as needed to support the practice and its continued growth. Who We’re Looking For Experienced, professional with either sales experience or experience in closing treatment plans, and able to contribute quickly with minimal oversight. Highly dependable, trustworthy, organized, and comfortable taking initiative. Warm, personable, upbeat, and confident communicating with patients and community partners. Tech-savvy, with strong comfort using spreadsheets and digital systems. Interested in growing with VIM and taking increasing ownership over time. Preferred Experience 5+ years of professional experience in healthcare, medical office administration, patient experience, wellness, hospitality, business development, relationship management, or a related field. Experience independently managing office or patient-facing operations. Experience with business development, community outreach, referral relationships, partnerships, or relationship-based growth.. Experience discussing services, treatment recommendations, or care plans with patients or clients. Strong Microsoft Excel and/or Google Sheets skills. Compensation & Growth $25 per hour Eligible for performance-based incentives and/or bonuses tied to individual, practice, growth, or other defined goals Incentive and bonus opportunities will evolve as the role and practice grow Potential Career Path Patient Experience & Growth Coordinator → Patient Experience & Growth Manager → Practice Operations Manger Employment may be contingent upon applicable pre-employment screening and background requirements, consistent with applicable law.

Job Description Assists physicians and nursing staff in the care of patients. Performs various patient care activities, including assisting with patient flow, taking vitals, giving injections, and other needs as required. Maintains nurses' stations, exam and procedure rooms. Performs various front desk and clerical duties in a medical office including such functions as complete demographic and insurance registration, charge entry, scheduling patients and/or verifying insurance information. Must be fully certified in patient registration. Where the electronic system is in use, this position will utilize the system as documented in the department and/or FPI standard operating procedure and process; and other duties assigned. EDUCATION and/or EXPERIENCE • High school diploma or general education degree (GED) preferred, • Graduation from an accredited training program (school) or 3-5 years of supervised work experience in a medical setting. Exemptions will be vetted by Human Resources Director and Department Director., • Medical Assistant certification (such as NAHP, NCCT, AAMA, NHA, AMT, etc.) is required, • Demonstrated skill in venipuncture, • Ability to perform all medical assisting responsibilities under state and faculty guidelines, • CPR certification required, • General understanding and application of basic accounting principles, • PC proficiency, • Strong customer service skills, • Accurate data entry skills, • Current knowledge of payer requirements for referrals and pre-authorization, • Knowledge of GE, EPIC or similar computerized billing system, • Medical terminology preferred Total Rewards The referenced base salary range represents the low and high end of University of Maryland’s Faculty Physician’s Inc. salary range for this position. Some candidates will not be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/training and other qualifications. University of Maryland Faculty Physician’s Inc. offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://www.umfpi.org/jobs/summary-employee-benefits.

Job Description Assists physicians and nursing staff in the care of patients. Performs various patient care activities, including assisting with patient flow, taking vitals, giving injections, and other needs as required. Maintains nurses' stations, exam and procedure rooms. Performs various front desk and clerical duties in a medical office including such functions as complete demographic and insurance registration, charge entry, scheduling patients and/or verifying insurance information. Must be fully certified in patient registration. Where the electronic system is in use, this position will utilize the system as documented in the department and/or FPI standard operating procedure and process; and other duties assigned. EDUCATION and/or EXPERIENCE • High school diploma or general education degree (GED) preferred., • Completion of an accredited Medical Assistant Program from an accredited institution. Special circumstances to consider an exception may include: 2 years of supervised work experience in a medical assisting field. Exemptions will be vetted by Human Resources Director and Department Director., • Medical Assistant certification (such as NAHP, NCCT, AAMA, NHA, AMT, etc.) is required., • Demonstrated skill in venipuncture., • Graduation from an accredited training program (school) or 3-5 years of supervised work experience in a medical setting., • Ability to perform all medical assisting responsibilities under state and faculty guidelines., • CPR certification required., • General understanding and application of basic accounting principles., • PC proficiency., • Strong customer service skills., • Accurate data entry skills., • Current knowledge of payer requirements for referrals and pre-authorization., • Knowledge of GE, EPIC or similar computerized billing system., • Medical terminology preferred. Total Rewards The referenced base salary range represents the low and high end of University of Maryland’s Faculty Physician’s Inc. salary range for this position. Some candidates will not be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/training and other qualifications. University of Maryland Faculty Physician’s Inc. offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://www.umfpi.org/jobs/summary-employee-benefits.

Job Description Assists physicians and nursing staff in the care of patients. Performs various patient care activities, including assisting with patient flow, taking vitals, giving injections, and other needs as required. Maintains nurses' stations, exam and procedure rooms. Performs various front desk and clerical duties in a medical office including such functions as complete demographic and insurance registration, charge entry, scheduling patients and/or verifying insurance information. Must be fully certified in patient registration. Where the electronic system is in use, this position will utilize the system as documented in the department and/or FPI standard operating procedure and process; and other duties assigned. EDUCATION and/or EXPERIENCE • High school diploma or general education degree (GED) preferred., • Completion of an accredited Medical Assistant Program from an accredited institution. Special circumstances to consider an exception may include: 2 years of supervised work experience in a medical assisting field. Exemptions will be vetted by Human Resources Director and Department Director., • Medical Assistant certification (such as NAHP, NCCT, AAMA, NHA, AMT, etc.) is required., • Demonstrated skill in venipuncture., • Graduation from an accredited training program (school) or 3-5 years of supervised work experience in a medical setting., • Ability to perform all medical assisting responsibilities under state and faculty guidelines., • CPR certification required., • General understanding and application of basic accounting principles., • PC proficiency., • Strong customer service skills., • Accurate data entry skills., • Current knowledge of payer requirements for referrals and pre-authorization., • Knowledge of GE, EPIC or similar computerized billing system., • Medical terminology preferred. Total Rewards The referenced base salary range represents the low and high end of University of Maryland’s Faculty Physician’s Inc. salary range for this position. Some candidates will not be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/training and other qualifications. University of Maryland Faculty Physician’s Inc. offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://www.umfpi.org/jobs/summary-employee-benefits.

Job Description Advanced Behavioral Health, Inc. is looking for a Bilingual Practice Coordinator, who is responsible for all administrative (non-clinical) aspects of the patient encounter from greeting to accurate data entry for each patient. ABH is a family centered mental health program that offers a wraparound approach to treatment. We specialize in Psychiatry, Off-Site Counseling Services, On-Site therapy, and Therapeutic Mentoring. If you share our mission and vision, we invite you to join a team that wants to make a difference within the community. Location: Baltimore, MD Compensation: $20.50 - $25.00/hour Hours: 8 hour work days, 40 hours/week. Office is open from 8:30 am to 7:00 pm, some schedules may vary. Essential Functions: • Comply with CARF/COMAR/HIPPA/State compliance regulations., • Greet and check in patients for appointments., • Maintain a clean professional front desk environment., • Conduct ABH patient reminder calls 48 hours prior to appointments scheduled with all doctors and Nurse Practitioners., • Verify current and valid authorization information in the EMR for each ABH patient scheduled with the doctors and Nurse Practitioners 48 hours prior to scheduled appointments. Obtain and verify insurance eligibility for all applicable patients along with co-pay collection., • Schedule future appointments accurately via the Electronic Medical Records (EMR) system., • Contact patients who have missed appointments; monitor and track no-shows and enter data into system., • Create medical record for new patients in EMR, upload and recording of authorization information., • Manage and process medication refill requests for patients enrolled by following company protocols; complete medication prior authorizations as required by Maryland Medicaid through necessary paperwork and/or by calling the insurance company, • Conduct daily authorization updates in the EMR., • Notify Site Directors and Therapists of patient authorization status., • Prepare an off work/off school note for attending scheduled appointment as requested by patients., • Take and record vital signs., • Assist Medical Director with administrative duties., • Coordinate with the Site Director and Therapists to ensure cases are assigned and discharged regularly., • Act as the primary point-of-contact for referring vendors. Communicate the status of their referrals throughout the referral process., • Ongoing compliance check of Intake and consent forms in EMR, • Scan and upload referral documents to clients EMR charts upon completion of referral., • Maintain referral log/referral tracking system and distributes to appropriate provider and/or department., • Provide interpretation services for prescribers, as needed., • Complete and report end of month tally of patient referrals to supervisor(s) and Site Director., • Maintain confidentiality in all aspects of client, staff and agency information., • Respond to communication (phone, email, text) from clients and families, referral sources, and ABH staff within 24 hours or the next business day., • Sort and distribute clinic mail and correspondence., • Assists with workload at other office locations as needed. Non-essential Functions: • Assist prescribers as needed., • Provide back-up support to the Facilities Manager for ordering office supplies., • Other duties as assigned. Requirements and Qualifications: • Associates degree, equivalent work experience, or certification in health-related field., • Minimum of five (5) years of experience directly related to the duties and responsibilities specified., • Ability to take vitals required., • Bilingual (English/Spanish) required., • Excellent customer service, verbal and written communication skills., • Experience with multi-line telephone systems., • Able to work well as part of a team., • Basic knowledge of healthcare insurance claims, referral processing, patient responsibility, how deductibles and co-pays factor in, etc., • Basic computer literacy and ability to operate standard office equipment, including but not limited to, computers, telephone systems, calculators, copiers and facsimile machines., • Experience working in a healthcare setting in a customer service role preferred., • Experience working with an electronic medical records/scheduling system, preferred., • Ability to work in an organized manner and multi-task in a fast-paced environment. Full-Time Employee Benefits: • Medical, Dental, Vision, • 401(k) Retirement Plan with Employer Match, • Dependent Care Flexible Spending Accounts (FSAs), • Voluntary Term Life Insurance, • Employer Paid Basic Life Insurance, Short-Term Disability, Long-Term Disability, • Voluntary Insurance Policies: Accident, Cancer, Critical Illness, Hospital Confinement, • Employee Assistance Program (EAP), • Paid Holidays, PTO Accruals, Floating Holiday, Paid Birthday, Wellness Day, • Paid Lunch Break ABH is committed to diversity and to equal opportunity employment. ABH does not discriminate on the basis of race, creed, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity and expression, age, height, weight, physical or mental ability (including HIV status), veteran status, military obligations, or marital status. This policy applies to hiring, internal promotions, training, opportunities for advancement, and terminations and applies to all ABH employees, interns, clients, and contractors. Join our team and make a difference! Powered by JazzHR cO5Hr8bDtG

Job Description Chesapeake Specialty Care, a member of University of Maryland Specialty Care Network Join a Team Where Your Work Matters Are you an experienced medical front desk professional who thrives in a busy environment, enjoys working with people, and takes pride in creating a positive patient experience? Chesapeake Specialty Care is growing, and we're looking for a friendly, dependable, and motivated Medical Receptionist / Front Desk Representative to join our team. In this role, you'll be an important part of the patient experience—from the moment a patient walks through our doors to the time they check out. If you enjoy variety, teamwork, and staying busy, we'd love to hear from you! This is a fully in-person position, regularly working across all of our offices is required. Our offices are located in Owings Mills, Rosedale, Columbia, and Westminster Your Schedule Monday–Friday — no weekends! 8-hour shifts scheduled between 7:00 AM and 6:00 PM 30-minute unpaid lunch What You'll Do • Welcome patients and provide a friendly, professional check-in and check-out experience, • Schedule appointments across our practice locations, • Collect copays and outstanding patient balances, • Assist patients with general insurance and billing questions, • Review paperwork, referrals, and medical records for accuracy and completeness, • Prepare patient charts and help keep front desk areas organized, • Rotate between office locations based on practice needs, • Work alongside a supportive team to keep daily operations running smoothlyWhat Will Help You Succeed, • At least 1 year of medical front desk or medical office experience is required, • Strong communication and customer service skills, • A positive, dependable, and team-focused attitude, • Excellent organization and attention to detail, • Ability to stay calm and productive in a fast-paced medical office, • Comfort with typing, scanning, filing, and general office tasks, • A professional and compassionate approach to patient care, • Ability and willingness to regularly travel between all four office locationsEducation High school diploma or equivalent required. Medical office training or education is a plus. Physical Requirements This position requires prolonged sitting and computer use, as well as the ability to lift up to 25 pounds. Benefits We value our team and offer a comprehensive benefits package, including: • Medical, dental, and vision insurance, • Short-term disability and life insurance, • Paid time off, • 401(k) retirement planReady to Join Our Team? If you're an experienced medical front desk professional looking for a busy, rewarding role with a growing specialty practice, we encourage you to apply! We look forward to learning more about you. Total Rewards The referenced base salary range represents the low and high end of Specialty Care Networks’ salary range for this position. Some candidates will not be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate’s geographical location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/ training and other qualifications. Specialty Care Network offers a total rewards package that supports our employee’s life, career and retirement.

Job Description Front Desk/Security - Part Time You will be the initial point of contact, focusing on general front desk duties within a property management setting, such as handling phones, emails, scheduling appointments, assisting with administrative tasks, provide support to the property management team, handling resident applications, managing maintenance tickets, maintaining security and assist with various community projects Essential Duties and Responsibilities: • Answer the phone and accurately transfer calls or take detailed messages, • Perform all levels of customer service with owners, guests and vendors including prospective resident needs, basic resident questions/concerns, parking information and community policies, • Ensuring the lobby area, front entrance, entryway and other common areas are clean and organized at all times, • Ability to address upset or distraught customers and determine their specific needs in order to communicate an effective solution or seek the appropriate team member for assistance, • Administrative office functions as determined by the company, including, but not limited to, identifying office supply needs and purchasing, office cleanliness, making copies, etc, • Ensure proper distribution of resident notices, • Accept and enter maintenance service requests from residents and employees, provide status updates and follow up with appropriate team members for assistance, • Other duties as assigned Job Requirements: • Candidates must be detail and customer service oriented, • Must have Energy, great customer service skills, and professionalism, • Must be able to multitask and use a multi-line telephone system, • Excellent interpersonal skills in person and by phone and email, with high professionalism, • Successful candidates will exhibit a demonstrable passion for high quality results and a can-do attitude, • Computer skills (microsoft), Excellent planning & Organizatioonal skills, • Great communication-verbal and written skills. (Bilingual in spanish a plus), • Must be able to multitask and use a multiline telephone system, • Excellent interpersonal skills in person and by phone and email, with high professionalism, • Successful candidates will exhibit a demonstrable passion for high quality results and a can-do attitude, • Must be able to work a flexible schedule, including weekends Pratum Company prides itself on offering a competitive salary and extensive, market-competitive health and welfare BENEFITS including: • Medical, Dental & Vision, • Prescription Drug Program, • Paid Vacation & Holiday, • Paid Personal/ Sick Leave, • Company Paid Life Insurance, • Company Paid AD& D Insurance, • Company Paid Short- Term, • Company Paid Long-term Disability, • Supplemental Life Insurance, • Dependent Supplemental Life Insurance, • Educational Assistance, • Financial Planning, • Retirement Savings Plan with company matching, • Company outings and events This role is non-exempt and has an anticipated annual pay rate of $15 an hour for a new employee depending on a number of relevant factors including individuals’ experience, qualifications, knowledge, skills, abilities, client/property or company budgetary limitations/guidelines, and other job-related company and market considerations. This position may be eligible to receive discretionary and/or performance-based bonuses on a spot or annual basis, which are variable depending on individual merit/performance, budgetary limitations, company performance, and other job-related factors. This non-exempt role will be eligible for overtime for all hours worked in excess of 40 per week. Full-time positions (30+ hours/week) are eligible for 2 weeks paid vacation, 3 weeks sick and related leave, 11 paid holidays, and health & welfare benefits as outlined on the Company’s website. To learn more about our company and our benefits, go to: https://pratumco.com/careers/ Pratum Companies is committed to a diverse workforce and is an Equal Opportunity Employer. Pratum Company is a growing company that is looking for talented professionals who want to be part of a strong team focused on providing superior management services to our residents and owners. If you share our desire to be the best for our residents and communities, then you belong with Us. Pratum Companies is committed to a diverse workforce and is an Equal Opportunity Employer. #ZR Powered by JazzHR 1CckNyWAGp

Job Description Overview: The Medical Secretary will provide behind-the-scenes administrative and scheduling support within a high-volume medical office. This position will support approximately 34 physicians, coordinating patient schedules, insurance requirements, medical records, and pre-operative documentation. While this is not primarily a patient-facing position, it requires frequent communication with patients, physician offices, hospitals, clinics, and insurance companies. Responsibilities • Manage and coordinate patient schedules for 34 physicians using Epic., • Schedule appointments, procedures, surgeries, follow-ups, and check-ups while managing high patient volumes., • Answer incoming phone calls and assist with scheduling, insurance, and appointment-related questions., • Obtain insurance pre-authorizations before surgeries, procedures, appointments, and other services., • Verify patient insurance eligibility and coverage on a daily basis., • Communicate with insurance companies to resolve authorization, eligibility, and coverage issues., • Contact physician offices, hospitals, and clinics to obtain pre-operative results, medical records, imaging/scans, and other required documentation., • Maintain accurate patient information and medical records within the EMR/EHR system., • Coordinate with physicians and clinical staff to ensure necessary documentation is received before scheduled services., • Maintain patient confidentiality and properly handle sensitive medical information. Qualifications • High school diploma or equivalent required., • 2+ years of experience in medical scheduling, medical secretary, patient access, medical front desk, or medical back-office support., • Experience working in a hospital or high-volume medical clinic strongly preferred., • Previous Epic experience highly preferred., • Strong knowledge of health insurance verification and pre-authorization processes., • Familiarity with medical terminology, medical records, and EMR/EHR systems., • Strong organizational skills with the ability to manage multiple physician schedules and patient volumes., • Excellent phone, communication, and customer service skills., • Strong attention to detail and ability to follow up with physician offices, hospitals, clinics, and insurance carriers. Job Type & Location This is a Contract to Hire position based out of Baltimore, MD. Pay and Benefits The pay range for this position is $20.00 - $24.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & Location This is a Contract to Hire position based out of Baltimore, MD. Application Deadline This position is anticipated to close on Nov 10, 2026. Workplace Type This is a fully onsite position in Baltimore,MD. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Job Description Looking to hire a full time candidate for managing a very busy Medical office front desk Require at least 1-2 year of recent experience in the medical field related to the job. Competitive salary and benefits like PTO, Health dental and Vision. Excellent customer service skills and use of computers is required. Ideal candidate should have experience of managing a medical front desk, have excellent customer service skills, multi-tasker and fluent with use of computers.

Job Description In need of a Medical Office Front desk new patient scheduler Bay West Endocrinology associates. Hours of Work: M-F 8:30 AM - 5:00 PM Job Facility: GBMC North Pavilion Employment Type: Full Time Shift: DAY General Summary What You Will Do: Large medical practice has an immediate need for an organized, reliable Medical Office New Patient Scheduler. The successful candidate will be responsible for fulfilling multiple administrative duties in both the front and back of the office, including but not limited to creating and scheduling new patient and follow-up appointments, patient communication and data entry, assisting providers with obtaining medical records, and authorizations. We are looking for a team player who thrives in a very fast-paced environment and enjoys working directly with people. If you have experience in the medical field, this is preferred. We offer excellent benefits. Duties And Responsibilities The following statements are intended to describe the general nature and level of work being performed by the people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified. · Answer multi-line phone system, schedule patient appointments/procedures, and direct phone calls to the appropriate team member. · Greet patients when they arrive at the office and provide them with any necessary paperwork or other information. · Collect co-pays and other fees required prior to the office visit or treatment. · Complete prescription refills and prior authorizations · Assist patients with scheduling, confirming, and re-scheduling appointments and other scheduling issues · Communicate test results to patients when directed by physicians or nursing professionals · Scan and index documents into EMR system What You Need To Be Successful Education and General Qualifications: Preferred · Experience with electronic medical records (EMR). (Athena) · Ability to work independently and collaboratively within a close team environment. · Able to multi-task and meet tight deadlines in a fast-paced work place. · Excellent problem-solving skills. · Ability to prioritize and work independently is required. Minimum · Attainment of a high school diploma or a High School Equivalency Certificate (GED). · Type a minimum of 40 WPM · Working knowledge of computer applications and software: MS Office Suite, Athena, and other systems as necessary

Job Description knowledge of electronic health records and integration systems check eligibility of insurance, change of PCP if needed, collect copays and balances confirm and schedule patient appointments check in / check out of patients collecting and scanning of all needed documents into patient health records taking detailed messages enter immunizations into charts basic knowledge of immunization schedule prepare referrals, lab slips, and other patient forms request patient records from other medical facilities assist medical insurances and medical organizations with patient coordination maintain update EHR data, demographics, ID and insurance cards, office policies, and other forms assist with inventory and ordering of office supplies participate in yearly certification for Vaccine for children understanding of PCI for use of credit card machines \nCompany Description Private Practice Pediatric Office Private Practice Pediatric Office

Job DescriptionBenefits: • Dental insurance, • Health insurance, • Training & development, • Vision insurance Position Title | Administrative Front Desk Associate Location | Baltimore, Maryland Department | Front Office / Patient Services Reports To | Program Director / Office Manager FLSA Classification | Non-Exempt (hourly) Employment Status | Full-Time, 40 hours per week Wage Range | $15.00/hr during 90-day introductory period; $16.00 - $18.00/hr post-introductory period Schedule | Monday - Friday, 8:00 AM - 5:00 PM (one-hour unpaid lunch); occasional Saturday rotation as needed Introductory Period | 90 days from start date; conversion to permanent status is discretionary and not guaranteed Position Summary The Administrative Front Desk Associate is the first point of contact for K&I Healthcare Services patients, families, referral sources, and visitors at the Baltimore location. This position is responsible for patient registration, appointment scheduling, insurance verification, copay collection, telephone management, and supporting the clinical team in delivering compassionate, organized, HIPAA-compliant care. This is a HIPAA-sensitive role with direct patient interaction and limited access to scheduling and demographic information in the K&I electronic health record system. The Associate operates under strict minimum-necessary access principles and does NOT access clinical documentation. Essential Functions Patient Registration & Scheduling • Greet patients, families, and visitors warmly and professionally upon arrival., • Complete patient registration in the K&I electronic health record (ICANotes), including demographics, insurance information, emergency contacts, and required consents., • Schedule, reschedule, and confirm patient appointments per provider templates and K&I scheduling protocols., • Verify and update patient demographics and insurance information at every visit., • Coordinate with clinical staff to manage same-day add-ons, urgent slots, and scheduling changes., • Send and document appointment reminders via approved K&I channels (phone, secure text, EHR portal)., • Manage the patient waiting room, ensuring HIPAA-compliant sign-in, a comfortable wait experience, and timely communication of delays.Insurance Verification & Financial, • Verify insurance eligibility and benefits prior to or at the time of patient visits using payer portals (Carelon, Maryland Medicaid MCOs, commercial payers)., • Obtain prior authorizations as needed in coordination with the billing team., • Collect copays, coinsurance, and self-pay amounts at the time of service; provide receipts., • Reconcile daily cash drawer and document deposits per K&I cash handling SOP., • Explain insurance benefits and self-pay options to patients at a basic level; escalate complex questions to the billing team., • Maintain accurate financial documentation in the EHR and K&I billing systems.Telephone & Communication Management, • Answer incoming phone calls professionally and route to appropriate staff or take detailed messages., • Manage the K&I Baltimore main phone line, including voicemail review and timely callback documentation., • Conduct outbound calls for appointment reminders, no-show follow-up, and routine patient communications., • Coordinate with referral sources (primary care providers, hospitals, community organizations) on intake referrals., • Handle phone-based crisis triage per K&I protocol: identify, escalate to clinical staff immediately, and stay with the caller until handoff is complete.HIPAA & Privacy Stewardship, • Maintain strict HIPAA compliance in all patient interactions, including waiting room protocols, phone conversations, and chart access., • Apply minimum-necessary standards to all PHI access; access patient information only as required for assigned duties., • Identify and immediately report any privacy concerns or incidents to the K&I Compliance Officer., • Ensure all paper documents containing PHI are properly secured during the workday and shredded per K&I retention SOP.Office Administration, • Maintain an organized front office workspace and patient waiting area., • Sort, distribute, and process incoming mail, faxes, and packages., • Maintain inventory of front office supplies and coordinate orders as needed., • Support clinical staff with administrative tasks (preparing patient folders, printing intake packets, scanning documents into EHR)., • Open and close the office per K&I daily opening/closing SOP., • Coordinate with cleaning and maintenance vendors per established schedule.Patient Experience, • Treat every patient and family member with dignity, respect, and trauma-informed care principles., • De-escalate upset or anxious patients with empathy and professionalism., • Provide clear, accurate information about appointment logistics, K&I policies, and patient rights., • Recognize and respond appropriately to signs of patient distress; escalate to clinical staff as needed., • Champion patient confidentiality and dignity in every interaction.Required Qualifications, • High school diploma or equivalent (GED) required; associate's degree or completion of a medical office assistant program preferred., • Minimum 1 year of front desk, receptionist, or customer service experience required; healthcare setting strongly preferred., • Proficiency in Microsoft Office Suite (Outlook, Word, Excel) and ability to learn electronic health record systems., • Excellent verbal and written communication skills in English., • Strong customer service orientation and ability to remain professional in high-stress situations., • Basic math skills for cash handling and copay calculations., • Ability to pass pre-employment background check (including OIG LEIE + SAM.gov exclusion checks), drug screening, and reference verification., • Authorization to work in the United States (Form I-9 verification + E-Verify)., • CPR/First Aid certification (or willingness to obtain within 30 days of hire; K&I covers cost).Preferred Qualifications, • Prior experience in a behavioral health, mental health, or substance use treatment setting., • Familiarity with ICANotes or similar EHR systems., • Familiarity with Maryland Medicaid MCO portals and commercial insurance verification., • Bilingual (English/Spanish) strongly preferred and may qualify for differential compensation., • Knowledge of medical terminology and behavioral health basics., • Experience working with diverse populations, including individuals experiencing mental health and substance use challenges.Benefits, • Health insurance (medical, dental, vision) with CareFirst BlueCross BlueShield., • Paid time off., • 401(k) with 3% matching after one year of employment.

Job DescriptionDescription: The Recruiter will assist walk-in applicants with completion of job applications and related documents and conduct group orientations prior to placement by recruiting staff. Manage daily customer communications including incoming customer requests, employee call-offs, confirmation of arrivals and other dispatch tasks. Process weekly payroll Responsibilities • Provides customer service and support to all applicants at the kiosks and front desk., • Responsible for 100% accuracy of all applications, I-9 forms, medical questionnaires and W-4 and other forms associated with the application & hiring process., • Provides accurate and timely weekly payroll input., • Conducts pre-employment screening and reference checks as needed., • Screens new candidates, evaluates job skills to ensure the highest fill rates possible and excellent customer satisfaction. Screens for skilled candidates to assist the Skilled Recruiters., • Facilitates employee orientation training and client-specific testing., • Effectively communicates the skills required and expectations of jobs to which employees are dispatched., • Maintains effective business relationships and communications with all Proman Staffing clients., • Effectively manages and immediately resolves any problems with client orders, including escalation to branch management or other Proman personnel based on the Service Escalation Chart., • Ensures accuracy & completeness of assignment information in Avionte at all times., • Manages and continually assesses employee information available in the system to keep it current and accurate at all times., • Visits client sites to gain knowledge of specific operations and job assignments to provide accurate expectations to employees about jobs and to enhance recruitment and placement., • Counsels, coaches, and takes disciplinary action with service employees when necessary., • Participates effectively in and encourages a “team” working environment., • Works with peers and managers to effectively provide staffing coverage and minimize overtime hours within the branch office., • Assists in the development of changes in procedures, policies and forms that positively impact the business and reinforce a commitment to continuous improvement., • Completes certification within one year of hire., • Cross-trains with other functional areas of the business to provide backup as needed., • Other tasks as assigned. This is not an all-inclusive list of duties and may include other duties and responsibilities as assigned by supervisor. Requirements: Job Requirements • Strong PC skills, including Microsoft Word, Excel & Outlook., • Excellent communication and organization skills., • Ability to multitask and work effectively in a busy environment., • Strong team player with a high level of respect & appreciation for diversity., • Strong knowledge of Avionte ATS., • Flexibility to adapt to a frequently-changing business environment., • Dependability and reliability., • Ability to analyze information quickly to make decisions and solve problems., • Bilingual (Spanish and English) skills may be required., • This is primarily a sedentary role in an office environment. Will work at both a traditional office desk as well as at the applicant’s window., • Must be able to work in customer locations as a back up to On-Site Supervisors as needed and so must be able to walk within the customer facility (sometimes long distances)., • May involve some lifting of files and boxes. May involve bending or standing to file documents., • Must be able to travel to other branch offices to assist as needed. Qualifications • Must be high school graduate., • AA degree preferred. May substitute work experience in retail, customer service or human resources position., • Must have experience in a customer service environment., • Familiarity with or experience in an industrial, manufacturing or logistics environment is a plus., • Previous experience in a fast-paced environment.

Job Description About Us We are a fast-growing, patient-centered pediatric dental practice committed to providing exceptional care in a fun, welcoming environment for children and their families. We are seeking a friendly, organized, and dependable Bilingual Dental Receptionist to join our team. As the first point of contact for our patients, you will play an important role in creating a positive experience while ensuring the front office operates efficiently. If you enjoy working with children, thrive in a fast-paced environment, and are passionate about providing outstanding customer service, we'd love to hear from you! Schedule • Tuesday – Thursday: 7:50 AM – 5:15 PM, • Friday: 7:50 AM – 4:00 PM, • After 4 months: Optional administrative day on Monday: 7:50 AM – 2:00 PM, • One Saturday per quarter, as needed (primarily to make up for weather-related closures) Responsibilities • Welcome patients and families with a warm, friendly, and professional attitude., • Answer incoming phone calls and assist patients with questions., • Schedule, confirm, reschedule, and manage patient appointments to help maintain a productive schedule., • Assist patients with registration forms and ensure all patient information is complete and accurate., • Prepare patient charts and daily schedules for the clinical team., • Update and maintain accurate electronic patient records., • Verify Medicaid and PPO insurance eligibility., • Complete PPO insurance benefit breakdowns and communicate estimated patient financial responsibility., • Contact patients when insurance information cannot be verified or additional information is needed., • Schedule follow-up appointments and provide appointment reminders., • Collect co-pays, payments, and balances while following office financial policies., • Coordinate referrals to dental specialists when necessary., • Perform general front office duties, including answering phones, filing, scanning, photocopying, and faxing., • Maintain a clean, organized reception and waiting area., • Support a positive, welcoming atmosphere for every patient and family. Qualifications Required • Fluent in English and Spanish, • High school diploma or GED, • Knowledge of basic dental terminology, • Strong customer service and communication skills, • Excellent telephone etiquette and computer skills, • Strong organizational skills with the ability to multitask, • Reliable, flexible, and detail-oriented, • Ability to work efficiently in a fast-paced environment Preferred • One year of dental office or dental front desk experience, • Experience with Open Dental practice management software, • Knowledge of dental insurance verification, Medicaid eligibility, and PPO benefit breakdowns, • Certification in office administration, medical administration, or a related field Benefits • Paid Time Off (PTO), • Supportive, team-oriented work environment, • Opportunity for professional growth within a growing pediatric dental practice Join Our Team We're looking for someone who is dependable, compassionate, and enjoys helping children and families feel comfortable from the moment they walk through our doors. If you're bilingual in English and Spanish, have a positive attitude, and are eager to grow with a supportive pediatric dental team, we encourage you to apply! \nCompany Description At Oasis Kids Dental, we're more than a dental office - we're a team dedicated to creating positive experiences for children and their families while fostering a workplace where our team can thrive. Our culture is built on compassion, kindness, integrity, teamwork, growth, and excellence. We support one another, celebrate successes, and believe that a positive, fun environment leads to exceptional patient care. When you join our team, you'll enjoy: 4-day work week for better work-life balance Competitive paid time off (PTO) Paid holidays 401(k) retirement plan A supportive, collaborative team that values your contributions Opportunities for professional growth and continued learning A fun, family-friendly workplace where positivity is part of every day The opportunity to make a meaningful difference in the lives of children and their families If you're passionate about providing exceptional care, enjoy working with children, and want to be part of a team that values respect, compassion, and excellence, we'd love to meet you! At Oasis Kids Dental, we're more than a dental office - we're a team dedicated to creating positive experiences for children and their families while fostering a workplace where our team can thrive. Our culture is built on compassion, kindness, integrity, teamwork, growth, and excellence. We support one another, celebrate successes, and believe that a positive, fun environment leads to exceptional patient care.\r\n\r\nWhen you join our team, you'll enjoy:\r\n4-day work week for better work-life balance\r\nCompetitive paid time off (PTO)\r\nPaid holidays\r\n401(k) retirement plan\r\nA supportive, collaborative team that values your contributions\r\nOpportunities for professional growth and continued learning\r\nA fun, family-friendly workplace where positivity is part of every day\r\nThe opportunity to make a meaningful difference in the lives of children and their families\r\n\r\nIf you're passionate about providing exceptional care, enjoy working with children, and want to be part of a team that values respect, compassion, and excellence, we'd love to meet you!