HOUSING ELIGIBILITY OCCUPANCY SPECIALIST
13 days ago
Severn
Job Description General Job Summary: Under supervision of the Asset Manager, the Housing Eligibility and Occupancy Specialist is responsible for processing applications from the location-based waitlist. While also performing a variety of duties, in aiding low to moderate-income families by assisting them in maintaining compliance with HUD regulations and guidelines for the Project Based and Housing Choice Voucher Program. Essential Job Functions: • Maintains a pool of completed files for the property, • Conducts intake briefings., • Generate letters and notices to residents, • Processes Weekly Reports., • Processes work related activities into the computer., • Maintains the location-based waitlist., • Keeps waiting list applicants appraised of their status., • Processes transfer requests., • Maintains files and filing systems electronically., • Completes move-ins, transfers, annual re-certifications, interims, and lease-up packages, • Answers the telephone and greets visitors providing information, assistance, and directions; takes and delivers messages., • Notifies the Property Management team and tenants of responsibility to conform to Housing Quality Standards., • Notifies the Property Management team and tenants of any failure to complete required certifications and program terminations, • Plans and schedules time/date of re-certifications., • Performs a variety of clerical functions including typing, filing, copying, etc., • Assists other agency departments as needed., • Performs other related essential duties as required., • Schedules and maintains records of required HQS inspection, • Maintain Records of contacts made for applicants on the waitlist. Knowledge and Skills required: • High school diploma or GED; supplemented by one to two years relevant work experience; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job., • Ability to operate a variety of automated office machines including typewriter, calculator, copier, computer, telephone system, fax machine, binding machine, etc.; ability to operate a camera and video equipment., • Ability to utilize departmental software including CCS software, Yardi, Excel, Word, Print Shop, PowerPoint, Windows, and others., • Ability to add, subtract, multiply, divide, calculate decimals and percentages, interpret graphs, and measure data., • Ability to comprehend and correctly use a variety of informational documents including injury reports, Board reports, job applications, property receipts, leave requests, various personnel forms, miscellaneous Authority correspondence, and other reports and records., • Ability to comprehend a variety of reference books and manuals including HUD handbooks/notices, computer manuals/handbooks, policy and procedure manuals, etc., • Ability to prepare weekly, management reports, waiting list counts, transfer reports, monthly reports, memorandum, correspondence, and other job related documents using prescribed format and conforming to all rules of punctuation, grammar, diction and style., • Ability to accurately record and deliver information, meet deadlines, and maintain confidentiality of restricted information., • Ability to use independent judgment, common sense, and principles of influence and rational systems in the performance of tasks., • Ability to work under stressful conditions, to respond immediately to crisis situations, and to balance priorities within and between offices/departments., • Ability to maintain personal composure and tactfully handle difficult situations and interpret questions correctly; ability to behave in a friendly, understanding, helpful, and professional manner with clients/customers, coworkers, supervisors, and the general public., • Ability to advise and interpret the application of policies, procedures and standards to specific situations; ability to explain, demonstrate and clarify to others within well-established policies, procedures and standards., • Ability to communicate effectively with clients, Authority staff, federal, state, county and private agencies/corporations, and the general public verbally and in writing. Typical Physical/Mental Demands and Working Conditions: While performing the duties of this job, the employee is regularly required to sit, stand, talk and hear. The employee frequently is required to walk, move up and down stairs, use hands and arms to handle, feel and reach, push, pull, bend, twist and lift up to to pounds. Read information, often in small print. Enter and locate information on a computer system or communication device. Write documents, reports etc. using a writing instrument (i.e. pencil, pen) or computer. Operate a variety of automated office machines including typewriter, calculator, copier, computer, telephone system, fax machine, etc. Utilize departmental software including ECS and HUD software and others.