Global Key Account Manager
21 days ago
Mount Prospect
Shaping the Future of Logistics- Your Career Starts at Röhlig Whether it’s sea freight, air freight, or contract logistics, at Röhlig Logistics you’ll help create tailor-made solutions that move the world forward. As a global, family-owned company founded in Bremen, Germany in 1852, we’ve built our reputation on reliability and trusted partnerships. Röhlig USA delivers a customized supply chain solutions through a network of over 2,700 employees worldwide. As a privately owned company, we focus on long-term partnerships and high-quality service. Our U.S. team is growing rapidly, driven by innovation, reliability, and customer success. We are seeking a dynamic Global Key Account Manager to generate new business while strengthening and expanding existing customer relationships within our growing team. What you will do: Sales Management • 80% Travel Required, • Develop sales strategy for Röhlig’s product portfolio in order to secure, manage and retain new global key account business, • Build and implement annual Strategy-to-action account plan to satisfy customer’s needs and create demand for new offers, • Identify and manage pipeline for potential global Platinum and Gold accounts in the regions to meet the targeted growth; Grows sales activities and achieves quotas by driving the sales process start-to-end, • Maximizes opportunities by participating in the customer planning process, leading virtual account teams in building strategies that deliver balanced growth and customer satisfaction, • Perform own sales activities on Gold & Platinum accounts according to global standards and meet own individual sales budget (Generate leads Perform sales calls / meetings, perform pre-sales activities, Close the sale, Record outcome of sales process), • Utilize sales & CRM tools for all pipeline and potential opportunities, • Ensure that new Key account activities are aligned with global and regional sales strategy, • Ensure compliance with the relevant regulations and standards within the sales department, • Leading the regional tender processes for Global Key Accounts and ensuring a high quality and successful completion and hit ratio in order to win new business opportunities., • Assist and/or manage the successful completion of complex Global RFQ’s, RFI’s and RFP’s from start to finish, • Engage with global pricing teams to develop pricing models on tender projects, coordination of customer pricing templates/sheets., • Pro-active analysis of the regional business development from a sales perspective with a yearly book of business review for ensuring profitable customers., • Ensure alignment of CRM compliance and sales processes with global standards. Customer Relationship • Deliver customer satisfaction through timely resolution of customer quality issues and by delivering an exceptional experience, • Manage Global Key Accounts (Manage customer relationships, manage customer master data and contracts) and assign Existing KAM on each of the accounts, • Involvement with the USA countries for sales budget & forecast, supporting on sales management and guidance to local sales activities., • Develop and manage local marketing initiatives and sales campaigns in line with the regional marketing plan to support brand awareness and local sales., • Capability to provide customized solutions that can fit the high demands of customers dealing with JIT (Just-In-Time) supply chains, • Quarterly customer visits, to include international visits as needed, for intensifying strategic dialogue and commitment. General Management • Oversee all product services provided by agents and vendors within the Global Key Account network., • Serve as the primary point of contact for both new and existing vendors; maintain governance and ensure service quality., • Coordinate with internal and external partners to deliver seamless operational performance., • Negotiate customer rates while ensuring profitable outcomes for the company., • Strengthen relationship stability by expanding product offerings and building multi-level stakeholder relationships between GKAM and Röhlig USA., • Manage all account activities and engage cross-functional teams as needed., • Implement global standards for customer management across Platinum and Gold accounts, including implementation plans, SOPs, KPIs, and QBRs., • Develop and deliver annual budgets for the account portfolio, including strategic analysis, competitive insights, and planning for customer events., • Execute the global sales strategy at the regional level to achieve growth and GP targets., • Collaborate with Account Teams and key bid contributors to build customer- and competitor-informed bid strategies, ensuring participation from all necessary stakeholders., • Oversee bid governance, timelines, and deliverables to maximize quality and success., • Manage virtual bid teams across multiple geographies and functions (sales, marketing, product, finance, commercial, legal)., • Ensure consistency, accuracy, and quality across all proposal content and documentation., • Contribute to written proposals in both content development and presentation., • Facilitate centralized communication, share account knowledge, and support both pre-sale and post-sale activities., • Lead qualification, approval, and internal process-driven steps required for major opportunities., • Provide risk assessments and mitigation strategies for bid submissions., • Support operational teams in implementing procedures for newly awarded or expanded business., • Maintain strong understanding of European logistics networks, with emphasis on Central/Eastern Europe and all transport modes., • Maintain strong working knowledge of U.S.–Mexico and U.S.–Canada bonded transport and cross-border operations., • Ensure implementation of SOPs/COPs related to invoicing, reporting, and business requirements. What you bring: Educational background / Work experience • Bachelor's degree in business administration/economics/marketing, • 10 years’ experience in the freight forwarding industry with at least (minimum), • 3 years freight forwarding apprenticeship (or equivalent), • 2 years freight forwarding abroad / Int’l work experience -Operations -Team management -Project management -Account management. -Vendor management -Supply Chain Management -DG Certifications (IMDG / IATA / U.S. DOT) Technical • Deep, comprehensive understanding of global logistics and air/sea freight forwarding markets., • Strong knowledge of Röhlig’s product portfolio and value proposition., • Comfortable taking calculated risks; accountable and cost-conscious., • Analytical, strategic thinker with a long-term development mindset., • Innovative and solutions-oriented with strong customer problem-solving capability., • Sets clear goals and drives alignment and commitment across teams., • Encourages personal development and challenges individuals to grow., • Recognizes effort, manages conflict effectively, and acts with urgency., • Decisive, empathetic, inspirational, and inclusive communicator., • Builds and leads diverse teams with resilience and determination., • Creative thinker adaptable to different work environments., • Encouraging, motivational, and capable of leading others effectively., • Strong negotiator with proactive problem-solving skills., • Reliable, results-oriented, and committed to positive project outcomes., • Exceptional relationship-building and teamwork skills., • High resilience, strong energy, and ability to meet deadlines under pressure., • Highly adaptable to change., • Skilled communicator with the ability to foster flexible work approaches., • Excellent networker focused on generating business and maintaining customer loyalty., • Responsible, organized, and efficient in project delivery., • Fluent English (written and spoken) required., • Proficient in Microsoft Office (Excel, Word, PowerPoint, etc.)., • Strong knowledge of CRM platforms., • Familiarity with SAP or other ERP systems, especially for reporting and analytics., • Strong working knowledge of CargoWise One. What we offer: At Röhlig, we believe in supporting our employees' well-being, growth, and work-life balance. That’s why we offer a competitive benefits package designed to empower you both personally and professionally: • Comprehensive Medical, Dental, and Vision Insurance – Keeping you and your family healthy is our priority., • 401(k) Plan with Company Match – We’re invested in your future and help you save for retirement., • Generous Paid Time Off (PTO) – Whether you’re planning a vacation, taking care of personal needs, or just need a mental health day, we’ve got you covered., • Supportive Work Environment – From career development opportunities to a collaborative culture, we ensure you feel valued every step of the way. Salary $70,000-$100,000