General Manager - Hospitality, Bar, Restaurant & Nightlife
6 days ago
Charleston
General Manager – Republic Hospitality Position Summary The General Manager (GM) is responsible for leading all aspects of a Republic Hospitality venue (restaurant, bar, lounge, or nightclub), ensuring seamless operations, strong financial results, and exceptional guest experiences that embody our service model: CREATE FUN. The GM is both a culture carrier and business leader balancing daily execution with long-term growth, guest satisfaction with fiscal responsibility, and brand integrity with operational excellence. Core Duties & Responsibilities 1. Operational Excellence • Ensure smooth daily operations across FOH and BOH (where applicable)., • Supervise opening and closing procedures, ensuring brand standards are met., • Lead daily pre-shift meetings, embedding Republic Hospitality’s CREATE FUN service model., • Monitor service flow, cleanliness, and ambiance to align with brand expectations., • Ensure compliance with all health, safety, and regulatory standards (SLED, fire marshal, TIPS, 21+)., • Execute all operational policies, SOPs, and management checklists consistently., • Maintain accurate venue documentation, audits, and communications via Microsoft Teams. 2. Staff Management & Team Leadership • Hire, onboard, train, and retain high-performing team members., • Lead bi-weekly staff trainings on service excellence, upselling, food & beverage knowledge, and FUN culture., • Set clear performance expectations; conduct regular evaluations using Republic Hospitality templates., • Foster a culture of positivity, professionalism, and accountability that reflects company values., • Manage labor budgeting, scheduling, conflict resolution, and HR compliance., • Collaborate cross-functionally with chefs, marketing, sales, and operations—promoting a ONE TEAM, ONE GOAL approach., • Schedule live entertainment strategically to maximize guest engagement and profitability. 3. Guest Experience & Satisfaction • Actively engage with guests to ensure satisfaction and resolve issues on-site., • Monitor and respond to guest feedback across platforms, identifying trends and implementing improvements., • Ensure that every guest leaves with a memorable, curated, one-of-a-kind experience that reinforces Republic Hospitality’s brand promise. 4. Financial & Business Management • Own full P&L responsibility for the venue; drive profitability while maintaining quality., • Control costs across labor, food, beverage, and supplies without compromising guest experience., • Stay within budgeted expense parameters while maximizing revenue opportunities., • Analyze sales, costs, and labor data to make informed business decisions., • Develop and execute strategies to grow revenue streams (F&B sales, entertainment, private events)., • Partner with leadership to forecast, budget, and track progress against KPIs 5. Cleanliness, Maintenance & Safety • Uphold highest standards of cleanliness and sanitation across the venue., • Oversee preventative maintenance, ensuring the property remains in excellent condition., • Pass all internal and external audits related to health, safety, and guest experience. Qualifications • Minimum 5+ years of progressive management experience in hospitality, nightlife, or restaurants., • Proven track record of delivering strong P&L results while maintaining high guest satisfaction., • Strong leadership skills with ability to motivate, coach, and develop diverse teams., • Excellent communication and conflict resolution skills., • Hands-on operator who thrives in a fast-paced, guest-centric environment., • Proficient with POS systems, scheduling platforms, and Microsoft Teams., • TIPS, ServSafe, or equivalent certifications preferred. What Success Looks Like • Venue meets or exceeds revenue, labor, and cost control targets., • Guest satisfaction scores and online reviews consistently trend upward., • Team engagement is high, with low turnover and strong internal promotion., • Venue is audit-ready at all times: clean, compliant, and brand-aligned., • The GM is seen as a culture leader, living Republic Hospitality’s mission to craft entertaining vibes and curate memorable, one-of-a-kind guest experiences