Sales Manager
7 months ago
Whittier
Job Description Our associates celebrate lives. We celebrate our associates. Increase both property and insured funeral net sales achieving weekly, monthly, and annual sales team goals. Guide, train, and provide constructive feedback to motivate Sales Counselors to achieve weekly and monthly sales goals. Communicate expectations, processes, and service level agreements. Respond to escalated customer service issues. • Supervise and motivate Sales Counselors to meet or exceed weekly and monthly sales goals. Increase sales year over year, achieving or exceed sales goals. Reduce insured funeral and property sales cancellation rates across the team ensuring annual metrics are achieved., • Urgently respond to escalated customer issues. Apply listening and influencing skills, ask diplomatic probing questions to understand the root customer issue. Discuss with internal resources to understand the issue, discuss options, and obtain approvals. Implement actions to resolve complaint and update the customer to ensure expectations and service levels are met., • Continually shadow Sales Counselors and observe their prospecting, presentation, influencing, and closing skills and techniques. Discuss observations and actively listen to Sales Counselors for development needs. Provide guidance, partnering, or re-training as applicable., • Run reports from Salesforce and CRM to monitor, trend, and forecast sales activity. Monitor each Sales Counselors productivity addressing underutilization of Salesforce List Views including, unworked, appointments not held, and lead to sale ratio., • Establish and communicate expectations, deliverables, and service level agreements., • Successfully onboard new team members and schedule applicable sales training., • Develop a strong, trusting, and reliable team. Provide oversight, guidance, and coaching including regular informal and formal feedback, identifying developmental needs, and tracking progress. Understand team members career aspirations and provide assignments to develop skills and/or close gaps. Apply a proactive and collaborative management style in order to increase employee engagement and minimize turnover., • Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff., • Timely address staff found to be in violation of the company policies, regulatory compliance, associate handbook, or time keeping. Draft Performance Improvement Plans (PIP) and disciplinary actions; discuss and review with Sales Director. Monitor PIP against timeline, discuss outcomes with Sales Director and/or HR, and discuss next steps, including closing the PIP, with the Associate., • Build effective business relationships across the organization., • Identifies and implements innovative solutions improving efficiencies. Supports change initiatives, maintaining effectiveness when experiencing major changes in work responsibilities or environment; quickly adjusts to work within new work structures, processes, requirements or cultures., • This is not intended to be an all-inclusive list of the essential functions or duties related to this job. MINIMUM Requirements Education • Life and Health (L&H) Insurance License valid for the state of California and in good standing, • At least two (2) years Rose Hills direct sales or at least four (4) years’ non-industry direct sales experience with documented record of achieving sales goals, • Demonstrate knowledge and application of various sales closing techniques, • Proficient with salesforce.com application; proprietary application experience a plus, • Experience leading people, communicating expectations, and providing constructive feedback preferred, • Bilingual proficiency in Korean, • Leadership skills and the desire to manage people, • Ability to exhibit diplomacy under pressure, warmth, compassion, and empathy, • Ability to work with culturally diverse customers and colleagues, • Bilingual proficiency a plus, • Must have a positive attitude, a drive to continually advance your understanding of the industry and business, and highly self-motivated, • Professional written and verbal communication skills including public speaking, collaboration, and negotiation with the ability to interact with the general public., • Cognitive Ability including reason, plan, solve problems, think abstractly and analytical, comprehend complex ideas, learn quickly, learn from experience, and appropriately apply learning to new situations., • Process and results oriented, motivated to keep projects moving ahead by removing obstacles and exploring alternatives, • Ability to create clear reports and data visualizations to assist in decision-making and problem analysis, • Conversant in industry acumen, • Advanced skills with proprietary electronic contracts application and CRM; Proficient MS Office Suite skills Work CONDITIONS Work Environment • Work indoors and or outdoors during all seasons and weather conditions, • Comply with Field dress code policyWork Postures, • Frequent, continuous periods of time standing, up 6 hours per day, • Sitting continuously for many hours per day, up to 6 hours per day, • Climbing stairs to access buildings frequentlyPhysical Demands, • Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage, • Lifting, pushing, pulling up to 20 poundsWork Hours, • Working beyond “standard” hours as the need arises Compensation: 60k-70k plus bonus Benefits (dependent upon eligibility) : MedicalDentalVisionFlexible Spending Accounts (health care and dependent care)Health Savings Account with Company ContributionSick LeaveShort-Term DisabilityLong-Term DisabilityLife InsuranceVoluntary Accidental Death or Dismemberment InsuranceDependent Life InsuranceSCI 401(k) Retirement Savings Plan with Company matchEmployee Assistance Program As part of your pre-employment background check, your criminal conviction history will be verified given that this role requires the following material job duties: Working with or around client families, colleagues, and working with confidential information. Convictions creating a direct, adverse, and negative relationship with the identified job duties may result in withdrawal of a conditional job offer. Rose Hills is an Equal Opportunity Employer. The company’s hiring procedures do not discriminate against any person on the basis of race, color, national origin, religion, ethnicity, age, sex, sexual-orientation, veteran’s status or disability, or any other legally protected status. SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities. SCI offers advanced training, career advancement opportunities, and attractive benefits. For additional information regarding our company, please visit our corporate site at . Postal Code: 90601 Category (Portal Searching): Sales Job Location: US-CA - WhittierCompany DescriptionLife’s not about a job, it’s about purpose. Do you love sales? Are you passionate about serving your community? Do you want to make a difference with your work? We’re looking for a sales professional to join our dynamic team! We put people first and value integrity and attention to detail in our work. We’ll change everything you ever thought about working in the funeral services industry. This isn’t your typical job—and we’re not your typical company! Our Sales Professionals enjoy: -\tUnlimited Income Potential - with a competitive commissioned incentive package -\tStability – a recession-resistant, human centered business -\tBrand recognition – Our Dignity Memorial® is the North America’s largest provider of funeral, cremation and cemetery services. -\tCompany-Provided Leads - we use the world’s #1 lead-management system and other best-in- class technology platforms -\tOngoing training -\tAdvancement opportunities We think our CEO, Tom Ryan, says it best: “At SCI, we believe we are Better Together. When each of us brings our best self to work, we can provide the Service Excellence our families deserve. This is why we provide you and your loved ones with benefits and resources to help you become your best.” BETTER HEALTH: Wellbeing is important to us, and to ensure our associates have access to the best care, we offer medical, prescription drug, mental health, dental and vision insurance plans for our associates to select from. Our wellness program offers benefit credits and includes a company contribution toward Health Reimbursement Accounts (HRA). Our Employee Assistance Program (EAP) offers immediate, confidential help to our associates and their dependents as well as eight free counseling sessions per incident. BETTER WEALTH: We are committed to providing the means and resources for our associates to manage their current and future financial needs. We offer a 401(k) plan with a competitive company match, financial education tools and flexible spending accounts for healthcare, dependent care and commuter expenses. BETTER SELF: We encourage associates to take time off through vacation, holiday, sick time, maternity leave and baby bonding (maternity & paternity) plans. Career development is an important focus, supported by tuition reimbursement, professional training and discounted university rates. Through the Sam Lucas Scholarship Foundation, we provide educational grants to associates, their spouses and children. What is important to our associates outside of work is important to us too. We offer additional benefits including adoption assistance and pet insurance, among many other insurance and benefit options. BETTER COMMUNITY: Our Associate Resource Communities (ARCs) are associate-led, self-directed groups of Company colleagues who share similar interests and backgrounds. ARCs offer opportunities to connect with colleagues, promote diversity, share ideas, enhance our business and help improve the communities in which we live and work. As part of our mission to promote excellence in funeral service, our mortuary science scholarship program awards over $96,000 annually to 25 deserving students. (Associates are eligible to participate.) In exchange for a contribution to a charity of their choice, our associates can earn an additional day off per year. Compensation: $40,000 to $100,000 targeted compensation (with higher earnings potential based on exceptional performance) Note: Eligibility requirements apply. SCI is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities. For any difficulties with the application process, please reach out to ’s not about a job, it’s about purpose.\r\n\r\nDo you love sales? Are you passionate about serving your community? Do you want to make a difference with your work?\r\n\r\nWe’re looking for a sales professional to join our dynamic team! We put people first and value integrity and attention to detail in our work. We’ll change everything you ever thought about working in the funeral services industry. This isn’t your typical job—and we’re not your typical company!\r\n\r\nOur Sales Professionals enjoy:\r\n•\tUnlimited Income Potential - with a competitive commissioned incentive package\r\n•\tStability – a recession-resistant, human centered business\r\n•\tBrand recognition – Our Dignity Memorial® is the North America’s largest provider of funeral, cremation and cemetery services.\r\n•\tCompany-Provided Leads - we use the world’s #1 lead-management system and other best-in-\r\nclass technology platforms\r\n•\tOngoing training\r\n•\tAdvancement opportunities\r\nWe think our CEO, Tom Ryan, says it best:\r\n“At SCI, we believe we are Better Together. When each of us brings our best self to work, we can provide the Service Excellence our families deserve. This is why we provide you and your loved ones with benefits and resources to help you become your best.” \r\nBETTER HEALTH:\r\nWellbeing is important to us, and to ensure our associates have access to the best care, we offer medical, prescription drug, mental health, dental and vision insurance plans for our associates to select from. Our wellness program offers benefit credits and includes a company contribution toward Health Reimbursement Accounts (HRA). Our Employee Assistance Program (EAP) offers immediate, confidential help to our associates and their dependents as well as eight free counseling sessions per incident.\r\nBETTER WEALTH:\r\nWe are committed to providing the means and resources for our associates to manage their current and future financial needs. We offer a 401(k) plan with a competitive company match, financial education tools and flexible spending accounts for healthcare, dependent care and commuter expenses.\r\nBETTER SELF:\r\nWe encourage associates to take time off through vacation, holiday, sick time, maternity leave and baby bonding (maternity & paternity) plans. Career development is an important focus, supported by tuition reimbursement, professional training and discounted university rates. Through the Sam Lucas Scholarship Foundation, we provide educational grants to associates, their spouses and children. What is important to our associates outside of work is important to us too. We offer additional benefits including adoption assistance and pet insurance, among many other insurance and benefit options.\r\nBETTER COMMUNITY:\r\nOur Associate Resource Communities (ARCs) are associate-led, self-directed groups of Company colleagues who share similar interests and backgrounds. ARCs offer opportunities to connect with colleagues, promote diversity, share ideas, enhance our business and help improve the communities in which we live and work. As part of our mission to promote excellence in funeral service, our mortuary science scholarship program awards over $96,000 annually to 25 deserving students. (Associates are eligible to participate.) In exchange for a contribution to a charity of their choice, our associates can earn an additional day off per year.\r\nCompensation: $40,000 to $100,000 targeted compensation (with higher earnings potential based on exceptional performance)\r\nNote: Eligibility requirements apply.\r\nSCI is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.\r\nFor any difficulties with the application process, please reach out to .