Sales Representative (Automotive Internet Sales)
14 days ago
Tempe
Job DescriptionRequisition Title: Sales Representative (Automotive Internet Sales) (046SP) US-AZ-TempeDescription At Percepta, we deliver award-winning services for every stage of the automotive and mobility customer journey. As a Sales Representative (Automotive Internet Sales) working on-site at our Rio Salado Parkway location in Tempe, AZ, you’ll become part of a community that values your success, supports your career growth, and celebrates your contributions. What You’ll Be Doing The Sales Representative builds and maintains trust as a skilled expert, providing comprehensive support to customers and prospective buyers through the purchasing process. This role works to simplify the process by educating customers at varying stages of the car-buying process. This includes responding to questions, resolving issues, including answering questions on underwriting procedures. This role will require the Guide to reach out to prospective customers using leads via SMS, phone, chat, and email. The Sales Guide has a key role in mitigating risk and safeguarding customer information, and ensuring the customer is set up successfully in their loan. During a Typical Day, You’ll • Provide an exceptional customer experience in every interaction., • Own the buying experience from beginning to end., • Assist the customer with vehicle selection, explaining the financing terms, and guiding them through the verification process., • Use the provided leads to convert into sales opportunities., • Manage the underwriting process with the customer by reviewing and ensuring all required documentation is gathered and submitted for financing determination., • Be responsible for resolving customer issues, including issues with their account, underwriting, or additional requirements needed for their loan application., • Utilize the client software tools, as well as external tools such as consumer credit bureaus and other internet sources, to assist in the underwriting process., • Collaborate with internal teams and/or departments to resolve issues., • Be responsible for documenting customer inquiries and the underwriting process., • High School Diploma (required); Associate or Bachelor's degree preferred, • 2 years of experience in a Sales Contact Center, hospitality industry, financial industry, or any combination thereof., • Ability to achieve targets and close sales leads., • Knowledge of the automotive industry is a plus., • Car sales experience is a plus. Online purchasing (e-commerce) knowledge is a plus, • High level of trust and integrity, • Passion and experience in negotiation to close a sale, • Ability to handle objections and rebuttals while quickly adjusting to customer concerns, • Strong verbal and written communication skills, • Detailed listening skills, • Strong customer service, interpersonal, and relationship-building skills, • Time management and the ability to prioritize projects and customer needs, • Conflict resolution skills – listen to the customer, • Exercise good service and business judgment with the end goal of customer satisfaction, • Excellent English language, oral and written, with grammatical knowledge and etiquette, • Ability to sway the opinion of others through verbal and/or written correspondence, • Ability to blend personality with professional demeanor to provide the customer with a comfortable conversation, • Use of technology for product resourcing to resolve customer issues, • Typing Skills (minimum 30wpm), • Knowledgeable in MS Office, Email, Texting, and Chat, • Ability to work through multiple computer screens, • Ability to reach specified goals as set forth and meet Performance Expectations, • Ability to work calmly under pressure, • Starting hourly rate of $19.50 per hour (bonus and incentives during operations, based on the cars sold, will be discussed during the interview process), • Health/Dental/Vision/Life Insurance, • Flexible Spending Account (FSA) and Health Savings Account (HSA), • 401(k) with company match, • Vacation/Sick Time and Paid Holidays, • Tuition Reimbursement, • Employee Assistance Program, • Employee Discount Program, • Training and Development Programs Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: • Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow., • Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction., • Leave it better – We take ownership and leave every process, person, and place better than we found it., • Win together – We succeed as one—celebrating, supporting, and showing up for each other.