Production Manager
9 days ago
Raleigh
Job DescriptionSalary: 120,000-130,000 What were about: Southern Outdoor Restoration was founded in 2012 on the thesis that property services can be delivered at scale AND maintain a personalized service experience through the injection of professionalism and technology (in an industry that had lacked in those two areas historically). Today, we've been affirmed that our thesis was correct. Our team views itself as a technology company that just happens to be in the pressure washing and exterior cleaning business. Our clients are proud to be part of our exciting story of revolutionizing an industry and creating amazing jobs and careers. What we do: We provide the following recurring and ad hoc exterior cleaning services: • Pressure Washing, • Gutter Cleaning, • Window Cleaning, • Dryer vent Cleaning, • Other Specialty Services (sand blasting, graffiti removal, glass restoration) To the following four main client verticals: • Homeowner Associations, • Apartment Communities, • Office Buildings, • Retail Shopping Centers MISSION, VISION, VALUES Mission: To deliver compelling value in property services through professionalism, innovation, and technology. Vision: To elevate expectations in the property services industry for the ways people are empowered and projects are experienced. Core Values: * Invest in our team. • We treat our team with dignity and respect., • We ensure our team members are known, opportunities are provided, and growth is celebrated., • We build a culture where leadership is transparent, honest, accessible, and genuine. Execute with discipline. • We say what were going to do, we do it, and we tell you that its done., • We are known for our reliability, responsiveness, and attention to detail., • We are focused and intentional when it comes to safety. Pursue contact improvement. • We strive to be consultative experts in our field and leaders in our industry., • We embrace technology that enhances customer and employee experiences., • We welcome ongoing training and seek to develop personally and professionally. Do the right thing. • We are honest, ethical, and worthy of trust., • We do our work with excellence for the sake of our personal character., • We never compromise long term goals for short term gains. The Position & Opportunity Southern Outdoor Restoration, a well-established and fast-growing services company, is seeking a results-driven Production Manager to provide leadership and oversight of all aspects of its Raleigh market operations. This role is responsible for fulfillment, quality of work, and the efficient performance of the operations team. As a key leader, the Production Manager will mentor, train, and evaluate staff, ensure consistent adherence to operational protocols, and collaborate on recruiting, hiring, and technician development. They will also lead critical team touchpoints, including weekly technician meetings, safety huddles, and operations management sessions, fostering a culture of pride, accountability, teamwork, and continuous improvement. Beyond daily oversight, the Production Manager will manage subcontractor relationships, oversee incident reporting, and drive key performance metrics to ensure operational excellence. They will also take ownership of projects that strengthen the customer experience and improve transparency from innovating job documentation processes to implementing reporting systems and managing on-call rotations. This is a high-impact opportunity for a motivated leader to shape the future growth of SORs Raleigh market while ensuring superior service, operational efficiency, and team success. As of today, Southern Outdoor Restoration is successful and growing, operating out of two locations in Raleigh, NC as well as a separate division operating in Charlotte NC. This Raleigh Production Manager position is a critical, tip of the spear position, for the company. A successful candidate will have extensive prior experience within the home/property services vertical, or a closely adjacent industry. Above all else, a successful candidate will embrace the core values, mission, and vision of the company that have put SOR on its current successful trajectory. Key Position Responsibilities People: • Hire, train, onboard, mentor, evaluate, and offboard (as needed) all direct reports, • Ensure consistent adherence to protocols across Operations Team, • Collaborate with HR Team for areas such as recruiting, risk management, performance tracking etc., • Leadership and ownership of meetings that would include:, • Weekly technician meetings, • Operations Management meetings, • Morning huddles/ Toolbox Safety meetings, • Reporting and KPIs for the team and individuals, • Monthly Technician Scorecards, • Stewardship of equipment, • Gross Margin delivery on projects, • Subcontractor management Projects: • Proactively review upcoming projects with Operations Managers to ensure they are all properly resourced, • Appropriate technician skill level, equipment, chemicals, time, scope detail, and special considerations, • Deliver high quality results on all projects through planning, oversight, and consistent adherence to SOPs, • Maintain continuous improvement practices and ensure current SOPs are adhered to daily, • Cross-functional communication regarding schedule and delays (weather, etc.), • Efficiently use and control resources to optimize margin delivery, • Proactively and promptly resolve issues to ensure excellent experiences for customers and Sales Team colleagues Professional Experience | Qualifications Required Skills/Abilities: • Superior leadership and diplomacy skills and experience, • Superior soft skills and knowledge of how to mentor and motivate team members, • Authorization to drive SOR vehicles, • Highly motivated and self-driven, • Excellent verbal and written communication skills, • Engaged and committed to the job, • Responsive to inquiries and requests, • Proactively communicates relevant information, • Possesses a proactive "can-do" attitude, • Willingness to learn and be coached, • Administrative skills and knowledge of software applications used by the Company, • Excellent analytical, decision-making, and problem-solving skills Preferred Skills/Abilities: • Experience and knowledge of self-performing property service companies, • Experience in interviewing, hiring, and integrating new team members into the company culture, aligned with its core values Physical Requirements: • Must be able to read, understand, and follow English language safety instructions and training, including OSHA and chemical SDS information, • Must be able to walk, stand, squat, climb, and execute safety protocols, • Prolonged periods sitting or standing at a desk and working on a computer, • Must be able to access and navigate company warehouses and job sites, • Requires the ability to operate standard office equipment and keyboards, • Must have the ability to lift and carry parcels, packages and other items, to walk short distances, and drive a vehicle to deliver and pick up materials. Schedule Requirements/ Attendance and punctuality specifications: • Most work will align with day shift (Monday through Friday, 7:30 AM - 4 PM), • After hours work required at times for engagement and management of night shift Operations Manager, • After hours or weekend work required at times due to urgency of business needs Education & Experience: • Significant leadership experience, • Education or experience sufficient to achieve all job requirements, • Bachelors or Masters Degree in business administration plus 5 years experience or, • High School Diploma plus 10 years experience Compensation & Benefits: * • Salary, paid weekly, • Company vehicle (take-home), • Company MacBook and iphone, • 401(k) with company matching, • Subsidized health and supplemental insurance, • Paid Time Off and company holidays Full-time, MF 7:15AM start most days, 100% in-person.After hours or weekend work required at times due to urgency of business needs. SOR is an equal opportunity employer and follows all applicable laws. Applicants must be authorized to work in the U.S.; we do not sponsor visas. SOR uses e-Verify and may request voluntary demographic data for EEO reporting.
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