Sales Coordinator
10 days ago
Stockport
ABOUT THE ROLE We are seeking a highly organised and proactive Sales Support Coordinator to join our Operations team. Reporting to the Head of Sales, you will play a crucial role in ensuring all consumer orders are processed and dispatched accurately, on time, and in line with customer expectations. Your focus will be on maintaining exceptional OTIF levels (98%+) and delivering an outstanding customer experience. Key responsibilities include: • Managing incoming calls and directing them appropriately, • Coordinating with Sales, Buying, and Marketing teams to support sample, PR, and influencer requests, • Maintaining stock accuracy and ensuring the stock room is fully stocked with products and consumables, • Liaising with third-party warehouse teams to ensure timely order fulfilment, • Handling consumer queries via Shopify and acting as the first point of contact for complaints, • Providing administrative support to the Sales team and Account Managers as needed, • Conducting regular stock takes and reworking goods where required ABOUT THE CANDIDATE The ideal candidate will have: • Experience in a busy customer service environment with a strong focus on customer satisfaction, • Knowledge of Incoterms (ExW, DAP) and shipping types (LCL, FCL), • Understanding of export legislation and shipping documentation, including Dangerous Goods, • Experience with third-party warehousing and logistics providers, • Strong IT skills, including ERP sales order systems and Microsoft Excel (experience with Netsuite advantageous), • Excellent organisational skills with the ability to prioritise and manage conflicting deadlines, • Strong analytical and numerical skills, with great attention to detail, • A team-oriented mindset, flexible approach, and clear communication skills ABOUT THE COMPANY We are a dynamic and fast-growing business in the FMCG industry, committed to delivering high-quality products to consumers across the UK and internationally. Our team values collaboration, operational excellence, and customer satisfaction. We offer a supportive environment where your contributions are recognised, and where your skills can make a real impact on the business and our customers. FYI - this role is full-time and office-based in the Stockport area.