Assistant Boutique Manager
3 days ago
City of London
Job Scope: Working with the Boutique Manager, the Assistant Manager is responsible for assisting with the day-to-day management of the sales team and ensuring the highest level of customer service throughout the store in line with Elie Saab expectations. Main Duties and Responsibilities: Boutique Sales Activity • Maximize every sale, minimize stock losses, and bring new clients to the business, • Open and close the boutique, • Coach, staff, schedule, merchandise, and complete inventory, • Ensure policies and procedures are followed to achieve maximum results. Commercial Performance and Team Management • Maximize sales and measure sales performance and conversion rates on a daily basis., • Provide and inspire outstanding service to our customers., • Assist in assigning and monitoring sales goals of Sales Associates., • Responsible for clientele development., • Participate in the preparation of merchandise displays and presentations, exercising independent judgment and discretion in applying merchandising concepts and guidelines., • Train, coach, develop, and manage sales associates in selling skills., • Conduct and/or participate in regular store meetings to discuss performance, sales training, product knowledge, merchandising, and to convey other necessary information to management and associates., • Facilitate proper communication between management and associates. Clientele Service and Management • Participate in the coordination of sales promotion activities, which include seasonal sales, trunk shows, contests, including proper use of in-store signs advertising sales and promotions., • Train the team on optimizing Capture Rate and After Sale do develop personal customer database. Product and Stock Management • Gather merchandise for transfers, damages, and returns., • Oversee and participate in department inventories., • Monitor proper pricing of merchandise., • Minimize stock losses. Process Management • Oversee compliance of associates with established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, merchandise handling, security, sales, and record-keeping procedures., • Help solve problems that affect the department’s service, efficiency, and productivity., • Lock and secure the store and oversee compliance with all security procedures., • Any other tasks as assigned from time to time. Boutique Supplies • Report needed store replenishments (serving supplies, packaging material, …) and coordinate with concerned department for support on availabilities., • Oversee store maintenance needs and communicate to related parties for support. Position Requirement: Education • At least 5 years of relevant experience in the high-end retail fashion industry. Competencies • Develop and train associates, build relationships, utilize skills of associates most appropriately, • Provide outstanding customer service, • Effectively manage sales staff toward achievement of sales and clienteling objectives, • Manage boutique operations effectively including attendance, merchandising, and housekeeping standards, • Merchandise effectively, • Maintain a fair, consistent set of standards as they apply to work force, • Adjust priorities and manage time wisely in a fast-paced environment, • Communicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide instructions to associates, • Operate all equipment necessary to perform the job, including POS systems… Additional Requirements • Sense of initiative and commercial creativity with fashion sensitivity, • Strong knowledge of the luxury industry with fashion sensitivity consistent with the brand, • Demonstration of own initiative, • Ability to work varied hours/days, including nights, weekends, and holidays, as needed, • Availability to work the hours necessary to open and/or close the store, • Ability to maintain presence on selling floor for long periods as needed, • Strong interpersonal, communication, organization, and follow-through skills, • Fluency in spoken and written English (French and other languages are a plus), • Good computer skills and command of Microsoft Office (Excel, Outlook, Word, and Power Point), POS and Stock Management Software