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About the job Job Description Build robust and sustainable individual relationships with all levels of contact within the Customer organisation, with positive and pro-active Customer Engagement, acting as an ambassador for the company and covering all aspects of our group trading. Understand the company’s contractual deliverables ensuring customer expectations are met or exceeded through the delivery of a high level of customer service and compliance. Support in effectively implementing and communicating account plans and activities. Attend all (relevant) internal and external meetings with the client while acting as an interface between all internal functions – operations, health and safety, menu development and senior management to drive continuous improvement and innovation. Effectively use data in all aspects of the business and to drive objective decision making Oversee and ensure customer audits (direct or third party) are managed with all internal teams including the customers performance team. Ensure inventory for nominated lines is captured and discussed on a bi-weekly basis with the client, agreeing burn-off or write-off as appropriate. Ensure the timely distribution of customer instructions and other relevant information as required within the company monitoring internal teams acknowledge and implement the same. Ensure the timely investigation and response to all customer complaints, delays, and other incidents with service impact Assist the Senior Account Manager to ensure trials are coordinated with clear objective, success criteria and measurements. Capturing action points and coordinating corrective action plans and/ or commercial impact for presentation back to the client. Oversee and ensure the accurate performance data capture against contractual KPIs, flagging trends to Process Owners and Customer and Product director, especially around OTP and safety issues. Company Description Our production unit takes pride in offering top-tier luxury airline catering that is both elegant and sophisticated. Our team is dedicated to crafting a one-of-a-kind experience that is attractive to even the most discerning passengers. We focus on providing exceptional quality, first-class service, and an exquisite range of menu options that are sure to impress. Qualifications Strong airline industry experience or demonstrable relevant industry experience (catering, logistics, retail, hospitality, operational) Demonstrable account management / customer services experience Strong interpersonal skills to build good customer and group company relationships Good presentation and team leadership skills Passion for providing excellent customer service Basic Food Safety and Hygiene understanding Ability to think strategically and commercially Strong analytical and numeracy skills Process driven and comfortable with complex data requirements Developing skills in forward planning with experience of Project Management related work Proficient IT skills, including Microsoft Excel, Word, and PowerPoint – with an ability and/or willingness to learn other systems as required. Experience in Paxia system highly desirable. Effective communicator with excellent written and verbal communication skills in English. Additional Information We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment. As a member of our team, you will have access to a range of benefits, including: Competitive salary based on experience Training and qualifications needed to perform your duty including Food Safety Qualifications Access to CIPD to expand your skills and knowledge Free on-site staff meals On-Site role Pension scheme Salary reviews in line with personal performance Opportunity to travel and work at DO & CO events nationally and internationally. Enjoy perks by referring your friends through our Refer a Friend Scheme A business where you can have a real impact, we’re not afraid of new ideas! The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market DO&CO is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status #docolondon Department: Account Management Language required: English. The company As a global powerhouse within the hospitality and airline industry, DO & CO is one of the most exciting and revered businesses across the globe. From the pit lane of the Formula 1, through the iconic restaurants & hotels of Vienna and Munich, to the culinary delights served at 37,000 feet, DO & CO offers anyone joining an incredible journey to the top. At DO & CO luxury and elegance are at the forefront of everything we do. Our secret to success lies in the unwavering dedication of our staff members, who are passionate hosts committed to ensuring that each and every one of our guests feels welcomed, comfortable, and well-cared for. Whether you are traveling for business or leisure, our team is always ready to go above and beyond to provide you with the highest level of service and attention to detail. With a reputation for flexibility, personal service, and exceptional product quality, DO & CO is synonymous with luxury and elegance. Our commitment to excellence is evident in every aspect of our business, from the quality of our products to the excellence of our service. Our employees are the heart of our brand, and it is their exceptional dedication, love for detail, and adherence to our service-oriented principles that make DO & CO truly unique and unmistakable in the marketplace.
Purpose of the role Responsible for assisting the Health Club in the efficient running of the Health Club, ensuring a fun, safe and friendly environment for members and hotel guests. To maximise the sales of Health Club membership and spa treatments and products and ensure sales performance for the department To manage departmental sales and marketing administration and reports in according to company standards To ensure that the Health Club brand is perceived by our trade partners and customers alike as the leading, highly desirable place To work with the Membership Executive to ensure that the Leisure Club’s sales and marketing strategy is implemented successfully To promote a positive perception of the company at all times both internally and externally. Duties and responsibilities To support the Health Club in the effective running of the Health Club Prepares employees rosters in line with business requirements ensuring efficient service to our guests at all times Ensure compliance with all Spa SOPs and Hotel Standards. To adhere to the requirements of the Data Protection Act at all times. To check that all staff are correctly uniformed and that their personal presentation is to the hotel’s standards, and name badges are worn. To respond the telephone enquiries as per club procedures To carry out beauty treatments as booked by clients following Club procedures for pre and post administration including: Facials Back, neck, scalp, full body and deep tissue massage Body sculpting and other detox therapies Hand, nail and food grooming Eyebrow shape and tint Aromatherapy Manicure and pedicure Hair removal To undertake cleaning duties in the treatments room To report all disciplinary and grievance matters immediately to the Health Club Manager. To ensure customer supplies and accessories are replenished as required. To ensure that Lost property is reported inline with Hotel’s Policy To ensure that maintenance issues are communicated to a Duty Manager on duty. To attend training and departmental meetings as requested. To follow all health, safety and hygiene requirements when undertaking tasks throughout the Hotel To take care of all Hotel equipment required to carry out duties and to report defects immediately To report immediately any matters concerning the Security of the Hotel to a Duty Manager on duty. To ensure that all Health & Safety hazards found in Guest Areas (corridors, staircases etc.) are reported immediately to a Duty Manager To ensure that all accidents are reported to a Duty Manager on duty. To arrive for work at the time specified on the Rota, correctly dressed for duty, as per the laid down procedure. To ensure all provided work tools / equipments are well maintained and in proper functional order. To ensure safety and return of all keys, in his/her possession. To ensure that a job of the day is completed in every area daily. To minimise wastage at all opportunities. Sales & Marketing To actively promote the sale of beauty products in conjunction with beauty treatments Plan and achieve department retail sales targets on a monthly basis Monitor and review sales against target Analyse and review business performance for each treatment/product, identifying opportunities and development areas To promote the hotel and its facilities to in house and prospective guests and to liaise with the sales and marketing department To safeguard revenue by controlling allowances and discounts in accordance with the hotel procedures Customer Relations Demonstrate service attributes in accordance with industry expectations and company standards to include: Being attentive to guests Accurately and promptly fulfil guests requests Understand and anticipate guest needs Maintain a high level of knowledge which will enhance the guests experience Demonstrate a service attitude that exceeds expectations Take appropriate action to resolve guest complaints Administration and Reporting: Responsible for all payments made for beauty therapy treatments/products Record details of all treatments taken for each client To take responsibility for stock control accounting systems To take responsibility for cashing up To ensure that sales tracking data is completed on a daily, weekly and monthly basis KPIs such as return appointments, link selling and file cards are updated and results communicated to the Department To ensure that purchase orders are formulated and authorised correctly and in accordance with Company’s procedures Key performance indicators Attention to details Someone who is passionate about exceeding guest expectation Confident team player who can create and maintain a positive attitude with a CAN-DO mentality Team player Ability to work to strict timescales Comfortable to work in a high pressurised environment Ability to smile at all times This role requires an element of manual handling Benefits Meals on duty Staff uniform Company pension contribution after you passing your probation period Recommend a friend reward scheme 20 days holiday plus 8 bank holidays Dry cleaning of your uniform (if applicable) Recognition Programme Seasonal annual parties Staff rate with IHG hotels globally
Assistant Restaurant Manager – Spring, Somerset House Spring is looking for an Assistant Restaurant Manager to join our team at Somerset House. We’re seeking someone with proven experience in high-quality restaurant operations, a strong eye for detail, and a genuine commitment to hospitality. Why Join Us? At Spring, our focus is simple: thoughtful cooking, seasonal produce, and service that feels personal. We value the relationships we build—with our guests and within our team—and we aim to create an environment where people feel cared for, both at the table and behind the scenes. The Role As Assistant Manager, you’ll support the day-to-day running of the restaurant, working closely with our senior management and front-of-house teams. You’ll help set the tone for service, motivate the team, and ensure that our standards remain consistently high. You will: Lead, coach and support the FOH team to deliver warm, professional service. Take ownership of service training: running briefings, developing team knowledge, and ensuring consistent delivery across the floor. Oversee daily operations including briefings, floor management, and staff development. Build strong guest relationships and encourage a welcoming, loyal community around the restaurant. What We Offer Salary: From £38k+ (including service charge and tronc scheme bonus) Time Off: Sundays and Mondays typically off, plus 28 days holiday allowance Meals & Uniform: Staff meals during service and a uniform allowance Learning & Development: Paid training, WSET courses, and opportunities to learn from suppliers Perks: £100 birthday voucher, staff discount at Spring and Somerset House, Perkbox membership, and well-equipped staff facilities with individual lockers If you’re ready to bring your experience and enthusiasm to Spring, please send your CV and a short cover letter telling us why you’d be a great fit.
Spa Therapist - Kensington, London Job Type: Part Time Holiday Inn London – Kensington High Street is one of Europe’s largest Holiday Inn properties, the hotel offers an ideal central London location, stylish modern accommodation and a world of culture and comfort for both leisure and business travellers. The hotel has 706 modern guest bedrooms 13 flexible meeting rooms, which can accommodate up to 300 delegates. Our Food & Beverage offering comprises of a spacious restaurant, Lounge Bar and Open Lobby café. Additionally, we offer a stunning private garden area plus a Health Club, Pool, and Spa. We are looking for a Spa Therapist who is qualified to provide facial electrotherapy treatments and can provide first class treatments and exemplary customer care to our guests during their Spa journey. Job purpose: As Spa Therapist will report directly to the Spa Manager and will help ensure the safe and efficient day to day operation of the Spa. Job Role: As Spa Therapist you will have experience of the following: Facials Body treatments Massage Manicures, Pedicures and Gels Waxing Preparing treatment rooms In addition, you will also: Hold a VTCT Level 3 Facial Electrotherapy Certificate or equivalent. Demonstrate the highest level of professionalism in order to provide a first class and consistent service to your clients. Act as an ambassador for the Club and Spa, displaying a great sense of style and integrity. Convey to your clients a sense of knowledge and assurance. Possess demonstrable knowledge of relevant trends in the Health and Beauty industry. Be driven by and embrace new trends and innovations.
Our 9-bed residential care home in Mitcham is seeking a new registered manager! The ideal candidate for this position will succeed in this role if they have both knowledge and experience in the social care sector, specifically Learning Disability. The registered manager will need to register with the CQC and passing the probation stage of the role will be dependent on the CQC approving their registration. Our Learning Disability residential home is seeking a new manager to support up to 9 service users who live with Learning Disabilities, physical disabilities, Autism, and/or complex behaviours. In addition to managing the residential care home, the candidate will manage the growing Domcare aspect of the business. Responsibilities Ensuring the safety and well-being of the service users within the home · All service users will be safe, provided with person-centred care, and indicating that they are happy via feedback mechanisms · Holding responsibility for all areas of the care provided Following CQC regulations and ensuring the home is compliant · Maintaining CQC compliance, regularly auditing and improving, and preparing for CQC inspection. Maintaining ‘Good’ CQC report for the home ·* Managing a team of staff * · Organising the staff rota, conducting supervisions for the staff, ensuring that staff follow policies and procedures, pushing the professional development of the staff members, hosting regular staff meetings, dealing with disciplinary actions ·* Liaising with professionals and stakeholders* · Ensuring MDT members, stakeholders, family members and other outside bodies are kept updated · Collecting feedback from stakeholders and making improvements as needed · Maintaining relationships with stakeholders and making positive links for the organisation ·* Upholding and improving the organisation’s reputation * · Maintaining CQC report of ‘Good’ and working towards improving to ‘Outstanding’ · Representing the organisation when liaising with outside bodies · Seeking continual improvement and pushing new initiatives ·* Ensuring the home is at capacity* · Assessing potential service users, submitting proposals, liaising with professionals, ensuring all beds are filled in a timely manner ·* Holding responsibility for administration tasks* · Auditing, writing care plans and risk assessments, completing provider information requests, following policies and procedures and completing all administration tasks required · Delegating tasks as required and ensuring completion ·* Managing the finances of the home* · Ensuring financial viability of the home including managing purchasing, keeping track of resident funds, recording financial transactions and auditing the home’s finances Qualifications Essential Willing to register with CQC Mandatory social care trainings including medication administration Care Certificate Desirable Level 5 NVQ in Health and Social Care Nursing degree PBS qualifications BSc in a relevant area such as social work, nursing etc Personal attributes/abilities Essential Compassion Resilience Organisation Good leader Ability to take initiative Willing to learn and improve An Enhanced DBS on the update service will be required. Job Types: Full-time, Permanent Pay: £30,000.00-£40,000.00 per year Benefits: Company events On-site parking Experience: Learning Disability: 3 years (required) Language: English (required) Licence/Certification: Enhanced DBS (preferred) Work Location: In person
OLLIE’S HOUSE CHELSEA FULHAM ROAD and PARSONS GREEN all-day kitchen & lounge; your neighbourhood escape. The kitchen has all sorts on the menu, serving house-made fresh flavours, nourishing ingredients, and well-travelled world favourite dishes with some fun modern Asian influences throughout. OLLIE’S HOUSE is somewhere that welcomes you for brunch, lunch, takeaway, cocktails, dinner & much more. Our teams have vibrant personalities who are closely connected. Casual but attentive in our approach, we spread warm energy to all of the neighbourhood, giving adaptable, consistent & personalised service. We make our guests feel at home in our house. We find calm in chaos, strive to spread happiness & and we are proud to welcome our guests each and every day. What's On Offer? £12.00 Per Hour 15 (Part Time) or 35 (Full Time) Hourly Contract Neighbourhood Location • No need to travel into Central!, • 28 Day Holiday, • 50% Discount When dining with us with your friends/family, • Free Team Food, • On all shifts Monthly Competitions, • Mental Health Trained General Manager & Head Chef Refer A Friend Bonuses, • For all successful referrals Pension Scheme, • A Genuine Enjoyable Environment To Work In We really do care!
Job Description and Summary : To monitors and supervises aquatic activities, including overseeing swimmer safety, rescue operations and staying alert to changing water conditions To ensure that the Health Club brand is perceived by our trade partners and customers alike as the leading, highly desirable place. To always promote a positive perception of the company both internally and externally. Essential Qualification Requirement: We’re looking for safety-focused, skilled professionals to join our team. To be eligible, you must hold a valid RLSS UK Level 3 Award in Pool Lifeguarding. This is a mandatory requirement — candidates without this qualification will not be considered. Duties and responsibilities: Supervising swimming activities at the aquatic centre and making sure that safety procedures, guidelines and policies are followed. Warning of unsafe activities and enforcing water safety policies and pool regulations. Providing first aid in the event of injury, rescuing swimmers in danger or distress and administering Cardiopulmonary Resuscitation (CPR) or artificial respiration, if necessary. Assessing conditions for safety and coming up with an action plan for aquatics emergency. Inspecting pool equipment, facilities and water to make sure they are usable and safe. Supervising and assisting in cleaning equipment and facilities. Opening and closing the pool each day, depending on schedule and hours. Instructing or assisting classes in fundamentals of swimming Resolving scheduling conflicts to make sure the pool environment is safe. To ensure customer supplies and accessories are replenished as required. To ensure that Lost property is reported in line with Hotel’s Policy To ensure that maintenance issues are communicated to a Duty Manager on duty. To attend training and departmental meetings as requested. To follow all health, safety and hygiene requirements when undertaking tasks throughout the Hotel To take care of all Hotel equipment required to carry out duties and to report defects immediately To report immediately any matters concerning the Security of the Hotel to a Duty Manager on duty. To ensure that all Health & Safety hazards found in Guest Areas (corridors, staircases etc.) are reported immediately to a Duty Manager To ensure that all accidents are reported to a Duty Manager on duty. To arrive for work at the time specified on the Rota, correctly dressed for duty, as per the laid down procedure. To ensure all provided work tools / equipment’s are well maintained and in proper functional order. To ensure safety and return of all keys, in his/her possession. To ensure that a job of the day is completed in every area daily. To minimise wastage at all opportunities. Customer Relations: Demonstrate service attributes in accordance with industry expectations and company standards to include: Being attentive to guests Accurately and promptly fulfil guests’ requests Understand and anticipate guest needs Maintain a high level of knowledge which will enhance the guest’s experience Demonstrate a service attitude that exceeds expectations Take appropriate action to resolve guest complaints Key performance indicators: Attention to details Someone who is passionate about exceeding guest expectation Confident team player who can create and maintain a positive attitude with a CAN-DO mentality Team player Ability to work to strict timescales Comfortable to work in a high pressurised environment Ability to smile at all times This role requires an element of manual handling NPLQ qualification Benefits: Meals on duty Staff uniform Company pension contribution after you passing your probation period Recommend a friend reward scheme 20 days holiday plus 8 bank holidays Dry cleaning of your uniform (if applicable) Training fund assistance of NVQ’s Awards and Recognition Programme Seasonal annual parties Staff rate with IHG hotels globally
Registered Manager-East London-up to £67,000 per annum- EBD Homes Our client is looking to recruit a Registered Manager to join our Children's Home(EBD) on a permanent basis working 40 hours per week. Role: • Demonstrate passion and commitment to excellent care and quality, both in terms of service delivery and in terms of outcomes for young people, • To successfully register with Ofsted., • As the registered manager, ensure compliance with Company policies and procedures and all regulations and standards at all time, • Comply with Safeguarding and child protection procedures at all times and promote an honest and open culture, • Develop the staff team’s knowledge and understanding of safeguarding and child protection practices and processes, • Demonstrate strong and effective leadership and people management at all times, • Inspire, motivate and build a highly skilled and engaged workforce with a strong commitment to nurturing staff potential and developing skills, • Ensure that resources, including staff, are effectively deployed to optimise service delivery, • Demonstrate excellent communication with all internal and external stakeholders, • Be accountable for effectively managing financial performance and for meeting and, where possible, exceeding agreed targets, • Lead a culture of continuous improvement and development with a strong focus on best practice, • Proactively seek opportunities for innovation in order to maintain sustainable and resilient business, • Acknowledge, celebrate and share success Requirements: • Have a thorough understanding and knowledge of relevant legislation and Ofsted regulation, • Have experience in working within Children's Homes for at-least 2 years in the last 5 years and 1 year of supervisory experience., • Currently or previously hold or have held a registration with Ofsted as a Registered Manager(Preferred), • Have exceptional leadership and management skills., • Have a Level 5 Qualification - Health and Social Care/Leadership and management.(Preferred) Rewards . Fully Funded Training and Qualification · Employee Assistance Programme · 25 days per year plus recognised Bank Holidays · Nest Pension Scheme . Salary Sacrifice Scheme · Maternity and Sick pay · Store Discounts . Profit Share "All successful candidates offered employment will be subject to compulsory screening checks, which will include employment references and an Enhanced DBS check.” If you feel that you have what it takes to be a Registered Manager, apply today! Job Types: Full-time, Permanent Pay: Up to £67,000.00 per year
Job overview To clean and tidy designated areas of the kitchen efficiently and professionally to high standards, using the appropriate cleaning materials provided. To maintain the highest operational standards of cleaning in the kitchen. Duties and responsibilities Operations: · To carry out all areas of cleaning in a safe and hygienic manner. · To ensure adequate levels of cleaning materials are maintained and stored correctly. · Ensure the correct cleaning products are used for the right surfaces. · To maintain good timekeeping. · Whilst working in guest areas, maintain a professional manner, by not discussing personal matters and keeping noise down to a minimum. · If asked directions by guests, guide them to the location, rather than pointing. Health and Safety: · Report any dysfunctional equipment to the Head chef or the Duty Manager. · Report accidents or injuries to Head chef or the Duty Manager. · Maintain equipment in safe and sanitary conditions. · Adhere to Hotel Emergency/ Safety manual. · Smoking is not allowed in premises. Personal Appearance: · Uniform is provided and to be kept clean and fresh for every shift. · Long hair to be tied back. Cleaning Duties: Kitchen surrounding, staff restaurant and smoking area. · Floor to be brushed/vacuumed and moped including skirting boards · Locker room should be clean and dust free · All metals to be polished i.e. taps/ door handles/light switches · Bins to be emptied, cleaned and waste discarded to designated outside area · Floor to be brushed/vacuumed and moped · Bins to be emptied and discarded appropriately · Light fittings to be gently dusted · Doors and windows cleaned and are smear free · All areas to be scrubbed and disinfected with appropriate products and kept fresh · To adhere to all the requirements under the Food Hygiene Regulations · To adhere to any reasonable request. Benefits · Meals on duty · Staff uniform · Company pension contribution after you passing your probation period · Recommend a friend fee · 20 days holiday plus 8 bank holidays · Dry cleaning of your uniform (if applicable) · Training fund assistance of NVQ’s · Awards and Recognition Programme · Seasonal annual parties · Staff rate with IHG hotels globally We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all hotels:
Job description Job Summary We are seeking a dedicated and passionate Deputy Nursery Manager to assist in room leading and overseeing the daily operations of our nursery. The ideal candidate will have a strong background in child care or early years education and experience working with children. This role requires excellent leadership skills, the ability to communicate effectively with staff and parents, and a commitment to providing high-quality childcare in a nurturing environment. Responsibilities Deliver high quality childcare to children aged 0-5, to be a key person and to room lead. Assist the manager in day-day operations of the nursery, ensuring compliance with relevant regulations and standards. Including covering managerial duties in the absence of the manager. Lead and support a team of childcare staff, fostering a positive and collaborative work environment. Develop and implement age-appropriate educational programmes/activity planning that promote children's development and learning. Communicate effectively with parents regarding their children's progress, behaviour, and any concerns that may arise. Drive initiatives to enhance the nursery's reputation within the community and attract new families. Maintain accurate records of children's attendance, development milestones, and any incidents that occur within the nursery. Ensure the nursery is a safe, clean, and stimulating environment for all children. Be responsible, alongside manager for safeguarding. Will be required to hold deputy safeguarding lead role. Training provided as necessary. Qualifications Minimum of 2 years Room leading experience or nursery deputy management role. A qualification in Early Years/Childcare at Level 3 and above is essential. Safeguarding lead experience is desired. SENCO experience is highly desirable. Strong leadership skills with the ability to manage a diverse team effectively. Excellent communication skills in English, both written and verbal. A genuine passion for childcare and early years education. Ability to drive initiatives that enhance the quality of care provided at the nursery. If you are an enthusiastic individual who meets these qualifications and is ready to make a positive impact on young lives, we encourage you to apply for this rewarding position as a Deputy Nursery Manager. Job Types: Full-time, Permanent Pay: £28,000.00-£29,000.00 per year Benefits: Employee discount Free parking Transport links Work Location: In person Application deadline: 26/07/2025
At Scarpetta we make pasta from scratch, roast our own coffee blends and serve the classic Italian Aperitivo every evening. While lunch is all about fast-paced service, evenings are about having a relaxing time. We dim the lights, play excellent music and become a restaurant where our guests can have a great dining experience. We have three restaurants in Central London and we are looking for an ambitious, respectful and experienced supervisor, who is not afraid to roll their sleeves up, lead by example and deliver amazing results. As a front of house supervisor, you will be a role model to Scarpetta employees, guiding and coaching your team to deliver incredible services to guests with integrity and passion. You share the courteous and hospitable values of your Senior Managers and these will cascade down through your team and to your guests. Being accountable for and proud of your restaurant, you will grow a caring team that work collaboratively and seamlessly with Front of House & Back of House team to deliver our common goals of outstanding guests experience. Understanding how this is key to Scarpetta’s profitability and growth. You plan your shifts impeccably, constantly monitoring cleanliness, health and safety, licensing compliance and staffing levels; finding continual improvement in creative ways. Perks & Benefits: • progression within a fast-growing company, • Monday to Friday, • Permanent contract, • 24/7 Hotline providing free financial, legal, and personal advice, • 28 days' holiday per year, • 50% off across Scarpetta Restaurants, • A supportive, people-focussed culture, • Daily high quality and healthy employee lunches, • Unlimited coffee, • Employee referral bonus, • Great staff parties!, • Free financial and legal personal advice services Key Responsibilities: • Being part of the Management and help opening/closing the restaurant., • Team enabler - Encouraging and supporting a culture of learning and development and talent retention by continually coaching team members, being courteous even under pressure and assisting with appraisals., • Lets’ grow together – You are commercially aware of what it takes to grow a business and increase profitability through effective marketing initiatives and valuing customer feedback. You are aware of your teams accountability for controllable costs and constantly assessing staffing levels., • Positive attitude - Providing unexpected surprises to the team and customers and moments of care, being calm and considerate of fellow colleagues., • Compliance management – You demonstrate due diligence in health and safety, food safety allergen awareness and risk assessment according to Scarpetta policies., • Exceptionally guest focused - Being approachable, calm and friendly, even in times of pressure., • A product expert – From a perfectly garnished gin and tonic to a table setting that’s instantly—Instagramable, you are passionate about our offering and know everything about it!, • Venue Maintenance – Ensuring the ambiance of the venue is as warm, welcoming, tidy and safe as possible, you communicate any issues clearly to senior management., • Stock and Cash Handling – You are confident using EPOS, software programs manual systems to accurately manage, record and report stock, cash and rotas. Taking responsibility of security, wastage, profit margins and licensing law when on duty.
Post Title: Customer Success Support Specialist Business Unit: Customer Success Accountable to: Customer Success Support Manager Salary: £26,250 per annum Hours: 37.5 per week (Monday to Friday) Fully Remote Role within the UK Company Overview My Money Matters was founded in 2018 and started life providing UK public sector employers with an innovative pensions solution. We have been on an exponential growth journey ever since. We are now a financial wellbeing platform serving both the public and private sectors. Our mission is to become the category leader in helping employers improve the financial wellbeing of their people. To date, My Money Matters has grown to hundreds of thousands of users across the UK. We help people to improve their financial wellbeing through our retirement, learning, coaching, webinars, will writing and many other offerings. My Money Matters is a remote-first business that’s focused on being an employer of choice where people thrive. We are an award-winning team of 75 and the youngest business to win ‘Employer of the Year’ at the ‘Investors in People’ awards in 2023. We are also a Disability Confident Employer. Purpose To support the Customer Success team and Partners with administration to ensure processes run smoothly for all company products. Principal accountabilities and responsibilities to include • Working alongside the Customer Success team to achieve our strategic and operational priorities., • Developing and maintaining the administration processes and proactively suggest and introduce improvements to ensure efficiencies., • Support the Implementation Team with the preparation and management of the Partner transition list and processing in accordance with the required timelines., • Reporting and managing Partner and employee queries or issues associated with Providers and liaise directly with the Providers to address or resolve., • Preparation and management of the monthly new joiners’ files, in accordance with specific guidelines, maintaining attention to detail and ensuring deadlines are met., • Liaising with partners and external providers, developing and maintaining relationships to ensure a professional service is provided., • Processing and management of the monthly opt-in/opt-out process and listing schedule procedures within agreed timescales., • Monitor and report Partner statistics and invitation file performance and complete analytical requests as and when required., • Assist with the management and delivery of Payroll Reporting process, identifying and addressing discrepancies and coordinating amended reports., • Contributing to a safe and enjoyable environment where colleagues feel motivated and engaged to perform at their highest level., • Support the maintenance and updating of the CRM system with all contact notes to enable effective customer management and reporting. Skills and Requirements • Knowledge of the current Local Government Pension Scheme legislation, including Additional Voluntary Contributions., • Excellent written and verbal communication skills. Strong team player with a willingness to collaborate to achieve solutions., • Ability to prepare and format reports, daily records and process data., • Organised with a high attention to detail. Self-motivated and ability to prioritise busy workload in a fast-paced environment., • Good team player with a willingness to collaborate to achieve solutions. Flexible and willing to develop skills across different operational activities., • Competent computer skills including MS Office: Word, Excel, PowerPoint and Outlook. Qualifications and Experience • A Level standard or equivalent experience Benefits This a role that offers true satisfaction with the chance to help other people. We value each of our colleagues’ contribution and we offer benefits that cater to our colleagues’ mental, physical, and financial wellbeing. We know that we all want different things so there’s something for everyone. Here’s just a few things we offer: • £200 allowance to get your home office set up, • A generous holiday allowance of 25 days plus the day off for your birthday, • Contributory pension scheme (4% Employer, 5% Employee), with the option to top up your pension, • Affordable salary sacrifice benefits such as Cycle to Work, Home and Electronics, Gym Memberships Travel & Leisure, Lease Cars and much more, • Discounts and savings on shopping, travel, entertainment and more, • Access to our outstanding Employee Assistance Programme, • Access to Your Care and our own Wellbeing Hub, • Enhanced Family Friendly Pay, • Peer to Peer Recognition, • Quarterly socials and team events, • Significant training and development opportunities, • Volunteer day, • Annual leave purchase, • Health Cash Plan, • Enhanced Company Sick Pay, • Long Service Awards, • Group Life Insurance As we are a remote company, all of our interviews are being conducted online via Microsoft Teams. Please contact us on here if you require any adjustments within the application process. If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us, if we invite you to interview. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – improving financial lives for all workers in the UK. This is an outstanding opportunity for an ambitious and talented individual to make a significant, long-lasting contribution to a high-profile business, at a key point in its development. So why wait?
Job overview To provide a consistent professional approach to all customers through the highest standards of product and service. To actively contribute to meeting and exceeding sales targets and profit margins. Main responsibility as customer-oriented restaurant supervisor to ensure that all restaurant operations run smoothly. The restaurant supervisor's responsibilities include overseeing the activities of restaurant staff, expediting customers' orders as needed, and maintaining good working relationships with suppliers. You should also be able to identify ways to decrease the restaurant's operational costs. To be successful as a restaurant supervisor, you should exercise effective management skills and take necessary disciplinary actions to address poor staff performance. A restaurant supervisor should be able to achieve exceptional customer service and ensure that customers have a pleasant restaurant experience. This is a full-time position that requires your consistent, year-round availability. Please apply only if you can commit to a full-time schedule on an ongoing basis. Applications with part-time availability will not be considered. We are specifically seeking candidates with experience in one or more of the following areas: breakfast service, restaurant operations, bar management, café service, event coordination, and conference support. Duties and responsibilities Costs and efficiency: To minimise wastage at all opportunities Time and manpower are appropriately allocated to planned work routines optimising efficiency and productivity To actively promote an energy efficient culture throughout the department All departmental resources are monitored and controlled in line with departmental objectives Customer relations: To liaise positively with the guest ensuring all their needs and requirements are met To ensure product knowledge on Hotel products and services is up-to-date at all times To respond in a pro-active manner to guest feedback for positive and negative comments To feedback to the sales teams in a constructive manner for service improvements To ensure personal and Team presentation is of the highest standards at all times to project a professional image to customers To support the Manager with a system of Quality Standards to ensure the Team is providing a consistent approach to customer service within the department Operational requirements Restaurant Supervisor Responsibilities: Screening, interviewing, hiring, and training restaurant staff. Managing restaurant staff's work schedules. Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained. Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations. Checking in on dining customers to enquire about food quality and service. Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked. Monitoring the restaurant’s cash flow and settling outstanding bills. Reviewing customer surveys to develop and implement ways to improve customer service. Resolving customer complaints in a professional manner. To prepare restaurant as required to the correct standard To ensure all equipment is correctly installed and in good working order To adhere to all Health and Safety Requirements as required by the Hotel To be responsible to the prompt and efficient delivery of refreshments and meals as required by the customer To ensure the cleanliness of the department is maintained through the allocation of the duties and cleaning rosters To be responsible for the set-up, running and clearing of an event as required. To serve at private dinner functions To adhere to the requirements of the Data Protection Act at all times Computerised and manual storage systems are maintained in line with the Hotel procedures To adhere to all the requirements under the Food Hygiene and Liquor Regulations To ensure all maintenance issues are reported according to the Hotel procedures To undertake tasks in other departments when required Team Requirements To allocate tasks within the shift to ensure all operational requirements are met To maintain regular and effective communication within the Team by attending daily briefing sessions and departmental meetings as required To identify training needs throughout the department communicating with the Manager to meet the training need To provide coaching and on-the-job training as identified, especially for new employees To create an environment which promotes employee morale and encourages the Team to have high levels of productivity To ensure all Hotel personnel policies and procedures, and employment law are observed at all times Performance Indicators Customer Feedback Complaints and Compliments Completion of tasks on shift Team feedback 1:1 with Manager We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all hotels:
JOB DESCRIPTION: We aim for no double shifts and 2 days off a week, as we know there's more to life than just work. Location: Seven Sisters, N15 Salary: £12.75-13.25 p/hr Contract: Part Time (up to 30 hours p/week) BENEFITS FOR YOU: • No double shifts, • 2 days off a week, • Private health care, • Birthday gift voucher, • Fun & relaxed family-spirited tean, • FREE food every shift you work, • Regular team socials (e.g. paintballing), • Staff discounts when you dine in, • Being part of an award-winning independent restaurant WHO IS CHUKU'S: We're an award-winning independent restaurant serving up an immersive cultural dining experience with a vibrant atmosphere. We've been featured on BBC, Sky and Time Out. WHAT WE'RE LOOKING FOR: To be a Kitchen Supervisor at Chuku's you need to: 1. An ambitious desire to learn, 2. An eye for detail, 3. A genuine love for food, 4. A big heart and big smile You do not need to be an expert in Nigerian/West African cuisine, as we can teach you. Are you an experienced chef looking for a new role in a growing restaurant business? Then apply to join our team at Chuku’s – the world's first Nigerian tapas restaurant.
PART TIME Waiter / Waitress 2 + shifts per week. Levan is a celebrated, vibrant, modern European restaurant in the heart of Peckham, inspired by the bold flavours and relaxed energy of Parisian bistros and wine bars. Our ever-evolving seasonal menu showcases exceptional ingredients with a focus on sustainability, creativity, and precision. Levan is part of an independent, owner-operated group, meaning decisions are made with care — with a genuine focus on quality, people, and long-term growth. The Role Our waiting team greet guests in a warm and friendly manner. They have a good understanding of our food and drink and give service that is approachable and efficient. Responsibilities o Greet guests in a warm and friendly manner o Prepare all waiters stations pre and post service with appropriate mise en place o Attend Daily Training Sessions and Menu & Service Briefings o Understand all food allergens related to each menu item o Run a section, knowing all guest orders, requests, and status o Intuitively read guests and react in appropriate way o Table management at all times o Serve all food and beverage items and process bills in a timely manner o Communicate menu details and advise on pairing and sharing, balancing menu choices for guests o Efficiently turn tables under direction from Manager o Recognise regular guests, acknowledge first visits, and build relations o Be aware of all other developments within the restaurant industry
Urban Rose are looking for a beauty therapist for our Chiswick west london store. This role is perfect for someone passionate about beauty and wellness, dedicated to making clients look and feel their best. If you have a keen eye for detail, excellent interpersonal skills, and a commitment to high standards, we would love to hear from you! About the position: We are currently looking for a full-time beauty therapist, specialising in manicures and pedicures, waxing, lashes & threading. As a Beauty Therapist, you’ll play a crucial role in providing exceptional beauty treatments and services to our clients. You must be able to create a welcoming and relaxing atmosphere for clients from the moment they enter the salon. Conduct thorough consultations with clients to understand their specific needs and preferences. Address any client concerns or questions with professionalism and empathy, ensuring they leave satisfied with their experience. Recommend suitable treatments based on individual requirements. Product Knowledge: Stay updated with the latest beauty trends and techniques to provide informed recommendations to clients. Educate clients on post-treatment care and suggest MDL products that can enhance and prolong their results. Sanitation and Hygiene: Maintain a clean and organised work environment, ensuring all tools and equipment are sanitised according to health and safety standards. Follow all hygiene protocols to provide a safe and comfortable experience for clients. Team Collaboration: Work collaboratively with other beauty therapists and staff members to ensure smooth operation of the salon. Participate in team meetings and training sessions to continuously improve skills and service quality. Fulfill ad-hoc tasks as directed by the line manager. Beauty Treatments: While not essential, it is advantageous to have experience in performing the following beauty treatments in a professional work environment: Eyebrow Tinting Facial and Body Waxing Lash and Eyebrow Tinting Eyelash Lifting and Brow Lamination Full Body Massage & Facials. Our requirements You will need to meet these requirements to be eligible for the position. Minimim Level 2 Beauty Therapy Qualification Minimim 1 years’ Spa/Clinic experience Exceptional people skills dealing with all customers in a warm and friendly manner The ability to work under pressure and have good time management skills Ablility to work efficiently and be self-motivated Have a positive ‘can do’ attitude Be capable of building strong and professional relationships Our offer This position comes with the following benefits and compensation. A competitive salary. A friendly team with exposure to all parts of the business Opportunities for career progression and transfers across the group Training on brands such as Elemis, Margaret Dabbs, Hydra Facial & more! Increase in holiday entitlement with longevity Commission on all retail products sold Company pension scheme Staff discount on products and treatments Employee referral scheme our exclusive one Wembley Park app where you can get discounts on shops such as Nike, Tommy Hilfiger and so much more.
We're looking for a skilled and motivated hairdresser to join our team, someone with experience behind the chair and either management experience or a strong interest in stepping into a leadership role. This is a great opportunity for a stylist who not only loves creating great hair but also thrives in a collaborative, team-driven environment. What We’re Looking For: 6+ years of experience in a professional salon Strong in cutting, coloring, styling, and client care Enjoys working as part of a team—supportive, positive, and reliable Great communication and interpersonal skills Interested in (or experienced with) management responsibilities like team coordination, scheduling, and customer service leadership Bonus If You Have: Previous experience as a salon team lead or manager A desire to grow into a leadership position What We Offer: Friendly, team-based salon culture Competitive pay + tips Ongoing support and professional development Opportunities to step into a manager role as we grow Ready to grow with us? Send your resume and a short note about your experience and goals Londonlabs
About the job Job Description We are looking for a passionate and experienced Taiwanese Cuisine Chef to create authentic Taiwanese dishes for our airline catering services. The ideal candidate will have a deep understanding of Taiwanese cuisine, a strong work ethic, and the ability to thrive in a fast-paced production kitchen environment. This role will involve preparing high-quality meals in large quantities while maintaining the highest standards of food safety and hygiene. Additionally, it is mandatory for the candidate to speak fluent Mandarin as effective communication is essential for collaborating with our client and the team. Prepare a variety of authentic Taiwanese dishes, including but not limited to dumplings, noodles, rice dishes, and regional specialties. Collaborate with the kitchen team to develop and update menus that reflect current trends and seasonal ingredients. Ensure that all dishes are prepared according to established recipes, portion sizes, and quality standards. Maintain a clean and organized workstation, adhering to food safety and hygiene regulations at all times. Monitor inventory levels and assist in the ordering of ingredients and supplies as needed. Work efficiently under pressure, meeting strict deadlines for meal preparation. Train and mentor junior kitchen staff in Taiwanese cooking techniques and presentation. Participate in taste tests and quality control to ensure consistency and excellence in all prepared meals. Contribute to a positive and collaborative kitchen environment, fostering teamwork and communication. Company Description Our production unit takes pride in offering top-tier luxury airline catering that is both elegant and sophisticated. Our team is dedicated to crafting a one-of-a-kind experience that is attractive to even the most discerning passengers. We focus on providing exceptional quality, first-class service, and an exquisite range of menu options that are sure to impress. Qualifications Proven experience as a Chef specializing in Taiwanese cuisine, preferably in a high-volume production kitchen or catering environment. Proficiency in preparing traditional Taiwanese dishes, understanding regional variations, and incorporating authentic flavors. Skills in plating and food presentation to ensure meals are visually appealing, even in a catering context. Experience in large-scale food production methods, including batch cooking and portion control, to efficiently serve large volumes. Ability to work efficiently under pressure, prioritizing tasks to meet tight deadlines typical in airline catering. Skills in managing food inventory, including ordering, storage, and minimizing waste. Strong teamwork skills to work effectively with kitchen staff, nutritionists, and other departments. Ability to clearly communicate with team members and supervisors regarding menu requirements and food preparation standards. Proficient in Mandarin, enabling effective communication with Mandarin-speaking team members Additional Information We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment. As a member of our team, you will have access to a range of benefits, including: Competitive Salary Enjoy perks by referring your friends through our Refer a Friend Scheme Save money and time with On-Site Free Meals Expand your skills and knowledge through our in-house training opportunities. A business where you can have a real impact, we’re not afraid of new ideas! Genuine career development opportunities, both nationally and internationally The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market DO&CO is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status #docolondon Department: F&B kitchen Language required: English. The company As a global powerhouse within the hospitality and airline industry, DO & CO is one of the most exciting and revered businesses across the globe. From the pit lane of the Formula 1, through the iconic restaurants & hotels of Vienna and Munich, to the culinary delights served at 37,000 feet, DO & CO offers anyone joining an incredible journey to the top. At DO & CO luxury and elegance are at the forefront of everything we do. Our secret to success lies in the unwavering dedication of our staff members, who are passionate hosts committed to ensuring that each and every one of our guests feels welcomed, comfortable, and well-cared for. Whether you are traveling for business or leisure, our team is always ready to go above and beyond to provide you with the highest level of service and attention to detail. With a reputation for flexibility, personal service, and exceptional product quality, DO & CO is synonymous with luxury and elegance. Our commitment to excellence is evident in every aspect of our business, from the quality of our products to the excellence of our service. Our employees are the heart of our brand, and it is their exceptional dedication, love for detail, and adherence to our service-oriented principles that make DO & CO truly unique and unmistakable in the marketplace.
We’re looking for a reliable, motivated Skilled Labourer to join our growing team at Expert Property Services. You'll be working on a range of jobs including general repairs, damp & mould works, refurbishments, and property maintenance for landlords, housing associations, and private clients. You’ll be expected to work both independently and as part of a team depending on the job. No day is the same, but every job must be done properly, with pride and professionalism. What We're Looking For: Someone who can turn up on time, crack on, and deliver quality work Experience in general maintenance, plastering, painting, basic plumbing, basic carpentry or damp work Minimum 1–3 years of hands-on experience preferred Your own transport is essential (mileage paid within working hours) Tools are ideal but not essential—we care more about attitude and reliability What You’ll Get: Weekly or fortnightly pay Long-term career growth into roles like Surveyor, Supervisor, or Management Overtime available most weekends Real support from a company that actually communicates and values its team If you’re tired of unreliable jobs, poor communication, or not being appreciated—this is your chance to join a company that’s doing things differently.
Company Name: Soleil & SA LTD t/a Oh Fleurs! Job Title: Salon Manager SOC Code: 1253 Location: Oh Fleurs!, 345 Upper Street, London, N1 0PD Reports To: Owner/Director Job Type: Full-Time Working Hours: 37.5 hours per week Salary: £38700 - £40000 per year About Oh Fleurs!: Oh Fleurs! is a vibrant and creative nail art and beauty salon located in the heart of the Angel neighborhood in London. We specialize in bespoke nail art, as well as a range of manicure and pedicure services, attracting a diverse clientele from all walks of life. Our salon is known for its skilled craftsmanship, excellent customer service, and competitive pricing, making us a go-to destination for those seeking unique and high-quality nail care. Role Overview: We are looking for a dedicated and experienced Salon Manager to oversee the daily operations of Oh Fleurs!. As the Salon Manager, you will be responsible for managing the day-to-day activities of the salon, ensuring exceptional customer service, overseeing team of nail technicians, and driving the overall success and growth of the business. Your leadership will be key to maintaining our high standards of service and creating a welcoming and efficient environment for both staff and clients. Key Responsibilities: • Bachelor's degree in Business Management or related fields., • Proven experience as a Salon Manager or in a similar role in the beauty industry., • Strong leadership skills with the ability to motivate and inspire a team., • Excellent communication and interpersonal skills, with a customer-first mentality., • Ability to manage salon operations efficiently, including scheduling, inventory, and staff coordination., • Knowledge of nail art and beauty services is a plus, though not essential., • Experience with salon management software and online booking platforms (e.g., Treatwell, Fresha) is a plus., • Strong organizational and time management skills., • Ability to work under pressure in a fast-paced environment while maintaining a positive attitude., • Passionate about the beauty industry and staying updated with trends and best practices., • Competitive salary based on experience., • 28 days paid annual leave, including bank holidays., • Employee discounts on salon services and products., • Ongoing professional development and training opportunities., • A supportive and friendly team environment., • Access to a central London location, with easy access to local shops, cafes, and public transport., • Commission-based incentives linked to sales and performance.
Our client is a fast-growing, values-led provider of domiciliary and supported living services across the UK. They support people with complex needs — including learning disabilities, autism, brain injuries, and mental health conditions — to live safely, independently, and with dignity. We’re looking for a commercially astute, proactive Business Development Manager who thrives on sales, strategic partnerships, and making a tangible difference. This isn’t a desk-bound role: you’ll be meeting commissioners, building referral networks, winning tenders, and opening up new revenue streams in both public and private markets. If you’re energetic, target-driven, and eager to transform lives through better care partnerships, this could be your next move. What you’ll be doing 1. Generating new business & building networks, 2. Identify, qualify, and secure opportunities with local authorities, NHS Trusts, ICBs, GP practices, hospitals, private clients, and community groups., 3. Build and manage a robust sales pipeline — from prospecting to closing deals., 4. Develop strong referral partnerships with health professionals and community organisations., 5. Work with operational teams to mobilise new packages of care., 6. Tendering & strategic partnerships, 7. Lead or support persuasive bid submissions for NHS and local authority contracts., 8. Build trusted relationships with commissioners, discharge teams, and procurement leads to position our client as a provider of choice., 9. Help develop strategies to expand into adjacent healthcare sectors., 10. Marketing-led growth, 11. Create and deliver cost-effective marketing activities: LinkedIn campaigns, referral packs, digital content, community events., 12. Represent the brand at conferences and sector networking events., 13. Collaborate on outreach campaigns to boost brand profile., 14. Market insight & reporting, 15. Analyse trends, competitor activity, and service gaps to guide strategy., 16. Track and report KPIs on leads, conversions, revenue, and partnership outcomes., 17. Contribute ideas to shape the long-term business development roadmap., 18. Cross-team collaboration, 19. Partner closely with clinical, operational, and finance teams to deliver contracts effectively., 20. Lead quarterly business reviews with key partners and distributors. What Promiserecruitment is looking for our client Proven success in business development or sales (ideally within domiciliary care, supported living, complex care, or related healthcare). Excellent communicator — able to build trust with commissioners, clinicians, families, and senior stakeholders. Self-starter with a field-based mentality — enjoys networking, relationship building, and closing deals. Skilled in bids, tenders, negotiations, and partnership development. Commercially minded, data-driven, organised, and resilient. Full UK driving licence and willingness to travel regularly. Desirable: Existing relationships with NHS discharge teams, commissioners, or care distributors. Familiarity with CQC frameworks, Care Act 2014, and social care commissioning. Experience with CRM tools (e.g. HubSpot, Salesforce, Pipedrive). Degree or professional qualification in Business, Marketing, Social Care, or similar. 🎉What’s on offer £30,000 DOE base salary + commission (realistic first-year OTE £40–50k; uncapped for high performers). Flexible, home-based working when not travelling. Travel expenses, pension, laptop & phone. Gym membership. Direct impact on a growing, quality-driven care provider. Supportive team culture that values innovation, ethics, and empowerment. In summary: If you’re target-driven, strategic, love being on the move, and want to make a genuine difference in the lives of people who need support — we’d love to hear from you.
To lead and manage all aspects of the nursery, ensuring high-quality care and education for children in line with the Early Years Foundation Stage (EYFS) framework. The Nursery Manager oversees staff, maintains standards of safeguarding, health and safety, and ensures that the nursery operates efficiently and profitably, while providing a nurturing and stimulating environment for children, families, and staff.