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The Housing Complaints Officer is responsible for managing and resolving formal complaints relating to housing services, ensuring compliance with the Housing Ombudsman Complaint Handling Code, internal policies, and statutory requirements. Investigate complaints relating to repairs and maintenance,

Complaints ManagerOur client is a chartered Loss Adjusters servicing the Property Latent Defects Insurance market across the UK. They are seeking a proactive and experienced Complaints Manager to lead their complaint's function, man.

F539; Managing Stage 1 & Stage 2 complaints 🔹 Handling complex housing and disrepair cases 🔹 Ensuring compliance with the Housing Ombudsman Complaints Handling Code 🔹 Producing high-quality written responses and investigations 🔹 Working collaboratively with internal t

Complaints Oversight & Resolution: - Oversee the handling of complex, and contentious complaints, ensuring timely and robust resolution. They are seeking a proactive and experienced Complaints Manager to lead their complaint's function, managing a team of three Complaints Handlers. Skills & Experie

A prominent housing association is seeking a Complaints Investigator to accurately analyse and resolve complaints while ensuring the highest customer service standards. Candidates should have strong complaint handling experience, especially with Stage 1 complaints.

Support D&LGR by working collaboratively across multiple complaints teams to design and oversee safe, legal and consistent complaints handling. We are seeking an experienced Senior Complaints Practice Lead to provide strategic leadership and expert oversight of complaints management across Surrey Co

Claims & Complaints Lawyer (Contract). In this position you’ll support the management of claims and complaints, engage with regulatory bodies, and contribute to the firm’s wider contentious and risk‑related matters. Drafting responses to client complaints.

A local government council in England is seeking a candidate to lead the Children’s Services complaints process.

A public sector organisation in the United Kingdom is seeking an experienced Senior Complaints Practice Lead to provide strategic leadership and oversight of complaints management.

Large Housing Association requires a Complaints Investigator to analyse and resolve complaints in a fair and impartial manner. Experience of responding to Stage 1 complaints is vital and experience of handling Stage 2 would be beneficial. You will demonstrate a personal commitment and responsibility

A public sector organization in Greater London is seeking a Head of Support Services to lead operations in Repairs and Maintenance.The role involves overseeing fleet and stock management and ensuring high-quality, resident-focused services.Candidates should have significant leadership experience and

We're looking for a Complaints Business Partner (CBP) to drive organisational learning through complaints, managing our most complex cases and embedding processes and capabilities across teams to ensure insights inform strategy and improve resident outcomes. As a trusted partner to senior leaders, y

In this key role, you'll take ownership of complaints from start to finish, working to resolve issues effectively, restore customer trust, and drive continuous improvement across the organisation. Managing and investigating complaints thoroughly and impartially. Supporting positive external relation