Complaints jobs in Grimsby - Page 2Create job alerts

A growing insurance operations team is looking for a Complaints Specialist to take ownership of a key function within a modern, customer-focused claims environment. An experienced complaints or quality assurance specialist seeking full ownership and autonomy.

This contract role has been created to help reduce a backlog of Stage 1 housing complaints while supporting wider service improvement activity. This is a hands‑on position suited to an experienced housing complaints professional who can confidently manage cases and deliver high‑quality, complian

You have to be able to write final written complaints response letters. Applicants must have at least one year of prior experience managing complaints in a UK FCA-regulated financial services environment. The role requires flexibility to handle a range of tasks, including dealing with moderately com

Customer Services team within the Complaints Department. Confidence handling customer complaints and resolving issues effectively. Customer Services within a Complaints Department.

The ideal candidate will ensure adherence to policies, training & competence scheme and risk frameworks at all times, whilst delivering excellent customer service in the resolution of complaints within SLAs and deadlines. You must be able to evidence a minimum 1 years previous experience in Complain

Complaints Handler – Banking & Financial Services (Remote). This is a great opportunity for experienced Complaints Handlers to join a fast-paced financial services environment where your decisions make a real difference. You’ll be trusted to manage complex complaints, deliver fair outcomes, and

Operations Manager – BFSI (Complaints‑Led Operations). Oversee complaints performance against. Extensive experience managing formal complaints processes.

A leading fintech company is seeking a Senior Complaints Operations Manager to oversee their complaints department, ensuring regulatory compliance while enhancing customer satisfaction.

A leading financial institution in the UK is seeking a Complaints Leader to manage and resolve customer complaints efficiently. The ideal candidate will have at least 5 years in customer service with experience in complaints handling, along with strong analytical and communication skills.

The role includes managing and resolving customer complaints, ensuring adherence to policies, and maintaining accurate records.

As a Complaints Service Data Officer, you’ll play a key role in turning complaints data into meaningful insight that supports effective performance management and service improvement. Complaints Service Data Officer## Job IntroductionNotting Hill Genesis, one of London's largest housing associatio

Carrington Blake Recruitment is seeking a dedicated complaints handler for a hybrid position in Greater London. The role involves drafting timely responses to housing complaints, conducting thorough investigations, and liaising with internal teams and stakeholders.

The successful candidate will process complaints, manage case portfolios, and communicate effectively with parties involved.

We are looking for a proactive and solutions-focused Complaints Officer to join our team. You will deal with a range of customer issues including complaints, feedback, service concerns, and general escalations. Our Complaints team is responsible for ensuring our customers have positive experiences w

A recruitment agency in the UK is seeking a Complaints, Members Enquiries & Information Governance Officer. You will be responsible for managing complaints and information requests, particularly regarding Children’s Services, ensuring timely responses and legislative compliance. The ideal candidat

Business Insurance Solutions Ltd (BISL) is seeking a proactive Complaints Officer to join their team in the UK. You will handle various customer issues, including complaints and feedback, while identifying improvements to enhance overall customer satisfaction.

We’re looking for a Complaints Manager to own and evolve our complaints function — ensuring customers receive fair, timely, and empathetic resolutions while turning complaint insights into meaningful product and operational improvements across the company. Lead, coach, and develop a high‑perfo

Greenbean is looking for a Complaints Handler in the Banking & Financial Services sector, offering a fully remote working environment. With a salary starting from £30,000 per annum, this full-time role involves investigating and resolving complaints, communicating with customers, and making fair de

You will work closely with the Complaints Team, to resolve complaints about our loans, cards and auto-finance products, as well as be responsible for feeding back to both frontline and product teams on product and process improvements across the Operations Team and wider Lendable business. You will

The role involves delivering exceptional customer service, addressing complaints with empathy, and collaborating across teams to resolve issues.

Responsibilities include conducting new premises and food hygiene inspections, as well as managing food and health & safety complaints.

A financial technology company is seeking a Complaints Manager to enhance the complaints function, ensuring fair resolutions and turning insights into operational improvements.

Investigate Stage 1 and Stage 2 complaints in line with the council's corporate complaints policy. Manage complaints and repairs casework across temporary accommodation services. Investigate disrepair concerns, service failures and property-related complaints across temporary accommodation placement

Baltimore Consulting is looking for a Complaints Manager for a 3-month hybrid role based in Greater London. The ideal candidate will lead the end-to-end complaints framework, overseeing a specialist team handling complex cases and driving improvements. Key qualifications include proven leadership in

The Complaints Quality Control (CQC) team plays a critical role in ensuring our global complaints operations are efficient, compliant, and consistently deliver high‑quality outcomes. As an Analyst III on the team, you'll conduct quality control (QC) reviews across Consumer Complaints, Regulatory

Dudley Council is currently hiring an experienced complaints officer on temporary basis for a period of 8 weeks. Manage customer complaints with empathy, ownership, and professionalism.

Enfield Council is seeking a proactive individual for managing housing complaints. The role involves drafting acknowledgment letters, investigating complaints, and liaising with teams to resolve issues. You will handle complaints professionally, ensuring compliance with organizational standards.

In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. Fraud/Complaints Contact Center Manager (CCM). The Fraud/Complaints CCM is the manager of the sta

Produce clear, professional responses to customer complaints, ensuring compliance with Council standards. Are you passionate about delivering exceptional customer service? Do you thrive in roles where you can make a real difference by resolving customer concerns and improving services? If so, we wan

A leading fintech company in the UK seeks a Complaints Handling Specialist. Your role involves managing customer complaints related to loans and auto-finance products, ensuring fair resolutions while utilizing AI tools.

A public health organization in the United Kingdom is seeking a dedicated individual to manage patient complaints and feedback under the supervision of the Patient Relations Manager. The role includes ensuring timely responses and effective resolutions of complaints, complying with NHS regulations,

We are seeking an experienced Complaints and Information Governance professional with a background in managing complaints within local government. Leading Children’s Services on Complaints & Information Governance – corporate and statutory complaints procedures and investigations by the LG&SCO a

Oyster Partnership is seeking a qualified Environmental Health Officer to support a Dorset-based council.The role includes undertaking food complaint work and health & safety investigations, with the potential for food hygiene inspections.Candidates should have at least 2 years of experience, be EHR

Daniel Owen are proud to be representing a well-known client based in the South London area who are looking for a highly skilled Complaints Officer to join their team. Handle complaints in line with legislation and Ombudsman requirements. Act as an objective investigator for Stage 2 complaints and f

Able to work flexibly across different work streams including responding to medium complex/regulated complaints. The ideal candidate will ensure adherence to policies, training & competence scheme and risk frameworks at all times, whilst delivering excellent customer service in the resolution of com

Strong experience handling complex complaints, ideally within pensions or financial services. You will own and manage all Defined Benefit pension complaints, achieving the right customer outcomes while identifying opportunities to continually improve service throughout PRT Client services, LGRI. You

Thames Water is seeking a Complaints Case Manager to oversee customer complaint resolutions in a hybrid setup.

Ensure all formal complaints are managed in accordance with the Trust’s Complaints Management Procedure, NHS Complaints Regulations and Model Complaints Standards. To work under the direction of the Patient Relations Manager, having responsibility for resolving formal complaints, informal concerns

Complaints and Compliance Manager, Birmingham, GBP 45,000+ (DOE). You will take ownership of the complaints process from start to finish, ensuring a consistent, fair, and high:quality approach. Act as a central point of contact for complaints, handling sensitive matters with discretion and professio

We are seeking an experienced Change Business Analyst to support a major transformation initiative.The role focuses on shaping business change, defining requirements, improving processes, and ensuring change is adopted effectively across impacted teams.The ideal candidate is structured, collaborativ

You have to be able to write final written complaints response letters. Applicants must have at least one year of experience managing complaints in a UK FCA-regulated financial services environment. The role requires flexibility to handle a range of tasks, including dealing with moderately complex a

Investigate and resolve complaints in a timely, professional manner. Strong understanding of compliance frameworks and complaints handling processes. Compliance & Complaints Manager.

Complaints Manager (Children’s Services). Your Role as Complaints Manager.

A leading UK financial services group is seeking an experienced Senior Complaint Handler to manage Defined Benefit pension complaints. The role involves investigating complaints, ensuring regulatory compliance, and delivering empathetic customer responses.

St George's NHS Trust in Greater London is seeking a professional to manage patient complaints effectively.

We have an opportunity for an experienced Complaints Standards and Quality Manager to join our Service Resolution Team and lead a high-quality, resident-centred complaints service that delivers thorough timely investigations and fair, prompt results. You will ensure that complaints are resolved swif