Service Coordinator
hace 7 días
Pudsey
Service Coordinator - Pudsey - Paying 30 - 40k depending on experience + Career Progression + Benefits My client a well established Manufacturer based in Leeds are looking for a Service Coordinator to add to their team. This is a key role supporting service operations, ensuring customers receive a seamless and professional experience from initial enquiry through to resolution. Responsibilities as the Service Coordinator: • Act as the first point of contact for customer enquiries via phone and email and video, • Coordinate service requests, engineer schedules, and job updates, • Maintain accurate records of all interactions within the CRM system, • Prepare quotes for repairs, breakdowns and equipment upgrades, • Liaise with internal teams including engineering, logistics, and procurement, • Monitor job progress and ensure timely resolution of issues, • Build strong relationships with customers to support repeat business, • Support continuous improvement of service processes and workflows, • Refer to and interpret engineering drawings, • Prepare RAMS for site visits, • Assist field service engineers with technical queries and troubleshooting Experience as a Service Coordinator: • Background in Mechanical Engineering (Electrical is desirable but advantagous), • Strong technical administration skills with attention to detail, • Ability to read and interpret engineering drawings, • Experience using CRM systems, Microsoft Office, Excel (Hubspot or Microsoft Dynamics), • Ability to prioritise workload in a fast-paced environment Desirable experience as the Service Coordinator: • Knowledge of spare parts management and service planning, • Familiaritry with SOPS, • Expereince with steam systems, pressure vessels, and captial equipment is highly desirable, • Experience with LEAN methodolgies or continus improvement inititaves, • Multilingual would be an advantage Benefits you will receive as the Service Coordinator: • Half day finish on a Friday at 12:00pm, • Holiday: 5 weeks annual leave plus bank holidays., • Bonus: Company-wide profit-sharing scheme, • Pension scheme with up to 6% employer contribution, • Life Insurance: 2 x annual salary, • On-site parking, • Private dental and medical insurance