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The Service Delivery Manager (SDM) at Teceze is responsible for managing and ensuring the successful delivery of IT Infrastructure, End-User Computing (EUC), and large staffing engagements across multiple regions. This role is pivotal in maintaining service quality, operational consistency, and client satisfaction, while overseeing high-value projects, managing global teams, and driving process standardisation through SOP (Standard Operating Procedure) creation and governance. You will act as a bridge between clients, internal delivery teams, and senior leadership — ensuring every engagement meets defined SLAs, KPIs, and business outcomes. Key Responsibilities 1. Service Delivery Management • Oversee and coordinate the global delivery of IT infrastructure and EUC services across multiple client accounts., • Ensure service delivery meets contractual SLAs, KPIs, and quality standards., • Manage incident, problem, and change management processes in line with ITIL best practices., • Implement proactive monitoring, reporting, and escalation mechanisms for global operations., • Maintain high service availability, reliability, and client satisfaction scores (CSAT / NPS)., • Conduct regular service reviews with clients and internal leadership. 2. Project & Program Oversight • Manage and deliver high-value infrastructure and EUC transformation projects (e.g. migrations, rollouts, cloud transitions, hardware refresh, or EUC modernization)., • Work closely with Project Managers, Architects, and Delivery Leads to ensure milestones, budgets, and timelines are met., • Identify project risks and implement mitigation strategies., • Oversee resource allocation, scheduling, and dependency management across global teams., • Provide governance and executive-level visibility into ongoing project health and delivery outcomes. 3. Staffing & Resource Engagements • Lead and manage large staffing operations (permanent, contract, and project-based staffing) for global clients., • Collaborate with talent acquisition and HR for workforce planning, onboarding, and utilization., • Monitor deployment, productivity, and performance of on-site and offshore teams., • Drive optimization of staffing costs and bench management strategies. 4. SOPs, Process Design & Continuous Improvement • Develop, document, and maintain Standard Operating Procedures (SOPs) for all delivery functions, including:, • Incident / Problem / Change management, • Request fulfilment and escalation, • Service reporting, risk management, and client communication, • Staffing engagement and onboarding/offboarding, • Ensure all processes adhere to ITIL, ISO, and Teceze’s governance frameworks., • Drive automation, process simplification, and continuous improvement across service lines., • Conduct regular audits to ensure process adherence and identify improvement areas. 5. Client & Stakeholder Management • Serve as a primary point of contact for operational escalations, client satisfaction, and delivery alignment., • Build and nurture trusted relationships with client stakeholders and partners., • Participate in quarterly business reviews (QBRs) and service improvement planning., • Work closely with account management and pre-sales teams to ensure service continuity and contract renewals., • Escalate issues and risks proactively, providing solutions and corrective action plans. 6. Team Leadership & Global Collaboration • Lead geographically dispersed delivery and support teams (onshore / offshore)., • Coach and mentor Team Leads and Engineers to achieve performance excellence., • Promote a culture of accountability, teamwork, and customer-centric service., • Align teams with organisational goals, KPIs, and compliance standards., • Drive collaboration between technical, delivery, and operational functions across time zones. 7. Financial & Operational Governance • Track and report on delivery costs, utilization, project margins, and profitability., • Work with finance to manage budgets, forecasts, and resource costs., • Identify and execute opportunities for cost optimization and efficiency improvements., • SLA and KPI compliance across all client accounts, • Documented and implemented SOPs for all delivery operations, • Consistent CSAT >90% and high client retention, • Timely, within-budget completion of all assigned infrastructure/EUC projects, • Measurable cost savings through process improvement and resource optimization, • Regular QBR reports and operational dashboards #teceze #itservices

Event Manager 📍 Location: Full-time, On-site (W10 5BN – Notting Hill, London) 💷 Salary: Competitive, with commission and bonus structure 🚀 Start Date: October 2025 (ideally) About Us Pan-n-Ice and Rolling Minds are two of the UK’s most exciting and fast-growing experiential catering and events companies. We specialise in delivering unforgettable, high-energy food and drink activations for some of the world’s biggest and most iconic brands, including: 🟡 Google 🔵 Disney 🟣 Meta 🟢 Spotify 🔴 Netflix 🟠 Amazon ⚫ Nike … and many more. We activate at global flagship events — from Cannes Lions and Coachella to Glastonbury, Formula 1, and major brand launches across the UK and internationally. From branded food truck tours to interactive dessert stations, cocktail bars, premium street food stalls, and luxury sampling experiences — our work makes moments that go viral. We’re a young, dynamic, and creative team that thrives under pressure and lives for extraordinary experiences. The Role We're looking for a proactive and ambitious Event Manager to join our fast-paced team in London. This is a hands-on, client-facing role where you’ll manage inbound event enquiries, oversee the planning and delivery of events, and support the operational and staffing processes needed to bring everything together. You'll work closely with our Operations Manager and Directors, acting as the key link between sales, coordination, and event delivery. This is a mid-level position with scope to grow quickly, especially for someone who is commercially minded, highly organised, and thrives in a high-energy environment. Key Responsibilities Client Management & Sales • Manage inbound event leads from first enquiry through to confirmation, • Prepare and send tailored proposals, quotes, and pitch decks, • Liaise with clients throughout the planning process, acting as a key point of contact, • Help close deals and hit monthly event sales targets (commission applicable), • Work with the Ops Manager and Director to ensure smooth handover from sales to delivery Event Planning & Delivery • Support event planning, from logistics and run sheets to branding requirements, • Help oversee delivery of events on-site, from setup and guest experience to pack-down, • Represent the brand professionally and energetically at events across the UK, • Work with our Ops Manager to brief teams, organise logistics and deliver consistently brilliant experiences Team & Staffing Coordination • Help coordinate our team of event staff, freelancers and junior event execs, • Assist with rota planning and scheduling using internal tools and software, • Maintain staff databases and support recruitment/onboarding of new event staff, • Brief and manage staff on-site, ensuring top-tier customer service and performance General Responsibilities • Support general office administration and team organisation, • Manage CRM updates, sales pipelines, and event tracking, • Help improve internal processes, documents, and event workflows Who We’re Looking For ✅ 1–2 years experience in events, hospitality, catering, or experiential marketing ✅ Confident managing client communication and closing sales ✅ Highly organised, commercially aware, and solutions-focused ✅ Natural team player with strong people and time management skills ✅ Practical and hands-on – happy to get stuck in on-site when needed ✅ Comfortable working at pace and across multiple projects simultaneously ✅ Competent using spreadsheets, Google Workspace, and CRMs (training provided) ✅ Full UK manual driving licence – essential ✅ Comfortable driving vans across the UK – essential ✅ Based within a realistic commute to Notting Hill (W10 5BN) ✅ Willing to travel for events across the UK and occasionally internationally Benefits 🏆 Commission structure + performance-based bonus 🚴 Cycle to Work Scheme ❤️ Private Health Care (after 1 year) 🍦 Unlimited Free Ice Cream 🛫 Opportunities to travel across the UK and internationally 🐶 Dog-Friendly Office 😎 Fun, casual work environment in Notting Hill 📅 28 Days Holiday (including bank holidays)

The Company This ambitious business take pride in their delicious range of chilled and frozen products, supplying retail and food service customers across the UK, Europe and globally. Growing fast they are looking to add to their talented NPD team with a Senior Product Developer. The Role Reporting to the General Manager, you’ll be joining a small NPD team and will be responsible for the end-to-end development of exciting new food products - ensuring each concept is not only innovative but commercially in line with product briefs and market insights. This is a broad role where you’ll be working with the overseas R&D team to transform customer briefs into viable production possible products. You’ll take ownership of all stages in the product lifecycle, manage project critical paths and collaborate with technical, ops and procurement teams to ensure quality, innovation and compliance are achieved on the exceptional new products that will adorn the retailer shelves. You’ll also be involved in packaging improvement, artwork sign off and post-launch reviews. A key part of your role will be forging lasting customer relationships to understand project aspirations and transform these briefs into on-trend and on-time concepts. The Candidate We are seeking an ambitious, creative and capable Product Developer looking to step up into broad role within a growing business. You’ll have experience ideally within chilled or frozen categories for branded or retail own-brand products. You’ll relish the chance to be involved in every facet of NPD and EPD. Ideally you will have a food degree too. We’re also looking for exceptional communication skills, as you’ll be retailer facing, and managing projects with internal internation teams to launch products quickly and successfully. You must have excellent communication and organisation skills coupled with the ability and enthusiasm to learn quickly and get started on new projects. You will have an amazing understanding of food trends, ingredients, and seasonality which you can use to revamp recipes as well as conjure up new delights. This is an exciting role where frequent travel will be involved across the UK, EU and to SE Asia. So, if you’re currently a Product Developer looking to grow and thrive in a pacey new environment with lots of customer contact, then this could be the role for you! Apply now or call 0345 2600 737 / 07700 137 110 for a confidential chat. Ref: L6897 Due to the large number of applications our opportunities attract, it sometimes takes us time to thoroughly review and consider them all. We endeavour to respond to every application within 5 working days, however if you have not heard from us within this timeframe, we are sorry to say your application for the role has not been successful. To support you in showcasing your best self, we make sure that any necessary accommodations, whether physical or non-physical, are provided to assist you throughout the job application and interview process. Also, please note that we are only able to accept and respond to applications from candidates with eligibility to work in the UK and those who hold valid work visas

My leading Technology client are looking for a Claims Handling Manager to take responsibility for the Claims Investigation and Validation process, as well as the outsourced customer contact centre provider and teams. This is a crucial role in order to provide effective oversight of their claims handling service and ensure the delivery of good customer outcomes through out the process. You'll also be responsible for monitoring Outsource Service Providers performance against SLAs; identifying and driving improvements; acting as a point of escalation to resolve emerging risks or issues; and providing direction to assist with complex claims. This is a high profile position in a supportive and top performing team. A brilliant opportunity! The following skills / experience is essential: • Strong background in Retail insurance, • Claims Handling background, • Overseen a Contact centre team (either outsourced or in-house), • Excellent communication skills Salary: Up to £80,000 + bonus + good package Location: London (good work from home options available) If you are interested in this Claims Handling Manager position and meet the above requirements please apply immediately.

About the Role We are seeking a Product Manager – Spare Parts & Reverse Supply Chain to lead the design, implementation, and optimisation of our European spare parts platform. This role is critical in shaping the post-purchase experience, enhancing operational efficiency, and driving sustainability through innovative reverse supply chain solutions — from reconditioning and RMA to resale and recycling. You will collaborate with cross-functional teams across Europe, transforming business needs into scalable, data-driven systems that support customer satisfaction and long-term business growth. What You’ll Do • Define and execute the end-to-end strategy for the spare parts business — from design and system build to launch and optimisation., • Develop and implement reverse supply chain capabilities, including parts reconditioning, RMA handling, resale, and scrapping, aligned with sustainability and compliance goals., • Partner with procurement, customer service, and operations to streamline after-sales workflows and ensure seamless service delivery., • Leverage data and feedback from customers and partners to drive continuous improvement in lifecycle management and operational excellence., • Collaborate with tech and operations teams to translate business needs into product features and process innovations. What You’ll Bring • Bachelor’s degree (or higher) in Business, Supply Chain, Engineering, or related field., • Proven experience in reverse logistics, after-sales operations, or e-commerce product management., • Strong understanding of spare parts and reverse supply chain processes — repair, RMA, resale, and recycling., • Hands-on experience leading cross-functional projects from concept to launch., • Data-driven mindset with a balance of customer focus, cost control, and operational efficiency., • Excellent English communication skills and the ability to collaborate across regions., • A proactive, structured thinker who thrives in a fast-paced, dynamic, and startup-like environment. Why Join Us • Opportunity to build and scale a high-impact product across multiple European markets., • Work in a collaborative, cross-border environment with leading global brands., • Drive sustainability and innovation in the rapidly growing reverse supply chain ecosystem. If you’re passionate about driving operational innovation and building sustainable supply chain solutions, we’d love to hear from you. Apply now and be part of shaping the future of reverse logistics in Europe.

Job Description Title: Sales Associate - Stratford John Lewis Full-Time Reports To: Concession Manager Company Overview Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal. As a key member of Longchamp’s boutique team, Sales Assistants play an essential role in creating a luxurious, welcoming, and personalised shopping experience. They are the frontline ambassadors of the brand, combining product knowledge, enthusiasm, and elegance to deliver exceptional service. Values & Culture Longchamp embraces five core values: • Elegance – Providing a refined and polished customer experience, • Authenticity – Acting with honesty and professionalism, • Creativity – Encouraging innovation and fresh thinking, • Quality – Striving for excellence in service and product, • Sustainability – Committing to thoughtful, responsible business practices Sales Assistants embody these values through every client interaction and contribute to a culture of respect, collaboration, and passion for luxury retail. Job Purpose To deliver exceptional, personalized service that exceeds client expectations, supports daily boutique operations, and contributes to achieving sales and Clienteling goals in alignment with Longchamp’s luxury standards. Key Responsibilities Customer Service & Sales • Welcoming and advising customers: provide a warm, personalized welcome and guide clients through tailored recommendations based on their needs., • Contributing to sales: taking an active part in selling products in line with the company's sales techniques and store objectives., • Building long term relationship with clients: develop and maintain client relationships through excellent service and personalised follow-up., • Managing returns and exchanges: dealing with customer requests for product returns or exchanges, in line with internal policies. Product & Brand Knowledge • Demonstrate in-depth knowledge of Longchamp products, craftsmanship, and brand heritage, • Communicate brand stories and product features with confidence and clarity, • Stay updated on new arrivals, seasonal launches, and promotional activities Boutique Operations • Ensuring product presentation: making sure that products are displayed in adherence to visual merchandising guidelines., • Restocking and stock management: support replenishment, stockroom activity, and inventory accuracy, • Managing checkout operations: carrying out transactions smoothly and guaranteeing fast, secure service and data capture Skills & Qualifications • Minimum 1 year of experience in retail, preferably luxury or premium, • Strong interpersonal and communication skills, • POS system knowledge and basic MS Office familiarity, • Fluent in English (additional languages preferred), • Passion for fashion, customer service, and luxury brands Person Specification • Outgoing, polished, and professional demeanour, • Service-driven and problem solving, • Team player with a proactive attitude, • Detail-oriented, punctual, and dependable, • Organized, and able to prioritize daily tasks, • Flexible with scheduling including weekends, evenings, and holidays Key Performance Indicators (KPIs) • Personal sales revenue, • Conversion rate (footfall to sales), • Average transaction value (ATV) and Units per Transaction (UPT), • Client satisfaction feedback and mystery shopper results, • CRM entry completion and data quality, • Visual merchandising compliance Benefits · Competitive salary · Monthly and annual performance bonuses · Enhanced pension contribution · Generous holiday allowance after qualifying period · Private health cover after qualifying period · Enhanced Maternity, Paternity and adoption pay · Staff discount Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.

About the Role An international organisation is seeking to hire a Loyalty & Partnerships Manager to lead the development and execution of its customer loyalty strategy. This role will manage the organisation’s loyalty programme, driving member acquisition, campaign performance and strategic partnerships to enhance customer experience and commercial outcomes. You’ll be responsible for creating compelling content and campaigns, managing relationships with internal stakeholders and external partners and ensuring the loyalty programme delivers measurable value across multiple channels. Key Responsibilities Loyalty Campaign Strategy & Planning • Support the development and execution of loyalty programme strategy., • Manage campaign calendars, creative briefs and content development., • Lead partnership initiatives to grow and engage the member base., • Maintain reporting frameworks to measure campaign performance., • Ensure GDPR compliance and best practice in all communications. Product & Service Ownership • Oversee lifecycle and trigger-led campaigns., • Act as the point of contact for loyalty content across internal teams and external partners. Budget Accountability • Ensure campaigns meet budget and ROI targets. Subject Matter Expertise • Share insights on emerging loyalty innovations with internal and external stakeholders. Stakeholder Management • Collaborate with commercial teams to integrate loyalty into broader propositions., • Manage partnerships and ensure contractual compliance and performance., • Coordinate with data and creative agencies to deliver campaigns effectively., • Support retailers with system integration, issue resolution and training. What We’re Looking For • Proven experience managing or working within a loyalty programme., • Background in CRM, direct marketing or similar fields., • Experience writing briefs and managing agency relationships., • Strong understanding of data protection legislation., • Analytical mindset with experience in data insights., • Familiarity with CRM and loyalty technology platforms., • Experience in travel, hospitality, retail, or loyalty sectors is highly desirable. Benefits Package • Salary: Up to £50,000 per annum, • Bonus: 10% performance-based, • Pension: Competitive employer contribution, • Private Health Cover: Included

Who we are? Europa Worldwide Group is an ambitious independent logistics operator with three divisions, Europa Road, Europa Air & Sea, and Europa Warehouse, and has been featured in The Sunday Times Top Track 250 for three years. The group employs over 1,100 people with 16 sales and customer services sites across the UK and Ireland, and the Republic of Ireland, plus Europa’s own teams in Belgium, the Netherlands, Hong Kong, China, India, the UAE and South Africa. We are looking for.. We require a hard-working and process orientated individual, with the ability to perform continued tasks consistently. Customs process, customs systems, HMRC regimes and full working knowledge of CDS is required. You will be diligent and accurate in your attention to detail, with strong communication and customer relationship skills. The working hours for this role are Monday-Friday 9am-5:30pm with 3 days minimum in the office and up to 2 days per week from home once probation is passed. Please only apply for this vacancy if you can commit to this. Some of the many benefits we can offer in return: • Excellent salary package up to £37k per annum depending on experience, • Hybrid working arrangement: The hybrid arrangement is 3 days on site/ office based - and 2 days remote/ from home. *This arrangement will be actioned following a 3 month probation period., • 25 days annual leave, plus all UK bank holidays, • Bereavement Leave & Sick Pay, • Pension & Death In Service, • Enhanced Maternity / Paternity & Adoption pay, • Employee Wellbeing Programme What you will be doing: · Enter Import consignments into the in house TMS to facilitate customs clearance. · Understand the information you need to make the inbound clearance, where to obtain it, and complete the entry in accordance with regulations. · Contact customers and other key stake holders such as operators, shippers etc for instruction and information to facilitate clearance. · Understand what documentation is required to ensure a compliant and timely clearance. · Discuss any complex issues or requests to your supervisor / line manager. · Ensure the highest standards of customer service and process compliance within the team. · Tackle any areas of non-compliance and solving problems in an effective and timely manner. · Any other related duty as dictated by your supervisor/manager, from time-to-time. What you will bring to the role: · Skills in Microsoft Outlook, Word and Excel. · Strong experience and knowledge with customs processes, customs systems (CDS / Destin8), customs regimes, issue and query resolution. · At least 3 years’ experience preferred in customs declarations and regimes. · Knowledge of Transit systems and the raising of transit documentation · Diligent and accurate attention to detail when processing large amounts of data. · Strong communication and customer relationship skills. · Excellent organisational skills, exceptionally diligent for adhering to rules of compliance and a nose to understand and work out complex problems, with an ability to understand the workings of customs regulations and apply appropriately and correctly. Europa Worldwide Group do not accept agency CV submissions unless specifically requested/ engaged with the role by the Internal Recruitment Team. Please do not submit speculative CV’S to our Recruiters, Employees, Hiring Managers, or any branches/locations directly. Europa will not be responsible for any fees related to CV’s received in this unsolicited manner. Please note - if you submit your CV, you are giving Europa Worldwide Group Ltd, and its subsidiaries consent to hold your personal data. All applications will be dealt with according to General Data Protection Regulations. Europa Worldwide Group are committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note that there will be pre-employment checks with this role.

Job purpose • Full accountability for and retention of a portfolio of clients across multiple lines of business. Whilst experience in both Group Risk and Healthcare is desired the priority is expertise in PMI / Health Trust market., • Undertake a Customer Relationship Manager role on strategic clients and able to develop innovative and practical solutions to inform / solve issues, • Be recognised and approachable both internally and externally as a proposition expert (i.e. Medical / Wellbeing / Risk), • Collaborate with clients to review and optimise clinical pathways, implement tailored onsite health solutions, and address broader organisational health and wellbeing risks beyond traditional insurance lines. This includes identifying systemic issues, integrating preventative strategies, and aligning health initiatives with overall business objectives., • Work with the new business team on the development of client opportunities, • Utilising client and market relationships to enable resolution of issues and completion of client projects Key tasks and responsibilities • Management of multiple client stakeholders, particularly for larger clients with differing agendas, • Engage in high level strategic conversations with key clients to uncover broader organisational needs, shape long term health and benefit strategies and identify opportunities for value added, revenue generated initiatives, • Deepen client engagement by analysing occupational health support, health and safety risks and industry specific challenges, translating insights into tailored, holistic wellbeing strategies that address systemic organisational risk., • Leverage data analytics and reporting tools to inform client strategy and measure impact of health & wellbeing initiatives, • Stay abreast of emerging trends in employee benefits, health tech and wellbeing to inform client recommendations and internal proposition development, • Able to share wider client stories and therefore advise more broadly than immediate service lines, • Mentoring and support for team members to enable them to reach their full potential, • Internal and external networking to contribute positively to the image of People Solutions, • Proactively drive and improve commercial value and sustainability of client services, • Delegation of appropriate day to day servicing of a client’s benefits programme to ensure that work is undertaken at the most appropriate level, • Undertake second pair of eyes checks and have technical oversight of others work, • Acting as a role model, leading by example, • Driving service improvements, quality initiatives and efficiencies in working practices, • Identify and undertake consulting projects and identify opportunities to commercialise work undertaken, • Contribution to seminars and articles for publication, • Support the recruitment of new associates into the People Solutions team Experience/competencies • Extensive experience in UK benefits market, • Appreciation of current market dynamics and strategic challenges for corporate clients, • In depth product knowledge of core insurance processes, • Strong professional negotiation and persuasion skills to achieve objectives, • Strong analytical mindset with the ability to interpret complex data and translate it into actionable insights, • Strong client relationship skills and desire to take ownership of key strategic relationships with senior stakeholders, • Experience supporting clients through change initiatives such as benefits redesign or health strategy transformation, • Ability to handle difficult conversations, • Strong verbal and written communication and client relationship skills which can be adjusted to suit the audience, • Understanding of how diversity, equity and inclusion intersect with health and wellbeing strategies, • Ability to collaborate effectively with colleagues and providers, • Ability to juggle multiple priorities and manage time effectively, focusing on balancing priorities, targets, and deadlines, • Demonstration of leadership behaviours, • Good critical thinker and able to distil complex issues down into clear, actionable tasks, • Literate in all MS Office applications and particularly proficient in Excel and PowerPoint

Programme Director/Manager – Mainframe Modernisation (Global Reinsurance) 6-Month Contract - Outside IR35 UK-Based | London (Hybrid) A leading global reinsurance organisation is seeking an experienced Programme Manager to lead a high-impact Mainframe Modernisation initiative. This is an exciting opportunity to drive a complex transformation programme within a global environment, working across multiple regions and stakeholder groups. Key Responsibilities: • Programme Leadership: Lead the planning, execution, and delivery of a global software modernisation programme, ensuring alignment with business objectives and timelines., • Strategic Delivery: Define the programme structure and methodology, ensuring clear objectives, scope, and governance aligned with customer value and business outcomes., • Stakeholder Engagement: Build strong relationships with global reinsurance teams, central IT, third-party vendors, and senior stakeholders (including C-suite), ensuring alignment and collaboration., • Vendor & Partner Management: Oversee external delivery partners and service integrators, ensuring performance, compliance, and value delivery., • Governance & Reporting: Establish and manage programme governance, including SteerCo oversight, risk management, and regular reporting to executive leadership in London and New York., • Scope & Dependency Management: Manage programme scope and interdependencies across workstreams, ensuring timely delivery and budget adherence., • Benefits Realisation: Support the business in identifying, tracking, and realising programme benefits throughout the lifecycle. Key Experience & Skills: • Proven experience delivering complex IT transformation programmes in large, global organisations., • Strong track record of mainframe modernisation, ideally involving BlueAge or similar technologies – very desirable., • Experience migrating legacy systems to public cloud environments – desirable., • Demonstrated ability to manage multi-vendor delivery models and complex stakeholder landscapes., • Experience in the reinsurance or insurance sector, ideally with exposure to broking platforms such as Trace/OpenTwins – highly advantageous., • Exceptional leadership, communication, and negotiation skills, with the ability to operate at senior levels and influence outcomes., • Comfortable working in fast-paced, ambiguous environments with a hands-on, delivery-focused mindset. If you're a senior programme leader with a passion for transformation and experience in global delivery, we’d love to hear from you. Apply now and we’ll be in touch to discuss the opportunity further.

dnata Catering UK is the world’s largest inflight caterer. Now spanning more than 60 global locations, we continue to invest in growing our business through technology, new facilities and acquisitions. We’re growing where our customers want us to. Our Shift Manger will pro-actively manage the daily operation, with responsibility for the delivery of safety cost, quality, compliance and people KPIs – in line with company, legal and airline standards. To be actively involved and maintain an effective and productive team which focuses achievement on results and develops and sustains effective customer relationships. Key Responsibilities of a Shit Manager: • Highly motivated and driven in maintaining the highest standards in quality, food safety, HACCP and Health & Safety., • Pro-actively investigating all accidents/incidents/delays to determine the root cause and put in place the appropriate solutions to eradicate further reoccurrences., • To ensure work is completed according to daily work schedule and all costs are within agreed targets and any issues escalated to Operations Manager when necessary., • Work in collaboration with Shift Supervisor to ensure that rosters, work schedules and teams are managed effectively and in a fair and transparent method., • Ensure all material and product and related costs are allocated and effectively managed within budget and to deadlines., • Able to manage targets and ability to demonstrate their impact on business performance. Championing change initiatives and improvements with OPS Ex, • Ensure standards of external and internal customer service are met and use of effective pro-active commutation with all internal and external key stakeholders is maintained., • Adhering to all Legislation, Company Policy and Compliance standards are met., • Providing Leadership, coaching and training to the team and dealing with any employee relations issues according to Company policy. What do we need from you? • Problem solving skills., • Experience within the transport sector or logistics., • Stakeholder management., • Computer literate - Microsoft Outlook, Word and Excel, • Evidenced people management experience e.g. dealing with performance issues, holidays, rosters and absence management, • An understanding of cost and control management, • Attention to detail and accuracy, • Good organisation skills and flexibility Finally, what's in it for you? • An opportunity to be part of a global family., • Free breakfast, lunch and dinner on site, • Free tea and coffee whilst on shift, • £60 towards both, dental and optical cover through our Simply health Cash Plan, • £150 if you Refer a Friend, • Discounted gym membership at over 2000 gyms nationwide, • Cycle to Work Scheme, • Opportunity to enhance your learning through our inhouse apprenticeship programme, • Access to our Employee Assistance Programme (EAP) which offers counselling If you believe your skills and experience align with what we're looking for, we encourage you to apply — we’d love to hear from you!

Buildings Facilities Supervisor Location: London Report To: Senior Data Centre Manager Job Purpose: The Facilities Buildings Supervisor oversees all DataCenter Client London Data Centre buildings, ensuring operational excellence across the campus. This includes managing building fabric, office spaces, subcontractors, and compliance with industry standards and legislation. The role focuses on continuous improvement and effective project management for building maintenance and enhancement. Key Responsibilities: • Manage maintenance and enhancements of building fabric and grounds., • Lead projects for building maintenance, including RAMS, permits, and sign-off., • Ensure compliance with various regulations (e.g., water, fire safety, HSE, noise, waste, etc.)., • Collaborate with Risk & Compliance to ensure adherence to legislation., • Oversee subcontractors and manage health & safety for building-related works., • Support audits and track incidents, complaints, and non-conformities., • Manage office spaces, including stationery, coffee machines, and vending services., • Track building assets via the CAFM system and ensure ongoing maintenance., • Complete building checks and maintain a clean, presentable front-of-house environment. Regulatory Compliance: • Ensure compliance with Health & Safety, Environmental Protection, and various ISO standards (e.g., ISO 9001, ISO 27001, ISO 14001, etc.). Qualifications & Experience: • Essential: Experience in building management, service delivery, and managing teams. PC literacy and strong reporting skills. Knowledge of compliance standards and statutory requirements., • Desirable: Experience in a Critical Environment and familiarity with ISO-regulated processes. Personal Attributes: • Passionate about delivering a world-class environment., • Motivated, organised, and adaptable with strong communication and problem-solving skills., • Customer-focused with a desire to provide high service delivery. Competencies: • Customer Focused: Builds rapport and strives to exceed customer expectations., • Collaborative: Works well with colleagues and suppliers to achieve team goals., • Ownership: Proactively identifies improvements and adapts to change., • Delivering Promises: Takes responsibility and exceeds targets., • Open and Courageous: Shares feedback, challenges respectfully, and welcomes change., • Energy and Enthusiasm: Motivates others and represents the company positively. If you are an experienced Building Facilities Supervisor/Manager seeking a new challenge in a growing technology infrastructure business, we encourage you to apply now!

Autel Energy business is booming in Europe. We are now inviting talented people to join our team and create a green future together! About Autel Energy Founded in 2004, Autel Intelligent Technology Corp., Ltd. specializes in the R&D, production, sales, and service of automotive intelligent diagnostics, detection and analysis systems, and automotive electronic components. Autel is one of the world's leading suppliers of automotive intelligent diagnostics, testing, and TPMS products and services. In February 2020, Autel was listed on the SSE STAR Market (stock code: 688208). Autel Energy was launched in 2021, dedicated to providing a full range of AC/DC charging station products and solutions for various scenarios. After three years of rapid development, Autel Energy has become a leading solutions provider of EV charging station products in Europe. With excellent quality and high-quality localized service of AC/DC series products, are highly favored by European energy companies, CPOs, and dealers. In Europe, we have: • Over 120 employees actively engaged in researching and developing electric vehicle charging solutions, aiming to explore sustainable development for people, vehicles, technology, and new energy., • 7 subsidiary companies located in the United Kingdom, France, Germany, the Netherlands, Italy, Spain, and Sweden, providing local services and support. We work closely with our customers, understand their needs, and provide customized solutions., • 4 local training centers dedicated to providing professional product technical training for our customers., • 2 local cooperative warehousing centers to ensure stable product supply. For further information, please visit us now at ___ We offer: • Highly competitive salary and benefits package, • Excellent career development opportunities, • International work environment, • Opportunities to collaborate and learn from top talents in the industry We look forward to candidates who: • Have a passion for the new energy industry and are enthusiastic about the charging pile industry, • Possess good communication skills and a spirit of teamwork, • Demonstrate a sense of responsibility and proactiveness, • Candidates with relevant work experience are preferred By joining us, you will: • Participate in the rapid development of the European new energy market, • Contribute to the cause of green environmental protection, • Collaborate with outstanding talents from around the world, • Achieve your career dreams Job Summary We are looking for an experienced Service Manager to oversee the service quality management, maintenance process optimization, and customer service KPI performance for EV charging solutions in the UK market. This role will work closely with the technical support team to drive service excellence. The ideal candidate will possess solid knowledge of charging infrastructure, AC/DC chargers, remote monitoring systems, and service contract management. Key Responsibilities Service Quality & Process Optimization • Collaborate with the technical support team to drive continuous improvement in service delivery quality., • Provide professional insights into AC/DC charging technologies, including fault diagnosis and issue analysis., • Lead maintenance process optimization, incident response mechanisms, and standardization of service workflows., • Support the development and optimization of preventive maintenance, troubleshooting, and spare parts management processes., • Monitor and promote the execution of Service Level Agreements (SLAs) to improve response times and customer satisfaction., • Work with customer success, sales teams, and third-party service providers to ensure consistent service delivery., • Responsible for the selection, onboarding, and management of service partners, ensuring their competence and competitiveness., • Establish and monitor performance KPIs for service partners, driving ongoing improvement in service quality., • Monitor key service performance indicators (KPIs) and promote data-driven continuous improvement., • Participate in customer meetings, responsible for communicating and reporting service KPIs, and providing improvement proposals., • Coordinate with remote monitoring teams to enhance proactive alerting and issue response mechanisms., • Support the application and advancement of remote diagnostics and predictive maintenance capabilities. Qualifications & Requirements Education & Experience • Bachelor's degree or above in Electrical Engineering, Mechanical Engineering, or a related technical discipline., • 5+ years of service management experience, preferably in EV charging, power electronics, or electrical infrastructure sectors., • Solid understanding of AC/DC charging technologies, power electronics, and EVSE protocols (e.g., OCPP, ISO 15118, etc.)., • Familiarity with common EV charger fault types and resolution processes., • Knowledge of remote monitoring systems, diagnostic tools, and IoT technologies., • Strong problem-solving skills with a customer-focused mindset., • Excellent cross-functional collaboration and communication skills., • Ability to work independently and continuously drive service process improvements., • Prior experience in EV charging industry or related power infrastructure sectors., • Certifications in power electronics, electrical engineering, or maintenance management are a plus., • Experience working with international customers or cross-regional service teams is an advantage. Location: London, UK Start date: As soon as possible Working hours: Full-time Apply now and join Autel Energy to create a green future together! Contact: Apply directly on LinkedIn or send your resume to . Please mention the position that you are applying for in the subject. Best of luck with your job application! Autel 欧洲新能源业务蓬勃发展，现诚挚邀请优秀人才加入我们的团队，共创绿色未来！ 关于Autel Energy: Autel Intelligence 成立于2004年，在全球共有超过2000名员工，专业从事汽车智能诊断、检测分析系统和汽车电子元件的研发、生产、销售和服务，是世界领先的汽车智能诊断、检测和TPMS产品和服务的供应商之一。2020年2月，Autel在上交所STAR市场上市（股票代码：688208）。 Autel 欧洲新能源业务于2021年启动，致力于为各种场景提供全系列AC和DC充电桩产品和解决方案。经过三年高速发展，Autel 新能源已成为欧洲领先的充电桩产品解决方案提供商，旗下的 AC 和 DC 系列产品凭借过硬的品质和优质的本地化服务，深受欧洲能源公司、CPO 和经销商的青睐。 我们在欧洲拥有: • 超过120名员工，积极研究和开发电动汽车充电解决方案，旨在探索更好的人、车、技术和新能源的可持续发展；, • 7个实体子公司分布在英国、法国、德国、荷兰、意大利、西班牙和瑞典，提供当地服务和支持，紧密与客户合作，了解其需求并提供定制化解决方案。, • 4个欧洲本地培训中心，致力于为客户提供专业的产品技术培训；, • 2个本地合作仓储中心确保产品稳定供应； 欲了解更多信息，请立即访问我们的网站：___ 我们提供: 极具竞争力的薪酬和福利待遇； 良好的职业发展机会； 国际化的工作环境； 与行业顶尖人才合作学习的机会。 我们期待您: 热爱新能源事业，对充电桩行业充满热情； 具备良好的沟通能力和团队合作精神； 富有责任感和主动性； 拥有相关工作经验者优先。 加入我们，您将: 参与欧洲新能源市场的快速发展； 为绿色环保事业贡献力量； 与来自世界各地的优秀人才携手共进； 实现您的职业梦想。 岗位职责： 服务质量与流程优化 • 与技术支持团队协作，持续提升服务交付质量。, • 提供有关AC/DC充电技术的专业见解，包括故障诊断与问题分析。, • 主导维护流程优化、事故响应机制建设以及服务工作流程标准化。, • 支持预防性维护、故障排除和备件管理流程的开发与优化。, • 监督并推动服务等级协议（SLA）的执行，以提升响应速度与客户满意度。, • 与客户成功团队、销售团队及第三方服务商合作，确保服务一致性。, • 负责服务合作伙伴的选择、培训及管理，确保其能力与竞争力。, • 建立并监控服务合作伙伴的绩效KPI，推动服务质量持续改进。, • 监控关键服务绩效指标（KPI），推动以数据为基础的持续优化。, • 参与客户会议，负责传达与汇报服务KPI，并提出改善建议。, • 与远程监控团队协调，增强主动警报与问题响应机制。, • 支持远程诊断与预测性维护技术的应用与发展。 任职要求： 教育与经验 • 电气工程、机械工程或相关技术学科本科及以上学历。, • 五年以上服务管理经验，优先考虑具备电动车充电、电力电子或电力基础设施行业背景者。, • 扎实掌握AC/DC充电技术、电力电子及EV充电协议（如OCPP、ISO 15118等）。, • 熟悉常见充电桩故障类型及解决流程。, • 了解远程监控系统、诊断工具与物联网（IoT）技术。, • 具备强大问题解决能力，客户导向思维。, • 优秀的跨职能协作与沟通能力。, • 能独立工作并持续推动服务流程改进。, • 有电动车充电或相关电力基础设施行业经验者优先。, • 持有电力电子、电气工程或维护管理相关认证者优先。, • 具备国际客户服务经验或跨区域团队协作经验者更佳。 入职地点：英国伦敦 入职时间：尽快 工作时间：全职 立即申请，加入 Autel 新能源，共创绿色未来！ 联系方式: 领英直投或者发送到简历到 （请记得在邮件题目中注明您申请的职位） 祝您求职顺利！

Job Title: Venue Manager – Dabbers Social Bingo Location: City, London Salary: £40,000 + Bonuses + Company Shares (after 6 months of targets / growth) Hours: 45 hours per week About Dabbers Social Bingo At Dabbers, we’re shaking up the traditional bingo hall and turning it into a full-blown entertainment experience, think electric hosts, buzzing crowds, comedy, cocktails, and confetti. We celebrate play, personality, and people, creating unforgettable nights out for our guests. Now, we’re on the lookout for a Venue Manager with entrepreneurial flair, someone ready for their next big challenge and eager to grow with an independent and exciting social entertainment brand. About the Role As hospitality management roles go it’s unusual. It’s full on fast paced but for now we’re opening only 4 days a week. We can’t promise that in December, but for the rest of the year there’s some room for balance. We’re looking for someone who can lead with confidence, inspire a team, and keep the good times rolling while driving performance and guest satisfaction. You’ll oversee the Dabbers experience, from managing the front of house staff and rotas to creating cocktails, ordering stock and making sure the night goes off with a bang. If you love fast-paced environments, creative problem-solving, work well in a team and getting stuck in, you’ll fit right in. Key Responsibilities Take charge of daily operations across the venue. Focus on sales and service excellence, ensuring every guest leaves smiling. Lead by example — train, inspire, and empower your team. Work with marketing, sales and production to deliver show-stopping promotions. Keep the vibe high and the venue running smoothly – cheerful in the face of challenge Jump in where needed: from fixing lights to crafting innovative ideas to throw into the Dabbers mix. What We’re Looking For Manager experience in hospitality, ideally with entertainment . A true people person who loves creating memorable experiences. Entrepreneurial energy — always thinking about what’s next. A positive, can-do attitude and team-first mindset (leave the ego at the door). Comfortable in a hands-on, fast-paced environment. Excited by growth, with the opportunity to earn company shares after 6 months of successful performance. Experience in venue operations, implementing systems and delivering great customer service. Perks & Benefits £40,000 annual salary + performance bonuses. Company share options after 6 months of venue growth. A creative, collaborative team who know how to work hard and have fun. Real progression opportunities as Dabbers continues to expand. How to Apply Ready to roll up your sleeves, bring your A-game, and apply now, send your CV to

Associate Director – Building Surveying at SRVO Location – Hybrid working – London Working Hours – 37.5 hours per week, 0900 – 1730 Monday - Friday Salary – Competitive About SRVO: SRVO is a Chartered Surveying and Property Consultancy, providing a full range of surveying, project and consultancy services, along with Risk Assessments throughout the UK. SRVO supports both the commercial and residential sectors, we are proud of our great reputation and the relationships built with our clients over many years. Our mission is to transform the property landscape with safe and sustainable solutions. At SRVO, we set up people to succeed, giving them the tools and support that they need to do so. This includes providing our people with a clear path to career development and a broad variety of experience, whilst also providing technology and tools that enable them to flourish. We recognise the individual capabilities and contributions of all our people as we do this, in a supportive environment where wellbeing is prioritised. We foster an ambitious environment, where people strive to improve and be challenged whilst also enjoying the work that they do. We are open and clear regarding reward and seek to deliver a leading approach that recognises great people. SRVO are an Odevo Group Company. Benefits: • 25 days annual leave for work-life balance., • Car allowance., • Hybrid and flexible work opportunities., • Financial support for personal development., • Opportunities for career growth., • Employee Referral Scheme for potential bonuses., • Discretionary Bonus. Job Description: Join a rapidly growing property company at the forefront of the real estate market. The Associate Director is required to lead a small team of Building Surveyors located in the south, under the direction of the Building Surveying Director, to undertake in the delivery of core services offered by the company primarily within the residential market. Job Responsibilities: • Management and motivation of a small team of remote based Building Surveyors in the delivery of consultancy services to internal and external clients to contribute to the overall fee income and increased profitability for the business., • Developing and improving the performance of the team; formulating and implementing growth plans for the expansion of the department., • Managing the recruitment, supervision and development of staff within the team., • Proactively marketing the services of the department to the wider business to ensure future projects are awarded to the team., • Providing advice on building defects across the full range of property types and ages., • Preparing Preventative Planned Maintenance Reports and budget costs and advising clients on planned maintenance matters., • Acting as Project Manager/Contract Administrator on projects ranging in value from £50k to £3m+. Dependent on the size and complexity of each project you may work alone or lead a professional team., • Where appropriate, act in the Capacity of Principal Designer, including preparing PCI packs, review of CPP’s preparing H&S files for CDM Regs 2015., • Experience of and a good understanding of the BSA Building Regulations Principal Designer [BRPD] for HRB’s., • Undertaking Building Reinstatement Cost Assessments., • Completing building condition surveys on commercial, retail, industrial and residential premises., • Completing Building Height Surveys and Structural Appraisals for Building Safety Reports relating to the Building Safety Act 2022., • Experience of Monitoring or Project Managing cladding remediation type projects would be an advantage., • Preparing Schedules of Dilapidations negotiating claims and providing general advice to Landlords and Tenants., • Providing Party Wall advice to Building and Adjoining Owners (desirable but not essential)., • Generally, assist in company initiatives and lead where required, including business development, improvement of services, CPD’s and training, and mentoring of junior staff and APC Candidates. Experience and Key Skills: • A commercially minded team leader to develop and enhance our surveying function., • This is a great opportunity to be responsible for a business unit with instant impact and achievable results., • Have the ability to identify opportunities and build relationships with client contacts with proven business development skills., • Experience of managing a team or have aspirations to step up into a management role., • Whilst not essential having experience of the residential property management industry would be an advantage., • Have detailed knowledge of various forms of construction, building pathology and relevant legislation including fire related legislation., • Manage your own workload, utilising other members of the team where appropriate to assist you., • Ability to deal confidently and professionally with a wide range of people including clients, property managers colleagues, and contractors both by phone, video, email and face-to-face., • Strong organisation skills and ability to self-manage time and meet reporting deadlines., • Be a ‘self-starter’, able to work effectively remotely and independently, and manage their own workload and pipeline of work., • IT literate in MS programs, including Word, Excel, Outlook., • Good verbal and written communication skills, including spelling, grammar., • Strong team working skills., • Professional and courteous customer facing manner, and commitment to excellent service., • Must hold a valid clean UK Driving Licence., • AutoCAD ability desirable. Qualifications: The role holder will have the following: • MRICS qualified with a minimum of 5+ years PQE, • Building Surveying Degree from a UK institution and completed a RICS accredited BSc Course. Minimum grade achieved 2:1. In addition to the above the role holder will be willing to formally complete: • DBS check (in date), • CSCS Card (in date), • Additional training as and when required to maintain and develop skills relevant to the companies services (paid for by the company)

Main Responsibility Oversee branch operations and manage personal bankers’ operational duties. Act as the primary branch leader in the absence of the Area Branch Manager, who focuses more on business development. Report directly to the Area Branch Manager with a dotted line to Head Retail Operations. Job Responsibilities • Ensure branch operational excellence with Area Branch Manager., • Manage operational performance of Personal Bankers/Cashiers., • Hold joint custody of cash, valuables, security forms, and lockers; single custody of loan documents., • Manage branch keys and alarm codes as second emergency contact., • Supervise and authorize cash transactions, ensuring AML/KYC compliance., • Enter security form inventory into the system., • Authorize debits to constituent and office accounts (within limits)., • Oversee bills collection, delivery orders, postage, and stationery., • Verify and sign Demand Drafts as primary verifier., • Check and authorize inward clearing transactions and account reconciliations., • Monitor returns, payments, and charges., • Assist with branch administration, staff punctuality, and customer service., • Supervise branch routine and allocate work in emergencies., • Manage account opening/closing and loan accounts (appraisal, supervision, documentation)., • Calculate drawing power and assist with loan applications/renewals., • Ensure KYC compliance and maintain loan-related registers., • Open/close office premises daily and ensure cleanliness and orderliness., • Uphold data security and record retention policies., • Cover for Clerk-Cashier/Branch Manager as needed., • Support branch audits, reviews, and general tasks (fax, email, data processing).

The Resident Associate is responsible for supporting the Resident Manager in ensuring the smooth operation of the buildings and providing an optimal customer experience from move-in, all the way through to move-out. This will involve managing the resolution of all reported issues from residents. This role involves working front of house and will include a lot of resident interaction to enhance resident experience. Key Accountabilities: Customer Service and Team • Ensure full knowledge of apartment and communal area systems and operation in order to deliver customer service in line with company living standards, • Assist the Events team when needed, to set up and present customer social events & activities, • Work closely with 3rd party suppliers/in-house departments (i.e. Night concierge, Leasing) supporting the Resident Manager deal with resident requests in line with departmental deadlines escalating more complex customer issues to the Resident Manager as necessary, • Work closely with the Defects Resolution Team to ensure customer work orders are validated prior to reporting as defects during contractor warranty period, arranging contractor access as required, • Delivering great customer service while adapting to customer/resident feedback to ensure we consistently strive to deliver on company living resident engagement targets Commercial • Drive and promote ancillary revenue in line with company Living Targets (i.e. storage pods, lounge hires etc.), • Network and regularly interact with customers to build customer relations and confidence in order to aid customer renewals and generate referrals, • Continually work with your Resident Manager to implement cost and time efficiencies to deliver on your P&L targets Operational/Compliance • Ensure cases received are acknowledged, actioned and closed out within agreed SLA, • Support Resident Manager to collate data for weekly/monthly reports as required by the Operations Manager, • Carry out daily inspections of development to ensure they are to standard and support the Development Manager with required health and safety compliance, • Ensure that all move in's & move out's are co-ordinated with the relevant living function and third parties, • Enable all specialist contractor/3rd party company access to buildings as required in line with departmental procedures, • Carry out daily and weekly checks keeping records to ensure apartments are always lease ready, • Attend and carry out all required apartment inspections to deliver the required living expectations, • Ensure post-PC snagging items are kept to a minimum and are dealt with in a timely manner, • Complete all salesforce activity related to the customer/resident journey in line with the operational SOP's, • Support the Resident Manager in the maintenance and admin of the development assets H&S • Ensure all matters relating to H&S compliance are adhered to and reported where required, including statutory checks as directed by the Resident Manager General Accountabilities: • Undertake additional relevant duties which fall under the general scope of the role, as directed by your Manager, raising any issues with capacity so they can be properly managed, • Participate in the full year and half year Performance Development Review process as reviewer and reviewee, meeting the standards and timescales required by the Company, • At all times ensure that your understanding and skill level regarding the Company's IT systems are up to date, as applicable to your role. Undertake IT training as required to ensure full and proper use of the available technology, • Demonstrate commitment to and align actions with the Company's values: Creative, People-First, Pioneering, Sustainable and Proud, • Work within the Company's policies and procedures, governance framework and standards, as detailed on the Company's intranet, • Remain knowledgeable about Group activities, benefiting from all forms of internal communication provided and acting as a positive ambassador for the Company at all times, • Use materials and resources effectively and efficiently to minimise waste and always consider the impact of potential actions alongside our Sustainability policies and goals before taking business decisions Qualifications/Experience/Skills: • ARLA/AIRPM qualifications or similar - desirable but not essential, • IT literate with CRM software and Excel experience, • Excellent communication and people skills Please note that working hours may vary due to business demands and availability to assist in resolving problems with customers outside of normal working hours may be required, especially by telephone. This role may involve an element of lone working or working alone which will be discussed between you and your line manager. Training will be provided, where required.

Location: Battersea (and remote working) = minimum 2 days in the office Salary: 40-45k Benefits: Private Medical Insurance + many more Reports to: Head of Client Services Hours of work: Full time Are You Ready to Redefine Client Success? Are you a client-focused professional with a passion for building lasting relationships, driving customer satisfaction and growing your managed revenue? You've mastered the art of understanding client needs and delivering exceptional service but now, you're craving something more. A bigger challenge. A chance to be the trusted advisor who doesn't just solve problems, but anticipates them before they arise. If your current role feels like reactive firefighting with no strategic impact, it's time for a change. Welcome to Databarracks where client partnership meets purpose. The role This is a chance to join our growing Client Services team. It’s our job to keep mission-critical IT systems online for our customers. You’ll be managing relationships with IT teams at some of the largest and most respected organisations in the UK and around the world. Client Services Manager responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. You will also answer queries and identify and drive new business opportunities among existing customers. In this role, you will liaise with internal teams to improve the entire customer experience. You will be required to travel to client sites. Key Responsibilities: • Design and own the Client Services Plan, • Focus on retention and satisfaction of key clients as designated by Head of Sales (KPIs set against features of satisfaction), • Own and drive the performance in the Customer Management System to ensure that, to an agreed level of KPI, of all customers are in ‘green’ status, • Serve as the lead point of contact for all customer account management matters, • Build and maintain strong, long-lasting client relationships, • Negotiate contracts and close agreements to maximise profits, • Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors, • Ensure the timely and successful delivery of our solutions according to customer needs and objectives, • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders, • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas, • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts), • Prepare reports on account status, • Assist with challenging client requests or issue escalations as needed Skills That Will Set You Apart: • A keen interest in both technology and client services, • A successful track record of working with customers and closing deals., • Excellent written and verbal communication skills, • Master multitasker and priority juggler, • Quick learner and knowledge sharer, • Team player with a growth mindset, • Confident enough to ask for help—and wise enough to offer it About Us: • Databarracks is a leading IT Resilience provider based in South West London. We help businesses stay strong when disaster strikes—by protecting their tech and empowering their people. We’ve grown fast, won big, and stayed true to our small-company spirit: smart, driven, and fun., • We recently acquired COOLSPIRiT, the UK’s largest Commvault Solution Provider. Based in Chesterfield, Databarracks is a powerhouse in data management and IT infrastructure—trusted by public and private sector giants alike., • Now, we’re building something even bigger. And we want you to help lead the charge.

Job Title: Sales and Tailoring Assistant Location: Norton & Sons, Savile Row, London Position Type: Full-time, 5 days a week (including Saturdays) About Us: Established in 1821, Norton & Sons is one of Savile Row’s most storied tailors, known for our uncompromised craftsmanship and commitment to contemporary bespoke tailoring. As our business continues to grow, we are looking for a dedicated Sales and Tailoring Assistant to join our dynamic team on Savile Row. Role Overview: We are seeking a personable, highly motivated Sales and Tailoring Assistant who can help drive sales across our Bespoke, Made to Measure, and Ready to Wear offerings. As well as sales, this role offers the opportunity to help out with the smooth running of the behind the scenes process - helping to ensure that the workshop is working efficiently alongside our head cutter and undercutter and that customer deadlines are being met. This role is central to the client experience at Norton & Sons and will involve building lasting relationships with new and existing customers while maintaining the exceptional client experience we are known for. Key Responsibilities: Sales & Client Relations • Actively pursue and achieve monthly sales targets across all our available service offerings., • Deliver a personalised client service, offering expert guidance across Bespoke, Made to Measure, and Ready to Wear., • Follow through on all sales with detailed clientelling, proactive communication (including email outreach) and a positive sales attitude, highlighting the signature Norton & Sons bespoke style., • Maintain regular communication with clients, including outreach about seasonal collections, cloth options, trunk shows and appointments., • Work with our head of marketing to create newsletters and marketing ideas for successful future campaigns., • Build long-term relationships with clients through thoughtful follow-ups and a genuine understanding of their preferences and history with Norton & Sons., • Maintain detailed client records using our online system to support ongoing service and re-engagement. In-Store Operations • Support day-to-day operations on the shop floor including fittings, consultations, answering phone enquiries and undertaking general administrative duties., • Reporting to the store manager and working closely with the team, supporting across a variety of tasks as needed to ensure smooth daily operations., • Assist with merchandising, stock management, and general upkeep of the showroom., • Provide feedback on product performance and customer preferences to inform future product development. Trunk Shows & Outreach • Undertake our U.S. trunk shows when needed, representing the brand and securing sales opportunities for our large clientele in the states as well as growing business. Qualifications & Experience • Strong experience in sales with a track record of building excellent client relationships and driving business., • Excellent interpersonal and communication skills, both written and verbal., • Confidence in managing client relationships with discretion, warmth, and professionalism., • Comfortable working as part of a close-knit team in a fast-paced, client-facing environment., • Willingness to occasionally travel to the US as part of our trunk Shows., • Availability to work Saturdays as part of the regular weekly schedule., • Any experience within the tailoring industry, whether that be sewing, cutting or taking client measurements is preferred but not mandatory. Attributes • Warm, approachable, and professional with clients., • A strong interest in menswear, craftsmanship, and heritage brands., • A team player who thrives in a collaborative environment., • A willingness to adapt and take on a variety of roles within a small company., • Passionate about heritage, tailoring and craftsmanship but open to the ideas of innovation in a fast growing name on Savile Row., • Strong organisational skills with attention to detail and deadlines. What We Offer • The opportunity to be part of a respected, growing house on Savile Row., • Exposure to high-end menswear and craftsmanship at the highest level., • A supportive team environment with room for development. For any further enquiries, please contact us at

Development Manager We’re working with a leading property management company to find a Development Manager for a new residential development in London. With over 300 units coming online, this role is central to setting high standards from day one — from mobilisation through to ongoing operations. Role Overview: • Location: East Acton, London, • Package: Competitive salary depending on experience, • Industry: Residential Property Management What You’ll Be Doing: • Leading the mobilisation of a brand-new development, ensuring all processes, contracts, and systems are in place ahead of residents moving in., • Managing a team of 5 (4 concierges and 1 maintenance staff) — from recruitment and training through to performance management and ongoing development., • Taking ownership of service charge budgets, financial reporting, and KPI delivery, ensuring value for money and compliance., • Overseeing contracts, risk management, and preventative maintenance schedules., • Acting as the key point of contact for clients, contractors, and internal teams to deliver exceptional service., • Embedding strong health & safety practices and ensuring all compliance requirements are met., • Driving a positive resident and client experience through proactive communication and problem-solving. Main Skills Needed: • Proven management experience in property, hospitality, or a service-led industry., • Strong background in mobilisation or operational start-ups., • Excellent people leadership skills with the ability to inspire and develop a team., • Financial acumen — comfortable with budgets, service charges, and reporting., • Tech-savvy, with confident use of Excel and property systems., • Professional, resilient, and customer-focused, with high standards and accountability. What’s in It for You: • The chance to shape and lead a brand-new development from the ground up., • A competitive salary package with long-term career growth., • Monday–Friday working hours., • A supportive company culture built on values of dedication, innovation, and collaboration., • The opportunity to bring hospitality-style service standards into a residential environment. Call to Action: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. By applying you are confirming you are happy to be added to the Add Property mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.

About Us London Fields Design School Based in East London’s creative heart, we offer flexible, career-focused digital design training delivered by industry professionals. Our students graduate with up to 20 software certifications, strong portfolios, mentoring, and hands-on placements within the creative community. London Software Training Established in 2012, we provide practical, hands-on training in industry-standard design software, both in-person and online. We support learners with live sessions, portfolio guidance, free refreshers, and tailored support to help them succeed in creative careers. The Role We’re seeking a capable and driven Project Manager to work closely with the Founder across two dynamic and fast-growing education brands: London Fields Design School and London Software Training. This role blends project management and strategic execution. You’ll be responsible for leading initiatives across departments while acting as a trusted right hand to the Founder—helping turn vision into actionable plans, managing key relationships and keeping operations aligned with company goals. It’s a perfect opportunity for someone who thrives in a creative, high-growth environment and wants to make a tangible impact every day. Your Role as a Strategic Project Manager • Act as the Founder’s key partner in executing business vision across both brands, • Lead projects in all areas of the business (operations, marketing, sales, creative, academic, partnerships), • Own and drive high-level projects with minimal supervision, • Pre-empt roadblocks and solve problems proactively across departments, • Communicate confidently and professionally on behalf of the Founder when required, • Bring structure, accountability and clarity to fast-moving initiatives, • Help develop and implement new ideas, services, systems and partnerships Key Responsibilities Project and Operations Management • Oversee day-to-day operations across both businesses, • Manage timelines of employees and delivery across multiple teams and initiatives, • Ensure each employee is thriving and working to their best potential, • Scope includes: Marketing, Sales, Branding & Communications, Customer Service & Experience, Academic & Course Development, Partnerships & External Relations, People & Culture Project Initiation • Analyse existing projects to identify areas for improvement and opportunities for upgrades, • Consult with the Founder and develop and implement new projects designed to enhance functional performance and income, • Engage with and utilise staff members to achieve agreed project outcomes Hands-on Work in Partnerships • Identify potential partners and create a target list, • Initiate contact with identified partners to arrange meetings, • Finalise mutually beneficial partnerships that contribute to business growth, • Operate autonomously, offering contributions beyond the scope of the sales team Independent Leadership • Take full ownership of your projects and operate autonomously without needing direct guidance from the Founder, • Ensure smooth execution of all operations, stepping in to cover tasks during the Founder’s absence What We’re Looking For • Proven experience in project management or operations — ideally in sales, marketing, education, or creative industries, • Excellent organisational and people management skills, • A calm, solutions-focused mindset with the ability to juggle multiple priorities, • Comfortable leading initiatives independently while working closely with the Founder, • Based in/near London, with the ability to be in our Hackney studio 4-5 days per week Desirable Experience • Creative Industries – Understanding of design, media, creative workflows, or tools like Adobe, AutoCAD or SketchUp, • Education and Training – Experience running programs, managing tutors, or supporting student engagement, • Sales and Business Development – Background in business growth, partnerships, or B2B engagement, • Marketing and Communications – Strong grasp of content strategy, brand storytelling and digital marketing Package • Location: East London (Hackney) – 4 Days in Office / 1 Day Remote Option, • A central leadership role in two exciting and growing education businesses, • Salary: Competitive, based on experience, • Performance bonus, • Annual performance-related pay review, • 30 days annual leave + bank holidays, • 1-year contract with potential for renewal or expansion, • The chance to work alongside the Founder on meaningful, high-impact projects, • An opportunity to help shape the future of design education

M-Cube is a leading company in In-Store Digital Engagement solutions, offering an extensive portfolio of solutions that range from in-store radio to digital signage, interactivity and mobile apps. M-Cube develops innovative digital solutions to improve service, engagement, customer retention and communication within the retail industry. M-Cube, established in 2001, during the years expanded its range of services with the aim of creating increasingly personalized customer journeys by bringing the advantages of the online world into the physical store. With offices in Italy, United Kingdom, France, Belgium, The Netherlands, Germany, Spain, China and Hong Kong, an operational branch in New York and a consolidated network of global partners, M-Cube currently manages over 50,000 installations around the world for over 400 brands in the Fashion & Luxury, Retail, Finance & Insurance, QSR, Grocery Retail and Automotive sectors. The Job For our branch M-Cube UK we are looking for an experienced Technical Lead and Solution Design Manager. Leading the M-Cube UK Technical Team, this position is fundamental to the Solution and Product Definition Strategy and supports the sales process from a technical perspective, both pre and post sales. This position requires a solutions-driven individual with strong technical expertise and the ability to collaborate across teams and external partners. Strong management skills are crucial, with the individual being able to drive solutions, proactively seek information, manage multiple tasks and be very confident when speaking with customers / suppliers. Main responsibilities • Face to face and remotely consult with clients, current and potential, to help define their project requirements., • Manage and coordinate technical design phases to meet customer needs., • Proactively coordinate and activate resources as needed to achieve project goals., • Engage and coordinate with internal teams, including Software Development (for project integrations), Delivery (to validate reliability and after-sales management), and Content Production (for cost analysis)., • Collaborate with the Sales team on proposals and support pitches, ensuring solutions are cost-effective, appropriately designed, and aligned with customer requirements., • Coordinate and maintain relationships between M-Cube and various stakeholders., • Design, suggest and test / implement new solutions., • Provide remote and onsite support for installations., • Produce technical documentation and manuals., • Be driven by successful results, ensuring a professional manner from initial meeting to conclusion., • Manage a small, focussed team., • Follow Product Guidelines and stay aligned with market trends, competitors, and internal strategies. Essential Skills • At least 3 years of experience working for an AV System Integrator., • Motivated, determined and confident decision-making skills., • Client communication skills, acting as a primary point of contact and representing the company professionally in meetings and on-site visits., • Ability to coordinate and maintain relationships with clients, stakeholders, and internal teams., • Strong organisational skills, with the ability to manage multiple projects simultaneously., • Expertise in digital and interactive Audio/Video Hardware and Software. Specifically, LED, LFD screens and content management systems., • Extensive experience using Microsoft Office tools, especially Excel, Word, Power Point., • Infrastructure Knowledge, basics of networking (LAN/WAN, VPNs, Firewalls)., • Fundamental Understanding of Mechanical and Electrical engineering., • Small Scale Audio Design and Commissioning., • Experienced in creating technical proposals, diagrams, and presentations., • Strong problem-solving skills to address customer complaints and implement effective resolutions. Desirable Skills • Experience with some or all the following: Autocad, Visio (or similar), Solidworks Our offer • A salary in line with experience and market conditions, • Opportunity to work with a driven, passionate, talented team, • A position in an international company with an innovative and dynamic environment, • Company hybrid working policy Worksite Central London

Velox Logistics is expanding its last-mile delivery network for major online retailers across the UK. We’re looking for self-employed multi-drop delivery drivers to deliver parcels in company-provided MWB (medium-wheelbase) vans. We make delivery simple — van, fuel and commercial insurance are all provided at no extra cost, so you can focus on earning and delivering excellent service. Join a reliable, driver-focused team built for people who take pride in doing the job right. 9 hour shift / Start time - 10am What we offer: • £130.50 per shift completed (Excl. VAT), • Up to £20 extra per shift based on performance (Excl. VAT), • MWB van provided (no rental fee), • Fuel covered Commercial insurance included, • Up to 6 days of work per week available, • Full paid training and onboarding (T&Cs apply), • Peak-season incentives and bonuses, • Free on-site parking, • Deliver parcels efficiently and safely using MWB vans provided., • Follow all road safety rules and delivery standards., • Complete deliveries within planned timeframes for customer satisfaction., • Meet key targets: on-time start/finish, delivery success rate, customer feedback., • Carry out pre- and post-trip vehicle checks and report any defects promptly., • At least 23 years old (for insurance purposes)., • Right to work in the UK., • Full UK or EU Driving Licence held for 3+ years., • Maximum 6 points on licence., • Willing to complete a DBS check.

We are Company of Cooks, and we believe brilliant food and drink starts with brilliant people. For over 25 years, we’ve been part of some of the UK’s most loved cultural destinations, from historic palaces and botanical gardens to buzzing galleries and performance spaces, running the cafés, restaurants, bars and events that bring these incredible places to life. Our values - Craft, Creativity and Community - guide everything we do. They shape how we work together, how we support our partners, and how we make each guest feel welcome. If you care about food, people and doing things properly, you’ll feel right at home here. Wherever we are, we do more than serve. We bring places to life through food, service and creativity and we’re looking for an Event Manager to join our team with Prestigious Events across London, Scotland, and Northern Ireland. Location: London with some travel to Scotland, and Northern Ireland Salary: £40,000 per annum Working Pattern: 40 hours per week, predominantly Monday-Friday (flexibility is required) Key Responsibilities • End to end event management for a series of prestigious events throughout the year, • Provide clear communication and regular updates to clients, partners, and internal stakeholders, • Budget management, logistics coordination, vendor negotiation, and marketing promotion, • Responsible for project management, overseeing all aspects from planning to completion to ensure objectives are met on time and within budget Our Ideal Candidate: • 2-3 years’ experience in a similar position, • Responsible for planning, organizing, and overseeing all aspects of an event from start to finish, • Must possess excellent communication and organisational skills, • Must be flexible as you will be required to travel extensively to meet with potential clients for event planning briefs, vendors, • Passionate about delivering outstanding customer service, • Strong leadership or supervisory experience in a similar hospitality or contract catering role What's in it for you? Working with Company Of Cooks has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy. • Personal Development and Training opportunities, • Life assurance scheme, • Pension scheme, • Holiday allowance, • Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion, • Eye care, • A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance, • Family friendly support, • Regular social events and communication with our leaders, • A holiday purchase scheme, • Volunteering days, • Professional subscriptions, • Recognition schemes and people awards, • Long service awards, • Access to some great high street discount vouchers

Job Title: Risk Manager (UK) Location: London / Hybrid (3 days in the office) Term: Permanent/ Full-time Salary: TBD depending on experience Reports to: Head of Compliance (UK) About us B4B Payments is a multi-award-winning, global financial services technology company offering an advanced transaction payments platform and APIs for emerging payments and financial services. Our flexible technology and comprehensive services include embedded finances, payment accounts, FX, rapid payouts, physical and virtual card issuing, and BIN sponsorship. With over 18 years of expertise in payments, B4B Payments is headquartered in the UK. In Europe, B4B Payments is regulated as an e-money institution (EMI) authorised by the Financial Conduct Authority (FCA) and the Bank of Lithuania and is a Mastercard® Principal Member. B4B Payments’ US division (B4B Payments USA, Inc. ) is based in Boston, MA, and specialises in enabling companies to reduce costs and increase efficiency in managing corporate expenditure and global payouts. B4B Payments Europe and US divisions offer full and partial program management and support, in addition to comprehensive technical, regulatory, and service support to fintechs looking to launch or grow domestically and internationally. B4B Payments is a Banking Circle Group company. A next-generation financial technology platform for global commerce, Banking Circle Group comprises a rich set of complementary e-commerce solutions. From international cross-border payments, accounts and liquidity management, and embedded finance to business payments & card issuing, B2B Buy Now Pay Later, and account-to-account payment methods, the ecosystem is delivering modern financial solutions to some of the largest and most successful companies around the world, as they accelerate the digitalisation of their customer and supply-chain. About the role The Risk Manager will provide support with upcoming regulatory developments, including internal risk governance enhancements, DORA operational resilience, Consumer Duty reviews, PSD3 etc all of which are increasing the complexity of risk management requirements. This is a great opportunity to take ownership of risk management in an award winning fintech company, with direct influence of senior stakeholders and the chance to drive meaningful change and promote awareness and ownership of risk across the business. Responsibilities • Act as the day to day owner of PCS risk management framework, ensuring risks are identified, assessed, and mitigated., • Maintain the risk register and in some cases update the Business-Wide to ensure alignment with regulatory expectations and business objectives., • Coordinate with risk owners across the business to ensure accountability and timely remediation of risks., • Produce regular MI and risk dashboards for the Board, Group risk and compliance committee, and regulators., • Lead the integration of new regulatory requirements into the risk framework (e.g., DORA, failure to prevent fraud)., • Close off audit items and manage risk audit, • Provide training to the business, • Clearly conveying risk assessments, reports, and recommendations to executives, teams, and regulators, while influencing action and compliance, • Work with the board to develop a risk strategy, • Educate the business on risk and set risk maps Requirements Essential (Need to have) • Solid understanding of Risk management and of UK and EU regulatory frameworks, • At least 5 years of experience working within risk management within a regulated financial institution (e-money, payments, fintech, banking, FX, trading).), • Experience developing and maintaining risk frameworks, registers, and MI reporting., • Experience in a managerial level or similar position, • Strong analytical and problem-solving skills, with the ability to make sound, data-driven decisions in complex compliance and risk management scenarios., • Exceptional communication and relationship-building skills, with the capacity to effectively advocate for solutions and gain buy-in from diverse stakeholders Desirable (Nice to have) • Bachelors degree in a relevant field, • Professional Qualification in Risk Management, • Experience in a payments/fintech company, • Professional qualification (IRM, ICA, CISI, ACAMS,PRMIA, or equivalent). What we offer • 25 days annual leave, • Annual wellness day off, • Access to retail & other discounts, • Vitality health care plan, • Access to ‘’Nous Finance-a smart way to save money’’, • Learning & development support, • Ride-to-work scheme, • Access to our GO1 our online learning platform to help continuously develop yourself, • Regular socials and relaxed working environment Make a difference: We’re always on the look out for talented individuals to help take us further – It’s important to us to hire the right people and work out a role that works. Equality: We strive to create a workplace that reflects the diverse communities we serve and where everyone feels empowered to bring their full, authentic selves to work. Teamwork: The strength of our team does not only lie in our combined experience and expertise but our ability to trust each other, no matter what. We understand that our best work is not produced by individuals but by enjoying collaboration as a team and supporting each other every day. Quality: We provide award-winning solutions and unsurpassed service that, together, deliver premium value to our customers. Innovation: Redefining the standard of excellence is in everything we do. Therefore, we are open to ideas that challenge the conventional views and drive innovation. The only constant in life is change and we believe that in order to stay relevant we must continuously improve and evolve with the changing needs of society. Trust: We strive to act in a manner that builds trust with our team, clients, business partners, and other stakeholders. We firmly believe that actions speak louder than words and transparency is key. NOTE: We kindly request that you contact us by submitting your CV, indicating your current location, and confirming your eligibility to work in the United Kingdom. We assure you that our team will promptly respond to your inquiry. Please note that we are not considering inquiries or applications from Agencies. Additionally, we regret to inform you that we are unable to provide visa sponsorships at this time

Field Service Engineer Salary up to £27,248 dependent on experience Wheelchair Service Centre, Chessington, KT9 1HF – Full UK driving licence Essential Full time hours Job purpose: The field Service Engineer will enable the Company to achieve the agreed contractual standard of service required by completing initial training in the workshop reconditioning wheelchair equipment to gain essential product knowledge. On completion of initial training this will enable you to work both out in the field and in the workshop delivering, collecting, repairing, and servicing wheelchairs. The expectation is that once fully trained most jobs will be completed on a first-time fix basis. The Areas this Field Service Engineer role is covering is the Chessington Area. Key Responsibilities: • Delivering and collecting wheelchairs to and from service user’s homes and NHS departments, always ensuring that the Company Infection Control Policy is followed., • Servicing and repairing wheelchairs in the field with the aim of achieving a first time fix whenever possible., • Ensure all paperwork relating to each job is read carefully and completed with all the necessary information regarding parts used and action taken written onto the job card to enable the administration team to accurately update the data base., • Ensure any PPE supplied for use in carrying out your duties is used as instructed., • Once fully trained undertake out of hours responsibility when rostered., • Observe all regulations covering the driving and use of the Company vehicle on the public highway and be aware of employee responsibility under the Health & Safety at Work Act., • Keep the vehicle you use in a tidy state and ensure stocks of all necessary parts are replenished each day., • ensure the vehicle safety check and the van check sheet are done each week, • Maintain a professional customer service attitude and always use discretion when dealing with all service users and other agencies, always wear your uniform and identification badge, and ensure the uniform is always kept clean and laundered., • Prioritise and organise your workload, referring to Line Manager as and when appropriate, • Be responsible for the maintenance and safe keeping of all tools and equipment provided by the Company as outlined in the Company handbook., • Agree to undertake all training offered that is necessary to maintain the skills required for this role., • Maintaining a clean and tidy workshop and working in a way to ensure all Company Health and Safety procedures are adhered to., • Repair and service equipment to the agreed standard., • P.D.I. chairs for delivery by M.S.E., • Full UK driving licence, • Successful enhanced DBS check, • General workshop knowledge, • Basic electrical knowledge including 12v/24v D.C. systems, • Able to move and handle loads and equipment safely, • Experience of face-to-face customer contact., • Previous delivery driver experience, • An awareness and understanding of people with disabilities, • Flexible approach to working conditions and working environment change., • Ability to use own initiative within set boundaries of the role., • Ability to use a mobile phone to relay photographs, • Good written and verbal communication skills., • Ability to relay clear instructions to clients., • Moving and handling of equipment and accessories following handling guidelines, • Standing at a bench to work, • Kneeling/crouching, • working in confined workspace if the job necessitates (installing equipment in small toilet areas or bathrooms), • Flexible working/responsive to changing priorities as set by Line Manager or Customer Service team, • Committing to being available for short notice overtime necessitated by emergency response requirements Interested in this Field Service Engineer role in Chessington? Apply now with your updated CV. INDHS

Required Background: Estate Management for an agency or developer About the Role We are seeking a proactive and detail-driven Estate Manager to join a highly respected, national PLC developer based in East London. This is an exciting opportunity to play a key role in the successful operation and management of our growing residential portfolio. You’ll work closely with our Head of Estate Management, overseeing managing agents, supporting estate handovers, and ensuring the smooth running of our developments for residents and stakeholders alike. Key Responsibilities • Monitor Managing Agent Performance, • Conduct regular site visits to assess standards and compliance., • Participate in quarterly reviews and presentations with managing agents., • Support annual performance audits to ensure service excellence., • Estate Reporting & Administration, • Produce accurate and timely Estate Management reports for the Head of Estate Management., • Support block handovers, ensuring all documentation and information is complete and accurate., • Health, Safety & Compliance, • Monitor and ensure completion of statutory inspections and record-keeping., • Oversee Health & Safety inspections, review action plans, and ensure timely resolution., • Financial Oversight, • Monitor the financial “health” of service charge funds, including arrears and capital expenditure., • Review service charge budgets and accounts prior to final approval., • Customer & Stakeholder Management, • Manage and process applications for customer consents efficiently., • Collaborate with Sales, Build, and Customer Service teams to ensure cohesive estate delivery and management., • General Support, • Provide assistance with all other duties as required by the Head of Estate Management. About You • Experience in Estate or Property Management (developer, managing agent, or client-side)., • Strong understanding of service charge management, health & safety compliance, and leasehold legislation., • Excellent communication, organisational, and stakeholder management skills., • Proactive approach with strong attention to detail and ability to work independently., • Ideally IRPM or RICS qualified (or working towards). Ref:4021JR

We are partnered with a leading MGA in the Motor Insurance space on an exclusive basis as they seek a Conduct Risk focused individual to join their team. Reporting into the Senior Compliance Manager, you will be responsible for the following: Key Duties: • Developing maintaining, and embedding the Conduct Risk Framework to ensure effective identification, assessment, monitoring, and mitigation of conduct risks across the business., • Ensure compliance with FCA requirements, including Consumer Duty., • Conduct thematic reviews and horizon scanning to identify emerging conduct risks (e.g., claims settlement fairness, pricing practices, vulnerable customer treatment)., • Support product approval and review processes, ensuring products deliver fair value to customers and operate as intended throughout their lifecycle., • Develop and analyse conduct risk MI and customer outcome metrics; report findings to senior management, committees, and the Board., • Work closely with underwriting, claims, operations, and customer service teams to embed a strong conduct risk culture and provide practical advice on regulatory expectations., • Support investigation and remediation of conduct-related incidents, customer detriment cases, or regulatory breaches., • Deliver training sessions and guidance to employees to strengthen understanding of conduct risk and customer-centric behaviour. About You: • Proven experience in conduct risk/compliance within the insurance industry (preferably motor insurance or personal lines)., • Strong understanding of FCA regulation, particularly Consumer Duty., • Ability to interpret regulatory requirements and translate them into practical business processes., • Excellent analytical, communication, and report-writing skills., • Strong stakeholder management and influencing abilities., • Knowledge of data analytics or conduct MI frameworks., • Relevant professional qualifications (e.g., ICA, CII, or IRM).

Senior Project Manager – Hospitality/Retail London (Hybrid - 3 days on-site) Circa £65,000–£75,000 + Benefits | Permanent A leading UK brand is looking for a Senior Project Manager to support the delivery of key strategic initiatives as part of a fast-moving transformation programme. Working closely with cross-functional teams across Operations, Tech, Marketing, Finance and more, you’ll help shape and drive business-critical change (Tech and Non-Tech) that improves guest/customer experience, operations and supports long-term growth. About You: • Proven experience delivering cross-functional transformation in hospitality or retail, • Confident in managing projects end-to-end and keeping initiatives and workstreams on track, • Strong communicator who builds trusted relationships with teams at all levels (Exec Down), • Comfortable navigating ambiguity and working hands-on in a fast-paced, waterfall, environment, • Experience in customer, operations, or service design is a plus, • Experience in Tech and Non-Tech initiatives. This is an exciting opportunity to join a high-impact transformation team, where you’ll bring structure, momentum, and delivery expertise to some of the business’s most important work. Please note, you will need Hospitality or Retail experience, and ideally cross functional business transformation experience. Please also note this is not purely a Tech / IT PM, its Business driven transformation, and fast paced waterfall in a lean environment (not Agile/Product/Scrum).

Maintenance Operative Vauxhall – London Full-Time Permanent We are looking for a Maintenance Operative to join our team responsible for our Student Accommodation Scheme with 578 beds comprising superior en-suite student bedrooms and exceptional studio apartments in Vauxhall, London. As a Maintenance Operative, you will be responsible for delivering the best experience to our customers by providing a pro-active and responsive repair and maintenance service, ensuring that faults and maintenance requests within the accommodation are dealt with in a timely manner. Downing are an award-winning leading developer, owner, and operator of bespoke, luxury student accommodation, residential and commercial property across the UK. We have been operating for over 35 years and currently have 14 operational student accommodation schemes in 10 major cities, with a further £1.6bn of upcoming developments in our pipeline. Key Responsibilities: • Exercise initiative in providing excellent customer service, liaising effectively with Managers and other colleagues., • Liaise with and monitor onsite contractors to ensure completion of work., • Be responsible for the day to day reactive and preventative maintenance., • Be responsible for the planned maintenance including fire alarm testing, emergency lighting testing, fire extinguisher checks water hygiene flushing / temperature monitoring, shower head descaling and health & safety checks., • Undertake regular building patrols to identify any maintenance requirements or Health and Safety risks., • Undertake scheduled flat inspections and complete all resultant actions in a timely manner., • Record, log and monitor any maintenance issues that may arise within the maintenance logbook., • Ensure that maintenance records are kept for all services, including gas safety inspections, lightening protection systems, fall arrest systems, PAT testing and fixed wiring certification., • Ensure that all Property Documentation Files are accurately maintained and up to date., • Adherence to H&S policy ensuring that Risk Assessments and Method Statements are obtained / maintained and that safe systems of work are followed, including Permit to Work and hot works permits., • Always interact with students professionally, showing empathy towards any maintenance issues you may find and understanding that this is their home., • Report any welfare issues to a manager immediately. Key Requirements: • Take ownership of responsibilities and display pride in work carried out., • Have a thorough understanding of Health & Safety legislation and the impact of the works being undertaken., • Hold a relevant qualification in either plumbing, joinery, or electrical systems if possible., • Have previous experience of domestic electrical/plumbing/general maintenance., • Have intermediate level skills in business operating systems including Microsoft Word, Excel and Outlook., • Have demonstrable experience of effective communication both orally and in writing., • Have the ability to prioritise your own workload., • Work within a team to cover reception / admin duties and gain a knowledge of the student booking system. Hours of Work: • Monday to Friday 8am to 5pm or 9am to 6pm., • We require you to work 1 in 4 Saturday’s 8am to 5pm on a rota’d shift basis, with hours given back in lieu the following week., • During our summer turnaround period, we may require additional support to cover additional hours. Benefits: • Competitive salary., • 25 days holiday, plus bank holidays., • Paid overtime., • Pension scheme., • Life Assurance cover., • Employee Assistance Scheme.

Club Manager North London £40,000 salary plus bonus We are recruiting for this amazing health and fitness management opportunity in North London. We are looking for an outstanding manager to join a well-renowned gym chain within the health and fitness industry. The Role... This opportunity will see you take full responsibility for the day-to-day running of the club, ensuring smooth operations and exceptional member experiences. • Inspire and manage the team to deliver consistently high performance, excellent customer service, and a culture that goes above and beyond expectations., • Drive commercial performance, managing budgets, KPIs, and P&L to maximise profitability., • Deliver growth — we’re looking for someone who can demonstrate real examples of how they’ve grown membership numbers, revenue, and overall club success in previous roles. We are looking for an experienced Club Manager who can demonstrate success in running their own department or fitness club, with a deep understanding of what it takes to deliver excellence and commercial results. • Commercially astute – you’ll have a proven track record of driving revenue and membership growth., • A strong leader and motivator who knows how to get the best from their team and lead by example., • Experience in premium or high-end club management is ideal, along with a genuine passion for the fitness industry.

Our client is a leading international law firm with an exceptional reputation within Real Estate and Employment law. They are now looking for a collaborative and pro-active HR Advisor to join their team in their fast-paced and growing London offices on a permanent basis. The primary focus of this role will be to support the HR Manager’s in the provision of strategic and operational support to specific client groups (both fee earners and business services) and will have designated client groups to manage autonomously. Key Duties Include: • Building and maintaining strong relationships with key stakeholders., • Overseeing and managing the new joiner/induction process., • Conducting exit interviews and new joiner meetings., • Managing less complex disciplinary and grievance procedures autonomously and more complex cases with the support from Manager., • Monitoring absence and highlighting any concerns to Line Manager’s., • Supporting HR Manager’s on performance/salary review processes., • Writing and implementing HR policies while reviewing and suggesting any changes to existing HR policies., • Demonstrating good knowledge of and providing advice on employment law (seeking legal input only when there is concern of risk/claim)., • Supporting and coaching Line Manager’s in relation to performance issues., • Supporting and/or leading HR department projects and other such as DE&I/well-being/policies etc., • Supporting the team with a strong knowledge and understanding of GDPR at all times. The HR Advisor will ideally have HR advisory experience, preferably within professional services/law firm along with a sound understanding of current employment legislation and all areas of HR lifecycle. A CIPD Qualification will be advantageous. It is essential to demonstrate the ability to work in a high-pressured environment and juggle multiple conflicting priorities. This role will also involve stakeholder management requiring strong influencing and relationship building skills. The right candidate will possess excellent organisational and administration skills with strong attention to detail and be customer service oriented. The HR Advisor will be a flexible, pro-active professional with a collaborative approach.

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered on digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of $13+ billion. ForgeRock Architect ====================== Key Responsibilities: Architect and implement ForgeRock Access Manager (AM) solutions for secure authentication, authorization, and session management across banking applications. Design and integrate SSO, MFA, adaptive authentication, and federation for applications using ForgeRock AM. Collaborate with application, infrastructure, and security teams to embed access controls into core banking platforms. Define and enforce access management policies aligned with regulatory standards (e.g., GDPR, PCI-DSS, SOX). Lead integration efforts with identity providers (IdPs), service providers (SPs), and third-party systems using SAML, OAuth2, OpenID Connect. Conduct security assessments, threat modeling, and performance tuning of ForgeRock AM components. Enable and support product upgrade and engineering aspects for Authentication platform and associated components Provide technical leadership and mentoring to IAM engineers and developers. Support critical incident response, troubleshooting, and root cause analysis for IAM-related issues. Support audit and compliance activities with documentation and evidence of access controls. Stay updated on ForgeRock product roadmap and emerging IAM trends in the banking sector. Enable and advise customer on IAM and automation opportunities and drive thought leadership conversations in these areas. Required Qualifications: 8+ years of experience in Identity & Access Management, with 3+ years in ForgeRock AM architecture and implementation. Strong understanding of IAM protocols (SAML, OAuth2, OpenID Connect, LDAP). Experience in banking or financial services is added advantage. Hands-on experience with ForgeRock Access Management Platform for atleast AM and DS components. Familiarity with cloud IAM architectures (Azure, AWS) and hybrid deployments. Excellent communication and stakeholder engagement skills. Preferred Certifications: ForgeRock Certified Access Management Specialist CISSP, CISM, or other relevant security certifications

Job title: Client & Team Experience Manager Location: Sloane Street Salary: up to £60,000 basic + up to £7000 bonus An exceptional opportunity for an experienced Client & Team Experience Manager to join a prestigious luxury brand on Sloane Street. The role focuses on delivering an outstanding client journey and cultivating a positive, inspiring work environment for in-store teams. Key Responsibilities: • Lead and inspire the hosting and service support teams to ensure every client enjoys a seamless, warm, and memorable experience., • Oversee client flow, waiting time management, and service excellence across all touchpoints., • Collaborate with store and experience teams to enhance the customer journey and introduce bespoke experiences for VIP clients., • Support sales and management teams in building long-term client loyalty and preparing event or animation guest lists., • Foster an engaging and supportive team culture through effective onboarding, wellbeing initiatives, and continuous feedback., • Partner with HR and management on staff engagement, training, and wellbeing programs. Profile: • Minimum 3 years’ management experience in a luxury, hospitality, or client-facing environment., • Strong leadership and customer service expertise with excellent communication skills., • Organised, proactive, and detail-oriented, able to work independently and under pressure., • Confident using Microsoft Office and CRM systems. A fantastic opportunity for a people-focused leader passionate about creating exceptional experiences for both clients and teams. 360 Talent are a high-end retail recruitment firm providing strategic solutions to connect high calibre candidates with Fashion, Beauty and Lifestyle brands across global markets. Explore all our latest opportunities and industry updates on our website & find us on LinkedIn, Facebook, Instagram & TikTok!

Our client is a very successful compliance consultancy Whilst most of its asset management clients are FCA regulated , an ever-increasing number are SEC and NFA/CFTC Responsibilities include, but are not limited to: • Primary compliance resource for a number of clients, • Leading monitoring reviews both on-site and remotely, • Implementation of policies as applicable, • Assisting with background screening checks as necessary and liaising with the FCA, • Provision of compliance training, both on-site and remotely, • Providing compliance advice, • Review and approval of financial promotion materials, • Updating on regulatory change and how it impacts their business, • Providing support to senior managers where required, • Building and developing client relationships Key Skills / Experience • Experience gained within a compliance or management consultancy, regulatory hosting firm, asset manager (including hedge funds, private equity, real estate and other alternatives), or a regulator such as the FCA, • Thorough knowledge of the FCA Handbook, • Experience of compliance monitoring or similar, • Excellent customer service ethos, • Ability to implement regulatory solutions to address compliance needs, • Strong client facing ability, • Excellent verbal and written communication skills, • Ability to multi-task, • Degree educated or similar Must hold the right to work in the UK

🚀 Role: Service Design Manager – Leading the Future of Out-of-Home Delivery 📍 Location: London Hybrid – 4 days per week in the office 💷 Salary: £100,000–£120,000 DOE + exceptional benefits 🕓 Start: ASAP 📦✈️🚛 - Some form of Logistics, Last Mile or Distribution experience is ESSENTIAL 💬 “What if you could lead the team redesigning how an entire nation interacts with parcels?” That’s exactly what’s on offer here so please read on..... Our client is reimagining the UK’s out-of-home delivery ecosystem connecting lockers, shops, and collection points into a seamless national network. At the centre of this transformation sits Service Design, shaping how millions of people send, collect, and experience deliveries every day. We’re looking for a Service Design Manager who thrives on complexity someone who can lead, coach, and inspire a talented design team while aligning service experiences with business strategy, operational realities, and customer needs. ✨ In this role, you’ll be: 👥 Leading and developing and growing a multidisciplinary service design team to deliver impactful, scalable experiences. The aim is to grow this team to 8 over time, its currently 3 designers. 🗺️ Defining service blueprints that bridge customer journeys with operational excellence 🤝 Partnering closely with Product, Engineering, and Operations to create end-to-end consistency 📊 Translating insight into strategy shaping decisions at the highest level 🔧 Championing human-centred design while ensuring services perform at national scale 🔥This is a pivotal leadership role in one of the UK’s largest transformation programmes and the opportunity to define how a nation connects with its parcels and to embed service design thinking at the core of a major organisation. 💡 If you’re a strategic thinker who brings clarity to complexity, empathy to leadership, and ambition to design, this is your chance to make a huge impact. 📩 Ready to shape the future of delivery? Let’s talk. 💻📲

Job Title: Senior Customer Success Manager – MSP Sector Location: Central London (3 days a week in-office) Salary: Up to £70,000 basic + Bonus Working Pattern: Hybrid (3 days on-site) Sector: Managed Services / IT Services Why Join Us? Join a fast-growing and forward-thinking MSP that empowers clients through tailored IT and cyber security services. Here, your expertise won’t just support customers—it will shape the future of client relationships and team success. We offer: • Leadership with Impact – Guide a remote Customer Success team while managing your own high-value accounts., • Strategic Autonomy – Own key client portfolios and take a lead in developing long-term customer growth strategies., • Growth-Driven Culture – Thrive in a business focused on innovation, customer excellence, and continuous development., • Hybrid Flexibility – Enjoy a London-based role with the benefit of hybrid working., • Meaningful Work – Play a crucial role in retention, expansion, and the growth of managed and cyber security services. Key Role Responsibilities • Manage and grow a portfolio of strategic UK-based managed service clients., • Lead and mentor Customer Success Managers located in South Africa., • Drive client satisfaction, engagement, and retention through proactive support and strategic planning., • Identify and close opportunities for upselling and cross-selling, particularly in the security services space., • Act as the main escalation point for complex account issues., • Collaborate with technical, new business, and strategy teams for seamless service delivery., • Onboard new clients and ensure smooth transitions and long-term success., • Maintain accurate CRM records and monitor account health metrics. Key Attributes Required • You must be currently working at an MSP or IT Services Provider. Please do not apply if you don’t meet this requirement., • Demonstrable experience in a senior customer success or account management role., • Strong commercial acumen and proven ability to manage renewals, upsells, and cross-sells., • Excellent communication and relationship management skills., • Experience mentoring or coaching other account managers—ideally in remote or offshore settings., • Sound knowledge of managed services, cybersecurity, and IT infrastructure., • Hands-on experience with CRM and PSA tools (e.g., HubSpot, Halo).

A leading name in the fashion and lifestyle industry, renowned for delivering exceptional retail experiences and cutting-edge offerings. As a rapidly expanding brand/multi-brand, they prioritize innovation, customer satisfaction, and professional growth within the team. Summary As a Store Director / General Manager, you will spearhead the operations of our flagship location by promoting an inclusive team culture and enhancing the shopping experience. This key role involves collaborating with cross-functional teams to drive store performance and explore innovative strategies that align with company goals. You'll play a significant part in shaping initiatives that foster brand growth, offering ample opportunities for career advancement. Responsibilities • Lead and inspire a diverse team of associates, nurturing a collaborative environment that supports professional development., • Oversee all operational facets of the store, ensuring excellence in visual merchandising, inventory management, and customer service standards., • Utilize data-driven insights to analyze sales reports and identify revenue opportunities and efficiency improvements., • Develop strategic plans aimed at boosting store performance and financial success while aligning with organizational objectives., • Manage recruitment, hiring, and training processes to attract talent who reflect our commitment to quality and brand values., • Coordinate with regional managers and departments to ensure cohesive communication and alignment on corporate initiatives., • Maintain compliance with health and safety regulations to provide a secure shopping environment for customers and staff., • Engage with local communities, building positive relationships and seeking partnership opportunities to enhance brand presence. Requirements • Lead and motivate the team to meet sales objectives aligned with brand ethos., • Cultivate strong connections with stakeholders to guarantee customer loyalty and satisfaction., • Show proficiency in managing budgets, forecasts, and analyzing store performance indicators., • Optimize inventory through strategic planning and negotiations to boost profitability., • Promote a positive work atmosphere encouraging collaboration, inclusivity, and growth among employees., • Ensure adherence to operational policies, procedures, and legal standards to maintain high store operation benchmarks., • Drive creative marketing strategies to increase brand visibility and draw new clientele., • Set and assess employee performance goals, conduct regular reviews, and offer constructive feedback.

Who We Are Six Degrees is a leading services provider, where everyone is welcome. We believe success lies in harnessing a truly diverse and inclusive culture. Our business protects UK organisations with the goal of enabling them to operate effectively and securely in the cloud, by giving them secure platforms to innovate and grow. We support our customers on their digital transformation journey regardless of their maturity. . About The Role • The Customer Success team are vital to the business as they are responsible for client retention and referral through strong customer relationships, alongside account growth through leads generated and chargeable service management., • The Senior Service Delivery Manager is responsible for taking personal ownership of the operational relationship between the client and Six Degrees, ensuring the delivered services meet the customer’s requirements and are performed as expected. Role Requirements • Previous experience in Service Management role, preferably within the Managed Service Provider industry., • Ideally, we are looking for the Senior Service Delivery Manager to manage contractual performance of services within the agreed SLA, and influence actions which are required to mitigate or remediate an SLA breach., • Previous positions necessitated the ability to convey intricate technological subjects and their connection to addressing business challenges., • Robust technical expertise in a range of cloud, connectivity, and security technologies. What Makes Us Great Six Degrees has been honoured as an ENEI Gold TIDE Winner. We take pride in fostering and sustaining an inclusive culture, which is essential for our entire business. This includes all aspects of recruitment and employment – our recruitment and selection processes are transparent and fair, and we will always consider any reasonable adjustments to the interview process or flexible working requirements. We are a Disability Confident Employer and are committed to being an equal opportunities employer and oppose all forms of unlawful discrimination. Our commitment and objective are to create a truly equal, diverse and inclusive environment. At Six Degrees we’ve created a female-led networking program that enables women within our organisation to interact and exchange ideas, share their experiences, and utilise one-to-one support. Our Benefits In return for the passion our people bring to everything they do, we want them to enjoy a range of benefits that enrich their lives. We are a Real Living Wage employer, and through our additional employee benefits we feel we’ve got something that will help everybody live their best life. We recognise the immense joy and significance of family leave for our employees, which is why Six Degrees provide an enhanced maternity and paternity leave package. We’re also keen to support people with flexible working, so everyone can have the personal time they need whilst still doing great work here at Six Degrees. We have some fantastic benefits on offer, with everyone being given Private Medical Insurance, Life Assurance, a matched pension scheme and 25 days holiday and as a happy birthday from Six Degrees, all employees get a day off for their Birthday. We also provide discounts on well-known brands, in restaurants, supermarkets, the list goes on! You can find out more about our benefits here. Our recruitment process: At Six Degrees, we prioritise efficiency in our recruitment process, as we believe it is essential for you to connect with potential colleagues and have a positive candidate experience. We welcome applications from people who think differently, our business is proud to have a diverse range of individuals, and we offer a supportive and flexible environment tailored to different working styles. Our team thoroughly evaluate all applications, and if your qualifications align with our needs, our Talent Acquisition team will reach out to schedule a call. If all goes well, you will be invited to participate in an interview with your prospective line manager and team members, where you will discuss your suitability for the position and learn more about Six Degrees. For certain critical roles, we may conduct a second and final interview, which could include a task specific to the role. Following the completion of the assessment process, we look forward to welcoming you to the Six Degrees family! Apply today at 6dg.co.uk.

About epx Epx, formerly EP&T Global, is a global leader in building performance optimisation. Our EDGE platform powers energy and operational efficiency across real estate in 26 countries, helping reduce waste and improve outcomes. With bold growth ambitions, a customer-first mindset, and trusted expertise, we’re driving the transition to a net zero built environment - one building at a time. About EDGE Industrial EDGE Industrial is a new cutting-edge product designed for property owners and operators in a range of sectors including transport, logistics and industrial. It delivers a comprehensive suite of services including security, health & safety, risk management, energy optimisation, critical asset management, compliance and reporting. With a land-and-expand model, EDGE Industrial is poised for significant growth across the UK and European market. The Role: We are seeking a dynamic and customer-centric Customer Success Manager (CSM) to join our London team. This role is pivotal in ensuring the successful delivery of our EDGE Industrial solution to key UK customers, while also driving account growth through strategic relationship management and solution expansion. The ideal candidate will be a trusted advisor to our customers, deeply understanding their business needs and proactively identifying opportunities to enhance value through our platform. What You’ll Do: • Deliver Success: Ensure all contracted services are delivered smoothly and meet customer expectations., • Own the Relationship: Be the trusted point of contact, building strong stakeholder relationships and leading strategic customer engagements., • Drive Growth: Lead renewals, retention, and identify opportunities to expand account value through up-sell and cross-sell., • Enable Customers: Run onboarding and training to maximise platform adoption and customer confidence., • Collaborate Internally: Work cross-functionally to ensure seamless service delivery and champion the customer voice., • Share Insights: Work with the appointed Customer Delivery Analyst to coordinate reporting, present performance data, and provide feedback to improve outcomes., • Be the Expert: Develop deep expertise in the EDGE Industrial platform and its underlying IoT technologies. What We’re Looking For: • Proven experience in Customer Success, Account Management, or Client Services, ideally within SaaS, IoT, and/or property sectors., • Strong commercial acumen with a track record of growing customer accounts., • Excellent communication, presentation, and stakeholder management skills., • Ability to understand and explain technical concepts to non-technical audiences., • Experience working with transport, logistics, or industrial customers is a plus., • Comfortable working in a fast-paced, evolving environment with a high degree of autonomy. What We Offer: • Hybrid working conditions (3:2), • Competitive salary and benefits including Mental Health Leave, and Health insurance., • Career growth opportunities with senior leadership exposure, • Be part of the fast-growing prop-tech sector focused on sustainability Why epx? We embrace change, celebrate wins, and strive to make a positive impact every day. We value diversity and encourage applications from all backgrounds. Apply Now! Submit your CV and join us in creating a sustainable future.

Position: Watches & Fine Jewellery - Assistant Manager Job Type: Permanent, Full-time Location: London Salary: £45-£50k per annum About the Position: We are currently seeking a passionate Assistant Manager for a prestigious luxury watch and jewellery retailer based in London. About the Role: As Assistant Manager, you will lead and motivate a dynamic team, ensuring exceptional customer service and operational excellence. Collaborating closely with the Store Director, you will drive the team to achieve store KPI targets, foster individual and collective skill development, and uphold the brand's values. Key Responsibilities: • Leadership: Inspiring and motivating team members to deliver exceptional results., • Role Model Behaviour: Exemplifying professionalism and setting a positive example for the team, especially in high-pressure situations., • Excellent Communication Skills: Ability to effectively convey information verbally and in writing., • Target Driven: Demonstrated track record of meeting and exceeding targets., • Planning and Organizational Skills: Proficiency in planning and organizing tasks effectively., • People Development Skills: Dedication to supporting the growth and development of team members., • Compliance: Adherence to company compliance requirements and commitment to maintaining high-quality standards., • Passion, Motivation, Commitment, and Engagement: Demonstrating enthusiasm and dedication to the role., • Customer Focus: Understanding and meeting the needs of both internal and external customers. Qualifications: • 2+ years of retail or equivalent management experience., • Strong verbal and written communication skills. Your journey with IRD Our dedicated recruitment team is committed to providing a prompt and personable recruitment process. Rest assured; you will receive unwavering support at every step of your journey with us. Apply now by submitting your most recently updated CV, one of our Recruiters will contact you and we look forward to supporting you to grow your career today.

Are you a passionate and driven sales and events professional with experience managing social and corporate events? Do you thrive in a fast-paced, customer-focused environment? If so, Compass Group UK&I has the perfect opportunity for you! We’re looking for an Event Sales and Marketing Manager to work with us! Location: London - Zone 1 Salary: £40,000 - £45,000 per annum depending on experience plus performance based bonus Working Pattern: 40 hours per week, Monday – Friday Job Purpose: To develop and execute strategic plans to drive sales, and achieve company objectives by managing both sales and marketing teams, conducting market research, creating campaigns, building customer relationships, and analysing performance data. Key Responsibilities: Required Skills and Experience: • Have 2+ years’ experience managing a sales team in events, venues or hospitality, • Be commercially minded and target-driven, with a strong track record of closing business, • Demonstrate proactive sales and new business success, • Be highly organised with strong negotiation and communication skills, • Lead with warmth, positivity and motivation, inspiring your team and building client trust, • Be proficient in MS Office and CRM systems, • Be flexible to host client visits, showcases and events including some occasional evenings and weekends Why join Compass Group? • Be part of the market leader in contract catering, • Work in a supportive, inclusive environment that values innovation and collaboration, • Excellent career progression opportunities across our diverse business sectors, • Access to a range of employee benefits including bonus schemes, car allowance, pension and Learning & Development programs Perks & Benefits • Primarily Monday to Friday, daytime schedule – enjoy your evenings and weekends!, • Free meals on duty made by your own team., • Pension scheme, life assurance, and financial wellbeing resources., • Discounts on travel, shopping, entertainment & more via our Perks at Work platform., • Recognition schemes – from Be a Star Awards to Long Service milestones., • Training, development, and career pathways across Compass Group UK&I., • A culture where you’re valued, supported, and free to be yourself.

Duty Manager – Guinness Open Gate Brewery, London Salary: £38,500 per annum Working pattern: 40 hours per week, 5 over 7 Opening December 2025 Step into a landmark role at the heart of London’s newest hospitality destination. Guinness Open Gate Brewery London – a stunning, four-floor venue featuring two innovative restaurant concepts designed to delight and inspire. We are seeking a highly motivated Duty Managers to lead the day-to-day operations of one of our restaurant concepts, delivering outstanding guest experiences and supporting a passionate team of hospitality professionals. About the Role Operations and quality control About You You are an experienced and passionate hospitality professional with a track record of successfully working high-quality restaurant operations. You thrive in fast-paced environments and have a genuine passion for creating memorable guest experiences. You will bring: • Proven experience managing restaurant teams, ideally in high-volume or multi-concept venues., • A guest-first mindset, with the ability to maintain high standards of service and hospitality., • Excellent organisational and communication skills., • Flexibility and drive to work in a dynamic, evolving pre-opening and launch environment. Working with Company Of Cooks has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy. • Personal Development and Training opportunities, • Life assurance scheme, • Pension scheme, • Holiday allowance, • Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion, • Eye care, • A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance, • Family friendly support, • Regular social events and communication with our leaders, • A holiday purchase scheme, • Volunteering days, • Professional subscriptions, • Recognition schemes and people awards, • Long service awards, • Access to some great high street discount vouchers

Our well known client is looking for a LHR Gateway and Warehouse General Manager Must have freight forwarding experience Overall Role Purpose Provide the physical service delivery of our airfreight gateway and station warehouse functions at LHR. Responsible for quality service delivery, resource management, education, Health & Safety, compliance, engagement and routines/disciplines within the warehouse environment Operational Responsibilities • Ultimate responsibility for the primary airfreight gateway and station warehousing service delivery. With a good knowledge of import and export process., • Ability to maintain and build strong interdepartmental relationships with a strong focus on internal and external customer satisfaction., • Site aviation security nominee and responsible for Dangerous Goods by Air, Ceiv LiBat and ADR processes, compliance and training in conjunction with UK AFR Compliance Manager., • Compliance to GDP/MHRA standards in conjunction with Responsible Person., • Responsible for managing resource across a complex shift pattern with ~110 unionised FTE., • Yard and warehouse maintenance and housekeeping in conjunction with Facility Manager., • Maintenance, compliance and training of MHE. Along with sourcing, procurement and relationship building with key suppliers., • Responsible for driving a strong culture of Health & Safety in conjunction with National Health & Safety Manager., • Design and production of data metrics to drive efficiencies., • Drives continuous improvement and pushes new technologies to identify areas for continuous improvement [FirstChoice], • Able to foster and build external industry relationships with handling agents, security providers and hauliers., • Creates an atmosphere of engagement and communication across the team whilst driving routines, discipline and responsibility throughout the team. Skills and experience • A good knowledge of the freight forwarding Industry and a knowledge of operational processes, • A good knowledge of Aviation Security, Dangerous Goods by Air, ADR and GDP/MHRA requirements and processes., • Ability to use and and understand large amounts of data and build metrics, • Experience and understanding of managing a P&L

Cobalt is proud to be partnering with a leading name within the flexible workspace and office sector, renowned for delivering premium environments across London. Our client is seeking an experienced Technical Services Manager to oversee a portfolio of contemporary office buildings, ensuring the highest standards of maintenance, compliance, and operational excellence. The Role As Technical Services Manager, you will play a pivotal role in maintaining the technical integrity and efficiency of a high-quality portfolio. Working closely with the Facilities Manager and wider operational teams, you’ll be responsible for all M&E systems, planned and reactive maintenance, contractor management, and project delivery across multiple sites. Key responsibilities include: • Overseeing all hard services across a multi-site office portfolio in London., • Managing and supporting an on-site Facilities Manager to ensure smooth day-to-day operations., • Ensuring statutory compliance, H&S, and best practice in all aspects of building maintenance., • Managing service providers and contractors, ensuring performance aligns with SLAs and KPIs., • Leading on plant upgrades, refurbishments, and capital projects., • Monitoring building performance data to identify opportunities for energy efficiency and sustainability improvements., • Supporting the delivery of an exceptional customer experience for occupiers and visitors alike. The Person You’ll be a confident and technically skilled manager with a strong understanding of building services within commercial offices. The ideal candidate will combine technical expertise with a proactive, people-focused approach. Requirements: • Proven experience managing M&E services across a commercial or mixed-use portfolio., • Recognised engineering qualification (mechanical or electrical)., • Strong contractor management and project delivery experience., • Excellent communication and stakeholder management skills., • A collaborative mindset with a focus on continuous improvement and innovation. This is a fantastic opportunity to join a growing and forward-thinking business that puts quality and customer experience at the forefront of everything they do.

* BASELINE INFORMATION JOB TITLE: Business Solutions Manager JOB TYPE: Permanent LOCATION: London (with occasional travel to another UK site) TYPE: Office-Based - 5 days per week HOURS: 40 hours per week ABOUT US The organisation was established over 40 years ago as a small family business and has since grown into a world-leading company in home services. It expanded into the UK in 2010 with a focus on acquiring and developing premium franchise brands within the home service industry. Over the past 15 years in the UK, the company has demonstrated a strong commitment to growth, now operating hundreds of locations across multiple brands and employing thousands of frontline operatives. It has built a strong reputation for investment, franchisee development, and consistent year-on-year growth. * Brand Info: While the role may encompass other brands within the group, it will mainly support one of the leading premium service providers in London. The brand has been operating for over 45 years, recognised for its high-quality service and sales strategies. As part of the wider group, the company benefits from substantial resources and opportunities for further growth. REPORTING STRUCTURE REPORTS TO: Managing Director (Group) DIRECT REPORTS: N/A KEY RELATIONSHIPS: * Franchise Network * Head Office Team * Group IT Functions PURPOSE OF THE ROLE The Business Solutions Manager will design, develop, and implement a new Business Solution system across the network. They will be data-driven and creative, mapping company processes across multiple departments (buying, data, sales, field management, finance, etc.) to ensure correct development and integration. After assisting with design and development, they will oversee implementation, promotion, education, and training. They will lead and deliver the vision and strategy for the Business Solution to drive acquisition, engagement, retention, and loyalty. KEY RESPONSIBILITIES * Support departments, customers, and internal processes through effective use of the Business Solution. * Act as a hands-on technical lead capable of making complex configuration changes. * Manage analysis, configuration, testing, and implementation. * Oversee development of the Business Solution and related systems. * Follow structured methodologies for mapping current processes, gathering requirements, and producing technical specifications. * Maintain all required documentation, including process maps and specifications. * Assess opportunities and risks, proposing mitigation options. * Collaborate across all levels of the business to understand needs. * Work with developers and business partners for enhancements and upgrades. * Own the Business Solution, maintaining data quality and engagement insights. * Manage updates, releases, and future enhancements. * Identify continuous improvement opportunities. * Provide user training and ensure adherence to procedures. * Work with internal teams to enhance data insights and reporting. * Use analytics to refine concepts and deliverables. * Carry out other reasonable duties as required. EXPERIENCE / SKILLS / KNOWLEDGE EXPERIENCE: * Ability to simplify complex systems and communicate findings effectively. * Inquisitive and thorough approach to understanding existing systems and processes. * Strong stakeholder engagement and collaboration skills. * Proven experience implementing and developing Business Solutions for data management. * Ability to manage and prioritise multiple concurrent projects. * Demonstrated success turning data insights into actionable recommendations. SKILLS / KNOWLEDGE: * Understanding of customer segmentation, list management, deliverability, compliance, and GDPR. * Experience delivering Business Solutions for B2B and B2C services. * Strong interpersonal and communication skills. * Comfortable working in a fast-paced, results-oriented environment. BEHAVIOURS * Hard-working * Detail-oriented * Motivated Venquis is acting as an Employment Agency in relation to this vacancy.

Company Profile: Ocuco Limited is a leading software solutions provider in the eyecare industry, dedicated to helping eyecare professionals streamline their operations and provide exceptional patient care. With a global presence and a focus on innovation, Ocuco has built a reputation for delivering cutting-edge technology and outstanding customer service. OptiCommerce is part of the Ocuco group and is the leading independent digital marketing and web provider in the optical sector, with clients in the UK, Ireland, the Nordics region, Canada and the US. Job Description: Ocuco Ltd. is searching for a talented PPC Ads Analyst to join its vibrant, multinational Client Marketing team based in London. Reporting directly to the Head of Client Digital Marketing, the successful candidate will play a pivotal role in managing budgets and executing PPC campaigns across diverse channels and global markets. Occasional attendance at Optical Trade Shows across the UK may be required. This is a hybrid position, with a three-day office presence per week. Responsibilities: • Manage end-to-end campaign processes, including planning, implementation, and optimisation of account structure and all campaign parameters., • Monitor budgets and track KPIs to ensure the delivery of targeted outcomes, such as Conversions, CPA, Conversion Rate Optimization, and Customer Acquisition., • Develop and oversee remarketing and display campaigns to maximize engagement and conversions., • Collaborate closely with the web/creative team to enhance onsite conversions and user experience., • Utilize Google Analytics 4 to set up tracking and measure conversion metrics effectively., • Produce comprehensive channel reports and dashboards across various analytics platforms., • Stay abreast of search engine and PPC industry trends to inform campaign strategies., • Align strategic marketing objectives with paid ad activities in collaboration with marketing colleagues. The minimum requirements are: • 2+ years of experience in managing PPC campaigns, with a proven track record of delivering measurable ROI., • Minimum of 1 year of experience in agency or client PPC management., • Proficiency in Google Ads, Google Analytics 4, and Tag Manager., • Demonstrated ability to execute from brief to build to performance, including tracking and ROAS optimization., • Fluency in English (both verbal and written)., • Proactive, results-driven attitude towards all tasks., • Strong organizational and planning skills., • Advanced proficiency in Microsoft Office Suite. The ideal candidate will also have: • Experience with tracking through UTMs and data layers., • Proficiency in executing, analyzing, and reporting on Meta/LinkedIn ads., • Strong active listening skills and ability to work autonomously., • Ability to collaborate effectively with internal and external stakeholders., • Positive attitude and proactive approach to delivering high-quality results., • Prior experience in the healthcare or eyewear sectors would be advantageous.

At Gather & Gather, we are known as one of the UK & Irelands most distinctive workplace catering experts, we are passionate about great food and great coffee and putting our employees and customers at the heart of everything that we do. We are currently recruiting for a HSE Manager to work at a prestigious workplace site in London. Location: London (occasional site visits to our central productions unit in Wimbledon) Rate of Pay: £45,000 per annum Working Pattern: Monday - Friday, 40 hours per week, 9:00am - 5:00pm Key responsibilities: • Delivery of H&S performance indicators, • Delivery of Food, health and safety & Allergen performance indicators, • Delivery of proactive internal auditing, • Delivery of reactive audits and interventions as required, • Operational engagement, • Coaching and support of all teams to create a culture of safety Role Specific • HACCP & Safety Systems: Maintain and implement bespoke HACCP systems in line with Compass Global CPU standards., • Workplace Safety: Oversee and maintain the Compass Workplace Safety Management System, ensuring that operational safety standards are consistently met., • Continuous Improvement: Work proactively with managers and key staff to develop and sustain a continuous improvement program for HSE management. This includes conducting regular audits, inspections, and spot checks, preparing risk assessments, and facilitating team training activities from CPU through to site delivery and customer consumption., • To provide competent advice, guidance and support to operational teams to enable them to carry out their HSE responsibilities., • To support the retention and mobilisation of new business in order to facilitate the implementation of effective HSE standards., • Incident Investigation: Investigate food safety and safety incidents, ensuring that they are properly reported and that improvements are implemented., • Liaison with Enforcement Bodies: Liaise with enforcement agencies when required., • Expertise & Support: Provide technical expertise and support to ensure compliance with regulatory, company, and accreditation requirements related to Health & Safety, Food Safety, Quality, and the Environment across the various CPU sites. Additional Responsibilities • Collaboration with Management Teams: Work closely with site management teams to maintain and improve safe food systems and general safety standards., • HSE Support: Assist the Sector Head of QHSE Manager in developing and supporting the CPU & delivery sites, particularly around new developments and enhancements., • Cross-Department Collaboration: Collaborate with other health, safety, environmental, and quality professionals within the business to ensure a consistent and effective approach across the company in meeting HSE objectives. What's in it for you? Working with Gather and Gather has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy. • Personal Development and Training opportunities, • Life assurance scheme, • Pension scheme, • Holiday allowance, • Private medical eligibility, • Eye care, • A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance, • Family friendly support, • Regular social events and communication with our leaders, • A holiday purchase scheme, • Volunteering days, • Professional subscriptions, • Recognition schemes and people awards, • Long service awards, • Access to some great high street discount vouchers