Trabajos customer success manager en Reino Unido - Page 6

Head of Customer Success (B2B) | £80-120k + Bonus | AI-SaaS Start-Up | Hybrid (Remote work + Domestic Travel) This company was created by a group of superstar tech Founders to help enterprises adopt and apply the most relevant AI tools, across all levels and disciplines within their business. It’s a platform that builds real AI capability, while giving the enterprise visibility and oversight. This role focusses on customer onboarding and early adoption, because after the value is understood by a few, it will quickly spread to the many. The challenge is to identify and understand the adoption blockers, then design strategies and delver programs to overcome them. To figure this out, you’ll be in the weeds, engaging with customers at all levels, from FTSE board down, driving change, delivering training and other initiatives. You’ll then scale this capability, building a team. The role is remote based (London area ideal) and will involve extensive (mostly UK) travel to meet customers, although this will reduce as adoption scales. The Head of Customer Success will: • Design programmes that produce measurable behaviour change, not just satisfaction scores, • Build the pedagogical backbone: how we teach, why, and what we refuse to do, • Develop instruments that prove change actually happened: pre/post diagnostics, embedded practice, manager-observed outcomes, • Stay current on adult learning science and apply it without dogma, • Run discovery with senior sponsors to understand the real adoption blockers, not just the stated ones, • Design rollout approaches that account for resistance, capability gaps, and organisational politics, • Coach internal champions and middle managers, who are usually the actual point of failure, • Turn each engagement into a case study of measurable change, • Host monthly webinars. You’ll be on camera, live, building an audience, • Deliver flagship sessions in front of executive audiences, • Run pre-sale conversations alongside the founders and convert them, • Be the human that senior clients trust enough to call when things get hard, • Own a number. Programme revenue, expansion within accounts, webinar-to-pipeline conversion, • Spot expansion opportunities inside every account you touch and act on them, • Feed pricing, packaging, and positioning signal back to the leadership team, • Treat every workshop as both an outcome and a sales motion. The two are not in tension Candidates for the Head of Customer Success must be/have • Experience in a customer success type function for a B2B software vendor, system integrator or consultancy., • Expert at understanding causes of user behaviour and designing strategies that drive adoption and engagement, overcoming blockers., • Customer facing - able to influence at FTSE board level and deliver presentations or training to large numbers, in-person and online., • A strong implementer with a bias for action, build the plane while flying., • A strong interest in AI, someone who uses it and understands where it’s going and what this means.

Department: Retail Place of work: Harrods, London Job Type: Full-time Job purpose: As a Client Advisor, you are passionate about the world of beauty and cosmetics and ready to become the custodian of the brand's valuable heritage and legacy, sharing the vision, values, and mission guiding the Client into the world of the Brand. You take responsibility for meeting your personal sales goals and you are driven to contribute to the success of the Store. You ensure an exceptional Client experience, placing the Client first and fostering valuable relationships. You foster brand loyalty and turn each Client's visit into an unforgettable luxury shopping experience. You are a reliable team player, providing continuous support to both your colleagues and management, while performing all tasks and responsibilities tied to your department. Responsibilities: • Consistently reach and exceed personal and store sales target, both on a monthly and annual basis, while elevating and assisting in business growth, • Implement business strategies following the guidance of the Store Manager, while staying informed about the performance of the Store, • Achieve and exceed personal KPI objectives by providing outstanding customer service and ensuring the highest standards of sales quality, • Deliver a superior customer service experience by surpassing their expectations, displaying in-depth knowledge of the products and Santa Maria Novella heritage and history, in accordance with the sales standards, • Take initiative to maximize all cross-selling opportunities by using every product range available in the store, • Place the Client first by fostering a welcoming atmosphere, offering friendly and professional assistance, and addressing all their needs and requests, • Collect valuable Client information using the Company's tools (CRM) to engage with them, establish relationships, and tailor future Client development opportunities, • Ensure outstanding Client satisfaction and outstanding Client service by implementing the "Brand Selling Ceremony", • Adopt and encourage the Omni Channel approach, • Develop and sustain extensive knowledge of the luxury beauty and cosmetic industry by staying updated on beauty trends and monitoring industry competitors, • Consistently work to stay current with information on product details, sales methods, Client Services, and Company guidelines and protocols, • Handle Client inquiries, issues, and returns with professionalism and effectiveness liaising with the store manager when necessary, • Collaborate and engage effectively with colleagues, promote open and constructive dialogue, to ensure a consistently outstanding experience and contribute to a positive work atmosphere, • Follow security procedures in the store to ensure safety of Client, staff and merchandise, • Assist in maintaining the presentation of all products in line with Santa Maria Novella's visual guidelines, • Assist in the daily management of the store by keeping the understock and stock room tidy and orderly, • Adhere to Company protocols for operational guidelines and stock management, including cash handling, inventory, logistics, and all primary reporting activities required by the head office, ensuring that Company policies and procedures are effectively implemented Qualifications: • Harrods store approval required, • At least 2/3 years of experience in sales field; luxury retail and/or beauty preferred, • Proficiency in English, any other languages is a plus, • Ability to work in a fast-paced and dynamic environment, • Demonstrated skill in establishing enduring relationships with both Client and colleagues, • Excellent written and verbal communication skills, • High level of flexibility and ability to problem solve, • Demonstrated capability to achieve and exceed both individual and store performance targets, • Team player with interested in actively collaborating with colleagues, • Familiarity with selling ceremony and Client journey/discovery process could be a plus, • Strong customer service skills, • Capability to work a flexible schedule according to business requirements, including evenings, weekends, and holidays Equal Opportunity Statement: The announcement is applied to both sexes, according to laws 903/77 and 125/91, and to people of all ages and all nationalities, according to legislative decrees 215/03 and 216/03. All data will be processed in compliance with Legislative Decree 196/2003 and GDPR EU 679/2016.

Senior National Account Manager - Foodservice • c.£70,000, • Car Allowance, • Bonus, • Private health care, • Pension, • 1 day per week in Southeast Based office About the Business: This is a smashing role with a top class, premium food company. If you are a foodie, then this is without a doubt one for you. This is a business and set of people who deliver unwavering quality to our supermarket shelves & to us the consumers. A business that has been in operation for a century with nostalgic brands and some phenomenal new success stories across retail are looking at their next stage of growth. They have already invested in a new factory, further warehousing & infrastructure. They have posted consistent year on year growth to north of £100m turnover, delivering significant profit which has led to this self-funded, seven figure investment keeping this business debt free. The next port of call, now the infrastructure is in place, is to add to their brilliant team. They are a great bunch who enjoy the thrill of the commercial chase, growing sustainable & robust businesses and empowering people to really deliver best in class consumer products. The Role: Senior National Account Manager – Foodservice We require a Senior National Account Manager with multiple fiscal cycles under your belt to come in and drive the Foodservice channel across Bidfood and Brakes. The growth will come from increasing distribution through the current product portfolio, and driving your team of reports across the route to market, on trade and end user customers sets. They already have the relationships in place, so this is about making your own mark & delivering on those across Foodservice. You must have food or beverage experience with a strong understanding of route to market, foodservice, Vending & HORECA. You will full responsibility for the growth of your customers and a keen eye for growth in OOH. About You: To be successful we need a passionate team player who exudes positivity and a can-do attitude. This is a business focused on strong values and sustained growth so the focus on doing the right thing is a must. You will already have a strong background in large, branded consumer business and have experienced multiple rotations within the OOH sector. People management experience is important too, whether that be a direct report or field team management internally or externally. Food experience is essential here. This is a business of foodies who have some of the most fantastic products in their categories sold to Tesco and Michelin starred restaurants. Category data and insight led working is key to continuing the customer success story they have here too and remember this is not a big business it’s more like a start up in nature, agility, speed and being able to don more than one hat is key here. What you need to bring: • Experience in a sales & people management., • National Key Account experience in a branded FMCG business., • Experience of food is essential., • OOH/Foodservice customer experience is essential Bidfood Brakes RTM Channels, • Positive team player., • Strong relationship skills, both internally and externally to entice people., • SME mindset - don multiple hats. Most importantly, this is about your style, this is a business that puts the customer, and its employees at the forefront of everything they do. We need team players who want to have fun and genuinely enjoy what you do. If you want a food focused, family owned, genuinely nice bunch of people with a cracking brand portfolio then lyle.edwards@ecwsearch or on 0207 4594877. Alternatively apply via Linked In.

Department: Retail Place of work: London Job Type: Full-time Job purpose: As a Client Advisor, you are passionate about the world of beauty and cosmetics and ready to become the custodian of the brand's valuable heritage and legacy, sharing the vision, values, and mission guiding the Client into the world of the Brand. You take responsibility for meeting your personal sales goals and you are driven to contribute to the success of the Store. You ensure an exceptional Client experience, placing the Client first and fostering valuable relationships. You foster brand loyalty and turn each Client's visit into an unforgettable luxury shopping experience. You are a reliable team player, providing continuous support to both your colleagues and management, while performing all tasks and responsibilities tied to your department. Responsibilities: • Consistently reach and exceed personal and store sales target, both on a monthly and annual basis, while elevating and assisting in business growth, • Implement business strategies following the guidance of the Store Manager, while staying informed about the performance of the Store, • Achieve and exceed personal KPI objectives by providing outstanding customer service and ensuring the highest standards of sales quality, • Deliver a superior customer service experience by surpassing their expectations, displaying in-depth knowledge of the products and Santa Maria Novella heritage and history, in accordance with the sales standards, • Take initiative to maximize all cross-selling opportunities by using every product range available in the store, • Place the Client first by fostering a welcoming atmosphere, offering friendly and professional assistance, and addressing all their needs and requests, • Collect valuable Client information using the Company's tools (CRM) to engage with them, establish relationships, and tailor future Client development opportunities, • Ensure outstanding Client satisfaction and outstanding Client service by implementing the "Brand Selling Ceremony", • Adopt and encourage the Omni Channel approach, • Develop and sustain extensive knowledge of the luxury beauty and cosmetic industry by staying updated on beauty trends and monitoring industry competitors, • Consistently work to stay current with information on product details, sales methods, Client Services, and Company guidelines and protocols, • Handle Client inquiries, issues, and returns with professionalism and effectiveness liaising with the store manager when necessary, • Collaborate and engage effectively with colleagues, promote open and constructive dialogue, to ensure a consistently outstanding experience and contribute to a positive work atmosphere, • Follow security procedures in the store to ensure safety of Client, staff and merchandise, • Assist in maintaining the presentation of all products in line with Santa Maria Novella's visual guidelines, • Assist in the daily management of the store by keeping the understock and stock room tidy and orderly, • Adhere to Company protocols for operational guidelines and stock management, including cash handling, inventory, logistics, and all primary reporting activities required by the head office, ensuring that Company policies and procedures are effectively implemented Qualifications: • At least 2/3 years of experience in sales field; luxury retail and/or beauty preferred, • Proficiency in English, any other languages is a plus, • Ability to work in a fast-paced and dynamic environment, • Demonstrated skill in establishing enduring relationships with both Client and colleagues, • Excellent written and verbal communication skills, • High level of flexibility and ability to problem solve, • Demonstrated capability to achieve and exceed both individual and store performance targets, • Team player with interested in actively collaborating with colleagues, • Familiarity with selling ceremony and Client journey/discovery process could be a plus, • Strong customer service skills, • Capability to work a flexible schedule according to business requirements, including evenings, weekends, and holidays Equal Opportunity Statement: The announcement is applied to both sexes, according to laws 903/77 and 125/91, and to people of all ages and all nationalities, according to legislative decrees 215/03 and 216/03. All data will be processed in compliance with Legislative Decree 196/2003 and GDPR EU 679/2016.

Join Robert Dyas: Shape the Future of Our E-commerce Growth! The Opportunity We are seeking a proactive and results-driven Dropship Vendor Manager to join our Retail Support Centre in Wimbledon. Dropship (DSV), where physical stock is held and dispatched directly by our Supplier partners, is a strategic priority and central to the growth of E-commerce within Robert Dyas over the next five years. Product ranges within DSV include Small and Medium Domestic Appliances, Consumer Electronics, Garden Furniture, Indoor Furniture, and Garden Buildings. What You'll Be Doing Reporting to the Head of Dropship Vendor Management, you will take responsibility for the operational relationship with DSV suppliers for your category. Your main duties include:___ • Managing the day-to-day operational standards of your DSV suppliers., • Onboarding new suppliers to the Robert Dyas dropship systems., • Ensuring adherence to strict Service Level Agreements (SLAs) to guarantee excellent customer service., • Building relationships with major suppliers and attending Quarterly Business Reviews (QBRs) to review performance and agree on improvements., • Creating and reviewing reports to measure and rank supplier performances. The ideal candidate will be Grounded & Resilient and demonstrate Initiative in finding straightforward solutions to problems. • Proven track record of supplier relationship management., • Working knowledge of Dropship (DSV) operations., • Ability to work autonomously and make decisions., • Strong influencing & negotiation skills., • Proficiency in advanced Excel/Google work sheets and the ability to quickly analyse data., • Excellent written and verbal communication skills, and excellent attention to detail., • Ability to manage projects to set timelines. Aside from a fantastic team and friendly working environment, you can look forward to: • Time Off: 26 days annual leave (plus bank holidays)., • Generous Discount: Colleague discount in all Theo Paphitis retail businesses (Robert Dyas, Ryman, Boux Avenue, and London Graphic Centre).___, • Financials: Bonus incentives, a pension scheme, and free life assurance (after qualifying period).___, • Culture & Development: Regular social events, sample sales, investment in learning and development, and a colleague wellbeing and mental health programme.___ Apply Now and become a key part of our E-commerce success story!

Company Description At UI Social Infrastructure, we revitalise homes and communities through the regeneration and maintenance of living spaces, breathing new life into neighbourhoods and ensuring homes are safe and compliant. From delivering large programmes of work for social housing providers, to fully integrated property service solutions, we provide a wide range of services for public sector clients. Our experienced teams are specialists in working within occupied properties, ensuring that there is minimal disruption to residents and communities. We collaborate with community and social value specialists to deliver long lasting benefits for all. Job Description Join the thriving and dynamic UI Social Infrastructure team in Brentwood! As a rapidly growing business, we are excited to welcome a new Senior Quantity Surveyor to contribute to our success. If you're looking for a long-term career opportunity with a Main Contractor, where you can develop your skills and be part of an industry-leading organisation, this role is for you. You are to be the commercial lead on a long term partnering framework and be responsible for the commercial success of the projects whilst adhering to commercial administration procedures. To promote and deliver a collaborative environment with both the client and throughout the management of the subcontract / supply chain account. Pre-contract The preparation of tenders as directed including checking of quantities, scope and programme. Compile tender event schedule for pricing. Analyse Subcontract tender quotations for exclusions and conditions and compile tender offering to client.(minimum 3 quotes) Adhere to internal settlement gateways prior to tender return release. Advise client on tender qualifications, allowances and ensure pricing is inline with Partnering Framework. Project delivery Co-operate and work in partnership with the project team to ensure consistent delivery of successful projects in order to support the achievement of business unit objectives and to deliver target margins. Support the Operations Manager to ensure that all significant project issues and correspondence and all necessary contractual processes have been observed, notices issued, records kept and documents stored by the team to protect the company’s position, seeking advice from the Commercial Manager where necessary Provide advice to the management team on contractual, valuation and measurement matters. Procurement Prepare and implement the project procurement strategy with Operations Manager Support the Group Procurement Department buying deals by ensuring they are communicated to subcontractors at tender stage and applied at order stage Chair subcontract interview meetings in association with Operations team Prepare subcontract enquiries including site measurement and formulating the tender list in consultation with the wider management team along with subsequent analysis and assessment of subcontract quotations. Negotiate sub-contract packages to deliver the most favourable outcome for the company. Draft and place sub-contract orders as and when authorised and ensure no subcontractors commence on site without a subcontract order fully completed. Main Contract Support the Operations Manager in providing monthly reports to the Client, ensuring that such reports contain accurate forecasts of our rolling draft final account, full information concerning variations and record contractual notices and reporting. Develop & maintain close relationships with client, consultants & subcontractors to continuously improve customer experience, improve our Company position and obtain repeat & negotiated business. Evaluate submit and agree the price of C.V.I's and contract Instructions provisional sums, demonstrate value for money etc Prepare and agree monthly valuations with the clients representative and ensure same are invoiced, paid, in full and on time Ensure that any agreement with client representatives is documented Ensure that adequate records are kept in respect of any future claims. Prepare and submit alternative proposals for material and specifications to the client for approval Site Overhead costs and advise the Operations Manager on action to be taken to remedy over-expenditure with client. Prepare and agree quarterly open book audits (cost and value reconciliation) with the clients representative and reach final account position yearly. Prepare and once approved by line manager submit all necessary contractual claims Subcontract Prepare and negotiate interim valuations and final accounts including all necessary measurement as well as making sure that any agreement of variations with supply chain is documented. Measure, value, negotiate and check as necessary all subcontract interim and final account applications and process all associated payments in accordance with the Construction Act and/or other prevailing legislation Inform the Commercial Manager of any possible claims by subcontractors and prepare and/or seek direction in preparing any necessary documentation/correspondence to protect the Company’s interests. Prepare response to any claim for loss and expense, after liaison with their line manager Financial Having full project(s) profit and loss accountability Competent use of company cost system Manage the CVR process, in conjunction with the Operations Manager, understanding and accurately forecasting project values, costs & margins against the target margin and profit plan, and agreeing changes and solutions with the Contracts / Project Manager prior to implementation Forecast cash on an accurate and timely basis, ensuring that the cash position of the project is maximised without compromising our contractual arrangements and relationships with either customers or subcontractors & suppliers Ensure profit plans are understood for each scheme/project and monitor and deliver on agreed areas and work on identifying further areas for recovery. Raise alarm signals to the Commercial Manager when the contract is straying outside the cost and profit parameters. Use best endeavours and seek to maximise margins in co-operation with the Operations Manager. Monitor preliminaries / site management costs and advise the Operations Manager on action to be taken to remedy over-expenditure. Prepare and present commercial elements at the site Monthly Contract Review Meeting Legal / Dispute Assist in the preparation of ‘claims’ or other means of dispute management to correct an imbalance of cost and value. To include drafting and sending contractual letters and supporting information. Study contract documents and advise on onerous conditions therein including the preparation of briefing notes for Operations Manager. Upon receipt of contract, ensure that comparison of contract documents with tender documents is carried out and advise on any anomalies as well as ensuring that terms are in line with House Rules. Other Manage all of the People responsibilities for your team including undertaking and monitoring the completion of Performance & Development Reviews, supporting and coaching team members to achieve both individual and business objectives. Attend site meeting and client meetings as necessary. Under supervision support in the collation of relevant documentation relating to insurance claims. Maintain and continuously improve commercial /legal/contractual awareness. Knowledge of and compliance with Group Delegated Authorities and Contracts Process. Ensure compliance with document control system Involvement in community engagement activities within and outside normal working hours Working in one or more locations as required Any other duties assigned. Qualifications • BSc in Quantity Surveying or similar commercial related course, • Professional qualification MRICS or MCIOB desirable, • Good data interrogation skills, • Line Management experience, • Commercial Awareness with good legal/contractual knowledge and experience, • Experience of Management accounts, • Proficient in Microsoft office particularly Excel, Access and keen to extend knowledge on software packages, • Commercial contracting experience, • Re-measurement skills, • Previous experience in construction or similar sector, • Valid driving licence, • CSCS card at appropriate level, • Take responsibility for own development

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels. Job Description The Senior Product Manager is responsible for leading the product strategy and execution for our Accounts Receivable Automation solution. This role involves overseeing a team of product managers, driving AI-driven initiatives, and leveraging extensive experience in ERP financial systems to ensure the product meets market demands and exceeds customer expectations. The Senior Product Manager will work closely with engineering, sales, marketing, and support teams to achieve revenue and customer satisfaction goals, aligning with the company's overall strategy and objectives. Your role in our future • Lead, mentor, and develop a team of product managers., • Foster a collaborative and innovative environment within the product management team., • Define and communicate the product vision and strategy for the Accounts Receivable Automation solution., • Translate product strategy into actionable product roadmaps., • AI-Driven Product Development, • Integrate AI technologies to enhance product capabilities and customer experience., • Stay updated with AI advancements and incorporate relevant innovations into the product., • Market and Customer Insights, • Conduct market research and customer interviews to identify needs and opportunities., • Gain a deep understanding of customer experience, identify product gaps, and generate ideas to grow market share and drive growth., • Product Lifecycle Management, • Oversee the entire product lifecycle from concept to launch and beyond., • Prioritize product features and enhancements based on business impact and customer feedback., • Cross-Functional Collaboration, • Work closely with engineering, sales, marketing, and support teams to ensure successful product delivery., • Act as a product evangelist to build awareness and understanding across the organization., • Performance and Metrics, • Establish and track key performance indicators (KPIs) to measure product success., • Analyze product performance and make data-driven decisions to optimize outcomes. Qualifications Your profile • Minimum of 5 years of experience as a Product Manager, with at least 2 years in a senior role., • Proven track record of managing and leading product teams., • Extensive experience with ERP financial systems and Accounts Receivable processes., • Strong understanding of AI technologies and their application in product development., • Solid technical background with hands-on experience in software development processes., • Excellent leadership and team management skills., • Strong written and verbal communication skills, with the ability to effectively communicate with executive management., • Customer-first mindset with a passion for solving customer problems., • Ability to anticipate future challenges and proactively address them., • Experience working in an agile software development environment., • Skilled at working effectively with cross-functional teams in a matrix organization. Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you. Additional Information Rewards & Benefits • Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle., • Endless Learning: Access global opportunities for growth through our 24/7 online learning platform., • Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program., • Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme., • Caring for Wellbeing: Access our complimentary employee assistance program for mental health support. Smart Work at Quadient At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together. Be yourself at Quadient Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice. We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law. People. Connected.

TITLE: Network Services (NS) Product Intern DEPARTMENT: Product Strategy REPORTING TO: Senior Product Manager OFFICE LOCATION: London, UK ROLE TYPE: Internship, Hybrid (3 days Onsite, 2 Remote) DURATION: 9 Weeks IPC is a fintech company that focuses on the human element. With a global presence, we support local markets with our advanced cloud-based trading communications and managed connectivity solutions. Through our portfolio of communications and connectivity solutions, we focus on solving business challenges and adapting to regulatory changes in the fast-paced global financial markets. This enables our clients to maintain consistent market access, a strong competitive advantage, and enhanced operational efficiency. Join a team that is dedicated to delivering groundbreaking products and making a significant impact on our clients' success. Empowering Innovation, Shaping Futures Overview of the Global Internship Program: Our 2026 Global Summer Internship Program is designed to provide students and recent graduates with hands-on experience in their field of study, offering professional growth, mentorship, and valuable networking opportunities. • Professional Growth: You will gain hands-on experience in your field of study, which will be invaluable for your professional development., • Mentorship: You will have the opportunity to learn from experienced professionals, gaining insights and guidance that will benefit your career., • Networking: Being part of our organization will allow you to build a network of contacts within the industry, aiding your future career prospects., • Skill Development: You will enhance both technical and interpersonal skills through targeted training sessions. What does the internship program entail? As a Product Intern – Network Services, you will play an active role in supporting the product lifecycle of IPC’s connectivity and network product solutions. You will collaborate closely with Product Owners, Sales, and relevant internal teams to accelerate customer adoption of the Network Services products. You may also: Product Lifecycle Support (Network Services) • Contribute to market analysis for network services portfolio, including connectivity, low latency trading networks, market data, and infrastructure services., • Support the definition of product requirements, technical feature scoping, and roadmap planning for Network Services., • Conduct market and competitor research to support product positioning and future improvements., • Assist in building and maintaining product information, supporting improvements to documentation, processes, and systems. Sales Enablement • Assist in developing and maintaining product-focused sales materials, including product overviews, feature summaries, and value proposition documents., • Support the creation and maintenance of internal product briefs to help the sales team understand key capabilities, differentiators, and target use cases., • Translate product features and updates into customer-facing messaging to support customer adoption. Go to Market (GTM) • Support GTM deliverables required for Network Services product launches., • Track and help deliver materials such as product briefs, customer FAQs, sales enablement decks, and pricing structures., • Contribute to the preparation of internal processes within Salesforce and other platforms to support product readiness., • Liaise with Marketing, Legal, Security, and Operations to ensure every GTM element is aligned and completed. Cross Functional Collaboration & AI • Proactively identify opportunities to leverage AI tools or automation to improve team processes, workflows, or efficiency, and share recommendations with the team. Work closely with: • Sales /Sales Engineering, • Network Operations / Customer Outcome, • Marketing, • Exchange Compliance & Reporting, • Legal & Compliance How You Will Make an Impact: • Show Your Enthusiasm: Your motivation and eagerness to learn will bring positive energy to our team., • Take Initiative: Don’t be afraid to propose new ideas and solutions. Your fresh perspective can make a real difference., • Collaborate Actively: Work closely with your teammates, sharing insights and supporting each other to achieve common goals., • Be Proactive: Ask questions and seek opportunities to take on new tasks and challenges., • Demonstrate Commitment: Show your dedication to the projects you work on, contributing your best effort., • Enhance Team Dynamics: Your positive attitude and willingness to help will foster a collaborative and supportive work environment., • Learn and Grow: Take advantage of every learning opportunity to develop your skills and knowledge., • Adapt and Innovate: Be open to new ways of working and embrace changes that can lead to improvements. Essential Skills and Experience to be Successful in the Role: • Bachelor’s or Master’s degree in progress., • Advanced English language skills., • Understanding or strong interest in financial industry technologies., • Strong communication and organization skills (leading small meetings, driving objectives, tracking initiatives)., • Demonstrated ability to leverage AI tools to support research, content development, analysis, or process improvement., • Exposure to using AI applications and data management techniques to improve information accuracy and workflow efficiency is desirable., • Previous experience supporting a product introduction or market launch is a plus., • Strong analytical skills and ability to work in fast-paced and multi-disciplinary environments. Curious about what we offer? • 9 weeks full-time paid internship filled with exciting events and initiatives, • Access to LinkedIn Learning, • Access to IPC University, • Improve your technical and soft skills through integrated training and development workshops, • Gain invaluable exposure to leadership and the corporate environment, • Build lasting connections through networking and relationship-building opportunities, • Connect with your peers through exciting social events Additional Information: At IPC, we believe that hybrid working creates an inclusive, flexible environment where employees can perform at their best, and teams can collaborate, innovate, and celebrate successes together. We spend around 60% of our time in the office and around 40% of our time working remotely. Some individuals may be required to work from the office or client sites more than 60% of the time, if required by their role and/or client needs. Your precise work schedule will be determined by you, your Line Manager and HR before commencement of your internship program with IPC. IPC’s Work Culture: The IPC work culture is one that fosters inclusion, prioritizes innovation, and maximizes potential. We are a global ecosystem, full of diverse people that together made IPC what it is today. Our strength as an organization is the sum of our different backgrounds, perspectives, skills and geographies; supported by an ironclad commitment to constructive dialogue and open-mindedness. We live and breathe our commitment to innovation by embracing bold ideas, seizing new opportunities and striving for excellence. Our people have continued to deliver ground-breaking solutions to our clients for over 50 years.

We are Recognise Bank; a modern business bank built to support the UK’s SMEs with tailored lending and savings solutions. Founded in 2017 by experienced business owners, we set out to challenge traditional banking by offering more flexibility, understanding, and practical support to help businesses thrive. Since receiving our banking licence in 2021, we’ve built a loyal customer base and a strong, diverse team that puts people first. Our vision is building stronger futures with bespoke financial solutions. We understand that no two financial needs are the same, which is why we work closely with UK SMEs and individuals to unlock potential others often overlook. Through smart, flexible lending and savings products, we’re here to build and grow stronger futures for lasting success. Our values shape how we work and grow together: 💪 Can do, will do: We take ownership, solve problems, and adapt as our customers’ needs evolve. ✨ Be brilliant: We show up with curiosity and energy, always striving for better. 🤝 Do the right thing: We act with integrity, responsibility, and care in everything we do. 💡Make a difference: We focus on impact, helping our customers, colleagues, and communities succeed. About the role As the Product Manager – Regulated Lending (6 months fixed term contract), you will be at the forefront of transforming the way borrowers access funding. You will lead a cross-functional team to deliver the Bank’s first regulated lending product and enable faster, better, more transparent lending decisions for our customers. Reporting to the Head of Product, you’ll own the delivery and launch of this new product, ensuring it meets customer/broker needs, complies with regulatory standards, and drives business growth. You’ll work with senior stakeholders across Recognise and third-party technology providers to deliver our ongoing MVP build, pilot and full launch, then shape future phases to iteratively improve the product. Key Responsibilities Discovery & delivery • Lead product development for a new Regulated Bridging product, • Work closely with the project Business Analyst to translate business requirements into clear product specifications and user stories, • Partner with engineering and third‑party platform providers to ensure requirements are understood, edge cases are designed for, and solutions are delivered on time and to standard, • Document and communicate progress, risks, decisions and trade‑offs clearly to stakeholders, ensuring alignment across the programme., • Support readiness for launch by coordinating UAT, operational process design, broker onboarding, and internal training., • Use broker, borrower and market insights to refine our MVP scope and pilot design, while shaping the roadmap for future phases. Collaboration & coordination • Work with ExCo, Risk, Compliance, Credit and Operations to shape the product and processes, ensure regulatory alignment (including MCOB and Consumer Duty), and mitigate risks throughout development., • Be the central point of coordination between internal teams and external vendors (including Mambu, nCino and other technology partners) to ensure smooth, integrated delivery., • Collaborate with marketing, distribution and partnerships teams to design and support broker engagement, pilot execution and go‑to‑market activities. Performance & optimisation • Define and track success metrics and KPIs for the MVP, pilot and full launch – including operational efficiency, decisioning speed, customer outcomes, conversion and broker satisfaction., • Identify opportunities to optimise processes, platform functionality and user journeys as part of post‑launch iterations and future roadmap phases. Corporate Responsibilities • Read and follow all relevant company policies and procedures, • Adhere to all risk-related responsibilities applicable to your role, as set out in the Risk Management Policy, • Abide by all compliance and financial crime related policies, procedures and reporting obligations applicable to your role Required Skills & Experience • 4+ years in Product within Regulated Lending at a bank or fintech, • Leading cross-functional teams to launch and grow products that have solved customer problems and delivered measurable business outcomes, • In-depth knowledge of customer/broker needs in the specialist property lending market, including Regulated Bridging, • Collaborating with commercial, credit and operational teams to deliver seamless lending experiences, • Working within a regulated environment, ensuring compliance with Consumer Duty, MCOB and other relevant regulations, • Working with Mambu, nCino or similar banking platforms Why Join? At Recognise Bank, we're building more than a bank — we’re creating a culture where people feel empowered to make a difference 💡, supported to be brilliant ✨ with a can do will do attitude, and trusted to do the right thing 🤝. We believe that when our people thrive, so do our customers. That’s why we invest in an environment that reflects our values and supports your growth, flexibility, and wellbeing. If you're curious, driven, and ready to be part of something meaningful — where your ideas matter, your growth is supported, and your work makes a real impact — then we’d love to hear from you. Recognise Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Hiring: Senior Product Manager – Fraud & Risk (RegTech) London (Hybrid) High-Growth Tech Environment We’re partnering with a fast-scaling, venture-backed RegTech / Fraud Technology company that is redefining how businesses manage transaction screening, fraud detection, and dynamic user risk across global markets. This is a high-impact, strategic Product role where you’ll own one of the company’s most critical and fastest-growing domains — shaping the future of risk intelligence and decisioning for enterprise clients. The Opportunity As Senior Product Manager, you’ll take full ownership of a product suite focused on transaction monitoring, fraud prevention, and real-time risk scoring — driving it from vision through to commercial success. You’ll work at the intersection of: • Fraud & financial crime prevention, • Identity & risk intelligence, • Data-driven decisioning platforms What You’ll Be Doing • Define and execute the product vision, strategy, and roadmap for a core risk domain, • Lead cross-functional delivery across Engineering, GTM, and Marketing, • Own commercial success — including pricing, packaging, and positioning, • Partner closely with Sales & Customer Success to drive adoption and expansion, • Use data, experimentation, and analytics to inform decisions and optimise performance, • Act as a product evangelist externally (clients, partners, industry events), • Collaborate across product domains (onboarding, authentication, fraud, platform) to deliver integrated solutions What We’re Looking For • 5–7+ years in Product Management (or equivalent) within B2B SaaS, fintech, or platform businesses, • Strong experience in fraud tech, RegTech, identity verification, or risk/screening solutions, • Proven ability to own products end-to-end — from ideation to scale, • Commercial mindset with experience in go-to-market and product positioning, • Confident communicator — able to influence senior stakeholders and external clients, • Data-driven, with a passion for solving complex risk and fraud challenges Bonus Experience • Background in AML screening, fraud orchestration, or transaction monitoring platforms, • Experience working with global teams and enterprise clients, • Exposure to Agile/Lean environments, • Previously worked in high-growth or scale-up environments Apply now for more information

TITLE: Customer Success Intern DEPARTMENT: Corporate-Branch Sales REPORTING TO: VP, Customer Outcomes, EMEA OFFICE LOCATION: London, UK ROLE TYPE: Internship, Hybrid (3 days Onsite, 2 Remote) DURATION: 9 Weeks IPC is a fintech company that focuses on the human element. With a global presence, we support local markets with our advanced cloud-based trading communications and managed connectivity solutions. Through our portfolio of communications and connectivity solutions, we focus on solving business challenges and adapting to regulatory changes in the fast-paced global financial markets. This enables our clients to maintain consistent market access, a strong competitive advantage, and enhanced operational efficiency. Join a team that is dedicated to delivering groundbreaking products and making a significant impact on our clients' success. Empowering Innovation, Shaping Futures Overview of the Global Internship Program: Our 2026 Global Summer Internship Program is designed to provide students and recent graduates with hands-on experience in their field of study, offering professional growth, mentorship, and valuable networking opportunities. • Professional Growth: You will gain hands-on experience in your field of study, which will be invaluable for your professional development., • Mentorship: You will have the opportunity to learn from experienced professionals, gaining insights and guidance that will benefit your career., • Networking: Being part of our organization will allow you to build a network of contacts within the industry, aiding your future career prospects., • Skill Development: You will enhance both technical and interpersonal skills through targeted training sessions. What does the internship program entail? Customer Success at IPC helps clients achieve maximum value from our products and services across the entire customer lifecycle—from onboarding and adoption, to governance, expansion, and renewal. As a Customer Success Intern, you will collaborate with our international Customer Success team to enhance customer engagement, support process improvements, and contribute to highimpact activities designed to help clients succeed. You will participate in a variety of programs including wellness initiatives, team-building activities, networking events, and DE&I initiatives. You may also: • Value & Adoption Analytics: Build simple dashboards/trackers that show adoption trends, usage insights and business outcomes for key accounts., • MAC Process Exposure: Learn how we manage Moves, Adds & Changes (MAC) end to end and help streamline request handling., • QBR Readiness: Support Quarterly Business Reviews—gather data, craft slides, and capture follow ups for strategic customers., • Process Improvement: Contribute to our Customer Success Process Improvement Program (templates, SOPs, playbooks, comms) and proactively identify opportunities to leverage AI tools or automation to improve team processes, workflows, or efficiency, and share recommendations with the team., • Shadowing & Stakeholder Interactions: Shadow Customer Success Managers on internal standups, customer calls, and cross functional syncs (Sales, Ops, Product, Marketing)., • Customer Comms Support: Help prepare concise customer updates, FAQs and how to content to drive smoother adoption. How You Will Make an Impact: • Show Your Enthusiasm: Your motivation and eagerness to learn will bring positive energy to our team., • Take Initiative: Don’t be afraid to propose new ideas and solutions. Your fresh perspective can make a real difference., • Collaborate Actively: Work closely with your teammates, sharing insights and supporting each other to achieve common goals., • Be Proactive: Ask questions and seek opportunities to take on new tasks and challenges., • Demonstrate Commitment: Show your dedication to the projects you work on, contributing your best effort., • Enhance Team Dynamics: Your positive attitude and willingness to help will foster a collaborative and supportive work environment., • Learn and Grow: Take advantage of every learning opportunity to develop your skills and knowledge., • Adapt and Innovate: Be open to new ways of working and embrace changes that can lead to improvements. Essential Skills and Experience to be Successful in the Role: • Recent graduate or in your final year of a Bachelor’s or Master’s degree in a related field (Business, Communications, Marketing, Economics, Management, etc.), • Excellent English communication skills, • Strong teamwork and interpersonal skills, • Analytical thinking with strong attention to detail, • Ability to navigate ambiguous or fastchanging situations, • Customeroriented mindset and willingness to understand customer needs, • Strong organizational skills and ability to handle multiple priorities Curious about what we offer? • 9 weeks full-time paid internship filled with exciting events and initiatives, • Access to LinkedIn Learning, • Access to IPC University, • Improve your technical and soft skills through integrated training and development workshops, • Gain invaluable exposure to leadership and the corporate environment, • Build lasting connections through networking and relationship-building opportunities, • Connect with your peers through exciting social events Additional Information: At IPC, we believe that hybrid working creates an inclusive, flexible environment where employees can perform at their best, and teams can collaborate, innovate, and celebrate successes together. We spend around 60% of our time in the office and around 40% of our time working remotely. Some individuals may be required to work from the office or client sites more than 60% of the time, if required by their role and/or client needs. Your precise work schedule will be determined by you, your Line Manager and HR before commencement of your internship program with IPC. IPC’s Work Culture: The IPC work culture is one that fosters inclusion, prioritizes innovation, and maximizes potential. We are a global ecosystem, full of diverse people that together made IPC what it is today. Our strength as an organization is the sum of our different backgrounds, perspectives, skills and geographies; supported by an ironclad commitment to constructive dialogue and open-mindedness. We live and breathe our commitment to innovation by embracing bold ideas, seizing new opportunities and striving for excellence. Our people have continued to deliver ground-breaking solutions to our clients for over 50 years.

As our Operations Deputy Team Manager, you will play a pivotal role in the success of our Operations department. You’ll be helping deliver high-quality service throughout the meter lifecycle — analysing data, solving queries, driving process improvements and supporting your team to deliver excellence. What you'll be doing: • Ensuring seamless delivery of back-office processes across the contract-to-cash lifecycle, • Driving continuous improvement to enhance customer experience, • Building strong working relationships with third-party providers, • Supporting ad‑hoc projects, reporting and new initiatives, • Identifying value-add opportunities and delivering measurable impact, • Coaching and developing colleagues through 1:1 support, • Helping coordinate daily team priorities to achieve KPIs, • Ensuring risk controls are effective and consistently reviewed What you’ll bring: • Strong data analysis, reporting and Excel skills, • Proven experience in performance coaching and colleague development, • Excellent communication, influencing and decision-making skills, • A sharp analytical mindset and meticulous attention to detail, • Ability to prioritise, work independently and meet deadlines, • Creative and innovative problem-solving What can we offer? This role offers a competitive package of remuneration along with access to a wide range of company benefits which includes; • Private medical insurance, including 24/7 GP appointments and access to a wide range of professional support. We also offer a life assurance and income protection scheme from day one!, • Our annual company profit share scheme, rewarding everyone at Corona by sharing in our success., • Employee self-sacrifice Electric Vehicle scheme, with a wide range of different models to choose from – supporting our commitment to the energy transition., • Access to thousands of retail and entertainment discounts through our internal rewards and recognition scheme, all linked to our company values. On top of these great benefits, we also continue to invest in our people through a wealth of development opportunities, supporting you to get the most from your career! Working Pattern In this role you will be able to work on a hybrid pattern, with Tues-Thurs in the office and Monday and Friday at home. Our standard office hours are 0830 – 1700, Monday to Friday. Working with us at Corona Energy At Corona Energy we are driven by our company culture which is focused around our core values; Empowered, Forward Thinking and Impactful – these are underpinned by our central value “Customer First”. This year we were proud to have been independently certified as one of the Best Places to Work in the UK with over 80% of our team recognising our outstanding employee experience! To support this experience, we also offer our team; • Amazing office spaces, with complimentary breakfast, fruit, snacks and drinks throughout the day., • An annual focus on wellbeing with events and activities to support your health, wealth and inner-self!, • An opportunity to support our charity partners, or to give back to important causes by fundraising or volunteering our time., • The chance to celebrate success together, at one of our regular sports and social events or at our annual company awards. If you are looking for a career that is all about positive energy, we would welcome your application! Corona Energy is a Disability Confident employer and as such will offer any successful applicant whatever reasonable adjustments they may require in order to take part in our recruitment process.

Product Manager About Vixio: At Vixio, we’re disrupting and building the future of regulatory intelligence. We are a pioneering RegTech SaaS company helping global organisations turn regulatory complexity into competitive advantage. Our platforms combine automation, AI-enhanced insights and deep regulatory expertise to deliver real-time regulatory intelligence and foresight. Through powerful tools, intelligent alerts and workflow automation, Vixio enables compliance teams to move beyond manual research and spreadsheets - empowering them to anticipate change, act faster and make confident strategic decisions. Trusted by some of the world’s leading brands, across Payments, Banking and Gambling, our solutions provide actionable regulatory intelligence across more than 180 jurisdictions, helping organisations navigate risk, unlock new markets and stay ahead in rapidly evolving industries. About the role: We are seeking a highly skilled and motivated Product Manager to lead the development and go-to-market strategy for our new Regulatory Workflow SaaS Tool. The ideal candidate will have a deep understanding of regulatory requirements within the gambling and payments industries and a proven track record of bringing SaaS products to market. This role requires a blend of strategic thinking, technical expertise, and strong project management skills. Key Responsibilities: Product Strategy & Planning • Own the product road-map for your assigned vertical(s), aligned to Vixio's strategic goals and commercial targets, • Conduct ongoing market research: customer needs, competitive landscape, and regulatory trends in gambling and payments, • Contribute to cross-vertical road-map reviews and OKR planning led by the Head of Product, • Write user stories and acceptance criteria structured for coding agents - precise preconditions, explicit edge cases, deterministic success criteria; not written for a human to interpret, • Use AI prototyping tools to validate feature concepts and UX hypotheses before engineering resource is committed, • Synthesise customer feedback, support tickets, usage data, and interview notes using AI tooling - processing high volumes of qualitative input at pace into structured product insight, • Operate within a fast release cadence (weekly or continuous delivery); adapt grooming, planning, and acceptance rituals accordingly, • Lead the delivery life-cycle for your product area - from discovery through launch - working closely with engineering and design, • Prioritise features and enhancements based on customer feedback, usage data, and business impact, • Maintain a well-groomed, clearly prioritised backlog at all times, • Collaborate with marketing and sales on positioning, messaging, and launch plans for your product area, • Develop and deliver product presentations and demos to internal stakeholders and customers, • Build and maintain relationships with key customers to gather insight and validate direction, • Act as a point of contact for product-related customer queries and escalations, • Maintain working knowledge of regulatory requirements in your vertical - gambling and/or payments compliance, • Ensure product features and specifications accurately reflect regulatory obligations and workflow needs, • Share domain insight with engineering and commercial teams to inform delivery and positioning Qualifications & Experience: Required • 3+ years in product management in a B2B SaaS environment, • Demonstrable experience owning a product area through the full delivery life-cycle - discovery, build, launch, iteration, • Experience in regulated markets: RegTech, FinTech, LegalTech, or Compliance preferred; deep familiarity with gambling or payments regulatory frameworks a strong advantage, • Familiarity with RAG-based products, LLM-powered features, or agentic workflow tooling, • Demonstrable use of AI tooling in the product development life-cycle - show examples, not claims, • Experience writing specifications or user stories structured for AI coding agents, • Experience using AI-assisted tools to synthesise customer feedback or research at scale, • Exposure to PE-backed or exit-stage SaaS environments, • Experience with regulatory change management, obligation tracking, or GRC platforms Our Benefits: -Hybrid Working (2/3 days in the office a week) -Flexible working hours -20 days working abroad -Salary sacrifice company car scheme -Pension -Health Insurance -Cycle to work scheme -Dental -Mental Health well-being Support Our Core Values:

Are you our “TYPE”? Named "One of the Most Innovative Companies in Design'' by Fast Company, Monotype brings brands to life through type and technology that consumers engage with every day. The company's rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like Helvetica, Futura, Times New Roman and more. Monotype specializes in the design, development, licensing, and management of typefaces and font technologies for the world’s biggest global brands and individual creative professionals, offering a wide set of solutions that make it easier for them to do what they do best: design beautiful brand experiences. Want to learn more about who we are, what we do, and how you can become part of our team of over 1,000 talented employees across the globe? Visit us at ___. We are looking for a driven and customer-centric Customer Success Manager to help our customers adopt, optimize, and realize maximum value from our SaaS platform. In this role, you will combine onboarding expertise, relationship management, and proactive engagement to ensure customers achieve their desired outcomes throughout their lifecycle. We require someone who is fluent in both English and German to help support our German-speaking customer base. What you’ll be doing: • Lead onboarding and platform configuration for enterprise accounts, completing successful onboarding within ~90 days., • Facilitate live onboarding sessions, training calls, and workflow walkthroughs to ensure early adoption., • Utilize automation tools and standardized playbooks to streamline onboarding steps and communications., • Track and report onboarding progress, time-to-value metrics, and customer activation milestones., • Own a defined book of business of low- to mid-touch accounts and build strong, trust-based relationships with key users and stakeholders., • Conduct periodic check-ins, health reviews, and account touchpoints to monitor satisfaction and product adoption., • Serve as the customer advocate—collect feedback, identify friction points, and share insights with Product and Support teams., • Analyse customer usage patterns, engagement data, and health scores to identify adoption gaps or risks., • Design and deliver best-practice recommendations that drive product utilization and customer ROI., • Identify at-risk accounts, perform root-cause analysis, and partner with internal teams to develop mitigation plans., • Collaborate closely with Sales, Renewals, Product, and Support to ensure a seamless customer experience., • Participate in renewal preparation for your book of business and support expansion conversations., • Support one-off customer projects requiring configuration, data review, or workflow customization., • Provide timely and accurate email and call-based support for product inquiries, escalating as appropriate and providing follow through to ensure resolution for the customer., • Identify upsell and cross-sell opportunities based on customer needs and product usage insights., • Partner with Sales to influence expansion and renewal outcomes. What we’re looking for: • 3–5 years of experience in Customer Success, onboarding, support, or operations in a SaaS environment., • Fluency in both English & German language skills, ability to read and write in both languages., • Proven ability to manage customer relationships and drive adoption in a structured, metrics-driven role., • Strong written and verbal communication skills, including customer presentations or training delivery., • Proficiency with CRM systems, automation tools, and (ideally) customer success platforms., • Excellent organizational and time-management skills; comfortable managing multiple accounts simultaneously., • Strong problem-solving abilities, with the confidence to troubleshoot issues and navigate complex scenarios., • Ability to follow and improve standardized processes while maintaining a customer-first mindset. What’s in it for you: • Hybrid work arrangements and competitive paid time off programs., • Comprehensive commercial medical insurance coverage to meet all your healthcare needs., • Competitive compensation with corporate bonus program & uncapped commission for quota-carrying Sales, • A creative, innovative, and global working environment in the creative and software technology industry, • Highly engaged Events Committee to keep work enjoyable., • Reward & Recognition Programs (including President's Club for all functions), • Professional onboarding program, including robust targeted training for Sales function, • Development and advancement opportunities (high internal mobility across organization), • Great pension scheme to save for your future, and so much more! #LI-DNI Monotype is an Equal Opportunities Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

If you're looking to join a company with a dynamic vision for the future, set your sights on a challenging career with Nikon Metrology. We develop a wide range of measurement systems for dimensional quality control deployed worldwide in automotive, aerospace, and other manufacturing industries. We are looking for an experienced and enthusiastic Field Service Engineer X-Ray based in the south of London. You will be working in the field. What is your role? A Field Service Engineer will be responsible for the troubleshoots, calibrations, services, installations and repairs of all Nikon Metrology systems at customer sites. The Field Service Engineer maintains documentation for each job carried out and ensuring the documentation is returned to the Service manager or coordinator, completed once the job is complete. They will have to provide assistance to the Technical staff and support to dealers. What are your key areas of responsibility? • Responsible for meeting daily service repair needs and driving customer satisfaction, • Installs, calibrate, repairs and maintains equipment in the field;, • Be a technical expert on his product domain, follow trainings, and provide trainings, • Documents all inspections, maintenance, repair work and submits paperwork in a timely basis, • Ensuring parts and consumables are available for jobs and return of parts if required making sure that serial numbers are logged of parts replaced., • Participates in service sales opportunities and assists with promoting and implementing revenue programs., • Ensures that tools and test equipment are properly maintained and calibrated, • Provide technical support to service customers., • Establishes and maintains a close relationship with departments in order to support the needs of the customer and remain aware of current technical trends., • Comply with and ensure department compliance with Company health, safety and environmental policies., • Identify product and process improvements., • Train junior colleagues, write service manuals and/or procedures to assist in this process, • Other duties as required., • Travel from Monday to Friday across the country What are your ancillary responsibilities? The service engineer needs to work on his own; he needs to solve the customer cases, and can ask advice. As the service engineer is most of the times alone at customers site, the service engineer needs to communicate well with the back office. The service engineer has to have a high level of problem solving skills, thinking out of the box What are your required qualifications and competencies? ESSENTIAL • Master or Bachelor degree in Engineering ( electronics, electro-mechanics) or equivalent through experience working on technical products, • Excellent knowledge of English, any other language is an asset, • Experience with technical products, • Excellent IT skills for working with Windows, Word, excel and outlook, • Computer literacy, competency in use of all programs within MS Office Suite, • Technical background : electricity, mechanics, electronics, pneumatics, • Electrical drawing ability and good technological watch level. DESIRABLE • Field service experience/ Customer oriented, • Customer service skills. Why Nikon Metrology? At Nikon Metrology, our success is achieved by our employees. Clearly defined common goals, objectives, and priorities, create a foundation to work with pride and confidence. Our employees highly value the supportive and collaborative working environment and we share our passion for technology and innovation. Interested? Do you see yourself as our new Field Service Engineer X-Ray? Please send your CV and letter of motivation to . We look forward to your application!

TITLE OF POSITION: General Manager (GM) – United Kingdom REPORTS TO: CEO DIRECT REPORTS: SIX (subject to change aligned to business demand) PLACE OF WORK: Richmond, London (this is a hybrid role, in-office Tues-Thurs 3 days each week as a minimum) ROLE OVERVIEW The GM is responsible for the strategic and operational leadership of the UK team’s key accounts. This role is critical in mobilising and executing contracted commitments, ensuring the full team’s strengths are leveraged for successful execution. The role oversees the design, sale and delivery of customer-focused premium experiences, fostering innovation across all business units to enhance reputation and relationships with customers, clients, and rights-holders. This is achieved through the enablement and effective management of a high-performance Senior Leadership Team (SLT), ensuring operational excellence, team alignment, and an inclusive, high-integrity culture. MAIN ACCOUNTABILITIES • Comprehensive Event Delivery: Ensure the complete and successful delivery of UK contracted programmes through impactful, target driven commercial approach, ensuring successful execution of premium experiences that meet or exceed customer expectations., • Develop Product and Service Strategies: Oversee the development and refinement of product offerings, ensuring they align with customer needs and market trends while enhancing the spectator experience., • Enhance Stakeholder and Partner Relationships: Drive progressive relationships with key rightsholders, working to support current partnerships, maintain strong relationships, and ensure all parties are aligned with the project's goals and delivery timelines., • Revenue Performance: Lead and support the Sales and Marketing teams to ensure revenue targets are achieved. Regularly monitor performance, analyse key drivers, and adjust strategies as required to optimise sales effectiveness and market positioning., • Business Development: Drive business development by expanding partnerships (inc. Sodexo Live!), strengthening market presence and unlocking new commercial contracts and opportunities that drive sustainable revenue growth., • Stakeholder Communication and Reporting: Establish and maintain effective communication channels with both internal and external stakeholders, providing regular and timely updates to ensure transparency and collaborative problem-solving., • Financial Accountability: Take full ownership of the P&L, working closely with the Head of Finance to actively monitor, manage, and drive financial performance. Ensure profitability aligns with business objectives by overseeing budget planning, cost efficiencies, and sustainable growth initiatives., • Risk Management and Compliance: Monitor and manage compliance with event delivery, legal and organisational standards, ensuring all activities are conducted safely and securely, and proactively addressing potential risks to operations and team well-being., • Team Leadership: Drive a sustainable, high-performing team, fostering collaboration to achieve unified success against clear KPIs, ensuring key deliverables align with strategic priorities, further working closely with HR to enhance employee experience, uphold company culture, and ensure compliance., • Office Operations: Ensure the effective functioning of the Richmond-based office, overseeing operational efficiency and workplace environment with support from HR / Business Support. KEY EXPERIENCE • Leadership Demonstrated ability to lead and motivate cross-functional teams in dynamic and high-pressure situations, driving team cohesion and operational success in complex event settings., • Relationship Management: Strong background in building and maintaining relationships with key stakeholders, including rights holders, government bodies, and commercial partners, ensuring collaborative success., • Market Entry and Growth: Demonstrated success in establishing and scaling profitable operations, preferably in the sports, travel, or hospitality sectors., • Innovating Customer Experience: Proven ability to innovate and enhance customer experiences within the hospitality and travel sectors, driving operational excellence and customer satisfaction through creative program developments. KEY COMPETENCIES • Inclusive Leadership: Demonstrates the ability to lead inclusively, fostering a collaborative and supportive working environment that encourages team development and collective achievement., • Resilient and Adaptable: Exhibits resilience and adaptability, effectively managing changes in project scope and responding swiftly to unforeseen challenges., • Effective Communicator: Highly articulate, with exceptional interpersonal skills, capable of engaging diverse audiences and ensuring clear, persuasive communication across all levels of the organization., • Sport Industry Knowledge: An enthusiasm for the sports industry will be beneficial. WHO WE ARE STH Group is a Sodexo Live! company, with offices in London, Auckland, Miami, Melbourne and Sydney, enabling a truly global reach and service offering. Our Company partners with event owners to make the biggest sporting events in the world - even better! From the Olympic Games in London and Tokyo, the Cricket World Cup in England & Wales to the Rugby World Cups in Japan, England, New Zealand and France alongside numerous Grand Slam Tennis experience ventures, our award-winning team cover the globe to create travel and hospitality programmes with one simple ambition – to make the memorable, unforgettable for sports fans. At STH, you belong to something greater; our experiences are unique and so are our people. Bring personality, your background and your desire for delighting others; in return we'll give you all you need to thrive. WHAT WE STAND FOR STH identify the below values as fundamental commitments for every member of our team. Like the athletes we admire and connect with fans, we use these as our guiding compass in everything that we do, which supports a “one-team” mentality, culture-code and aligned directive. • Service Spirit: We are customer obsessed, encouraging our teams to anticipate expectations and take pride in all services they deliver., • Spirit of Progress: We strive to be trailblazers, we seek continuous improvement and innovation in everything that we do., • Team Spirit: We thrive on winning together, delivering exceptional outcomes for our customers, employees, partners and the communities in which we operate

Senior Product Manager - London / Hybrid In just under 2 years, we’ve gone from 0 to over 600 customers - solving a burning customer pain point with a solution that scales. We’re now growing our Product team to help us move to the next phase of growth. This is not an easy job. You’ll need to solve technically complex problems beautifully and fast. But we can promise it’ll be incredibly fulfilling - you’ll struggle to find a lovelier, more engaged group of customers to build for, or a more driven, impact-focussed dev & design team to build with. So if you’re keen for a challenge and want to make a meaningful impact, then please do read on! The Role Our initial success is due to putting our customers front-and-centre, rapidly building the tools that they need, and iterating based on their feedback. Your challenge is to ensure we maintain this deep understanding and the resulting customer love while massively expanding the range of problems we solve for our customers. You’ll work within a small product function reporting to the CPO, and be superbly supported by a simply brilliant team of designers and developers. Day-to-day, you’ll be responsible for: • Leading discovery & user research – designing & running structured customer research to ensure we build the right things in the right order. You'll synthesise insights from user interviews, usage metrics, & the commercial team & use those insights to shape the build., • Delivering features – managing the build process all the way through to post-release testing. You’ll work closely alongside devs & designers to bring features to life, ensuring we release quickly, maximise customer value, and maintain product quality., • Reducing time-to-value – helping new users experience our value as soon as possible with minimal training; and partnering with customer success to drive full platform adoption., • Monitoring & increasing impact – measuring the value generated for different customer types and identifying opportunities to amplify our impact on their business. Requirements: • Highly structured & outcome-focused – You bring order to complex challenges, can synthesise information effectively, and take pride in well-documented processes. But while you love a good process, you ultimately care far more about delivering results and driving measurable outcomes., • Intellectually sharp & low ego – You quickly grasp new concepts, can explain complex ideas in simple terms, and (with a bit of help) can wrap your head around building physics, fluid dynamics, and dynamic tariff modelling. You're confident enough to push back when needed but humble enough to admit when you're wrong., • An exceptional communicator – You adapt your style to your audience, ask insightful questions, listen actively, and write clearly. You elevate any meeting and bring out the best in others., • Customer-obsessed – You genuinely care about fixing our users' problems and want to make technical tasks beautifully simple for even our least tech-savvy customers. Benefits • Meaningful slice of equity (options) in the company, • 33 days holiday and the opportunity to work from abroad for another 30 days each year, • Hybrid working: 2–3 days in-person a week (London or Bristol), • Full-team meetups every fortnight with paid travel, accommodation and dinner, • Cycle to work scheme, • Brilliant team to learn from and a massive opportunity to grow, • Meaningful, impactful work that genuinely improves the world. Any experienced Product candidates working in a fast-paced, B2B SaaS environment - reach out!

Senior Product Designer Are you a Senior Product Designer who thrives on shaping experiences that truly convert? An exciting opportunity has emerged with a fast-growing global travel platform for pet lovers. This is your chance to join a team on a mission to make travel work better for pets, their humans, and the community of animal lovers who care for them. Based: London (Remote) Salary: Up to £80k The Role As a Senior Product Designer, you’ll own the critical first moments of the customer journey – from discovery, through registration and onboarding, to first payment – across both web and mobile. Your work will be central to increasing registrations, improving conversion, and building long-term member trust. Working closely with UX research, product, marketing, and development teams, you’ll craft experiences that combine commercial success with user-centric design. What You’ll Do: • Lead end-to-end design for acquisition and onboarding, shaping web and mobile experiences from first touch to first payment, • Optimise registration and onboarding flows to reduce friction, increase conversion, and communicate value clearly, • Partner with product, engineering, and commercial teams to align design with strategy and experimentation goals, • Co-lead an experimentation roadmap with the CRO Manager, defining hypotheses, success metrics, and ensuring design quality, • Translate insights from user research and data into impactful product experiences, • Contribute to and evolve the design system, building customer-centric, evidence-based patterns What We’re Looking For: • 5+ years’ experience in product design with a focus on acquisition, onboarding, and conversion, • Strong portfolio demonstrating user-centred design and measurable business impact, • Exceptional visual and interaction design skills with meticulous attention to detail, • Experience framing complex challenges into actionable problem statements and hypotheses, • Expertise in experimentation methods and rapid testing of design solutions, • Excellent storytelling and communication skills, especially around value propositions and pricing, • Proficiency in Figma and rapid prototyping, with experience using AI-assisted design tools, • Proven ability to design across platforms, including native apps and responsive web Desirable: • Experience in subscription businesses, two-sided marketplaces, or complex products, • Background in high-growth or scale-up environments with a strong experimentation culture, • Familiarity with product analytics platforms (e.g., Amplitude) Why This Role is Special: You’ll be joining a purpose-driven platform on a global scale, where every design decision directly impacts members and their beloved pets. It’s an opportunity to combine creativity, strategy, and measurable business outcomes while working in a supportive, innovative, and collaborative environment.

Role: Account Manager D&C Department: Design & Construction, Amazon Security Technology (EMEA) - this team sits within Amazon Web Services, but its key customer is Amazon Corporate Security. Location: London, UK. Must be able to work from an Amazon Corporate office five days per week. Regular overseas travel. Employment Type: Full-time, permanent. Contracted to Upstream Risk Management, enduring secondment to Amazon Reports to: EMEA SecTech Regional Manager Direct reports: Senior Technical Project Managers, Technical Project Managers (team of 9) Package: £100,000+ (Salary depending on experience). Start: June 2026 Job Summary Contracted to Upstream Risk Management, you will be permanently embedded within Amazon’s Security Technology Design and Construction (D&C) team in Europe, the Middle East and Africa (EMEA). The D&C team sits within Amazon Security and owns all aspects of technical corporate security to protect people, physical and intellectual property across Amazon estates (not including distribution or data centres). The Account Manager role is critical to delivering contractual success. You will be responsible for turning strategy into action to deliver on Upstream Risk Management’s obligations to support Amazon Corporate Security’s promise of a safe and secure work environment for all Amazonians. You will achieve this by applying your leadership, project management and technical security skills to the detail of planning, leading a team of technical experts, monitoring progress and reporting. We are looking for an experienced professional who embodies the Amazon Leadership Principles. Exceptional customer focus is non-negotiable. Strong project and stakeholder management skills, along with a firm technical understanding, will be pivotal to success. The successful applicant will be able to demonstrate data-based decision-making, a strong understanding of cost-benefit analysis, and a track record of program optimisation. Strong leadership skills are essential. The location of this role is LHR16, an Amazon corporate office in central London, and you should expect five days per week in the office. International travel of around 20% of the time, including at short notice, should be expected. Key Responsibilities Include: • Serve as a single point of contact for Amazon SecTech. Maintain availability during core business hours for regular communications on team staffing and performance, project-related correspondence and issues, and other topics as deemed relevant to the overall contract scope of work., • Monitor project workload versus staff availability. Make recommendations to SecTech on staffing levels and project loading based on quantitative data analysis and historical workload., • Manage the entire vendor team to ensure the scope of work is being executed in accordance with contract documents. Assist in the onboarding/offboarding of vendor staff as necessary to maintain the expected level of project delivery quality and SLA performance., • Serve as an escalation point with internal and external stakeholders for all issues related to ongoing projects., • Perform Quality Assurance / Quality Control of team deliverables to ensure conformance with Amazon design and construction standards. Regularly audit program performance versus deliverables and scope descriptions and make recommendations to address shortfalls., • Conduct project lessons-learned meetings and make recommendations to Amazon for the adoption of new standards or process requirements., • Schedule, document, and lead Monthly, Quarterly, and Annual Business Reviews, which will track vendor performance against the established scope of work, Service Level Agreements (SLAs), and Key Performance Indicators (KPIs). About You • Minimum of 7 years in security program management, either as a consultant, end user, or embedded services team leader., • Minimum of 5 years of experience as a cross-functional team leader, managing program personnel, leading talent assessments/reviews, managing workload and job assignments, etc., • Demonstrated understanding of the security project lifecycle, including technology selection, design, bid, award, construction administration, testing, and commissioning., • Working technical knowledge of access control system hardware architecture, components, and standard installation practices., • Ability to develop key relationships across functional disciplines, in order to help move projects and other key initiatives forward., • Strong analytical, verbal communication, and writing skills.

About the Company: Prema Cognition (PREMAZ) is a health technology company developing tools for the early detection and monitoring of cognitive decline and dementia. Founded by medical doctor Julia Cooney and developed in collaboration with the University of Cambridge Memory Lab, PREMAZ aims to shift dementia care from late-stage treatment to earlier detection and prevention. Our core product is a precision memory assessment, a scalable digital cognitive test designed to detect subtle changes in cognitive function and track them over time. PREMAZ works with a range of partners across healthcare and research, including neurology and GP clinics, longevity clinics, pharmaceutical and biotech research organisations, and care providers such as nursing homes and assisted living facilities. PREMAZ is venture-backed and recently closed its first external funding round to support the next phase of product development and clinical partnerships. The Role We are looking for a Product & Customer Operations Manager to sit at the centre of the company and act as the bridge between our customers and engineering team. The primary focus of this role is product management and delivery coordination, ensuring that customer insights are translated into product improvements and that the engineering team remains aligned. You will help prioritise feature development, coordinate product delivery, and support the ongoing evolution of the PREMAZ platform. A secondary part of the role involves working with customers using the platform, helping gather feedback, troubleshoot issues when needed, and ensure successful deployments. These interactions will play an important role in informing product decisions and identifying opportunities for improvement. This is a high-ownership role in an early-stage startup, where you will have significant influence over how the product evolves. The role would suit someone currently working in product, product operations, or customer success who is ready to step into a role with more significant ownership and direct impact on the product. You will work closely with the founding team and engineering team to help shape how PREMAZ develops as we scale. Key Responsibilities Product Management • Translate customer feedback into product requirements and feature requests, • Maintain and prioritise the product backlog, • Work with the founders and engineering team to define the product roadmap, • Work closely with the engineering team to track feature development and delivery, • Help run sprint planning and ensure development priorities remain aligned with customer needs, • Act as the primary point of contact for product-related questions from customers and partners, • Support onboarding of new clinics and research partners, • Troubleshoot product issues and coordinate with the engineering team to resolve them, • Gather structured customer feedback and identify common requests or pain points. Your Background: • 4-6 years of experience in product management, product operations, or customer operations, ideally in digital health or healthcare technology, preferably within a startup or high-growth company., • Strong organisational and prioritisation skills, comfortable managing senior team members, • Ability to communicate effectively with both technical teams and non-technical users, • Comfortable interacting directly with customers and supporting product adoption, • Experience working with product management tools such as Jira, Linear, Notion, or similar., • Basic technical literacy (APIs, data structures, or coding experience), • Experience working in healthtech, digital health, or clinical software Nice to Have • Familiarity with agile product development, • Experience working with B2B SaaS products, • Technical proficiency, including coding experience or the ability to work directly with APIs, data structures, and software systems, • Background or interest in neuroscience, cognitive health, or healthcare innovation Why Join PREMAZ • Work on one of the most important challenges in healthcare: early detection of dementia, • Collaborate with leading researchers from the University of Cambridge, • Join an early-stage startup where your work will directly shape the product and customer experience, • Gain exposure to product development, clinical research, and digital health innovation, • Significant ownership and responsibility early in your career, with the opportunity to grow into a CPO role as the company scales Compensation & Benefits: • Salary: £45,000 + equity (0.2–0.7% depending on experience), • Flexible hybrid working, with 1-2 days per week in person at our office in Chiswick, West London, • Opportunity to travel across the UK and to the US to support clinic deployments and customer relationships

A bit about H&H Group Health & Happiness (H&H) Group is a publicly traded company, with established market positions in more than 14 countries in Asia-Pacific, Europe, North America and Oceania with over 3,000 team members working across the globe. Our vision is focused on premium nutrition and lifetime wellness. We have 3 business segments - Baby, Adult and Pet Nutrition and Care - supporting whole-family health and happiness across 7 international brands. On our journey to making a positive difference across the world, you will work with passionate people in an innovative and collaborative organization as we inspire wellness through purpose led careers. We are passionate about our customers and community and are looking for similar-minded talent to join us. As an equal opportunity employer, we care deeply about creating an inclusive workplace where our team members feel valued, respected, and empowered. Role Overview: • Within the context of a rapidly expanding company, you will be integrated in a dynamic, stimulating and constantly evolving environment. Based in our London office with some European travel., • Reporting to the Senior Regulatory & Quality Affairs Manager, you will support the continued development and maintenance of an effective Quality System and ensure that products comply with applicable regulatory and industry requirements across Europe., • You will coordinate product release activities, OOS investigations, deviations, complaints, and manufacturer-led investigations. You will ensure contract manufacturers adhere to Quality Agreements and manage the relationships with them, including all change control activities. Key Responsibilities: Ensure compliance of H&H standards, processes, and regulatory requirements: • Ensure conformity of pet food and food supplement products sold in the UK and EU, taking into account all relevant standards and regulations., • Write, implement, and update Standard Operating Procedures (SOPs)., • Coordinate product testing activities, including stability, microbiological testing, and palatability assessments., • Generate and review production specifications with high accuracy and attention to detail., • Manage specifications and out-of-specification (OOS) investigations., • Review and maintain Certificates of Analysis (COAs)., • Oversee product release processes., • Review and evaluate formulations to ensure regulatory compliance., • Review labelling, marketing materials, packaging, and digital documentation to ensure compliance., • Participate in relationships, meetings, and audits with Europe-wide contract manufacturers (CMs)., • Lead preparations for inspections and audits., • Follow up on CAPAs and deviations and initiate and implement change controls through the eQMS., • Review and investigate customer complaints., • Engage in cross-functional activities and global projects., • Provide quality expertise to internal stakeholders across Regulatory, Product Development, Operations, Sales, Customer Service, Digital, and Marketing teams., • Communicate potential risks clearly and proactively, proposing appropriate solutions or alternatives., • Continuously review processes and identify opportunities for improvement., • Support and promote brand-specific benchmark standards., • Collaborate with internal teams to manage safety-related reports (FSA, EFSA), internal data processing, and analysis., • Stay up to date with regulatory and quality requirements and changes., • Anticipate and implement legislative requirements as needed., • Manage various business-driven projects., • Continuously assess personal performance and discuss development through regular appraisals., • Contribute to a positive, proactive, and collaborative workplace culture. Desired Skills and Experience: To make sure we are setting new starters up for success, we ask that you meet a few criteria relevant to the role to be considered for this opportunity: • A degree or equivalent in a science discipline., • Minimum 5 years of experience in pet food, feed or food sectors, within Manufacturing, QA, QC., • A solid working knowledge of Quality Systems, Risk Management and Compliance., • Knowledge of UK and EU regulatory requirements for feed or food., • International regulatory experience is an advantage., • Experience working in a fast-paced environment., • Excellent interpersonal, time management and organisational skills., • Champion for process excellence and quality standards across operations., • Experience in driving change, with a pragmatic and collaborative approach whilst maintaining quality standards.Cross-functional, • Cross functional problem solving and decision making, with a solutions-oriented mindset., • Excellent verbal and written communication skills, with proficient computer skills., • Results-driven, detail-oriented and proactive., • Customer service oriented with a positive, flexible and diligent approach., • Ability to work both independently and collaboratively., • Comfort managing ambiguity and complex issues simultaneously., • Strong ability to prioritise and organise in a fast-changing, high-pressure environment., • Strategic mindset aligned with business objectives. Benefits: • H&H Group offers flexible, hybrid working. Our current Office days are Tuesday, Wednesday and Thursday, • Class Pass Gym Membership (28 credits per month), • 25 Annual Leave days per year + 4 H&H Days + 1 work Birthday (after 1 year), • 40% discount for UK Brands, • Pension, • Health Insurance, • Life Insurance, • Private Dental Insurance, • Dog-friendly office., • Coffee shop within the building. H&H Group believes in the benefits of a diverse and inclusive workplace and aims to reflect the varied cultures within which we exist. We are committed to providing a working environment that is free from discrimination and harassment, creating a safe and inclusive environment for all. We encourage applications from people of all ages, nationalities, religions, racial and gender identities, sexual orientations, abilities and cultures, and our hiring decisions will be based on business needs, position requirements, and the qualifications and experience of individuals. If you require support or assistance during the application process, please notify us at the time of application and we will be sure to enable reasonable adjustments where suitable. If you have what it takes, please apply via the online portal and we will be in touch soon. We move quickly and may fill the role prior to the application close date, so we suggest you get in touch today! Salary and benefits will be competitive and commensurate with experience. All personal data collected is for recruitment purposes only.

Intelligently Moving Your World XPENG is a leading technology company focused on designing, developing, manufacturing, and marketing intelligent mobility solutions, including electric vehicles (EVs), electric vertical take-off and landing (eVTOL) aircraft, and robotics. We aim to create a thoughtful and empathetic future for mobility that enhances driving experience. Headquartered in Guangzhou, China, XPENG has regional offices in Beijing, Shanghai, Shenzhen, Silicon Valley, and San Diego, and in 2021, we established our European headquarters in Amsterdam, along with offices in Copenhagen, Munich, Oslo, and Stockholm. Our passionate and diverse team, with expertise in technology, finance, and the automotive industry, spans hubs in China, the US, and Europe. Together, we are forging our international presence as pioneers in the future of mobility. Why should you be part of our success story? XPENG Inc.'s American Depositary Shares (ADSs) have been listed on the New York Stock Exchange (NYSE) under the symbol 'XPEV' since August 27, 2020, and on the Stock Exchange of Hong Kong Limited (SEHK) under the symbol '9868.HK' since July 7, 2021. In 2023, XPENG further strengthened its growth trajectory with a $724 million strategic investment from Volkswagen, solidifying its position in the global market. There has never been a more exciting time to join XPENG — a leader in smart electric vehicles and sustainable mobility solutions. Position: Customer Experience Manager - UK Key Responsibilities Customer Voice & Problem Resolution • Mandate to lead the full Voice of the Customer (VOC) program, aggregating and analyzing customer insights across multiple channels (call centers, social media, surveys, retail, partners, and direct feedback)., • Proactively identify pain points and trends, prioritizing high-impact issues that require escalation and resolution., • Ensure closed-loop resolution by coordinating cross-functional actions with HQ, regional teams, and key business lines (Sales, After-Sales, Product, Digital, PR, and Technical)., • Drive improvements in issue response time and accountability across departments., • Ticket system monitor the local ticket system to collect, track, and manage customer feedback and complaints. Categorize tickets into key areas:, • Product Quality, • Service & After-Sales, • Delivery & Logistics, • Technical Support, • General Customer Experience, • Assign priorities based on urgency and impact., • Enable cross-team collaboration with clear ownership. Cross-Functional Leadership & 360° Approach • Act as the internal project manager, securing cross-functional collaboration by ensuring all departments contribute to a seamless customer journey., • Work closely with Sales, After-Sales, Product, Retail, Technical, PR, and Digital teams to eliminate process silos and optimize customer interactions across touchpoints., • Connect the dots between different customer-facing and backend teams to enhance the end-to-end customer experience., • Prioritize and drive key customer initiatives, ensuring that improvements are implemented across all areas. Retail Network Development & Hiring Standards (optional) • Lead the development and implementation of a customer-focused retail strategy, ensuring partners, dealers, and agents align with the brand’s customer experience standards., • Oversee Assessment Centers for hiring, defining best practices for onboarding new customer-facing employees across retail and call centers., • Work with HR and Training teams to define key CX competencies for hiring and performance management. Experience Measurement & Reporting • Own customer experience KPIs (e.g., NPS, CSI, customer retention), providing data-driven insights to national and global leadership., • Establish clear reporting mechanisms to track progress, identify challenges, and recommend strategic actions, • Develop and maintain dashboards that provide real-time visibility into customer satisfaction and pain points. Continuous Improvement & CX Innovation • Drive process optimizations, system enhancements, and new initiatives to improve customer experience efficiency., • Explore innovative tools/digital solutions to enhance engagement and satisfaction., • Foster a culture of continuous improvement, ensuring CX remains a top priority. Requirements and skills • Experience:, • Experience in VOC management, or cross-functional coordination roles., • Proven ability to collaborate with technical, operational, and business teams., • Experience in automotive, tech, or consumer-facing industries is a plus., • Skills:, • Proficiency in AI-driven tools., • Strong analytical skills to interpret VOC data and prioritize actions., • Excellent communication and stakeholder management skills., • Fluency in English and Danish., • Mindset: Proactive and passionate about customer-centric innovation. Next steps: To comply with GDPR, we can’t process your personal data without your given consent. Therefore, please apply directly via LinkedIn portal so that our team can proceed further. As part of our application process, certain positions at our company require a pre-employment screening to ensure the reliability and integrity of our employees. This screening is a standard procedure and may include components such as a Criminal Background Check from your current or previous country of residence over the past five years. Additionally, the process may involve an integrity questionnaire, verification of identification, diplomas, work experience, and consultation of the central insolvency register. We appreciate your understanding and cooperation in this important matter, as it helps us maintain the high standards expected by our team. Our Commitment to Diversity and Inclusion: At XPENG, we’re an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, disability status or other applicable legally protected characteristics.

PingPong is on a mission to digitize trade, simplifying global growth for businesses. With $300B+ in payments processed, we're one of the world’s leading cross-border platforms – and we’re just getting started. PingPong currently has 38 offices in 15 countries and over 1,500 employees. Our international presence helps businesses solve complex payment needs in every major economy across all time zones. Now, we're scaling and looking for a Customer Success Manager to build and lead our customer operations function while establishing a scalable enterprise account management capability from scratch. WHAT’s THE CHALLENGE The Customer Success Manager will lead our customer operations team to deliver world-class support and onboarding experiences and help scale our enterprise account management function from the ground up. This is a rare opportunity to shape how we retain and grow our most strategic accounts while ensuring operational excellence across our customer base. WHAT YOU’LL BE DOING Customer Operations Leadership • Manage and develop our customer operations team, setting clear KPIs and maintain a high level of customer satisfaction., • Oversee day-to-day operations across all aspects of our business that impact our customer experience, from onboarding to transactions to issue resolution., • Identify friction points in the customer journey and work cross-functionally to drive systematic improvements., • Build scalable processes and leverage automation to improve team efficiency, • Provide commercial teams with operational insight to support deal structuring and strategic planning. Enterprise Account Management • Help design and launch our enterprise account management function, defining the playbook, engagement model and success metrics., • Personally manage a portfolio of strategic accounts, building deep relationships with these accounts., • Proactively identify ways to add value for our key clients, • Partner with BD and Product to structure complex deals and pilot new solutions with strategic accounts., • Translate customer insights into actionable product feedback. WHAT YOU BRING • 8 - 10 years of experience in payments/fintech (PSPs, cross-border payments, banking, or related) — with a mix of customer operations and account management experience, • 2+ years managing high-performing teams, • Proven track record of revenue expansion in an account management role, • Technical credibility – comfortable discussing APIs, integration and technical implementations, • Background in high-growth startup or scale up environments, • Familiarity with customer success tools and business intelligence platforms, • Fluent written and spoken English is required. Mandarin proficiency is preferred. WHO YOU ARE • You are entrepreneurial - comfortable with ambiguity, move fast and don’t need perfect instructions to get started, • You are equally comfortable being hands-on with strategic accounts and providing leadership to a team, • You understand operational detail and are able to build scalable processes but can also spot and act on commercial opportunities, • You are customer-centric and genuinely care about customer outcomes, • You thrive in fast-changing environments and find pragmatic ways forward, • You are data-driven and have the analytical ability to look at operational data to identify underlying issues and develop pragmatic and innovative solutions, • Excellent communication and relationship-building skills – able to influence internal and external stakeholders WHAT WE OFFER • Competitive salary, • Private medical insurance, • Dental insurance, • Salary sacrifice benefits, • Pension Scheme, • 25 days annual leave plus bank holidays, • Enhanced Parental leave (maternity/paternity) This role is based out of our London office. We are office-first company and value in-person collaboration If you're excited about this role but your experience doesn't align perfectly with every qualification, we encourage you to apply anyway. You may be just the right candidate for this or other roles. PingPong is proud to be an equal-opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment.

We are partnered with a well-established, data-led insights and intelligence business that works closely with leading brands across the consumer and retail landscape. With a strong reputation for delivering high quality, subscription based insight platforms and consultancy, the business is continuing to invest in its customer success function as part of its growth. They are now looking to hire a Customer Success Manager to take ownership of key client relationships, driving engagement, retention, and long-term commercial value across their subscription base. Overview: This is a highly client-facing role sitting at the intersection of insights, technology, and relationship management. You will manage a portfolio of clients, ensuring they are fully embedded into the platform, maximising usage, and clearly realising value from the product. Working closely with commercial and product teams, you will play a key role in supporting renewals, identifying growth opportunities, and feeding client insights back into the wider business to shape future development. Responsibilities: • Own and manage relationships with a portfolio of subscription clients, acting as the primary point of contact, • Build and maintain strong, long-term partnerships with key stakeholders, • Lead onboarding processes, ensuring clients are quickly embedded and realise value early, • Deliver training, support, and guidance across platform usage and data interpretation, • Create and maintain client-facing dashboards, reports, and tailored insight outputs, • Manage and deliver ad-hoc insight requests and lighter-touch consultancy projects, • Monitor client usage data to drive engagement and improve adoption, • Partner with commercial teams to support renewals, retention, and account growth, • Identify and contribute to upsell and cross-sell opportunities, • Support new business activity through demos, trials, and client presentations, • Act as the voice of the customer internally, feeding back insights to product and leadership teams, • Represent the business in client meetings, industry events, and external engagements Requirements: • Experience in Customer Success, Account Management, or a client-facing role within insights, data, or SaaS environments, • Exposure to market research, customer insights, or data platforms is highly desirable, • Strong communication and stakeholder management skills, • Commercial awareness with the ability to identify growth opportunities within accounts, • Comfortable working with data, dashboards, and digital platforms, • Proactive, solutions-focused mindset with strong problem-solving ability, • Ability to manage multiple clients and priorities in a fast-paced environment What’s on Offer: • Competitive salary and benefits package, • Hybrid working model with flexibility, • Opportunity to join a growing, high-performing business in the insights and data space, • Clear progression opportunities as the team continues to scale, • Exposure to a broad range of well-known consumer brands and senior stakeholders

Product Manager The Opportunity This is a chance to join a business at the early stages of its product journey, where product management is still evolving and there is real opportunity to shape how things are done. We’re looking for a true Product Manager - someone who can uncover real user needs, define product vision, and deliver meaningful outcomes. If you’ve worked in startup, scale-up, or greenfield environments, and enjoy building structure where product practices are still emerging, this role offers the chance to make a lasting impact. Why This Role Is Exciting This is not a maintenance role - it’s a builder role. You’ll benefit from: • High ownership and autonomy from day one, • Significant greenfield opportunity to shape user journeys and experiences, • The chance to introduce and embed product thinking across the business, • Working on real applications, not just websites, • A strong pathway into future product leadership roles as the product function grows This is an ideal role for someone who wants to get in early and help build something meaningful. What You’ll Be Doing • Define and own product vision and outcome-based roadmaps, • Lead discovery to uncover real user problems and opportunities, • Prioritise work based on measurable value and impact, • Collaborate with engineering, UX, and third-party vendors to deliver scalable digital products, • Define KPIs and ensure work delivers measurable outcomes, • Champion product thinking across teams and help build product maturity Early focus areas will include improving core customer journeys, including key onboarding and workflow experiences. What We’re Looking For • 3–5 years’ experience as a Product Manager, • Experience in startup, scale-up, or greenfield environments, • Strong discovery skills — able to define problems before solutions, • Experience building real applications (not just websites), • Comfortable working in Agile software environments, • Experience working with third-party technology vendors, • Confident defining KPIs and measuring product success, • Someone who enjoys helping organisations understand and adopt product thinking Who This Role Suits This role is ideal for someone who: • Enjoys working in environments where product is still evolving, • Likes solving messy, undefined problems, • Wants meaningful ownership, not just delivery responsibility, • Is motivated to grow into future product leadership roles The Bigger Picture You won’t be stepping into a mature product function - you’ll be helping to build one. For the right person, this is an opportunity to gain real influence early, shape product direction, and develop into a future product leader as the function grows.

Client: • Our client is a well-known international FMCG business with a fantastic brand heritage, • This company have seen continuous success and are now tracking in their 3rd year of consistent double-digit growth, • Dynamic and fast-paced, this is an environment focussed on growth and the future with a strong set of values at its heart Role: • Customer-facing Category Manager role to manage the grocery multiples, • You will be responsible for building and maintaining exceptional customer relationships, and using insights and your own expertise to deliver actionable recommendations to support category growth, • You will take a hands-on approach to the role, working closely with Marketing, Sales and other key business functions to create best-in-class Category research and advice, • Working with a strong innovation pipeline, the Category Manager will be responsible for bringing new products to customers and driving incremental business growth Ideal candidate: • You will be a proven Category Manager, having progressed through a category role in a branded FMCG environment or making the move from an agency, • You will highly analytical, have great attention to detail, whilst being commercially astute., • An ability to influence is paramount as you will be required to influence at all levels internally and externally., • Able to manage short-term deliverables in parallel to developing long-term strategic thinking, • Highly organised and able to manage time / deadlines effectively, • Collaborative and a ‘Team Player’ Benefits & details: • The opportunity to work in dynamic business with quality and innovation at its heart, • Competitive salary £50-60k + package, • Location: Office based in London Visit our website for further opportunities Whilst we would like to respond to all our on-line applicants, regrettably we are unable to do so due to the high volumes we receive. If you do not hear back within 14 days unfortunately the relevant consultant has decided not to progress with your application. For alternative opportunities please visit the workwithseven website Seven Search & Selection Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary (Interim) workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on the workwithseven website.

The Opportunity We are building the Ai for Home Life. This role is an opportunity to shape the frontier of home life management and the practise of Ai native product management. Just Move In helps people set up their homes when they move. Our AI agent Jay handles energy, insurance, broadband, and home services. But here's the thing: we don't acquire most of our users through marketing. We get them through partners. We are also evolving the product into a full fledged Home OS to help people manage their home services before, during and after their move. Letting agents, CRM platforms, deposit schemes, property portals. We're embedded in the systems that already know someone is moving. That's our distribution moat. And it will deliver 1M UK moves a year by 2028. We need a product manager who can turn partner integrations into a scalable growth engine. Someone who thinks in APIs, activation funnels, and partner experience as seriously as consumer PMs think about user experience. What You'll Own • The partner platform. Integrate Just Move In into third-party systems (CRMs, referencing tools, deposit schemes) so we capture movers at the trigger point. API, CSV, and native integrations., • B2B products. Void Manager (simplifies empty property admin for letting agents on move-ins and move-outs), change of occupancy automation, and partner portals. Products that solve real problems for property professionals., • Partner growth. Work with our commercial team to activate and scale partnerships. Measure activation rate, moves per partner, integration velocity, and partner NPS., • Integration quality. Own the reliability, speed, and data quality of partner data flowing into our platform. When a partner sends us a move, the experience should be seamless., • Deeply understand our current partner integrations, their technical architecture, and where we lose moves between partner handoff and user activation., • Ship an improvement to partner onboarding or activation that measurably increases moves from at least one partner., • Build relationships with key partner stakeholders. Understand their pain points, not just ours., • Map the integration pipeline and develop a prioritisation framework for new partner types (deposit schemes, mortgage software, conveyancing platforms). 3 months: You can explain every partner integration we have: how it works, where it breaks, and what it costs us. You've shipped something that moved partner activation. The partnerships team sees you as their product counterpart. 12 months: Integration velocity has doubled. New partner types are live. Void Manager is generating revenue. You've built the playbook for how we onboard and scale partners. The B2B product surface is a competitive advantage, not a bottleneck. You Might Be Right If • 3-7 years of product management experience, ideally with B2B, platform, or API products. You've built things that other businesses use., • You understand integrations. APIs, webhooks, data pipelines, CSV imports. You've worked with messy partner data and know how to make it reliable., • You've worked in proptech, fintech, or a marketplace where partner/supplier integrations were core to the business model. You know the pain of third-party dependencies., • You think about partner experience. A partner portal isn't an afterthought. It's a product. You care as much about the letting agent's workflow as the consumer's., • You ship fast. You'd rather ship something imperfect and learn than debate the perfect solution., • You're commercially minded. You understand that each integration is a growth channel. You think about activation rates and revenue per partner, not just technical delivery. This isn't a nice-to-have. It's a hard requirement. You already use AI tools (Claude Code, Cursor, ChatGPT, Copilot) daily in your product work. Not as an experiment. As your workflow. You write specs with AI. You analyse data with AI. You prototype with AI. You move faster because of it. We don't want PMs who write tickets. We want PMs who define outcomes and use AI to accelerate everything in between. In your application, tell us how AI has changed your PM practice. Be specific. You're Probably Not Right If • You need a large team to feel effective. We're lean and you'll be hands-on., • You prefer working on consumer-facing products only. This role is about making partners successful., • You see integrations as grunt work. We see them as our growth engine., • You optimise for consensus over velocity. We move fast, disagree openly, and commit fully. Research shows people from underrepresented groups often don't apply unless they meet 100% of the criteria. If this role excites you, apply anyway. We'd rather hear from you than miss out because of a checklist. Just Move In is a certified B Corp. We believe diverse teams build better products. We're committed to creating an inclusive environment where everyone can do their best work. If you need any adjustments to our interview process, let us know. How We Work Empowered teams. We give teams problems to solve, not features to build. Discovery and delivery, not roadmap administration. Commercial ownership. Product owns P&L. Great customer experience and strong commercial performance are both required. Design-centric. The user sits at the centre of every decision. Design leads the experience. Product ensures we're solving the right problems at the right time. AI-native. We don't just build with AI. We build for AI. Our codebase is designed for agents. Our thinking starts with 'what would this look like if AI did it?' Velocity obsessed. Speed is a feature. We bias toward shipping, learning, and iterating over planning, debating, and perfecting. The Details • Competitive salary + meaningful equity (we want you to own what you build)., • Hybrid in London (we value face-time for collaboration, but trust you to manage your work). We're not looking for a CV-perfect candidate. We're looking for someone who reads this and thinks 'this is exactly the problem I want to solve.' The best product people we know are insatiably curious. Show us yours. Apply: CV, LinkedIn, and then send me a short message on linkedin with what excites you about building the ai for home life at Just Move In. Tell us how AI has changed the way you work. Tell us what you'd ship first.

About Streamax: Streamax is a global leader in commercial vehicle mobile surveillance solutions, providing cutting-edge technology for fleet management, safety, and real-time tracking. We are committed to enhancing operational efficiency and safety for our clients in the transportation industry. As we continue to expand, we are looking for a dynamic and results-driven Business Development Manager to join our team and focus on the Bus Sector in the UK. Role Overview: The Business Development Manager (BDM) for the Bus Sector will play a pivotal role in driving Streamax’s growth within the public transportation market. The ideal candidate will have experience in the bus industry, a deep understanding of the transportation landscape, and a proven track record of sales success. The BDM will be responsible for identifying new business opportunities, nurturing client relationships, and driving revenue growth across the UK market. Key Responsibilities: • Sales & Business Development: Identify and pursue new business opportunities within the bus sector, including public and private transportation companies, municipalities, and fleet operators., • Client Relationship Management: Build and maintain strong relationships with key clients, ensuring customer satisfaction and long-term partnerships., • Market Research: Stay up-to-date with industry trends, competitor activities, and customer needs. Conduct market research to understand the evolving demands of the bus sector and develop strategies to meet those needs., • Product Knowledge & Consultation: Promote Streamax’s innovative surveillance solutions and technology to customers. Act as a trusted advisor by understanding customer challenges and proposing tailored solutions., • Negotiation & Closing Deals: Lead negotiations and close contracts with new and existing clients, ensuring targets are met and business objectives are achieved., • Collaboration: Work closely with internal teams, including marketing, product, and customer support, to align business development efforts and enhance customer satisfaction., • Experience: Minimum of 3-5 years of B2B business development or sales experience, with direct exposure to the bus / public transport industry as a customer segment., • Industry Knowledge: Strong understanding of the bus industry, including knowledge of fleet management, public transport operations, and relevant regulations., • Sales Skills: Proven track record of sales success, with the ability to drive business growth and meet sales targets., • Communication Skills: Excellent verbal and written communication skills, with the ability to present to senior stakeholders and key clients., • Self-Motivated: Highly driven, proactive, and capable of working independently in a fast-paced environment., • Technology Savvy: Familiarity with surveillance solutions, fleet management systems, or related technologies is a plus., • Experience working with bus fleet operators, public transport authorities, or government agencies., • Familiarity with the UK public transportation industry and key stakeholders., • Experience in contract negotiations and managing large-scale projects.

Operations Manager Location: London, UK (Hybrid – 3 days in the office) Contract Length: 6 months Pay Rate: £35.58 per hour (Inside IR35) Hours: 40 hours per week Language Requirement: Spanish Role Overview As an Operations Manager, you will lead key components of operational programs focused on designing, launching, standardising, and optimising processes for internal teams and vendors. You will apply expertise in process optimisation to deliver efficiency initiatives such as process re-engineering, automation, outsourcing, vendor consolidation, and service line optimisation. You will analyse operational trends and workflow performance to identify improvement opportunities and implement efficiency frameworks, delivering measurable impact with minimal guidance. Key Responsibilities Operational Strategy & Process Optimisation • Design, launch, and scale initiatives that improve operational efficiency, customer experience, and key success metrics such as cost savings, capacity planning, and time savings., • Lead process improvement initiatives including automation, workflow optimisation, and operational restructuring., • Track, analyse, and report operational trends and workflow performance., • Publish and communicate operational KPIs and metrics., • Create and maintain SOPs, process maps, workflow documentation, training resources, and certification programmes., • Contribute to the execution of projects aimed at solving scaled operational challenges., • Support project scoping, planning, and delivery in collaboration with cross-functional teams., • Provide operational leadership to supplier and internal teams to ensure effective delivery of services., • Support supplier selection, onboarding, performance management, and operational reviews., • Build and manage relationships with internal teams, service providers, and key stakeholders., • Lead or contribute to stakeholder meetings to gather business requirements and align operational strategies., • Manage employee queries, ticket queues, escalations, and high-volume support requests., • Identify recurring issues and streamline or eliminate inefficient workflows., • Share best practices, operational insights, and lessons learned internally and externally., • Evaluate project content to ensure alignment with creative and technical goals., • Contribute to the production of moderately complex digital media or video projects where required., • Develop pre-production plans including target audiences, schedules, and production approaches., • Promote an inclusive and psychologically safe team environment that values diverse perspectives and cultural awareness., • Uphold company values and code of conduct while exercising sound judgment in operational decision-making. Key Skills & Experience Candidates should demonstrate proficiency in: • Data analysis and operational planning, • Operational SLAs and workflow management, • Native/Fluent Spanish plus English, • Process design, optimisation, and automation, • Queue and ticket management systems, • Project and programme management, • Stakeholder and client relationship management, • Supplier and partner management, • Business operations and industry knowledge, • Negotiation and consultative skills, • Business acumen and strategic thinking

Product Manager • £100,000 - £115,000 + bonus, • London - Hybrid, • Amazing benefits package About the Company: We are working with a globally recognised research and analytics business undergoing a major transformation. After years of success as a highly profitable, data-driven organisation, the business is now investing heavily in modernising its platforms, product strategy, and customer value proposition. With strong backing from senior leadership and a clear mandate to evolve, this is a rare opportunity to shape a complex, revenue-generating product into a best-in-class, scalable solution used by leading financial institutions worldwide. About the Role The Product Manager will define and drive the product strategy for a sophisticated, data-led research platform, aligning internal capabilities with external customer value. Role Highlights • Own and evolve the product roadmap across a complex, global research platform, • Lead discovery with senior external stakeholders to define clear value propositions, • Translate qualitative and quantitative insights into scalable product improvements, • Drive prioritisation across competing initiatives with clear frameworks and rationale, • Partner with technical teams to modernise platforms, including AI-assisted workflows You Will Need • Proven experience in product management within large data sets, research, or analytics environments, • You have worked in both large and small companies, • You know what good Product Management looks like, • Strong stakeholder management skills across a senior, global audience, • Background in consulting, market research, or data-led B2B organisations, • Ability to prioritise ruthlessly in complex, multi-stakeholder environments, • Sufficient technical understanding to engage with data platforms and engineering teams Why You’ll Love • High-impact role with ownership of a multi-million-pound product line, • Direct access to senior leadership with real influence on business direction, • Opportunity to modernise a globally scaled platform operating in 13+ languages, • Blend of strategic thinking and hands-on product delivery, • Exposure to global financial institutions and senior decision-makers, • Autonomy to shape product strategy in a previously underdeveloped area Apply today to take ownership of a high-impact Product Manager role within a forward-thinking employer committed to equal opportunity. We are committed to promoting equality of opportunity for all employees and job applicants. In line with the Equality Act 2010, we strive to create an environment free from discrimination, where all decisions are based on merit. Due to a high number of applicants, we are only able to respond to successful candidates

Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change. By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses. From prototype to real-world impact - be part of a global shift by doing work that matters. Job Description The Head of People Operations is a critical leadership role responsible for transforming Endava’s global people operations into a scalable, efficient, and high-performing function. This role exists to address increasing complexity across regions, inconsistent processes, and the need to modernise HR service delivery through shared services, automation, and digital enablement. You will lead the design and execution of a global operating model that reduces cost to serve while significantly improving employee experience, data quality, and service reliability. This is a transformation-focused role requiring both strategic thinking and hands-on execution to simplify complexity, standardise processes, and deliver measurable improvements at scale. What you’ll be accountable for Global Operations Leadership • Own end-to-end HR operations globally, including onboarding, lifecycle changes, employee data, and documentation, • Lead regional teams across Americas, EMEA, and APAC, driving consistency, performance, and accountability, • Design and implement a global Shared Services model, consolidating fragmented activities into a standardised and scalable structure, • Define and embed clear SLAs, KPIs, and governance frameworks, • Simplify and standardise processes across the employee lifecycle, • Identify and deploy automation and AI-driven solutions (e.g. workflow automation, case management optimisation, document processing, chatbots, knowledge assistants) to reduce manual effort and improve service delivery, • Leverage data and analytics to identify inefficiencies, predict demand, and improve operational decision-making, • Partner with IT and Digital teams to integrate AI and automation into core HR platforms (e.g. Oracle HCM and related tools), • Introduce disciplined process management (e.g. Lean, Six Sigma or similar), • Build a culture of continuous improvement, data integrity, and service excellence, • Build and lead a high-performing global team with a strong service mindset, • Lead teams through significant transformation, embedding new ways of working and accountability, • Develop AI and digital capability within the HR Operations team, ensuring teams can effectively use automation tools, data, and emerging technologies in day-to-day work, • Define and track KPIs across service delivery, efficiency, and customer satisfaction, • Provide clear, data-driven insights to HR and business leadership, • Ensure global compliance with labour laws, GDPR, and internal audit requirements, • Implement and maintain robust controls, including SOX-aligned processes, • A global Shared Services model successfully implemented and adopted, • Measurable reduction in cost to serve through automation and consolidation, • Significant improvement in service delivery (speed, accuracy, employee satisfaction), • Increased automation of core HR processes, reducing manual intervention and cycle times, • High adoption of digital HR tools and self-service capabilities, • HR Operations teams actively using AI tools and data insights to improve performance and decision-making, • Consistent, scalable, and compliant processes across all regions, • Continuous improvement of Oracle HCM and related platforms to enhance user experience Qualifications What you’ll bring • 10+ years of progressive HR Operations leadership, including global scope, • Proven track record delivering HR transformation and Shared Services / GBS models, • Experience leading automation, digital transformation, and process improvement at scale, • Strong operator with the ability to move from strategy to execution, • Practical experience applying AI and automation to improve HR operations (e.g. workflows, chatbots, document processing, analytics), • Experience embedding digital and AI capability within operational teams, not just implementing tools centrally, • Data-driven, with a focus on measurable outcomes and service improvement, • Commercial mindset, balancing efficiency, cost, and employee experience Additional Information Discover some of the global benefits that empower our people to become the best version of themselves:

UK | Field-Based | High-Growth QSR Brand We are working with an ambitious, fast-scaling QSR business that’s rapidly building its presence across the UK as part of a wider European growth journey. With multiple openings planned over the coming year, they are now looking to appoint an L&D Manager to shape and deliver the training strategy for the UK brand. This is a key hire for the business: they are looking for someone who can combine hands-on, in-store training with building the frameworks, playbooks, and systems needed to support long-term growth (including AI-enabled learning tools). The Opportunity As L&D Manager, you will partner closely with operations to roll out training across new and existing sites, ensuring every team is set up for success from day one. You will be instrumental in designing scalable training programmes, embedding brand standards, and creating a consistent customer and operational experience as the estate expands. This role is ideal for someone who enjoys being in the field but also wants to influence strategy and build something from the ground up. What You Will Be Doing • Leading training delivery for new site openings, • Rolling out structured onboarding programmes for new hires, • Supporting teams through launch periods and early trading, • Embedding brand standards, processes, and ways of working, • Delivering engaging, in-person training across multiple locations, • Coaching and developing store leadership teams, • Creating impactful training content for frontline employees, • Designing and maintaining operational playbooks, • Building scalable L&D frameworks to support rapid expansion, • Exploring and implementing modern learning tools (including AI-driven solutions), • Supporting the evolution of franchise-ready training models What They Are Looking For • Background in hospitality, QSR, or multi-site retail environments, • Proven experience supporting new store openings, • Strong operational understanding of food-led businesses, • Experience delivering training and developing teams at scale, • Confident facilitator in fast-paced, high-growth settings, • Excellent coaching, communication, and stakeholder management skills, • Highly organised, with the ability to manage multiple priorities, • Comfortable in a field-based role with regular travel You Will Thrive If You Are • Hands-on and proactive, • Passionate about people development, • Energised by fast-growth, evolving environments, • Able to balance day-to-day delivery with long-term strategy#] Salary & Benefits • £50,000 – £60,000 (depending on experience), • Travel expenses covered, • Clear progression to Head of L&D / Head of Training, • Opportunity to shape training within a scaling, European growth brand

Senior Ecommerce Analyst London / Hybrid 12-Month FTC Up to £60,000 A globally recognised luxury consumer brand is looking for a Senior Ecommerce Analyst to join its European digital team on a 12-month fixed-term contract. This is a high-impact role sitting within a growing ecommerce function during an exciting period of digital expansion and organisational transformation. The business is investing further in analytics capability and is looking for someone who can combine strong technical skills with commercial thinking, initiative, and the confidence to influence senior stakeholders. You will play a key role in understanding online customer behaviour, identifying friction points in the digital journey, improving conversion, and delivering insight-led recommendations that shape performance across multiple European ecommerce markets. The opportunity This role is ideal for someone who enjoys connecting data to action. You will work cross-functionally with teams across ecommerce, marketing, product, UX, content, and technology to uncover opportunities, test ideas, and improve customer experience and commercial performance. The position would suit either: • an established Senior Analyst looking for a strong brand and broader scope, or, • an Analyst ready to step up into a more senior, visible role. Key responsibilities • Analyse website performance across traffic, bounce rate, session duration, conversion, and customer journey behaviour, • Conduct funnel analysis to identify drop-off points and recommend improvements, • Deliver weekly, monthly, and quarterly reporting with clear, actionable insights, • Build dashboards, visualisations, and performance reporting against KPIs, • Design and evaluate A/B and multivariate tests, • Partner with stakeholders to define measurement plans and success metrics, • Use segmentation, behavioural analysis, and user journey insights to spot trends and opportunities, • Recommend UX and onsite improvements using data from analytics tools, heatmaps, session replay, and journey analysis, • Audit analytics implementation and help maintain data accuracy across platforms, • Translate complex data into clear commercial recommendations for senior stakeholders, • Stay current on new tools, methodologies, and trends across ecommerce analytics and digital optimisation What we’re looking for • Around 3-5+ years’ experience in ecommerce or digital analytics, ideally within a retail, fashion, lifestyle, or consumer brand environment, • Strong understanding of ecommerce performance metrics, onsite optimisation, and customer journey analysis, • Experience using Google Analytics / GA4 and/or Adobe Analytics, • Strong SQL and Excel capability, • Experience with data visualisation tools such as Tableau, Power BI, or similar, • Experience with testing, insight generation, and turning analysis into practical recommendations, • Exposure to tools such as Google Tag Manager, ContentSquare or equivalent customer behaviour platforms is highly beneficial, • Ability to communicate confidently with senior stakeholders and challenge constructively where needed, • Commercially minded, proactive, and comfortable working in a fast-paced, evolving environment Additional experience that could be helpful • Ecommerce platform exposure such as Salesforce Commerce Cloud or Shopify, • Knowledge of digital marketing metrics including CPA, conversion, and CLV, • Awareness of AI-enabled analytics, predictive tools, or emerging technologies in digital insight

Role: Account Manager D&C Department: Design & Construction, Amazon Security Technology (EMEA) - this team sits within Amazon Web Services, but its key customer is Amazon Corporate Security. Location: London, UK. Must be able to work from an Amazon Corporate office five days per week. Regular overseas travel. Employment Type: Full-time, permanent. Contracted to Upstream Risk Management, enduring secondment to Amazon Reports to: EMEA SecTech Regional Manager Direct reports: Senior Technical Project Managers, Technical Project Managers (team of 9) Package: £100,000+ (Salary depending on experience). Start: June 2026 Job Summary Contracted to Upstream Risk Management, you will be permanently embedded within Amazon’s Security Technology Design and Construction (D&C) team in Europe, the Middle East and Africa (EMEA). The D&C team sits within Amazon Security and owns all aspects of technical corporate security to protect people, physical and intellectual property across Amazon estates (not including distribution or data centres). The Account Manager role is critical to delivering contractual success. You will be responsible for turning strategy into action to deliver on Upstream Risk Management’s obligations to support Amazon Corporate Security’s promise of a safe and secure work environment for all Amazonians. You will achieve this by applying your leadership, project management and technical security skills to the detail of planning, leading a team of technical experts, monitoring progress and reporting. We are looking for an experienced professional who embodies the Amazon Leadership Principles. Exceptional customer focus is non-negotiable. Strong project and stakeholder management skills, along with a firm technical understanding, will be pivotal to success. The successful applicant will be able to demonstrate data-based decision-making, a strong understanding of cost-benefit analysis, and a track record of program optimisation. Strong leadership skills are essential. The location of this role is LHR16, an Amazon corporate office in central London, and you should expect five days per week in the office. International travel of around 20% of the time, including at short notice, should be expected. Key Responsibilities Include: • Serve as a single point of contact for Amazon SecTech. Maintain availability during core business hours for regular communications on team staffing and performance, project-related correspondence and issues, and other topics as deemed relevant to the overall contract scope of work., • Monitor project workload versus staff availability. Make recommendations to SecTech on staffing levels and project loading based on quantitative data analysis and historical workload., • Manage the entire vendor team to ensure the scope of work is being executed in accordance with contract documents. Assist in the onboarding/offboarding of vendor staff as necessary to maintain the expected level of project delivery quality and SLA performance., • Serve as an escalation point with internal and external stakeholders for all issues related to ongoing projects., • Perform Quality Assurance / Quality Control of team deliverables to ensure conformance with Amazon design and construction standards. Regularly audit program performance versus deliverables and scope descriptions and make recommendations to address shortfalls., • Conduct project lessons-learned meetings and make recommendations to Amazon for the adoption of new standards or process requirements., • Schedule, document, and lead Monthly, Quarterly, and Annual Business Reviews, which will track vendor performance against the established scope of work, Service Level Agreements (SLAs), and Key Performance Indicators (KPIs). About You • Minimum of 7 years in security program management, either as a consultant, end user, or embedded services team leader., • Minimum of 5 years of experience as a cross-functional team leader, managing program personnel, leading talent assessments/reviews, managing workload and job assignments, etc., • Demonstrated understanding of the security project lifecycle, including technology selection, design, bid, award, construction administration, testing, and commissioning., • Working technical knowledge of access control system hardware architecture, components, and standard installation practices., • Ability to develop key relationships across functional disciplines, in order to help move projects and other key initiatives forward., • Strong analytical, verbal communication, and writing skills.

Job Title: Retail Training Manager Reporting to: Retail Director Location: Head Office, White City Place, West London Contract Type: Full time, 37.5 hours per week About Us: ME+EM is one of the UK’s fastest-growing luxury fashion brands. In addition to a thriving global digital presence, we operate flagship stores in London and Edinburgh, concessions within Harrods and Selfridges, and have recently expanded with new store openings in the U.S. At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding. Our office and stores are always busy and fast paced, but we work just as hard to make sure it’s fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone’s hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution. About the Role: As Retail Training Manager at ME+EM, you will lead the design and delivery of a best-in-class learning and development strategy across our UK and US retail stores. Reporting to the Retail & Customer Experience Director, you’ll play a pivotal role in shaping how our teams learn, grow and perform – ensuring every store delivers an exceptional ME+EM experience. This is a highly influential role focused on building capability, confidence and future leaders. You’ll create inspiring training programmes that support career progression, strengthen commercial performance and embed our service standards at every level of the business. You’ll thrive in this role if you’re passionate about retail, people development and luxury customer experience. With a background in fast-paced, client-centric environments, you bring the confidence to coach, influence and challenge teams positively. You’re creative, solutions-led and driven by excellence – and you’ll champion ME+EM’s values through everything you do. Responsibilities: • Develop and implement a learning & development strategy aligned with retail operational goals., • Create tailored learning solutions for store teams, covering product knowledge, service excellence and commercial awareness., • Design and deliver leadership development programmes for store management and high-potential talent., • Support internal career progression through training pathways and succession planning in partnership with Retail Area Managers and the Retail People Manager., • Collaborate closely with Retail Operations and the People Team to ensure consistent learning experiences across all locations., • Lead the creation of a Customer Playbook to define and embed the expected customer experience across teams., • Evaluate the impact of training programmes using KPIs and employee feedback to drive continuous improvement., • Champion inclusivity, equity and accessibility in all learning initiatives., • Manage third-party learning providers and digital learning platforms., • Enhance and deliver the retail onboarding and induction experience., • Organise and support workshops, meetings and panel discussions, including venue logistics, communications and materials., • Create and maintain a comprehensive training manual and resources for ‘train the trainer’ sessions., • Provide full administrative and logistical support for training programmes, including scheduling, attendance tracking, feedback collection and record keeping., • Be present during training sessions to support activities and workshops on the ground. Skills: • Proven experience in Learning & Development within a retail environment., • Confident delivering engaging training to both small and large groups., • Passionate about developing people at all levels., • Strong communicator who builds trust and credibility with retail teams., • Solution-focused with a creative, adaptable approach., • Resilient and comfortable working in a fast-paced, evolving retail environment., • A role model for inclusive leadership and equity., • Strong organisational and administrative skills., • Data-driven approach to evaluating learning effectiveness., • Knowledge of digital learning platforms and training tools., • An L&D qualification is desirable but not essential. Employee Benefits: • 33 days annual leave for full time employees (25 days holiday + 8 bank holidays), • A day off to celebrate your birthday., • Pension Scheme, • Group Life Insurance, • Employee Assistance Programme (EAP), • Length of Service Award, • Refer a Friend Scheme, • Staff uniform for retail employees, • Generous Staff and Friends and Family Discount, • Annual Volunteer Day, • Cycle to Work Scheme, • Tech Scheme, • Eye Care Vouchers, • Real Living Wage Employer, • Employee led committees, • Social events and biannual parties, • Enhanced maternity and paternity package after 2 years of service. ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities’ employer, we do not discriminate against applicants based on race, colour, religion, gend er, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company. Please note, due to the large number of applications we receive, we can only reply to those that are successful to the next stage.

We’re Big Bus Tours, the world’s largest independent operator of open-top sightseeing tours. Since starting our journey in 1991 with just three buses, we’ve grown into a global fleet of over 400 vehicles, welcoming more than 5 million passengers every year across Europe, North America, the Middle East, and Asia Pacific. Our hop-on, hop-off tours inspire the spirit of adventure and offer a flexible, first-class way to discover the world’s most iconic cities, turning tourists into explorers and leaving every passenger with a story to tell. Building on this success, we’ve expanded our portfolio to include Big Duck Tours, the world’s newest and most exciting amphibious sightseeing experience. Operating innovative 100% electric “Ducks,” Big Duck Tours delivers unforgettable journeys by both land and water, combining entertainment, discovery, and a strong commitment to sustainability. Following a proven launch in Singapore, the brand is set to expand into major global destinations, starting with London in 2026. As we continue to grow within our existing cities and expand into new locations worldwide, our ambition remains the same: to be the number one thing to do in every world-famous city. Our Central Support Office, located in Victoria, London, is a driving force behind our business. With a team of specialists, they provide tailored support to our cities worldwide. If you want to get onboard check out the vacancy below. • Vacancy: Accounts Payable/Accounts Receivable Specialist, • Hours: 37.5 per week, • Working type: Hybrid, 2 days in the office, subject to change, • Salary : £34,000, • Location: Victoria, London Overall Purpose We require an enthusiastic and highly motivated individual to join the Group Finance team as an Accounts Payable/Accounts Receivables Specialist within our Head Office department. The Accounts Payable element is to ensure all invoices received are appropriately processed, recorded, authorized, and raised for payment in a timely manner. The Accounts Receivable element ensures all debtor invoices are issued correctly, accounts maintained, queries resolved, and balances paid before becoming overdue. Overview of Duties & Responsibilities Accounts Payable (AP): • Review and verify incoming invoices for accuracy, completeness, and appropriate approval., • Enter invoices into the accounting system and ensure proper coding and classification., • Prepare and process payments to vendors, ensuring timely and accurate disbursement., • Maintain vendor records, including contact information, payment terms, and relevant documentation., • Manage purchase orders, ensuring alignment with invoices, and build strong relationships with key stakeholders to resolve any purchase order issues in a timely manner., • Reconcile vendor statements and resolve any discrepancies or issues., • Collaborate with internal departments to resolve invoice-related inquiries and discrepancies., • Assist in month-end closing activities, including accruals and expense analysis., • Support the Finance Manager with ad-hoc reporting and analysis as needed., • Assist in month-end closing activities, including revenue recognition and reporting. Accounts Receivable (AR): • Work with global trade partners to ensure timely collection and manage new customer set up process, • Reconcile all Global trade and PBP partners monthly, • Assist in preparing and distributing customer invoices, ensuring accuracy and completeness., • Monitor customer accounts to ensure timely and accurate payment collections., • Follow up on past-due accounts through phone calls, emails, and written communication., • Resolve customer billing discrepancies and address inquiries in a timely manner., • Maintain accurate and up-to-date customer records, including contact information, payment terms, and communication history., • Prepare and analyse aging reports and provide recommendations for collections efforts., • Collaborate with the AR team to reconcile customer accounts and resolve any outstanding issues. General Responsibilities • Maintain a comprehensive understanding of company policies and procedures related to AP and AR functions., • Stay updated on industry trends and best practices to suggest process improvements and optimize efficiency., • Assist with general accounting tasks and ad-hoc projects as the Finance Manager assigns., • Adhere to financial controls and maintain the confidentiality of financial information., • Foster positive relationships with internal stakeholders, vendors, and customers., • Collaborate with cross-functional teams to improve overall financial operations and customer experience. Qualifications & Experience • Previous experience in an accounts receivable and payable environment is essential. Skills & Knowledge • Understanding of the accounts receivable and payable processes, • Good understanding of the travel/tourism industry is preferred but not essential, • Previous experience using SAP ByD or similar, • Proficient in the use of Microsoft Word and Excel, • Excellent communication skills, • Time management, • Proven ability to manage multiple work streams at the same time while paying strict attention to detail Competencies • Communication – The ability to express ideas or facts in a clear and persuasive manner., • Analytical – Able to identify issues, analyse data, and propose effective solutions., • Resilience: Maintains performance under pressure and in challenging situations., • Discrete - Able to manage data confidentially What we offer We are proud to offer all our colleagues a competitive benefits package, which includes: • 25 Days Holiday + Bank Holidays, Increasing to 30 with L.O.S, • Employee Assistance Programme, • Performance Bonus Scheme, • BUPA Cash Plan, • Enhanced Maternity & Paternity Pay, • Aviva DigiCare+ (Remote GP & 2 Medical Opinion), • Death in Service, • Cycle to Work, • Complimentary Big Bus Tickets, • Merlin Attractions Discounts, • 5% Employer Pension Contribution, • Sick Pay Scheme, • Employee Referral Scheme Next Steps To apply for this role please click ‘Apply’, there is no lengthy application form and cover letters are optional. Once submitted, your application will be reviewed by the hiring manager(s). Due to the volume of applicants our vacancies regularly receive, please allow 2 weeks from the closing date to hear back regarding your application although our team will endeavour to contact every applicant as soon as practicable.

Senior Supply Chain Manager | Health & Wellness Brand | London / Hybrid Harmonic are proud to be partnering with a fast-growing wellness brand that has built an exceptional reputation through high-quality, effective products and a loyal customer base. In a market often driven by short-term trends, they’ve stood out by focusing on product integrity, strong repeat purchase, and building long-term trust with their community through product lines which are additive free and scientifically proven. Following significant success in the UK, the business is now entering an important stage of scale. With growing retail partnerships, strong momentum across social and TikTok, and plans to launch into the EU/Middle East, they’re focused on creating the operational foundations needed to support long-term expansion. Taking full ownership of the end-to-end supply chain and operations function, the Senior Supply Chain Manager will be central to ensuring the business can scale without losing quality, speed, or customer experience. The successful candidate will lead the function from supplier and manufacturer relationships through to inventory planning, fulfilment, logistics, and customer operations. Working closely with senior leadership, they’ll play a key role in shaping product launches, managing and optimising 3PL partnerships, and building the systems, processes, and resilience needed for international growth. It’s a high-impact role for someone who thrives in fast-growth environments and wants to help shape a genuinely exciting consumer brand as it moves from strong momentum into long-term market leadership. Key Responsibilities • Own and lead the end-to-end operational function of the business including supply chain management, logistics, fulfilment and customer service, • Develop and implement scalable operational strategies to support growth, • Manage supplier and manufacturing relationships, ensuring quality, cost efficiency, and reliability, • Drive improvements in COGS through supplier negotiation, production efficiencies, and smarter inventory management, • Work closely with commercial and finance teams to support profitability by improving operational efficiency and protecting margins, • Monitor operational performance against key business metrics including customer acquisition cost (CAC), customer retention, and churn, ensuring operations supports sustainable growth, • Manage and optimise 3PL relationships to support increasing demand across DTC and retail channels, • Identify risks and inefficiencies, proactively implementing solutions, • Ensure compliance with relevant regulations and industry standards What our client would like to see (essential) • Proven experience in an Operations, Supply Chain or Logistics role within a beauty, FMCG, food, drink or consumer brand, • Strong understanding of supply chain, manufacturing, and logistics in a product-led business, • Experience scaling operations in a fast-growth environment, • Strong commercial awareness and financial acumen, • Strong understanding of and experience with Excel, • Excellent organisational and problem-solving skills, • Confident stakeholder management, including suppliers and senior leadership What we would like to see (non-essential) • Experience working in a founder-led or entrepreneurial business, • Exposure to international supply chains or global expansion, • Experience with a DTC, subscription-based brand, • Experience implementing or upgrading operational systems (ERP, inventory tools, etc.), • Experience with Xero and/or other accounting systems would be a benefit, • Passion for beauty, wellness, or consumer brands Salary: £55,000 to £65,000 Hybrid working: 3 days per week in the London office At Harmonic, we are committed to building inclusive and equitable workplaces. We actively encourage applications from candidates of all backgrounds and ensure every application is considered fairly and thoughtfully, regardless of race, religion, gender expression, disability, or sexual orientation.

Senior Supply Chain Manager | Health & Wellness Brand | London / Hybrid Harmonic are proud to be partnering with a fast-growing wellness brand that has built an exceptional reputation through high-quality, effective products and a loyal customer base. In a market often driven by short-term trends, they’ve stood out by focusing on product integrity, strong repeat purchase, and building long-term trust with their community through product lines which are additive free and scientifically proven. Following significant success in the UK, the business is now entering an important stage of scale. With growing retail partnerships, strong momentum across social and TikTok, and plans to launch into the EU/Middle East, they’re focused on creating the operational foundations needed to support long-term expansion. Taking full ownership of the end-to-end supply chain and operations function, the Senior Supply Chain Manager will be central to ensuring the business can scale without losing quality, speed, or customer experience. The successful candidate will lead the function from supplier and manufacturer relationships through to inventory planning, fulfilment, logistics, and customer operations. Working closely with senior leadership, they’ll play a key role in shaping product launches, managing and optimising 3PL partnerships, and building the systems, processes, and resilience needed for international growth. It’s a high-impact role for someone who thrives in fast-growth environments and wants to help shape a genuinely exciting consumer brand as it moves from strong momentum into long-term market leadership. Key Responsibilities • Own and lead the end-to-end operational function of the business including supply chain management, logistics, fulfilment and customer service, • Develop and implement scalable operational strategies to support growth, • Manage supplier and manufacturing relationships, ensuring quality, cost efficiency, and reliability, • Drive improvements in COGS through supplier negotiation, production efficiencies, and smarter inventory management, • Work closely with commercial and finance teams to support profitability by improving operational efficiency and protecting margins, • Monitor operational performance against key business metrics including customer acquisition cost (CAC), customer retention, and churn, ensuring operations supports sustainable growth, • Manage and optimise 3PL relationships to support increasing demand across DTC and retail channels, • Identify risks and inefficiencies, proactively implementing solutions, • Ensure compliance with relevant regulations and industry standards What our client would like to see (essential) • Proven experience in an Operations, Supply Chain or Logistics role within a beauty, FMCG, food, drink or consumer brand, • Strong understanding of supply chain, manufacturing, and logistics in a product-led business, • Experience scaling operations in a fast-growth environment, • Strong commercial awareness and financial acumen, • Strong understanding of and experience with Excel, • Excellent organisational and problem-solving skills, • Confident stakeholder management, including suppliers and senior leadership What we would like to see (non-essential) • Experience working in a founder-led or entrepreneurial business, • Exposure to international supply chains or global expansion, • Experience with a DTC, subscription-based brand, • Experience implementing or upgrading operational systems (ERP, inventory tools, etc.), • Experience with Xero and/or other accounting systems would be a benefit, • Passion for beauty, wellness, or consumer brands Salary: £55,000 to £65,000 Hybrid working: 3 days per week in the London office At Harmonic, we are committed to building inclusive and equitable workplaces. We actively encourage applications from candidates of all backgrounds and ensure every application is considered fairly and thoughtfully, regardless of race, religion, gender expression, disability, or sexual orientation.

Department: People & Culture Brands: TTC Location London Work Arrangement Hybrid, Reports to: L&D Manager Direct Reports: 0 ABOUT US At TTC, we are Enriching lives by connecting people and places. For over 100 years, we’ve been bringing the world closer together by crafting journeys that create lasting memories, lifelong friendships and meaningful cultural connections. Across more than 70 countries and our award-winning brands, we design and deliver travel experiences that go beyond sightseeing - they change perspectives. Behind every unforgettable journey is a passionate team making it happen. That’s where you come in. OUR VALUES Everything we do is guided by our five shared commitments: · Value Every Voice - We put people first. · Act with Integrity - We do what’s right. · Explore Beyond Boundaries - We’re driven by curiosity. · Own the Outcome - We take responsibility for our decisions. · Succeed Together - We’ve got each other’s backs. POSITION SUMMARY The L&D Programme Specialist plays a critical role in delivering high-quality learning and development experiences across TTC. This role combines project coordination, program management, facilitation and operational support to ensure L&D initiatives are executed consistently, efficiently, and in alignment with our global talent strategy. KEY RESPONSIBILITIES Project Management · Coordinate L&D Projects end-to-end, logistics for global, regional, and local L&D initiatives. · Maintain project plans, timelines, status trackers, and documentation. · Support cross-functional Talent Management projects requiring multi-region coordination. · Track actions, chase stakeholders, own communication across the project to ensure smooth project delivery. · Support with room bookings, technology setup, catering, travel arrangements, and event coordination. · Draft clear, timely communications including programme announcements, invitations, and follow-ups. · Coordinate calendar management and resolve scheduling conflicts. · Provide stakeholder updates for global and regional projects. Training Delivery · Facilitate training and information session, including monthly induction sessions. · Prepare facilitator guides, participant materials, and session resources. · Assist with the development and updating of training decks, job aids, and eLearning content. · Support quality checks and iterative improvements based on evaluation feedback. · Help build learning assets (e.g., templates, worksheets, presentations). · Schedule sessions, manage enrolments, track attendance, and oversee learner communications. System and Process Maintenance · Contribute to the improvement of ROI measurement for learning activities including report design, metric creation and data analysis. · Maintain centralised L&D folders, file structures, and content repositories, ensuring consistent naming conventions and accessibility for all stakeholders. · Manage L&D system licences, renewals, and project tracking. · Support departmental and project budgeting and expenses. · Track learner feedback and summarise insights for L&D Managers. · Identify ways to streamline processes and enhance participant experience. · Contribute to building scalable L&D operations and consistent global standards. LMS Management · Upload, test, and maintain course content, learning paths, and resources in the LMS. · Manage enrolments, completions, compliance reports, and dashboards. · Troubleshoot learner access issues and ensure high data accuracy. ROLE SUCCESS CRITERIA · L&D projects are delivered on time and within scope, with clear, up-to-date plans, trackers, documentation, and communication in place. · L&D managers and stakeholders are kept informed through timely, proactive communication, with actions clearly tracked. · Training sessions are delivered in line with learning principles, well-organised, and supported by smooth logistics (materials, tech, facilitators prepared in advance) · The learner experience is consistently high quality, with strong feedback and continuous improvement based on evaluation. · Learning data, reporting, and ROI measures are accurate, accessible, and shared on time, enabling insight and informed decision-making. · L&D systems, folders, and processes are well-maintained and continuously improved, driving efficiency, consistency, and ease of access. · LMS content, learning paths, and records are accurate, up to date, and fully functional, supporting a seamless learning experience. · Enrolments, reporting, and learner support are managed efficiently, with issues resolved quickly and data maintained with high accuracy. KEY COMPETENCIES FOR SUCCESS Key Competencies Description Linked Value/s Quality & Attention to detail Ensures accuracy, consistency, and high standards in all work, minimising risk and rework Act with Integrity Collaboration Works effectively across teams, building strong relationships to deliver shared goals. Succeed Together, Value Every Voice Adaptability Responds effectively to change, adjusting priorities and approach to meet evolving needs. Explore Beyond Boundaries Communication & Influence Clearly communicates ideas, builds rapport, and influences others to achieve effective outcomes. Value Every Voice, Succeed Together Customer Focus Understands customer needs and delivers solutions that create a high-quality, consistent experience. Value Every Voice, Own the Outcome YOUR EXPERIENCE AND EXPERTISE Technical Skillset · Skilled in Microsoft Office, Teams, and digital collaboration tools (Canva a bonus). · LMS administration experience required (Litmos preferred). Essential Experience · 2–3 years’ experience in Learning & Development, Talent, HR, or project coordination. · Strong experience coordinating training programmes, events, or multi-step projects. Experience supporting live virtual training and/or in-person learning events. Desirable Experience · Confident using project tracking tools (e.g. Excel, Monday.com, Airtable, Asana) would be advantageous. · Exposure to instructional design or content development is an advantage. TRAVEL & OTHER REQUIREMENTS · Travel: [Not required]

*Hybrid Working: 3 days in the London Office About the Company This organisation is focused on supporting students as they transition into the workplace by providing innovative digital tools, content, and resources. Their mission centres on helping individuals explore career options, build confidence, and develop the skills needed to succeed. They work closely with employers, educational institutions, and industry partners to create meaningful connections between students and career opportunities, ensuring the right fit for both candidates and organisations. About the Product & Team The business offers a specialised SaaS platform designed to support early careers recruitment at scale. The system brings together multiple functions, including applicant tracking, candidate engagement, assessment management, and pre-hire development tools. Built with high-volume recruitment in mind, the platform is used by leading graduate and early talent teams across multiple regions. Its flexible configuration allows organisations to tailor workflows while delivering a seamless and engaging candidate experience. The Customer Success function operates across multiple UK locations and plays a key role in supporting global clients. The team is responsible for implementation, ongoing optimisation, and ensuring customers gain maximum value from the platform. The Role As a Customer Success Manager, you will take ownership of onboarding new clients and supporting platform relaunches. This includes configuring the system to meet specific client needs, guiding implementation, and delivering training to ensure successful adoption. You will act as a trusted partner to clients, combining technical expertise with strong relationship management to help them achieve their recruitment goals. A key focus of the role is delivering a high-quality customer experience and driving satisfaction. You will also contribute to business growth by supporting pre-sales activity and product demonstrations where required. Key Responsibilities • Build a deep understanding of the platform and its capabilities to advise clients effectively, • Configure and customise the system in line with client requirements, • Lead onboarding and relaunch projects from planning through to delivery, • Maintain clear and consistent communication with stakeholders throughout projects, • Develop strong, long-term client relationships, • Identify opportunities to improve platform usage and recommend enhancements, • Document and investigate technical issues, working closely with product and engineering teams to resolve them, • Support internal teams with more complex technical queries when needed, • Deliver training sessions and create user-friendly documentation and resources, • Showcase platform functionality through demos and presentations for both existing and prospective clients, • Contribute insights and feedback to help shape future product development Success Measures • High levels of customer satisfaction and engagement, • Smooth and efficient onboarding and implementation processes, • Strong adoption of platform features across client accounts, • Effective collaboration across internal and external stakeholders, • Clear documentation and resolution of technical issues About You • Strong communication and relationship-building skills, • Highly organised with the ability to manage multiple priorities, • Technically confident and quick to learn new systems, • Solutions-focused, with the ability to investigate and resolve challenges independently, • Comfortable explaining complex concepts in a clear and simple way, • Professional, adaptable, and proactive in approach Experience & Skills • Degree in a relevant field or equivalent practical experience within a SaaS, technical, or recruitment environment, • Experience working with software implementations or onboarding processes is advantageous, • Familiarity with early careers or high-volume recruitment is a plus, • Experience documenting processes or technical requirements is beneficial Additional Information • Full-time, permanent position (Monday to Friday), • Standard probation period applies, • Employment is subject to background screening in line with company policies If you would like to find out more - please apply now!

Taktile is transforming how financial institutions leverage AI for critical decisions. As we scale our enterprise customer base, we're looking for an Applied AI Engagement Manager to serve as the strategic partner who ensures our customers successfully implement and unlock maximum value from AI-driven decision-making. In this post-sale role, you'll be the primary point of contact guiding enterprise customers through complex implementations and driving sustained business impact. That's where you come in. As an Applied AI Engagement Manager at Taktile, you’ll work closely with our enterprise customers to implement complex solutions and ensure they unlock maximum value from our platform. This role is central to our mission of transforming customers' decisioning infrastructure to optimize and automate mission-critical business decisions. You’ll collaborate across Taktile’s Solutions, Product, and Sales teams, as well as with external partners, to support customers throughout their entire lifecycle, driving strategic outcomes and sustained impact. About You • Curious & Creative – You love uncovering innovative ways to solve customer challenges and enjoy diving into the technical and business implications for both the customer and the Taktile platform., • Clear Communicator – You have excellent communication and stakeholder management skills, and are effective across all levels of an organization., • Entrepreneurial – You’re hands-on, proactive, and excited to help shape both the product and the company. You go the extra mile to deliver exceptional solutions., • Team Player - You enjoy working cross-functionally with teams across Marketing, Sales, Solutions, Support, Product, Engineering, and Customer Success., • Experienced - You have 4-6 years of experience in tech consulting, tech implementation or customer-facing roles at high-growth startups or enterprises in B2B SaaS and demonstrated team leadership in various situations, • Organized – You’re comfortable managing multiple projects, timelines, and stakeholder expectations, even in ambiguous and fast-changing environments., • Technically Fluent – You have a technical foundation and can clearly communicate technical challenges and solutions to both engineers and customers, especially in the context of applied AI., • Mobile – Willingness to travel up to 40% of the time. What You’ll Do • You will act as the strategic partner and primary point of contact for enterprise customers post-sale and coordinate cross-functional teams (Product, Engineering, Solutions, Data) to deliver high-impact projects on time, • You translate complex business problems into workflows and product configurations and become a subject-matter expert in the Taktile platform and the business value it can unlock for our customers, • You will closely collaborate with Taktile’s Account Executive and Solution Engineers to build strong relationships with executive level stakeholders as well as Taktile’s core users within customer teams, • Identify new opportunities for product expansion and adoption within customer accounts and continuously gather feedback and insights to inform product development and iterate on delivery playbooks with our product and engineering teams Ideal, But Not Required • You have experience in implementing AI at scale in enterprise context, • You have acquired domain expertise in the financial services industry (banking, insurance, lending, payments, etc.), • You demonstrate strong analytical skills and have a hands-on mentality, • You have knowledge of APIs and know the basics of Python and SQL Our Offer • Work on hard, meaningful problems with real-world impact., • Receive top-of-market equity and cash compensation., • Get access to a self-development budget that you can use to e.g. attend conferences, buy books or take classes., • Join us onsite in our inspiring office spaces in the heart of Berlin, London or New York and travel to bi-yearly company-wide meetings around the world., • Shape how enterprise SaaS is delivered at scale., • Experience a truly flat hierarchy. Interact with and learn directly from founding team members. Having an opinion and voicing your ideas is not only welcome but encouraged, especially when they challenge the status quo., • Use the equipment of your choice including a meaningful home office set-up. About Us Taktile helps financial institutions make smarter, safer decisions with the power of AI. Our software gives teams the tools to automate complex decisions — like who to onboard, how to underwrite, or when to flag suspicious activity — with full visibility and control. By combining AI with a rich ecosystem of financial data, Taktile enables companies to adapt their decision-making in real time as markets, customer behavior, and risks evolve. Our mission is to build the world’s leading platform for automated decision-making in financial services — setting the standard for how AI is applied responsibly and effectively in this industry. We were founded by machine learning and data science experts with deep experience in financial services. Today, our team works across Berlin, London, and New York, bringing together engineers, entrepreneurs, and researchers from companies like Google, Amazon, and Meta, as well as fast-growing startups and enterprise leaders. Backed by top investors including Y Combinator, Index Ventures, Balderton Capital, and Tiger Global, along with the founders of Looker, GitHub, Mulesoft, Datadog, and UiPath - we’re building a world-class organization across all functions and levels to power the next generation of AI-driven decision-making in financial services.

🚀Join the team powering the future of vision AI Hello, hola, 你好, こんにちは, नमस्ते, hallo, bonjour! Thanks for stopping by — we know your time is valuable, so here's what makes Ultralytics special. 🔥 Who we are At Ultralytics, we're on a mission to simplify AI for everyone. As the creators of the world's leading Ultralytics YOLO models, we empower millions of developers, researchers, and companies worldwide to build state-of-the-art computer vision applications. Following our $30M Series A round, we're expanding rapidly across our global hubs in London, Madrid, and Shenzhen. This is an opportunity to join a fast-scaling, high-performance team that's redefining the future of vision AI — where ambition meets impact, and ideas become reality. We move fast. We build boldly. We execute with purpose. And we do it together. 👩 About the role As Senior Talent Acquisition Lead, you’ll own Ultralytics’ global hiring engine end-to-end — building strategy, systems, and an exceptional candidate experience that scales us from ~50 to 100+ employees across the UK, Spain, and China. This is a hands-on, high-ownership individual contributor role for someone who can operate at Series A/B speed while raising the bar on quality. You’ll run full-cycle recruiting across technical and GTM roles, including ML, computer vision, and applied engineering teams shipping YOLO into production. You’ll partner tightly with founders and hiring managers to translate headcount plans into measurable pipelines, strong offers, and predictable hiring outcomes. You’ll also be the “builder” behind our recruiting stack and process — from ATS workflows to sourcing strategy to analytics — ensuring we hire world-class talent while staying aligned with our Mission & Values. ✅ What you'll do Strategy & execution • Own global hiring strategy across London, Madrid, and Shenzhen with clear quarterly goals and scorecards., • Build scalable recruiting processes in Ashby and align onboarding handoffs in Rippling., • Translate org plans into calibrated role kickoffs, interview plans, and hiring manager operating rhythms., • Run compensation planning inputs (ranges, leveling, offers) with market data and internal consistency. Sourcing & pipeline development • Lead proactive sourcing using LinkedIn Recruiter, Boolean search, GitHub, and community signals., • Build repeatable pipelines for ML/AI, computer vision, and core engineering roles tied to our docs ecosystem., • Develop talent maps for priority markets (UK/Spain/China) and maintain warmed executive and specialist networks., • Improve employer branding through high-signal role narratives and visibility across our community. Candidate experience & closing • Deliver a fast, respectful process with crisp communication, feedback loops, and strong closing motion., • Lead offer strategy and negotiation while maintaining fairness, transparency, and speed., • Partner with teams to improve interview quality, reduce bias, and increase signal-to-noise in hiring decisions., • Track funnel metrics and iterate weekly to improve conversion, time-to-fill, and quality of hire. 🍌 Skills and experience Core requirements • 7+ years in full-cycle recruiting with Series A/B scale-up experience and high ownership for outcomes., • Track record scaling a startup from ~50 to 100+ employees across multiple functions and geographies., • Deep expertise with ATS administration, workflow design, and reporting (Ashby strongly preferred)., • Strong sourcing fundamentals (LinkedIn Recruiter, Boolean, GitHub) and comfort with high-volume roles when needed., • Proven hiring manager partnership skills: role clarity, calibration, process discipline, and decisive execution., • Experience supporting global hiring across time zones (UK/Spain/China) with clean coordination and follow-through., • Strong compensation literacy: ranges, leveling, offer construction, and negotiation in competitive markets. Nice to have • Technical recruiting depth in ML/AI, computer vision, and applied research/engineering roles., • Experience hiring for GTM orgs (Sales, Solutions, Customer Success, Partnerships) in developer-led products., • Familiarity with OKR frameworks and operating cadences that drive measurable recruiting outcomes., • Prior exposure to open-source or developer ecosystems (e.g., Ultralytics GitHub)., • Passion for what we build and how it’s used by teams worldwide in our Guides. 🤝 Cultural fit At Ultralytics, we set bold goals and execute with speed, precision, and teamwork. We're driven by hard work, ambition, and resilience — building fast, learning constantly, and delivering measurable impact. You'll thrive here if you: • Take ownership and deliver results with focus and accountability., • Combine strategic thinking with hands-on execution., • Value excellence, grit, and creativity in equal measure., • See collaboration as the foundation for meaningful progress. Our culture is built around our core values: • Relentless progress: Constant evolution and improvement., • Strive for excellence: Perseverance and attention to detail., • Actions, not words: Focus on delivering meaningful results., • Act with urgency: Seize fleeting opportunities., • Open access to all: Transparent communication and collaboration. Learn more in our Ultralytics Handbook and values. 💰 Compensation and benefits We reward excellence and impact — not just tenure or title. • Competitive salary: Reflecting your experience and contribution., • Equity packages: We want our success to be yours too., • On-site collaboration: Work with passionate builders in one of our global hubs., • Flexible working hours: We value results over routines., • Generous time off: 24 vacation days, your birthday off, plus local holidays., • Tech & tools: Work on cutting-edge AI projects that power millions of devices., • Gear: Brand-new Apple MacBook Air/Pro, Apple Studio Display, and AirPods Pro 3., • Learning & development: Dedicated budget for personal and professional growth., • High impact: Your work will shape the future of vision AI. Check out ultralytics.com/careers for more about our culture, values, and teams. 👩 💻 Where and how you can work We believe great work happens where passion meets purpose. • This role is on-site at our London hub., • Applicants must have legal authorization to work in the country of application. We're an in-office team that values daily collaboration, energy, and connection. Being together helps us move faster, learn from one another, and celebrate wins as they happen. Why join us We're not just building models — we're building the ecosystem powering the future of vision AI. If you're ready to build, move fast, and make an impact — this is your moment. Ready to build the ecosystem powering the future of vision AI? Apply now.

TITLE OF POSITION: Senior Sales Executive REPORTS TO: Sales Manager NUMBER OF DIRECT REPORTS: None OFFICE LOCATION: Richmond, London CONTRACT TYPE: Permanent ROLE OVERVIEW We are seeking a dynamic and enthusiastic sales professional to drive hospitality and travel package sales to some of the world’s most prestigious sporting events. This role is about sourcing and nurturing relationships with global sports fans and corporate clients, working diligently to develop connections and partnerships that endorse our service offering and enhance our market presence. The ideal candidate will demonstrate strong capabilities in relationship development, be target-driven, and a desire to be part of a collaborative team with the goal of connecting sports fans to experiences of a lifetime! MAIN ACCOUNTABILITIES · Exceed Sales Goals: Devise and implement innovative strategies to surpass sales objectives for travel and hospitality packages, ensuring our clients have unforgettable experiences at the world’s leading sporting events. · Product Expertise: Ensure thorough understanding of all product offerings, effectively positioning them in the marketplace and supporting the team to do the same. · Cultivate Business Opportunities: Actively engage with both new and loyal clients through telephone, email and face-to-face meetings, deepening relationships and securing sales to expand our travel and hospitality offerings. · Market Intelligence: Support the Sales Manager to stay informed of market trends, competitor activity, and industry opportunities to contribute to strategic business development initiatives. · Enhance Customer Interaction: Initiate and manage all inbound enquiries with a proactive approach, seizing opportunities to offer upgrades to elevate the overall customer experience. · Strengthen Relationships: Foster robust and effective partnerships with sports enthusiasts, clients, prospects, rightsholders and colleagues to build a strong, supportive community. · Employ Consultative Selling: Refine your sales techniques to engage customers more effectively, enhancing their journey from initial enquiry to final sale. · Manage the Sales Pipeline: Maintain meticulous records of the sales process, from initial contact to closing, ensuring all interactions are logged accurately in our CRM system for effective follow-up and reporting. · Reporting and Analysis: Provide accurate and timely sales reports to the team including updates on pipeline, activity, and forecasts, using sales analytics to suggest adjustment to tactics, ensuring data-driven decision-making for effective sales outcomes. · Address Customer Enquiries: Efficiently manage project inboxes and respond promptly to client queries, maintaining exceptional levels of customer service to ensure every interaction is positive and productive. KEY SKILLS · Performance-Driven: Demonstrates a robust capacity to work towards and achieve performance targets, showcasing a proactive approach to sales and client relationship management. · Effective Communication: Master of crafting well-constructed, consultative emails, engaging in meaningful face-to-face discussions and having clear and purposeful telephone conversations. · Resilience and Adaptability: Maintains a resilient mindset in challenging situations, adapting strategies to meet business needs and client expectations effectively. · Brand and Product Ambassadorship: Acts as a positive ambassador for the brand, enthusiastically promoting our products with a commitment to excellence in all interactions. DESIREABLE COMPETNCIES · Team Collaboration: Enthusiastic about contributing to and working within a team setting, fostering a collaborative environment that encourages shared success. · Time Management and Planning: Exceptional ability to manage time efficiently and prioritise tasks effectively, ensuring timely completion of responsibilities and adherence to deadlines. · Networking and Influence: Highly skilled in building networks and influencing others, utilising strong interpersonal skills to forge and sustain lasting relationships with clients and stakeholders. · Learning and Data Accuracy: Demonstrates a keen ability to quickly learn new systems and maintain accurate data, ensuring reliability and integrity in customer management and reporting. · Sport Enthusiasm: While not essential, a passion for sport can enhance connection with clients and understanding of the sports hospitality market, contributing positively to client interactions and service delivery WHO WE ARE STH Group is a Sodexo Live! company, with offices in London, Auckland, and Melbourne, enabling a truly global reach and service offering. Our Company partners with event owners to make the biggest sporting events in the world - even better! From the Olympic Games in London and Tokyo, the Cricket World Cup in England & Wales to the Rugby World Cups in Japan, England, New Zealand and France, our award-winning team cover the globe to create travel and hospitality programmes with one simple ambition – to leave sports fans knowing they have just been part of an experience of a lifetime At STH, you belong to something greater; our experiences are unique and so are our people. Bring personality, your background and your desire for delighting others; in return we'll give you all you need to thrive. Through joining STH, you will be part of an inclusive and driven culture, that focuses on collective success and empowerment; we thrive of making the memorable, unforgettable for thousands of global sporting fans. We champion the ethos of the sports teams we represent and ensure our culture is one that is opportunity driven, both for the customers we serve – and the people who make them possible! WHAT WE STAND FOR STH Group identify the below values as fundamental commitments for every member of our team. Like the athletes we admire and connect with fans, we use these as our guiding compass in everything that we do, which supports a “one-team” mentality, culture-code and aligned directive. · Service Spirit: We are customer obsessed, encouraging our teams to anticipate expectations and take pride in all services they deliver. · Spirit of Progress: We strive to be trailblazers; we seek continuous improvement and innovation in everything that we do. · Team Spirit: We thrive on winning together, delivering exceptional outcomes for our customers, employees, partners, and the communities in which we operate.

A core pillar of the client’s technology strategy is to provide strong and scalable foundations. Leveraging cloud, they create and manage platforms servicing our internal stakeholders with a customer-first mindset. They enable and empower teams to become self-sufficient while providing guardrails to protect the organisation. The Program Manager will be responsible for managing a group of interconnected, cross-functional projects to achieve the long-term Infrastructure Transformation goals. This is a key strategic area for the organisation and the leader for this program must be able to build on the momentum. This role will lead the Infrastructure team through the management of their Cloud Infrastructure Initiatives Portfolio. This includes managing current initiatives as well as defining the vision for our program execution. This is a key leadership role that will work closely with Technology Directors as well as with cross-functional business partners, vendors, retail operations & technology. The ideal candidate will have a history of demonstrated results leading large, cross-functional teams to accomplish complex projects across matrixed organisations. They must thrive in fast-paced environments, be able to manage through ambiguity and complexity, invent and simplify processes, and simultaneously support multiple projects impacting a growing global organisation. This role requires excellent communication and organizational skills and the ability to identify and eliminate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance business needs versus technical constraints. Maturity, curiosity, creative problem-solving, and team leadership are all essential to success in this role. Key Responsibilities Program Management: • Oversee large, complex cross-functional initiatives through the project life cycle, • Work closely with initiative sponsors and stakeholders to understand the functional strategy, define scope and deliverables, and ensure funding and staffing are planned and available to meet program delivery goals, • Develop business and technical project plans and ensure that all initiatives within the portfolio are executed on scope, on schedule and on budget, and within the organisation’s best practices and standards, • Provide program updates and communicate effectively to the sponsors and stakeholders, • Monitor and manage program Opex and Capex budgets and constraints, • Serve as a trusted advisor to Cloud Infrastructure CoEs, Project Sponsors and Key Stakeholders regarding project issues, options and opportunities and product capabilities, • Drive program progression through exceptional user engagement, crisp communications designed with the user in mind, tight planning and delivery, and follow-through on commitments. Cloud Infrastructure Technology Capabilities Management/Thought Leadership: • Display a comprehensive understanding of the organisation’s overall suite of services, operating platform(s), business strategy and priorities by identifying gaps, driving change, and influencing project-related decisions to achieve project goals and delivery of desired results Risk Management & Analysis: • Mitigate risks, resolve issues, and manage resources to successfully meet program goals and deliverables, • Ensure initiatives are effectively managed by Project Leads; assist in the resolution of the critical issues that may derail a program, provide solutions, • Ensure all potential risks (Data Management, Systems Risk, Web/Internet Security, etc.) are identified and all impacted stakeholders engaged Leadership/People Management: • Coach Project Managers, Business Analysts, and project team participants to build and develop a strong cross-functional team, • Set clear expectations and hold people accountable, • Manage resources across projects, • Manage external vendors and hold accountable Required Skills & Experience: • 10+ years of related work experience, with direct work experience across a variety of Cloud Infrastructure disciplines to support a strong foundational knowledge of technology best practices, regulatory processes, • 8+ years of relevant program management experience; with at least 5+ years directly managing projects/products using Agile methodologies, • Experience working through various Cloud Infrastructure system architectures (preference for those with specifically AWS/Azure, Infrastructure as Code/CI/CD, Networking, operating systems) to influence solutions to solve customer problems, • Experience in managing programs in highly dynamic, global organisations; with a preference for those with experience in retail or similar industry with blended and distributed workforce (i.e. mix of salary, hourly, contingent workers), • Experience with translating business activities into operational processes, • Proven experience managing all aspects of the software delivery lifecycle, • Demonstrated experience in creating/managing portfolios, • Experience managing multi-million-dollar budgets, • Demonstrated understanding of project management principles, tools and techniques including business case development, ROI analysis, planning and issues management, • Takes ownership and follows through on tasks; drives decisions; results-oriented, • Flexible and able to handle multiple priorities, • Creative, innovative thinking, intellectual curiosity, • Problem-solving and sound judgment, • Strong organisational and time management skills; ability to multi-task, • Strong attention to detail, • Excellent verbal and written communication & presentation skills with all audiences, • Strong interpersonal skills with proven leadership, • Strategic thinker, • Technology Evangelist, • Acts with speed, simplicity and decisiveness Must Haves: • Proven work ethic with the utmost integrity, • Self-awareness, with a desire for constant self-improvement (goal-oriented), • Entrepreneurial spirit and an egoless nature, • Self-motivated, passionate, empathetic, approachable, • Actively live and breathe the organisation’s culture and lifestyle, • Outgoing, energetic, upbeat and fun!, • Strong interpersonal skills, • Demonstrated willingness to be flexible and adaptable to changing priorities, • Desire to excel and succeed If you are interested in this role, please apply today!

Principal Programme Manager / 6 month freelance / EU travel Please note: This position requires regular travel to the client offices to Paris & Brussels (expenses paid). Frequency likely 2 days every fortnight, but can be flexible. YunoJuno has partnered with a renewable energy company who are hiring for a freelance Principal Program Manager for an upcoming 6 month contract. They are seeking an experienced and hands-on Principal Programme Manager to take single-point accountability and full ownership of delivery across the implementation programme in Belgium. Reporting to the Client Delivery Director, this is a delivery leadership role for a practitioner who thrives in the detail — someone with a strong project and programme management toolkit, a structured approach to governance, and the drive to keep complex, multi-workstream programmes on track. Key Responsibilities Single accountable delivery lead — own end-to-end programme delivery across all eight implementation tracks, with ring-fenced capacity and formal decision rights. Critical path governance — enforce weekly critical path steering with variance and dependency control across all active work packages, ensuring risks are identified and acted upon before impacting milestones. Reporting & tracking — establish and maintain consistent programme reporting, with clear status tracking, milestone progress, and delivery metrics that give stakeholders an accurate and up-to-date picture of programme health. Governance — ensure all programme communications follow the agreed governance structure, with clear decision rights and a rapid escalation path for time-critical issues. RAIDD & dependency management — own the RAIDD log and actively manage cross-stream and Global Core dependencies, ensuring delivery-critical dates are visible, tracked, and protected. Scope & change control — manage scope change requests formally, maintaining contractual alignment throughout and preventing scope creep from eroding the critical path. Joint accountability — produce and sign off a joint delivery responsibility matrix with named accountable owners and agreed acceptance criteria across all programme layers. Stakeholder management — act as primary company's counterpart to the senior programme leadership, maintaining trust through consistent delivery on commitments and proactive, honest communication. Skills & Experience Required Proven track record of leading complex, large-scale enterprise software implementations ideally within energy retail, utilities, or comparably regulated industries. Demonstrated experience as a single accountable delivery lead on multi-workstream programmes, with formal authority and executive sponsorship. Exceptional governance and controls capability — critical path analysis, RAIDD management, dependency tracking, change control, and formal escalation processes. Ability to impose delivery rigour and urgency across teams without losing collaboration or momentum. Experienced in client-vendor partnership models, managing senior stakeholders on both sides with credibility and candour. Strong command of MSP/Jira/Confluence as planning and reporting tools; able to drive adoption and standardisation across diverse teams. Proven ability to challenge and reset delivery estimates — replacing optimism bias with velocity-based, data-driven planning. Comfortable operating under scrutiny, with experience preparing and presenting at senior governance forums. Experience managing cross-geography programmes with stakeholders across multiple countries; cross-cultural awareness essential given the UK/Belgium/France context. Familiarity with cloud-native SaaS platform implementations and energy retail processes (billing, market messaging, CRM, customer migrations) is strongly preferred. French or Dutch language skills advantageous but not essential. What You'll Be Joining A high-profile client programme at the heart of the digital transformation, with real scope to make a tangible delivery impact from day one. A multidisciplinary team spanning product, engineering, QA, migrations, and operations across the UK, Belgium, and France. A collaborative environment with direct executive sponsorship and senior visibility across both organisations. The opportunity to shape and professionalise the delivery model for future enterprise client implementations. Success Measures Programme milestones delivered on time and within agreed scope, in accordance with contractual commitments. Weekly delivery reporting in place within four weeks, grounded in validated velocity and FTE data. Consistent, accurate programme reporting in place and actively used by the team within the first month. Joint delivery responsibility matrix signed off by both company and client leadership. All critical path risks actively managed, with no unplanned surprises at governance forums. Strong, trust-based relationships established and maintained with client senior programme counterparts. Start date: ASAP Duration: 6 month contract (likely to be extended) Location: London, with travel to Paris and Brussels (must be OK to travel at least 2 days a fortnight). Hybrid set up. Rate: Depending on experience

🌟 Join Superdrug Head Office- Make a Real Difference Every Day! 🌟 📍 Location: East Croydon 🕒 Hours: 37.5 💷 Salary: Competitive 🎉 Why Superdrug? Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities. We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun. Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling. 📅 Here's the exciting bit…a day includes: You will manage Own Brand product development, quality and supplier base across various assigned categories by working closely with commercial, design and supply chain colleagues. Deliver the agreed NPD plans by providing technical expertise throughout the new product development process and ensure pre and post launch product compliance and supplier compliance with both ASW Guidelines and existing regulatory requirements. 📝 Key Responsibilities: Develop Own Brand product ranges across all of our categories with the commercial team, setting out the technical and corporate social responsibility requirements. Ensure all suppliers comply with and maintain compliance with ASW requirements. Deliver the technical elements of the New Product Development process and ensure ongoing product and supplier compliance with ASW guidelines and relevant legal requirements. Deliver the technical aspects of all critical paths to budget/cost and within set timescales. Technical Expert – be an expert source of technical information, standards and legal requirements across all of our categories Develop build and maintain effective working relationships with both internal and external stakeholders. Continually keep up to date with technical innovation to ensure we develop exciting market leading products Undertake store and supplier visits As a Senior Quality Control Manager you will be managing a small team and will be involved in the development and growth of the Superdrug technical team . Key Stakeholders Internal Own Brand team, Commercial team, Store operations, Customer relations, Legal, ASW Group Technical External Suppliers, Test houses, Industry Experts, Fragrance houses, Raw material suppliers. What you’ll need to succeed: Must have a degree or equivalent in Cosmetic Science 8 years plus in Cosmetics & Toiletries. Healthcare experience would be an advantage. Managing and coaching experience of junior team members would be an advantage Proven experience working in fast paced commercial environment Commercial acumen Excellent communication skills and attention to detail Ability to work to deadline and prioritise workload Able to work on own initiative and problem solve Team player Resilient This role requires a strong mix of technical knowledge, organisational skills, and the ability to work with a wide range of stakeholders. Also required, is the ability to balance the need for compliance and diligence with the commercial need for development at pace. 💡 Here's what's in it for you: 33 days holiday rising to 38 days with length of service (inclusive of bank holidays) 2 staff discount codes for yourself and a family member or friend 30% discount on Superdrug Own Brand Products both in store and online Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station Company pension matching and bonus We offer Stream - a money management app that gives you access to a percentage of your pay as you earn it Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets! Unrivalled Learning and Development programmes Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss and support Come and be part of something special. Hours: 37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station. 🔒 For information on how we manage and store your data please go to

• Permanent – Full Time, • £32,000 – £35,000 DOE + Bonus, • Business: emap, • ___: ___, • Base Location: Croydon, London, • Employment Type: Full-time, Permanent, Hybrid, • Salary: £32,000 – £35,000 DOE + Bonus About our company and the brand: emap is a progressive B2B media, content, events, subscription and networking business. We connect influential people and organisations with a high-value network of decision-makers, data and ideas through our industry-leading B2B portfolio of brands. Quality Food Awards (QFA) has been running for over 45 years in the UK and over 10 years in Ireland. QFA is a large-scale product awards programme for the grocery retail and foodservice sectors. Overall Purpose of the Role: The Event Manager will be responsible for overseeing the logistics for QFA’s awards, judging and bespoke events. Working within a team of 3, alongside QFA’s Marketing Manager and Sales Manager the Event Manager will report into the QFA Brand Director and be responsible for all operational elements of the QFA event portfolio. The Event Manager will work in a hybrid setting, based in our Croydon office, 3 days per week and working from home 2 days a week. During judging periods, the Event Manager will be expected to work onsite, up to 5 days a week, sometimes for periods of up to 3-4 weeks. The Event Manager will be expected to travel regularly, particularly to Dublin, where we run the Irish Quality Food and Drink Awards and Judging. The successful candidate will assume logistical responsibility of the QFA event portfolio and will oversee the events from inception through to execution. Key Responsibilities: • Manage a network of contract and freelance support in the lead up and during judging events taking ownership of recruitment and onsite processes., • Collaborate with central operations team and utilise junior support where required throughout the year, identifying key points for additional support., • Become an ambassador for the brand, attend networking events and build a network of senior contacts in the industry. Build exceptional working relationships with judges., • Manage a portfolio of pre-defined leading industry awards and judging days (physical & virtual) on time, below budget, and to the required standard – ensuring that brand values are met, • Management of P&L/Budgets for individual events with a focus on value for money and maximising contribution to the wider business. Tracking and monitoring P&L of individual events – including revenue, costs and profit, • Thorough knowledge and tight control of the cost base for each event, ensuring profit targets are beaten, • Building cross functional relationships with internal stakeholders to support the success and strategic aims of the event and/or brand., • Building strong relationships with suppliers including AV teams, venues, entertainers, etc. negotiating to ensure the best value is achieved., • Manage customer relationships with critical and strategically important sponsors, judges and delegates, acting as a point of contact. Problem solving, decision making and escalating issues as they arise. Ensuring that the overall experience is positive, exceeds expectations and collates customer feedback identifying areas for improvement., • Fulfill sponsorship deliverables with attention to detail to maximise return on investment., • Analysing year on year performance and leading or participating in event debrief discussions, identifying future trends or improvements., • Identifying areas for event growth and future opportunities for the brands, particularly new launches in the grocery retail sector, • Proof-reading content throughout the event process., • Responsible for ownership, accountability, and reporting for all logistical elements of the allocated events, • Implementing and scheduling event timelines and planning cycle according to planning framework, ensuring all deadlines are adhered to., • Managing and assisting with full awards entry process., • Managing awards judging days – both in person and virtually. Inviting and maintaining regular communication with judges and VIPs., • Accurate and regular reporting upwards of revenues, profits and KPI’s vs target, recording weekly entries and shortlist conversion rates., • Communicate regularly and coherently all relevant information and key developments with your line manager and full project team., • Working with AV providers to create full-scale first class event production, collating shortlist, winners, and sponsors content to create awards presentations etc., • Liaise with event venues on menus, final numbers, specific event requirements and function sheet., • Produce Risk Assessments and collate Health & Safety documentation from all third-party suppliers., • Able to demonstrate experience working in a B2B role in awards., • Experience in delivering complex projects/bespoke events, ability to apply own initiative and ideas to process implementation., • Exceptional attention to detail and organisation skills., • Demonstrable knowledge of managing costs within a budget., • Experience of risk assessments/health and safety/contingency planning, • Ability to network, connect and foster relationships of a senior level, • A personal passion or work experience in food and drink preferred, • Exceptional verbal and written communication, with strong negotiation skills., • A strategic thinker with excellent planning, and organisational skills., • The ability to work well under pressure, maintaining high standards in a fast-paced environment while meeting multiple deadlines., • Commercially focused with a strong understanding of finance, profit and loss statements and budgets., • Able to read and interpret data effectively., • Takes a creative approach to every-day challenges, • Capability to multitask effectively, and prioritise a high-volume workload across multiple projects., • Can demonstrate sound judgement with the ability to interpret and analyze complex and sensitive information., • A team player, but secure working independently and on own initiative., • Proactive and confident – Not afraid to constructively challenge ideas, where appropriate., • Confident at building strong working relationships both internally and externally., • Confident and enthusiastic events professional, • Organised and resourceful, • Self-motivated, self-sufficient and accountable, • Deadline driven and results orientated, • Team player, • Sharp attention to detail Learning & Development: At emap, we believe that employee learning and development are the key drivers of our success. To ensure continuous growth and meet the ever-changing demands of the workplace, we provide an environment that fosters continuous development for our employees. Our employees are encouraged to identify their areas of personal and professional development aligned with our strategic areas, including management development, health, safety & wellbeing, sales, events management, marketing strategy, editorial, and information technology. We have a structured framework designed to help equip our employees with the necessary knowledge, skills, and behaviours to excel in their job roles, contributing to achieving our organisational objectives. To support our employees’ career development, we have designed specialized programs, as well as other stand-alone role-specific and generic courses, under the emap academy. Benefits: emap is part of Metropolis Group. Together we are committed to providing a happy and healthy place to work, so we offer fantastic benefits and perks to our employees. • 25 days of annual leave, with the option to buy or sell additional days, • One additional day of leave per year- Celebration Day, • Health plan, • Life assurance, • Private virtual GP access, • Seasonal flu jabs available at the office, • Continuous learning & development opportunities, • In-house Excellence Awards and other innovation projects, • Cycle-to-work scheme, • Discounted gym memberships, • Retail discount vouchers, • Rail season ticket loans, • Pension scheme, • One paid volunteer day per year, • Annual Summer & Winter Celebrations, • Work from home during August Diversity and Inclusion: We are an equal opportunity employer and value diversity and inclusion. All applicants will be considered for employment without attention to race, age, religion or belief, pregnancy and maternity, marriage and civil partnership, sex, sexual orientation, gender identity, national origin, or disability status. How to apply: Please submit your CV and covering letter. Due to the volume of applications, we receive, we are unable to give individual feedback at the application stage, however if you are successfully shortlisted you will be contacted within 10 working days of your application.

Client: American Express We are looking for a Product Operations Manager to help teams apply product thinking consistently across discovery and delivery. This role focuses on improving how work is defined, prioritised, and understood — ensuring teams are clear on the problem they are solving, the expected impact, and how success will be measured. You will support how work enters and flows through the system, while helping teams and stakeholders better understand what is working and where to focus. Key Responsibilities Product Ways of Working ·Translate the Product Lifecycle into simple, practical tools and guidance ·Support Product Managers in applying discovery and delivery practices to real work ·Facilitate sessions that improve clarity on problems, approaches, and expected outcomes ·Identify and improve friction in current ways of working Intake & Prioritisation ·Coordinate intake for new product and feature requests ·Ensure requests are clearly defined (problem, expected impact, success measures) ·Support prioritisation discussions by improving visibility of demand vs capacity ·Maintain clear visibility of requests, decisions, and status Delivery Insight & Portfolio Visibility ·Support teams in defining and tracking success measures ·Connect delivered work to observable outcomes (e.g. funnel performance, customer behaviour) ·Surface insights on what is working and where further focus is needed ·Provide clear visibility of progress, risks, and themes across the portfolio Experience & Capabilities ·Experience in Product Operations, Product Management, or similar roles in digital environments ·Comfortable working with product teams across discovery and delivery ·Strong ability to bring clarity to ambiguous problems and ask effective questions ·Strong stakeholder management and communication skills ·Pragmatic and structured, with the ability to manage multiple priorities