Customer success manager jobs in United Kingdom - Page 7

FIA Tech is the leading technology provider to the exchange traded derivatives industry. Owned by a consortium of thirteen leading clearing firms and the Futures Industry Association (FIA), FIA Tech is committed to serving the industry and launching innovative solutions to improve market infrastructure across the listed and cleared derivatives industry. FIA Tech works in close partnership with the broader industry, including exchanges, clearinghouses, clearing firms and other intermediaries, as well as independent software vendors, buyside firms and end users to bring efficiency to the exchange traded and cleared derivatives industry. Position Overview: We are seeking an experienced and skilled professional to join our Client Onboarding team. The Onboarding Manager will support the sales process in product overviews and demos, manage end-to-end client onboarding processes, collaborate with various stakeholders and provide feedback to enhance client experience across various FIA Tech Brokerage and Documentation products. The onboarding managers will also act as project manager, preparing project plans, coordinating teams and deliverables as well as preparing presentations and metrics to stakeholders. This role offers the opportunity to have a strong voice in the future design of our platforms, be the face of our organization, and contribute significantly to the continued success of our organization. The ideal candidate has a talent for relationship management, accepts the challenge that comes with leading successful implementation projects, and can troubleshoot and fix issues. Additionally, knowledge or experience with trading and clearing processes, specifically in the Block trading space, fee and commission management, and FIA Tech’s suite of products is preferred. Key Responsibilities: • Manage end-to-end client onboarding processes, ensuring a seamless and positive experience for new clients., • Collaborate with sales, account management, and technical teams to gather necessary information for onboarding., • Conduct demos and product overviews to introduce clients to products, services, and support channels., • Customize onboarding plans based on client needs and ensure timely execution of each step., • Propose and develop new ideas and innovative strategies for achieving goals and solving challenges, • Create detailed project plans and dashboards to track metric milestones and provide regular updates and presentations to key stakeholders., • Serve as the primary point of contact for clients during the onboarding phase, addressing inquiries and resolving issues promptly., • Provide training sessions to clients on platform usage, features, and best practices., • Work closely with cross-functional teams to identify areas for process improvement and implement enhancements to streamline onboarding procedures., • Maintain accurate and up-to-date client records and documentation., • Create and maintain comprehensive project plans and product enhancement documentation, • Monitor client satisfaction and gather feedback to enhance onboarding processes and overall client experience., • Collaborate with the sales team to identify upselling and cross-sell opportunities during the onboarding process., • Serve as the key liaison between client and internal FIA Tech stakeholders, • Support customer testing and operation of FIA Tech’s systems including creating and maintaining test plans, utilizing internal tools to document, track and close all customer incidents/questions, • Achieving excellent understanding of FIA Tech’s products, functionality, and workflows as well as external products that affect our industry Desired Attributes / Qualifications: • Bachelor's degree in finance, Economics, Business or related field, • Proven experience in onboarding, process implementation and project management roles, • Knowledge of brokerage, derivatives markets (Exchange Traded Derivative (ETD) is preferred, • Strong communication and interpersonal skills, • Strong analytical and problem-solving skills, • Technical skills, efficiency in excel, knowledge of SQL and visualization tools preferred, • Ability to work collaboratively in a fast-paced, dynamic environment, • Detail-oriented with excellent organizational and time-management abilities, • Excellent problem-solving and analytical skills, with a focus on data-driven decision-making, • Customer-centric mindset with a commitment to delivering exceptional service, • A willingness to adapt to evolving processes and technologies.

We’re working with a market leading global eCommerce platform that powers some of the world’s most iconic brands. This fast growing SaaS company is scaling rapidly and is now looking for German speaking Customer Success Managers to join their team in London (3 days in the office per week). What you’ll be doing You’ll sit at the heart of their DACH client base, owning relationships end-to-end and acting as a trusted advisor to some of the biggest brands in eCommerce. • Own and grow a portfolio of DACH-based clients, driving retention and expansion, • Partner with customers to shape commercial strategy and performance, • Work closely with Product, Sales and Technical teams to deliver best in class solutions, • Engage with senior stakeholders across globally recognised brands What they’re looking for • Fluent German and English (essential), • Background in Customer Success, Account Management or eCommerce, • Comfortable managing multiple clients in a fast paced, commercial environment, • Strong commercial mindset with the ability to identify growth opportunities, • Confident communicator, able to build relationships at all levels Why this role? • Be at the heart of international eCommerce expansion, • Partner with leading retailers and brands across Europe, • Work with a high growth SaaS platform backed by cutting edge tech, • Strong package with bonus, commission, and RSUs on offer

Title: Customer Success Manager Location: London, UK Job Type: Full-time Company Overview: HireCapital is partnered with a breakthrough technology company reinventing how engineers develop software. Backed by top-tier investors and led by a world-class engineering team, they’re solving challenges developers have struggled with for decades. With strong early traction, adoption from some of the most sophisticated engineering organizations, and a mission to redefine the future of software, they’re building out a go-to-market team on both coasts. Role Summary: We’re hiring a CSM to own onboarding, adoption, customer health, renewals, and expansions for a portfolio of technical accounts. You’ll work closely with engineering-facing users, run QBRs, translate customer feedback to product, and manage commercial conversations. If you like strategic ownership over a technical book of business and hate being a reactive support monkey, this is the job. Responsibilities: • Lead onboarding and guide technical teams through adoption, • Manage customer relationships and run QBRs, • Track usage, spot risk early, and drive engagement, • Own renewals and identify expansion opportunities, • Relay product feedback to engineering, • Help build scalable CS processes as we grow Qualifications: • 4+ years in Customer Success or Account Management at a B2B SaaS company, • Experience with renewals and upsell/expansion, • Comfortable working with technical products or engineering/DevOps users, • Strong communication, organization, and relationship-building, • Thrives in a fast-moving, startup-style environment, • Travel up to 25% Bonus Experience • Background in software development or engineering, • Experience at a high-growth startup, • Customer Success certifications (e.g., CCSM) Benefits: • Competitive compensation package with base, variable, and equity, • Comprehensive health, dental, and vision insurance, • 401(k) with company contribution, • Flexible PTO and paid company holidays, • Hybrid work environment with flexibility for travel and onsite collaboration, • Home office / equipment stipend, • Professional development budget for courses, certifications, and conferences, • Opportunities for rapid career growth as the CS org scales, • High-ownership environment with real influence on product and strategy HireCapital and our clients are equal-opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About Xceedance Xceedance provides strategic operations support, technology, and data services to drive efficiencies for insurance organizations worldwide. The company helps insurers launch products, implement intelligent technology, deploy advanced analytics, and achieve business process optimization. We are committed to adding direct value in the business of insurance and help insurers launch new products, drive operations, implement intelligent technology, deploy advanced analytic capabilities, and achieve business process optimization. For more information, visit . Our Vision & Strategic Focus: To help catalyze insurance ecosystems for the benefit of the society. • Global Insurance expertise and a customer centric approach, • Vertical focused and technology enabled, • Learning Organization, • People – First Culture Location – London, UK Role: Product Manager/Owner Experience – 10-15 Years About the Role We are seeking an experienced Product Manager/Owner to lead the strategic direction and continuous improvement of Xceedance’s AI powered technology platform. This role sits at the intersection of insurance operations, technology, and business strategy, requiring someone who can translate complex insurance requirements into actionable product features while driving digital transformation initiatives. Key Responsibilities Product Strategy & Vision • Define and maintain the product roadmap, aligning with overall business objectives and insurance market needs, • Work with other Product Owners to align developments, • Co-ordinate with relevant stakeholders to identify trends in insurance technology, regulatory changes, and competitive positioning, • Establish key performance indicators (KPIs) and success metrics for system adoption, operational efficiency, and business value delivery, • Serve as the primary liaison between business units (Implementation & core development) and technology teams, • Facilitate user group sessions internally across various domain leaders, • Facilitate requirements gathering sessions with internal stakeholders and customer service teams, • Build and maintain relationships with external vendors, integration partners, and regulatory bodies when appropriate., • Write and prioritize user stories, acceptance criteria, and detailed functional requirements for policy lifecycle management features, • Lead sprint planning, backlog grooming, and release planning activities in an Agile environment, • Make critical decisions on feature trade-offs, technical debt management, and release scope, • Ensure the system supports various insurance products and their unique workflows, • Understand business domain model and data structure of insurance workflows, • Champion best practices in policy issuance, endorsements, renewals, cancellations, and reinstatements, • Product management experience, with at least 3 years in insurance technology, • Understanding of insurance operations, including underwriting workflows and policy lifecycle management, • Experience with Business process modelling and process re-engineering, • Ideally have proven experience with modern Core platforms (BPA, DuckCreek or similar), • Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions, • Excellent communication skills with the ability to translate technical concepts for business audiences and business needs for technical teams, • Professional insurance designations (CPCU, AIC, or similar), • Experience with API-first architectures and system integrations, • Knowledge of InsurTech trends including automated underwriting, Gen AI & ML applications, and digital distribution channels, • Understanding of actuarial concepts and rating algorithm implementation, • Experience with cloud-based Insurtech solutions and SaaS/PaaS delivery models, • Understanding of high level platform architecture, data models, and integration patterns, • Ability to perform basic data analysis, • Knowledge of APIs, and microservices architecture, • Experience with business intelligence tools and dashboard creation This role will be measured on delivering improvements in all aspects of the core platform and products, system adoption rates, straight-through processing percentages, user satisfaction scores, and successful delivery of roadmap initiatives within budget and timeline constraints. This position offers the opportunity to shape the future of our insurance operations technology while working with cutting-edge solutions in a dynamic, regulated industry. The successful candidate will play a crucial role in modernizing our insurance infrastructure and enhancing our competitive position in the market. If interested, please share resume at

Product and Experience Design Manager London - 2x days per week £75,000 - £85,000 per annum +benefits Permanent A well‑established, purpose‑driven membership organisation is embarking on a significant technology and digital transformation and is seeking an experienced Product and Experience Design Manager to lead the evolution of its product and design capability. This is a pivotal leadership role, offering the opportunity to shape a truly product‑led culture while improving outcomes for members, students, and internal users. You’ll play a critical role in moving the organisation from a relatively immature product environment to a more mature, value‑driven, and user‑centred model. Balancing strategic direction with hands‑on delivery, you’ll set the standards for product excellence while actively engaging in prioritisation, backlog management, and day‑to‑day product decision‑making. The Role As Product and Experience Design Manager, you’ll lead a multidisciplinary team across product ownership, analysis, and experience design. You’ll define and drive a clear product vision and ensure best‑practice product and design thinking is embedded across the delivery lifecycle. This role requires someone who is product‑first, pragmatic, and confident rolling up their sleeves - shaping roadmaps, refining backlogs, and ensuring priorities are aligned to customer value, organisational strategy, and technical sustainability. Key responsibilities include: • Owning and evolving the product vision, experience strategy, and roadmap across digital and enterprise platforms, • Driving a shift from an immature product environment to one underpinned by clear frameworks, consistent ways of working, and measurable outcomes, • Leading end‑to‑end prioritisation, ensuring backlogs focus on value, user impact, and reduction of technical debt, • Embedding strong product management and user‑centred design practices into discovery, delivery, and continuous improvement, • Line managing and developing Product Owners, Analysts, and Experience Designers, creating a high‑performing and collaborative team culture, • Championing the voice of the user through research, data, and continuous feedback loops, • Establishing governance around product, design quality, accessibility, and experience consistency, • Working closely with Engineering, Delivery, Architecture, and senior stakeholders to balance innovation, optimisation, and platform health We’re seeking a confident and hands‑on product leader who brings: • A strong product‑first mindset, with proven experience leading product and design in complex organisations, • Demonstrated success taking teams and organisations from low product maturity to more mature, product‑led ways of working, • Experience owning roadmaps, managing backlogs, and making clear, evidence‑based prioritisation decisions, • A background leading multidisciplinary teams across product management, UX/UI, and analysis, • Deep understanding of user‑centred design, accessibility, and experience best practices, • Confidence operating in evolving or ambiguous environments, bringing clarity and structure where needed, • Strong stakeholder management skills, with the ability to influence at all levels, • Experience working in agile or product‑led delivery environments This is an excellent opportunity to shape how product thinking, experience design, and customer value are embedded across the organisation. Joining at a time of meaningful transformation, you’ll have genuine influence over how products are conceived, prioritised, and delivered for years to come

Location/working model: London (Hybrid) or EMEA (Remote) We are looking for a Customer Advocacy & References Program Manager to build and scale a global customer advocacy program that turns customer success into compelling proof points, supports sales, and strengthens our market credibility. This role will own the end-to-end program - from creating customer stories to enabling sales with references and driving joint customer promotion. Key Responsibilities • Build and manage a structured, global customer advocacy and references program, • Define processes, governance, and KPIs to scale the program, • Drive creation of:, • In-depth case studies (outcome-driven), • Customer success snapshots (1-slide KPI stories), • Short customer videos., • Ensure alignment with messaging and sales priorities, • Build and manage a customer reference directory to serve sales efforts, • Support sales with relevant references for active deals, • Manage reference requests and customer engagement, • Develop relationships with key customers for executive references and advisory programs, • Drive joint customer promotion: events, speaking opportunities, Webinars, podcasts, interviews and joint PR on key milestones, • Partner with Sales, Customer Success, Product, and Marketing, • 5+ years in customer marketing, advocacy, product marketing, or customer success (B2B SaaS preferred), • Experience managing customer references and/or advocacy programs, • Strong storytelling and communication skills, • Ability to work cross-functionally and drive execution.

We’re Big Bus Tours, the world’s largest independent operator of open-top sightseeing tours. Since starting our journey in 1991 with just three buses, we’ve grown into a global fleet of over 400 vehicles, welcoming more than 5 million passengers every year across Europe, North America, the Middle East, and Asia Pacific. Our hop-on, hop-off tours inspire the spirit of adventure and offer a flexible, first-class way to discover the world’s most iconic cities, turning tourists into explorers and leaving every passenger with a story to tell. Building on this success, we’ve expanded our portfolio to include Big Duck Tours, the world’s newest and most exciting amphibious sightseeing experience. Operating innovative 100% electric “Ducks,” Big Duck Tours delivers unforgettable journeys by both land and water, combining entertainment, discovery, and a strong commitment to sustainability. Following a proven launch in Singapore, the brand is set to expand into major global destinations, starting with London in 2026. As we continue to grow within our existing cities and expand into new locations worldwide, our ambition remains the same: to be the number one thing to do in every world-famous city. Our Central Support Office, located in Victoria, London, is a driving force behind our business. With a team of specialists, they provide tailored support to our cities worldwide. If you want to get onboard check out the vacancy below. • Vacancy: Accounts Payable/Accounts Receivable Specialist, • Hours: 37.5 per week, • Working type: Hybrid, 2 days in the office, subject to change, • Salary : £34,000, • Location: Victoria, London Overall Purpose We require an enthusiastic and highly motivated individual to join the Group Finance team as an Accounts Payable/Accounts Receivables Specialist within our Head Office department. The Accounts Payable element is to ensure all invoices received are appropriately processed, recorded, authorized, and raised for payment in a timely manner. The Accounts Receivable element ensures all debtor invoices are issued correctly, accounts maintained, queries resolved, and balances paid before becoming overdue. Overview of Duties & Responsibilities Accounts Payable (AP): • Review and verify incoming invoices for accuracy, completeness, and appropriate approval., • Enter invoices into the accounting system and ensure proper coding and classification., • Prepare and process payments to vendors, ensuring timely and accurate disbursement., • Maintain vendor records, including contact information, payment terms, and relevant documentation., • Manage purchase orders, ensuring alignment with invoices, and build strong relationships with key stakeholders to resolve any purchase order issues in a timely manner., • Reconcile vendor statements and resolve any discrepancies or issues., • Collaborate with internal departments to resolve invoice-related inquiries and discrepancies., • Assist in month-end closing activities, including accruals and expense analysis., • Support the Finance Manager with ad-hoc reporting and analysis as needed., • Assist in month-end closing activities, including revenue recognition and reporting. Accounts Receivable (AR): • Work with global trade partners to ensure timely collection and manage new customer set up process, • Reconcile all Global trade and PBP partners monthly, • Assist in preparing and distributing customer invoices, ensuring accuracy and completeness., • Monitor customer accounts to ensure timely and accurate payment collections., • Follow up on past-due accounts through phone calls, emails, and written communication., • Resolve customer billing discrepancies and address inquiries in a timely manner., • Maintain accurate and up-to-date customer records, including contact information, payment terms, and communication history., • Prepare and analyse aging reports and provide recommendations for collections efforts., • Collaborate with the AR team to reconcile customer accounts and resolve any outstanding issues. General Responsibilities • Maintain a comprehensive understanding of company policies and procedures related to AP and AR functions., • Stay updated on industry trends and best practices to suggest process improvements and optimize efficiency., • Assist with general accounting tasks and ad-hoc projects as the Finance Manager assigns., • Adhere to financial controls and maintain the confidentiality of financial information., • Foster positive relationships with internal stakeholders, vendors, and customers., • Collaborate with cross-functional teams to improve overall financial operations and customer experience. Qualifications & Experience • Previous experience in an accounts receivable and payable environment is essential. Skills & Knowledge • Understanding of the accounts receivable and payable processes, • Good understanding of the travel/tourism industry is preferred but not essential, • Previous experience using SAP ByD or similar, • Proficient in the use of Microsoft Word and Excel, • Excellent communication skills, • Time management, • Proven ability to manage multiple work streams at the same time while paying strict attention to detail Competencies • Communication – The ability to express ideas or facts in a clear and persuasive manner., • Analytical – Able to identify issues, analyse data, and propose effective solutions., • Resilience: Maintains performance under pressure and in challenging situations., • Discrete - Able to manage data confidentially What we offer We are proud to offer all our colleagues a competitive benefits package, which includes: • 25 Days Holiday + Bank Holidays, Increasing to 30 with L.O.S, • Employee Assistance Programme, • Performance Bonus Scheme, • BUPA Cash Plan, • Enhanced Maternity & Paternity Pay, • Aviva DigiCare+ (Remote GP & 2 Medical Opinion), • Death in Service, • Cycle to Work, • Complimentary Big Bus Tickets, • Merlin Attractions Discounts, • 5% Employer Pension Contribution, • Sick Pay Scheme, • Employee Referral Scheme Next Steps To apply for this role please click ‘Apply’, there is no lengthy application form and cover letters are optional. Once submitted, your application will be reviewed by the hiring manager(s). Due to the volume of applicants our vacancies regularly receive, please allow 2 weeks from the closing date to hear back regarding your application although our team will endeavour to contact every applicant as soon as practicable.

Entity: Supply, Trading & Shipping Job Family Group: Supply & Trading Group Job Description: The business-led innovation team (Vista) within bp Supply Trading & Shipping (ST&S) is set up with the mission to help future-proof the organisation. The team focuses on addressing three core questions: * How can technologies today solve yesterday’s problems faced by ST&S? * How can technologies of tomorrow provide a commercial competitive edge today? * What do we need to do, think, and change in behaviour in a rapidly evolving business landscape? Vista is a global, agile, impact-driven, and solution-agnostic team focused on identifying and leveraging innovative technologies, business models, and ecosystem partnerships to address commercial opportunities. Vista is seeking an experienced Innovation Implementation Senior Manager to join its global implementation team. This is a senior leadership role with line management responsibility for three individuals. This role sits at the centre of Vista’s innovation delivery model, translating prioritised opportunities into validated, scalable products. It requires a balance of product judgement, focused execution, and the ability to test, learn, and refine solutions in close collaboration with end users. KEY ACCOUNTABILITIES Innovation Project Delivery * Own end-to-end delivery of innovation initiatives from approved concept through PoC, pilot, and transition into the bp ecosystem * Translate business problems into clear problem statements, testable hypotheses, delivery plans, and success metrics * Apply principled validation to prioritise higher-value opportunities and reduce low-impact delivery * Make evidence-based decisions to continue, pivot, or stop initiatives based on user feedback and commercial signals * Deliver to agreed scope, timelines, quality standards, and budgets, balancing trade-offs between speed, cost, learning, and value * Lead solutioning across internal build, external partners, and hybrid delivery models * Secure functional and technical resources, balancing ambition with cost and capacity constraints * Act as single point of accountability for third-party delivery, ensuring milestones, costs, and outcomes are met * Maintain clear, trackable delivery plans and reporting across all initiatives Product Leadership and Agile Delivery Excellence * Set and uphold product management standards, including vision, prioritisation, customer discovery, and outcome-led roadmaps * Lead rapid, iterative product development using prototypes, MVPs, and controlled pilots * Work directly with end users to test, refine, and validate solutions * Ensure squads operate with agile practices and predictable delivery cadence * Act as escalation point for product managers, unblocking delivery and strengthening decision-making * Challenge assumptions and guide teams toward evidence-based outcomes * Champion lightweight experimentation frameworks to accelerate learning cycles * Maintain alignment with ST&S Technology delivery teams and strategic priorities Transition, Scale and Integration Readiness * Own transition and scale planning following PoC, ensuring solutions move effectively into Technology ownership * Define clear handover artefacts to support scaling and avoid value loss * Set realistic delivery timelines and hold internal and external partners accountable * Ensure smooth, well-governed handover into Technology-led support teams * Define clear exit criteria for initiatives that do not progress, collecting learning and avoiding sunk cost Portfolio, Governance and Financial Stewardship * Lead the implementation portfolio, tracking progress, risks, dependencies, and outcomes * Introduce and maintain clear indicators and delivery metrics to support a principled innovation model * Oversee budgets, spend, and value realisation, intervening early where outcomes are at risk * Maintain project delivery data, reporting metrics, and dashboards * Operate as a senior member of the Vista governance board, providing challenge and delivery insight Senior Leadership within Vista * Shape and improve Vista’s delivery processes, standards, and ways of working * Coach and develop team members, strengthening product delivery and techno-commercial judgement * Foster a high-performance culture focused on accountability, rapid learning, and commercial impact * Challenge stakeholders and influence decision-making to improve outcomes * Stay current with innovation, AI, and product delivery advancements * Directly lead three globally dispersed Product Managers, setting clear performance expectations ESSENTIAL EXPERIENCE AND SKILLS * Experience in innovation delivery, product management, or product-led transformation, taking concepts through to validated products * Strong product and project management capability, with experience in agile delivery environments * Proven ability to develop use cases, including commercial benefit analysis and value articulation * Experience working with technology partners, ideally including startups or emerging technology providers * Experience leading prototyping, validation, and early-stage product scaling * Strong stakeholder management across global, matrixed organisations * Ability to challenge, influence, and operate effectively in ambiguous environments * Strategic mindset with a focus on delivering measurable outcomes * Experience working directly with end users to test and refine solutions DESIRABLE EXPERIENCE * Experience in corporate, startup, or corporate venturing / accelerator environments * Commercial experience with a focus on value creation and business impact * Exposure to AI, data-driven products, or emerging technologies * Understanding of energy trading WHY JOIN US? We’re committed to supporting leaders who want to make an impact. You’ll have the chance to shape and influence outcomes across businesses. You’ll be part of an inclusive environment where diverse perspectives are valued, and where your contribution to performance and integration matters. We invest in the growth and wellbeing of our people, providing the resources, networks, and development opportunities needed to thrive. Our total rewards package includes competitive pay, bonuses, share options, and a range of flexible benefits designed to meet your needs. We recognise that people have multifaceted lives, and we strive to offer a career experience that reflects that. Travel Requirement Negligible travel should be expected with this role Relocation Assistance: This role is not eligible for relocation Remote Type: This position is a hybrid of office/remote working Skills: Legal Disclaimer: We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please ___. If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

Job Title: Business Development Manager - Apprenticeships and Skills\nLocation: NSC, London SE1\nSalary: £35k + PRP (Performance Related Pay)\nJob type: Full time, 1-year Fixed Term One Year (initially)\nClosing Date: 17thMay 2026.\nMarine Society have an exciting new role! Help us to grow our rapidly expanding apprenticeships and adult skills programmes to meet growing industry demand. We're looking for a confident, self-starter individual who can engage key stakeholders and employers in the maritime industry and increase our reach and reputation.\nYou'll be expected to have a good understanding of the maritime sector training needs and have a demonstrable track record in sales and recruitment. A working knowledge of government funded training programmes is helpful but not essential.\nThis role could support a secondment for the right individual. Subject to success in the role, we hope to make this permanent after one year.\nThe Marine Society & Sea Cadets (MSSC) is the leading maritime charity for youth development and lifelong learning. We are a vibrant and growing charity inspiring young people to achieve their potential through challenge and nautical adventure and also enabling seafarers and maritime professionals to realise their potential through learning and career development. Working with our employees, cadets, and volunteers, we have built a strong vision and five-year Future Ready strategy to meet the growing demand for what we provide, both for young people, seafarers and maritime professionals - and the thousands who aspire to be the sea cadets and marine professionals of the future. It is also about equipping them to achieve their potential and thrive in a rapidly changing world, while growing our charity to benefit even more people - including those from under-represented or marginalised groups.\nAbout the role:\nThis new role is to support the growth of Marine Society apprenticeship and adult skills provision. This is a strategic, outward-facing role requiring a confident astute individual who can engage key stakeholders and employers in the maritime industry to recruit new entrants and existing employees onto Marine Society programmes.\nResponsibilities:\n * To grow the apprenticeship and adult skills provision in line with agreed annual recruitment and financial targets\n * To develop and maintain a strong pipeline of prospective employers and learners, proactively identifying new apprenticeship and learning opportunities within the maritime industry. To secure repeat business with apprenticeship employers through cultivating long-term relationships.\n * To work with the Director of Maritime Training and Development to devise a sales and marketing strategy to grow the apprenticeship and adult skills provision. To support the tendering process to ASF devolved areas and work with subcontractor partners.\n * To collaborate with the Apprenticeship Operations Manager and Maritime Lead Trainer to convert identified leads and share industry intelligence.\n * To assist the Digital Marketing Coordinator to write targeted social media posts and marketing campaigns, ensuring market visibility and lead generation. To build a library of promotional literature and good news stories.\n * To maintain accurate records of business development leads and pipeline activity within the CRM system and to routinely report on these\n * Attend relevant external boards, fora and industry bodies, as directed in order to promote maritime apprenticeships and training including; Maritime Skills Alliance, Workboat Association, MNTB apprenticeship committee and Port Skills and Safety\nRequirements\n * Minimum 2 years' experience working in a recruitment, sales or commercial role with a proven track record of achieving financial targets\n * Knowledge of the maritime sector including roles, ranks and certifications in the near coastal sector\n * Excellent customer service skills with the ability to build trust and credibility with clients and stakeholders\n * Strong commercial acumen and ability to identify, grow and convert new business opportunities\n * Experience using CRM systems to monitor and report on business leads\n * Knowledge of CPD training or workforce development\nBenefits\n * 25 days annual leave per annum increasing with length of service\n * Hybrid working for many roles\n * Life assurance (4x salary)\n * Private medical insurance\n * Generous pension (employer contribution up to 10%)\n * Cycle to work scheme\n * Wellbeing portal and EAP with 121 counselling\n * Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.\nPlease click APPLY to be redirected to our website to complete your application.\nCandidates with the relevant experience or job titles of: BDM, Recruiter, Sales, Apprenticeships Business Development Manager, Skills Development Manager, Training and Development Business Manager, Workforce Development Manager, may also be considered for this role

Job Title: Warehouse Manager (NIGHTS)\n\n Location: Waltham Abbey\n\n Reports to: Operations Manager / Site Manager\n\n Job Type: Full-time, Sunday to Thursday 20.30 – 06:00 – 42.5 hrs per week (1 hour Lunch)\n\n Salary: Up to £45,000 per annum, depending on skills and experience\n \n Our client are a proud independent bathroom manufacturer and distributor. They have a heritage of innovation and a wealth of experience supplying the leading names in bathrooms for over 37 years. \n\n Job Overview:\n \nTo ensure that all warehouse operations are performed, on time and within budget. Through the allocation of heads to tasks, to meet the needs of the operation, you will be responsible for the safe and efficient receipt, storage and despatch of goods, stock management as well as Health & Safety compliance. All operations should be performed within company guidelines. To lead the team to complete full and timely pick, pack and dispatch functions in-line with the company KPI’S.\n \nStructure:\n \nThis role will report directly to the Warehouse Manager.\n \nThe Ideal Person:\n \n\n - Strong leadership skills with the ability to motivate and manage staff effectively\n - Excellent communication and problem-solving abilities\n - A hands-on approach with a keen eye for detail and high standards for quality and performance\n - Good knowledge of health & safety practices and the ability to enforce them consistently\n - Experience managing KPIs, shift planning, and incident reporting\n - The ability to remain calm and professional under pressure\n - Flexibility and reliability, with a strong work ethic and commitment to operational excellence.\n\n \nKey activities and responsibilities:\n \n\n - Manage the flow of goods in and out of the warehouses in line with business requirements and customer demands\n - Plan resources to ensure cost-effective productivity\n - Identify, recommend and implement continuous improvements to current processes or procedures\n - Strive to improve customer service through accuracy and quality (reduction in mispicks/CNF,damages, etc)\n - To complete regular stock counts/PI’s accurately and within the financial boundaries\n - Ad-hoc projects as required such as moving stock, development of warehouse space\n - Be responsible for the daily line management of the Warehouse team\n - Lead teams responsible for picking, packing, loading & despatching of vehicles\n - Staff training and development\n - Develop and monitor KPI’s to exceed targets and drive ownership within the team\n - Ensure appropriate daily operational provision is in place for the Warehouse team to meet the needs of the business – including managing leave requests and sickness absence\n - Successfully manage the daily performance and conduct of the Warehouse team in line with the business’ internal procedures\n - To conduct Daily Briefs to staff to communicate daily and future tasks.\n - Flexibility around working hours – able to change shifts at short notice to facilitate holidays/sickness cover.\n - To provide weekly KPI reports to Warehouse Manager on Staff Performance, Health & Safety, and projects being undertaken.\n - To ensure the highest standards are kept amongst the workplace including internal/external cleaning of the site and rotation of stock\n\n \nExperience and education:\n \n\n - Good competency in Excel, Word and WMS systems\n - Good knowledge of health and safety legislation\n - Holding a current forklift licence is desirable (counter balance/flexi,bendi)\n - Minimum of 5 years’ experience working in high service level warehouse\n - An experienced people manager – proven experience of leading and successful performance management and development of a team of staff\n - Proven success in improving warehouse systems and processes\n - Experience of working in high pressured environment handling high number of orders\n - Proven high customer service focus\n\n \nHealth & safety:\n \n\n - To be responsible for your own health and safety and that of your colleagues, in accordance with the Health & Safety at Work Act (1974) and relevant legislation, including reporting any health and safety hazard immediately you become aware of it.\n - To work in accordance with the General Data Protection Regulations and Data Protection Act 2018.\n - The post holder may have access to material which is confidential. It is a condition of their contract of employment that they ensure that no confidential material is leaked from the department to unauthorised personnel.\n - To implement the Equal Opportunities Policy into your daily activities. All employees are required to work in accordance with the Equality Act (2010).\n\n \nIf you feel you have the relevant experience then we’d love to hear from you, apply today!

Customer Account Managers – Opportunities That Empower You To Succeed.\n\nAre you looking for a fresh start? Have you got financial services experience and looking for a new challenge? We may have the role for you! Evlo are currently recruiting for a Customer Account Manager. Evlo is an established market leader in consumer finance with over 15 years of successful history. Winners of MoneyFacts Best non-mainstream lender for the last 5 years, we offer dynamic and exciting growth opportunities for candidates - supported by a superb range of benefits! With customers at the heart of everything we do, we are proud that they rate us 4.7 stars out of 5 on TrustPilot and 4.9 out of 5 stars on Feefo.\n\nIf you have great people skills, we would love to hear from you! You will be provided with full training and development to give you every opportunity for success.\n\nThe Role\n\nAs a Customer Account Manager you will be involved in the whole process of providing loans to our customers. Initially you will be speaking to customers enquiring to the local branch, establishing the requirements of the customer and their affordability, processing the loan agreement, and ensuring that the customer is supported through the full lifecycle of their loan.\n\nThis role requires strong communication skills and excellent rapport building on both the phone and face to face, alongside having an excellent eye for detail. We are passionate about our customers and our employees demonstrate this daily in delivering excellent customer service and positive outcomes in the interactions we have with them. \n\nIf you have the following skills, then a Customer Account Manager role could be right for you:\n\n• Customer Focused\n\n• Strong Communication skills and Confidence\n\n• Self-Development\n\n• Team Work\n\n• Enjoy working with targets\n\nThe Salary\n\nCompetitive salary plus monthly bonus\n\nRewards\n\nSuccessful applicants will be provided with comprehensive training in the form of our company induction, alongside support from the senior management team. Salary is competitive alongside a bonus scheme. This is supported by an extensive range of benefits:\n\n• Bonus scheme\n\n• Private healthcare\n\n• Life assurance\n\n• Excellent company pension 3% employee to 8% employer contribution\n\n• 25 days holiday plus Bank Holidays (you can even buy and sell holiday days if needed!)\n\n• Cycle to Work vouchers\n\n• Retail Discounts\n\n• Tech scheme\n\n• 3 Charity Volunteering Days\n\nAt Evlo employee satisfaction is key and we are committed to being a great place to work. We offer three charity volunteering days and we partner with OnHand which promotes volunteering. Evlo has an active Employee Forum and dedicated Mental Health First Aiders

We are excited to be recruiting for a Lettings Manager for one of our clients based in Corydon - Salary £28k - £29k OTE £50k to £55k + Company Car or Car Allowance - 33 days paid holiday plus an extra day for your birthday\n\nThe Role as Lettings Manager\n\nTake ownership of your branch, leading it as if it were your own business. You’ll be responsible for driving performance, profitability and growth.\nLead, motivate and develop your team to deliver exceptional service to landlords and tenants.\nGenerate new business, win instructions, and provide expert advice to landlords.\nEnsure a first-class experience for tenants throughout their journey.\nKeep up to date with local market trends and position yourself as the go-to lettings expert in the area.\n\nWhat is in it for YOU?\n\nCompetitive salary with uncapped commission – your earning potential is in your hands.\nOngoing training and development to support your growth and progression.\nRegular incentives and competitions with exciting prizes.\nJoin a well-established, highly regarded estate agency with a strong reputation for customer service.\nBe part of a business that actively supports local communities and charitable initiatives.\n\nThe Person\n\nProven experience within lettings, with a strong record of building and maintaining relationships.\nTarget-driven, self-motivated and comfortable working in a demanding environment.\nEnthusiastic about delivering outstanding customer service.\nStrong work ethic with a commitment to both personal and team success.\nFull UK driving licence required.\n\nBenefits:\n\n33 Days paid holiday (Plus an extra day off for your birthday)\n\nCompany car or car allowance\n\nHoliday Commission\n\nPension\n\nLife Insurance\n\nPrivate Healthcare\n\nLots more amazing benefits

Care Manager\n\n£42,717 - 44,965\n\nFull Time, Fixed Term (12 months)\n\nEdgware\n\nTo meet our commitment to providing safe, high quality services to our customers we will complete an Enhanced level background check with the Disclosure and Barring service, once an offer of employment is made which is paid for by MTVH. You will also be added to the DBS updating service which will be renewed every 3 years.\n\nAs the Registered Care & Support Manager is pivotal to the success of our scheme in Harrow where we support 39 customers in an extra Care Service. Each customer has unique support needs and individual care requirements. The focus is on them maintaining independent living and achieving social inclusion.\n\nYou will be responsible for day to day running of the support service we provide. Providing an excellent level of customer service and ensuring that all regulatory and contractual commitments are met. We expect the manager to lead by example and develop a team to deliver the service to its highest standard.\n\nWhat you`ll need to succeed\n\nTo be successful in the role previous experience of working with vulnerable adults to live independently is essential. You will be able to influence the future success of our business and your development. We are therefore seeking individuals with drive and ambition to deliver excellence and support the winning of future business.\n\nAs you will be responsible for ensuring compliance with contractual, regulatory and business requirements you must also demonstrate significant experience within a CQC registered scheme and the associated standards. In addition, you will be effectively managing staff, service budgets and other resources to ensure commercial viability. This should all be evidenced on your CV.\n\nWhat youre interested in this role, take a look at the attached Job Description for more details and if itapply now` to forward an up-to-date copy of your CV, or for more information call us now on (phone number removed).\n\nOur promise\n\nAll employment decisions at MTVH are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marital status, pregnancy or maternity, race or religion, sex or sexual orientation.\n\n"We are proud to have been recognised by Disability Confident for our commitment to disabled people and those with long term health conditions by providing fair and equal opportunities for all applicants enabling them to fulfil their potential and realise their aspirations."\n\nMetropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England.\n\nWe also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people.\n\nWe deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities.\n\nA member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector.\n\nIn October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them.\n\nPhone: \nEmail

Company Profile\nCBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 100,000 employees and operate in 48 countries.\nJob Title: Contract support\nCBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Support to join our team on a contract in London.\nThe main feature of this role will be to provide exceptional customer service and business support in order to contribute to the continued growth and success of the Business Unit. Understanding, anticipating and delivering to customer needs, achieving results within quality and time constraints.\nRESPONSIBILITIES\nProviding support to the client and answer calls and emails in a professional and timely manner\nDetermine the nature, priority of faults based on information provided by the client\nLiaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders\nManaging the supply chain and drive them to attend within required SLA's\nDriving the engineering team to attend to all callouts within required SLA's\nTo obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside of this\nRaise and assign work orders to relevant resources\nActively identify and implement innovation across the contract to enhance performance and continue to meet client expectations\nPromote and maintain CBRE culture throughout teams\nMonitoring calls received from the customer through to call completion and updating records\nAllocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA's.\nEnsure QHSE documentation is maintained and readily available using company systems\nManage system as a key user on site including PPM records, reactives and reporting\nMaintain people records such as new starters, leavers, general staff changes, contact details, etc\nEffective communication with all levels of internal teams and external customers\nFamiliar with daily operations and the specific scope of the contract\nUndertake any other duties as requested by the Contract Manager, Lead Contract Support, or Finance & Contract Support Manager\nPERSON SPECIFICATION\nEducation\nGood basic education to GCSE (or equivalent standard), which will include an English and Maths qualification.\nEducation to A-Level/HNC standard would be beneficial\nTraining\nVery proficient in the use of Outlook, Word, Excel, Access and PowerPoint. Excel skills to include basic functions, v-lookups, etc.\nExperience of using Dynamics, Concept, Maximo.\nExperience\nExperience of a similar customer facing role in a medium-sized business.\nWell-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities.\nAptitudes\nExcellent command of the English language demonstrated through good verbal and written communication.\nMust be detail conscious, accurate and methodical in approach.\nStrong organizational and communication skills\nAble to work systematically and use own initiative.\nAble to work on more than one task at any given time.\nMust demonstrate strong interpersonal skills and be able to work as part of a team as well as independently.\nCharacter\nMust demonstrate a strong sense of customer focus, and promote a sense of team spirit and good morale within the office.\nReliable, able to complete work within required time frame and manage own deadline requirements.\nCalm manner able to work under pressure and against rapidly changing demands and priorities.\nAble to work as part of a multi-disciplinary team, providing support to other areas of the business on occasions, as required.\nIgnore\nFacilities administrator / CS Admin / Facilities maintenance coordinator

Senior Quantity Surveyor \n\nOpportunity for a Senior Quantity Surveyor to work for a leading Main Contractor based in the heart of London. This is an exciting new role due to additional workload with new projects secured and started on site.\n\nAbout the role of Senior Quantity Surveyor \n\nAs Senior Quantity Surveyor be to work leading the commercial team on being site based on either Commercial, Mixed use, hotels or education schemes under JCT form of contract typically 2 stages ranging in value from £40 Million - £100 Million. Initially working as part of the PCSA or 2 stage, with a plan to work site based delivering the scheme within the next 3 months reporting to a Commercial Manager. With the majority of their projects across Zones 1 and 2 London. You will be responsible for but not limited to; managing packages from procurement through to final accounting Working with the team to ensure subcontractors are managed on site, CVRs, review drawings, mentor junior members of the team and work collaboratively with the internal team and clients.\n\nResponsibilities for Senior Quantity Surveyor\n\nWorking from PCSA/2 Stage tender process, to delivering the site and working through to completion and final accounts\nProcurement across all sub-contracting accounts\nPricing, and managing change and variations.\nManaging Customer and Consultant Relationships\nLeading site meetings and negotiations with client\nManaging Junior members of the team, mentoring and training\nDevelop and deliver 2 stage bids and PCSA agreements. \n\nRequirements for Senior Quantity Surveyor \n\n10 Years experience within Construction Quantity Surveying position with a Main Contractor\nGood Communication skills\nTeam leadership, planning and time management skills.\nAbility to build strong relationships.\nPrevious experience commercial leading construction projects from start to finish.\nMentoring and training Assistant Quantity Surveyor and Quantity Surveyors \n\nWhat we offer for Senior Quantity Surveyor \n\nThis opportunity is to work for a financially stable business with a steady turnover, as a group pushing a Billion. Within the London division, they are looking to maintain and grow with a very successful existing portfolio and success rate on delivering projects with most of their schemes being repeat customers. . The business has a great name in the industry and a solid reputation making them a very sought after company to work for with good core values and a dynamic existing stable team.\nThis is a great opportunity to join a business that has good support and structure in place for their employees. Our client is known for investing in their commercial teams with a clear development plan and mentors that promote RICS Chartership.\nWith a network of offices both regionally and in Central London. Our client has a proven track record delivering a variety of Construction project within both the public and private sectors across Commercial, Residential, Hotel, Student Accommodations, Education and health care.\nCompetitive Basic Salary\nCar allowance and train ticket paid\nBonus scheme available\nOpportunity to grow and progress.If you want to hear more about this Senior Quantity Surveyor role please apply with an up-to-date copy of your CV or contact Charlotte Mead in our London Office on (phone number removed)

Job Title: Account Manager\n\nLocation: Canary Wharf\n\nCBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.\n\nOne of CBRE Global Workplace Solutions key divisions, Facilities Management, is seeking an Account Manager to take responsibility for a large private sector customer.\n\nAs anAccount Manager, you will be responsible for delivery of FM to The Account, working in partnership with all stakeholders to ensure a 5 Star service is delivered and maintained at all times.\n\nConstant innovation is key to our long-term success, and within the role you will be responsible for improving both operational and commercial performance through best practice, operational excellence and identifying opportunities for introducing new service lines and product offerings.\n\nRole Summary:\n\n * \n\n Responsible for the day to day running of the hard services, organising the site team and supply chain in order to meet contractual outputs and objectives\n\n * \n\n Maintain customer relations including progress meeting, site visits, and obtaining referrals\n\n * \n\n Managing & having accountability for the P&L and maintaining agreed profit margins\n\n * \n\n Managing a team of soft services professionals and M&E engineers and contract support workers effectively to maximize the performance of the company\n\n * \n\n Assist in the preparation of standard operating procedures, emergency and contingency plans\n\n * \n\n Ensure the provision of healthy and safe working conditions and regularly review the H&S policy\n\n * \n\n Ensure that opportunities for the strategic development of the contract are exploited, to deliver increased turnover and profitability, and make sure that contracts are re-won on re-tender\n\nExperience Required:\n\n * \n\n Interested candidates must possess quantifiable experience within a similar role.\n\n * \n\n Facilities Management experience\n\n * \n\n A qualification in health & safety (NEBOSH, IOSH) is desirable\n\n * \n\n Strong commercial acumen is essential, and experience of managing a P&L is preferable.\n\n * \n\n Excellent communication and management skills are essential

Senior Programme & Bid Manager\n\nWe are seeking an experienced Senior Programme & Bid Manager to lead the delivery of complex programmes and bids within a dynamic, technology-led environment. This is a senior leadership role with responsibility for driving performance across a portfolio of high-value projects, from early-stage capture through to delivery.\n\nThe Role\n\nYou will oversee both programme execution and bid activity, leading a team of Programme Managers and bid resources within a matrix structure. This role is critical in ensuring successful delivery, robust governance, and alignment with business strategy, while maintaining strong relationships with internal stakeholders and customers.\n\nKey Responsibilities\n\n * Lead, mentor, and develop a high-performing team of Programme Managers and bid professionals\n\n * Own the overall performance and health of the programme and bid portfolio\n\n * Ensure alignment of programmes and bids with strategic business objectives and customer priorities\n\n * Balance resources and priorities across multiple concurrent programmes and opportunities\n\n * Establish and maintain robust governance, reporting, and control across cost, schedule, risk, and change\n\n * Oversee bid strategy, planning, resourcing, and approval processes\n\n * Ensure seamless transition from bid phase into programme delivery\n\n * Manage risks, issues, and opportunities across the full lifecycle\n\n * Provide clear and concise reporting to senior leadership and governance forums\n\n * Ensure compliance with internal processes, regulatory requirements, and contractual obligations\n\n * Drive continuous improvement and capture lessons learned across programmes and bids\n\n * Support financial planning, budgeting, and forecasting activities\n\n * Engage with customers, partners, and suppliers to support successful programme execution\n\n * Contribute to wider operational and strategic initiatives as required\n\nAbout You\n\n * Proven leadership experience managing complex programmes and bids in multi-stakeholder environments\n\n * Demonstrated success delivering large-scale projects from concept through to completion\n\n * Strong understanding of matrix organisations and cross-functional team leadership\n\n * Excellent commercial, contractual, and risk management expertise\n\n * Confident decision-maker with strong governance and assurance capability\n\n * Highly effective communicator with the ability to influence at senior and executive levels\n\n * Collaborative, resilient, and able to perform under pressure\n\n * Customer-focused with strong commercial awareness\n\n * Willingness to travel occasionally within the UK and internationally\n\nExperience & Qualifications\n\n * Background in project/programme management, ideally within a highly regulated or engineering-led industry\n\n * Professional certification such as APM, PRINCE2, PMP, MSP, or equivalent\n\n * Experience managing bids and programmes end-to-end\n\n * Exposure to international customers or export projects is advantageous\n\n * Strong financial acumen, including budgeting and forecasting

Job Title: Chinese Speaking Deputy Store Manager\n Location: Tottenham\n Salary: Up to £35,000 per annum\n Role: Permanent – Full-Time\n\nAre you currently a Deputy Store Manager or Team Leader in food retail, catering or food service? Are you ready to take the next step in your career? We are looking for dynamic, energetic, and hands-on managers to lead thriving retail food store teams. This is an excellent opportunity to work with growing, people-focused businesses in vibrant environments.\n\nEssential: Candidates will not be considered for this role without a minimum of 2 years’ experience in store retail, food retail or restaurant management.\nLanguage Skills: Cantonese or Mandarin speaking essential.\n\nAbout the Role:\nAs a Deputy Store Manager, you will be at the forefront of delivering excellent customer service and driving your team to exceed targets and expectations. You will play a key role in mentoring and inspiring your team to provide top-tier service, maintain high standards, and contribute to business growth.\n\nKey Responsibilities:\n\nLead, mentor, and develop a diverse team of individuals, ensuring excellent performance from recruitment through to ongoing development\nFoster a culture of customer excellence by ensuring all staff are trained and knowledgeable about products and services\nDrive sales and service by managing staffing levels, stock availability, and customer satisfaction\nAssist the Store Manager in managing performance, setting team goals, and ensuring targets are met\nWork with the Store Manager to recruit and train colleagues to a high standard by sharing knowledge and skills\nMaintain high standards of the store’s presentation, ensuring it is the best in class\nBe a hands-on leader, taking responsibility for the daily operations of the store, and stepping in when necessary to support staff in key areasYou:\n\nFluent in Cantonese or Mandarin (essential)\nA natural leader with the ability to inspire, coach, and motivate a team\nProven experience in a fast-paced retail or food environment\nResults-driven with a strong work ethic and a passion for customer service\nA “can-do” attitude with a focus on achieving team and personal success\nArticulate and able to communicate effectively with team members and customers alikeIdeal Candidate:\n\nPrevious experience in a retail management position or similar fast-paced environment\nA passion for people development, customer service, and business performance\nAbility to thrive under pressure, manage multiple tasks, and ensure excellent delivery\nA strong communicator who leads by example and delivers results\nExperience in managing stock inventory, including ordering and replenishmentBenefits:\n\nCareer development and progression opportunities\nCompetitive salary, store discount and free on-site parking\nOngoing training and support to help you succeed in your role\nA dynamic and fast-paced work environment where you are encouraged to grow and achieve your potentialIf you are a passionate and driven Deputy Store Manager or Team Leader who thrives in a high-energy, customer-focused environment, APPLY NOW for immediate consideration!\nThis role is handled by McCarthy Recruitment, an award-winning multi-sector recruiter. We are committed to unlocking your full potential and finding your perfect role.\n \nStart your journey today. Apply now or find us online:\n\nWeb: McCarthy Recruitment\nLinkedIn: McCarthy Recruitment\nFacebook: McCarthyRecruitment\nInstagram: McCarthyrecruitment \nThe Legal Bit: We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. By applying for this role, you are explicitly consenting for McCarthy Recruitment to hold and process your data in compliance with the General Data Protection Regulations. And your details will be added to our holding database. We process certain personal information about you for our legitimate business interests to identify and contact suitable candidates about positions that may be relevant to them. Details are set out in our privacy policy at privacy. If you wish to exercise your right to access, erase or restrict the processing of your data please contact us at the office and we will respond to your query

Lettings Manager.\nThe Package\n💰 Salary: £28,000 - £29,000\n💸 Realistic Earnings (including commission): £50,000 - £55,000\n🚗 Benefits: Company Car or Car Allowance (£3,500), 33 days paid holiday (plus an extra day off for your birthday 🎉), holiday commission, pension, life insurance, private healthcare, company rewards and incentives, structured career path, employee assistance scheme and paid entry fees for charity events!\nWhat’s in it for YOU?\n🎯 Competitive salary with uncapped rewards – the more you put in, the more you earn!\nOngoing training and professional development to keep you at the top of your game.\n🏆 Fun incentives with awesome prizes to keep things exciting!\nA company with a great reputation (4.7/5 on Trustpilot!).\n🌍 Community-focused – we proudly contribute to charitable causes.\nThe Role:\n🏡 Run your branch as if it were your own! You’ll be leading a team, managing profitability and driving business growth – it’s YOUR branch to make a success!\nMotivate, coach and inspire your team to achieve their goals and deliver outstanding service to landlords and tenants\n📈 List properties, provide expert advice to landlords and ensure tenants have an exceptional experience\nStay on top of market trends and establish yourself as the go to local property expert\nThe Person:\n🔑 Proven experience in lettings with a track record of building strong relationships\nDriven, self-motivated and able to thrive under pressure\n👥 Passionate about people and providing exceptional customer service\nA strong work ethic, committed to your team’s and your own success\n🚗 Full driving license required\nOur commission structure is uncapped and many of our team members earn more! 💸 If you’re ready to take the next step in your career and run your business as if your own, we want to hear from YOU

Shape the Passenger Experience at London Heathrow Airport\n\nAt Cobalt, we don’t just move passengers — we shape their journey at one of the world’s busiest and most complex airports. We are now looking for an outstanding Passenger Services Manager to lead a large‑scale, high‑profile operation at Heathrow Airport, where safety, service and performance truly matter, minute by minute.\n\nThis is a pivotal, senior leadership role for a commercially astute operational professional who thrives in fast‑paced environments, inspires large frontline teams, and builds trusted partnerships with major airline customers.\n\nAbout the Opportunity\n\nYou will take full responsibility for a c.300‑strong Passenger Services colleagues, supported by a team of Shift Leads, delivering consistently safe, efficient and high‑quality services to our airline partners.\n\nAs the senior leader on the ground, you’ll balance service excellence, contractual delivery and commercial performance, while shaping culture, developing future leaders and continuously improving how we operate.\n\nThis role is based at London Heathrow Airport and reports directly to the Head of Operations.\n\nWhat You’ll Be Doing\n\nLeading and inspiring a large, diverse frontline workforce across Heathrow\nBuilding a strong, accountable leadership culture through your Shift Leads\nActing as the senior operational interface for airline customers\nDriving performance against SLAs while protecting quality and cost control\nTaking end‑to‑end accountability for safety, compliance and service delivery\nEmbedding a continuous improvement mindset across the operation\nOwning departmental budgets, resourcing models and labour efficiency\nDeveloping future leaders through coaching and structured development\nMaintaining effective relationships with employees and trade unionsWhat Success Looks Like\n\nTrusted, credible relationships with airline partners\nA confident, engaged leadership team running a stable operation\nTangible improvements in service quality, efficiency and customer satisfaction\nA safe, compliant operation with a strong improvement cultureAbout You:\n\nYou’ll be an experienced operational leader with:\n\nSenior leadership experience in aviation, ground handling or complex service environments\nA proven track record of leading large, multi‑layered teams\nStrong commercial and financial acumen\nExperience operating confidently in a unionised environment\nThe presence, resilience and judgement to lead at scale and paceWhy Join Cobalt?\n\nA senior, visible leadership role at London Heathrow Airport\nReal scope to influence strategy, performance and customer relationships\nThe opportunity to lead at scale in a high‑impact operational environment\nA business that values safety, people and continuous improvementTo know more about the Company, please access: (url removed)\n\nReady to lead where it truly counts?\n\nHow to Apply:\n\nTo be considered for this role, you must be currently resident in the UK and hold the Right to Work in the UK. Please note that visa sponsorship is not available for this position.\n\nIf you meet the requirements and are ready to lead at scale in a high‑profile operational environment, we’d like to hear from you.\n\nApply now and help shape the passenger experience at Heathrow

Freightserve recruitment are looking for an Operations Manager for a well-established Freight Forwarder based in the Heathrow area.\n\nPurpose of role\n\nUnder the direction of The Director, the Operations Manager will be responsible for the full management function of the overall performance of the team (10 plus staff) in line with key performance requirements of the department.\n\nThis is a hands on managerial role that requires the individual to both manage and monitor output and deliverables but also take an active involvement to support the managers of each department to ensure operational success.\n\nResponsibilities:-\n\n * Day to day operational requirement for Cross Border; Ecommerce and EU pallet groupage department and warehouse operations\n\n * Supporting the team at an Operational Level, with escalation of queries both with staff and with service providers.\n\n * On going focus to identify continuous improvement opportunities to enhance customer experience and support team effort through innovation and technology.\n\n * Setting, managing and monitoring day to day KPI’s for internal process measure and improvements and ensure that laid out working procedures in each department are followed in conjunction with departmental managers\n\n * Overall management of team’s performance and output\n\n * Overall management and resolution of all operational and administrative processes ensuring correct profitability is met\n\n * Dealing with crisis situations as they arise, including but not limited to transport delays and challenges, ferry and paperwork issues and challenges, tipping and delivery and slot delays or challenges.\n\n * Ability to foresee situations before they arise and put in necessary corrective actions to avoid service failure to customers\n\n * Support effective implementation of Cross Border operational requirements in conjunction with the warehouse team\n\n * Ensure own warehouse in UK is operating in a compliant and organized manner that aligns with clients SLA’s\n\n * Manage and maintain effective relationships with 3rd party suppliers and partners,\n\n * Responsible for staff training and development\n\n * Responsible for the facility management of the Heathrow site\n\n * Work in conjunction with the Director for Compliance in terms of H&S requirements\n\nPerson Specification:-\n\n * Must be well organized and work towards tight deadlines\n\n * Previous experience in managerial role essential\n\n * Ability to work at different levels of the organization across countries and disciplines\n\n * Analytical mind that has the ability to interpret and draw relevant insights from various resources\n\n * Has exceptionally high level of attention to detail\n\n * Must have excellent verbal and written communication skills\n\n * Is open to new approaches and alternative means to accomplish results despite setbacks\n\n * Ability to manage conflict, solve problems and create sustainable solutions independently and together within the team\n\n * There is a strong need to be independent and focused\n\n * Ability to work in a challenging and dynamic environment as a team player\n\n * Must be flexible in approach and willing to work extended hours when required\n\nCompetencies:-\n\nIs dedicated to meeting the expectations and requirements of internal and external customers, ensures that the team performs at levels that consistently exceed customer expectations\n\nUses rigorous logic and methods to solve problems with effective solutions, probes all sources for answers, looks beyond the obvious and does not stop at the first answer.\n\nCan be counted on to exceed goals successfully delivery constantly and consistently.\n\nKnows how businesses work, knows the competition, is aware of how strategies and tactics work in the market, and has thorough product knowledge\n\nAs an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry

Gleeson is proud to partner with a fast-growing, forward-thinking solutions provider that is transforming the supply chain and logistics landscape. Backed by significant investment, this business is driving innovation at scale and redefining how operations deliver value across the UK and EU.\n\nAs a Solutions Design Manager, you'll be at the heart of this transformation, designing and implementing cutting-edge solutions that optimise warehouse and supply chain performance. You'll collaborate with leading clients, tackle complex challenges, and play a pivotal role in revolutionising logistics processes to create smarter, more efficient operations.\n\nIf you're passionate about innovation, thrive in a dynamic environment, and want to make a real impact on the future of supply chain solutions, this is your opportunity to lead change and shape success.\n\nJob Title: Senior Solutions Design Manager \n\nWork type : Remote (Client Need)\n\nSalary: £70,000 - 80,000 + Car allowance + Bonus \n\nPosition Overview\n\nProvide expert guidance to clients on optimising supply chain processes.\nConduct in-depth assessments of supply chain systems, identifying inefficiencies and opportunities for improvement.\nDevelop and implement data-driven solutions tailored to customer requirements.\nLead the design and execution of strategic warehouse and distribution solutions.\nConduct site assessments to determine optimal layouts, automation, and mechanisation strategies.\nImplement best practices to enhance operational efficiency and reduce costs.\nOversee end-to-end project execution, from initial consultation to final implementation.\nEnsure projects are delivered on time, within scope, and exceed client expectations.\nCoordinate with internal teams and external vendors to ensure seamless integration of solutions.\nBuild strong relationships with clients to understand business needs and challenges.\nDefine project objectives and deliverable in collaboration with stakeholders.\nEducate and consult key decision-makers on best practices and emerging industry trends.\nAnalyse supply chain data and performance metrics to identify areas for improvement.\nRecommend process optimisation strategies to enhance efficiency and reduce operational costs.\nUtilise data analytics tools and financial modelling to support decision-making.\nLeverage new technologies and digital tools to enhance supply chain solutions.\nImplement supply chain systems, including WMS, TMS, and automation technologies.\nCollaborate with vendors and technology partners for system integration's and upgrades.\nWork closely with finance, IT, operations, and consulting teams to ensure holistic solutions.\nDrive knowledge-sharing initiatives to enhance team capabilities and expertise.\nManage outsourcing processes, including RFP preparation, review, and vendor selection.\nDesign and optimise transport operations and fleet management strategies.Ideal Candidate :\n\nSolutions Experience\nWarehouse Solutions / Transport Solutions\nTender / Commercial Experience\nData analyst Experience\nP & L Experience & Stakeholder Management\nSupply chain certifications \n\nAt Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.\n\nBy applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data

Internal Recruiter/LinkedIn Specialist, Central London\n\nAn exciting Internal Recruiter/LinkedIn specialist role with a competitive salary and career progression opportunities for a permanent role based in our Marylebone, London office.\n\nWe are offering a fantastic opportunity for an experienced Internal Recruiter with strong LinkedIn expertise for an immediate start at a market leading, dynamic and renowned property, technology and innovative, technology-based car parking company. Our client is a market leading, renowned UK business, established over 50 years ago. The company operates over 3500 sites across the UK and Ireland providing specialist services to a wide range of blue-chip clients.\n\nThe role\n\nA fantastic opportunity for an Internal Recruiter/LinkedIn Specialist on a permanent basis, to play a key role in attracting and sourcing high-quality candidates across our business. The role offers great progression and career path opportunities.\n\nMain Responsibilities\n\nDuties will include:\n\n•Proactively source candidates using LinkedIn Recruiter, LinkedIn search techniques and other online channels and platforms for roles across the business, including senior hires\n\n•Optimising LinkedIn opportunities to engage with candidates\n\n•Collaboration with hiring managers\n\n•Advertise job openings on careers pages and job boards and social networks\n\n•Screen talent effectively with the Company’s needs, to ensure only the best candidates are progressed to interview\n\n•Interview candidates during various hiring stages, including phone interviews\n\n•Setting up interviews for the hiring managers.\n\n•Working closely with the hiring managers, HR Manager and Directors on the status of open positions\n\n•Contributing to job descriptions and job ads, which are reflective of the companies tone and culture\n\n•Answer candidates' queries regarding the application process via email and phone\n\nSkills:\n\n•Previous recruitment experience with a track record of success in a similar role\n\n•Strong hands on experience using LinkedIn Recruiter and advanced Boolean search techniques.\n\n•Knowledge of employer branding and LinkedIn content engagement.\n\n•Demonstratable success in sourcing passive candidates using LinkedIn and other search platforms.\n\n•Excellent administrative skills and organisational skills\n\n•Ability to manage multiple vacancies simultaneously\n\n•Experience of working in a customer-facing role\n\n•Able to successfully network and build a talent pipeline.\n\n•Clear and concise communication skills both verbal and written, particularly good in composing emails to a professional business standard.\n\n•IT literate – Word and Excel\n\n•Has precise attention to detail, processing high volumes of work accurately and to deadline.\n\nForward Assist Recruitment is operating as an employment agency. Forward Assist Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds

Are you looking for a new challenge in Travel? Do you want a change from selling beach holidays? Then this is the role for you!\n\nWe are looking for an Travel Expert to join an Adventure Travel Specialist in South West London. Our client specialises in the adventure and experience markets, they blend market leading technology with the best sales and service people in the travel industry.\n\nTHE ROLE:\n\nWe are looking for someone who wants to help people experience the world. Our client is on a fast growth plan and are looking for people who thrive in a changing environment. You'll be flexible, motivated, disciplined, ambitious, responsible and have the will and drive to succeed against the odds. You'll also take full ownership of your leads and customers with no limit on what you could earn.\n\nJOB DESCRIPTION:\n\nPromptly, accurately, and comprehensively answer customer enquiries\nUse their mid-office to record all enquiries\nDrive conversion as high as possible through your sales techniques and process\nDrive your repeat customer rate as high as possible through market leading service\nBe competent at all sales channels (email, phone, chat, and the odd walk in)\nBecome an expert at using the phone system\nEnsure when home working to have the right environment from which to work\nBe commercially minded and where possible increase commissions and/or use preferred providers and partners\nBe familiar with the Package Travel Regulations and ATOL\nBe a good team member\nCross sell into accommodation and transfers where possible\nIdentify areas for improvement on the website and/or Terra Nova (their mid-office booking management system)\nAsk for help when requiredSKILLS REQUIRED:\n\nYou're responsible and a self-starter\nYou're disciplined enough to manage yourself\nYou are responsible enough to understand the protection of cash flow and keeping costs down.\nYou know the difference between 'cheap' and 'good value'.\nYou take ownership and live and die by your decisions.\nYou don't need a manager because you're more than a manager.\nYou solve problems.\nYou hit deadlines.\nYou're a great team member, you're good at communicating your plans, talking about problems, challenges, fun stuff, and bad stuff.\nYou ask for help.\nYou're honest and have integrity.\nYou enjoy life.\nYou set their own goals and strive to achieve them.\nYou share your goals, progress, success, and failure with the team.\nYou push yourself.\nYou want to achieve something - to be able to say, 'I did that'.\nYou recognize what the business is trying to do and align with our goals.\nYou can make decisions based on brand values.\nYou're not afraid of facing setbacks and coming up with solutions.\nYou embrace help.\nWe're looking for someone with a minimum of 2 years sales experience utilising chat, phone, and email.\nWe'd prefer someone with experience in the adventure / activity / long haul sector.\nIdeally, you'd have experience in the travel sector including GDS and flight sales know how.\nYou're competent in Word and Excel. THE PACKAGE:\n\nOffering a salary of up to £28,000 - £30,000 + commission\nHybrid Working\nWorking hours are based on shift patternINTERESTED?\n\nPlease follow the instructions to apply, attaching your CV or call email (url removed)

Account Manager\n\nHybrid working three days in the office\n\nRole Overview\n This is a hybrid account management and business development role. The position requires a commercially minded and relationship focused account manager who can retain and grow existing clients while also supporting new business generation.\n\nThe role involves owning a client portfolio end to end, identifying growth opportunities, requesting referrals and actively supporting pipeline development. It is suited to someone who enjoys balancing account management with business development in a fast growing technology environment.\n\nKey Responsibilities\n\nAccount Management and Client Success\n\nOwn and grow client relationships to secure renewals and long term partnerships\nBuild trusted relationships through regular communication strong commercial awareness and high quality delivery\nManage client enquiries and resolve issues quickly to maintain high satisfaction\nVisit clients on site when required to strengthen relationships and understand their needs\nCommunicate account and site changes to internal teams and support implementationBusiness Development and Revenue Growth\n\nIdentify and deliver upsell opportunities within existing client accounts\nRecommend additional products or services based on client needs and usage\nRequest referrals introductions and testimonials to support pipeline growth\nSupport outbound activity including contacting prospective clients where required\nQualify opportunities through discovery conversations and support handover to sales teams\nWork with sales and commercial teams on proposals pitches and value propositions\nSupport the development and maintenance of a healthy sales pipeline in the customer relationship management systemIdeal Candidate Profile\n\nExperience and Skills\n\nThree to five years experience in account management customer success or sales\nExperience managing client portfolios and supporting retention\nComfortable working in a commercial environment with responsibility for upselling and renewals\nExperience supporting business development activity including outreach referrals and pipeline building\nConfident communicating with clients and prospects by phone\nStrong communication skills with the ability to influence clients and internal teams\nHighly organised with strong attention to detail and ability to manage multiple accounts\nExperience using customer relationship management systems and maintaining accurate dataPreferred Experience\n\nTrack record of meeting or exceeding revenue retention or upsell targets\nExperience in technology parking mobility real estate or hospitality sectors\nComfortable starting conversations with new prospects and building relationships

The Customer Success Manager (CSM) is responsible for ensuring customers realize maximum value from our solutions throughout the entire lifecycle – from presales handover, through onboarding and adoption, to renewal and expansion. We are seeking a Customer Success Manager (CSM) remotely in UK, to

Permanent – Full Time\n\n£24,000 – £27,000 DOE + Bonus\n\nCroydon, London\n\nBusiness: emap\n\nBrands: AV Magazine, Packaging News, Electronics Weekly, Motor Trader, Independent Retail News and DFNI\n\nBase Location: Croydon, London, Hybrid\n\nEmployment Type: Full-time, Permanent\n\nSalary: £24,000 – £27,000 DOE + Bonus\n\nOverall Purpose of the Role:\n\nThe Marketing Executive will support the marketing team in executing marketing strategies and campaigns to drive audience engagement and lead generation for emap’s Emerald division.\n\nThe role involves creating, implementing, reporting and continuously improving email marketing, social media marketing, web marketing and event marketing campaigns. It also involves creating copy and basic design assets and lead generation campaigns to promote the sales of our brands’ ad media packages.\n\nThe ideal candidate will have experience in publishing, preferably B2B publishing, and will be adept at organising participation in trade fairs.\n\nStrong organisational skills are essential for managing personal tasks and coordinating the activities of a small team (with broad support from the Head of Marketing and Subscription Marketing Manager).\n\nThis role covers the marketing of leading brands within the portfolio, which currently includes AV Magazine, Packaging News, Electronics Weekly, Motor Trader, Independent Retail News and DFNI. These titles are controlled circulation (free) subscriptions and as the Marketing Executive, you will be responsible for the growth in free subscriptions and engagement across the brands.\n\nThe brand extensions include events and bespoke “client solutions”. You will work closely with the sponsorship team on the client solutions to provide marketing support. The mix includes webinars, reports, round tables, meetings, and some events.\n\nAs the Marketing Executive you will create award-winning marketing campaigns to drive exponential growth in subscriber numbers, increase web engagement from subscribed and non-subscribed users, increase the share of subscribed traffic over overall traffic, increase reach, engagement and click-through from emails and social media. Retention of our existing subscriber base is an important part of this role.\n\nYou will need creative flair and exceptional analytical skills to be able to determine which channels will yield the best returns.\n\nTitles in the portfolio can change depending on the needs of the business.\n\nKey responsibilities:\n\nDevelop and execute email marketing campaigns to engage and grow the audience.\n\nManage social media marketing efforts across various platforms.\n\nCreate compelling copy and basic design assets for marketing materials.\n\nPlan and implement marketing and lead generation campaigns.\n\nCoordinate and review the tasks of a small marketing team.\n\nOrganise and manage participation in trade fairs and industry events.\n\nMonitor and analyse campaign performance to optimise results.\n\nCollaborate with internal teams to ensure cohesive marketing strategies.\n\nDrive subscriber acquisition, and engagement performance\n\nMeasure and review performance within key ROI and KPI criteria to increase lead generation, conversion, and retention rates.\n\nCreate compelling, needs-based campaigns that articulate the value of our brands and the brand propositions, working within brand guidelines.\n\nUse multi-channel media, including on and offline.\n\nEnsure subscriptions are represented across all the relevant platforms: events – awards\conferences webpages\bespoke events.\n\nEnsure promotional collateral is available at all key internal and external events.\n\nWork with external agencies including PPC and design.\n\nUse all relevant internal channels to cross-promote subscriptions and events.\n\nWork within agreed customer metrics and KPI’s (opens, clicks, CPR, CPA etc.) to pro-actively manage the customer base.\n\nCo-ordinate activity across multiple channels including email, web, print, events, and social media to ensure consistency of message.\n\nDevelop customer data builds, usage, and analytics to increase effective targeting, response/ conversion rates (an ability to interrogate date – segment, analyse).\n\nUse market intelligence and customer insight and analysis to increase understanding of our audiences and effectiveness of our campaigns.\n\nWork with editorial, data, digital, insight, retention, and corporate teams to use all tools, techniques, and touch points to maximise sales effectiveness and create consistent campaign messages across all contact points.\n\nSkills and experience:\n\nProven academic or accredited professional course covering all marketing areas, including a keen understanding of email, social, web, SEO, PPC marketing, content marketing, purchase behaviour, online user behaviour, online engagement behaviour, online user experience, lead generation\n\nProven experience in email marketing and social media marketing.\n\nStrong copywriting and basic design skills.\n\nExperience in planning and executing marketing campaigns.\n\nBackground in publishing, with a preference for B2B publishing.\n\nExperience in organising and managing participation in trade fairs.\n\nProficiency in marketing analytics and performance tracking tools.\n\nProven experience organising, monitoring and reviewing tasks and workload for self and others.\n\nProven track record in direct marketing.\n\nExperience of working within a data-focused environment, ideally within publishing, where you will have gained experience in target-driven marketing.\n\nExcellent verbal and written communication skills.\n\nStrong analytical skills and use of excel/data packages, at an intermediate level.\n\nExcellent understanding of database structure.\n\nUnderstanding of web analytics (professional familiarity with Google Analytics 4 essential, including creating and editing complex reports and explorations).\n\nCampaign management and digital marketing experience in B2B.\n\nExcellent understanding and direct experience of acquisition and renewals of B2B publications for print and digital publications.\n\nCore competencies:\n\nExcellent organisational and time management skills.\n\nStrong communication and interpersonal skills.\n\nAbility to work independently and as part of a team.\n\nCreative thinking and problem-solving abilities.\n\nAttention to detail and a high level of accuracy.\n\nPossess a great knowledge of online audience behaviours.\n\nCreative and innovative mindset, striving for improvement and efficiency.\n\nAbility to review existing challenges and generate fresh solutions.\n\nPersonal Attributes:\n\nProactive and self-motivated\n\nAdaptable and open to learning new skills.\n\nEnthusiastic and passionate about marketing.\n\nAbility to thrive in a fast-paced environment.\n\nStrong work ethic and commitment to achieving goals.\n\nCollaborative team player.\n\nAnalytical with the ability to read and interpret data.\n\nInnovative and creative.\n\nExtremely well organised with the ability to manage and prioritise a diverse workload effectively meeting tight deadlines.\n\nStrong interpersonal skills with the ability to Build positive relationships cross functionally, and at all levels.\n\nWhat we offer\n\nLearning & Development:\n\nAt emap, we believe that employee learning and development are the key drivers of our success. To ensure continuous growth and meet the ever-changing demands of the workplace, we provide an environment that fosters continuous development for our employees.\n\nOur employees are encouraged to identify their areas of personal and professional development aligned with our strategic areas, including management development, health, safety & wellbeing, sales, event management, marketing strategy, editorial, and information technology. We have a structured framework designed to help equip our employees with the necessary knowledge, skills, and behaviours to excel in their job roles, contributing to achieving our organisational objectives.\n\nTo support our employees’ career development, we have designed specialised programs, as well as other stand-alone role-specific and generic courses, under the emap academy.\n\nBenefits: emap is part of Metropolis Group. Together we are committed to providing a happy and healthy place to work, so we offer fantastic benefits and perks to our employees.\n\n25 days of annual leave, with the option to buy or sell additional days.\n\nOne additional day of annual leave per year- Celebration Day.\n\nHealth plan\n\nLife assurance\n\nPrivate virtual GP access\n\nSeasonal flu jabs available at the office.\n\nContinuous learning & development opportunities.\n\nIn-house Excellence Awards and other innovation projects.\n\nCycle-to-work scheme\n\nDiscounted gym memberships\n\nRetail discount vouchers\n\nRail season ticket loans\n\nPension scheme\n\nOne paid volunteer day per year\n\nAnnual Summer & Winter Celebrations\n\nWork from home during August\n\nIncome protection and more\n\nPrivacy: Metropolis Group respects the privacy of every person for whom we have personal data. We comply with data protection legislation such as the Data Protection Act 1998 and the General Data Protection Regulation which regulates the processing of data and ensures that your data is processed fairly and lawfully, is kept secure and only that data necessary for any processing is kept.\n\nDiversity and Inclusion: We are an equal opportunity employer and value diversity and inclusion. All applicants will be considered for employment without attention to race, age, religion or belief, pregnancy and maternity, marriage and civil partnership, sex, sexual orientation, gender identity, national origin, or disability status.\n\nHow to apply: Please submit your CV and covering letter. Due to the volume of applications, we receive, we are unable to give individual feedback at the application stage, however if you are successfully shortlisted, you will be contacted within 10 working days of your application

Ready for the next step in management with the UK’s largest Automotive service, maintenance and repair business and we offer great career opportunities, benefits, and an uncapped bonus scheme! As an Assistant Manager, you’ll work alongside the Centre Manager to provide productive management and leadership, driving profitability, with firm focus on the customers journey. You will have had previous hands-on experience as a mechanic or management experience in a similar environment as you will be dividing your time between the workshop, working alongside the technicians, and assisting the Centre Manager with daily sales and customer service. If you have the desire to help drive business performance, passionate about customer experience, and are looking for a long-term career with excellent progression and training schemes, this really could be the perfect opportunity for you, don’t delay apply today! • £30,639 - £36,322 per annum + bonus, • Average uncapped bonus of £7,100 per year (with potential to earn more), • 5 days a week, • 5.6 weeks’ annual leave, • Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores, • Discounts on everything from groceries, shopping, insurance, days out, restaurants and more, • Family & Friends Discount Events, • Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme, • Financial planning support via Wagestream - access up to 30% of your salary in advance, • GP Access, 364 days a year, 24 hours a day, • Join the Share save scheme with a 20% discount on shares, • Health Cash Plan – to access wellbeing services and claim back healthcare costs, • Pension Scheme & Life Assurance, • You will be given every opportunity to progress your career at Halfords. This includes access to hybrid training plus the ATA & MOT Tester Qualifications too. What we’re looking for: • Proven ability to deliver high levels of customer satisfaction through effective management and leadership, • Experience in coaching, training, and developing colleagues in the moment, • Strong technical/mechanical knowledge, ideally supported by a Level 2 or Level 3 qualification in Light Vehicle Maintenance (or equivalent experience), • Solid understanding of workshop operations, diagnostics, and vehicle maintenance processes, • Bring your own set of tools and put them to great use in a busy, well-equipped workshop, • Experience of maintaining compliance with Health & Safety standards, • Excellent verbal and written communication skills, • IT proficient, with the ability and willingness to learn in-house systems, • Strong organisational and time management skills Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.

Ready for the next step in management with the UK’s largest Automotive service, maintenance and repair business and we offer great career opportunities, benefits, and an uncapped bonus scheme! As an Assistant Manager, you’ll work alongside the Centre Manager to provide productive management and leadership, driving profitability, with firm focus on the customers journey. You will have had previous hands-on experience as a mechanic or management experience in a similar environment as you will be dividing your time between the workshop, working alongside the technicians, and assisting the Centre Manager with daily sales and customer service. If you have the desire to help drive business performance, passionate about customer experience, and are looking for a long-term career with excellent progression and training schemes, this really could be the perfect opportunity for you, don’t delay apply today! • Maximum amount £34,093 per annum + bonus, • Average uncapped bonus of £7,100 per year (with potential to earn more), • 5 days a week, • 5.6 weeks’ annual leave, • Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores, • Discounts on everything from groceries, shopping, insurance, days out, restaurants and more, • Family & Friends Discount Events, • Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme, • Financial planning support via Wagestream - access up to 30% of your salary in advance, • GP Access, 364 days a year, 24 hours a day, • Join the Share save scheme with a 20% discount on shares, • Health Cash Plan – to access wellbeing services and claim back healthcare costs, • Pension Scheme & Life Assurance, • You will be given every opportunity to progress your career at Halfords. This includes access to hybrid training plus the ATA & MOT Tester Qualifications too. What we’re looking for: • Proven ability to deliver high levels of customer satisfaction through effective management and leadership, • Experience in coaching, training, and developing colleagues in the moment, • Strong technical/mechanical knowledge, ideally supported by a Level 2 or Level 3 qualification in Light Vehicle Maintenance (or equivalent experience), • Solid understanding of workshop operations, diagnostics, and vehicle maintenance processes, • Bring your own set of tools and put them to great use in a busy, well-equipped workshop, • Experience of maintaining compliance with Health & Safety standards, • Excellent verbal and written communication skills, • IT proficient, with the ability and willingness to learn in-house systems, • Strong organisational and time management skills Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.

Functional domain expertise with Financial software. Customer management experience in a complex software or SaaS environment.

Candidates with experience of or working currently in relevant job titles, including: Account Manager, New Business Manager, Business Development Manager, Business Developer, Lead Generation, Marketing Manager, Partnerships Manager, Client Success, Customer Success, Sales Account Manager, Sales Mana

You will guide a small Customer Success team while staying close to customers, driving retention, and building the processes that make high-volume customer success repeatable and scalable. Building and improving Customer Success processes and playbooks, introducing simple, scalable ways of managing

Fully remote from the UK, with no fixed office requirements. Own the full customer lifecycle for your portfolio of UK and European merchants and agencies, from onboarding and technical setup through to retention and expansion. Annual global off-sites with the full team.

As a Branch General Manager at DFS, youll lead your team to deliver an exceptional customer experience while driving the success and performance of your store.

Our client, a rapidly expanding international organisation, is seeking a Customer Success Manager to take ownership of a diverse portfolio of commercial accounts.

Accounting Software Account Manager. Key Responsibilities Client Account Management & Customer Success. Onboard new clients and support successful implementation of accounting software.

Customer Success Delivery Manager. Exalto Consulting is recruiting for a Customer Success Delivery Manager on behalf of a growing consultancy in the digital transformation and IT service management space. This is a client-facing role for someone who can combine strong delivery leadership with relati

Youll work closely with customers, Cisco, and internal Computacenter teams to shape adoption strategies, identify use cases, act as a trusted advisor and be the voice of the customer throughout the software lifecycle.

Senior Technical Account Manager (BMS / Smart Buildings) London | Hybrid | £55,000 – £65,000 + strong benefits | 4-day week Do you understand how buildings really operate behind the scenes? Do you enjoy combining engineering insight with client-facing commercial impact? Would you like a 4 day week!?! A fast-growing, award-winning smart-buildings technology company is hiring a Senior Technical Account Manager (BMS / Smart Buildings) to help major property owners optimise building performance using advanced analytics and real-time data. Backed by significant recent investment and working with leading commercial portfolios, universities and public institutions, the business is experiencing strong growth driven by net-zero targets, smart building adoption and AI-enabled operational efficiency. This role sits at the intersection of building services engineering, customer success and sustainability impact. Why Join • Genuine opportunity to shape performance outcomes across large building portfolios, • Work for a purpose-driven scale-up delivering measurable energy and carbon reduction, • 4-day working week supporting work–life balance, • Exposure to enterprise clients and senior stakeholders, • Fast-growing tech environment with strong investment backing and product innovation, • Collaborative, supportive and sociable team culture The Role • Own the full lifecycle of key customer accounts, from onboarding through to renewal and growth, • Act as the technical interface between engineering teams and client stakeholders, • Analyse HVAC, metering and building control performance to drive optimisation, • Deliver training, insights and ongoing advisory support to ensure platform adoption, • Lead regular performance reviews and identify opportunities to expand contracts, • Translate technical data into clear commercial and operational recommendations, • Support continuous product improvement through structured customer feedback, • Help deliver tangible outcomes in energy efficiency, occupant comfort and maintenance strategy The Profile • Strong experience in technical account management or building services engineering, • Deep understanding of BMS systems — particularly Niagara (essential), • Solid knowledge of HVAC systems, controls strategies and energy optimisation, • Experience with integration protocols such as BACnet, Modbus or similar, • Comfortable engaging senior stakeholders while maintaining technical credibility, • Highly organised, analytical and naturally inquisitive, • Motivated by purpose, sustainability and real-world performance impact, • Degree or HNC in Building Services Engineering (or similar) advantageous Package & Benefits • Salary typically £55k–£65k depending on experience, • 4-day working week (30 hours), • Flexible hybrid working model, • Matched pension contribution, • Enhanced holiday allowance, • Employee wellbeing and assistance support

Claranet's Strategic Customer Success Managers (SCSM) are responsible for the larger strategic customer relationships of Claranet's customer base. Strategic Customer Success Managers own the customer experience ensuring the efficient and effective provision of these services to meet their assigned c

Service Delivery Manager Role Purpose The role is a key managerial position leading a team of field-based service engineers. Key Measures of Success & Accountabilities Responsible for the customer service delivery across a geographic region against agreed KPIs.

Salesforce product certifications are a plus (Marketing Associate, Marketing Cloud Administrator, Salesforce Certified Associate, Marketing Cloud Account Engagement Specialist, Marketing Cloud Email Specialist). Deep understanding of Marketing Cloud, marketing automation, personalization, advertisin

A leading risk assessment and solutions firm is seeking an Associate Technical Customer Success Manager in London. Ideal candidates have experience in customer success and technical project management, with a strong analytical mindset. This role involves managing customer relationships, coordinating

Customer Success Manager (London/UK-Based / Hybrid). Customer Success Manager (London/UK-Based). Principal Customer Success Manager (Contract).

Job Title: Senior Manager, Business Development (Ports & Terminals). Business development is being elevated as a distinct, senior function, separate from account management and customer success, with clear expectations around new logo acquisition and complex, multi‑year growth. Translate regulator

Customer Success Manager (fluency in Italian required). We seek a motivated, entrepreneurial, bilingual (Italian & English) individual with a can‑do attitude to join our European Operations team and manage a key account. Excellent verbal and written communication in Italian and English.

A growing tech company in London is seeking a Customer Success Manager to manage a portfolio of enterprise accounts. The role requires 3–5 years of experience in Customer Success or SaaS account management and excellent interpersonal skills. The successful candidate will be responsible for champio

Thorough understanding of digital marketing. SEO Marketer Customer Success Manager. With teams dedicated to onboarding, professional services, customer success, account management (and more!), we provide meaningful and strategic support to our customers, enabling them to hit their organic search goa