Customer support manager jobs in Oxford - Page 3Create job alerts

Help Desk Manager Salary: Competitive • Contract: Full‑time • Location: UK (onsite) Are you a people‑focused leader with a passion for operational excellence? We’re seeking a Help Desk Manager to head up a dynamic team delivering essential support services across a large, complex operational environment. In this role, you’ll lead a team of around 8, drive high‑quality customer service, oversee task planning and allocation, and ensure smooth delivery of both reactive and planned activities. You’ll also develop systems, reporting processes, and digital workflows to enhance service efficiency and performance. What you’ll do • Lead, coach, and develop the Service Centre team, • Manage daily operations, ensuring effective coordination of tasks across multiple service lines, • Improve and streamline processes, systems, and reporting, • Collaborate with internal teams, subcontractors, and key stakeholders, • Support continuous improvement across all services What you’ll bring • Experience managing service centre/helpdesk operations, • Strong leadership and people‑management skills, • Confidence using CAFM systems, • Excellent customer service and communication skills, • Ability to drive performance and improve processes, • Good IT literacy If you're enthusiastic, solutions‑driven, and ready to lead a high‑performing service support function, we’d love to hear from you

Business Development Manager - Kidlington £30,000 basic | £50,000 OTE Kidlington, Oxfordshire Full-time | Permanent We're working with a well-established and fast-growing automotive business looking for a driven Business Development Manager to join their high-performing team in Kidlington. This is a fantastic opportunity for a motivated sales professional who enjoys building relationships, winning new business, and managing their own pipeline in a field-based role. What you'll be doing: * Identifying and securing new business opportunities across the local area * Building and managing a strong pipeline of SME and corporate clients * Developing long-term customer relationships to drive repeat business * Delivering tailored vehicle, finance, and fleet solutions * Conducting face-to-face meetings, site visits, and presentations * Negotiating and closing deals in line with targets * Working closely with internal sales, finance, and aftersales teams What we're looking for: * Background in sales or business development (automotive experience a bonus, not essential) * Proven ability to hit or exceed targets * Strong communication and relationship-building skills * Self-motivated, organised, and commercially minded * Full UK driving licence What's on offer: * £30,000 basic salary * Uncapped commission with realistic £50,000 OTE * Company vehicle or car allowance (subject to experience) * Training, support, and development opportunities * Friendly and supportive team environment If you're looking for a role where your effort directly impacts your earnings and success, this could be the perfect next step. Apply today via Planet Recruitment with your CV to find out more or call Adam or Scott on (phone number removed) INDENG Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position

My client based in Oxford are currently recruiting for a Centre Operations Assistant to join their team on a 9 month contract basis. Reporting to the General Manager you will be responsible for delivering world class customer experience and support the General Manager to deliver operational excellence keeping the centre safe and compliant in line with our policies and processes. The Centre Operations Assistant will also support the General Manager by carrying out ad hoc duties. Location: Oxford Hours: 40 hours between 8:30am – 17:30pm Monday to Friday Salary: £(phone number removed) DOE THIS IS AN OFFICE BASED ROLE. We want someone exceptional who can focus on: Customer Service: • Deliver outstanding service experience to all stakeholders • Deliver professional and friendly viewings extracting relevant information by appropriate questioning to enable the sales team to close the deal • Proactively seek feedback and resolve customers queries at first touch • Build relationships with customers through regular communication to ensure capture of any upselling opportunities • Manage centre standards to the highest level • Conduct pre-event inspections of all meeting rooms and show offices prior to a customer viewing or meeting room booking • Oversee customer move ins smoothly and in line with customer requirements • Ad hoc duties as and when required by the General Manager • Identify and upselling the services Health & Safety • To have a comprehensive understanding and ensure compliance with the health and safety policy and processes • Complete all iAuditor checks and resolve any issues within acceptable timeframes • Management of the accident book and the reporting of all incidents, accidents and near misses. Compliance with RIDDOR • Review and update as necessary the emergency evacuation procedures • Ensure appropriate health and safety arrangements are in place to minimise risks and provide for safe working conditions for all building users • Ensure all building related issues are reported via the property portal and oversee remedial actions, as required, are completed in a timely manner • Arranging all annual mandatory H&S requirements for the centre and ensure certification is uploaded to the property portal in a timely manner • Strict monitoring of contractors to ensure their working practices are in line with our policies and processes • General administration and coordinating of contractors for planned works Compliance: • Ensure the centre operates in line with company policies, procedures and processes • Maintain up to date knowledge of GDPR and AML legislation and ensure the business follows mandatory requirements • Escalate identified issues and risks to the General Manager • Working with the General Manager and Compliance Manager to ensure that all customer agreements are current, correct and accompanied by the correct supporting documentation. • Validating customer identification to ensure adherence to AMLR policy • Work with the Compliance Manager to ensure our virtual customers are managed and operate in line with our virtual policy • Complete all mandatory training modules annually Knowledge/Experience: • Previous customer service experience is essential • Minimum Grade C in English and Maths (or equivalent) • Confident user of Microsoft office 365 (Word, Excel and Outlook) • Fire Marshal (Training provided) • First Aid at Work Certificate (Training Provided) Key skills/behaviours required for this role: • Planning and organising • Building relationships • Excellent communicator • Resilient and embraces change • Team player If you have the skills and experience listed above please send your CV to or call (phone number removed). INDHUN

We are currently working with a UK Facilities Management service provider to recruit a Project Manager for a cluster of PFI contracts in the Oxford area The role will be remote based with 3-4 days on sites in Oxford. The role will be to deliver Reactive and Life Cycle Projects in line with client requirements or agreed programs and lead and manage the individual CBU (cost build up) process, supply chain and associated consultants. Team / People Management Accountabilities: * Proactively develop and maintain effective working relationships, ensuring client / customer needs are understood, such that it enhances the company’s reputation by fostering an environment of continuous improvement to maximize our customers’ satisfaction. * Track the forecast and priority of works and the team capacity in order to meet business critical requirements * Establish and coordinate the supply chain so that they work together effectively, maximizing their skills and contribution to meet objectives and project deadlines * Act as role model for project management best practice; both technically and behaviorally * Refine and participate on project management, CDM, H&S processes and governance as steered by key internal Stakeholders * Prepare and distribute all necessary reports and documentation in a timely and professional manner to relevant stakeholders to enable monitoring, control and communication Project Manager Accountabilities: * Establish and maintain mutually trusting relationships with key client stakeholders * Engage with the Lifecycle Team early in specification stage to help them refine requirements and to enable better project preparation. * Support and develop the creation of the annual and five yearly Lifecycle Plans. * Actively develop strong working relationships within Peer relationship network to ensure successful delivery of the annual Lifecycle plan and additional works program. * Plan, co-ordinate and manage Major Project Works requested by various key stakeholders. * Receive the initial brief and where necessary produce fully developed tendering instructions, to the client’s confirmed requirements. Carry out Tender process from Enquiry through Management to Tender Analysis and Sub-Trader Appointment Recommendation. * Identify, select and recommend tendering Sub-Traders from initial enquiry through to appointment, tendering / procurement documentation and subsequent works installation including monitoring for quality and performance of all supply chain appointments Candidate requirements * Project Management with relevant role experience. * CDM experience * Understanding of model contract forms: JCT, NEC, GC Works etc. * Budget management experience and commercial awareness. * Experience of managing Client facing Project Works services across a diverse multi-site TFM portfolio. * IOSH Certification. * Experience of leading in H&S and welfare for own project works and those of others * Cost management and control, and quality monitoring