Credit Controller
19 days ago
Sittingbourne
Credit Controller - Business Services Company - Kent Your new company A market leading business services company is looking to recruit a high calibre credit controller to join their fast-paced finance team and play a key role in reducing overdue debt and improving cash flow. Your new role • Outbound collections calls to customers, handling a very high volume of daily dials to secure immediate payment of outstanding balances., • Taking payments over the phone quickly, accurately, and securely while delivering a professional customer experience., • Negotiating payment using strong communication skills to meet daily and weekly cash collection targets., • Handling inbound calls from customers with questions about payments, arrears, or account issues, resolving queries to encourage prompt settlement., • Sending follow-up emails such as statements, reminders, and copy invoices immediately after calls., • Agreeing short-term payment plans when needed and ensuring they are followed through., • Updating CRM/finance systems in real time with call notes, outcomes, and payment activity., • Prioritising accounts based on ageing and risk to maximise collections., • Working to KPIs in a fast-moving, target-driven environment while maintaining accuracy and attention to detail., • Escalating complex cases where appropriate while owning day-to-day collection activity., • Balancing firmness with great service to achieve positive outcomes for both the business and the customer.What you'll need to succeed, • Someone who thrives in a high-volume phone-based role., • Confident, persuasive communication skills., • A target-driven mindset with strong attention to detail., • Ability to stay calm, professional, and customer-focused., • Experience in collections & credit control. What you'll get in return You’ll be part of a supportive, energetic team where your work has a direct impact on business performance.Hybrid & flexible working options. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. # 4794761