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Safety Director – Citation ISO Certification This is a strategic and commercial role leading service delivery - not a site-based safety position. We’re looking for a leader who can drive growth, performance, and client outcomes. Location: Norwich (minimum 1-2 days per week in-office) Employment Type: Full-time, Permanent At Citation, we don’t just provide jobs; we create careers that inspire, empower, and elevate. As one of the UK’s leading providers of Health & Safety, HR, Employment Law, and ISO services, we’ve spent 30 years building a legacy of excellence. This milestone isn’t just a celebration of our past—it’s a springboard for our future, and we want you to be a part of it. • We’re not your average service provider. Our people bring their whole selves to work, combining their skills with their personalities to deliver outstanding client experiences., • With year-on-year double-digit growth, this is your chance to join a fast-moving business that values vision, determination, agility, and a knack for building great relationships., • We’ve built our success without cutting costs or creating bureaucracy. Instead, we prioritise actions over politics, empowerment over micro-management, and innovation over hierarchy. We are leaders who love what we do – and we want you to share in that passion. This is a truly exciting time to become part of Citation. With over 110,000 clients who love and rely on us across the group – and over 15 business acquisitions in just three years – our ambition for growth has no limits. We’re also backed by KKR, Hg Capital, and HarbourVest, three of the world’s most respected private equity investors. Their new investment strengthens our position, ensuring stability and providing a solid foundation for even greater success over the next 3–5 years and beyond. The Opportunity Are you a commercially driven leader with a passion for service transformation? This is your chance to shape the future of ISO certification at Citation. We’re looking for a Service Director to take full ownership of our ISO certification services -leading a talented team of auditors and technical specialists while driving innovation, efficiency, and growth. If you thrive on delivering exceptional client outcomes while building commercially sustainable services, this role offers the platform to make a lasting impact. You’ll oversee operations across key standards (ISO 9001, ISO 14001, ISO 45001, ISO 27001, and more), guiding both office-based and field teams. With a strong focus on commercial performance, you’ll help us scale, optimise cost-to-serve, and embed AI-driven improvements -without ever compromising on quality. Key Responsibilities Leadership & People • Lead, inspire, and grow a high-performing team of auditors, technical experts, and SLT colleagues., • Champion a culture of accountability, innovation, and commercial awareness., • Drive colleague engagement and retention through effective leadership and development., • Play a senior role in shaping and delivering the ISO service strategy, budget, and transformation roadmap. Service Delivery & Operations • Ensure consistent, high-quality ISO certification services across all standards., • Maintain compliance with ISO 17021 and uphold our reputation for technical excellence., • Introduce AI and digital-first initiatives to improve client experience and reduce cost-to-serve., • Lead digital transformation through Atlas and other technology platforms. Strategy & Growth • Partner with the Genesis Service Director to align service delivery with business growth., • Identify new service lines, emerging ISO standards, and product innovations., • Develop KPIs and reporting frameworks to track both service excellence and commercial success., • Drive referral programmes and cross-sell opportunities to maximise revenue potential. Stakeholder Engagement • Build strong internal and external relationships (Service SLT, ASCB, accreditation bodies, clients)., • Collaborate across The Citation Group to identify synergies and growth opportunities., • Represent Citation ISO at industry events and ensure Norwich remains a hub of excellence for colleagues and clients alike. What We’re Looking For Experience & Background • Proven senior leadership experience in service delivery, operations, or consulting., • Strong background in quality management systems — ISO knowledge preferred., • Track record of commercial delivery: cost optimisation, revenue growth, and service excellence., • Exposure to professional services, consulting, or certification industries is desirable. Skills & Leadership Style • Exceptional leadership skills with experience building commercially focused, high-performing teams., • Commercial acumen with ability to identify new revenue streams and optimise costs., • Experience developing referral and cross-sell strategies., • Data-driven decision maker with strong analytical skills. Personal Attributes • A transformative leader who thrives on change and continuous improvement., • Confident communicator with excellent stakeholder management., • Client-focused, strategic thinker with strong business judgment., • Thrives in a fast-paced, growth-focused environment. What Makes Citation Different? At Citation, we’ve spent three decades creating a culture where people thrive. This isn’t just a job—it’s a place where your talent is celebrated, your ideas are valued, and your career can flourish. Here’s What You Can Look Forward To: • Diverse Opportunities: No two days are the same, thanks to the wide range of industries we support., • Supportive Environment: Join a team of professionals who are always ready to share knowledge and help you succeed., • Celebrating You: From birthdays off to pawternity leave, we know how to make our colleagues feel valued. And the Perks Don’t Stop There: • 25 Days Holiday + Bank Holidays: Plus, your birthday off - because celebrating you matters., • Post-Wedding Bliss: Extra holiday to enjoy life’s special moments., • Healthcare Cash Plan: Prioritising your health and wellbeing., • Pawternity Leave: A day off to welcome your new furry family member., • Community Days: Time off to volunteer and give back to causes you care about As we celebrate 30 years of success, we’re more excited than ever about the future. If you’re ready to work with a team that values your expertise, creativity, and personality, we’d love to welcome you to Citation. This is your chance to be part of a company where your work doesn’t just make a difference—it defines the future of Health & Safety. Ready to start your journey? Let’s talk!

Now, they’re on the hunt for a Senior Talent Acquisition Manager (Tech / Product) to elevate and own the hiring for Engineering, Product, and R&D teams during this next wave of growth. Senior Talent Acquisition Manager - Tech/ProductLoca

My client is a well-established Financial Planning firm with offices based in rural Norfolk. My client can offer an excellent working environment, working in their beautiful purpose-built office building, here you will feel well looked after and valued as part of an established, professional and positive team. My client based on the outskirts of Norwich, have been trading since 2010 and are looking for an experienced Paraplanner to join their friendly group of existing admin support staff. The ideal candidate will have a minimum of two years experience working in the sector and have previously used the back-office system intelligent office as well as knowledge of the platform such as Transact, Standard Life, Elevate and OMW (desirable, not essential). Above all else, you will be a great person to work with, a hard worker and a team player. My client offers advice with regard to pensions, SIPPS, Savings, Investments, Protection Plans as well as Trust Planning. Role purpose This is a key role to provide a first-class technical and proactive support service to my clients Advisers.Working closely with the Advisers, Directors and the client services support team you will be responsible for providing technical guidance and technical advice, ensuring that the centralised paraplanning function of the business provides an accurate, timely and compliant service.You will need to enjoy working as part of a busy and successful team and be able to actively contribute towards a common goal. You will be fully accountable and self-reliant and be able to produce accurate work with minimum input from others. The minimum qualification for your role is Level 4 Diploma PFS and my client will assist you with financial support for further training and examinations, actively encouraging progression to Chartered status, but you will be expected to take full responsibility for your continuous professional and personal development. Relevant Skills and Knowledge The requisite technical knowledge and qualifications, to meet FCA and company expectations. Detailed knowledge and understanding of compliance procedures and FCA legislation for suitability report provision and record keeping requirements. A high degree of technical product and tax knowledge enabling the most appropriate client solutions. The ability to be able to multi task and juggle a busy workload. General Responsibilities Keep up to date with relevant product, legislative and technical changes. Ensure relevant CPD is maintained and recorded accurately. Promoting the profile of the business within the professional and wider community. Developing and maintaining internal relationships across the business to meet expected business and income targets. Key Responsibilities Fund, market, product, technical and financial research and analysis, at client level and company level, with accurate documentation and follow up Interpreting and analyzing data obtained from Advisers and 3 rd parties Technical research and solution provision in the form of written compliant reports to meet client needs and objectives, meeting all internal and external regulatory requirements Independently identifying planning needs Implementing and evidencing clear centralised paraplanning procedures Proficient use of cash flow modeling software Coordinating the Paraplan work log and ensuring work is completed within service standards Communicating with the Advisers regarding their work requests Maintenance and development of compliant client suitability templates and factual technical collateral Consulting with the Advisers on client investment, pension, protection and tax planning, making suggestions to the Advisers and confirming proposed actions to the client Coordination of AIS model portfolio solution and follow up with clients and platform providers Coordination of client withdrawal requests with provision of suitability report outlining any risks involved with the withdrawal Coordination of ongoing client assessments of suitability and the drawdown review service Review investment portfolios, performance and asset allocation Carry out due diligence Submitting business and managing the case to completion Effective time and caseload management Managing, recording and monitoring client reviews Assisting with the writing of technical communications for mass communications to clients and professionals Project work, management and coordination Providing technical training to team members Arranging training sessions for the team members Preparation of existing client files for review and managing review requirements to ensure all client files are compliant Preparing for client meetings, attending client meetings with the Advisers, building rapport with the clients, contributing to the meetings, taking accurate minutes and following up with the client Providing technical support to the Advisers and other team members Answering technical client queries Ability to achieve desired outcomes with minimum supervision Updating the companys research file Accurate system updating on IO Competent administration through wrap platforms utilized by the company Benefits Pension (auto-enrolment) 28days holiday (3 of which are kept aside for the festive period office closure) 4 x Death in Service Full support for relevant Qualifications Discretionary bonus Birthday day off if it falls on a working day Flexible working (start anytime between 8am-9am and finish anytime between 5-6pm) Early finish on a Friday (3pm) Free fruit in the office Flu vaccination voucher TPBN1_UKTJ

ElevateFlex, is the flexible resourcing capability within Elevate, we define and support a new flexible career within the legal industry. As a strong proponent of diversity, equitability, and inclusion, ElevateFlex is committed to hiring diverse candidates from all backgrounds. We invite you to appl

As part of Elevate’s global Community of Talent, you’ll join a network of legal professionals from top law firms and in-house legal teams, working on exciting, high-impact projects. Elevate is a global provider of consulting, technology, and services for law departments and law firms. Apply now

ElevateFlex, is the flexible resourcing capability within Elevate, we define and support a new flexible career within the legal industry. Elevate provides consulting, technology and services to law departments and law firms across the globe. Equitability and Inclusion are critical to ElevateFlex’s

ElevateFlex is committed to hiring candidates from all backgrounds.

ElevateFlex, is the flexible resourcing capability within Elevate, we define and support a new flexible career within the legal industry. Elevate provides consulting, technology and services to law departments and law firms across the globe. Equitability and Inclusion are critical to ElevateFlex’s

ElevateFlex, is the flexible resourcing capability within Elevate, we define and support a new flexible career within the legal industry. Elevate Flexible Legal Resourcing is seeking a highly skilled and experienced Construction Lawyer to cover a 12-month contract role. Elevate provides consulting,

ElevateFlex, is the flexible resourcing capability within Elevate, we define and support a new flexible career within the legal industry. Equitability and Inclusion are critical to ElevateFlex’s success. As a strong proponent of diversity, equitability, and inclusion, ElevateFlex is committed to h

Apply now or reach out to learn more about joining the ElevateFlex Team and helping us change the legal business landscape. Elevate Flexible Legal Resourcing is seeking a skilled and proactive. Elevate provides consulting, technology, and services to law departments and law firms across the globe.

ElevateFlex, is the flexible resourcing capability within Elevate, we define and support a new flexible career within the legal industry. Equitability and Inclusion are critical to ElevateFlex’s success. As a strong proponent of diversity, equitability, and inclusion, ElevateFlex is committed to h

ElevateFlex is our flexible resourcing division, connecting exceptional legal professionals with dynamic, high-impact projects. Apply now to join ElevateFlex and contribute to meaningful work with a global leader in legal services. ElevateFlex is seeking a Compliance Investigator.

About ElevateElevate provides consulting, technology and services to law departments and law firms across the globe. ElevateFlex, is the flexible resourcing capability within Elevate, we define and support a new flexible career within the legal industry. Equitability and

Elevate provides consulting, technology, and services to law departments and law firms across the globe. Equitability and Inclusion are central to ElevateFlex’s success. We invite you to apply and become part of the ElevateFlex Team, help us change the legal business landscape and make a dent in t

ElevateFlex, is the flexible resourcing capability within Elevate, we define and support a new flexible career within the legal industry. About ElevateElevate provides consulting, technology and services to law departments and law firms across the globe. Equitability and

Elevate Flexible Legal Resourcing. Elevate provides consulting, technology and services to law departments and law firms across the globe. We invite you to apply and become part of the ElevateFlex Team, help us change the legal business landscape and make a dent in the legal universe.

ElevateFlex, is the flexible resourcing capability within Elevate, we define and support a new flexible career within the legal industry. About ElevateElevate provides consulting, technology and services to law departments and law firms across the globe. Equitability and

Elevate Projects are working in partnership with our client, a reputable property consultancy, to appoint an experienced Condition/DEA surveyor to their busy team producing building surveys using Keystone software, on housing stock in the Southampton area.

ElevateFlex, is the flexible resourcing capability within Elevate, we define and support a new flexible career within the legal industry. As a strong proponent of diversity, equitability, and inclusion, ElevateFlex is committed to hiring diverse candidates from all backgrounds. We invite you to appl

Elevate projects are working in partnership with our client, a local provider of affordable housing and registered social landlord, to appoint an experienced Repairs/ DLO Operations Manager to their busy property serviced function.

ElevateFlex is the flexible resourcing capability within Elevate. Team Lead - Global Talent Acquisition at Elevate. Elevate provides consulting, technology and services to law departments and law firms across the globe.

GBP55,000 – GBP70,000 PLUS 25 Days Holiday, Vendor Certifications, International Travel, Private Pension.Our client, a global leader in Sustainability Consulting, is looking for a Cyber Security Engineer to join their growing Information Security Team.This exciting role provides an opportunity to

ElevateFlex, is the flexible resourcing capability within Elevate, we define and support a new flexible career within the legal industry. Equitability and Inclusion are critical to ElevateFlex’s success. As a strong proponent of diversity, equitability, and inclusion, ElevateFlex is committed to h