SysOps Team Lead
hace 6 días
London
Perm Position: SysOps Team Lead Location: London (2-3 days a week on site) - Hybrid Start Date: January 2026 Salary: Negotiable depending on experience Reference: 19876 An opportunity for an experienced SysOps Team Lead to join a forward-thinking Managed Service Provider. This role combines hands-on technical leadership with ownership of automation, monitoring, and RMM platform strategy. You will design, build and operate a modern Remote Monitoring and Management (RMM) ecosystem that underpins high-quality, proactive managed services. The ideal candidate will bring strong expertise in automation, tooling optimisation, modern device management and team leadership. Key Responsibilities: Automation & Tooling: • Design and implement automation workflows using PowerShell, Python, Ansible or RMM platforms., • Develop and maintain Python and PowerShell scripts to streamline operations and eliminate manual tasks., • Optimise and administer operational toolsets such as N-able, Acronis, Intune, Microsoft MDE, BitDefender, Qualys and Meraki., • Drive proactive monitoring, alerting and self-healing capabilities across client environments., • Oversee AutoPilot deployments, device provisioning and patch management processes to ensure compliance and reliability., • Build and maintain dashboards and reporting in Power BI and internal RMM toolsets to provide actionable insights., • Lead and mentor the SysOps team to ensure efficient and high-quality service delivery., • Conduct regular team meetings and 1:1s, providing coaching, performance feedback and development planning., • Promote a culture of innovation, accountability and continuous improvement., • Act as an escalation point for SysOps-related issues including changes, patching, automation or RMM configurations., • Work closely with support, security, cloud and project teams to deliver aligned solutions., • Own SysOps-focused initiatives and ensure delivery within scope, time and budget., • Stay current with modern technologies and recommend enhancements to tools, processes and automation., • Strong passion for solving complex operational problems through automation and modern tooling., • Excellent critical thinking and problem-solving capabilities, with a focus on scalable solutions., • Advanced Scripting skills in PowerShell and Python., • Strong ability to build and maintain Power BI dashboards for operational insights., • Excellent organisational, communication and people-leadership skills., • Ability to manage multiple tasks, priorities and escalations in a fast-paced environment., • Proven experience designing and implementing automation workflows end-to-end., • Hands-on experience developing scripts to automate operational processes and drive service efficiency., • Demonstrated ability to optimise RMM and operational toolsets., • Experience managing AutoPilot deployments, patching processes and hybrid device environments., • Strong background in proactive monitoring, self-healing logic and alert optimisation., • Proficient in Power BI reporting and translating operational data into insights., • Experience leading technical teams and driving continuous improvement., • Skilled in managing escalations related to SysOps automation, patching, configurations or systems changes., • Familiarity with ITIL and practical application within support operations., • Bachelor's degree in IT, Computer Science or related field (Optional), • Microsoft Certified: Azure Administrator Associate (AZ-104) - Required, • Microsoft Certified: Endpoint Administrator (MD-102) - Required, • PowerShell Scripting Certification - Required, • Power BI Data Analyst Associate - Required, • CompTIA Cloud+ or Azure/AWS Architecture Certifications - Required, • ITIL v4 Foundation (Optional), • Microsoft Security Operations Analyst (SC-200) or CompTIA Security+ (Optional), • Ansible Automation Certifications (Optional), • Microsoft Identity & Access Administrator (SC-300) (Optional) Mid-Senior level Industry IT Services and IT Consulting Employment Type Full-time Job Functions Information Technology Skills • Powershell, • Automation, • Microsoft Azure, • Python (Programming Language), • Microsoft Power BI