The Prince Arthur E8 is seeking a talented Chef de Partie to join our team. Based in Hackney, London E8, the Prince Arthur is a 74-cover neighbourhood pub, working closely with the seasons to offer a European, nose-to-tail influenced menu. We’re proud to be recognised as one of Great Place to Work™ Best workplace in the UK for small business, and UK’s Best Workplaces in Retail, Hospitality & Leisure™. We care about our people and create an environment where you can thrive, feel valued, and develop your craft. As a Chef de Partie, you’ll be responsible for running a section and contributing to the day-to-day smooth running of the kitchen. You’ll work closely with the Head Chef and Sous Chef to maintain consistency, uphold high standards, and keep pushing to improve. This is a hands-on role ideal for someone who is passionate about proper cooking, keen to learn, and confident taking ownership of their section.We work with some of the UK’s best suppliers, including Shrub Provisions, Fin & Flounder, Farmer Tom Jones, Belazu, Cibo, La Sovrana to name a few. The venue is open Monday through Sunday with the kitchen operating: Dinner only Monday–Tuesday: 6–10pm Wednesday–Saturday Lunch & Dinner: 12–2:30pm (Saturday until 3:30pm), Dinner from 5:30–10pm Sunday: 12–7pm What We’re Looking For: Previous experience as a Chef de Partie or strong experience as a Commis ready to step up Good understanding of European, Spanish, Italian and modern bistro-style cooking A calm, clean and organised approach to prep and service Pride in producing high-quality food from scratch A genuine interest in working with seasonal ingredients and learning traditional techniques What We Can Offer You: At The Prince Arthur E8, we believe in nurturing and supporting our team members to reach their fullest potential. Joining our team comes with a range of benefits and opportunities, including: - £35,000 per year, plus on average £8,000 per annum in service charge - Opportunity to earn £2,500 bonus per year for outstanding performance - Discount across the organisation: Enjoy discounts on food, drinks, and more across our network of establishments. - Input into the development of the pub and the business: Your ideas and input matter to us. Contribute to the growth and success of our pub and the wider business through regular feedback, involvement in decision-making processes, and opportunities for networking and development trips. - A commitment to development and career progression: We are dedicated to helping our team members grow and advance in their careers, offering ongoing training, mentorship, and £500 a year towards professional development. - 33 Days Annual Leave: Take advantage of generous annual leave entitlement to rest, relax, and recharge. - Annual Awards for length of service: Celebrate your commitment and loyalty with annual awards for length of service. - Access to Employee Benefits: Enjoy a range of perks and discounts on gym memberships, food, electronics, holidays, and more through various employee benefit platforms.
We are currently seeking a passionate and motivated Commis or Che de Partie chef who is eager to learn, develop their skills, and advance to the next level. We are looking for a skilled, creative chef with a strong work ethic, attention to hygiene, organization, and leadership skills. The ideal candidate will thrive in a small, dedicated team, leading by example. This is an excellent opportunity to work in a new and growing restaurant that values progression, professionalism, and a positive work environment. Our cuisine combines African, British, and Caribbean flavors with a contemporary style. The ideal candidate will meet the following requirements: • Level 2 Food Hygiene and Safety certification, • PPE, safety shoes, chef hat, uniform, and apron, • Basic kitchen operation knowledge, • Right to work in the UK, • Flexibility to work 5 days a week, including weekends and evenings, • Basic knife skills and a willingness to learn, • Positive attitude and good time management skills Key duties include assisting the head chef with daily preparations, maintaining hygiene standards, learning the menu and recipes, and working professionally to meet customer expectations. If you are passionate about cooking and looking to grow within a dynamic team, we would love to hear from you.
Job Title: Restaurant Hostess Company: Hafiz Mustafa 1864 London Branch Location: 92 Brompton Rd, London SW3 1ER, London, UK About Us: Hafız Mustafa 1864 is a celebrated Turkish dessert brand with a legacy dating back to 1864. We take pride in our exquisite desserts, which have earned us prestigious recognition, including being ranked 2nd on TasteAtlas' prestigious list of 150 most legendary dessert places worldwide. Additionally, we have been honored with awards such as the BBC Good Food Middle East Magazine Awards. These accolades recognize our unwavering commitment to crafting authentic and delightful Turkish sweets. Job Description: We are currently seeking a friendly and welcoming Restaurant Hostess to join our team at our London branch. Salary: 12-16/hour Vacancies: 2 Job Type/Hours: Full-Time / 40 hours a week Responsibilities: • Greeting guests as they arrive and providing them with a warm welcome, • Escorting guests to their tables and ensuring they are seated comfortably, • Managing reservations and coordinating seating arrangements, • Communicating with the kitchen and servers to ensure efficient service, • Assisting with basic administrative tasks, such as answering phones and taking reservations, • Maintaining cleanliness and organization in the reception and waiting areas Requirements: • Previous experience in a similar role is preferred but not required, • Excellent communication and customer service skills, • Ability to remain calm and professional under pressure, • Strong organizational skills and attention to detail, • Flexibility to work evenings, weekends, and holidays as needed Benefits: • Competitive hourly wage or annual salary depends on the experience and the commitment, • Opportunities for career growth and advancement, • Employee discounts on our delicious desserts, • Friendly and supportive work environment, • Career development and training opportunities, online and in-house training programs Hafız Mustafa 1864 is an equal opportunity employer and welcomes applicants from all backgrounds. Join us in bringing the sweetness of Turkish desserts to London! Job Types: Full-time
Handmade Fresh Pasta restaurant Award Winning - Top 10 Best Italian restaurant in London We are an established restaurant and now seeking talented front of house manager to join our fantastic group of people! Work within a very lively and fast-paced environment, being part of an active team and interact with great local, returning customers, serving high-quality food and a unique drink offering. What We Are Looking For Team player who communicates well with all colleagues Punctual, reliable and trustworthy Sense of urgency Yes, yes, yes mentality Can do attitude Have a genuine passion for food and beverage This is a fantastic opportunity for a passionate and ambitious individual to be part of a professional team working in a group that focuses on team spirit, customer service and great products, where social interactions with customers are highly encouraged. Flexible Rota, permanent contract, hourly paid, within an average of 25/30 hours a week. Opportunities to grow within the company -Meals and uniforms provided - salary plus TIPS -Flexible rota -Mostly evening shifts - Staff Discount Experience in a similar role is expected although we provide full training. Good Luck!
Job Title: Kitchen Porter Company: Hafiz Mustafa 1864 London Branch Location: 92 Brompton Rd, London SW3 1ER, London, UK About Us: Hafiz Mustafa 1864 is a celebrated Turkish dessert brand with a legacy dating back to 1864. Renowned for our exquisite desserts, we've earned prestigious recognition, including ranking 2nd on TasteAtlas' list of 150 most legendary dessert places worldwide. Additionally, we've been honoured with awards such as the BBC Good Food Middle East Magazine Awards. Join us as we expand our presence with the opening of our new branch in London, UK. Job Description: We are currently seeking a reliable and hardworking individual to join our team as a Kitchen Porter at our London branch. The Kitchen Porter plays a vital role in maintaining cleanliness and ensuring smooth operations in our kitchen. Salary: 12-13/hour Vacancies: 2 Job Type/Hours: Full-Time / 40 hours a week Responsibilities: • Ensuring the kitchen area is kept clean and organized at all times, • Washing dishes, utensils, and kitchen equipment by hand or using dishwashers, • Sweeping and mopping floors, and removing garbage, • Assisting chefs and cooks with basic food preparation tasks as needed, • Unloading deliveries and organizing storage areas, • Adhering to health and safety regulations and maintaining a hygienic working environment Requirements: • Previous experience as a Kitchen Porter or in a similar role is preferred but not required, • Ability to work efficiently in a fast-paced environment, • Strong attention to detail and cleanliness, • Physical stamina and the ability to lift heavy objects and stand for extended periods, • Flexibility to work evenings, weekends, and holidays as needed Benefits: • Competitive hourly wage, • Opportunities for career growth and advancement, • Employee discounts on our delicious desserts, • Friendly and supportive work environment, • Career development and training opportunities, online and in-house training programs Hafiz Mustafa 1864 is an equal opportunity employer and welcomes applicants from all backgrounds. Join us in bringing the sweetness of Turkish desserts to London! Job Types: Full-time, Part-time Pay: £13-15 per hour Work authorisation: United Kingdom (required) Work Location: In person
Handmade Fresh Pasta restaurant Award Winning - Top 10 Best Italian restaurant in London We are an established restaurant and now seeking talented front of house manager to join our fantastic group of people! Work within a very lively and fast-paced environment, being part of an active team and interact with great local, returning customers, serving high-quality food and a unique drink offering. What We Are Looking For Team player who communicates well with all colleagues Punctual, reliable and trustworthy Sense of urgency Yes, yes, yes mentality Can do attitude Have a genuine passion for food and beverage Great managerial skills This is a fantastic opportunity for a passionate and ambitious individual to be part of a professional team working in a group that focuses on team spirit, customer service and great products, where social interactions with customers are highly encouraged. Flexible Rota, permanent contract, hourly paid, within an average of 25/30 hours a week. Opportunities to grow within the company -Meals and uniforms provided - salary plus TIPS -Flexible rota -Mostly evening shifts - Staff Discount Experience in a similar role is expected although we provide full training. Good Luck!
We are looking for a friendly, professional, and motivated Waiter/Waitress to join our team at Enoteca Rosso, a stylish Italian restaurant and wine bar in the heart of Kensington. The ideal candidate will have a passion for hospitality, excellent customer service skills, and the ability to thrive in a fast-paced environment. Responsibilities Greet and seat guests with warmth and professionalism. Provide attentive table service, taking food and drink orders accurately. Recommend dishes and wines, offering product knowledge when needed. Ensure a high standard of service is delivered at all times. Work closely with the floor and kitchen teams to ensure smooth service. Maintain a clean and organised section. Requirements • Have the right to work in the UK, • Previous experience as a waiter/waitress in a restaurant or hospitality environment is preferred., • Basic cocktail-making skills (spritzes, negroni, etc.) and confidence in serving drinks., • Good knowledge of Italian coffee styles (espresso, cappuccino, latte, etc.)., • Excellent communication and interpersonal skills., • A positive attitude, strong teamwork skills, and reliability., • Interest in Italian food and wine is a plus (training will be provided)., • Good spoken English is essential; additional languages are an advantage. What We Offer Hourly pay of £13.00+ service charge. Part-time hours with the possibility to grow into a full-time position. Staff meals and discounts. A supportive and professional working environment. Opportunity to work in one of Kensington’s most stylish Italian restaurants.
We are looking for a Kitchen Team Member who is friendly, willing to learn, hardworking, positive and bring a good sense of humor to a friendly professional kitchen team. You will be involved with prep and cooking in different kitchen sections as part of our fast-growing team. What We Offer: Salary up to £13.65 (including £1 weekly team bonus). Daily food allowance during shifts with unlimited coffee. 50% discount across all our restaurants when off duty. Unlimited coffee on shift. You will never work on your Birthday and be paid for it! Healthcare cash plan. Discount on our Pantry selection like a tahini chocolate spread. Monthly team socials and annual parties. Opportunities for development in the company. Green Commute – Cycle Scheme. Employee Assistance program (supporting mental health and well-being). At Farmer J we prepare the most delicious food; we cook from scratch with the best ingredients, and we source locally where we can from high-welfare UK farms. We take pride in what we do, and we wear bandanas! Does this sound like you? Apply here! We are looking forward to hearing from you!
AKI is a contemporary Japanese restaurant and lounge bar, celebrated for its modern take on authentic Japanese cuisine and elegant atmosphere. We are opening a brand-new restaurant in London, set in an amazing location within a historic old bank. We are looking for a talented and motivated Commis Waiter who is excited to be part of a new project and help deliver the AKI experience in one of the world’s most dynamic cities. Job Role • Support senior waitstaff in delivering high-quality service in line with AKI standards, • Assist with taking orders and serving food and beverages, • Ensure tables are clean, well-set, and properly maintained, • Help maintain a smooth and efficient service, • Communicate clearly with kitchen and bar teams, • Follow health, safety, and hygiene standards, • Respond to guest requests and feedback positively and professionally Job Requirements • Previous experience in hospitality or a similar front-of-house role, • Excellent communication and interpersonal skills, • Professional appearance and attention to detail, • Positive attitude and willingness to learn, • Ability to work under pressure in a fast-paced environment, • Flexible availability, including evenings, weekends, and holidays, • Good level of English – other languages are a plus Why Join Us? At Lifestyle Group, we offer a supportive and dynamic work environment with real opportunities for growth. As part of our vibrant hospitality team, your contributions will be recognised and valued. We believe in continuous development, offering training and career progression across our expanding portfolio of hotels, restaurants, and retail outlets. Team members also benefit from staff recognition programs and regular team-building events.
Experienced Waite required for a bubbly restaurant in Crystal Palace. Knowledge of Italian food is a plus Duties includes • Answering question related to the menu with recommendation, • Opening and closing restaurant/bar, • Preparing drinks, cocktail and coffees up to Sapore Vero standard, • Answering phone and taking orders, • Delivering food and drinks to customers, • Processing payments, • Cleaning tables after customers, • Maintain a tidy floor and bar, • Clean and polish glassware, • You must have a positive personality always smiling to engage customers, • Most important is to make sure that customers have enjoyable experience YOU MUST HAVE: • 2+ years experience with Italian restaurant, • Good English, • Experience with coffees and cocktails If you are interested please answer here and we will be in touch with you
AKI is a contemporary Japanese restaurant and lounge bar, celebrated for its modern take on authentic Japanese cuisine and elegant atmosphere. We are opening a brand-new restaurant in London, set in an amazing location within a historic old bank. We are looking for talented and motivated waiters and waitresses who are excited to join a new project and help deliver the AKI experience in one of the world’s most dynamic cities. Job Role • Provide high-quality service to all guests in line with AKI standards, • Take orders and serve food and beverages efficiently and professionally, • Ensure tables are clean, well-set, and properly maintained, • Support a smooth and fast-paced service together with the team, • Communicate clearly with the kitchen and bar, • Follow all health, safety, and hygiene regulations, • Handle guest requests and feedback in a positive manner Job Requirements • Previous experience in a similar role, • Excellent communication and interpersonal skills, • A professional and well-groomed appearance, • Positive attitude and team spirit, • Ability to work under pressure in a fast-paced environment, • Flexible availability, including evenings, weekends, and holidays, • Good level of English – other languages are a plus Why Join Us? At Lifestyle Group, we offer a supportive and engaging work environment with opportunities for growth and development. You will be part of a vibrant hospitality team where your skills and professionalism are highly valued. We believe in professional development, offering ongoing training and the chance to grow within our expanding group. Our team enjoys access to internal mobility across our hotels, restaurants, and retail outlets, as well as staff recognition programs and regular team events.
((((((((read the job advert carefully before applying))))) APPLY IN STORE PLS ((only apply if you are looking to make a long term career in hospitality. This job needs long term commitment as we have a career growth plan for the right candidate which will take you from being a team leader to store manager within a span of 18 - 24 months )). The job role is in an extremely high pressure work environment, as this store is the busiest in east london. Only serious people with great work ethics considered for trial and selection. Job involves from managing a high volume shift to preparing food to the specification & brand standard, in one of the busiest work environment. Serving customers , taking orders, clearing tables, mopping, brushing the floors, wiping tables, clearing bins, packing orders etc. Extremely high pressure job, but not for the experienced candidate. An ideal candidate would be a go getter, tenacious , driven , motivated, would have the drive for customer service, a good communicator and should be able to perform under pressure. There are growth prospects within the team, as the company owns multiple brands. Career progression is the key factor in the organisation. Preference for female experienced candidates Interested and suitable candidates please send CV
We are a small independent cafe located in the park (Island Gardens,E14).We have a big love for good coffee, tasty food and friendly service hence we are looking for an Assistant Manager to help us keep things running smoothly. Key Responsibilities: -helping to run the cafe day to day -leading shifts and supporting the team -jumping in where needed-from making coffee to helping in the kitchen (training provided) -keeping things organised with stock, orders and rotas -maintain health and safety food hygiene standards making sure our cafe always feels welcoming -handling payments and being confident using our Good Till system (training provided if needed) What we are looking for: -experience in hospitality(ideally cafe or restaurant) -a friendly positive attitude -good organisational skills and reliability -flexibility to work weekends and different shifts (openings/closings)
Polpo is a bàcaro, a humble, Venetian restaurant serving simple food and good, young local wines within a modest setting, exposed brickwork, tin ceilings and copper bars. Several of the restaurants have basement bars - a great clandestine destination in their own right for drinks and a snack, or as a handy place to hang out while you are waiting for your friends to join you.We are looking to hire experienced bar tenders to join our team in a fast paced busy Italian/ Venetian restaurant Please pop in to the restaurant for interview / trial 41 beak street just off Carnaby. Previous experience of cocktail preparation, opening and closing bars and basic wine and coffee knowledge would be extremely useful.
Full & Part time supprvisor required for a new pub opening in Tottenham. Live in avalaible also. We will be a busy local Pub serving a rotating selection of craft Beer, great food and cocktails, with a massive Garden area. We are looking for someone who passionate about the hospitality industry, great service and craft beer. We are a small growing pub company that will be looking to open new sites and offer the opportunity to grow and progress with the company.
Job Title: Waiter / Waitress Location: Lower Clapton Road, London E5 Job Type: Full-Time / Part-Time Start Date: ASAP About the client They are a brand-new, modern shisha lounge and restaurant located in the heart of Lower Clapton Road. Our venue blends contemporary design with a warm, laid-back atmosphere, offering a vibrant menu of international cuisine, premium shisha, and handcrafted mocktails. We are passionate about delivering exceptional service, creating memorable experiences, and becoming a go-to place. Job Summary They are looking for enthusiastic and customer-focused Waiters / Waitresses to join our opening team. As a front-of-house team member, you'll play a key role in delivering excellent customer service, ensuring guests feel welcomed and well taken care of throughout their visit. Key Responsibilities Greet guests warmly and guide them through the menu, including food, drinks, and shisha options Take accurate orders and deliver food and beverages in a timely and professional manner Provide knowledgeable recommendations and upsell where appropriate Ensure tables are clean, well-maintained, and properly set throughout service Collaborate with kitchen, bar, and shisha staff to ensure smooth service Handle guest inquiries and resolve any issues with a positive attitude Process payments accurately and efficiently using POS systems Maintain a clean, organized, and presentable work environment at all times Follow all health and safety regulations and company policies Requirements Previous experience in a restaurant, lounge, or hospitality environment preferred Strong communication and interpersonal skills Friendly, energetic, and professional attitude Ability to work well under pressure in a fast-paced environment A good understanding or willingness to learn about shisha and related services Flexibility to work evenings, weekends.
At Caia, we are seeking a full time experienced waiter to join our front of house team; ideally with 2 year's experience in a smiliar job role in a fast paced environment, eager to work within our growing team. Job Description: • Confidently run & rock your section, • Give warm, attentive service that feels natural - no scripts, just good hospitality., • Bring your own flair to your service!, • A passion for food & the hospitallity scene is a must!, • A good eye on attention to detail Skills: • High energy & positive attitude, • Genuine passion for food, drinks & the local hospitality scene, • Natural with our guests - casual excellent service, • Wine & Cocktail knowledge is preferred, but no worries if not, there's lots of space to learn
Ehla is looking for the next bright, enthusiastic Team Member to join our friendly and hardworking Street Food team. A customer facing role, located in various sites across South East and East London. Requirements: • Excellent customer service skills, • Good English language skills, • Ability to work as part of a team, • Food service and handling skills, • Good time keeping skills, • An interest in food, • Keen eye for detail and cleanliness The role requires you to arrive on time at one of our busy market locations and to help 1 or multiple colleagues to set up the outdoor location ready for service. Service is fast paced and above all tackled always with a smile, with a huge focus on our lovely customers. During service you will be required to prepare wraps and salad bowls, take payments and to generally run the FOH while a colleague runs the BOH. Great team work between FOH and BOH is key in order for service to run smoothly. Throughout the day you must make sure to keep the entire service area clean and tidy, stopping service quickly for a minute or 2 to clean is absolutely acceptable. Cleanliness is of top priority when serving food! After service you will help your colleague to clean and pack down for the day. Cleaning all equipment and surfaces before helping your colleague load all the equipment away. Bonus': • Cash bonus' for the whole team if targets are met, • Wage is always assessed and can increase depending on focus, reliability, skills and longevity.
🌟 We’re on the lookout for a super friendly Front of House Till Operator & Deli Counter Assistant to join our little foodie family! We’ve got four buzzing spots in Soho and the city of London, serving up tasty, gut-loving meals to office folks and corporate crews who need a healthy (and delicious) lunch fix. What’s in it for you? ✨ Monday to Friday only – your weekends are all yours! ✨ Work with fresh, feel-good food every day ✨ Join a small, passionate team where your vibe matters as much as your skills If you’re chatty, love good food, and enjoy making people’s day, we’d love to meet you!
We’re open and building our dream team! We're looking for great people to join us in the back of house. If you bring good energy, strong instincts, and an eye for detail, we’d love to connect. Who we are: We’re here to reshape the take-away experience with thoughtfully curated, seasonal menus made with care. From protein-packed tray bakes and sweet treats to smoothies, coffee, and more, everything we serve is intentional. Our space is warm, inclusive, and designed to be a calm inner-city retreat. The Role(s): We’re hiring kitchen champions, and all-rounders who know how to keep things moving with a calm head and good chat. Experience helps, but attitude goes further. So, who are we looking for? Someone who: Knows how to bring the energy without bringing the ego Is curious, calm, and cool under pressure Can hold their own in fast-paced service with a smile Loves food, people, and good vibes in equal measure Believes being intentional is the ultimate flex What’s in it for you: Fresh, protein-packed meals on shift Coffee?! On us. Your birthday? That’s a day off, mate Staff discounts Monday to Friday schedule No late shifts Staff parties and food training sessions to keep it fun and fresh Sound like your kind of team? Hit us up with a quick intro and why you’re interested. Protein, mate Optimal Provisions
WHO YOU ARE: • Someone passionate about cooking with a strong knowledge of Italian cuisine and an excellent eye for detail. - A respectful and thoughtful professional who is punctual and has a strong work ethic, driven by high standards and who consistently shows the best example of conduct. - A team player and leader with good communication skills, who is enthusiastic about teaching and passing on their knowledge, but also open to learning from others. - A competent and energetic cook who is comfortable with all sections of the kitchen, and is a fast learner if there are any areas which need improvement. - Someone creative and organised with good time management and multitasking skills, and the ability to work well under pressure. YOU MUST HAVE: • 3+ years’ experience as a sous chef or chef. 2+ years’ experience with Italian cuisine. Good level of oral proficiency in English and/ or Italian language. Familiarity with industry best practices. Any food specific education or certification an advantage. TASKS INCLUDE: • Prepare, cook, and present food in line with the required standards of Sapore Vero. - Supporting the company in developing new menus & weekly specials. - Monitor food production to ensure consistent quality of portion size. - Take ownership of the kitchen management in the absence of the Head Chef. - Follow relevant hygiene and health & safety guidelines. - Organise food, supplies, and utensils within the kitchen and in the fridges. - Stock control. - Following FIFO procedure to reduce waste of food stock. - Keep all designated areas in the kitchen clean and tidy before, during, and after the service accordingly with hygiene standards. - Check that appliance and fridges are at the required temperatures and properly closed before leaving. - Regularly clean and monitor kitchen appliances. - Work with the kitchen porter and pizza chefs to ensure the smooth running of service. - Coordinate take away orders with the pizza chef and floor staff to provide drivers with correct food. - Establish effective employee relations and maintain the highest level of professionalism, ethics, and attitude towards all guests, clients, and employees. - Any other duties as assigned related to this position.
Hidden behind the signature harlequin stained-glass windows lies an iconic restaurant with a history of over 100 years and an enviable reputation for fine-dining excellence. We’re searching for a passionate Assistant Reception Manager. This is a great opportunity to join a dynamic and supportive team in one of the UK’s most-loved restaurant brands. Benefits & rewards: • 50% staff discount for you and up to 3 friends when you dine in our restaurants., • Celebrate career anniversaries, with a gift voucher to dine in our restaurants., • Career Development and Training, including Apprenticeships., • Extra holiday allowance for length of service, up to 5 extra days after 5 years., • You can take your Birthday as a day off - Guaranteed!, • Cycle to Work Scheme., • Discounts on Gym Membership and access to discounts on 100s of retailers, health, entertainment, travel & more. Key elements of your role as Reception Manager: • To assist the Reception Manager in the building of an efficient department, by taking an active interest in the employees’ welfare, safety and development., • To assist the reception team in providing all staff with on-going service standards training as well as food and beverage product knowledge., • To supervise other receptionist, ensuring that the correct standards and methods of service are maintained., • To strictly adhere to the department’s operational budget and ensure that all costs are controlled and expenditure approved., • To attend training and meetings as required by the Reception Manager., • To conduct and contribute to regular departmental communications meetings., • Manage the reception desk and the flow of service into the restaurant in the Managers absence About you: • You have 1 years + experience in this position, • Solution-driven individual able to work under the pressure of peak service, • You love to wow guests with exceptional service, • You have excellent English language skills, • You are friendly and professional with plenty of charisma and flair About us: We know how to have a good time – we love what we do. The key ingredient to our success is our dedicated, talented people – and we love nothing more than to help them to flourish in a supportive environment where they are respected and valued. We encourage individuality and celebrate the diversity of our people. We search for people who know what exceptional looks like and are ready to bring their passion and commitment to each and every service. It’s the Ivy way.
Job Description: Cafe General Manager at Pique Salary:35,500k (incl. Service charge) Perks: Class pass membership 40% off Pique cafe offering Who are we? Pique was founded in 2017 as a picnic delivery company and since then has grown into one of London’s most sought after caterers for breakfast & lunch events. The dream was always to open a café and this dream became a reality in January 2024 when we opened our first site on Lavender Hill. The café is popular both in the week and weekends as both a breakfast, brunch and lunch spot. It seats up to 40 inside with seating for another 20 outside. The café has gone from strength to strength and is becoming a real part of the Lavender Hill community. We run a fortnightly book club, ran a successful first ‘pub’ quiz night and are looking to grow this side of things. Our mission is to bring fun, delicious, innovative, restaurant quality food to Londoners, whether that be at home, the office, park or our café. We focus on the informal nature of picnic dining- the relaxed feeling of being with friends, with easy to eat, crowd pleasing food. Our focus on sustainability, quality and style sets us apart from the rest. Essential Experience & Skills • Experienced in managing large teams and busy services, • Passionate about hospitality & customer service, • Strong Barista skills (dialling in, latter art, espresso pulling), • Upbeat and able to lead a team to deliver exceptional service at all times, • Intuitive, quick to think on their feet, and able to keep a level head during busy and challenging times, • Well-presented and a good team player, • An excellent communicator, • Keen eye for detail and sense or urgency Key Responsibilities: Team • Ensure customer service excellence remains the top priority in all café operations, Ensure the FOH team represents the Pique brand by providing top-tier service with energy and enthusiasm., • Serve as the main point of contact for the team, addressing business-related queries or directing staff to the appropriate department or person., • Accurately record all staff sick days and annual leave in line with Head of Operations, • Recruit, train, and motivate staff to deliver enthusiastic and exceptional customer experiences., • Ensure staff rotas align with contracted hours while adapting to fluctuating business levels to maintain reasonable labor costs Operational • Maintain operational consistency, including opening/closing procedures, customer service, check-backs, and ensuring the café remains clean and presentable through in-service checks., • Handle customer complaints, ensuring that any issue is escalated to the management team (GM, Assistant Manager, or Supervisors) this includes replying to reviews (Just GM), • Oversee daily completion of checklists in accordance with health and safety protocols, updating procedures as necessary based on business or service changes., • Keep the Maintenance record and pest control record updated and in use (along with the head chef), • Increase café revenue, reported every 3 months through sales efforts and successful events and general running of the cafe - this is not a streamline increase and should be reported as such with relevant data, • Ensure the Pique brand remains highly visible through consistent, high-quality service, active community involvement, and strong team performance as well as social media representation on any relevant platforms Event Coordination • Manage customer enquiry regarding café events and private bookings and cafe catering pre orders, • Help organize staffing, and handovers for relevant events, • Gather and analyse feedback post-event to improve offerings and ensure customer satisfaction.