Head of customer experience jobs in Eastbourne - Page 2Create job alerts

Head of Customer Operations Service Performance, Incident Management, Customer Success Management, Customer Experience Improvement, Operational Governance, Resource Management, Team Leadership, Lancashire (Hybrid 3 days per week). This is a fantastic Head of Customer Operations opportunity to work

You will lead how customers experience Home Group, driving our customer influence, community development and customer experience strategies and setting a bold new direction. Head of Customer Experience - (26345). Connecting customer experience to create real change, you will ensure our homes and s

Head of Franchising (Global Experience). Our client, a leading Education Technology company that operates in over 100 companies and engages with over 600 million users is hiring a senior, commercially minded Head of Franchising to lead the strategic growth and performance of our client’s global fr

The Regional Head of Customer Care is responsible for leading the Customer Care function for their given region, ensuring that homeowners receive a consistently high standard of service throughout their post-completion journey. This role exists as part of the regional senior leadership team, and the

Head of Customer Operations Service Performance, Incident Management, Customer Success Management, Customer Experience Improvement, Operational Governance, Resource Management, Team Leadership, Lancashire (Hybrid 3 days per week)£100,000 + 15% + BenefitsThis

A leading houseware brand in London seeks an experienced Head of Consumer Care to lead a team dedicated to enhancing customer experiences across all touchpoints. The ideal candidate will have extensive experience in consumer care leadership and a data-driven approach, with expertise in tools like Ze

Head of UK & Ireland Customer Success (HCM) leads HCM customer success across the UK&I market unit. The role is accountable for delivering customer outcomes, adoption, experience and business value across the region by developing, positioning and coordinating a high‑performing Customer Success tea

The ideal candidate will bring over 8 years of experience in hospitality or workplace management and possess exceptional communication skills. This role offers a unique opportunity to shape the workplace experience in a fast-paced, tech-driven environment. A leading technology company in Greater Lon

This is a unique moment to shape the future of technology and customer experience in local government. Director Of Technology & Customer Experience. Depth across the portfolio: Modern IT infrastructure, digital platforms and emerging technologies; customer experience design and operations; regulator

We’re looking for an experienced Head of Customer Service Operations to lead global customer support teams and elevate end-to-end customer experience. Commercially minded, with strong understanding of P&L, retention, and customer lifetime value. You’ll lead a team of specialists, own day-to-day

A leading delivery service provider in Greater London is seeking a Head of Customer to lead the customer strategy and enhance the customer experience. Ideal applicants should have proven experience in a senior customer-success role, excellent communication skills, and a strong understanding of B2B c

A leading e-commerce company is seeking a Head of Customer Success in the UK. The position is fully remote, offering flexibility and opportunities for professional growth within a dynamic company culture. This role focuses on shaping the customer journey, driving satisfaction, and leading a team.

As Head of Existing Customer Analytics, you will lead a small but high‑impact team responsible for delivering data‑driven insights that shape how the business serves, retains, and optimises the relationship and value with their customer base. Head of Existing Customer Analytics – Financial Ser

AJ Bell is one of the fastest‑growing investment platform businesses in the UK offering an award‑winning range of solutions that caters for everyone, from professional financial advisers to DIY investors with little to no experience. As our Direct to Consumer proposition continues to scale, we a

This role requires a minimum of one year of professional experience with children. Applicants should have substantial staff management experience, knowledge of health and safety regulations, and the ability to lead diverse sports and activities. Competitive pay and potential for residential accommod

The Head of Customer Success will own customer outcomes end-to-end: onboarding, adoption, value realisation, retention, and expansion. Track record of cross-functional team collaboration to maximise customer experience and business opportunities. Ensuring customers get the maximum value out of Qflow

A leading digital experience agency in Greater London is seeking a VP Experience & Optimisation to drive content, experience, and channel strategies. The ideal candidate will have extensive experience in managing high-value projects, excellent communication skills, and a passion for digital transfor

Ideal candidates will have over 6 years' experience in customer success or account management, with a strong grasp of financial markets and a proven track record of driving growth in enterprise accounts. A leading fintech company in London is seeking a Customer Success Director to scale its global C

A leading tech firm in the UK seeks a Head of Customer Success to drive measurable value and retention for enterprise accounts. A competitive salary up to £70,000, remote-first work, and generous benefits are offered as part of this critical position. This role involves managing customer outcomes,

Fractional Chief AI Officer / Head of AI. Senior AI leader (CAIO / Head of AI / AI Strategy Lead) with strong commercial instincts. Take ownership of the internal AI agenda and acceleration roadmap.

A global EdTech company is seeking a Head of Customer Success (EMEA) to oversee university partnerships and lead the onboarding process of the Cadmus platform. Candidates should have experience in EdTech or higher education, along with strong interpersonal skills. The position requires presence in t

A global technology firm is seeking a Regional Manager of Customer Success for EMEA & APAC to lead a team of Customer Success Managers. Ideal candidates have over 7 years in Customer Success, with experience in a B2B SaaS environment and proven leadership skills in managing distributed teams. You wi

Our Head of Experience Design is responsible for creating a world class professional services practice and developing demand for a set of propositions and capabilities to meet the needs of our clients and to support the strategic growth of our business. Our Head of Experience Design is a member of t

If you’re excited by complexity, imperfect starting points, and the chance to shape how millions of customers experience a modern digital bank — we'd love to hear from you!. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company cul

A leading travel technology company in Greater London is seeking a Head of Workplace Experience to enhance workplace culture and employee productivity. This role involves strategic leadership across multiple offices and managing projects to ensure a safe and inclusive environment. Ideal candidates w

A leading local government council in England seeks a Director Of Technology & Customer Experience to lead strategic digital transformation. You will be responsible for steering innovation, enhancing customer experience, and ensuring efficient public service delivery. This position offers a competit

As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. Drive the development of advanced customer models, including segmentation, propensity models, churn prediction and customer lifetime value. Head of Retail and Customer Insights.

The Head of Customer will lead the strategy, performance, and long‑term success of our customer‑facing teams across InPost Newstrade. Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades old delivery universe? If so, read on,

A prominent charity organization is seeking an experienced leader for the Supporter Operations and Insights team. This pivotal role involves enhancing supporter experiences, managing operations and data insights, and ensuring compliance.

Continuously research what our competitors are doing to enhance client experience, to ensure that we remain relevant and are aware of potential new CX technology. Work closely with TSCs to develop and enhance the sales process through standardisation and speed of documentation, quality control of do

A leading charity organization in the Greater London area is seeking a Head of Public Fundraising to provide leadership and direction to the fundraising team. Empathetic leadership, along with experience in community and events fundraising, is essential. This role offers a competitive salary, hybrid

A leading design company based in Greater London is seeking an experienced Head of Consumer Care to shape and lead a consumer-centric function. The ideal candidate will have proven experience in customer experience functions, excellent leadership skills, and a data-driven mindset. This role is respo

A housing association in England is seeking an experienced Director of Customer Service to lead their transformation journey. The ideal candidate will motivate a large, remote team while ensuring exceptional customer engagement and resolution of complaints. With a strong background in social housing

Significant experience in B2B SaaS at a senior management level, with extensive experience managing "leaders of leaders" (Directors/Managers). Culture Amp will retain your CV & personal information for a period of two years (four years for the US) from the date of your application process completion

A leading wealth management platform in the UK is looking for a Head of Customer Operations to lead and scale their customer operations teams. The ideal candidate should have experience in managing large-scale operational functions, focusing on customer outcomes and compliance. You will collaborate

A leading healthcare startup is seeking a Head of Customer Experience to ensure exceptional service delivery across all customer interactions. The ideal candidate will manage customer-facing teams and leverage AI to enhance customer satisfaction and retention. With a focus on scaling customer servic

A community-focused housing organization in London is seeking a Head of Operations to lead housing services. This permanent position offers a salary of £70,000 per annum and a chance to make a real impact in the housing sector.

Head of Customer Success (EMEA). Experienced in customer success / full ownership responsibility for managing customers. Head of Customer Success (EMEA).

A global technology firm in the UK is looking for a Head of Insights to lead their Insights function. This role involves setting standards and developing a team of analysts focused on providing high-quality insights to customers. The ideal candidate will have significant experience in analytics lead

The ideal candidate has over 15 years of experience, excels in leadership, and embodies a culture of creativity and collaboration. This hybrid role requires a strong strategic mindset and a passion for inspiring teams to elevate brand experiences to industry standards. A leading brand experience age

Applicants should have over 7 years of experience in customer marketing and a strong understanding of SaaS or B2B sectors. A leading hospitality technology provider in Greater London is seeking a Manager, Customer Marketing to drive customer advocacy and engagement. The successful candidate will lea

A leading recruitment consultancy seeks an experienced Head of Customer Service Operations in Greater London. The successful candidate will oversee global customer support teams, manage operations, and drive continuous improvement initiatives. A hybrid working model is offered, with competitive comp

A leading AI-powered business planning platform in London is seeking a Head of Customer Success for EMEA. Ideal candidates will have experience in B2B SaaS Customer Success and possess strong people management and executive engagement skills.

Our Head of Experience Design is responsible for creating a world class professional services practice and developing demand for a set of propositions and capabilities to meet the needs of our clients and to support the strategic growth of our business. Our Head of Experience Design is a member of t

We are seeking a Head of Customer Operations, you will have extensive experience in customer relations, customer service and operations. At least 10 years of experience in customer operations, 3 of which in a similar position. You will be responsible for leading a team of customer operations executi

A prominent charity organization in the UK is seeking a Head of Service Operations to lead customer enablement efforts. Proven experience in IT service management methodologies, strong leadership, and excellent stakeholder management skills are essential for this role. This position offers flexible

A leading facility management company in the United Kingdom is seeking an experienced operations leader to manage diverse teams and ensure high-quality service delivery.