Head of customer experience jobs in Newcastle Upon Tyne - Page 2Create job alerts

As our Head of Customer Service, you will be Accountable for driving the ongoing development of operational requirements, process and technology required to ensure delivery of efficient and effective 5* service. We have an exciting opportunity for a Head of Customer Service to join our team within V

Experience leading initiatives across areas such as. You will help design and deliver initiatives that strengthen engagement, DE&I, wellbeing, culture, talent and workforce capability, ensuring the organisation becomes a genuine employer of choice. You will take ownership of the.

A customer obsessed professional with experience of hands-on, enterprise client management, team leadership and business optimisation/transformation. Extensive leadership experience in Customer Experience, Customer Success, or Contact Centre operations. Experience designing and embedding customer jo

A financial workflow solutions company is seeking a Head of Product Experience to drive the Product Experience vision across web and mobile. The role requires proven leadership in UX, experience in SaaS environments, and a strong collaborative approach to improve user interaction with complex workfl

The package includes a base salary of £75k–£85k with a 20% variable component and offers a remote-first working model within the UK. This role focuses on reshaping the approach to Customer Success, emphasizing strategic growth and customer engagement. The ideal candidate possesses proven experie

Reporting to the Managing Director, as Head of Customer Care you will be the Customer Champion for your Division and be responsible for the effective delivery of a consistent and positive customer journey, with particular focus on post‑occupational service. Ensure the Customer Care team fully impl

Candidates should have experience in luxury hospitality and a sound understanding of wines and spirits. Diageo España SA is looking for a Front of House Manager to lead operations at Justerini & Brooks in London. The ideal candidate will ensure exceptional client experiences and manage the venue's

Ideal candidates will have experience in hospitality management and valid driving licenses. The position offers numerous benefits, including a substantial pension scheme, flexible working, and opportunities for career progression within a dedicated team. A leading conservation organization is seekin

A leading educational organization in London seeks a Head of Erasmus+ Customer Experience, Appeals & Complaints to enhance customer experiences and ensure compliance. The position offers a 2-year fixed-term contract with potential for extension. Ideal candidates have a degree or equivalent experienc

A leading EdTech company in the UK seeks a Head of Developer Experience (DevEx) to lead efforts in enhancing engineering productivity and adopting AI-powered tools. This remote role offers competitive benefits and emphasizes flexible working arrangements.

Head of Ecommerce & Customer Operations page is loaded## Head of Ecommerce & Customer Operationslocations: London, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R-0148333Calling all originals: At Levi Strauss & Co. Stay ahead of regulatory, privacy, and payment

The ideal candidate has over 5 years of experience in hospitality or brand experience management, exceptional execution skills, and organizational prowess. A leading healthtech AI platform in London is seeking an Experience Marketing Lead to manage a world-class events program. You will design and e

We are looking for an experienced and forward‑thinking Head of Developer Experience (DevEx) to join our Engineering team and help us define and lead the strategy to improve engineering productivity, developer experience, and adoption of AI‑powered tooling across Arbor's product and platform team

As our Head of Customer Success, you'll lead the function, elevate performance and ensure customers experience measurable, scalable value across our full suite of talent solutions. TMPW is part of PeopleScout, one of the world’s leading RPO providers and a member of the TrueBlue Inc. You’ll be a

A leading employee experience platform is seeking a Head of Support to lead their global support function. This role requires significant SaaS support experience, team management, and technical fluency, ensuring high-quality customer support and successful feature launches. Competitive salary, stock

As Head of Customer Success, EMEA, you will lead and scale Harvey's Customer Success organization across Europe, the Middle East, and Africa, owning value realization, retention, and expansion of our customers: law firms and corporate legal departments at the frontier of AI adoption in legal. Custom

A dynamic fintech platform is looking for a Head of Property Moving Assistants to lead a team responsible for delivering a seamless homebuying experience. The ideal candidate will have experience in customer operations, preferably in property or financial services.

Yolk Recruitment Public Sector & Not-for-Profit team are working closely with an incredibly worthwhile charity that empowers not-for-profits to support some of the most vulnerable members of our society. Head of Customer Success (Salesforce SaaS) - £67,000 - Flexible Location (Remote Available). Yo

As a Head of Customer Engineering (CE), you will lead CE managers and teams and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical blockers. We are committed to

A leading recruitment agency is searching for a Director of Customer Service to lead the customer experience teams in New Milton, England. This role demands a senior leader to drive strategy across customer service, sales, and logistics, enhancing customer satisfaction and operational efficiency. Th

A leading subscription brand in Greater London is seeking a Head of Product to take ownership of the customer journey. The successful candidate will lead a small team focused on improving the customer experience through structured experiments and collaboration across departments. Candidates should p

The ideal candidate must have executive operations experience in regulated environments, strong skills in managing vendor partnerships, and a proven track record of leading customer service excellence. This role involves overseeing customer support, risk operations, and ensuring operational readines

A global investment data firm is looking for a Head of Pipeline Operations and Client Experience in London. The successful candidate will oversee the quality of data pipelines, manage global teams, and define a client experience strategy. You should possess senior leadership experience in data opera

As Head of Delivery & Customer Success, you will ensure that every Optiml customer achieves measurable value — from first implementation through long-term adoption and expansion. Optiml is revolutionizing real estate with our Real Estate Decision Intelligence (REDI) software—a new class of decis

We are partnered with a 5* PLC housebuilder to appoint a Head of Customer Care who will lead the national Customer Care function, with a particular focus on the remediation of legacy projects across the Group. Reporting to the Managing Director, the post-holder will act as the Business Unit's Custom

This role will focus on compliance, financial accountability, and improving customer satisfaction within a portfolio of approximately 20,000 homes. Successful candidates will have substantial senior leadership experience in a housing association, with expertise in leasehold management and a proven t

Barchester Healthcare is seeking a Head of Benefits & Reward to lead their total rewards strategy. Candidates should have proven experience in large organizations with complex reward systems and a strategic mindset. The position offers the chance to significantly impact organizational culture and em

We’re looking for a data driven, customer centric Head of Digital & Customer Loyalty. Someone who likes to think outside the box, think omni-channel, be passionate about personalised experiences across digital, love reporting and storytelling, be passionate about data driven merchandising and paid

This senior role requires at least ten years of experience in the agency or corporate arenas with a strong focus on client relations and innovative solutions.

Search is looking for a Head of Digital Experience to lead the strategy and optimisation of the full digital customer journey. This role involves owning the end-to-end digital experience across various touchpoints, driving website and CRM optimisation, and implementing effective SEO and AI strategie

Harken Search is seeking a Head of Customer Care for a 5* PLC housebuilder to lead the national Customer Care function. This role involves ensuring high-quality customer experience, particularly focused on remediation of legacy projects. The successful candidate will have a strong background in cons

You will take ownership of the customer experience strategy—using data and insights to define, articulate, and deliver a clear plan that drives both customer satisfaction and commercial performance. Lead and develop a high-performing customer service and customer experience team. This is a newly c

Sitting on the Customer leadership team, this role provides oversight and leadership of the Customer & Commercial Programme benefits and ensures alignment between functional strategies, investment priorities, and Heathrow’s business plan. The Head of Customer Strategy & Planning plays a critical l

As Head of Customer Marketing, you will drive Dentally’s growth by accelerating activation, deepening adoption, strengthening retention, and unlocking expansion across the UKI, Australia, New Zealand, and Canada. Working closely with Product Marketing, Sales, and Customer Success, you’ll turn cu

A dynamic guest services company based in Wood Green, London, is seeking a Head of Guest Care to elevate the guest experience and lead a growing team. The ideal candidate will have proven leadership in guest experience, a results-oriented mindset, and the ability to optimize processes for efficiency

Fractional Chief AI Officer / Head of AI. Senior AI leader (CAIO / Head of AI / AI Strategy Lead) with strong commercial instincts. The profile we are looking for.

The Head of Customer Resolution is a senior position responsible for leading Peabody's regional resolution services, ensuring resident concerns, complaints, Member enquiries and executive correspondence are resolved fairly, consistently and in full alignment with statutory and regulatory obligations

Harrison Scott Associates is seeking a Head of Client Services to lead a large team and define customer experience strategies. This is a unique opportunity to influence customer experience at a board level within a successful business. This high-impact role requires a proven track record in customer

Head of Existing Customer Management (ECM). A rare opportunity to take full ownership of Cards ECM in a profitable, scaling UK-regulated lender. ECM/credit strategy—experience running/ownership of ECM within a lender.

Act as a credible advisor, influencing decisions through insight-led recommendations and clear articulation of risk, performance and opportunity. This is a senior leadership role acting as a strategic differentiator and trusted partner to the trading divisions of the organisation. As a member of the

Head of Customer Experience & Training Coordinator. Act as the voice of the customer within the organization, providing regular insights and feedback to Product, Marketing, and Operations teams to improve the overall customer experience. Directly manage the day-to-day operations of our Customer Supp

A leading producer of personalised printed products is looking for a passionate and confident Prepress software talent to manage delivery of consistent colour and quality print files to print partners all around the world. Candidates must have a minimum of 3‑5 years’ relevant work experience wit

A fast-growing fintech firm is seeking a Head of Customer Operations in London. The ideal candidate has over 10 years of experience in customer operations, with strong communication and problem-solving skills. This hybrid role includes equity participation, Bupa Health Insurance, a £1,500 training

Our Head of Experience Design is responsible for creating a world class professional services practice and developing demand for a set of propositions and capabilities to meet the needs of our clients and to support the strategic growth of our business. Our Head of Experience Design is a member of t

A strategic consulting firm in the UK seeks a Customer Experience & Operations Manager to enhance service performance and customer satisfaction. This full-time position offers a flexible salary depending on experience and includes a car allowance and pension. The ideal candidate will have strong ana

We are seeking a dynamic and strategic leader to take on the role of Global Head of Pipeline Operations and Client Experience, a critical position responsible for ensuring operational excellence and delivering a seamless client experience across our global data management ecosystem. Good working kno

We’re looking for a data driven, customer centric Head of Digital & Customer Loyalty. Someone who likes to think outside the box, think omni-channel, be passionate about personalised experiences across digital, love reporting and storytelling, be passionate about data driven merchandising and paid

Experience leading support across both B2C and B2B customer segments, with an understanding of the distinct needs of each. As Head of Support, you will own the full customer experience function end‑to‑end: from frontline 24/7 operations across B2C and B2B segments, through to our premium VIP str