Trabajos head of customer service en London - Page 3Crear alertas

Urban Greens, the innovative salad concept in London, aspires to redefine your perception of salads. We exclusively utilize the freshest and most delectable ingredients to curate the finest salads in town. We are looking for someone fun, that pays attention to detail and solve problems with a smile! We are seeking an experienced and dedicated Assistant Manager to lead our restaurant operations. The ideal candidate will be responsible for overseeing all aspects of the restaurant, ensuring exceptional customer service, efficient staff management, financial performance, and compliance with health and safety regulations. The Assistant Manager will play a crucial role in the restaurant's success by creating a positive experience for our guests and maintaining the highest standards of quality and service. ** ** Key Responsibilities**:** · Recruit, train, and supervise restaurant staff. · Create and manage work schedules, shift assignments, and performance evaluations. · Ensure exceptional customer service and address customer complaints or concerns. · Monitor customer feedback and make improvements based on it. · Control costs, including food and labour costs, to maximize profitability. · Oversee inventory management, including ordering and stocking supplies. · Monitor food quality and maintain inventory levels. · Ensure that the restaurant complies with health and safety regulations. · Supervise daily operations, including kitchen and dining areas. · Maintain cleanliness and hygiene standards. · Monitor supplier performance and evaluate product quality. · Foster a positive work environment and motivate staff. · Resolve internal disputes and promote teamwork. Your benefits: · A generous 50% discount at any Urban Greens location. · Enjoy a complimentary meal during your shift. · Uniforms will be provided. · You'll have the benefit of 28 days of annual leave. · Join us to acquire new skills and thrive in your career—endless possibilities for promotions await you. · Competitive salary.

Are you a friendly, self-motivated individual with a passion for customer service? We are seeking a dynamic Wine & Spirit enthusiast to lead our charming takeaway store, specialising in fine wines, Cognacs, Armagnacs, and beautiful flowers! About Us: Located in a vibrant neighborhood, we pride ourselves on offering a unique selection of high-quality products and an exceptional customer experience. As the face of our store, you will play a crucial role in creating a welcoming atmosphere that keeps our customers coming back for more! Position: Wine & Spirit Store Manager Shift Times: 11:30 AM - 10:30 PM Optional Additional Days Available Key Responsibilities: - Lead and manage day-to-day operations of the store - Provide outstanding and knowledgable customer service, building rapport with our valued clients - Handle orders & deliveries (experience with STO preferred) - Conduct weekly stocktakes and manage inventory levels - Ensure the store is well-presented and stocked with our premium products Ideal Candidate: - Previous experience in a managerial role, particularly in wines or hospitality - Strong knowledge of wines and spirits - Excellent communication and interpersonal skills - Proven ability to manage stock, orders, and inventory efficiently - Passion for delivering exceptional customer service and engaging with the community - A friendly and approachable demeanor, reflecting our store’s welcoming spirit Why Join Us? - Possibility to enjoy a balanced work-life with a 4-day working week - Work in a friendly neighborhood surrounded by great customers - Opportunity to showcase your leadership skills and take ownership of the store - Competitive salary and flexible schedule with the option to work an extra day If you’re ready to take the next step in your career and contribute to a beloved local store, we would love to hear from you! We can’t wait to meet you! Job Type: Full-time Pay: £12.40 per hour Benefits: Discounted or free food Work Location: In person Reference ID: Deli and Wine bar professionals

Job description Job Overview We are seeking a skilled Salon Manager to oversee our salon operations and lead our team of beauty professionals. The ideal candidate will have a passion for the beauty industry and excellent leadership skills. Responsibilities - Communicate effectively with clients and staff to ensure exceptional service - Provide leadership and guidance to salon staff - Manage daily salon operations, including scheduling, inventory management, and customer service - Utilise organisational skills to maintain a well-run salon environment - Drive retail sales through effective merchandising and promotion strategies - Oversee sales management activities to achieve revenue targets - Lead team management efforts by motivating and supervising staff - Handle administrative tasks related to payroll, budgeting, and reporting - Skills - Multilingual abilities are advantageous,must speak fluently Vietnamese - Strong leadership qualities to inspire and guide the team - Organisational skills to manage salon operations efficiently - Sales management experience to drive retail sales - Retail management expertise for effective merchandising - Team management capabilities to lead and motivate staff - Supervising skills to ensure smooth salon operations - Administrative proficiency for handling various tasks efficient - This role is ideal for someone passionate about the beauty industry,with the skills to manage a successful team and drive the salon 's growth. - Job Type: Full-time - Pay: £32,000.00-£38,700.00 per year - Location: Highgate, Hampstead - Additional pay: - Bonus scheme - Commission pay - Performance bonus - Tips - Yearly bonus - Benefits: - Company pension - Employee discount - Store discount - Schedule: - Monday to Friday - Weekend availability - Work Location: 246 Haverstock Hill NW3 2AE - Application deadline: 30/10/2024

The Crown - Bow We are looking for a motivated & experienced Assistant Manager to join and lead our team in our local, food focused pub. As the successful Assistant Manager, you will have a genuine passion for exceptional customer service and a pro-active approach to team management. You will be enthusiastic & driven to continue the success of our pub and play a pivotal part in training our team to ensure they have the knowledge needed to delight our customers. You will also be someone who is committed to their career in hospitality, and we can offer ongoing development to support you as you grow and succeed with us. What We Offer Our Assistant Managers: Access to our Career Pathway and training and development courses Up to £33000 per annum including service charge 28 days holiday per year Flexible working hours / 40-45h per week including weekends and bank holidays 20% discount in all Young’s pubs and hotels Share Save Scheme Company Pension Scheme The Crown - Bow A gorgeous pub opposite the gates to Victoria Park, just a short stroll from London Fields. You are spoilt for choice at The Crown with the pub spanning over two floors and a beautiful terrace overlooking Victoria Park. The Chefs offer a tasty selection of British seasonal, homemade dishes available from brunch to Sunday lunch. There’s so much choice at the bar from real ales, craft beers and spirits to a vast wine list. A great local where that personal touch in service makes us stand out from the rest.

Restaurant Supervisor - Hot N Juicy Shrimp The Restaurant Supervisor at Hot N Juicy Shrimp ensures efficient operations, exceptional customer service, and a positive guest experience. They lead the front-of-house team, oversee the QR code ordering system, and maintain cleanliness and readiness using Trail Hospitality. Key Responsibilities: Team Leadership: Supervise and motivate staff, ensuring adherence to service standards. Train employees on customer service and QR code ordering. Customer Service: Greet guests, assist with orders, address concerns, and ensure satisfaction. Handle complaints and escalate when necessary. Order & Quality Management: Ensure accurate orders, timely service, and high-quality food presentation. Communicate any allergy or dietary needs. Health & Safety: Oversee hygiene standards, conduct cleanliness checks, and ensure safety protocols are followed. Operational Oversight: Use Trail Hospitality for opening/closing checks and inventory management. Assist with scheduling and staff performance. Skills: Leadership: Ability to lead and maintain high service standards. Communication: Clear, friendly interaction with guests and staff. Problem Solving: Address customer and operational issues efficiently. Attention to Detail: Ensure accurate orders, cleanliness, and smooth operations.

We’re looking for a charismatic and talented Senior waiter/waitress to join the team at Crispin. Crispin is a neighbourhood restaurant, between the city and Spitalfields, East London. We bring inventive, ingredient led dishes with a bright, buzzy and slick service. Our team are fun, inclusive and reputable; general manager Alessandra Pertusati and Lewis de Haas, executive chef, work with the team to deliver an exceptional guest experience. The role You'll have a passion for great food and wine, have several years experience in Front Of House, be highly organised and demonstrate a natural flair for customer service. Confidence to smoothly handle a busy service is key. The requirements - Generous, kind and dedicated human being - A passion for delivering an exceptional guest experience and a hunger to learn - Previous experience in a similar high end restaurant - Wine interest required; wine knowledge desired - Previous bar experience appreciated The benefits Full time position, 2 days off, including Sundays. The candidate can expect: - Up to £16 per hour, inclusive of service charge - Personal development plans - The opportunity to be yourself within an open, supportive environment - Free induction meal for 2 on arrival - 20% off retail wine price - Fairly managed rotas for balance - Opportunity to work with our wider teams at internal and external events with some seriously well-known brands, alongside other restaurants, collaborations, food fairs and weddings

Overview The Counter Soho is searching for a Restaurant Manager to join our leadership team. Located on Kingly Street, just a stone's throw from the lively Carnaby Street, Chef Demirasal serves up a tantalising mix of Aegean flavours from Greece and Turkey, inspired by his Izmir roots, with a dash of Mediterranean and Levantine flair. Key Responsibilities - Lead, mentor, and inspire a team of servers, hosts, bartenders, and kitchen staff to deliver exceptional service and achieve performance targets. - Ensure that every guest receives a memorable dining experience characterised by attentive service, delicious food, and a welcoming atmosphere. Address guest inquiries, feedback, and complaints promptly and courteously. - Oversee day-to-day restaurant operations, including opening and closing procedures, staff scheduling, inventory management, and cleanliness standards. Implement efficient systems and processes to streamline operations and enhance productivity. - Develop and implement strategies to drive sales, increase revenue, and attract new customers. Collaborate with the marketing team to execute promotional activities, special events, and social media campaigns to promote the restaurant. - Monitor sales performance, analyse financial reports, and manage budgets to optimise profitability. Control costs and expenses while maintaining high-quality standards and maximising revenue opportunities. - Provide ongoing training and development opportunities to enhance the skills and knowledge of staff members. Foster a culture of continuous learning, teamwork, and professional growth. - Ensure compliance with food safety regulations, health and safety standards, and licensing requirements. Conduct regular inspections to maintain cleanliness and hygiene standards throughout the restaurant. - Build and maintain positive relationships with suppliers, vendors, and service providers. Collaborate with colleagues and stakeholders to achieve common goals and objectives. - Previous experience in a managerial role within the hospitality industry, preferably in a restaurant setting. - Knowledge of relevant regulations and compliance standards, including food safety and licensing laws. - Flexibility to work evenings, weekends, and holidays as required. You have Previous managerial experience in a chef-lead restaurant is a MUST - Strong leadership and interpersonal skills. - Strong leadership and interpersonal skills with the ability to motivate and inspire a diverse team. - Excellent communication and customer service skills, with the ability to interact effectively with guests and colleagues. - Proven track record of achieving sales targets and driving operational excellence. - Sound financial acumen and experience in budget management and financial analysis. - Knowledge of relevant laws, regulations, and compliance standards. - Flexibility to work evenings, weekends, and holidays. Benefits - Hospitality Rewards - WPA medical cash health plan - Free lunch - Competitive salary and performance-based incentives. - Opportunities for career advancement and professional development. - Comprehensive benefits package, including health insurance and retirement plans. - Employee discounts and perks across portfolio companies - Supportive and collaborative work environment.

Are you passionate about coffee and ready to lead a dynamic team in a fast-paced environment? We are seeking an enthusiastic and experienced Store Manager to help drive our store’s success. If you have a knack for leadership, enjoy delivering excellent customer experiences, and thrive in a vibrant, community-driven space, we want to hear from you! Store Manager Responsibilities: • Lead and inspire a team of baristas and staff to deliver outstanding service - Manage and train staff, fostering a positive team environment - Maintain high standards of customer service and satisfaction - Handle inventory management, ordering, and stock control - Prepare staff schedules and manage time-off requests - Monitor sales targets and work towards achieving them - Ensure compliance with health and safety regulations - Address customer inquiries, concerns, and feedback professionally - Manage cash flow, budgeting, and financial reporting - Implement marketing and promotional strategies to boost store traffic Store Manager Requirements: - Proven experience in retail or hospitality management - Strong leadership and team-building skills - Excellent communication and interpersonal abilities - Solid understanding of inventory management and cost control - Ability to multitask and work in a fast-paced environment - Customer service-oriented with problem-solving skills - Flexibility to work weekends, holidays, and varying shifts - Passion for coffee and knowledge of the industry - Experience with budgeting, sales tracking, and financial reporting Annual Salary: £32.000 Gross Join us and help lead our store to new heights while enjoying a career filled with growth opportunities, great coffee, and a strong community vibe!

Are you passionate about mixing the perfect cocktail and delivering top-notch service? Do you have a knack for creating a delightful atmosphere that keeps guests coming back for more? Nipotina, an exciting new Italian restaurant opening in the heart of Mayfair this November, is looking for an experienced and creative Bartender to join our fantastic team. If you’re passionate about mixology and ready to lead in a vibrant and innovative environment, this might be the perfect opportunity for you. Your Role You'll be responsible for maintaining the cleanliness and organisation of the bar, ensuring all drinks are prepared to the highest standard, and interacting with our guests to provide an exceptional experience. You'll also have the opportunity to create innovative cocktails alongside our Senior Team. Key Responsibilities - Keep the bar, floor, and storage areas spotless and secure. Maintain personal hygiene and ensure equipment is cleaned and maintained. - Adhere to stock controls, provide outstanding service, and have a thorough knowledge of table numbers. - Prepare drinks as trained, make cocktails without a spec sheet, and interact with guests. - Follow all licensing laws and company policies, ensuring the safety of guests and colleagues. - Assist with putting away wine, spirits, and other drink stock. What We're Looking For - Reliability and punctuality - Team player mentality - Extensive knowledge of drinks, spirits, and cocktails - Excellent English communication skills - Outstanding customer service abilities - Strong organisational skills - A keen desire to learn and grow in the profession What We Offer: - Competitive salary - A collaborative work environment - Opportunities for professional development and growth - The chance to be part of a fun and forward-thinking team - Employee discounts that open the door to some of the most prestigious restaurants in the heart of Mayfair If you're ready to shake up your career and be part of a vibrant team, apply today and join our team!

Full time - 40+ hours per week £14-15 p/h We are looking for experienced bartenders to join the team of this new opening in Kensington/Notting Hill Have proven ability to work in a fast-paced setting. Exceptional organisational, communication, and customer service skills Great knowledge of cask ales/kegs as well as wine and spirits etc. Provide friendly and professional service. Work as a team member supporting all colleagues to ensure team efficiency and professionalism.

We are a dynamic and creative salon located in the heart of Parsons Green,50m away from the train station , known for delivering high-quality, personalized services to our clients. Our team is passionate about the latest trends, exceptional customer service, and creating a warm and welcoming environment. We are seeking an experienced and talented Senior Stylist to join our growing team. The ideal candidate will be creative, professional, and have a keen eye for current styles and trends. You will lead consultations, deliver top-notch hair services, and help with everyday tasks. - Provide exceptional hair styling, cutting, and coloring services to clients - Lead client consultations to understand their needs and recommend suitable styles - Keep up-to-date with the latest trends and techniques in hairdressing - Ensure high levels of customer satisfaction and maintain lasting client relationships - Contribute to a positive and collaborative salon environment Requirements: - Minimum of 5 years of experience as a hairstylist - Proven expertise in cutting, coloring, and styling - Excellent communication and customer service skills - Passionate about the latest trends and industry techniques - Ability to work well in a team environment What We Offer: - Competitive salary with commission opportunities or work self employed with percentage . - Ongoing training and development opportunities - A creative, friendly, and supportive working If that is you, please us for this fantastic opportunity.

We are on a look our for experienced Bar Manager to join our chef -lead restaurant in Soho. You will be responsible for overseeing all aspects of bar operations, including staff management, beverage selection, inventory control, and mixology. You will lead by example, inspiring your team to deliver outstanding service and maintain high standards of quality and efficiency. Key Responsibilities - Lead, train, and motivate a team of bartenders, barbacks, and servers to deliver exceptional service and create a positive atmosphere for guests. - Develop and maintain a diverse and innovative cocktail menu, ensuring high-quality ingredients and consistent execution. Monitor industry trends and incorporate new ideas to keep the menu fresh and exciting. - Manage beverage inventory, including ordering, receiving, and stocking supplies. Implement effective inventory management practices to minimize waste and maximize profitability. - Provide ongoing training and development opportunities for staff members to enhance their skills and knowledge. Foster a culture of teamwork, professionalism, and continuous improvement. Qualifications - Previous experience in a managerial role within the hospitality industry, with a focus on bar operations- at least 3 years - Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team. - Extensive knowledge of cocktails, spirits, and other beverages, with a passion for mixology and innovation. - Excellent customer service skills, with the ability to interact effectively with guests and resolve issues or complaints. - Proven track record of achieving sales targets and driving profitability. - Knowledge of relevant laws, regulations, and compliance standards, including health and safety and responsible alcohol service. - Flexibility to work evenings, weekends, and holidays as required.

Made to Measure Shop Manager Harris and Zei  Location: 10-12 Ratcliffe Cross Street  Position: Made to Measure Shop Manager  Employment Type: Full-time About Us: Harris and Zei is a luxury tailoring brand specialising in made-to-measure suits and garments. We pride ourselves on offering high-quality, custom-tailored clothing with exceptional customer service. Our attention to detail and commitment to craftsmanship have made us a leader in the tailoring industry. We are currently seeking an experienced and passionate Shop Manager for our Made-to-Measure department, to lead our team and ensure the delivery of outstanding customer experiences. Key Responsibilities: Customer Experience:  - Ensure the highest levels of customer satisfaction by delivering a personalised and professional made-to-measure service.  - Provide expert advice on fabric selections, garment styles, and tailoring options to meet the customer’s specific needs.  - Actively engage with clients to understand their requirements and guide them through the entire fitting and tailoring process.    Sales and Business Development:  - Drive sales through strong client relationships and ensuring an exceptional in-store experience.  - Achieve and exceed sales targets by identifying and capitalizing on new business opportunities.  - Develop and maintain a loyal client base by providing high-quality service and building long-term customer relationships.    Operations Management:  - Oversee the day-to-day operations of the store, ensuring smooth functioning and efficiency.  - Coordinate fittings and alterations with in-house or external tailors to ensure timely delivery of garments.  - Monitor inventory levels and liaise with suppliers to ensure adequate stock of fabrics and accessories.  - Ensure that all customer orders are processed accurately and delivered within agreed timelines.    Team Leadership:  - Lead, mentor, and motivate the sales team to achieve individual and store-wide performance goals.  - Conduct regular training for staff to ensure product knowledge and customer service excellence.  - Set and monitor performance metrics for the team, providing feedback and support as needed. Visual Merchandising:  - Maintain the store’s visual appeal by ensuring that displays and merchandising are in line with brand standards.  - Coordinate special promotions or events to drive foot traffic and increase sales.    Financial Management:  - Prepare regular sales reports, track key performance indicators (KPIs), and manage the store’s budget.  - Implement cost control measures and ensure profitability by managing resources efficiently. Skills & Qualifications: Experience: Minimum of 3-5 years in retail management, preferably in luxury fashion, tailoring, or made-to-measure services. Leadership: Proven ability to lead, manage, and motivate a team to achieve sales targets and deliver excellent customer service. -Customer Service: Strong interpersonal and communication skills with the ability to provide a high-end, tailored customer experience. Tailoring Knowledge: Comprehensive understanding of made-to-measure services, fabrics, garment construction, and alterations. Sales: Results-driven with a track record of meeting and exceeding sales targets in a luxury retail environment. Organizational Skills: Ability to manage multiple tasks and ensure smooth store operations, from inventory management to customer fittings. Problem-Solving:Capable of handling customer inquiries, issues, or complaints professionally and efficiently. What We Offer: - Competitive salary with performance-based bonuses. - Opportunity to work with a luxury brand and high-end clientele. - Ongoing training and professional development opportunities. - Employee discounts on made-to-measure garments and accessories. How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience.

Job Title: Floor Manager within Commercial Services (Food & Beverage Operations) Salary: £35,000/year Job Type: Full-time Benefits: Monday - Friday, public holidays off, Bank Holidays off, paid overtime Join our dynamic team! We are seeking a highly motivated Floor Manager with a strong hotel background to oversee daily operations, ensuring a seamless guest experience. Key Responsibilities: - Deputise for the Assistant Food Services Manager when needed. - Lead, supervise, and train the team for Club or Event Operations. - Ensure compliance with COSSH regulations and HR procedures, including training and payroll. - Handle financial auditing, banking, POS operations, stock control, and reconciliation. - Assist in fire safety and building evacuation procedures. - Support in achieving sales income and managing operational budgets. - Deliver exceptional customer service, handling reservations, guest inquiries, and complaints. - Maximise staff performance through training, motivation, and feedback. - Ensure health & safety compliance. Key Competencies: - Customer-focused, detail-oriented, and proactive. - Strong leadership, supervisory, and communication skills. - Experience in staff recruitment, training, and rota planning. - Proficiency in Microsoft and industry-recognized PMS systems. - Excellent presentation and customer service skills. Objectives: - Assist in meeting business targets and ensuring operational procedures are followed. - Provide managerial support to the front-of-house team. - Handle customer inquiries, complaints, and administrative duties. - Ensure health and safety procedures are followed Person Specification: - Proven leadership and supervisory experience. - Strong communication skills (written and verbal). - High standards of personal presentation and professionalism.

We are seeking an enthusiastic and experienced Assistant Manager. You will fully support and assist the Store Manager, making sure every shift runs smoothly, and your shop achieves excellence in all areas. This role is ideal for someone who is passionate about coffee, thrives in a dynamic environment, and is excited about helping to manage a high-profile location. If you have a deep appreciation for quality, a commitment to exceptional service, and a passion for leadership, we want to hear from you! ** Key Responsibilities:** ** Leadership & Team Management:** o Support the Store Manager in leading, training, and developing your team to consistently deliver exceptional customer service. o Foster a positive and inclusive work environment by coaching, training, and supporting team members. o Act as the Manager on Duty in the absence of the Store Manager, responsible for the smooth running of the shop, managing the team and raising any issues ** Operational Management:** o Support the Store Manager in all aspects of store operations, including staffing, inventory management, and financial performance. o Ensure high standards of product quality, cleanliness, and store presentation are maintained at all times. o Monitor inventory levels, and place orders for supplies as needed. o Handle customer enquiries, feedback, and complaints with professionalism and empathy. ** Sales & Financial Performance:** o Drive sales and profitability through effective cost management, upselling strategies, and promotional initiatives. ** Compliance & Safety:** o Ensure compliance with company policies, procedures, and health and safety regulations. o Maintain a thorough understanding of food safety regulations and best practices ** Skills & Experience:** o Proven experience as a Shift Manager, in a café or hospitality environment. o Strong barista skills with a solid understanding of coffee preparation techniques and espresso equipment. o Demonstrated ability to lead and motivate a team in a fast-paced environment. o Excellent communication, interpersonal, and leadership skills. o Strong problem-solving abilities and a proactive approach to challenges. o Keen attention to detail, with a commitment to maintaining high standards of quality and cleanliness. o Flexible and adaptable, with availability to work early mornings, evenings, weekends, and holidays. o Passionate about creating memorable customer experiences and fostering a positive workplace culture. ** Benefits:** Competitive hourly rate: £14.00 per hour Opportunities for career advancement and professional development. Complimentary meal during full shifts. Generous employee discounts. Referral programme with potential to earn up to £250. Company pension. 28 days of holiday. Eligibility for the Store Bonus Scheme. A dynamic, supportive, and fun work environment. Recognition programmes such as “Champion of the Month.” ** Other Details:** Experience: Required. Languages: English required. Employment: Full-time. Schedule: Working days are Monday to Sunday, with shifts scheduled to ensure coverage throughout the week. Hourly rate: £14.00, plus benefits. Join Us: If you're ready to take the next step in your career and help lead a passionate team dedicated to providing exceptional service, we'd love to hear from you! Apply now to join the ARRO Coffee family and make a difference in the lives of our customers and team members alike.

Coffee Island is currently looking for full-time Assistant Manager for its store in central London. Job Summary: The Assistant Manager must support the Shop Manager in the successful day-to-day management of the shop in line with the Coffee Island mission, values and procedures ethics. Main Duties: Staff Leadership & Management - Leading and managing staff to carry out their relevant tasks in line with Coffee Island values and procedures. - Deputizing in the absence of the Store Manager. - Ensuring staff are well informed of company procedures and processes. - Being highly knowledgeable of company procedures and processes. - Coaching barista skill development. - Training staff to appropriate standards. - Providing performance feedback. - Taking responsibility for the financial and operational performance of the shop during shift. Shop Operations: - Opening and closing the store. - Cashing up, balancing and reconcile tills. - Resolving customers complaints. - Ensuring customers' orders are taken in an efficient and engaging manner, - Managing stock, ordering, delivering and collecting in conjunction with Store Manager. - Ensuring all work stations operate smoothly and effectively. - Improving shop operations in conjunction with Store Manager. - Being a Head of the Sales areas of the shop (grindery products and corner gifts). Food and Drink: - Performing Lead Baristas functions to ensure the consistent production in high-quality coffee and beverages. - Ensuring food products are consistently prepared to appropriate standards. Financial and Sales: - Ensuring the till is operated in line with relevant procedures. - Acting in the best interest of the business. - Providing daily information for store sales to the manager. - Seeking to minimize costs and maximize the revenue. - Shifting logistics, documentation and communication. Health & Safety and Hygiene - Ensuring that Health and Safety standards are adhered to all times. - Conducting training with staff as required. - Completing appreciate Health & Safety forms and checklists in line with the Coffee Island procedures. Requirements: - High School Diploma - At least 1 year of previous coffee experience - At least 1 year of management experience - Latte skills are preferred - Has a passion for coffee, food and cafe culture - Understands and values the importance of customer care & hospitality - Has a commitment to consistency in quality, speed and intelligent customer service - Has the ability to multitask and work in a fast paced environment - Is a mature & motivated team player - Has a strong work ethic and a proactive attitude - Must be fluent in written and spoken English Benefits: - Competitive wage depending on experience & qualifications· - Extra team incentives & product perks - Specialised training & brewing skills development - Open-door communication - Ability to advance your career - Opportunity to earn certification by the Specialty Coffee Association (SCA)

Great teams require strong leadership and the security that comes with an organised, fair and predictable management environment. Mamuśka! Polish Kitchen and Bar has a great team, an amazing location, a kitchen that can cook circles around anyone in the area, a fabulous cocktail selection, solid financial baking and a senior management team that is communicative, supportive, professional and fun! The one element we are missing is a Restaurant Manager that can lead the FOH service team and regain our reputation for fast, friendly and professional service. We require a mature professional who can tighten up the operation, control labour costs and move the business forward. Requirements: Proven track record managing large teams (from the front, hands-on), financial acumen, great people skills and customer service ethos, superior training ability and ability to push multiple initiatives forward within an agreed timeframe. Rewards: Great earnings including a percentage of service charge, loads of support, clear direction and career advancement are all on offer as you share in the thrill of opening new markets product lines and locations!

About Us: The Golden Anchor is a vibrant gastro pub in Nunhead, known for its unique blend of classic British pub fare and authentic Caribbean flavors. With deep roots in the local community and a welcoming atmosphere, we’ve built a reputation for excellent food, drinks, and service. Our pub is a lively hub where Caribbean culture meets traditional British hospitality, creating a warm and exciting environment for both guests and staff. Role Overview: We are looking for a motivated and experienced Supervisor/Assistant Manager to join The Golden Anchor team. In this role, you will support the General Manager in overseeing day-to-day operations, ensuring the smooth running of the pub while maintaining our high standards of customer service. You’ll lead the front-of-house team, manage shifts, and play a key role in creating a friendly and efficient atmosphere. If you have leadership experience in the hospitality industry and a passion for delivering memorable guest experiences, we’d love to hear from you. Key Responsibilities: • Leadership & Team Management: Supervise and support the front-of-house staff, ensuring they provide excellent customer service and work efficiently. • Shift Management: Oversee the running of shifts, ensuring smooth operations and addressing any issues promptly to maintain a positive guest experience. • Customer Engagement: Be the face of The Golden Anchor, greeting and interacting with customers, addressing any concerns, and ensuring they leave satisfied. • Training & Development: Assist in training new team members and providing ongoing support to ensure the team is knowledgeable and confident in their roles. • Stock & Inventory: Assist with managing stock levels, ordering supplies, and controlling waste, ensuring the bar and kitchen are always fully equipped. Health & Safety Compliance: Ensure all health, safety, and hygiene regulations are followed and that the pub is a clean and safe environment for both staff and guests. • Financial Responsibilities: Assist with cash handling, daily reconciliation, and other financial duties as required by the General Manager. • Event Support: Help coordinate and oversee pub events, including live music nights and special Caribbean-themed occasions, to ensure they run smoothly and enhance the guest experience. • Stand-In for Management: Step in to manage the pub in the absence of the General Manager, ensuring continuity of service and operations. What We’re Looking For: • Previous experience in a supervisory or assistant manager role in a pub, restaurant, or bar. • A strong understanding of the hospitality industry, with excellent customer service skills. • Passion for Caribbean culture and cuisine, with a genuine interest in sharing that with our guests. • Leadership qualities with the ability to motivate and manage a team effectively. • Ability to work well under pressure and in a fast-paced environment. • Strong organizational skills and attention to detail. • Flexible and reliable, able to work evenings, weekends, and public holidays as needed. • Excellent communication skills and a customer-focused attitude. What We Offer: • Competitive salary and opportunities for career progression within The Golden Anchor. • A supportive, friendly work environment in a pub that values both its Caribbean heritage and local community. • Staff discounts on food and drink. • Opportunities to develop your skills and gain further management experience. • The chance to work in a pub known for its vibrant culture, great food, and welcoming atmosphere. If you’re an experienced supervisor or assistant manager looking for an exciting role in a pub with Caribbean flair, we’d love to hear from you!

Publiq WE ARE HIRING!! Skilled bar & floor manager Publiq is a restaurant & high end cocktail bar (Top 50 best bar in aim) in Kensington, London where we push boundaries, challenge ideas and offer a memorable warm hospitality experience with our Modern European cuisine witch comes with an Nordic twist. We are looking for a skilled floor & bar manager who will oversee the daily operations of our restaurant and cocktail bar. In this role you must ensure that the restaurant runs smoothly. This involves a range of duties to include ensuring compliance with all food health and safety requirements, running the floor, supporting staff (both BOH and FOH), bartending and taking responsibility for the customer experience. Duties & Responsibilities  Supervise and coordinate the activities of restaurant & bar staff to ensure efficient and effective operations. Assist in the continuous training of staff  Oversee both front and back of house operations  Ensure that all food and beverages are prepared and served in accordance with quality standards and customer preferences.  Oversee our kitchen staff’s compliance with all health and sanitation requirements  Provide exceptional customer service and lead staff to do the same  Respond to customer complaints quickly and resolve them effectively.  Maintain monthly bar stocktake  Attend weekly meetings to give feedback, discuss service and improvements.  Complete End of Day Reports (Cash Up)  Collaborate with management to develop and implement strategies to improve restaurant performance and profitability.  Respond to Google Reviews professionally  Answer customer reservation enquiries Requirements  • Care about your work and this independent business  • Passion for hospitality  • Ability to work alone and with others on a small team  • Excellent communication and interpersonal skills (including good phone manner)  • Strong problem-solving and decision-making skills  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously  • Previous experience in the hospitality industry  • Proficiency in computer systems and software such as POS systems and Microsoft Office  • Ability to maintain a high level of professionalism and customer service What We Offer  Members of our team have a great team spirit and makes every new member feeling welcome. We have created a great culture, where we enjoy working together and support each other when it gets busy. Everyone is encouraged to learn and grow professionally, as well as personally.  Staff food. Wage package depending on experience: £31,000-36,000 based on 44 hour week.  Bonus Structure: £500 paid quarterly based on set targets, to include: number of Google Reviews per week, average minimum spend at dinner, upselling and menu knowledge.

Maya Lebanese Restaurant and Lounge are looking to recruit waiters/waitresses with a minimum of 2 years of experience. Please only apply if you have the minimum experience. Skills required: - Good English language - Attentive and very good customer service skills. - polite sales person Benefits: - Staff discount - Free food - On site parking - Tips Positions available immediately: - Full time or Part time - permanent Shift times: - Sunday to Thursday 17:00- 01:30 - Fridays and Saturdays 17:00- 02:30

Restaurant Manager Job Opportunity Are you looking for an exciting opportunity to work in a fine-dining environment? Join our team as a Restaurant Manager at our high-end kosher restaurant, where you’ll help lead a motivated and service-oriented team. We're looking for evening coverage from 4:30 PM to 11:30 PM (negotiable) on regular shifts, as well as special event dates. Please note, Fridays and Saturdays are off! Lucky you! What We Offer: Competitive Pay – We value your time and effort. Complimentary Staff Meals – Enjoy delicious, high-quality meals during your shift. Lively Atmosphere – Join a fun, enthusiastic team in a fast-paced environment. Opportunities for Growth – With potential for long-term advancement within the restaurant. Key Responsibilities: Team Leadership: We’re seeking candidates with ideally 3+ years of experience, but more importantly, someone driven to push the restaurant forward and lead the team to success. Provide exceptional service to guests in a timely, efficient manner. Oversee front-of-house operations, including greeting guests, taking orders, and managing food and drink service. Ensure a clean, organised, and welcoming workspace and dining area. Work closely with the kitchen and service teams to uphold the high standards of our restaurant. Ideal Candidates Will: Thrive in a fast-paced, high-energy environment. Be reliable, team-oriented, and focused on providing excellent customer service. Have prior restaurant or hospitality experience – this is essential. Maintain a positive attitude with strong communication skills. If you're passionate about hospitality, enjoy leadership roles in fast-paced settings, and love delivering exceptional dining experiences, we’d love to hear from you!

We are looking to secure an Assistant General Manager for our Food Hall. You will need to be a leader of people and someone who can inspire, motivate, and develop talent organically. This role is customer-facing, therefore customer service experience is a key skill required. As Assistant General Manager you will create an exciting work atmosphere to motivate your team and do whatever it takes to get the job done. You will be responsible for helping to lead and drive the daily operations within the Food Hall. This position is ideal for someone looking to move into a General Manager Role, as career growth and personal development are key aspects of this role. Requirements: - Have direct and relevant management experience - Comfortable in a fast-paced environment - Understand the key elements of running an hospitality business - Quick and efficient, with strong time management skills - Capable of maintaining high health & safety and hygiene standards - Possess a hands-on attitude - Customer-focused, very presentable with a strong floor presence - Previous Assistant General Management experience, or within a similar role. ** Additional Requirements: While not mandatory, possession of a Personal Alcohol License, First Aid Training, Fire Marshal Training, or WAVE Training would be advantageous. We are a company that is inclusive in terms of age, gender, identity, race, sexual orientation, ethnicity, and are proud to create an environment where everyone, from any background, can be happy at work. If you possess a passion for food, a strong work ethic, and leadership skills, we would love to hear from you.

Job Description: We are seeking an enthusiastic and experienced Store Manager for our new store opening in Fitzrovia. As the Store Manager, you will oversee daily operations, mentor and inspire your team, and ensure every customer enjoys an unforgettable experience. This role is ideal for someone who is passionate about coffee, thrives in a dynamic environment, and is excited about managing a high-profile location. If you have a deep appreciation for quality, a commitment to exceptional service, and a passion for leadership, we want to hear from you! Key Responsibilities: ** Leadership & Team Management:** - Lead, train, and develop your team to consistently deliver exceptional customer service. - Foster a positive and inclusive work environment by coaching, training, and supporting team members. - Oversee staff scheduling to ensure adequate coverage and efficient store operations. ** Operational Management:** - Manage all aspects of store operations, including staffing, inventory management, and financial performance. - Ensure high standards of product quality, cleanliness, and store presentation are maintained at all times. - Monitor inventory levels, and place orders for supplies as needed. - Handle customer enquiries, feedback, and complaints with professionalism and empathy. ** Sales & Financial Performance:** - Drive sales and profitability through effective cost management, upselling strategies, and promotional initiatives. ** Compliance & Safety:** - Ensure compliance with company policies, procedures, and health and safety regulations. - Maintain a thorough understanding of food safety regulations and best practices Skills & Experience: - Proven experience as a Store Manager, in a café or hospitality environment. - Strong barista skills with a solid understanding of coffee preparation techniques and espresso equipment. - Demonstrated ability to lead and motivate a team in a fast-paced environment. - Excellent communication, interpersonal, and leadership skills. - Strong problem-solving abilities and a proactive approach to challenges. - Keen attention to detail, with a commitment to maintaining high standards of quality and cleanliness. - Flexible and adaptable, with availability to work early mornings, evenings, weekends, and holidays. - Passionate about creating memorable customer experiences and fostering a positive workplace culture. Benefits: - Competitive salary: £32,000 – £36,000 per year. - Complimentary meal during full shifts. - Generous employee discounts. - Referral programme with potential to earn up to £250. - Company pension. - 28 days of holiday. - Eligibility for the Store Bonus Scheme. - Opportunities for career advancement and professional development - A dynamic, supportive, and fun work environment. - Recognition programmes such as “Champion of the Month.” Other Details: Experience: Required. Languages: English required. Employment: Full-time. Schedule: Working days are Monday to Sunday, with shifts scheduled to ensure coverage throughout the week. Salary: £32,000 – £36,000 yearly, plus benefits. Join Us: If you're ready to take the next step in your career and lead a passionate team dedicated to providing exceptional service, we'd love to hear from you! Apply now to join the ARRO Coffee family and make a difference in the lives of our customers and team members alike. About Us: At ARRO Coffee, we bring the vibrant essence of Italy to the heart of London. Inspired by Italian food, culture, and tradition, our stores are a destination for coffee lovers and food enthusiasts alike. We take pride in our artisanal coffee blends, freshly made pastries, sandwiches, and salads, and most importantly, the warm, inviting atmosphere that makes our café a beloved gathering spot. Whether it’s a quick espresso or a leisurely afternoon with friends, we strive to offer our customers an exceptional experience every time they visit.

The Upper Place is seeking a highly experienced and motivated General Manager to join our team at the new Street Food Market in North London. The General Manager will be responsible for overseeing all aspects of the market's operations, including managing the budget, formulating policies, coordinating business activities, supervising staff, managing costs, ensuring excellent customer service, improving administration processes, engaging with vendors, hiring and training employees, identifying business opportunities, and monitoring financial activities. Key Responsibilities: - Develop and implement policies and procedures that ensure the smooth running of the Street Food Market. - Allocate budget resources effectively and manage operational costs to ensure financial targets are met. - Monitor financial activities, prepare financial reports, and make recommendations to the Managing Director. - Hire and train employees, set performance targets, and motivate staff to achieve their goals. - Provide excellent customer service to ensure high levels of customer satisfaction. - Engage with vendors, build relationships, and identify new business opportunities. - Improve administration processes to ensure the efficient and effective running of the market. Requirements: - To comply with regulations regarding alcohol handling, the applicant must meet the legal age requirement. - Previous experience in a General Manager or similar role in the food industry. - Strong leadership and management skills, with the ability to inspire and motivate a team. - Excellent communication and interpersonal skills, with the ability to interact with a diverse range of people. - Sound financial acumen and the ability to manage budgets and costs effectively. - Flexibility to work varied hours, including weekends and holidays. - Preferably, candidates should hold a personal alcohol license. If you have a passion for food, a strong business acumen, and the ability to lead and manage a team effectively, we would love to hear from you.