Head of customer service jobs in London - Page 5Create job alerts

Provide structured customer feedback to the Lead Relationship Manager, Head of Service Management & Client Relations, Product Owners and Head of Change on continuous improvement ideas for the platform. Provide regular, structured feedback to Lead Relationship Manager. Relationship Manager – Londo...

Structure and lead a team of Customer Success Managers & Sales Engineers to support pre & post customer sale, onboarding, customer engagement & product adoption, service governance, health & satisfaction, continuous improvement and customer retention. Head of Customer Success (Platform). This str...

Job Description We are looking for a Head of Customer Service UK to join our Rapport team, supporting one of our largest and most prestigious clients. Our client is a global professional services firm specialising in information technology, digital strategy, and management consulting. This role i...

You will report to the Head of Property Binders and will ensure that the delivery of the TMK claims service is carried out in a way that fully meets customer expectations, both through direct claims handling and that provided by service suppliers. You will also be responsible for the management o...

You should have extensive experience of channel shift, customer service information management, service redesign and meeting resident/customer need across a range of service areas. Greater use of digital technology and enabling channel shift will be a key focus and you will work closely with our ...

Job Description We are looking for a Head of Customer Service UK to join our Rapport team, supporting one of our largest and most prestigious clients. Our client is a global professional services firm specialising in information technology, digital strategy, and management consulting. This role i...

We are looking for a Head of Customer Service UK to join our Rapport team, supporting one of our largest and most prestigious clients. Our client is a global professional services firm specialising in information technology, digital strategy, and management consulting.

We are looking for a Head of Customer Service UK to join our Rapport team, supporting one of our largest and most prestigious clients. Our client is a global professional services firm specialising in information technology, digital strategy, and management consulting.

As Head of Product Management – AI Customer Service Agents, you will drive the vision, strategy, and execution of Kraken’s AI-powered customer service agent products, including AI-augmented human agents, as well as autonomous chatbot and voice agents. Stay ahead of AI advancements, integrating c

You should have extensive experience of channel shift, customer service information management, service redesign and meeting resident/customer need across a range of service areas. Greater use of digital technology and enabling channel shift will be a key focus and you will work closely with our ...

Reporting to the Head of Customer Experience and Service Design, you will be responsible for designing, implementing and refining exceptional post-booking customer experiences. Experience of Service Design; demonstrated ability to independently lead customer journey mapping and process improvemen...

Octopus has built worldwide renown for its customer service. The successful candidate will report directly into the Global Head of Data Science, a member of Octopus. Prioritise and coordinate the data teams supporting Octopus’ operations globally, balancing local needs with global opportunities. ...

We are seeking a focused and enthusiastic Chef to support our head chef and join the dynamic back of house team.The ideal candidate will play a crucial role in delivering exceptional guest experiences by providing outstanding customer service, assisting with food preparation, and being attentive,...

We are looking for a Head of Claims Service, Key Account and Multinational (m/f/d), based in London. Diversity of thinking is an important part of our culture. Manage service standards and handle escalations, maintaining high levels of customer satisfaction and operational excellence.

We are looking for a Head of Customer Service UK to join our Rapport team, supporting one of our largest and most prestigious clients. Our client is a global professional services firm specialising in information technology, digital strategy, and management consulting.

As Head of Customer Care, you will lead our three core customer care teams. Head of Customer Care at SO ENERGY. Your role will be to develop your people, add value through continuous improvement, to help us achieve our goals, all whilst ensuring the delivery of outstanding customer service, a cor...

Provide exceptional customer service to clients and leads, enhancing our team's reputation. You will report directly to the Head of Client Services. Understand client needs and circumstances, aiming to convert leads into valuation appointments.

Experienced in managing and scaling multiple product teams, with a minimum of two years experience as a Head of Product mentoring and coaching a team of Product Manager. Agent Experience and Customer Contact as a Service (CCaaS), and Customer Self-Service Experience. Interim Head of Product - Cus...

As Head of Service Delivery, you will be responsible for ensuring the smooth and efficient operation of our payment platforms, driving service excellence, and maintaining high levels of customer satisfaction. Every offer of employment will be subject to the satisfactory completion of various PECs...

Head of Customer Service UK to join our Rapport team, supporting one of our largest and most prestigious clients. Our client is a global professional services firm specialising in information technology, digital strategy, and management consulting. This role is vital in ensuring their workplace e...

We’re looking for a proactive Warehouse Supervisor to lead operations at our busy London Silvertown branch. Reporting to the Head of Warehouse and Fleet Operations, you’ll ensure the smooth running of daily activities, deliver exceptional customer service, and support the branch’s growth. Over

You should have extensive experience of channel shift, customer service information management, service redesign and meeting resident/customer need across a range of service areas. Drawing on this rich data, you will work alongside directorates to shape ongoing service redesign and improvements, ...

Head of Fire & Building Safety Salary range:, Croydon. Head of fire and building safety. Now, with a £166 million regeneration of our Regina Road estate underway, Croydon is building a future where safety, customer service, and resident-led change are at the heart of everything we do.

You'll also act as the voice of the customer within the business, identifying trends, resolving pain points, and collaborating with cross-functional teams to improve processes and elevate the customer experience. We’re looking for a dynamic and experienced Head of Customer Service to join our cli...

Reporting to the Director of Housing, we are looking for a Head of Maintenance and Estates to lead on the effective delivery of an efficient and customer focused maintenance and estate service across our properties within SIG. Head of Maintenance and Estates. You will take oversight of the Mainte...

As a key member of our Wholesale team, you will support the Head of Clothing & Accessories in managing day-to-day operations, nurturing relationships with valued wholesale partners, and ensuring exceptional customer service. Drive Sales: Help achieve sales targets and boost profitability within t...

We’re looking for a Head of Customer Success to lead our growing team of Customer Service Advisors. Deliver monthly voice-of-customer reports to product and growth teams, and launch ≥1 cross-functional initiative per month based on customer success insights. Lead, mentor, and develop a high-perf

You will report to the Head of Property Binders and will ensure that the delivery of the TMK claims service is carried out in a way that fully meets customer expectations, both through direct claims handling and that provided by service suppliers. You will also be responsible for the management o...

You will report to the Head of Property Binders and will ensure that the delivery of the TMK claims service is carried out in a way that fully meets customer expectations, both through direct claims handling and that provided by service suppliers. You will also be responsible for the management o...

As our front of house receptionist, you’ll be the face of Clear Channel UK, providing excellent customer service to all our clients, guests and employees visiting our Head Office in the heart of Soho.

Junior Butcher - London THE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET. Set in the heart of Kensington and Chelsea, Daylesford Notting Brompton Cross is all about organic, seasonal and delicious food. We serve b...

As the successful member of our Bar team you will have a passion to deliver exceptional customer service every time, with a friendly outgoing personality and desire to work as part of a team. Head Chef Raf and his team create dishes that really are the best of British pub food, so you can be prou...

With a passion for providing cutting edge products to businesses, this business helps businesses function safely.In this role your primary responsibility will be the coordination of work at overseas destinations.You'll report into an experienced Head of Customer Service and play an integral part ...

The managers will work closely with the head of service, residents and partners to identify and deliver improvements and good practice in service delivery. The team managers will be focusing on managing care taking teams to improve standards and customer satisfaction with our service. You will al...

Shift leadership – deployment, restocking, presentation, speed of service, product quality, customer satisfaction. Logs any maintenance issues that may arise to the Head of Coffee or Head of Food. All team members provide world class customer service.

Matching our products and services to our customer’s needs and selling them our amazing state of the art products and services. Got that customer service head? Look no further…. Drive our customer experience by engaging in great conversations with customers and ensuring they leave our stores hap

Head Chef - London Job Title: Head Chef - The Coal Shed London Location: Tower Bridge, London Full-Time | Permanent Join One of London's Leading Restaurant Groups At The Coal Shed London, part of the Black Rock Restaurant Group, we're known for fire-based cooking, premium British produce, and...