Head of customer service jobs in London - Page 9Create job alerts

Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 100,000 employees and operate in 48 countries. Job Title: Contract support CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Support to join our team on a contract in London. The main feature of this role will be to provide exceptional customer service and business support in order to contribute to the continued growth and success of the Business Unit. Understanding, anticipating and delivering to customer needs, achieving results within quality and time constraints. RESPONSIBILITIES Providing support to the client and answer calls and emails in a professional and timely manner Determine the nature, priority of faults based on information provided by the client Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders Managing the supply chain and drive them to attend within required SLA's Driving the engineering team to attend to all callouts within required SLA's To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside of this Raise and assign work orders to relevant resources Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations Promote and maintain CBRE culture throughout teams Monitoring calls received from the customer through to call completion and updating records Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA's. Ensure QHSE documentation is maintained and readily available using company systems Manage system as a key user on site including PPM records, reactives and reporting Maintain people records such as new starters, leavers, general staff changes, contact details, etc Effective communication with all levels of internal teams and external customers Familiar with daily operations and the specific scope of the contract Undertake any other duties as requested by the Contract Manager, Lead Contract Support, or Finance & Contract Support Manager PERSON SPECIFICATION Education Good basic education to GCSE (or equivalent standard), which will include an English and Maths qualification. Education to A-Level/HNC standard would be beneficial Training Very proficient in the use of Outlook, Word, Excel, Access and PowerPoint. Excel skills to include basic functions, v-lookups, etc. Experience of using Dynamics, Concept, Maximo. Experience Experience of a similar customer facing role in a medium-sized business. Well-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities. Aptitudes Excellent command of the English language demonstrated through good verbal and written communication. Must be detail conscious, accurate and methodical in approach. Strong organizational and communication skills Able to work systematically and use own initiative. Able to work on more than one task at any given time. Must demonstrate strong interpersonal skills and be able to work as part of a team as well as independently. Character Must demonstrate a strong sense of customer focus, and promote a sense of team spirit and good morale within the office. Reliable, able to complete work within required time frame and manage own deadline requirements. Calm manner able to work under pressure and against rapidly changing demands and priorities. Able to work as part of a multi-disciplinary team, providing support to other areas of the business on occasions, as required. Ignore Facilities administrator / CS Admin / Facilities maintenance coordinator

As a Head of Service in Housing, you’ll be responsible for one of the core operational areas of service, working collaboratively with colleagues and partner organisations to ensure the housing needs of the people are met, through effective strategic management. Although this is an advert for a gen

Head of Retail & Customer InsightsChester | Highly Competitive Salary + FlexibilityWe are entering a new era in retail. AI, advanced analytics, and richer customer data are fundamentally changing how the world's biggest brands understand, serve, and grow their customers. As a result, entirely new le

The Regional Head of Customer Service is responsible for leading the Customer Service function for their given region, ensuring that homeowners receive a consistently high standard of service throughout their post-completion journey. This role exists as part of the regional senior leadership team, a

Are you a senior operational leader with experience in engineering services, lift, construction or a related technical industry? Liftec Express – a leading independent provider of lift maintenance, repair and modernisation services – is looking for a Head of Service Operations (London & Southea

Role: Head of Infrastructure and ServiceSalary: CompetitiveLocation: Ipswich (Hybrid - 3 days in office & up to twice per month travel to Glasgow)Fruition are currently recruiting for an experienced Head of Infrastructure and Service for a market leading organisation who are currently undergoing an

The Global Head of EaaS will be responsible for scaling, industrializing and governing SSIM's third party ETF manufacturing business across regions. Financial Management: Monitor profitability, cost of manufacturing and operational efficiency. Establish a Global Execution Framework: Create clear lau

The Director of Customer Services will provide strategic leadership to our customer services function, ensuring the delivery of a modern, high‑quality customer experience across all areas of contact and engagement. Candidates will bring experience of driving strategic customer‑focused improvemen

Head of Finance , youll play a critical part in shaping the future of a high-performing, forward-thinking emergency service. Head of Finance , youll report directly to the Chief Fire Officer and Chief Executive, taking ownership of financial strategy, governance, and long-term sustainability. Head o

You are here: Home / News / News / RAF Benevolent Fund – Head of StrategicPartnerships RAF Benevolent Fund – Head of StrategicPartnerships Permanent, | Full Time | Circa £70,000 + Excellent Benefits Location: London Make a Difference Every Day For more than 100 years, the RAF Benevolent Fund ha

Du steuerst und überwachst die Service- und Vertriebsziele sowie die zugehörigen Leistungskennzahlen. Du verfügst über mindestens 3 Jahre relevante Berufserfahrung im Vertriebs- und Serviceumfeld und hast idealerweise bereits erste Führungserfahrung. Deine spanischen und/oder portugiesischen Sp

A leading technology provider in the United Kingdom is seeking a Head of Customer Operations to oversee customer support and operational service delivery. The ideal candidate will have expertise in incident management and customer communication, leading a team to maintain service quality and build s

Providing a professional first point of contact and working effectively and professionally with internal and external colleagues to resolve customer enquiries, complaints and transactions covering a range of Council services which may include: Switchboard, Housing Benefit, Resident Support Fund, Foo

A leading travel platform is seeking a Service Delivery Director to define and implement customer service strategies for their Viator-Experiences business. This role involves managing both in-house and outsourced operations, ensuring exceptional service delivery, and championing operational excellen

We are seeking a highly skilled and experienced Head of Product ServiceNow to lead our ServiceNow product strategy and operations. We design, build and run the right technical competencies and partnerships to enable Capita to deliver seamless public and customer services – from working collaborati

A leading online fashion retailer in Greater London seeks a Head of Engineering, Customer Experience, to lead a team of ~40 engineers. This role involves defining the technology strategy, mentoring engineers, and enhancing customer journeys through innovative digital experiences. Benefits include an

A leading technology firm in the UK seeks a Head of Managed Service Operations to lead their professional services practice. The ideal candidate should have a deep understanding of live service operations, the ability to innovate through automation, and strong leadership skills. This role involves m

This is a remote-first position based in the UK, offering a supportive work environment and a range of perks including work from home flexibility. A next-generation ecommerce platform is looking for a Regional Manager of Customer Success (EMEA) to lead and grow a high-performing team. Your role will

The Royal Borough of Greenwich is seeking a dynamic and experienced Head of Legal Services to lead and manage one of our Legal Services teams and deputise for the Director of Legal & Democratic Services / Monitoring Officer when required. We’re looking for a dynamic and strategic legal professiona

Founded in 2010 by Nikki Scott following the death of her husband, Corporal Lee Scott, the charity currently offers a unique blend of emotional, practical, and educational support to over 750 young people. We are proud of our vibrant, non-traditional culture, which puts the needs of bereaved childre

Head of Service Delivery – Benefits. Head of Service Delivery – You. Head of Service Delivery – Key Responsibilities.

A leading technology consultancy based in the UK seeks an experienced Head of Customer Success to lead the customer success function. The ideal candidate has a background in Customer Success, strong communication skills, and experience with CRM tools. You will drive long-term value while collaborati

Head/Director of Existing Customer Strategy. This role offers the opportunity to lead the ECM team to really build out this function and define the future growth of the business. Assessing existing lending policies and customer strategies to enhance performance.

A leading email security solution provider is seeking a Head of Customer Success to drive customer outcomes and maximize retention. Ideal candidates will have over 7 years of experience in Customer Success in a B2B SaaS environment, with a strong focus on customer adoption, retention metrics, and te

As Head of Customer Success, you will take the lead in being the voice of our customer base. Knowledge of Customer Success innovation, best practices, and ability to leverage internal resources to drive efficiencies across Customer Success processes. Experience of managing a small Customer Success o

In modern times we may come to call this role as a Head of Customer Happiness, Customer Experience Champion, Customer Journey Director, Customer Insights & Experience Lead, Head of Customer Advocacy, Head of Technical Support, Technical Support Services Manager or Customer Support Manager. If you’

This role is to provide operational oversight of tenant support and engagement services, ensuring vulnerable veterans are empowered, well-supported, and actively involved in shaping the services they receive. To manage all Support Services across Soll, plus outreach services with partners. Responsib

Head of Customer Operations – UKI. This role offers significant influence across regional execution and global direction, with accountability for performance, people leadership, and customer outcomes. Partner closely with Customer Success, Product, Engineering, and other regional leaders to delive

A leading beauty industry firm in Milton Keynes is looking for a Head of Service Delivery to drive operational excellence and innovate service delivery. This position offers a salary of up to £80K plus numerous benefits. In this senior leadership role, you will lead a talented team while ensuring e

As Head of Customer Supply Chain, you will lead the end-to-end customer supply strategy, ensuring inventory availability supports channel growth and meets customer needs across retail, DTC, and B2B channels. You’ll have the chance to shape strategy, optimise operations, and work closely with a col

As such, they require a Head of Customer Experience who will oversee the delivery of seamless, efficient, and high-quality client services. Lead and mentor a team of service delivery managers, technicians, quality managers, and customer support specialists. Streamline and optimize service delivery p

A leading talent solutions firm in the UK is seeking a Head of Customer Success to drive operational excellence and client engagement. This senior role involves leading the Customer Success function, enhancing commercial performance, and fostering long-term partnerships. The ideal candidate will pos

A local government organization in the United Kingdom is seeking a Head of Service for the Integrated Front Door and Emergency Duty Service. This is an opportunity to be at the forefront of enhancing child services and making a substantial impact.

Head of Customer Acquisition – Exhibition Stands, York. Every qualified opportunity you create will be passed to our experienced sales professionals to close. Experience in exhibitions, events or B2B services is helpful — but commercial intelligence and relationship maturity matter more.

Our client is seeking a strategic and hands‑on Head of Customer Support to architect, build, and scale a world‑class support function. You are comfortable discussing software products and can translate customer issues into clear, actionable insights for technical teams. Implementation of automat

This senior leadership role involves managing a budget of circa £4m and ensuring optimal delivery of responsive repairs across their housing stock. The ideal candidate will have proven experience in operational leadership within the Social Housing sector, strong skills in contract and budget manage

This position offers a mix of onsite and remote work, making it an attractive opportunity for skilled professionals. This role involves managing digital transformation projects focused on customer services while ensuring compliance with regulatory requirements. Candidates should have experience with

A leading coffee company in London seeks a Head of Technical to lead their coffee equipment function. Ozone Coffee Roasters offers competitive wages, flexible working opportunities, and a vibrant work culture focused on professional development. You'll ensure high standards of service across wholesa

The Head of Customer Supply Chain – EU is responsible for leading and optimising the end‑to‑end customer supply chain function within the EU markets. This includes full ownership of order management, customer fulfilment, domestic transport, third‑party logistics (3PL) relationships, and cust

A leading consultancy firm in Greater London is looking for a Head of IT Service Management to set the vision and strategy for service management. This role involves leading operational teams, managing service delivery, and ensuring high-quality IT services. Candidates should have experience in IT s