Head of customer success jobs in Loughton - Page 13Create job alerts

The front-line of problem solving, combining a technical mind with people skills to build customer experiences that delight and scale. Understanding our primary partners (installation businesses) and customers (homeowners and landlords) and delivering a comprehensive offering that supports them. To

Berkshire based - hybrid role Please send your CV to me, Martin Warner, and I will get back to you as soon as possibleMy client is is expansion mode and is actively looking to recruit a very strong Client and Customer Manager who will join a hardworking and motivated team of

As Head of Customer Care, you will lead the full Customer Care function within the Operating Company - guiding, coaching and developing your team to deliver outstanding service while fostering and championing a customer‑first culture across the business. What you’ll do as a Head of Customer Care

A fast-growing B2B SaaS platform in London is seeking a Head of Customer Success to lead and scale the Customer Success function. The ideal candidate has 4-7 years of relevant experience in B2B SaaS, a proven ability to build teams, and strong leadership skills. This role offers significant autonomy

A global software company in the UK is seeking a Head of Customer Operations to enhance the customer experience across the UK & Ireland. This role requires a senior leader with over 5 years of experience in customer operations, capable of driving software adoption and operational excellence. The pos

A major utility company in the UK seeks a Head of Customer Experience to lead transformational initiatives that enhance customer engagements. Candidates should have proven experience in large-scale customer experience improvements and a passion for customer centricity. This strategic role involves c

A leading wealth management platform in the UK is looking for a Head of Customer Operations to lead and scale their customer operations teams. The ideal candidate should have experience in managing large-scale operational functions, focusing on customer outcomes and compliance. You will collaborate

Lead, mentor, and develop a high‑performing Customer Success team, fostering a culture of excellence. Lead Customer Success at a rapidly expanding B2B SaaS platform revolutionizing how consumer brands manage field teams. Lead and scale the entire Customer Success function, transforming it into a g

Leading and further developing a team of customer and marketing professionals to deliver exceptional outcomes that align with our corporate mission of Experience First. We are seeking a highly motivated and creative Head of Customer to establish and manage the national customer strategy for our dive

Today, we serve millions of cups of coffee across London and the UK each year, and we’ve helped hundreds of thousands of people make better, more sustainable coffee at home. Roasting hundreds of tonnes of coffee each year, the roastery is the heart of our coffee operation. This role is both strate

As the Head of Customer Value Management, you will be responsible for leading the development of the Nest’s Customer Value Management (uss) strategy and capabilities across Member and non-account managed B2B customers, encouraging them to stay and do more with Nest. Extensive previous experience i

Define and embed the Customer Success vision, creating a culture of value and advocacy. We collaborate as a team to meet the high standards expected of us and demand the best of ourselves through our values. Take the lead in shaping Cornerstone's Customer Success function across our Growth portfolio

The front-line of problem solving, combining a technical mind with people skills to build customer experiences that delight and scale. Understanding our primary partners (installation businesses) and customers (homeowners and landlords) and delivering a comprehensive offering that supports them. To

A leading sleep product company is seeking a Head of Customer Experience to revolutionize their customer interactions and journey. You will lead a dedicated team, embedding new standards and leveraging customer data to enhance retention and drive loyalty.

Global Head of Customer Success AI-Driven Fitness Technology. Global Head of Customer Success. Own global success metrics such as churn expansion revenue net retention customer health scores and customer satisfaction (NPS/CES).

A leading WordPress hosting company is looking for a Head of Customer Success to shape their customer success strategy. This position offers flexible PTO and professional development budgets, making it an exciting opportunity for the right leader. The ideal candidate will have a strong background in

Head of Customer Success (EMEA). Head of Customer Success (EMEA). Experienced in customer success / full ownership responsibility for managing customers.

As Head of Existing Customer Analytics, you will lead a small but high‑impact team responsible for delivering data‑driven insights that shape how the business serves, retains, and optimises the relationship and value with their customer base. Head of Existing Customer Analytics – Financial Ser

A global EdTech company is seeking a Head of Customer Success (EMEA) to oversee university partnerships and lead the onboarding process of the Cadmus platform. The position requires presence in the London office two days a week and supports a diverse and inclusive work environment.

Proven success in growing the client/customer success function and overall customer-focused operations to support a rapidly growing business, ideally with exposure to driving revenue growth of a successful business. A track record of successfully leading and scaling similar functions, including but

As the Head of Customer Success, you will be the ultimate advocate for the function, working across all customer segments - from SMB to Enterprise - to ensure the value and scope of Customer Success are understood and championed internally. Proven experience leading and scaling Customer Success func

We are seeking a Head of Customer Success for EMEA to drive adoption, value realization, and NDR across the region. Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, San Francisco, Toronto, Paris, and London. You will directly manag

A leading talent solutions firm in the UK is seeking a Head of Customer Success to drive operational excellence and client engagement. This senior role involves leading the Customer Success function, enhancing commercial performance, and fostering long-term partnerships. The ideal candidate will pos

A global EdTech company is seeking a dedicated Head of Customer Success (EMEA) to enhance relationships with educators and manage platform implementations across UK universities. The position requires presence in the London office two days a week and offers a diverse and inclusive workplace.

Proven experience leading Customer Experience, Customer Success or Operations in a fast‑growing environment. We’re hiring a Head of Customer Experience. It's a product of an age of oil and gas, riddled with markups and middlemen.

Head of Customer Success (EMEA). Head of Customer Success (EMEA). Experienced in customer success / full ownership responsibility for managing customers.

Deliver commercial growth through ownership of senior level customer relationships, commercial and contract negotiations, and the development of a value‑led customer success proposition that maximises ROI. Drive customer success and retention by setting a clear customer success strategy, identifyi

Proven experience leading and scaling Customer Success teams in a SaaS or tech-led environment. Lead and scale a Customer Success function that helps world-class retailers unlock value from a world class ecommerce/logistics platform. Lead, coach and grow a high-performing Customer Success team, crea

That's why we offer a hybrid working model, where you’ll spend a minimum of 50% of your working time per month in the Manchester office. AJ Bell is one of the fastest‑growing investment platform businesses in the UK offering an award‑winning range of solutions that caters for everyone, from p

The Head of Customer Service leads the Customer Support and Service Management departments to deliver world-class customer service to all customers and partners. Deliver to a Customer Service strategy (as agreed with Senior Management), which focuses on creating a customer-centric culture. Make succ

Implementation, onboarding and customer success teams (currently ~8 people, growing). Senior experience leading Customer Success / Implementation in. Do you believe Customer Success should be a.

A leading trading platform in London is seeking a Head of Customer Success to manage their global success teams. Candidates should have proven experience in customer success within the financial spread betting industry. This position offers a competitive salary and a range of benefits, including pri

AJ Bell is one of the fastest‑growing investment platform businesses in the UK offering an award‑winning range of solutions that caters for everyone, from professional financial advisers to DIY investors with little to no experience. That's why we offer a hybrid working model, where you’ll spe

A leading consultancy in the financial sector is seeking a Customer Success Director to drive customer satisfaction and revenue growth. The ideal candidate will have over 8 years of experience in Customer Success or Account Management within Capital Markets or B2B SaaS. Key responsibilities include

We’re looking for a high-impact Head of Customer Success to lead a team of 11 CSMs and ensure customers realise the full value from the Dext product suite. The role, what you’ll do as Head of Customer Success:. Reporting to the UK GM, you’ll own Customer Success for Dext UK, setting the strate

A leading FinTech company in London seeks a VP of Customer Success to lead customer lifecycle management post-sale. This role demands 8+ years of experience in Customer Success leadership within a B2B SaaS or FinTech environment. The role offers flexible working arrangements and numerous benefits in

Proven success in growing the client/customer success function and overall customer-focused operations to support a rapidly growing business, ideally with exposure to driving revenue growth of a successful business. A track record of successfully leading and scaling similar functions, including but

As the Head of Customer Success, you will be based in London and will oversee our global customer success teams who are located in Sydney, Kuala Lumpur, Lisbon, and London. Proficiency in using HubSpot or similar customer success platforms. Reporting directly to the COO and contribute to the strateg

A leading health insurance provider in the UK seeks a Director of Customer Services Transformation to design and implement operational strategies. You will lead transformation programmes to enhance customer experience while managing a significant budget. The role requires experience in large-scale o

A leading aviation analytics company is seeking a Global Head of Customer Support to lead their customer support organization. You will drive operational excellence and professional communications to improve the overall customer experience. This position focuses on collaboration with cross-functiona

Moneybox is entering a pivotal stage of operational transformation, and this is a unique opportunity to define how we serve customers at scale, building the foundations for long‑term success. The Head of Customer Operations is a senior leadership role responsible for leading and scaling Moneybox��

As Head of Engineering, Customer Experience, you’ll lead a team of 40 engineers and scientists across five squads, shaping how millions of customers discover, shop, and trust our products without ever touching or trying them on. Head of Engineering (Customer Experience). Understanding of search, e

The ideal candidate should have a proven track record in customer care leadership, excellent communication skills, and proficiency with Microsoft Office. A leading housebuilder in the UK seeks a Head of Customer Care to lead their Customer Care function. This role offers significant opportunity for

As the Head of Customer Success, you will be the ultimate advocate for the function, working across all customer segments - from SMB to Enterprise - to ensure the value and scope of Customer Success are understood and championed internally. Hire, lead, mentor, and inspire a growing team of Customer

A leading tech firm is seeking a Head of Customer Success in London. Candidates should have a proven track record in Customer Success, exceptional communication skills, and proficiency in Salesforce. This executive role focuses on managing and mentoring teams while ensuring the growth and retention

A cutting-edge AI research company in Greater London is seeking a VP Customer Success to lead the customer journey and drive renewals. The role requires 8–15 years in customer success roles, aiming to enhance customer value and ensure satisfaction for global brands.

A leading AI-powered business planning platform in London is seeking a Head of Customer Success for EMEA. Ideal candidates will have experience in B2B SaaS Customer Success and possess strong people management and executive engagement skills.

A technology company is seeking a Head of Customer Experience & Contact Center Operations in London. The role requires senior leadership experience in multi-site customer service and contact center operations, focusing on service performance and workforce planning. Competitive compensation includes