Advice and Support Worker (1 year post)
8 days ago
Gloucester
At GARAS, we stand alongside refugees, asylum seekers and other migrants as they rebuild their lives. We’re a medium-sized, trauma‑informed and compassionate organisation, and we’re looking for someone with experience in advice work who’s ready to take on a meaningful challenge to join us as an Advice and Support Worker. This one year post offers the successful candidate the chance to join a dedicated team of staff and volunteers who work in a fast‑moving environment where no two days are the same. You’ll provide vital advice and advocacy - helping clients to navigate complex immigration and welfare systems. You will maintain GARAS' Adv What you’ll do • Provide independent, impartial advice on immigration and welfare issues (including housing, benefits, health, education, training and employment)., • Advocate for clients, liaising with agencies such as the Home Office, Migrant Help, local housing providers, health and social services, and other statutory or voluntary organisations., • Maintain clear, professional boundaries and ensure confidentiality at all times., • Work closely with the Advice Manager, team members and volunteers to deliver a consistently high‑quality advice service., • Keep accurate, up‑to‑date case records compliant with GDPR and AQS (Advice Quality Standards)., • Support volunteers involved in advice work., • Take part in supervision, team meetings, and debriefs that keep our service trauma‑informed and collaborative., • Contribute to developing and improving GARAS’s advice systems and service quality., • Experience in delivering advice work — ideally in immigration, asylum, or welfare rights, • Strong communication and negotiation skills, • Organised, detail‑oriented approach to record‑keeping and case management, • A genuine commitment to equality, compassion and empowerment, • Willingness to learn and stay up to date with legislation, guidance and good practice, • Be part of an organisation that values care, professionalism and humanity, • Work in a supportive environment guided by trauma‑informed principles