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SOC-IP ARCHITECT Cambridge- or- Bristol, England, United Kingdom Remote UK is another possibility The office is in Cambridge Remote/hybrid with (mildly) occasional travel to Cambridge Must be ILR or British National, Baya is not able to sponsor Visas About the role: We are seeking an SoC hardware architect to work on network-on-chip and/or cache-coherency IP specifications. This is an opportunity to play a key role in one of the industry’s most happening startups, shaping our technology portfolio, bringing expertise and creativity to our solutions Responsibilities: • Develop hardware architectures for Baya products, • Explore options and validate architectural choices, using different modelling techniques as appropriate, • Write specifications, • Collaborate with hardware and software engineering teams to ensure accurate execution against architecture, • Collaborate with customer-support team to ensure detailed understanding of architecture, • Interact with lead customers to understand and meet their requirements Qualifications and Preferred Skills: • BS, MS in Electrical Engineering, Computer Engineering or Computer Science, • 8+ years and current hands-on experience in SoC architecture or microarchitecture, • In-depth understanding of digital hardware for some or all of cache-coherency, NoC, D2D interfaces, or other system IP, • Experience of large SoC projects including system-level understanding of some or all of place-and-route, RAS, security, interface-IP, QoS, • In-depth understanding of AMBA and other standard on-chip interfaces, • Experience with modern programming/source-control/scripting eg Python/Git is a plus, • Excellent problem-solving skills and attention to detail, • Strong communication and collaboration skills Compensation: • Salary commensurate with experience, • Performance incentives, • Comprehensive medical, dental, and vision benefits, • Equity

DevSecOps Security Engineer - AWS, Cloud, Security Cambridge / Hybrid - £80,000 - £100,000 (DOE) About the Company A rare opportunity to join one of Cambridge's leading AI innovators, a business shaping the future of intelligent automation and rapidly outpacing its competitors. This is a chance to be part of a high‑growth technical environment where engineering excellence and security maturity sit at the heart of the organisation's ambitions. Role Overview We are seeking a DevSecOps Security Engineer to help elevate security across cloud platforms, delivery tooling, and production environments. You'll play a central role in embedding modern defensive practices, advancing automation, and strengthening engineering resilience across the organisation. This position requires being on‑site in Cambridge three days per week, so applicants should be comfortable with a regular hybrid working pattern. Platform Security & Automation * Introduce protective validation steps throughout software delivery workflows, covering code quality, open‑source components, and container images. * Engineer automated mechanisms that streamline compliance reporting and reduce operational overhead. * Enforce policy‑driven safeguards within infrastructure deployment processes. * Improve credential management approaches and mature access governance practices. Exposure Management & Technical Controls * Assist in reviewing weaknesses across applications and infrastructure and support risk‑based prioritisation. * Partner with engineering teams to resolve issues efficiently and pragmatically. * Refine detection tooling by tuning logic and reducing unnecessary or inaccurate alerts. Operational Readiness & Observability * Strengthen visibility across systems through improved log pipelines, alerting pathways, and monitoring strategies. * Contribute to updating response guidelines, runbooks, and incident‑handling materials. * Support initiatives aimed at enhancing defensive posture and operational robustness across platforms. Core Requirements * Strong experience in DevSecOps, cloud security, or infrastructure security functions. * Hands‑on knowledge of modern CI/CD pipelines and automation tooling. * Proven background securing AWS environments (Azure or GCP is also valuable). * Practical experience with security scanning, vulnerability tooling, and tuning to improve accuracy. * Proficiency in automation or scripting languages such as Python or Bash. * Experience delivering infrastructure through IaC tooling such as Terraform or CloudFormation. Preferred Background & Additional Capabilities * Knowledge of securing containerised environments and orchestration platforms. * Experience working within assurance‑focused frameworks including ISO 27001, SOC 2, or NIST. * Familiarity with automated governance and policy‑driven cloud controls. * Exposure to investigative, detection, or security operations workflows. Qualifications That Would Be Beneficial * Industry security certifications such as CISSP, CISM, CCSP, or GSEC. * Cloud‑focused qualifications like AWS Security Specialty, AWS Solutions Architect, Azure Security Engineer Associate, or Google Professional Cloud Security Engineer. * DevOps and automation‑related certifications such as Terraform Associate, CKA/CKAD, or Kubernetes Security Specialist (CKS). * Compliance and governance accreditations including ISO 27001 Lead Implementer/Lead Auditor, CompTIA Security+, or NIST‑aligned training. * Relevant computing or cybersecurity degree (BSc/MSc) or equivalent practical experience. Keywords DevSecOps, Cloud Security, AWS, Azure, GCP, CI/CD, Secure Software Delivery, Static Analysis, Dynamic Analysis, Dependency Scanning, Container Security, Kubernetes Security, Infrastructure as Code, Terraform, CloudFormation, Pipeline Security, Cloud Governance, Policy as Code, Secrets Management, Identity and Access Management, Vulnerability Remediation, Threat Detection, Observability, Logging, Automation Engineering, Python, Bash, Zero Trust, Security Hardening, Cloud Monitoring, Least Privilege, Compliance Automation, Security Orchestration About Adecco Adecco is acting as an Employment Agency. We are proud to be an equal opportunities employer. We are on the client's supplier list for this role

Title : Senior Linux Engineer Company : Telecoms Location : Cambridge (on site) Pay : Up to £85,000 + excellent benefits Company : One of the most advanced and (genuinely) passionate telecoms teams, developing infrastructure literally keeping millions of the British public safe, are looking for a Senior Software Engineer with expertise in Linux Kernel development to join the team. This role is live due to general growth;demand is exceptionally high for their best-in-class products and R&D is constant, so their base platform needs constant innovation. Role : You will be a significant senior hire, with significant engineering responsibility including for the trialing of new open-source technologies, as well as the prototyping of novel systems. Much of your work will focus on performance optimisation; strong C++ skills are critical for your success in this position . About you: 4+ years' commercial development experience Excellent kernel-level experience Excellent C++ skills Willing to work on site You love solving hard-core engineering problems surrounded by intelligent people who love what they do Full details are available. Please don't hesitate to get in touch. TPBN1_UKTJ

Title: Linux Kernel Engineer Company: Telecoms Location: Cambridge (on site) Pay: Up to £85,000 + excellent benefits Company: One of the most advanced and (genuinely) passionate telecoms teams, developing infrastructure literally keeping millions of the British public safe, are looking for a Senior Software Engineer with expertise in Linux Kernel development to join the team. This role is live due to general growth; demand is exceptionally high for their best-in-class products and R&D is constant, so their base platform needs constant innovation. Role: You will be a significant senior hire, with significant engineering responsibility including for the trialing of new open-source technologies, as well as the prototyping of novel systems. Much of your work will focus on performance optimisation; strong C++ skills are critical for your success in this position. About you: • 4+ years' commercial development experience, • Excellent kernel-level experience, • Excellent C++ skills, • Willing to work on site, • You love solving hard-core engineering problems surrounded by intelligent people who love what they do Full details are available. Please don't hesitate to get in touch

Receptionist Location: Cambridge Salary: £20,884 pro rata (£29,884 FTE) Working hours: 26.25 hours a week, full year Vacancy Type: Part Time The Perse School Cambridge is one of the country’s leading independent co-educational day schools for children aged 3-18. Our aim is to be a leading employer of choice. This means we strive to be a school where staff say they are proud and excited to work, and feel valued, respected and motivated. We are committed to providing a very competitive salary and benefits scheme at the same time as offering a wide range of opportunities for personal and professional development. We want our staff to feel engaged and purposeful so that they, in turn, help pupils to be happy and successful. The Perse School is seeking to appoint two part time Receptionists to provide a professional welcome to parents and visitors as well as vital administrative support to the Upper School office. to join our Maintenance department. Reception at The Perse is the first point of contact for parents, prospective parents and other visitors to the School, and is open from 7.45am – 5.45pm Monday to Friday during term time and 8.00am – 5.00pm during holiday periods. The School Office at the Upper School provides administrative support to Senior Staff, Academic Departments and the Pastoral Team as well as supporting other departments during busy periods (e.g. Admissions). Reception provides a vital service to the School in providing a professional welcome to parents and visitors, as well as being a source of information and assistance to members of staff and pupils. The hours are 26.25 per week, full year, to alternate mornings and afternoons, including a handover period (7.45am – 1.00pm and 12.30pm – 5.45pm). Some flexibility in working hours to cover absence would be an advantage. To Apply If you feel you are a suitable candidate and would like to work for The Perse School, please click apply to be redirected to our website to complete your application. Closing date: Friday 24th April at midday but applications will be considered as they are received; The Perse School reserves the right to make an appointment before the closing date. The School actively supports equality, diversity and inclusion and encourages applications from all sections of society. Safer Recruitment The Perse School recognises that an important element in safeguarding our pupils is a robust recruitment process that incorporates measures to deter, reject or identify people who might abuse children, or who are otherwise unsuited to work with them. We are committed to safeguarding and promoting the welfare of children and applicants must be willing to undergo child protection screening appropriate to the post including: references from previous employers, a Disclosure and Barring Service check at the enhanced level, as well as eligibility to work in the UK (in compliance with UK immigration regulations).All work carried out at the School on a regular basis amounts to regulated activity. This role is also exempt from the Rehabilitation of Offenders Act 1974. Safeguarding and promoting the welfare of children is everyone's responsibility. The School is committed to acting in the best interests of the child so as to safeguard and promote the welfare of children and young people. The School requires everyone who comes into contact with children and their families to share this commitment. Interviews will be conducted in person, and they will explore candidates’ suitability to work with children

Business Development Support Manager Are you ready to step into a fast-paced, international role at the forefront of cutting-edge technology? We're delighted to be working with a global leader, specialising in highly technical industry market research across the globe, with offices here in the UK, Asia and the US. The company operates a remote working policy for their sales team, as such, the role would be fully home based with international travel to events and clients where needed. Due to continued growth and high demand, they now seek to employ an experienced Business Development Manager who will be responsible for all aspects of the sales cycle. You will be given a European territory in their rapidly growing, research and media sales division. You will be required to speak intelligently to professionals and experts across a variety of niche high tech industries and pitch a portfolio of products both bespoke and subscription - clients could range from Start Ups and SEM's to global corporations. What You'll Be Doing Connecting with new prospects and arranging high-value meetings for senior teams Representing the company at international conferences and exhibitions Building relationships with senior executives and expanding a global network Understanding client challenges and matching them with tailored solutions Collaborating across teams including analysts and marketing Supporting meetings, travel planning, and company initiatives Maintaining CRM systems and tracking key business activity Delivering presentations and engaging with clients worldwideWhat We're Looking For Experience in sales, business development, or customer-facing roles Highly organised, proactive, and self-motivated mindset Strong communication and interpersonal skills Confidence engaging with senior professionals Willingness to travel extensively (internationally, fully funded) Adaptable, driven and eager to grow in a dynamic environment What's In It For You Extensive international travel opportunities Hands-on exposure to cutting-edge technologies and global markets Training from experienced teams across the UK, USA, and Asia High autonomy with real influence on business growth A clear path for career development in a global B2B environment The chance to work with a highly regarded organisation at the forefront of innovation If you're ambitious, globally minded, and excited by the idea of combining travel, technology, and business development, this could be your next big move. Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge our recruiters source staff for small and international businesses across the South of England. For registration purposes, please let us know where you are currently based or which locations you are considering as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy

Business Development Manager - Remote Based Are you ready to step into a fast-paced, international role at the forefront of cutting-edge technology? We're delighted to be working with a global leader, specialising in highly technical industry market research across the globe, with offices here in the UK, Asia and the US. The company operates a remote working policy for their sales team, as such, the role would be fully home based with international travel to events and clients where needed. Due to continued growth and high demand, they now seek to employ an experienced Business Development Manager who will be responsible for all aspects of the sales cycle. You will be given a European territory in their rapidly growing, research and media sales division. You will be required to speak intelligently to professionals and experts across a variety of niche high tech industries and pitch a portfolio of products both bespoke and subscription - clients could range from Start Ups and SEM's to global corporations. What You'll Be Doing Connecting with new prospects and arranging high-value meetings for senior teams Representing the company at international conferences and exhibitions Building relationships with senior executives and expanding a global network Understanding client challenges and matching them with tailored solutions Collaborating across teams including analysts and marketing Supporting meetings, travel planning, and company initiatives Maintaining CRM systems and tracking key business activity Delivering presentations and engaging with clients worldwideWhat We're Looking For Experience in sales, business development, or customer-facing roles Highly organised, proactive, and self-motivated mindset Strong communication and interpersonal skills Confidence engaging with senior professionals Willingness to travel extensively (internationally, fully funded) Adaptable, driven and eager to grow in a dynamic environment What's In It For You Extensive international travel opportunities Hands-on exposure to cutting-edge technologies and global markets Training from experienced teams across the UK, USA, and Asia High autonomy with real influence on business growth A clear path for career development in a global B2B environment The chance to work with a highly regarded organisation at the forefront of innovation If you're ambitious, globally minded, and excited by the idea of combining travel, technology, and business development, this could be your next big move. Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge our recruiters source staff for small and international businesses across the South of England. For registration purposes, please let us know where you are currently based or which locations you are considering as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy

E-commerce Graphic Designer Home Based (1/2 days per month in Cambridge, depending on location) | Competitive Salary + Benefits We're partnering with a fast-growing, entrepreneurial eCommerce business that sits at the intersection of creativity and commercial performance. Operating across both its own consumer brands and a specialist eCommerce agency, the company has built a reputation for delivering high-impact digital experiences that don't just look great - they convert. This is an opportunity to join a collaborative, ambitious team where testing, learning, and continuous improvement are embedded in the culture. If you're excited by the idea of seeing your work directly influence sales and growth, this role offers genuine ownership and visibility. The Role This is a flexible home based position (days in can vary depending if you are based further away or locally) combining digital design, eCommerce trading, and performance marketing. You'll split your time between creating high-quality digital assets and optimising them based on real performance data. Unlike traditional design roles, success here isn't just about aesthetics - it's about results. You'll be expected to take ownership of your work, analyse how it performs, and continuously refine it to improve conversion, engagement, and revenue. What You'll Be Doing You'll play a key role in driving online performance across a portfolio of products and platforms. This includes: Designing and refining product imagery and enhanced content Creating multiple variations of assets to test and learn what performs best Managing and optimising product listings across eCommerce and marketplace channels Running A/B tests and using data insights to improve conversion rates Supporting website updates, landing pages, and product launches Applying UX/UI and CRO principles to improve the customer journey Collaborating with marketing and trading teams to align on commercial goalsAlongside this, you'll contribute to wider creative and campaign activity, including paid social content and digital advertising, while maintaining high visual standards across all outputs. What We're Looking For We're looking for someone who combines creative ability with commercial awareness. You should be comfortable switching between design tools and performance metrics, and motivated by improving results over time. You'll likely bring: Experience with Adobe Creative Suite (Photoshop, Illustrator, InDesign) Experience designing digital assets for consumer brands, ideally for ecommerce or Amazon The ability to work within brand guidelines while improving existing assets A strong understanding of what drives eCommerce conversion Confidence working with data, testing, and optimisation Strong organisation skills and the ability to manage multiple priorities An interest in AI tools and emerging trends in eCommerce and design It would be advantageous if you also have experience with eCommerce platforms, A/B testing or CRO, website CMS tools, or motion graphics - but these aren't essential. Experience This role would suit someone with around 2 years' experience in eCommerce, digital design, or a trading-focused role. Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge our recruiters source staff for small and international businesses across the South of England. For registration purposes, please let us know where you are currently based or which locations you are considering as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy

E-commerce Content Designer Cambridge (Hybrid) | Competitive Salary + Benefits We're partnering with a fast-growing, entrepreneurial eCommerce business that sits at the intersection of creativity and commercial performance. Operating across both its own consumer brands and a specialist eCommerce agency, the company has built a reputation for delivering high-impact digital experiences that don't just look great - they convert. This is an opportunity to join a collaborative, ambitious team where testing, learning, and continuous improvement are embedded in the culture. If you're excited by the idea of seeing your work directly influence sales and growth, this role offers genuine ownership and visibility. The Role This is a hybrid position combining design, eCommerce trading, and performance marketing. You'll split your time between creating high-quality digital assets and optimising them based on real performance data. Unlike traditional design roles, success here isn't just about aesthetics - it's about results. You'll be expected to take ownership of your work, analyse how it performs, and continuously refine it to improve conversion, engagement, and revenue. What You'll Be Doing You'll play a key role in driving online performance across a portfolio of products and platforms. This includes: Managing and optimising product listings across eCommerce and marketplace channels Running A/B tests and using data insights to improve conversion rates Designing and refining product imagery and enhanced content Creating multiple variations of assets to test and learn what performs best Supporting website updates, landing pages, and product launches Applying UX/UI and CRO principles to improve the customer journey Collaborating with marketing and trading teams to align on commercial goalsAlongside this, you'll contribute to wider creative and campaign activity, including paid social content and digital advertising, while maintaining high visual standards across all outputs. What We're Looking For We're looking for someone who combines creative ability with commercial awareness. You should be comfortable switching between design tools and performance metrics, and motivated by improving results over time. You'll likely bring: A strong understanding of what drives eCommerce conversion Confidence working with data, testing, and optimisation Experience with Adobe Creative Suite (Photoshop, Illustrator, InDesign) The ability to work within brand guidelines while improving existing assets Strong organisation skills and the ability to manage multiple priorities An interest in AI tools and emerging trends in eCommerce and designIt would be advantageous if you also have experience with eCommerce platforms, A/B testing or CRO, website CMS tools, or motion graphics - but these aren't essential. Experience This role would suit someone with around 1-2 years' experience in eCommerce, digital design, or a trading-focused role. Strong junior candidates with a relevant portfolio and clear commercial mindset will also be considered. Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge our recruiters source staff for small and international businesses across the South of England. For registration purposes, please let us know where you are currently based or which locations you are considering as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy

We're working with a fast-growing B2C healthcare retailer to hire a Customer Success Manager at a key stage of their journey. This is a transformation role, focused on evolving a reactive support function into a proactive, efficient, and tech-enabled customer success operation. You'll take ownership of the end-to-end customer experience while leading a team of 6 remote support agents. Alongside managing escalations, your focus will be on improving how the function operates; introducing better processes, optimising tools like Zendesk, and implementing automation and AI to reduce manual workload and improve customer engagement. The goal is to build a function that not only supports customers but actively drives retention, efficiency, and growth. This role sits at the centre of the business, working closely with operations, logistics, and product teams to ensure a seamless customer journey. You'll act as the voice of the customer internally, using data and insight to identify trends, improve service delivery, and influence decision-making. The position is hybrid, with an expectation of four days a week in the office to begin with, with flexibility to move to three days over time. We're looking for someone with experience in customer success or support who brings a strong operational mindset and is comfortable working in a high-volume environment. You should be confident in implementing new systems or processes and ideally have had exposure to automation or AI within a customer function. Backgrounds in B2C businesses, particularly retail or companies selling physical products at scale, are especially relevant, though we're open to broader experience. Any exposure to healthcare or regulated environments would be a bonus. This opportunity would suit someone who is hands-on, pragmatic, and commercially aware-either a step-up candidate ready to take ownership or an experienced operator who enjoys building and improving functions in a scaling business. If you're interested in shaping a customer success function and using technology to drive smarter, more efficient ways of working, we'd love to hear from you. Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge our recruiters source staff for small and international businesses across the South of England. For registration purposes, please let us know where you are currently based or which locations you are considering as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy

Customer Success Executive Our client is a fast growing and profitable, US based software company now seeking to hire a UK based Customer Success Executive. This is a fully remote role, working the hours of 10am to 7pm UK time, ideally suiting a motivated self-employed individual, or through on EOR. About the Role In this role, you will serve as the primary point of contact for a diverse customer base, including founders, investors and professionals working under tight timelines. You will be responsible for delivering clear, thoughtful and high-quality written communication (email) while helping users navigate complex and nuanced topics. This is a writing-intensive, detail-oriented position that requires strong critical thinking and a commitment to continuous improvement. You'll gain exposure to the inner workings of high-growth companies while developing deep expertise in customer communication and problem-solving. What Makes This Role Unique Challenging, high-skill work: Customer enquiries are often complex and require careful analysis and precise communication. Continuous learning: The role involves ongoing development and refinement of writing and problem-solving skills. Ambiguity-friendly environment: Not all questions have clear answers - you'll often guide customers toward informed decisions rather than providing definitive solutions.Key Responsibilities Respond to customer enquiries with thoughtful, empathetic and precise written communication Create and maintain help centre content, and identify opportunities for new resources Collaborate with engineering to investigate and resolve user-reported issues Support product development by testing features and sharing customer feedback Identify trends in customer questions and proactively communicate insights to the team Requirements Strong passion for helping people High emotional intelligence Excellent analytical and logical thinking skills Exceptional written English, with clarity and precision Strong attention to detail Ability to work independently in a remote environment Comfort with learning and using new software toolsWork Environment & Benefits Fully remote, distributed team with a long-standing remote-first culture Collaborative, supportive and highly autonomous work environment Flexible scheduling with an emphasis on team coverage and productivity Professional development support (books, courses, tools, etc.)No prior domain-specific experience is required - training will be provided for the subject matter but a drive for customer satisfaction and being the 'problem solver' is a must! This is a fully remote position and all candidates will be tested prior to interview. Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge our recruiters source staff for small and international businesses across the South of England. For registration purposes, please let us know where you are currently based or which locations you are considering as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy

Ecommerce Trading & Design Executive Cambridge (Hybrid) | Competitive Salary + Benefits We're partnering with a fast-growing, entrepreneurial eCommerce business that sits at the intersection of creativity and commercial performance. Operating across both its own consumer brands and a specialist eCommerce agency, the company has built a reputation for delivering high-impact digital experiences that don't just look great - they convert. This is an opportunity to join a collaborative, ambitious team where testing, learning, and continuous improvement are embedded in the culture. If you're excited by the idea of seeing your work directly influence sales and growth, this role offers genuine ownership and visibility. The Role This is a hybrid position combining design, eCommerce trading, and performance marketing. You'll split your time between creating high-quality digital assets and optimising them based on real performance data. Unlike traditional design roles, success here isn't just about aesthetics - it's about results. You'll be expected to take ownership of your work, analyse how it performs, and continuously refine it to improve conversion, engagement, and revenue. What You'll Be Doing You'll play a key role in driving online performance across a portfolio of products and platforms. This includes: Managing and optimising product listings across eCommerce and marketplace channels Running A/B tests and using data insights to improve conversion rates Designing and refining product imagery and enhanced content Creating multiple variations of assets to test and learn what performs best Supporting website updates, landing pages, and product launches Applying UX/UI and CRO principles to improve the customer journey Collaborating with marketing and trading teams to align on commercial goalsAlongside this, you'll contribute to wider creative and campaign activity, including paid social content and digital advertising, while maintaining high visual standards across all outputs. What We're Looking For We're looking for someone who combines creative ability with commercial awareness. You should be comfortable switching between design tools and performance metrics, and motivated by improving results over time. You'll likely bring: A strong understanding of what drives eCommerce conversion Confidence working with data, testing, and optimisation Experience with Adobe Creative Suite (Photoshop, Illustrator, InDesign) The ability to work within brand guidelines while improving existing assets Strong organisation skills and the ability to manage multiple priorities An interest in AI tools and emerging trends in eCommerce and designIt would be advantageous if you also have experience with eCommerce platforms, A/B testing or CRO, website CMS tools, or motion graphics - but these aren't essential. Experience This role would suit someone with around 1-2 years' experience in eCommerce, digital design, or a trading-focused role. Strong junior candidates with a relevant portfolio and clear commercial mindset will also be considered. Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge our recruiters source staff for small and international businesses across the South of England. For registration purposes, please let us know where you are currently based or which locations you are considering as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy

We're working with a fast-growing B2C healthcare retailer to hire a Customer Service/Experience Manager at a key stage of their journey. This is a transformation role, focused on evolving a reactive support function into a proactive, efficient, and tech-enabled customer success operation. You'll take ownership of the end-to-end customer experience while leading a team of 6 remote support agents. Alongside managing escalations, your focus will be on improving how the function operates; introducing better processes, optimising tools like Zendesk, and implementing automation and AI to reduce manual workload and improve customer engagement. The goal is to build a function that not only supports customers but actively drives retention, efficiency, and growth. This role sits at the centre of the business, working closely with operations, logistics, and product teams to ensure a seamless customer journey. You'll act as the voice of the customer internally, using data and insight to identify trends, improve service delivery, and influence decision-making. The position is hybrid, with an expectation of four days a week in the office to begin with, with flexibility to move to three days over time. We're looking for someone with experience in customer success or support who brings a strong operational mindset and is comfortable working in a high-volume environment. You should be confident in implementing new systems or processes and ideally have had exposure to automation or AI within a customer function. Backgrounds in B2C businesses, particularly retail or companies selling physical products at scale, are especially relevant, though we're open to broader experience. Any exposure to healthcare or regulated environments would be a bonus. This opportunity would suit someone who is hands-on, pragmatic, and commercially aware-either a step-up candidate ready to take ownership or an experienced operator who enjoys building and improving functions in a scaling business. If you're interested in shaping a customer success function and using technology to drive smarter, more efficient ways of working, we'd love to hear from you. Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge our recruiters source staff for small and international businesses across the South of England. For registration purposes, please let us know where you are currently based or which locations you are considering as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy

Delivering with Uber Eats offers a flexible way of making money. See how delivering with the Uber app can help you make money flexibly. A smartphone (for navigation and delivery app use).

Delivering with Uber Eats offers a flexible way of making money. See how delivering with the Uber app can help you make money flexibly. A smartphone (for navigation and delivery app use).

Delivering with Uber Eats offers a flexible way of making money. See how delivering with the Uber app can help you make money flexibly. A smartphone (for navigation and delivery app use).

Delivering with Uber Eats offers a flexible way of making money. See how delivering with the Uber app can help you make money flexibly. A smartphone (for navigation and delivery app use).

Delivering with Uber Eats offers a flexible way of making money. See how delivering with the Uber app can help you make money flexibly. A smartphone (for navigation and delivery app use).