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New Business Manager - Home/Field Based - Oxford, Reading, Southampton, Swindon Up to £48,000 depending on experience - uncapped bonus potential, company car or car allowance and excellent company benefits In this role, you will be responsible for identifying, securing, and managing key accounts, driving sales growth, and building long-term relationships with our clients. Your ability to understand client needs, coupled with your passion for food, will be key in delivering tailored solutions that exceed expectations. Role responsibility & Key Accountabilities: • To win Commercial new business, with customers whose food spend is between £300,000 to £2m per year, via active prospecting and by managing a pipeline of prospect opportunities., • To build cross functional relationships with prospect customers on your pipeline so that they see Brakes as their next supply partner and approach you when looking to review suppliers., • Achieve and exceed sales and margin targets in line with the National Account New Business budget., • To liaise and influence your cross functional matrix team colleagues to deliver high quality tender submissions within the guidelines of the approvals and procedures process in place, • To work with the new business implementation team and lead the launch of new business wins., • To work within the wider UK group to identify joint opportunities for securing new customers, • To be a proactive member of the National Account team by assisting development of business goals, objectives and strategic initiatives, and supporting colleagues as required. You: You’ll live and breathe Customer First, with an innovative and agile approach to identify new ideas and methods. You’ll enjoy working collaboratively with a dedicated focus on driving results. You will be resilient – accepting and learning from mistakes and building future solutions. Naturally, you will embrace an inclusive working environment and be committed to acting with integrity and honesty in everything you do. Required skills and competencies: • Experience in a similar role would be beneficial, • Superb customer relationship and rapport-building skills., • Excellent communication skills, both internally and externally., • High level of structured solution selling and negotiation skills, • Good commercial acumen and knowledge of the key profit levers, • Results driven, • High energy levels and the ability to perform in a fast-moving and pressured environment and deliver to tight deadlines, • Proficient with all aspects of technology when building presentations and evaluating tenders using powerpoint and excel What you’ll get: • A competitive salary, • Huge discount on all sorts of lovely food and award-winning products, • Generous holiday allowance, with option to purchase more, • Recognition awards and Incentives, • Pension, • Real career opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility, • And much more…. Why Brakes? Our Purpose - Connecting the world to share food, and care for one another. With our commitment to ethical & responsible sourcing and sustainability coupled with our award-winning products you will have the might of the Brakes business behind you.

Package Description On top of your salary, we also offer: • Location benefits including relocation support (up to £8k) and Welcome to Well bonus (£5K net payment) – varies depending on location, please check with our Resourcing Team, • GPhC / PSNI and DBS/ PVG fees paid, • Opportunity to enrol onto the Independent Prescribing course, • Fully supported career development, • Bonus scheme, • Opportunity to become an LPC representative, • Pension Scheme, • Generous holiday allowance, • Employee discount We can offer consistent rotas and geographical coverage that suits you. But there is much more we offer in terms of developing and growing your career. You’ll be supported in your role by an Area Operations Manager and a Regional Operations Manager, with regular structured pharmacy visits We have invested in new technologies for our pharmacies including a new PMR system and centralised dispensing to allow you to focus on providing quality care and services to our customers. We are focussed on mental health and wellbeing which is why we’ve put all our field managers through the Mental Health Awareness course to raise awareness and enable a greater level of support when working in our pharmacies. So you’ll have much more than just a salary package, its about you as a person and your professional career too! Overview of the role We are looking for an experienced Pharmacist Manager to lead the team and make a difference at our Old Marston Road branch in Oxford. This community pharmacy is close to the centre of Oxford and has excellent public transport links available. It has a good relationship with the local GP, we are looking for a pharmacist manager who can further develop and strengthen this. How our pharmacy makes a difference: • It dispenses approx 900 -1000 items a week, • It provides a wide range of services including BP, ABPM, NMS, Contraception, Weight Management, Covid, Flu & Pharmacy First, • It provides services to 8 substance misuse patients, • It dispenses 12 community blisters This pharmacy is open 8.30 - 6.30 Monday - Friday & 9-5.30 on a saturday. The 49.25 hour contract is based on the following work pattern Week 1: Monday - Friday Week 2: 4 days + Saturday The Ideal Candidate The successful candidate must possess an MPharm degree or equivalent and management experience is required for this opportunity. You'll be focussed on leading your team to deliver the best community pharmacy experience for your patients and customers. You'll be required to have your GPhC registration upon your start date. Well are proud to be a diverse and inclusive employer. If you have any specific requirements, we'll do everything we can to support you. Whether it is to find a pharmacy that is accessible, or if it is a flexible position you are looking for, we can help find the role that is right for you. If you need us to make any reasonable adjustments to our recruitment process, we will be happy to accommodate you.

Arriva is a leading European passenger transport partner, operating in 11 countries across the UK and Europe. The company employs around 35,000 people, delivering more than 1.5 billion passenger journeys connecting people and communities safely, reliably and sustainably. We have strong roots dating back to 1938, an ambitious growth and sustainability agenda, and a continuously developing relationship with I Squared Capital – a global infrastructure investment fund manager - who acquired Arriva in 2024. As Corp orate IT Se rv ic e s Dire c to r at Arriv a, y ou w ill re p ort d i re ctly to th e Chi e f In f ormat ion Off ic e r an d b e an in tegral p ar t of th e n ew ly e s tab lish e d G r ou p IT Lead e rsh ip Te a m . In th is p iv ota l p os itio n , y ou w ill p rov i d e grou p -w id e s tra teg ic le ad e rsh ip an d v is ion f or th e Se rv ice Man agem e n t, Plat f orms & Op e rations , an d Pro du ct teams , e nsu rin g th e d e liv e ry of re liab le , s e cu r e , an d eff i cie n t I T s e rv ice s th at s upp ort Arriv a’ s bus in es s ob jec tiv e s . Y ou wil l b e re sp ons ib le f or t h e e n tire Produ ct cap ab ility w ith in Arriv a grou p IT , e nsu rin g th e d e liv e ry of inn ov at iv e , re liab le , s e cu re , an d eff ici e n t IT s e rv ice s th at su p p ort Arriv a’ s b u s in es s ob jec tiv e s . T h e Dire cto r w ill b e e xp e cted to s e rv e as a ro le m od e l f or accoun tab ility an d ow n e rsh ip , cu ltiv at in g th e s e be h av iou rs with in th e I T o rgan is at ion an d a cros s a ll te ams . Direct responsibilities: • Finan cial an d Re s ou rce Man a ge m e n t: Ac coun tab le f or ~ £2 0m I T sp e nd , w h ich is e xp e cted to grow s igni f ican tl y as m ore s tra tegi c grou p IT s e rv ice s are d e v e lop e d come und e r grou p le ad e rsh ip , an d a ge ograph ically d isp e rs e d team of 85 FT E . T ak e f u ll r e sp ons ib ilit y f or th e p e rf orman c e , bud ge tin g, an d re s ou rce allo cat ion o f th e teams , w ith a con tin u al f ocu s on cos t op timis at ion an d eff icie n cy im p rov e m e n t. T h is ro le re q u ire s s tra tegi c ov e rs ight of f i n an cial an d re s ou rce m an agem e n t acros s m u ltip le d e p artme n ts , e nsu rin g alignm e n t w ith Arriv a’ s lon g - term bus in e s s go als ., • Com p re h e ns iv e Produ ct Man agem e n t: Build an d e s tab lis h a n ew , h igh - pe rf or m in g p rodu ct team, cre at in g a cap ab ili ty th at m ax im is e s bus ines s v alu e f ro m Arriv a’ s inv e s tme n t in IT an d d e liv e r s th e re qu ire d b u s in e s s o u tc ome s . Cha m p ion th e e n tire p rodu ct lif e cy cle , f ro m id e at ion to re tir e m e n t, ensu rin g th at p ro d u ct s supp ort bus in es s growth an d cus to me r s at is f act ion . De s ign an d im p le m e n t p rodu ct d e liv e ry p ro ce ss e s , e nsu rin g th at p rodu cts are d e liv e re d ef f icie n tly , d e liv e r th e re qu ire d bus in e s s o u tco me s , m ax im is e bu s in e s s v al u e , an d are ef f e ctiv e ly ad op ted an d co mm un icated w ith in th e org an is at ion , d riv in g u s e r e n gage me n t an d s at is f act ion . T h is ro le in clud e s f u ll r e sp ons ib ility f or th e e n tire Produ ct cap ab ility w ith in Arr iv a, d riv in g inn ov at ion a n d e xce ll e n ce in p rodu c t d e v e lop me n t an d man age m en t., • Adv an ce d Se rv ice Man age m e n t: Lead an d insp ire th e Se rv ice Man age me n t, Plat f orms & Op e rations , an d Produ ct teams , d riv in g h igh - qu alit y IT p rodu cts , p lat f orm s , s e rv ice s , an d s olu t ion s align e d w ith th e organ is at ion ’s n ee ds . E n su re all IT s e rv ic e s an d p ro jec ts align w ith Arriv a’ s s tra tegi c d ire ction , indus try s tand ard s , an d re gu lat ory re qu ireme n ts . Imple me n t, m on ito r, an d con tin u ous l y im p rov e robus t s e rv ice d e liv e ry m od e ls an d b e s t p ractice s , e nsu rin g cons i s tency an d h igh s tand ard s . T h is ro le r e qu ire s adv an ce d e xp e rtis e in s e rv ice m an age me n t, w ith a focu s o n s tra tegi c a lign me n t an d con tinu ou s improv e me n t., • E xe cu tiv e Lead e rsh ip an d Collab oration : Wo rk collab orativ e ly w ith in th e G rou p IT Lead e rsh ip Te am to sh ap e an d im p le m e n t IT s tra tegy in d ire ct p artn e rsh ip w ith th e CIO. Mod e l an d d riv e a c u ltu re of inn ov at ion , collab or at ion , an d con tin u ou s im p rov e m e n t, p ro m otin g ac c oun tab ility an d ow n e rsh ip at e v e ry l e v e l. Prov id e e xp e rt adv ice an d ins ight t o s e n ior s ta keh old e rs on IT s tra tegy, techn olog y inv e s tme n ts , an d in d us try tr e nds . T h is ro le re qu ire s e xe c u tiv e - le v e l le ad e rsh ip an d collab oration , w ith a f ocu s on s tra te gic d e cis ion -m a kin g an d s ta keh old e r e n gage me n t., • Stra tegi c Co m m e rcial Per f o rman ce : Driv e s tron g com me rcia l p e rf orman c e , s ee kin g on goin g opp ortu n ities to re du ce th e cos t of IT s e rv ice s w h ile d e liv e rin g e nh an ce d v alu e an d qu ality . De liv e r e ff e ctiv e I T s e rv ic e s th rou gh a b ro ad e cosys tem of p artn e rs , m an a gin g re lat ionsh ip s to e nsu re s e rv ice e xce l le n c e an d re s ilie n ce . De v e lop an d tra ck KPIs an d p e rf orman c e me tri cs to me as u re s e rv ic e ou tco me s an d team e f fe cti v e n e ss . Cult iv at e s tron g re lat ionsh ip s w ith b ot h in tern al bus in e s s p artn e rs an d e xte rn al v e nd ors to sup p ort collab orativ e , bus in e s s -f ocus e d IT d e liv e ry . T h is ro le re qu ire s s tra tegi c ov e rs ight of com me rc ial p e rf orman c e , with a focu s o n v alu e creat ion an d p artn e rsh i p man agem e n t. Knowledge, skills and experience: • E xte ns iv e e xp e rie n c e in a se n ior IT le ad e rsh ip ro le w ith i n Arriv a’ s s e cto r or a re lat e d indus try , w ith a p rov e n u nd e rs tand in g of indus tr y - sp e cif ic ch allen ge s an d opp ortun ities . T h is role re qu ire s a s tra tegi c l e ad e r w ith a b ro ad s cop e o f in f lu e n ce an d a cco un tab ility ., • Adv an ce d e xp e rtis e in I T in f ras tru ctu re , s e rv ice m an ag e m e n t, an d p rodu ct life cy cl e m an agem e n t, w ith a tra ck re cord of e s tab lish i n g an d le ad in g h igh - p e rf or m in g teams . T h is ro le in clud e s full resp ons ib ility for th e grou p P rodu ct cap ab ility with in Arr iv a., • De m ons tra ted com me rc ial acu me n , w ith e xp e ri e n ce op timi s in g cos ts an d d e liv e rin g in cre as e d v alu e th rou gh IT se rv ice s an d supp lie r p artn e rsh i ps . T h is ro le re qu ire s s tra tegi c ov e rs ight o f co m m e rcial p e r f o rman ce an d p artn e rsh ip man agem e n t., • Stron g p artn e r m an age m e n t s kills , w ith a h is to r y of d e liv e rin g ef f e ctiv e s e rv ic e s th rou gh d iv e rs e in tern al an d e xte rn al p artn e rs . T h is ro le re qu ire s s tra tegi c ov e rs ight of p artn e r m an agem e n t an d co llab oration ., • Stra tegi c T h in kin g: T h e ab ili t y to s e e th e b ig p ictu re , p lan f or lon g - term i m p act , an d alig n e v e ry p rodu ct d e cis ion to b us in e s s goa ls . T h is ro le re qu ire s s tra tegi c ov e rs ight of p rodu ct m an agem e n t an d d e v e lop m en t., • Lead e rsh ip an d Peop le Ma n ageme n t: T h e cap ab ili ty to insp ire an d gu id e grou p -w id e p rodu ct teams . T h is role re qu ire s exe cu tiv e - le ve l lead e rsh ip an d co llab oration ., • AI an d Dat a Literacy : U nd e r s tand in g h ow AI to ols w ork, w h at d at a i s n ee d e d , an d h o w algo rith m s aff e ct th e us e r e xp e rie n c e . T h is ro le r e qu ire s adv an ce d e xp e rtis e in AI an d d at a literacy ., • Cus to me r E m p athy : Main ta i n in g a s tron g conn e ction w ith th e us e r an d u nd e rs tand in g th e ir n ee ds . T h is role re qu ire s adv an ce d exp e rtis e in cus tome r e m p ath y an d en gageme n t. • E xce ll e n t Com m un ication : Th e ab ili ty to articu lat e v is ion an d s tra tegy cle arly acros s th e organ is at ion . T h is ro le re qu ire s e xe cu tiv e - le v e l co m m un icatio n an d s ta keh old e r e n gage me n t., • E xce ll e n t le ad e rsh ip an d comm un icatio n ab ili ties , w ith a p rov e n re cord of f os terin g cu ltu re s of accoun tab ility , ow n e rsh ip , an d con tinu ou s im p rov eme n t. T h is ro l e re qu ire s e xe cu tiv e - le ve l lead e rsh ip an d co llab oration ., • Stra tegi c th in ker w ith e xp e ri e n ce align in g I T s e rv ic e s an d p rodu cts to b u s in e s s goa ls a n d ou tco me s . T h is role re qu ire s s tra tegi c ov e rs ight o f I T s e rv ic e s an d p ro du ct m an ageme n t. • De e p kn ow le d g e of cu rre n t an d eme rg in g techn ologi e s , indus try re gu lat ions , an d IT b e s t p ractice s . T h is ro le re qu ire s adv an ce d e xp e rtis e in techn o logy an d i ndus tr y re gu lat ion s . • Sig n if ican t e xp e ri e n ce in a se n ior IT le ad e rsh ip ro le w ith in Arriv a’ s s e cto r or a re lat e d indus try , with a p rov e n u n d e rs tand in g o f ind u s try - sp e cif ic c h allen ge s an d opp ortun ities ., • Bach e lor’ s d e gre e in In f or m at ion Te chn ology , Com pu t e r Scie n c e , or a re lat e d f ie l d (Mas ter’s d e gre e p re fe rr e d ). • Re l e v an t ce rtifi cat ion s in Produ ct Lead e rsh ip , Pro j e ct Man agem e n t, IT Se rv i ce Man agem e n t (e .g., I T IL ), or re lat e d d is ciplin e s a re h ighly d e s irab le . T h is p os itio n re p orts to th e G rou p Chief In f ormat ion Of f ic e r (C IO) an d is p art of th e w id e r IT lead e rsh ip t e am und e r th e d ire ction o f th e CIO. This jo b d e s crip tio n s e t s ou t th e m ain du ties an d re sp o ns i b ilities of th e jo b - h old e r. It d oe s n ot cons tit u te an e xh au s tiv e or compre h e ns iv e d e s crip tio n of du ties an d th e jo b h old e r w ill b e re qu ire d to carry ou t an y a dd ition al ta s ks a s a n d w h e n re qu e s t e d to d o s o b y th e ir m an ager. Re sp ons ib ilities an d du ties m ay als o ch an ge in ligh t of f u tu re bus in e s s n ee d s an d pe rs on al d e v e lop me n t. The closing date for this vacancy is Wednesday 17th September 2025 . Arriva Group reserves the right to close this vacancy early.

Arriva is a leading European passenger transport partner, operating in 11 countries across the UK and Europe. The company employs around 35,000 people, delivering more than 1.5 billion passenger journeys connecting people and communities safely, reliably and sustainably. We have strong roots dating back to 1938, an ambitious growth and sustainability agenda, and a continuously developing relationship with I Squared Capital – a global infrastructure investment fund manager - who acquired Arriva in 2024. T h e G rou p Dire cto r of BI (B us in e s s In tell ige n ce ) an d Dat a is a key mem b e r of Arriv a’ s G rou p IT Lead e rsh ip Te am, p lay in g a v ita l ro le in s h ap in g an d d e live rin g th e e n terp ris e - w id e d at a s tra tegy. Wh ile th is ro le d oe s n ot h av e d ire ct re p orts , it re qu ire s s tro n g in f lu e n cing s kill s an d th e ab ility to w ork collab orativ e ly w ith Dat a Plat f or m a n d BI Produ ct teams to ach ie v e re su lts . T h e su cce ss f u l cand id at e w ill s e t th e s tand ard f or te chn ology le ad e rsh ip w ith in th e team, act in g as a ro le m od e l th rou gh th e ir e xp e rti s e , v is ion , an d h ighly collab orativ e app ro ach . T h is le ad e r is re sp ons ib le f or e nsu rin g th at rigorou s d at a gove rn an ce , qu ality , acce ss ib ility , an d s e cu rity are m ain ta in e d a cros s th e organ is at ion . By f os tering a cu ltu re of d at a - d riv e n d e cis ion -m ak in g, th e G rou p Dire cto r w ill h e lp trans f orm Arriv a in to an in s ight - d riv e n bus in e ss , d e liv e rin g a ction ab le an aly tics an d supp ortin g s tr at e gic go als . Direct responsibilities: • En terp ris e Dat a Stra tegy: De v e lop an d ow n Arriv a’ s d at a s tra tegy, en su rin g i t align s w ith compan y ob jec tive s an d p os itio n s d at a a s a s tra t e gic as s e t f or bus in e s s growth ., • Role Mod e l T e chn ology Le ad e rsh ip : Dem ons tra te an d p ro m ote e xe m p lary techn ology le ad e rsh ip s kills as a v is ib le mem b e r o f th e G ro u p IT Lead e rsh ip Te a m , s e tt in g h igh s tand ar d s for in n ov at ion , in tegrity , a n d co llab o ration ., • De liv e r T h rou gh In f lu e n ce : Ac h ie v e re su lts b y p artn e rin g w ith Dat a Plat f orm an d BI Produ ct tea m s , le v e raging th e ir e xp e rtis e to de liv e r i m p act f u l d at a an d BI in itia tiv e s with ou t d ire ct line man agem e n t., • Cros s - Bus in e s s Collab oratio n : Wo rk w ith key le ad e rs f ro m acros s Arriv a’ s bus in e ss e s to id e n tify an d re alis e opp ortun ities w h e re d at a an d ins ight can d riv e bus in e s s improv eme n t an d o pe ration al e xce l le n c e ., • Dat a G ov e rn an ce an d Con tro l: G u id e th e d e v e lop me n t an d adh e re n ce to robus t d at a gov e rn an ce p ractice s , e nsu rin g d at a in tegrity , complian ce , an d effe ctiv e d at a s tew ardsh ip th rou gh ou t th e o rgan is at ion ., • Bus in e s s In tellige n ce Solu tio ns : Lead th e ad op tio n an d e nh an ceme n t of BI s olu tion s th at are s calab le , se cu re , an d ta ilored to th e or gan is at ion ’s e v olv in g n ee ds ., • Dat a Qu alit y an d Acce ss ib ility : Ov e rs e e in itia tiv e s th at gu ara n tee accu rate, tim e ly , an d e as ily acce ss ib le d at a to supp ort e v id e n ce - b as e d d e cis ion s at e v e ry le v e l of th e bus in e ss ., • Ins ight De liv e ry : T rans f orm comple x d at a in to act ion ab le ins ights , re p orts , an d p e rf orman c e me tri cs to e n ab l e s tra tegi c p lann in g an d op e ra tion al im p rov eme n ts ., • Inn ov at ion a n d Ad op tion : E n cou rage th e exp lora tio n an d imple me n ta tio n o f n e w BI an d d at a techn ologie s an d me th od ologie s , e nsu rin g Arriv a rem ain s at th e f oref ron t of d at a - d riv e n v alu e creat ion ., • Cultu re & Chan ge L e ad e rsh ip : Cha m p ion a cu ltu re of d at a literacy , an aly tics ad op tion , a n d ev id e n ce - b as e d d e cis ion -m ak in g a cros s th e o rgan is at ion ., • Sta keh old e r En gageme n t: S e r v e as a tr us ted a dv is or an d co llab orativ e p artn e r to bus in e s s le ad e rs , f acilita tin g align me n t b e tw ee n tech n ology an d bus in es s ob jec tiv e s . Knowledge, skills and experience: • Bach e lor’ s or Mas ter’s d e gre e in Com pu ter Sci e n ce , D at a Scie n ce , Bus in e s s An aly tics , In f ormat ion Sys tem s , or re lat e d f ie ld ; an MB A or s im ilar adv an ce d qu alificatio n is a p lus ., • Sig n if ican t e xp e ri e n ce le ad i n g d at a, BI, or an aly tics i n itia tiv e s —p articu larly th rou gh in f lu e n ce an d co llab oratio n rath e r th an d ire ct line man agem e n t., • Re le v an t b ack groun d w ith in Arriv a’ s core indus tries (tran s p orta tion , m ob ili ty , or related sectors) is essential., • Dem ons tra ted e xp e rtis e in en terp ris e d at a gov e rn an ce , BI s tra tegy, an d large - s cale an aly tics p ro gramme s ., • Stron g kn ow le d ge o f le ad in g B I p lat f orms , d at a arch itec tu re , an d complian ce (e . g., G DPR)., • Prov e n tra ck re cord of trans lat in g comple x bus in e s s ch allen ge s in to act ion ab le d at a s olu tio n s, • Ou ts tand in g comm un ication , in terp e rs on al, an d s ta keh old e r m an agem e n t s kills , w ith a co llab orativ e an d en gagin g lead e rsh ip s ty le ., • Com m itm e n t to con tinu ou s im p rov e m e n t an d f os tering in n ov at ion amon g p ee rs an d p artn e rs . Key attributes: • Influence and collaboration across teams, • Analytical thinking and solution orientation, • Clear communication of complex topics, • Resilience and adaptability, • Operational excellence and delivery focus T h is p os itio n re p orts d ire ctly t o th e G rou p Chief In f ormat io n Off ice r ( CIO) an d is an act iv e m e m b e r o f th e G rou p IT L e ad e rsh ip Te am, w ork in g clos e ly w ith Dat a P lat f orm an d BI Produ ct teams an d co llab orati n g wid e ly a cros s a ll Arriv a bu s in e s s un its . T h is jo b d e s crip tio n s e t s ou t th e m ain du ties an d re sp o ns i b ilities of th e jo b - h old e r. It d oe s n ot cons tit u te an e xh au s tiv e or compre h e ns iv e d e s crip tio n of du ties an d th e jo b h old e r w ill b e re qu ire d to carry ou t an y a dd ition al ta s ks a s a n d w h e n re qu e s t e d to d o s o b y th e ir m an ager. Re sp ons ib ilities an d du ties m ay als o ch an ge in ligh t of f u tu re bus in e s s n ee d s an d pe rs on al d e v e lop me n t. The closing date for applications is Wednesday 17th September 2025 . Arriva Group reserves the right to close this vacancy early.

Arriva is a leading European passenger transport partner, operating in 11 countries across the UK and Europe. The company employs around 35,000 people, delivering more than 1.5 billion passenger journeys connecting people and communities safely, reliably and sustainably. We have strong roots dating back to 1938, an ambitious growth and sustainability agenda, and a continuously developing relationship with I Squared Capital – a global infrastructure investment fund manager - who acquired Arriva in 2024. We are looking for 2 x Service Desk Analyst's to join our Service Management Team on a full time, permanent basis, based from our Doxford office, Sunderland. The Service Desk Analyst is responsible for the following: • Field inbound calls, self-service action of tickets, log, prioritise, resolve, track and respond to incidents and requests in a timely manner., • You will be the first point of contact for IT users across the Arriva group, operating on a shift model with 8 hour shifts (including breaks). You will be part of a shift team on a rota working 07:00 – 19:00 Mon – Fri and 09:00 – 17:00 Sat & Sun., • You will champion great customer service in accordance with the Arriva values in a very fast paced environment., • You will offer technical answers and remote help to a varied range of queries searching knowledge bases and always assisting the customer with your contact., • You will manage a range of issues that need resolving and will resolve them using your technical know-how or you will escalate to the wider IT teams., • You will manage inbound requests and incidents acting as the routine contact point, receiving and handling requests for support by responding to a broad range of service requests for support by providing information to fulfil requests or enable resolution., • You will manage, categorise, and prioritise all tickets from the monitoring systems., • You will provide troubleshooting and assist resolution of problems associated software and hardware for both local and remote users., • You will provide first line troubleshooting and diagnosis to promptly allocate unresolved issues as appropriate., • You will assist with the development of standards, and apply these to track, monitor, report, resolve or escalate issues., • You will contribute to the creation of support documentation., • You will input to the knowledge management system., • You will perform simple security administration tasks and maintain relevant records and documentation., • You will manage ITSM tool content and ensure it is up to date. The below knowledge, skills and experience are essential for this role: • Demonstrable experience working in a ITIL aligned Service Desk. ITIL qualification would be an advantage., • Willingness to learn and embrace change., • Demonstrate teamwork at the highest level, a highly collaborative approach to day to day activities., • 2 years’ experience with the following technologies:, • Windows 7/10/11, • Windows 2008, 2012, 2019 Server, • MS Exchange, • Active Directory, • Office 365, • MS Azure/Entra, • MS Intune, • Mobile Device Management tools, • Remote control tool sets, • Managing PC setup and deployment, • Microsoft Defender antivirus protection, • An ITIL qualification (foundation or above) The closing date for applications is Thursday 18th September 2025 . Arriva Group reserves the right to close this vacancy early.

We're delighted to be partnering with The Queen’s College, University of Oxford to support their recruitment of a High-Value Giving Officer on a permanent basis. The Queen’s College is one of Oxford’s oldest and most iconic institutions, beautifully located on the city’s historic High Street. Home to a vibrant academic community of around 330 undergraduates, 160 graduates, 45 Fellows, and a worldwide alumni network of nearly 6,500 contactable Old Members, Queen’s combines centuries of tradition with a bold vision for the future. About the Role: We are looking for a dynamic and highly motivated High-Value Giving Officer to join their successful and growing Development & Alumni Relations team. You will lead on cultivating, stewarding, and securing major philanthropic support from Old Members and friends of the College, with a particular focus on legacy gifts of £25,000 and above. This is a pivotal role within a team that has already helped raise over £40 million through the Access All Areas campaign—supporting student access, outreach (including our ground-breaking partnership with The Access Project), and the endowment of academic Fellowships. You’ll be building on strong foundations. The alumni events programme is diverse, well-attended, and internationally recognised. The community is generous, engaged, and keen to support Queen’s vision. We now seek someone who can help us harness this enthusiasm into long-term, high-impact philanthropy. Your Focus • Lead Relationship Manager for a growing group of high-value donors and prospects, serving as their key point of contact within the College., • Design and implement bespoke stewardship strategies that engage, inspire and recognise major donors—ensuring they feel a deep, personal connection to Queen’s., • Take ownership of the Taberdars’ Society, the College’s long-standing donor recognition group and help evolve its role to celebrate both existing and future high-value supporters., • Work closely with senior College figures, including the Provost, Bursar, Fellows, and academics, to align donor aspirations with strategic priorities., • Collaborate with the wider Old Members’ Office to ensure a joined-up approach to donor cultivation, stewardship, and communications. We’re seeking a confident and relationship-driven professional with: • Experience in educational or non-profit fundraising, especially in managing donor pipelines and stewardship for gifts of £25K+., • The tact and creativity to build long-term relationships and deepen donor engagement over time., • A strategic mindset, able to forecast and manage a high-value giving pipeline in line with College priorities., • Willingness to work collaboratively as part of a small, high-performing team, supporting alumni events and broader development initiatives as needed., • Strong interpersonal skills, high emotional intelligence, and a genuine passion for education and philanthropy. What Success Looks Like • Growing year-on-year membership and engagement with high-value donors., • Successfully stewarded gifts that reflect donor intent and deliver meaningful impact across Queen’s academic, outreach and student life., • Thoughtful, timely communications with donors and prospects, including written correspondence, one-to-one meetings, and events., • Maintaining accurate and detailed records in the College’s CRM system, enabling insightful reporting and forecasting. How to Apply: To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours. Commitment to Diversity The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

Location: Oxford (Office Based) Main duties: Team Supervision and Contribution to the Improvement of the Processes • Managing the Academic Team, in consultation with the Director or other senior colleagues, • Supervising and holding regular meetings with the team to ensure that the running of all projects is efficient, and the expectations on performance and progress are met, • Develop a positive working relationship with team members and create a positive and enabling operating environment for the team, • You will provide support, guidance and supervision to more junior or inexperienced staff in the team. This will include tasks such as delivering training, providing advice on complex cases, supervising temporary staff and assisting in checking non-routine correspondence., • You will be expected to actively contribute to the development and enhancement or processes and systems. This may include tasks such as: reviewing processes and providing ideas for improvements; and helping to develop instruction manuals/process notes, etc., • Propose the creation of new systems and processes to streamline operations to keep up with the changing needs of the team., • You will be expected to prepare and develop a detailed materials of policies and procedures, such as for BAC accreditation., • Training and coordination of temporary and external staff, • Operating as an individual, organising and planning your own work activities, • Maintaining and improving efficiency of current working methods, • Prioritising your workload effectively and pre-emptying any issues that may arise where possible, • Similar general administration duties and programme support tasks online and offline, • Any other duties commensurate with the role. Programme development, management and administration • Ideating new programmes and events, assessing programme needs with line manager and others, • Researching and contacting prospective speakers for our programmes and events, • Timetabling and scheduling of sessions online and offline, • Setting up online sessions and offline classroom premises when appropriate, • Preparing and processing all related paperwork, • Ensuring smooth day-to-day running of the programmes, • Maintaining and updating database as requested, • Taking responsibility for the day-to-day management of overall programme lines (with particular responsibilities for specific programmes) and being responsible for the final outcomes., • You will take ownership of more complex courses, or new courses which require new processes and procedures to be set up., • Liaising with our market team to understand their needs and to propose programme plans, • Working independently or/and jointly with team members to develop and deliver the complete portfolio of clients’ new project initiatives from start to finish, • Exploring and contracting tutors and speakers for specific topics, • With support from the Marketing team, preparing and updating the content of promotional and other publicity material (e.g. brochures) and providing general support for course promotion., • Creating course handbooks and syllabi to be sent to students, • Proofreading any course materials, • Creating and developing written promotional materials; developing new market leads, • Preparing written certificates, transcripts and other reports consisting of qualitative and quantitative data related to programme activities Student Support • Being responsible for preparing, organising and populating programme documents with up-to-date materials and information, ensuring accuracy, clarity and consistency in content, • Communicating clearly and in an engaging manner with the students, primarily through WeChat, • Interviewing prospective students for our courses Communications • Consistently demonstrating a ‘can do’ approach to work and self-motivate to achieve high quality standards., • Build effective and positive relationships with key stakeholders, both within and outside the OPP, and ensure good lines of communications with our speakers, external collaborators and suppliers, and academic institutions and others, to build a stronger profile and reputation for OPP, • Working in collaboration with the Operations Team in daily management of the team, and providing general support to the Director, as required., • Representing and managing the public face of OPP, including the website and news announcements, along with supporting communications in promoting the work and successes of the group., • General programme administration SKILLS: Essential: • Strong administrative and management experience in an educational setting, • Ability to work calmly under pressure, prioritising work and meeting deadlines, • Excellent computer skills, • Attention to detail and record-keeping, • Pro-active and ‘can-do’ attitude, • Clear interpersonal and communication skills, • Min. 2 years of management experience at similar level, • Master’s degree (or BA degree + significant experience) Desirable: • Experience working with international participants and students, • Good understanding of short course programmes, university summer schools, university teacher training, academic writing in Higher Education context, • Good knowledge of Oxbridge system and tutorial teaching Benefits: • Dining rights and lunch allowance at our workplace canteen on the days you are in the office, with a cap of £10 daily spend (amounting to over £2,000 annually), • Company Events including Dinners, Social Activities. Pay: £33,000.00-£38,000.00 per year

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