Retail customer service jobs in Glasgow - Page 2Create job alerts

Flexible hours and comprehensive training are offered alongside a competitive wage of £12.

Candidates should possess a positive, customer-focused mindset and retail or customer service experience. A leading footwear company is seeking Seasonal Part-Time Sales Team Members located in Glasgow.

A family retail business is seeking a part-time Retail Assistant at their Glasgow location.

FINALISTS: 2024 - Retail Week - "Happiest Retailer to Work For". If you come from a retail, sales assistant, or customer service background and love putting a smile on a customer’s face and leaving them with magical moments they’ll never forget, we’d love to hear from you. To apply for this sa

A leading travel company is looking for an Assistant Manager for their Glasgow store. Suitable candidates should have experience in a retail management role and a strong focus on customer service to create unforgettable holiday experiences.

A leading retail company is seeking a Sales Assistant in Glasgow. The role involves providing exceptional customer service, maintaining store standards, and working independently or in a team.

A leading bookmaker in Glasgow seeks a dynamic Assistant Sales Manager to enhance customer experiences and process bets efficiently in a busy retail environment.

Are you passionate about retail and providing exceptional customer service? Do you thrive in a collaborative environment where teamwork and community are at the heart of success? If so, Mountain Warehouse has the perfect role for you!. Sales Assistant on a minimum 8 hour contract where overtime is a

A charitable organization is seeking a Sales Assistant in Kirkintilloch to provide exceptional customer service and assist in retail operations.This part-time role involves flexible hours, including weekends and bank holidays.Ideal candidates will be passionate, detail-oriented, and comfortable enga

A leading luxury retail brand in Glasgow is seeking a Sales Associate to maximize sales revenue and provide exceptional customer service. The role involves setting sales benchmarks, building strong client relationships, and ensuring a high standard of customer interaction. Ideal candidates will have

This is a great opportunity for someone to use their travel knowledge and experience as part of the Retail team. The Retail arm of Brooklyn Travel Group is one of our most varied departments encompassing Travel Sales, Admin Support, Product and Customer Service functions. We have a permanent vacancy

A leading security solutions provider in the UK is seeking a Retail Security Officer for their Milton location.The role involves providing visible security, ensuring safety, and complying with company policies.Ideal candidates should possess excellent communication and customer service skills, be ag

A well-known retail company in Glasgow is seeking a Customer Assistant for various shifts with a competitive pay rate of £13. Ideal candidates will have experience in a fast-paced environment and possess excellent customer service skills.

The role involves preparing food, serving customers, and maintaining hygiene in a fast-paced environment. Candidates should have experience in food preparation and customer service, along with a passion for delivering exceptional dining experiences. A leading retail company in Glasgow is seeking Foo

The role emphasizes delivering an exceptional customer experience, supporting sales targets, and maintaining high retail standards. Candidates should have a positive mindset and retail or customer service experience.

Due to the scale of this event, we can only consider candidates who are able to commit to. Customer Service, Retail, Sales, Promotions or Events. If you'd like to be part of the events team for this exciting opportunity,.

This part-time position offers a competitive hourly rate starting from £13. A fast-growing beauty brand in Glasgow is seeking Makeup Artists to provide exceptional customer service, exceed sales targets, and demonstrate makeup knowledge. The ideal candidate will possess retail experience in beauty,

The successful candidate will excel in customer service and maintain high store standards. A leading retail company in Glasgow is looking for a part-time Sales Assistant. If you are passionate about retail and delivering great customer experiences, we want to hear from you.

A fast-growing retail company in Scotland is seeking an experienced Assistant Manager to lead a team in maximizing sales and excellent customer service.

A Sales Assistant position at Greens Retail primarily involves replenishing stock, ensuring the highest store standards and most importantly delivering the best possible customer service.

A leading retail company in Glasgow seeks a dedicated Sales Assistant to provide exceptional customer service and support store operations.This part-time role, requiring 15 hours per week, involves stock replenishment and maintaining high standards of display.The ideal candidate will be passionate a

This part-time position offers flexible shift patterns and various employee benefits. A leading retail company in Glasgow seeks a Sales Assistant to provide exceptional customer service while maintaining high store standards.

We offer: £25,500 with no company car or £23,500 with company car On target earnings of £40,000-£45,000 with uncapped earning potential A flexible five-day working week 33 days' annual leave All the training you need to thrive in your role Private healthcare Life Assurance Generous retail discounts Maternity & Paternity packages Are you a people person with a real passion for sales? We're looking for an ambitious and confident Sales Consultant to join the team at our Hamilton Road Vauxhall branch in Glasgow. What's the job? You'll be known as a Product Consultant at Arnold Clark but your role will be heavily sales focused. Be sure though, this isn't any kind of sales job. Forget suits, ties and devoting your entire life to the showroom floor. Instead, say hello to a car sales role that gives you permission to be yourself, showcase your amazing customer service skills and enjoy every working day to the full. As an Arnold Clark Product Consultant, you'll be with our customers every step of the way - from the moment they walk through the door right through to offering them a great aftersales experience. This role is all about helping our customers find the right car based on what they need and building up strong, positive relationships with them through every step of the process. From our comfortable uniforms and range of staff benefits to our five-day working week commission structure, we're giving you all the tools to succeed - and still enjoy your life outside work. You also don't need to be a car fanatic to be a Product Consultant (although we like those, too!) All we ask is that you love helping people, have buckets of energy and enthusiasm and can rise to any challenges along the way. Sound like you? On an average day, you'll be... Helping our customers find the right car, based on what they need Delivering outstanding, 5-star service for every customer - that means going the extra mile for everyone who walks through the door Building and maintaining lasting and sincere relationships with customers through every step of the sales process Selling the right sales package for the customer, from finance to servicing, with integrity and professionalism at the top of your list Co-ordinating the order and delivery of vehicles and keep everything running smoothly Meeting those monthly sales expectations and customer experience standards like a boss Working as part of a dynamic team to make sure deadlines are met and we always make good on our promises Staying in touch with our customers to offer them a great aftersales experience The skills and qualities you need... Fantastic communication, organisation and people skills - we want people who love what they do! Bags of energy and enthusiasm An understanding that being organised and remembering the little details helps us to deliver our promises and exceed expectations The desire to have a career that's lasting and fulfilling A full driving licence held for a minimum of 1 year Our Culture Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals. To find out more about Life at Arnold Clark , visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check. TPBN1_UKTJ

7.5 Ton (C1+E) Service Driver Temp to Perm Were looking for an experienced 7.5 Ton Driver to deliver, service and collect portable toilets across local routes for our client based in Rutherglen. Immediate Start, will go permanent for the right candidate. Hours are Monday to Friday 6.30am to 4pm, 45 hours per week. What youll do: Deliver, collect, clean and service units Follow planned routes for efficiency Operate lifting equipment safely Adhere to transport and H&S regulations What youll need: Category C1+E licence (essential) Minimum 2 years commercial driving experience Good local geographical knowledge Physically fit and customer-focused Flexible with overtime when required Benefits once permanent: 25 days holiday + Bank Holidays (rising with service) Pension & Life Assurance Employee Assistance Programme Retail & gym discounts Cycle to Work & Tech scheme Refer-a-friend bonus Apply now TPBN1_UKTJ

Class 1 Tramper Location : Queenslie Shift : 6on 2off Do you have a UK Class 1 CE Licence? If 'YES,' we want to hear from you! About the Role As a Class 1 Tramper, you will: Use a curtain side or flatbed trailer to deliver and collect oil and gas equipment and other general goods across the central belt. Ensure goods are loaded and secured correctly to prevent shifting or damage. Use straps, nets, and other securing devices as needed. Perform comprehensive daily vehicle safety checks using your company phone to maintain top-notch vehicle safety and reliability. Stay in regular communication with the transport team to provide updates on your progress and ensure our customers' expectations are met. Participate in regular training sessions to stay ahead with the latest industry standards and best practices. Essential Skills and Qualifications Must be able to have regular nights away from home. Must hold a UK Class 1 CE Licence. Current DCPC Card and Digital Tachograph Driver Card. ADR licence is preferred but not essential. Passionate about providing excellent customer service. Ability to work to deadlines. Confident, polite, and a team player. Fit, flexible, hardworking, and self-motivated. Why Join ARR Craib Ltd? Competitive Salary : £41,134 per annum - £45,292 per annum, AND MORE! depending on hours worked. PLUS up to £7,332pa TAX FREE night out allowance + meal allowance. Shift Hours : 6on 2off Overtime : Paid at an hourly rate. Training : DCPC training during your employment*, Monthly Courses for a variety of areas. Benefits : Additional holiday purchasing scheme*, Retail discounts with Circular Benefits*, Retail Trust Wellbeing Support*, and more. Career Development : Opportunity to develop your career within an expanding business. Company Benefits : Excellent holiday allowance, Medical Reimbursement*, Life assurance, pension, and sickness scheme*. Extras : Christmas Savings Club*, Black Circle Tyre Discount*, SNAP parking paid, Cycle To Work Scheme*, Free Uniform and paid Volunteer Day. Team Culture : Strong culture of teamwork. How to Apply If you have the drive to be the best and want to be part of a flourishing and ambitious company, apply now! Please submit your application as soon as possible. Due to high volumes of applications, we reserve the right to close adverts before the closing date once we have received sufficient applications. Eligibility : Applicants must be eligible to work in the UK with no restrictions. Proof of Right to Work will be required at the interview stage. Contact Us : For any queries, please contact our Recruitment Team at . Our team is available Monday to Friday, 08:30hrs - 17:00hrs. Note to Recruitment Agencies : We prefer to recruit directly but have a Preferred Supplier List for when we need assistance. We'll be in touch if we need you. *Subject to terms and conditions. TPBN1_UKTJ

Territory Sales Manager | Retail | Central Belt | £35,000 basic plus Car and Bonus Zachary Daniels are recruiting for a Territory Sales Manager to join a rapidly expanding retailer across Edinburgh and Glasgow. You will be accountable for supporting valued customers to achieve their business goals as well as bringing on board new customers. Your role as a Territory Sales Manager: Build and maintain strong long lasting relationships Drive the business forward by onboarding new customers Grow and develop our clients existing customers Continuously liaise with suppliers and third parties to the business Regularly visit customers, retailers and clients to promote and advise on services and offers Customer audits to ensure compliance with company guidelines Reviewing and managing budgets As a Territory Sales Manager: Be a self starter with a can do attitude Enthusiastic in nature Demonstrate a high level of operational, leadership, planning, oanisational, interpersonal and communication skills Be customer service orientated Be highly motivated and ambitious The role of Territory Sales Manager is a Monday - Friday role, with a basic salary of up to £35,000 plus a car and great additional benefits including three guaranteed bonuses. BH35440 TPBN1_UKTJ

We're recruiting for a motivated and ambitious Parts Manager based at our Royston Road Seat branch in Glasgow. We offer: 33 days' holiday allowance with room to grow Generous retail discounts Private healthcare Simplyhealth - all employees have access to a GP 24/7 and can claim money back on medical and dental treatments Pension scheme Maternity and paternity packages Opportunities for training and progression And much more... Hours Monday - Friday 8am - 5.30pm plus rotational Saturdays 8am - 12pm About the role As a Parts Manager for Arnold Clark, you will be responsible for our wholesale large parts operation as well as supplying parts to our workshop and Repair Centre. This is a busy and responsible role that involves delivering high levels of customer service while showing leadership skills, organisation and an ability to motivate your team to success. Day-to-day duties Planning and organising daily workload, including sales objectives and marketing Dealing with management accounts and KPIs Developing sales by liaising with the call centre and working with Marketing to develop effective campaigns Delivering excellent customer service and making sure there is strong communication between staff and customers Managing stock, understanding what is needed and delivering an industry-leading range of parts Nurturing the skills of your staff, following a programme of regular appraisals and career development Essential skills Able to show a positive, ambitious attitude with a focus on great customer service Great communication and influencing skills Financial knowledge, including previous experience of accounts and KPIs High levels of accuracy and fantastic attention to detail Ability to understand stock parameters, including control of potential obsolescence The ability to multi-task and deliver great results, even under pressure Good working knowledge of Microsoft Office, including Excel, Word and PowerPoint Preferred knowledge of automotive management systems (Kerridge) Our Culture Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals. To find out more about Life at Arnold Clark , visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disc TPBN1_UKTJ

The Role: As the Marketing Manager, you will be responsible for leading the "take to market" element of our services, defining our brand identity, and boosting revenue through both digital and traditional marketing. You will bridge the gap between retail product sales and postal service promotions (mail, banking, courier services). Key Responsibilities: Strategy Development: Create and execute annual/quarterly marketing plans to drive growth for both the retail and post office sectors. Campaign Management: Manage end-to-end promotional campaigns for in-store products and special postal services (e.g., Christmas shipping, holiday promos). Digital & Social Media: Manage company social media pages ( Facebook , Instagram ) to increase online presence and local footfall . In-Store Marketing (PoS): Design and produce in-store displays, posters, and signage to promote products and services, maximizing Average Transaction Value (ATV). Local Community Marketing: Build partnerships with local businesses, residents, and community groups to promote our local "hub" concept. Analytics & Reporting: Analyze sales data, customer feedback, and campaign effectiveness to optimize ROI and improve the customer experience. Budget Management: Manage the marketing budget effectively to ensure maximum return on investment. Qualifications & Skills: Experience: 2+ years of experience in retail marketing, brand management, or a similar marketing role (postal/logistics experience is a plus). Education: Degree in Marketing, Business, Economics or a related field (or equivalent professional experience). Digital Skills: Proficiency in MS Office, Google Analytics , social media management tools, and email marketing platforms . Creative Flair: Strong graphic design skills ( Canva or Adobe Creative Suite ) for creating promotional materials . Communication: Excellent written and verbal communication skills. Analytical Mindset: Ability to interpret sales data and trends to create actionable insights. TPBN1_UKTJ

Area Sales Manager Bathroom Products Job Title: Area Sales Manager Bathroom & Heating Products Industry Sector: Sales Manager, Bathroom Furniture, Bathroom Mirrors, Bathroom Cabinets, Showers, Enclosures, Radiators, Sanitaryware, Showertrays, Bathroom Lighting, Brassware, Retailers, Retail Showrooms, Retailers, Showrooms, Bathroom Showrooms, Bathroom Showrooms, Independent Bathroom Showrooms, Independent Merchants, National Merchants Area to be covered: Scotland Remuneration: £45,000 - £50,000 + up to £10,000 bonus Benefits: Hybrid company car & full benefits package The role of the Area Sales Manager Retail Bathroom & Heating Products will involve: Field sales role selling a wide range of manufactured bathroom & heating products such as: bathroom furniture, showers, shower enclosures, sanitaryware, brassware, cabinets, mirrors, ventilation, lighting, basins, radiators etc All of your time will be spent selling to independent bathroom & retail showrooms and independent merchants Dealing with average order values of between £50-£3k Inheriting a well-established area currently turnover circa £85k per month Working in conjunction with an internal sales team The ideal applicant will be Area Sales Manager Bathroom & Heating Products with: Must have field based sales experience in the KBB market sector Must have experience selling into independent bathroom & retail showrooms Must have contacts within the bathroom showroom channels Ideally have contact within the independent merchant and national merchants Track record of stability within your career Looking for a long term career opportunity with a dynamic rapidly growing company Self-motivated, organised, driven and customer service orientated Mitchell Maguire is a specialist Construction Field Sales Recruitment Consultancy, dealing exclusively with Construction Field Sales Jobs, Construction field sales vacancies and Specification field sales positions within: Sales Manager, Bathroom Furniture, Bathroom Mirrors, Bathroom Cabinets, Showers, Enclosures, Radiators, Sanitaryware, Showertrays, Bathroom Lighting, Brassware, Retailers, Retail Showrooms, Retailers, Showrooms, Bathroom Showrooms, Bathroom Showrooms, Independent Bathroom Showrooms, Independent Merchants, National Merchants TPBN1_UKTJ

#ShowOffYourShowroom Come and join us as a results-driven Showroom Sales Manager. As the Showroom Sales Manager, you will grow and deliver sales as part of a hugely successful branch team. At The Bathroom Showroom, we believe in making homes, businesses, and lives better by turning a customers vision into a reality. The role: As a Showroom Sales Manager you know that the perfect bathroom needs planning, trust, a creative flair, and the ability to bring an idea to life, this is where you come in! In this role as a Showroom Sales Manager, you will be a high-performer who thrives on identifying opportunities and closing the sale. You will leverage your expertise to provide bespoke solutions and drive sales performance to new heights, ensuring our showroom is seen by the trade as a vital extension of their own business. By mastering our leading product range, you will not only meet customer needs but also exceed targets that directly impact your bonus potential. Key Responsibilities: You will be driving growth, by Identifying and capitalising on new business opportunities, hitting KPIs and achieving sales margins. You will own the customer journey, by proactively approaching every visitor, manage inquiries from initial home visits to final design, and follow up on quotations with urgency. You will deliver a 3D design service (using CAD) to help homeowners and trade customers visualise their dream bathrooms. You will build strong bridges between trade and retail channels, turning local trade contacts into long-term showroom advocates. You will maintain operational excellence by maintaining a safe, organised, and professional showroom environment, ensuring every sales contract is accurate and compliant with safety standards. You: You will be a results-driven sales professional with a natural ability to build rapport and close deals. You are likely a high-achiever in your current position, known for your tenacity and your ability to turn a "maybe" into a "yes." Whether you are currently working as a Showroom Consultant, Sales Executive, Bathroom Designer, Trade Counter Supervisor, or Senior Sales Advisor, you are now looking for that next step into a management-level role where your individual performance directly impacts the success of the showroom. You dont just wait for customers to come to you; you are a "hunter" who enjoys networking with local tradespeople and proactively managing a pipeline of leads to ensure you consistently hit your bonus targets. Skills and competencies: You will be sales savvy, by having a proactive approach to sales with a proven ability to win and grow new business. You will have the resilience and the confidence to handle sales objections and the drive to thrive in a target-driven environment. You will have experience in relationship management and developing a true partnership approach with clients. You will be analytical, with the ability to interpret basic financial and statistical information to make informed business decisions. Ideally, you will have some knowledge of bathroom products or CAD design skills (though we provide great training!). A valid UK Clean Driving Licence and access to a car is essential for this role. Dont meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs if they feel they dont have every one of the required skills. All Highbourne Group companies are dedicated to building a diverse, inclusive and authentic workplace. So if youre interested in this role but think that your previous experience doesnt completely match - apply anyway. You could be just the person were looking for! Us: From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! Were proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and were super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us. Benefits Package and Cultural Environment: Uncapped commission Discounts, savings and cash back at numerous retailers Enhanced pension Life assurance Extended family policy including maternity, paternity, additional annual leave and more Mental Health First Aiders and Employee Assistance Programme, we look out for each other Complete induction and a company that lets you grow and encourages development Financial education and loans A business striving to create an environment of inclusion so everyone can be their true self And more! #BelongWithUs Were passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We dont want you to fit our culture, we want you to enrich it. We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment. TPBN1_UKTJ

We have an exciting opportunity for a positive and ambitious Supervisor to join Team OB. As an OB Supervisor, you will work as part of the store management team to help drive sales through exceptional customer service and outstanding operational standards. Confident and engaging, you will manage the store in the absence of the Store Manager and Assistant Store Manager and bring a sense of fun and a real enthusiasm for OB that will rub off on the team and our customers. This will be a flexible contract, meaning you will have a fixed number of hours you will work per week across a variety of days and shifts. Your rota will be communicated to you in advance by your line manager. We are open to having conversations about working flexibly. A bit about us At Oliver Bonas (OB), our values of Work Hard, Play Hard & Be Kind are integral to everything we do. Collaboration, imagination, curiosity, and teamwork are key to our success, and everyone has their part to play in making OB a special place to work. Having fun is key, and a playful and positive approach creates an optimistic environment. We dont take ourselves too seriously, but we are serious about what we do. Our team knows their stuff. Theyre confident and creative and unafraid to challenge convention to find solutions, taking accountability for their actions, but always with kindness and humility. More about the role OB Supervisors will: Contribute to the store's sales growth through commercial analysis, including footfall, conversions, and other key performance indicators. Ensure the team has an awareness of the store's sales target and current performance, as well as their impact on KPIs. Act as a role model, by delivering exceptional customer experiences and help the team to achieve similar high standards. Hold daily briefing sessions to share information about store targets and focuses, in the Store Manager's absence or at their request. Support the team in the manager's absence. Follow company guidelines for all cash handling including till transactions and cashing up. Review and action replenishment needs regularly to ensure top sellers and new products are readily available and the store is fully merchandised to company standards at all times. Follow all company health and safety and security guidelines. Bonas Benefits: Up to 50% discount on our fantastic products. 30 days holiday increasing each year after two years service (up to 35 days). Westfield Health Be Well Cash Plan. Auto-enrolment into our pension plan. Access to 360L our eLearning platform Free access to our 24 hour employee assistance programme with Care First offering financial, emotional and vocational support Annual discretionary profit related pay scheme. What we look for: Experience in retail at supervisor or key holder level. Positivity, vibrancy and ready to take on anything. Someone whos kind, helpful and considerate towards customers and team members alike. Exceptional organisation skills and a natural multi-tasking ability. Commercial awareness. Ambition, resourcefulness and someone whos looking for opportunities to learn more. Equity, Diversity & Inclusion at OB At Oliver Bonas, our promise is to do our bit to make living a joyful experience and give cause for optimism. This promise is central to our work in equity, diversity and inclusion (EDI). To bring joy to others, we must first ensure everyone at OB feels valued, included and most importantly, can be themselves at work. It is important to us that our brand reflects wider society and the communities in which we operate. As a result, we welcome all eligible applicants for this role however we are particularly interested in speaking to eligible candidates from the Black, Asian & Mixed Heritage communities. Oliver Bonas is a Disability Confident Committed employer under the Disability Confident employer scheme. To read more about our ED&I commitments, head over to the EDI page on our website: TPBN1_UKTJ

Position: Funeral Operations Branch Manager Location: T & R O'Brien Funeral Directors, Glasgow Job Type: Full-time, permanent - 38.33 Hours per week Salary: Up to £35,000.00 per annum plus relocation package (A relocation package will be considered for this role; details will be discussed during the interview process) Lead operations. Lead people. Lead with care. We are seeking a compassionate and operationally strong Funeral Operations Branch Manager to lead our branch in Larkhall. Internally, this role carries the contractual title of Senior Funeral Director , reflecting its senior leadership position within our funerals business. This is a role for someone who can combine empathy with structure, and standards with commercial awareness. You'll oversee funeral directing while ensuring the branch operates efficiently, compliantly and with a strong local reputation. Why This Role Matters Our funeral business is built on three core principles: Delivering extraordinary service Growing a sustainable business Upholding the highest standards As Funeral Operations Branch Manager, you bring these to life daily. You will spend around 70% of your time delivering and overseeing services, with the remaining time focused on operational leadership, people development and performance management. You will be accountable for: Consistent service standards Regulatory compliance and audit readiness Team engagement and performance Direct cost control and operational efficiency Local community presence and reputation Your Responsibilities Service Leadership Deliver and oversee complex funeral arrangements Run pre-funeral briefings and maintain clarity across the team Ensure families are guided with empathy and professionalism Uphold customer care standards and identification processes Team Leadership Lead recruitment, onboarding and performance management Conduct regular 1:1s and support development Manage rotas and ensure service continuity Embed a culture of ownership and accountability Operational Control Maintain accurate records and legal documentation Ensure compliance with regulatory requirements Monitor branch costs and operational efficiency Identify and implement process improvements Community & Commercial Focus Lead local marketing activity Build trusted relationships with partners and community groups Support at-need performance and funeral plan conversations Ensure all team members are appropriately trained (including FPC where required) What You'll Bring Experience leading teams in a service or customer-focused environment Ability to operate confidently in regulated settings Strong organisational and planning skills Commercial awareness and comfort managing performance metrics Resilience and calm leadership in sensitive situations Confident decision-making and ability to delegate Full UK driving licence Flexibility for evenings, weekends and on-call Experience in funeral services is advantageous but not essential. We welcome candidates from sectors such as healthcare, hospitality, care services, retail management or other regulated environments where standards, empathy and operational leadership are critical. What We Offer Structured induction and professional development Apprenticeship qualification opportunities Bonus potential Life assurance cover Health & wellbeing support 30-33 days holiday including Bank Holidays Contributory pension scheme Relocation package considered If you're ready to combine compassionate leadership with operational excellence, apply today and help us continue building a branch our community can trust. TPBN1_UKTJ