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The Company – Assistant Manager – Customer Facing Environment An expanding business that thrives on putting the customer first. This is a unique environment and they are looking for an assistant manager with excellent sales and customer service skills it could be from a Retail Sales, Hos

You will be joining the social and content marketing arm of the VCCP Partnership. The team are specialists in making social-first content that is grounded in native social behaviour. They live and breathe social media and have an in-depth knowledge of all existing and emerging social platforms and formats. The team do everything from creative content ideas and production through to live reportage, community management guidelines, moderation, and influencer marketing. The Role: This is a unique opportunity to join the rapidly growing team at VCCP as a client-facing Social Media Manager. The role is perfectly suited for someone with experience working either agency or client side in a fast-moving social media management role, with extensive B2C experience. The ideal candidate can work from our London office, with occasional travel to the client's office in Manchester. Key Responsibilities • Week-to-week and month-to-month planning of content to align with the existing marketing calendar, both in terms of brand/product and cultural moments., • Preparing and sharing presentations outlining responses to briefs, summaries of live content, and content performance for the marketing teams and the wider client business., • Liaising with client and agency side stakeholders to ensure that social media output is integrated with other channels and campaign work., • Writing copy for social media content and ensuring that best practice is adhered to and enforced across all content shared on the social platforms., • Briefing, reviewing, and approving assets with the social media creative team, design, and post-production teams., • Working with the Account Management and Strategy teams to formulate agency briefs and strategies to respond to client briefs., • Oversight of social media production budget, assisted by the Account Manager and Account Director., • Working alongside the team to develop content plans and strategies to help position our client as a membership organisation., • Reviewing competitor approaches and identifying opportunities to test or improve our output., • Analysing and reporting on the performance of published content., • Working alongside the client's customer service and PR teams to respond to customer queries and coordinate crisis responses when required. Skills & Experience: • The ideal candidate will have experience within a social media role, either client or agency side., • Fully versed in the use of Facebook, X, Instagram and YouTube for the purposes of advertising, using both organic and paid strategies., • Good understanding of the use of Snapchat, Reddit, Pinterest for the purposes of advertising, using both organic and paid strategies., • Full understanding of how social media is analysed and reported upon to determine its success., • Experience with Sprinklr and Sprout as platforms for planning and publishing social media content., • Thorough understanding of influencer marketing., • Confident presenter and autonomous worker., • Understanding of community management and knowledge of working with online communities., • Used to responding to briefs within set deadlines., • High level of attention to detail and an appreciation for the written word., • Prior experience in FMCG or retail is preferred but not necessary. VCCP DE&I Statement: We believe that DE&I is about creating a strong culture of inclusion within our agency, where everyone can thrive and be their authentic self. VCCP is an equal opportunity employer and does not discriminate on the basis of gender, age, disability, religion, belief, sexual orientation, marital status, or ethnicity. If you require any adjustments during the application or interview process, please let us know via .

We are working with a leading international hotel group to help them find a Senior HR Manager to join their London-based corporate team. This is a fantastic opportunity for an experienced HR professional to influence people strategies across a prestigious portfolio of luxury properties throughout Europe and beyond. The Role • Lead and deliver cross-regional HR initiatives and global projects, • Partner closely with hotel HR teams and senior stakeholders to drive engagement, performance, and development, • Oversee compliance with employment legislation and internal HR standards across multiple markets, • Implement people programs that reinforce a high-performance, service-led culture across the organisation, • You'll act as a strategic HR business partner, helping shape the employee experience while supporting leadership teams in upholding the brand’s reputation for excellence. What We're Looking For • Proven HR management experience, ideally within a multinational or hospitality-related organisation, • Strong working knowledge of UK employment law, with an understanding of HR frameworks across Europe, • A collaborative and proactive approach, comfortable working across diverse cultures and regions, • Experience managing the full employee lifecycle and delivering HR projects at a senior level, • Passionate about people and building high-performing teams, • Background in hospitality, luxury retail, or customer service-led sectors, • CIPD Level 5 or equivalent professional qualification Benefits include: • Private medical insurance, • Daily meal allowance, • Enhanced family leave policies, • Life assurance, • Staff discounts across a portfolio of five-star properties, • Food & beverage and spa discounts, • Continuous learning and development opportunities If you're an experienced HR professional ready to make a global impact in the luxury hospitality space, we’d love to hear from you.

ABOUT THE ROLE At Drake’s, we have always taken the scenic route - crafting garments with character, quality, and soul. Our online journey started organically, but now it’s time to raise the bar. We are looking for a Head of E-Commerce Growth to lead our digital charge across the globe. This is a unique opportunity that offers individuals a chance to be part of a brand that is influential across generations and demographics This isn’t just another “e-comm role”, you will own the end-to-end experience on our Shopify Plus store, drive growth through experimentation and insight, and help bring the spirit of Savile Row to screens worldwide. From UX to CRO, campaign planning to customer retention, you’ll shape how our customers experience Drake’s in the digital space - with authenticity, delight, and a dash of irreverence. YOUR RESPONSIBILITIES Strategy & Leadership · Define and lead our global e-commerce strategy - from vision to execution. · Champion the digital roadmap across the business, bringing creativity, rigour, and ambition. · Balance tradition and innovation: honour the Drake’s brand and heritage while building a digitally forward, high-growth e-commerce platform. · Lead and mentor a talented in-house team, nurturing skills and driving performance. Site Ownership · Take charge of our Shopify Plus storefront: manage merchandising, UX, customer journeys, and CRO. · Work hand-in-hand with our creative, marketing, ops, and retail teams to ensure a joinedup, best-in-class brand experience. · Implement A/B tests, UX improvements, mobile optimisation, and SEO enhancements with a clear focus on performance. Performance & Growth · Partner with digital agencies to drive customer acquisition through paid search, social, and performance marketing. · Turn data into direction: monitor KPIs, site analytics, sales funnels, and user behaviour to continually refine strategy. · Improve key commercial levers: AOV, LTV, conversion rates, and retention. Customer Experience & Operations · Own the full post-purchase experience: customer service, fulfilment, returns, and retention flows. · Work closely with ops to deliver a seamless experience from checkout to doorstep. · Support our retail and studio teams to enhance the omnichannel journey and visual storytelling. WHO YOU ARE · A digital native with 5+ years leading DTC fashion e-commerce teams, preferably on Shopify Plus. · Experienced across site merchandising, UX, performance marketing, and international expansion. · Analytical and creative in equal measure - you know your numbers, but you also know great storytelling. · A hands-on leader who can zoom out to see the big picture, then roll up your sleeves to make things happen. · An effective collaborator who thrives in cross-functional teams and brings out the best in others. Your Toolkit · Proven track record scaling premium/luxury digital retail operations. · Strong grasp of performance marketing (Google Ads, Meta, Pinterest) and SEO best practices. · Experience managing organic social, content planning, and digital brand storytelling. · Confident with GA4, Shopify Analytics, heatmapping tools, and CRM/data platforms. · Knowledge of internationalisation, localisation, and global fulfilment strategies. Your Success Will Be Measured By · Revenue growth and profitability (CM3) of e-commerce. · Customer acquisition and lifetime value. · Growth of organic reach - SEO, social, and database expansion. · Improvement of key UX and retention metrics. WHY DRAKE’S? Drake’s is a brand that celebrates craft, character, and considered style. Joining our team offers individuals a unique opportunity to be part of a company that masterfully blends traditional British tailoring with a relaxed, modern aesthetic. We believe digital can be as charming as bricks-and-mortar. Our global presence, coupled with our continuous expansion would prove this to be an exciting opportunity. If you want to build something meaningful, love great clothes, and thrive on making digital experiences memorable, we would love to meet you.

HCLTech is a global technology company, home to more than 220,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2024 totaled $13.8 billion. Employment: Fixed Term Contract for 12 Months (on HCL Payroll) Work at the office location in London for 2 days a week Who we are? HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services, and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships The role: The team is building a new platform to enable the efficient, secure and controlled sharing of data. You will work as a Service Design expert with proficient experience in the Human Centered Design Process, defining and documenting: • Conducting and facilitating design thinking workshops, • User research & user testing when required, • Define and develop user flows, journey maps, • Define and develop service design blueprints, • Information and data flows that interact with users, • Work with UX, UI and technical development teams to develop the experience, • Experience with working with data platforms and data marketplaces is highly desirable What does a day in the life look like for a Senior Service Designer? Define, plan, execute and deliver actionable service design, journey maps and documentation with a focus on research, experience architecture, ensuring frictionless experiences for users. You will oversee the Service Design and research aspects of the program, working with stakeholders to understand, define and design the journey’s for users across the data products. As an experienced UX & Service Designer, you will plan, run and lead workshops, and discovery sessions. Participate in persona creation, user journeys, flows and blueprints and assist client teams to establish a consistent approach to user experience across data products and marketplaces. You will work closely with product owners and the business to gain in-depth understanding of user needs, identifying common touchpoints, removing pain-points and reducing friction. Focuses on developing a coherent service that accommodates all personas across a user spectrum. Eliminating complexities and crafting simplified solutions through research and designing data driven experiences. Identify the appropriate communication and user engagement method depending on different stages of the service lifecycle. i.e., rapid prototyping You will present solutions to stakeholders to help create a deep understanding of the user and process within the business and help create and embed a culture of user-centric design. End-to-end experience of all aspects of UX and Design from ideation and concept creation to development ready designs. Experienced working in Agile environments, feeding design input into the development process within sprints. Ideally, with a proven track-record of implementing UX process within Agile environments with quick and iterative methods. Work closely with UX, User Interface designers, developers, business analysts, product owners, product managers and other team members who are as passionate about their work as you are, to ensure design solutions make a significant contribution to the delivery of the service. Communicating and disseminating UX solutions, tradeoff rationales, and documenting outputs in engaging ways. Forms confident and productive relationships with types of stakeholders. An ability to build rapport and value with product owners and the business through communication and engagement is a must. You practice self-awareness and strive to be your best self while finding common ground and building rapport with client and peers. What experience and skills do we need from a Senior User Experience Designer? Essential: • Financial Services experience ideally working on big data programs, • A self-starter that can work autonomously and ability to lead by example, with authority and conviction, and ability to work seamlessly and collaboratively with senior project team and product owners, • Experience of managing/leading Service Design & UX work streams, with a strong ability to communicate, connect the dots across the teams and articulate reasons behind any suggestions you make across the program, • Drive service design, design governance across the program, set standards for user needs through research and challenge and shape the program user experience principles using a range of user-based testing methodologies, • Possess experience/knowledge of a range of UX and design methods and deliverables (e.g. Wire-framing/Prototyping, UX/UI Design)., • Strong interpersonal skills, and open to giving and receiving constructive feedback to learn and further develop yourself as a UX professional., • Have a natural aptitude for technology and innovation, with the ability to quickly learn new technologies and troubleshoot them independently., • Eager to identify, define and implement new interaction models and methodologies., • Understanding of Design Principles and Digital Service Standards and its application to internal products and services., • Ability to paper prototype, sketching within the ideation process to communicate fulfilment of business/user goals within a UI to initiate co-creation streams Desirable: • Excellent understanding of Data and the challenges a large company faces with data and user experience, • Degree-qualified or professional knowledge in a relevant area including psychology, cognitive science, computer science. What you must have in your armory! • 8+ years of experience in Digital Design, • Experience designing considered user interfaces for digital products and services, • Extensive knowledge of Figma, Sketch, Adobe Creative Suite, Keynote, Microsoft Office, • Comfortable working within a fast paced, creative, and rapidly changing environment, • Ability to meet and exceed expectations under tight timelines, • Strong knowledge of UX methodologies is a must, • Run research-based workshop sessions, • Strong analytical and problem-solving skills, • Entrepreneurial attitude and vision, • Down to earth, team player

Overview of the Company dnata is one of the world’s largest air and travel services providers, offering ground handling, cargo, travel and catering & retail services at over 130 airports in more than 30 countries across six continents. At dnata, we are by your side for the entire travel experience. dnata Catering and Retail is one of the world’s leading in-flight hospitality providers, delivering world-class culinary services and innovative products that enhance our passengers’ experience. What the role is: You will be responsible for liaising directly with airside flight coordinators to capture and communicate key information relating to meal figures and aircraft stand number changes. You will be required to check, file and accurately input information onto our in-house database, circulating any changes or increases to the relevant internal department in a timely manner. What you’ll be doing will include: • Retrieve all meal figures received via telex and customer specific systems for distribution to the relevant internal departments., • Creating of pick daily pick list, • Ensuring all HMRC processes are adhered to, • Updating and ensuring the maintaining of meal figures into the system, • Printing of labels for all airlines, • Accurately completing relevant documentation for example Compliance, HACCP, etc., • Reporting any accidents or incidents and ensure any corrective actions are undertaken, • Contributing to generating new ideas and actively implementing and promoting change What you’ll have will include: • Excellent customer service skills, • Excellent communication and influencing skills with both internal and external stakeholders, • Strong IT skills; Microsoft Excel and Word, • Highly organised and motivated with the ability to solve problems and work within strict deadlines, • Ability to deliver and improve upon set targets, • To be self-disciplined, reliable and accurate with a keen eye for detail, • Strong team player with a pro-active nature and self-motivated with the ability to work both as a team member and on own initiative, • Experience working within airline catering industry Please note the address for our Heston unit is: 1-3 The Encompass Centre, International Avenue, Heston, Middlesex, TW5 9NJ

This is a 8 month maternity cover with the possibility to extend to 12 months. About Us: Here at c2c we take pride in being an award-winning train operator running services between Fenchurch Street and Shoeburyness, serving 26 stations in East London and South Essex. Our customers never stand still and neither do we. We anticipate, innovate and flex around our customer’s needs and it takes a great team to do this. We are looking for a dedicated and versatile individual to join our team as Head of Digital and Ticketing. Purpose of the Role: • Define and execute a digital and ticketing strategy for c2c that harnesses modern technology to achieve significant growth in use of digital and smart ticketing, and improve customer experience, • Accountable for the delivery and maintenance of a stable and robust and functioning retail system to ensure the system is fit-for-purpose and meets the expectations of the industry, c2c staff and customers, • Drive a digital culture at c2c, advocating digital transformation and user-centric approach to deliver, • Be accountable for the ongoing health, service and prioritisation of the entire retail system, leading the digital team in delivering change, improvements and incident management – and drive continuous improvements to retail operations, • Deliver targeted KPI growth across the key metrics of traffic volume, transactions, conversion (all site & check-out) and average value, along with other primary measures including customer satisfaction, • Utilise data/analytics and insight, to drive product decision-making, influencing the business to ‘buy in’ to the roadmap. Use data to identify key trends in varying customer segments, and adapt the online offering to respond to these trends., • Evolve and further embed a digital scorecard based approach, working in conjunction with the internal functional teams of Customer Experience, Commercial & Delivery, amongst others, to create a truly joined-up, optimised, digital space. Experience, Knowledge and Qualifications Required: • Experienced and capable of developing online strategic plans, rooted in the analysis of customer persona segments, platform/device performance, and consideration of the wider competitive landscape. Ability to demonstrate influence and delivery of previous plans., • Experienced in direct management of all e-commerce disciplines (e-marketing, web development and website management, UX), including full accountability for budget management, • Detailed understanding and capability for using web analytics (e.g. Google Analytics, Omniture, Site Catalyst, Discover), • Practical understanding of web development processes and technologies, • Successful hands-on operational experience as well as strategic vision, with the ability to demonstrate delivering and influencing product roadmaps, • Strong leader, with technical understanding and commercial acumen, • Strong negotiator and influencer with internal and external suppliers, • Results focused, applying commercially underpinned logical decision making to all tasks, • Ability to work across organisational boundaries, • Capable and experienced at dealing with Senior/Exec level individuals, • Degree educated

The Company This ambitious business take pride in their delicious range of chilled and frozen products, supplying retail and food service customers across the UK, Europe and globally. Growing fast they are looking to add to their talented NPD team with a Senior Product Developer. The Role Reporting to the General Manager, you’ll be joining a small NPD team and will be responsible for the end-to-end development of exciting new food products - ensuring each concept is not only innovative but commercially in line with product briefs and market insights. This is a broad role where you’ll be working with the overseas R&D team to transform customer briefs into viable production possible products. You’ll take ownership of all stages in the product lifecycle, manage project critical paths and collaborate with technical, ops and procurement teams to ensure quality, innovation and compliance are achieved on the exceptional new products that will adorn the retailer shelves. You’ll also be involved in packaging improvement, artwork sign off and post-launch reviews. A key part of your role will be forging lasting customer relationships to understand project aspirations and transform these briefs into on-trend and on-time concepts. The Candidate We are seeking an ambitious, creative and capable Product Developer looking to step up into broad role within a growing business. You’ll have experience ideally within chilled or frozen categories for branded or retail own-brand products. You’ll relish the chance to be involved in every facet of NPD and EPD. Ideally you will have a food degree too. We’re also looking for exceptional communication skills, as you’ll be retailer facing, and managing projects with internal internation teams to launch products quickly and successfully. You must have excellent communication and organisation skills coupled with the ability and enthusiasm to learn quickly and get started on new projects. You will have an amazing understanding of food trends, ingredients, and seasonality which you can use to revamp recipes as well as conjure up new delights. This is an exciting role where frequent travel will be involved across the UK, EU and to SE Asia. So, if you’re currently a Product Developer looking to grow and thrive in a pacey new environment with lots of customer contact, then this could be the role for you! Apply now or call 0345 2600 737 / 07700 137 110 for a confidential chat. Ref: L6897 Due to the large number of applications our opportunities attract, it sometimes takes us time to thoroughly review and consider them all. We endeavour to respond to every application within 5 working days, however if you have not heard from us within this timeframe, we are sorry to say your application for the role has not been successful. To support you in showcasing your best self, we make sure that any necessary accommodations, whether physical or non-physical, are provided to assist you throughout the job application and interview process. Also, please note that we are only able to accept and respond to applications from candidates with eligibility to work in the UK and those who hold valid work visas

Operations Support Coordinator (APAC) We’re looking for an Operation Support Coordinator to deliver unparalleled operation support to our APAC customers. This is a full-time role based in our head office in King’s Cross, The Coal Office London. Our Story Established in 2002, Tom Dixon is a British design and manufacturing brand with a commitment to innovation. We design, develop and sell extraordinary objects and spaces for everyday use, including lighting, furniture and interiors. The company has a well-established global customer base which has achieved double digit growth over recent years. The company has offices in London, New York, Hong Kong and Shanghai, and launches new collections bi-annually at the Milan furniture fair and Maison in Paris. More information about us can be found at . About the Role As part of our ongoing ambition to deliver world-class customer experience and as a result of our rapidly growing business in APAC, we’re looking for an Operation Support Coordinator to complement our team. You’ll be reporting into our Customer Success Manager, APAC and work closely with our trade partners to ensure accuracy and speed in servicing our clients in APAC. As part of your role you’ll also support the EMEA team as needed, with the focus being on APAC. Key Responsibilities include: • Order Management: You will be processing customer orders daily and coordinating the process from the moment the order is received to the moment it is delivered to your customer, reserving stock against stock available, managing inbound stock allocations against your orders, obtaining export documentation, • Claim processing: Handle quality claims end-to-end by verifying details, coordinating with internal teams, and ensuring timely resolution to maintain customer satisfaction and improve processes, • Customers: You will support customers for your specific geo-regions, maintaining a close relationship with them. You will work closely with your manager to ensure that we deliver the best experience to our customers and going above and beyond to deliver fast and efficient order flow., • Aftersales: You will be responsible for the aftercare aspects of all your orders, product questions, delivery queries, collections, credits and returns., • Communication and Relationships: Managing your orders and responding to customer queries via emails (and occasional calls) within agreed KPI’s, with enthusiasm and a can-do tone. Liaising with our planning, logistics, Product, sale departments About You We are looking for a self-starter with a strong desire to kick-start their career within customer service/operations. Whether you are straight out of university or have already gathered some customer service experience, we are looking for someone who thrives on the prospect of delivering exceptional customer experience and business growth for an iconic brand. You will have an academic background in a related subject, whilst some work experience for companies operating predominantly in the wholesale or retail space will be advantageous for this role, such would be some prior sales experience. You will have a mix of these experiences, skills, and qualities: • Strong priority management and Organisational skills – you take pride in being organised and methodical with a keen eye for detail., • Strong communication skills – You have an exceptional communication style. You have a perfect command of written and spoken English. Speaking Mandarin would be a plus. Your attention to detail in all your communications is second to none with foresight, accuracy, and due diligence in your communication., • A resilient and proactive mindset - You thrive on autonomy and ambiguity, and love to proactively create plans and structure your work. You have an exceptional work ethic and remain unfazed by customer demands and our rapid pace of work., • Proactive from end to end – having the ability to follow up and follow through with high attention to detail, from the moment an order is placed until it is delivered to customers and ensuring the customer is always updated., • A positive attitude - you care about our customers and naturally put yourself in their shoes. You take pride in delivering an exceptional service, spotting what needs to get done and go the extra mile for our customers. This, combined with your charming disposition, enables you to foster authentic connections and relationships that sustain and deliver., • Competent IT skills - you are familiar with all Microsoft Office products and prior experience using Navision would be advantageous. For the right candidate, we will offer a competitive remuneration package alongside the opportunity to build an extraordinary career within one of the world’s leading design agencies and lifestyle brands. We embrace diversity in all applicant’s backgrounds. The successful applicant must have eligibility to work in the UK.

Why Superdrug? Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun. Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling. We currently have an exciting opportunity for an Apprenticeship Retail Coach to support our team, covering the Kent / London area. Part of this role will include ensuring that our team is trained to give customers the service and quality they deserve. We are always looking for talented and ambitious people who want to make a real difference, develop themselves, and who enjoy working in a great team. Your main aim will be to manage quality standards and compliance within the Superdrug & Savers Apprenticeship Programme. Job Purpose You will support on all aspects of the Shared Services function including telephone calls, dealing with emails and managing and updating multiple systems. The purpose of the role is to provide a centralised and effective support function to the wider Head Office and Store teams; with particular attention to queries expected to result from an ongoing deployment of a new Time and Attendance system. The Shared Service function is the point of call for all queries regarding Payroll Systems, Processes & Payslips. Our aim is to create a streamlined and effective support system by taking a pro-active approach and communicating effectively with the rest of the business. Key Responsibilities · To support on the Shared Services helpdesk for all Superdrug and Savers colleagues with questions, queries and advice regarding pay and in particular regarding any queries on the new T/A system. · To work with all business units to ensure timely communication to all colleagues around paydays and changes to timescales. · To investigate and resolve pay queries by speaking to Store Managers, Area Managers and the People Teams working collaboratively with colleagues in the Shared Services and Payroll Team. · To Always Maintain a high standard of customer service. · To produce letters, references and contracts. Key Stakeholders: Internal · Superdrug & Savers colleagues, IT, Store Ops, HR and Audit Person Specification · Ability to manage and answer a large volume of calls daily, the team can collectively take between 50 – 100 calls a day, with the latter being on pay day · Being able to deal with sensitive situations effectively whilst being empathetic and discreet. · Ability to work under pressure and deliver high volume, high quality work to demanding deadlines; · Excellent numeric, written and verbal communication skills; · Excellent planning and organisational skills; Here's what's in it for you • 33 days holiday rising to 38 days with length of service (inclusive of bank holidays), • 2 staff discount codes for yourself and a family member or friend, • 30% discount on Superdrug Own Brand Products both in store and online, • Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station, • Company pension matching and bonus, • We offer Wagestream - a money management app that gives you access to a percentage of your pay as you earn it, • Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK, • We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!, • Unrivalled Learning and Development programmes, • Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss and support Hours: 37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.

ABOUT US It’s Bagels serves authentic NY style bagels in London. We opened our first store in Primrose Hill in September 2023 to weekend lines around the block and completely disrupted the London food scene. At the heart of It’s Bagels is its community. Bagel culture in NYC celebrates the coming together of people from all walks of life to share hot, fresh bagels every day. This is something we’ve brought across the pond and we look to focus on our diverse and incredible customers. Following the success of the first store, we recently opened in Soho and Notting Hill. All stores are incredibly popular and we look to bring warm, passionate and driven people into our growing team. We are currently looking to open more stores and expand our offering throughout London. ABOUT YOU It’s Bagels are looking for a passionate leader with exceptional customer service skills, the ability to foster a fun, positive team environment while maintaining high quality standards and operational efficiency in a trendy fast moving bagel shop. KEY RESPONSIBILITIES People Management: • Lead the team to provide consistent exemplary service to all customers, • Managing, motivating and monitoring team performance in accordance with company policies and procedures, • Promoting a culture of development by acting as a role model and assisting in team coaching, • Maintain a high quality, motivated and professional team through regular reviews, team chats and training, • To ensure team member’s rest breaks are allocated consistently and fairly, • Responsible for interviewing, hiring and training new team members to the highest standard Health and Safety: • Excellent knowledge of food safety and standard procedures, • Oversee food prep and ensure this complies with health and safety/brand regulations, • Ensure that you and the team comply with all Health and Safety and Food Hygiene legislation at all times, • To ensure all waste is consistently recorded accurately throughout the day, • To ensure all team members adhere to uniform and grooming standards Communication: • Handle customer complaints focusing on a solution and delivering and exceeding customer expectation, • To make sure the team deliver exceptional customer service that amazes, • To respond appropriately to Google reviews and report back to the team on any negative reviews, • To be able to confidently answer customers on product queries Managing resources/planning: • Ensure that the FOH team work to budgeted hours, holidays and time off are planned fairly and rotas are completed at least two weeks in advance-, • Check and approve all invoices, control all business costs and achieve all P&L targets, • Monitor quality and standards of all supplier deliveries, keeping records of any discrepancies, • Monitor consistency of storage, stock rotation, food quality and portion control, • To order stock in line with food production needs and sales forecast, • Create and manage financial budgets and sales forecasts for the catering and event-planning department, • To ensure the tills are cashed up and the days takings are banked following the banking and cash handling policies Must Have (s): • Previous experience working in a similar role in hospitality/retail sector, • Excellent coaching and communication skills, • Able to work flexibly according to the needs of the business, • Have a ‘can do’ positive attitude, • Excellent eye for detail, • Approachable with excellent people skills, • Planning and organizational skills, • Excellent verbal communication skills, • Team leadership skills Perks: • Free Bagels!!, • Work Socials, • Opportunity to work at cool brand partnership events, • KPI rewards, • Opportunity for upward mobility in a fast growing business

🚀 Join the Food Alert Academy 2025 – Now in London & Manchester! • Are you a hospitality expert looking for your next challenge?, • Ready to kickstart your career in Food Safety?, • Want to work with one of the most renowned names in the industry? This is your chance. Who are we? Based in Central London and Wellingborough – and working with clients right across the UK – Food Alert is one of the country’s leading food safety and health & safety consultancies. Our expertise spans retail, leisure, and education, but hospitality is where our passion truly shines. From Brewdog and The Ivy Collection to Dishoom, Citizen M, and Harbour Hotels, we partner with some of the most exciting and innovative brands in the industry. We’re also proud to be part of The Citation Group, supporting over 100,000 clients across our family of businesses. With ambitious growth plans and a commitment to staying ahead of the curve, this is the perfect place to be if you want to join a business that’s always moving forward. What’s new for 2025? For the first time ever, our Academy is open to applicants in Manchester – not just London. Please note: We’re especially keen to hear from people who already live in these locations, as being local means, you’ll spend far less time travelling between clients and far more time doing what you do best – building relationships and making an impact on site. Face to face final interview dates: 📍 London – 10th September 2025 📍 Manchester/surrounds – 16th September 2025 Who we’re looking for: We know breaking into a new industry can be tough, so our Academy is designed to develop the next generation of Food Safety professionals – no years of auditing experience required. All you need is: • Level 2 Food Safety qualification (or equivalent) – essential, • A genuine passion for food safety and hospitality, • Willingness to travel and work with different clients, • A graduate in Environmental Health looking to put theory into practice, • Working in hospitality and ready for more regular hours, • An H&S professional wanting to specialise in food safety, • …this could be your perfect next step. What You’ll Get with the Food Alert Academy This role starts at £30,000 with a clear glide path to £35,000 and then beyond as your competency and confidence grow. What’s in it for you? • Flexible hybrid working (home/office/client sites), • 25 days’ holiday + bank holidays + 3 extra days at Christmas, • Enhanced sick pay, healthcare cash plan & life insurance, • Referral bonuses & great perks (yes, we know how to throw a party), • The chance to work with some of the biggest names in hospitality Thinking about applying? You’ve probably got a few questions – so here are some quick answers to help you picture yourself in the Academy. Apply Now - Join the Food Alert Academy, experience hospitality from a whole new perspective, and start building a career that keeps the industry you love safe, thriving, and ready for the future.

Customer Service Operations Supervisor - Global Luxury Fine Jewellery House - London 12 month Fixed Term Contract About: To efficiently and effectively manage Customer Service Operations activities related to the servicing of luxury brand products by ensuring: • Repairs are received, collected, transferred from/to the right locations on a daily basis, • Flows in SAP are managed accordingly, • Rotate within the Operations department of the service centre (operations hands-on activities, spare parts management, post room) Responsibilities: • Operations - to include management of all watches and fine jewellery repairs, to all locations. Push the repair through the flow in SAP accordingly., • Checking of Export documents (i.e. created Transfer sheet shows all listed items correctly, created CS Shipping Invoice shows HS codes are present etc), • Post Room general activities, record tracking details accurately to ensure security procedures are followed., • Creation of shipping labels (using SAP system, MyDHL, Temis City Service – training provided), • Processing Repair flows inbound & outbound via SAP & their relevant repair flows, • Supply and Matching, manage the reception of the spare parts, • Support to replenish kit boxes (place order & fill boxes with consumable parts) Qualities: • Reliable, efficient & organized with good time management, ‘Can-do’ positive approach, • Work efficiently in fast paced environment, great team spirit, client focused mentality, • Able to work independently & take personal ownership under pressure & to deadlines, • Able to handle multiple flows with various complexities, able to solve issues independently, • Computer Literate, SAP experience a benefit, Excel, Outlook, MS office, Teams, • Confident with systems, excellent attention to detail & problem solving, • Customer service / Logistics / Administrative / Operations / Warehouse / Post Room / Supply & Matching related experience, desired. 360 Talent are a high-end retail recruitment firm providing strategic solutions to connect high calibre candidates with Fashion, Beauty and Lifestyle brands across global markets. Explore all our latest opportunities and industry updates on our website & find us on LinkedIn, Facebook, Instagram & TikTok!

About Us Skin Cupid is a leading Asian beauty retailer, dedicated to bringing the best of Asian skincare to our global community. Our platform is a curated haven for skincare enthusiasts, offering a diverse range of high quality products sourced directly from the most reputable and innovative Asian beauty brands. We believe in empowering our customers with knowledge and choices, making it easy and enjoyable to find products that suit their skin needs and preferences. Joining our team means being part of a dynamic, fast-growing environment that celebrates cross borders beauty and wellness. About the Role We’re looking for an enthusiastic and highly organised Assistant Store Manager to join the team at Skin Cupid’s very first offline and flagship store. This is an exciting opportunity to help bring our online presence to life and set the standard for our in-store experience. As the Assistant Store Manager, you’ll work closely with the Store Manager to ensure smooth daily operations, deliver an exceptional customer experience, and support the development of a passionate, high-performing team. You’ll act as a role model on the shop floor, combining expert product knowledge with excellent leadership and communication skills. This role is perfect for someone who thrives in a customer-focused environment, has strong organisational abilities, and enjoys supporting a team to reach their full potential. Responsibilities • Support the Store Manager in the daily running of the store, ensuring a seamless and welcoming experience for every customer., • Act as a leader on the shop floor, guiding and motivating the team to deliver exceptional customer service., • Step into the Store Manager role when needed, managing operations, decision-making, and problem-solving., • Assist with training and onboarding new team members, fostering a supportive and collaborative environment., • Maintain high standards of visual merchandising, cleanliness, and stock presentation in line with Skin Cupid’s brand guidelines., • Support with store performance monitoring, KPI tracking, and implementing improvement strategies., • Handle customer queries and resolve issues efficiently, ensuring every interaction reflects Skin Cupid’s values., • Collaborate with the HQ team to ensure store promotions, product launches, and brand initiatives are executed smoothly. We Are Looking For • Previous experience in a retail supervisory or assistant manager role, ideally within beauty or skincare., • Genuine passion for skincare and beauty, with strong product knowledge or the eagerness to learn quickly., • Strong leadership and interpersonal skills, with the ability to inspire and support a team., • Excellent communication skills, both with customers and team members., • Highly organised, with the ability to manage multiple priorities in a fast-paced environment., • Problem-solving mindset, proactive attitude, and flexibility to adapt to changing needs. Why Join Us • Be part of a milestone moment in Skin Cupid’s journey as we open our very first flagship store., • Work alongside a passionate, supportive team who share your love for skincare., • Enjoy a collaborative and positive working environment where your contributions truly make an impact., • Competitive salary based on experience., • Employee discount and the opportunity to try new products before they launch., • Invitations to company events and team dinners. All candidates must be eligible to work in the United Kingdom. If you love working in a tight-knit team, thrive in a customer-facing environment, and are excited about skincare, you’ve found just the place!

General Manager - Premium Lebanese Hospitality Brand | Location: Knightsbridge | Salary: Up to £45,000 + Bonus + Excellent Benefits | Language Requirement: Arabic Speaking Please note that to be considered for this role, you must be fluent in Arabic Zachary Daniels is proud to be partnering with a premium, fast-paced Lebanese brand that is going through an exciting growth period in the heart of Knightsbridge, as they continue their growth across London and beyond. We're looking for an experienced and energetic General Manager who can lead from the front, inspire their team, and deliver exceptional customer experiences every day. With ambitious expansion plans for 2025 and 2026, this is an incredible opportunity to join a business on the rise. If you thrive in high-energy environments and love building great teams, this is the role for you. What You'll Be Doing: * Leading and motivating a passionate team to deliver outstanding service * Driving sales performance and achieving profitability targets * Coaching, developing, and nurturing talent within the store * Ensuring brand standards and operational excellence across all areas * Upholding health & safety and food safety regulations * Analysing trends and keeping ahead of the competition * Acting as the face of the brand on the shop floor What We're Looking For: * Fluent in Arabic speaker (essential) * Proven management experience in a fast-paced hospitality or QSR environment * A true people leader - visible, approachable, and motivational * Operationally strong with excellent planning and organisational skills * Commercially savvy and KPI-driven * Positive, proactive, and hands-on - you won't be hiding in the office! If you're ready to take the next step in your hospitality career and want to be part of a business that truly values its people, apply now with your most up-to-date CV. Zachary Daniels specialises in retail and hospitality recruitment. We are only able to consider candidates with previous management experience in a similar environment. Reference: BBBH34057

Townhouse was created with a single goal: to disrupt and reinvent the global nail salon industry. We are the fastest-growing beauty brand in the UK and are driven by a passionate and innovative team to achieve our mission. We’ve brought together a world-class group from a wide range of industries. As we grow at speed, we need brilliant people (like you!) to join us on our journey and help us deliver our goal. ABOUT THE ROLE We have an exciting opportunity for a Customer Care Associate (12-month fixed term contract) to join our team at Townhouse. You’ll be at the heart of delivering exceptional service to our customers, ensuring every interaction is professional, empathetic, and leaves a lasting positive impression. In this role, you’ll be the first point of contact for customer enquiries across multiple channels including phone, email, chat, and social media. You’ll resolve issues, provide accurate information, supporting both our customers and our Salon Team Members day-to-day, all while maintaining our signature high standard of customer care. This is the perfect role for someone with contact centre experience who loves problem-solving, thrives in a fast-paced environment, and is motivated by creating outstanding customer experiences. RESPONSIBILITIES • Respond promptly and professionally to enquiries across phone, email, chat, and social channels., • Troubleshoot and resolve complaints and concerns with empathy and efficiency, striving for first-contact resolution., • Build a strong understanding of our products and services to confidently support and advise customers., • Capture and share feedback to help us improve our services and processes., • Identify opportunities to enhance the customer experience through relevant recommendations., • Work closely with sales, marketing, and operations teams to support overall customer satisfaction strategies. ABOUT YOU • Minimum 1 years’ experience in a customer-facing contact centre role., • Excellent communication and interpersonal skills., • Proficient with Microsoft Office and CRM systems (Zendesk experience a plus)., • A collaborative team player who supports colleagues and isn’t afraid to ask for help., • A natural problem-solver with great attention to detail., • Calm under pressure, empathetic, and professional in difficult situations., • Tech-savvy and comfortable using multiple communication channels., • Organised with strong time-management skills., • Positive, proactive, and motivated to go above and beyond for customers. LOCATION This is a full-time, 12-month fixed-term contract based at our Support Centre in Central London. We offer a hybrid working model, aligned with role requirements. EMPLOYEE BENEFITS AT TOWNHOUSE • Private healthcare and wellness support – Including free telephone/video GP appointments and private hospital treatment if there is a long NHS wait., • Shopping discounts – Save money every day with a range of retail discounts., • Birthday Pamper Party – During your birthday month, bring a friend for a free signature manicure/pedicure and a glass of bubbles!, • Social Budget – A monthly budget for your manager to treat your team to lunch, pampering, or a night out., • Holiday on us – One extra day paid holiday for every whole year you’ve been with Townhouse, up to 5 extra days., • Employee Discount – 75% off treatments., • Interest-free advance – Up to £50 per day you’ve worked in a month to help with emergencies without interest costs. EQUAL OPPORTUNITIES We’re proud to be an inclusive employer. We welcome applications from all backgrounds and are committed to creating a diverse, supportive, and empowering workplace. Apply Now and Be Part of Our Exceptional Team!

Who we are: ALTEN, an engineering and technology consultancy, We are a leading Engineering and IT consultancy operating across 30 countries, making waves in all sectors: Aeronautics, Space, Defence, Security and naval, Automotive, Rail and mobility, Energy and environment, Life Sciences and health, Industrial Equipment and electronics, Telecoms, Banking, Finance & Insurance, Retail, Services & Medias, Public Services & Government. With a team of passionate, diligent, and agile engineers, we are united by a common purpose: building tomorrow’s world today. Day by day, we support our customers' development strategies as well as their technological and sustainability transformation. Due to ongoing expansion, Alten Ltd is looking for an Business Operations Specialist to join our growing team here in London. This is a fantastic chance to join a fast-growing company with strong core values of; Excellence, Accountability, Integrity, and Service and well a clear developmental path for the successful candidate. What will you do? • Conduct weekly monitoring of operational activities for UK Business Managers and Division Directors, aligning with established objectives, including project launches, engineer hiring, inter-contract management, commercial growth, and customer insights., • Perform operational analyses and create presentations, with active participation in commercial meetings., • Oversee performance indicators by tracking business efficiency through various KPIs / Acting as a business partner., • Collaborate in the design, implementation, and enhancement of decision-support tools for top management, as well as improve existing processes and tools., • Prepare for career committee reviews each semester, analysing Business Manager performance history and supporting optimizations within the commercial organization., • Calculate manager objectives to generate accurate bonus letters., • Assess and calculate semester results, followed by review sessions with directors. What we are looking for? • Bachelor’s & or Masters Degree in Controlling, Finance, data Analysis or similar field., • 1-2 years of relevance experience (Internship experience included)., • High degree of competency within MS Office, especially within Excel (Data Visualisation)., • Dynamic, rigorous, and proactive with good interpersonal and communication skills., • Excellent analytical and synthesis skills. What we offer: • Competitive basic salary accompanied by an attractive bonus based on your performance., • Company benefits including Private Medical Healthcare, Life Insurance and Travel Insurance., • Pension scheme with company contributions up to 6%., • A challenging position in a fast-growing company with a quick career development for its best talents. Any doubts? Studies have shown that some groups of people are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we are looking for. As an equal-opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

Vacherin are committed to delivering deliciously different experiences, having fun, and conducting business with a social and environmental conscience. We are excited to be recruiting for a Senior Retail Sous Chef to work at a prestigious banking firm. Location: 1 Basinghall Ave, London EC2V 5DD Rate of Pay: £39,000 - £40,000 per annum Working Pattern: Monday - Friday 40 hours per week, 7:00am - 3:30pm Key Responsibilities: • To invent and create menus that are in line with client and customer needs, • To produce food in a timely fashion to ensure smooth service to the customers, • To enjoy the food you produce and ensure they are ‘picture perfect’ every time, • To assist in developing and producing new service styles and food concepts, • To communicate with the relevant parties requirements for planned menus and, • order necessary ingredients, • Cooking for up to 500 people per day Our ideal candidate will have a contract catering background What's in it for you? Working with Vacherin has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy. • Personal Development and Training opportunities, • Life assurance scheme, • Pension scheme, • Holiday allowance, • Private medical eligibility, • Eye care, • A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance, • Family friendly support, • Regular social events and communication with our leaders, • A holiday purchase scheme, • Volunteering days, • Professional subscriptions, • Recognition schemes and people awards, • Long service awards, • Access to some great high street discount vouchers Vacherin officially formed part of CH&CO Catering Group Ltd in 2021. Partnerships, Innovation, Integrity, Quality, Fun

As the support partner to the Management team, you will play a key role in maximising sales and driving store profitability while ensuring full compliance with operational standards, policies, and procedures. You will champion exceptional customer experiences, consistently exceeding expectations through outstanding service. In this role, you will support all aspects of the stores operations and take full ownership of delivering results with precision, attention to detail, and a focus on excellence Your primary focuses will be to: Lead and guide the team to ensure customer service remains the top priority, setting benchmark standards for the luxury retail sector. Anticipate and respond to client needs, consistently exceeding expectations. Deliver engaging and confident brand storytelling to enhance client connection. Leverage support materials and identify commercial opportunities through marketing and promotions. Maintain expert, up-to-date knowledge of the full product range to provide informed and personalised service. Inspire and lead the sales team to exceed targets through coaching, performance management, and a positive, results-driven culture. Drive clienteling strategies to attract high-value clients, retain loyal customers, and maximise lifetime value through personalised service and relationship building. Oversee daily store operations with full key holder responsibilities, ensuring smooth workflows, compliance, and high operational standards in the absence of management. Optimise business performance by analysing sales trends, identifying growth opportunities, and implementing strategies to increase revenue and profitability. Maintain brand excellence through consistent visual merchandising, stock management, and exceptional service standards. Foster cross-functional collaboration with other locations and support teams to align on business goals and operational improvements. Ensure compliance with all health, safety, and security procedures while promoting a safe and professional workplace. Contribute to special projects and business initiatives to support long-term strategic objectives.

Job Title: Buyer/ Product Manager (Casualwear, Denim, Suede & Leather) Reporting to: Production Director Location: White City Place, London Hours: Full Time, 37.5 per week About the Company ME+EM is one of the UK’s fastest-growing luxury fashion brands. In addition to a thriving global digital presence, we operate flagship stores in London, Manchester and Edinburgh, concessions within Harrods and Selfridges, and have recently expanded with new store openings in the U.S. At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding. Our office and stores are always busy and fast paced, but we work just as hard to make sure it’s fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone’s hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution. About the Role The Buyer/Product Manager will be responsible for managing the critical path, supply base, product development, margin management, customer and brand focus, and team management to ensure the successful delivery of the product range. Responsibilities Critical Path Management: • Manage the business calendar, ensuring proto’s and costs are ready for selection and subsequent meetings (Proto, Intake, Fit, Pre Prod, Shoot)., • Manage the team to ensure critical dates are achievable, realistic and all information is accurate on the tracking sheets to be able to make informed decisions., • Manage the priorities and team workload to ensure that styles can achieve ‘into production’ deadlines and all fabric/ yarn/ trims are booked and actioned in line with the suppliers critical path., • Managing the Garment Tech workload to ensure fit comments and CP deadlines are met. Managing the Supply Base: • Placing the ME+EM product with the appropriate supplier., • Reviewing capacities in line with planned orders, ensuring production is equally distributed to maintain quality and delivery performance, managing any blockages or risks within the supply chain., • Managing supplier relationships, addressing any issues or concerns and resolve any disputes in a timely manner., • Regularly visit the Supply base. Product: • Working closely with Design to ensure the collection contains the Brand DNA, Fashion lego, considered end use, balance of styles, colour & retail prices., • Highlighting any option discrepancies, gaps, risks, or new opportunities to ensure a commercial and well balance range is built., • Work closely with Merchandising for trade reactions, trade concerns, being aware of sales, ‘best & worst’ information, input in units and sizing ratios using the knowledge for future decision making., • Manage the fit session ensuring the appropriate samples are being fitted & approved in accordance with the brand DNA, critical path, cost and quality., • Always considering - flattering, function, forever., • Liaising with the Garment Tech to ensure garments are fit for production, analysing risk, highlighting problems, and supporting them to reduce returns and write offs., • Management of fabric/ yarn/ trim issues in a factory to ensure the delivered product is to ME+EM standards., • Management of quality rejects, driving the team to ensure rejected garments are processed, rejected or released as quickly and cost effective as possible to minimise lost sales. Margin: • Work with the Designer to ensure design, fabric & trim costs are workable to the target margins., • Present cost price/ margin in the Product meetings (proto & range build), with recommendations for any styles under the target margin., • Have an understanding of product make and costing, engineering cost prices, working with Design & the Supplier without compromising the design integrity and/ or quality., • Responsible for the negotiation of cost prices with suppliers., • Work with Design & Merchandising to ensure the Retail Price architecture is achieved, including entry price points for each category., • Takes responsibility for the management of late deliveries and substandard quality issues, negotiating cost price reductions or payment of freight costs when relevant, protecting the margin wherever possible., • Ensure excess fabrics are utilised quickly and in the most cost effective manner., • Liaison with accounts on any supplier payment issues; authorising invoices, credit, debits etc. Customer and Brand Focus: • Attend Customer feedback meetings., • Seasonal store visits – with Design & Technical to ensure brand KPI’s are consistently achieved., • Seasonal Competitive shop – ensuring knowledge on competitor activity is up to date., • Attend the Pre Production meeting to ensure management of shoot preparation, working closely with Design Director to ensure initial design concept is coming through on shoots., • Liaise with marketing to ensure ‘Intelligent Style’ and Product information is consistent across the departments. Reviewing: Copy, Product names, Book & imagery checks. Management: • Responsible for the recruitment & induction of new team members, providing structured training, coaching, feedback and reviews., • Provide clear communication, direction, roles & responsibilities., • Responsible for the development and performance management of the team., • Supports peers within the business., • Highlights key area’s of concern to the Production Director. Employee Benefits: • 33 days annual leave for full time employees (25 days holiday + 8 bank holidays), • A day off to celebrate your birthday., • Pension Scheme, • Group Life Insurance, • Employee Assistance Programme (EAP), • Length of Service Award, • Refer a Friend Scheme, • Staff uniform for retail employees, • Generous Staff and Friends and Family Discount, • Annual Volunteer Day, • Cycle to Work Scheme, • Tech Scheme, • Eye Care Vouchers, • Real Living Wage Employer, • Employee led committees, • Social events and biannual parties, • Enhanced maternity and paternity package after 2 years of service. ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities’ employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company. Please note, due to the large number of applications we receive, we can only reply to those that are successful to the next stage.

About Us We’re reimagining grocery for the modern urban consumer—building a premium, tech-enabled convenience store chain that blends hot food, curated grocery, and digital-first experiences. With bold ambitions, we’re gearing up to launch our first stores by the end of the year—and we need the right foundations to make it happen. About the Role: Supply Chain Manager We’re looking for a Supply Chain Manager to build and lead a world-class grocery supply chain across fresh, ambient, frozen, and impulse categories. You’ll be responsible for designing the systems and operations that ensure our stores are always stocked, our products are always fresh, and our customers are always delighted. This is a hands-on, high-impact role ideal for someone who thrives in fast-paced environments and understands the operational realities of bricks-and-mortar retail. You’ll work cross-functionally to ensure our supply chain is agile, cost-effective, and scalable as we grow from pilot stores to national rollout. Key Responsibilities • Design and implement end-to-end supply chain processes for all grocery categories—fresh, frozen, and ambient, • Own demand forecasting, replenishment, and inventory planning across a growing network of physical stores, • Manage supplier logistics and last-mile delivery, with a focus on availability, freshness, and efficiency, • Oversee stock flow, shelf life, and shrinkage, using smart systems and AI to minimise waste and drive operational control, • Set and monitor quality control standards—ensuring all products meet our expectations before reaching the shelf, • Work closely with Buyers, Store Operations, and Tech to align supply with promotions, new range launches, and seasonal peaks, • Leverage data and AI tools to improve decision-making, reduce cost, and increase responsiveness, • Build strong relationships with suppliers, distributors, and logistics partners, ensuring service levels are consistently met, • Ensure compliance with food safety, handling, and storage regulations, • Develop contingency plans for supply disruptions, logistics challenges, and operational risks Ideal Candidate • 5+ years’ experience in retail supply chain management, ideally in grocery or FMCG, • Experience supporting bricks-and-mortar store operations—with a strong grasp of real-world in-store execution and constraints, • Confident working across multiple product types (fresh, frozen, chilled, and ambient), • Skilled in inventory management, forecasting, and supplier performance tracking, • Familiar with ERP and supply chain platforms; strong analytical and Excel skills, • A builder and problem-solver—able to operate in ambiguity and scale operations from scratch, • Entrepreneurial and detail-oriented, with a deep interest in reshaping food and convenience retail Why Join Us • Be part of a category-defining retail concept from day zero, • Build the supply chain that powers a bold new convenience brand with ambitious national growth plans, • Work with a visionary, execution-driven founding team, backed by top-tier investors, • Help redefine how grocery is experienced in the UK—fresh, fast, and customer-first Excited to bring your bricks-and-mortar experience to a modern retail model? Apply now and help us build the future of grocery

Quality & Compliance Manager - Abbott Lyon Rewarding salary + 10% bonus + benefits Hybrid – 3 days per week at the London Product Studio We've partnered with the exciting brand Abbott Lyon as we search for a Quality & Compliance Manager to join their team! Company Overview Abbott Lyon is all about creating affordable luxury, designer-inspired, trend-led jewellery and accessories with a personal touch. Founded in 2015 by Jezz Skelton & Asha Jones it has become a big hit globally, achieving eight-figure revenue direct to consumers via its website, and is the fastest-growing jewellery brand in the UK, and recently ranked in the Sunday Times 100. Abbott Lyon’s focus is on creating high quality, stylish and meaningful jewellery designs with thoughtful and personal touches. Check out their website here: About the role Your role will be to take lead accountability for developing the Quality and Compliance strategy across the business and ensuring its successful implementation. As a company that ships millions of beautifully designed and crafted products each year, this is an exciting, high impact role with a direct impact on Abbott Lyon’s overall Customer Experience and Brand sentiment. Reporting into the Product Director, you will be the subject expert in the business for all things Quality and Compliance, ensuring our end to end processes (from product development through to post purchase support) are designed to minimise issues across the Supply Chain. You will partner with teams across Product Management, Finance, Operations, and Customer Service (to name a few), in addition to our external vendors, to ensure Quality data and regulatory compliance are embedded into our decision-making processes, resulting in a reduction in the overall financial exposure relating to quality and further reaffirming our brand credibility. This role is perfectly suited to somebody who is data driven, collaborative and “never done” when it comes to improving processes and ways of working. What you’ll be doing: Quality Assurance (Proactive): • Develop and maintain the company’s Quality Management Programme to support consistent, proactive product quality across the design and production lifecycle., • Lead supplier audits and onboarding processes to ensure compliance with quality, ethical, and sustainability standards., • Implement continuous improvement initiatives in collaboration with design, production, and supply chain teams to pre-empt quality issues., • Embed quality planning at the Design/NPD stage to mitigate potential non-conformance Quality Control (Reactive): • Lead root cause analysis and corrective/preventive actions in response to customer complaints, feedback and returns, • Maintain detailed records of product non-conformance and track quality KPIs for regular reporting to supply base and internal leadership, • Collaborate with Customer Service teams to support timely, satisfactory resolution of quality-related issues., • Create monthly insight dashboard to show product quality trends and the commercial and customer experience impact of improvements/initiatives already live Data analysis and insight: • In partnership with Operations/Customer Experience Leadership, analyse replacement and refund data to identify the rate of issues on a product and category level (the “fault rate”) and whether there are new products/trends requiring attention, • Analyse the financial impact of replacements and refunds relating to product quality, identifying drivers of this cost (e.g. product mix, AOV, process non-compliance) and associated improvement opportunities Lead Quality & Compliance strategy: • Develop the overarching strategy, covering everything from website and post-purchase comms through to warranty details and manufacturing enhancements, • Lead the project management of Quality improvement across the business, ensuring there is ongoing focus on the top opportunity areas (e.g. plating, product design improvements) and that agreed actions are executed Regulatory Compliance & Testing • Ensure compliance with all relevant UK, EU, and international regulations governing jewellery, including REACH, Nickel Directive and other applicable standards., • Develop and implement a robust product testing and certification programme, • Act as the main point of contact with external testing laboratories and regulatory bodies., • Keep up to date with legislative changes and emerging standard, advising senior management on implications Corporate Social Responsibility: • Champion ethical sourcing, sustainability, and responsible business practices throughout the supply chain., • Monitor and enforce compliance with the company’s ethical trading policies, including supplier audits, social compliance checks, and materials management., • Drive sustainability initiatives aligned with industry best practices and consumer expectations. We are excited about you because: • You have proven experience in quality management, compliance, and supplier management in a high-volume manufacturing or retail environment, and are able to “jump in” on building our strategic roadmap, • You have strong knowledge of UK, US and EU regulatory frameworks for jewellery and consumer products, combined with familiarity with product testing protocols and external testing bodies., • You are comfortable with the Technical components of Product Quality (e.g. manufacturing processes and product design), • You demonstrate a passion for sustainability and ethical business practices., • You are both strategic and analytical, with an ability to break down problems and drive solutions; proven track-record translating data into actionable insights and strategic recommendations, • You have a proven track-record of cross functional collaboration and influencing business partners, • You are an exceptional communicator with strong written, verbal and presentation skills, and the ability to convey effectively complex data to diverse audiences, • You have strong interpersonal skills, with a hunger for learning and development; a team player with a positive attitude, • You have a strong ability to prioritise and manage resources to maximise results, • You thrive in a dynamic, fast-paced work environment with other colleagues who are also motivated and collaborative Benefits • Rewarding base salary + 10% bonus package, • Flexible, hybrid working arrangements, there’s a minimum requirement of three days a week in office in the London Studio, • Lots of potential for career development and training, • Private Health Insurance, • Fun and friendly team with regular socials, • Opportunity to be a part of the fastest growing jewellery brand in the UK! If you’re looking to join an innovative, fast-growing brand, apply now or email Sam at to learn more! Abbott Lyon is committed to building and supporting a brilliant, diverse, and inclusive team as an equal opportunities employer. We encourage applicants from all backgrounds to apply. If you require any adjustments during the recruitment process, please let us know how we can support you.

• Business: emap, • ___: Property Week, DFNI Magazine, Frontier Magazine, AV Magazine, Packaging News, Retail, Quality Food, Motor Trader Magazine, Quality Food Awards, • Base Location: Croydon, London, • Employment Type: Full-time, Permanent, Hybrid, • Salary: £25,000 + Bonus About the Company and the Brand: A business-to-business media company with a focused portfolio of market-leading events and brands. Across the company we create products our customers value to help drive their success, which in turn drives our own growth. Our product focus is around paid-for subscriptions, conferences, awards, digital insight, and bespoke marketing solutions. emap’s Emerald division consists of exciting B2B brands and over 30 events annually including the Frontier Awards, DFNI Cruise Conference & UK Quality Food Awards to name just a few. The events portfolio is made up of conferences, awards, and exhibitions taking place primarily in the UK & a few internationally. Overall Purpose of the Role: As an Event Executive you are part of an enthusiastic and busy event operations team, running B2B conferences, exhibitions, and award ceremonies. Your role is key to the successful execution of our events portfolio. You should have a love for events, provide outstanding customer service, be an enthusiastic professional and be able to build relationships with internal and external customers. You will have operational responsibility from concept to delivery, using creativity and a keen eye for detail along with the ability to multi-task to deliver industry-leading events. Key Responsibilities: • Working alongside the Event Manager and team in the overall planning, execution and commercial viability of a variety of annual events on behalf of emap’s B2B brands., • Researching suitable entertainment for events., • Working with the Event Manager and the brand to produce high-quality event collateral, including thorough checking of all copy, e.g. agendas, websites, booking forms, tickets, programmes, etc., • Liaising with the production/AV supplier in pre-production and assisting with all aspects of the staging requirements for the events., • Providing outstanding customer service with all external and internal stakeholders, via written and verbal communication., • Performing all the administrative tasks associated with events, including database management., • Building strong relationships with suppliers, including AV teams, venues, entertainers, etc, negotiating to ensure the best value is achieved and co-ordinating the production of all event signage with the appropriate logos/messages, etc., • Assisting in selecting menus, room layouts and table plans., • On-site event support – specific responsibilities are allocated by the Event Manager, including overseeing the production team, briefing and liaising with venue staff, co-ordination of sponsors, managing registration, ensuring table plans are correct and adhered to, etc., • Sharing best practice across the team., • Website & comms proofing Skills and Experience: • Educated to degree level or equivalent – preferred but not essential. Event Management Degree Desirable, • Experience of events/customer service, • Proficient use of the latest version of Microsoft Office, • Proven ability to handle multiple deadlines, • Excellent communication skills, • Experience in managing events websites – desirable, • Attention to detail Core Competencies: • A driven individual with excellent planning and organisational skills, • Proactive and confident, • Flexibility in working hours during events, • A team player, but secure working independently and on own initiative., • Able to work well under pressure in a fast-paced environment while maintaining high standards and meeting multiple deadlines, • Able to read and interpret data effectively, • Takes a creative approach to everyday challenges, • Enthusiasm and willingness to change and innovate processes, • Ability to multitask and prioritise workload effectively, • Represent the brand and business as a positive ambassador, whilst onsite at events and in communications Personal Attributes: • Able to use initiative and be proactive, • Calm and professional under pressure, • Deadline driven and results orientated, • Creative, • Punctual, • Positive and enthusiastic, • Team player, • Organised, tenacious and committed, • Passion for events What we offer Learning & Development: At emap, we believe that employee learning and development are the key drivers of our success. To ensure continuous growth and meet the ever-changing demands of the workplace, we provide an environment that fosters continuous development for our employees. Our employees are encouraged to identify their areas of personal and professional development aligned with our strategic areas, including management development, health, safety & wellbeing, sales, events management, marketing strategy, editorial, and information technology. We have a structured framework designed to help equip our employees with the necessary knowledge, skills, and behaviours to excel in their job roles, contributing to achieving our organizational objectives. To support our employees’ career development, we have designed specialized programs, as well as other stand-alone role-specific and generic courses, under the emap academy. Benefits: emap is part of Metropolis Group. Together we are committed to providing a happy and healthy place to work, so we offer fantastic benefits and perks to our employees. • 25 days of annual leave, with the option to buy or sell additional days. Pro-rata for part-time employees., • One additional day of leave per year- Celebration Day, • Health plan, • Life assurance, • Private virtual GP access, • Seasonal flu jabs available at the office, • Continuous learning & development opportunities, • In-house Excellence Awards and other innovation projects, • Cycle-to-work scheme, • Discounted gym memberships, • Retail discount vouchers, • Rail season ticket loans, • Pension scheme, • One paid volunteer day per year, • Annual Summer & Winter Celebrations, • Work from home during August, • Income protection and more Privacy: Metropolis Group respects the privacy of every person for whom we have personal data. We comply with data protection legislation such as the Data Protection Act 1998 and the General Data Protection Regulation which regulates the processing of data and ensures that your data is processed fairly and lawfully, is kept secure and only that data necessary for any processing is kept. You can see our privacy policy at . Diversity and Inclusion: We are an equal opportunity employer and value diversity and inclusion. All applicants will be considered for employment without attention to race, age, religion or belief, pregnancy and maternity, marriage and civil partnership, sex, sexual orientation, gender identity, national origin, or disability status. How to apply: Please submit your CV and covering letter. Due to the volume of applications, we receive, we are unable to give individual feedback at the application stage, however if you are successfully shortlisted you will be contacted within 10 working days of your application.

Company Description Wavestone is a leading global transformation consulting firm known for navigating critical challenges and driving sustainable growth. We aim to deliver lasting change that positively impacts customers, communities, and society. Our journey is defined by a true team spirit, where support, encouragement, and motivation are the keystones of our collaborative environment. Drawing on more than 5,500 employees across Europe, North America, and Asia, we seamlessly combine first-class sector expertise with a 360° transformation portfolio of high-value consulting services. With our 360° portfolio of high-value consulting services, we seamlessly combine first-class sector expertise with a wide range of cross-industry capabilities. Our clients value us as an independent, critical voice with an outstanding track record and profound technological expertise. During strategic transformations, they place their trust in our consultants to reflect, analyse, and act at their side. That’s how we make change happen. Wavestone UK now boasts a team of 300 employees, with ambitions to rapidly grow in the coming years. Our services span, business and digital transformation, cybersecurity, operational improvement, risk advisory, and IT advisory. We exist to provide end-to-end expert advice to clients across industries, with a particular focus on Insurance, Financial Services and Life Sciences helping them to positively transform to become modern, innovative organizations that thrive in a sustainable way. Our commitment to excellence and our people is underscored by recognition we have received in the UK’s Great Place to Work accreditation process. In 2024 we are proud to have been recognised in the following Best Workplaces categories; Large organisations, Wellbeing, Development and a Best Workplace for Women. Dedicated to diversity and inclusivity, Wavestone fosters a collaborative and dynamic work environment. Our core values - energetic, responsible and together - shape the foundation of our corporate culture. Job Description Becoming part of the UK team in our Technology Advisory capability will present new opportunities for you to make a positive impact as we embark on securing major international accounts in our top 20 clients. This will mean working with our FTSE100 clients and beyond on a wide range of advisory projects, bringing deep business and technology expertise to help address opportunities and challenges across their organisations. Wavestone has a significant and growing capability in Strategy and Architecture, that is in high demand from our clients. Our clients trust us to tailor advisory engagements to aid with some of their most complex technology problems, and as a result we are growing our architecture service line to be able to respond to the increasing breadth and complexity of their solution landscapes. We are looking for talented and experienced Architecture Management Consultants across various levels of seniority that are confident and capable of being a key trusted advisor to clients from the outset –Managers, Senior Managers or Associate Partners – to join our team leading impactful engagements encompassing (but not limited to): • Technology Strategy & Architecture: Analysing client and customer needs and developing technology roadmaps and business cases that support movement from an as-is to to-be state to meet defined business outcomes for our clients., • Technology Driven Transformation: Working as a key technical lead, or as a workstream owner, on complex technology transformations., • Enterprise Architecture Augmentation: Acting as part of our clients’ architecture teams to provide added capacity or expertise, and/or to mature their own architecture functions., • Technology Lifecycle Management: Working on specific challenges around upgrade or risk management of our clients. As a senior leader in architecture, your key responsibilities will cover client delivery, business development, people development, and key contribution to our thought leadership: • Client engagement lead: Managing strategy and architecture engagements with our clients, responsible for the day to day running of the engagements, including developing strategic recommendations and guidance, and ensure the highest quality service for our clients, and likely acting as a trusted advisor to senior stakeholders., • Business development: Be a subject matter lead, and lead and support sales activity to include full lifecycle from pre-sales support, identification of cyber opportunities & scope the delivery phase of engagements., • People development: Act as an example and go-to for more junior members of the team, by sharing knowledge, mentoring, and coaching team members and leading by example. Possibly provide line management, and career development directly as part of our career development manager framework., • Maintain expertise: Stay current with the market, most especially in different technologies, platforms, and solutions that are relevant to client challenges or needs. Whilst we work across different sectors, we are particularly interested in speaking to people with a background on one or more of the following sectors: Financial Services (especially Insurance and Wealth & Asset Management), Life Sciences, Energy & Utilities, and Manufacturing. Qualifications Whilst we do not expect you to meet every criterion, we would like strong foundations in technology led transformation and relevant experience across a significant majority of the below for: • Significant consulting experience, client-facing stakeholder management skills, or equivalent tenure in relevant industries (FS, Insurance, Energy & Utilities, Pharma & Lifesciences etc.)., • Demonstratable proficiency in technology strategy and architecture having been responsible for strategic technology roadmaps and/or enterprise architecture as part of previous work, • Technical understanding and experience of working on one or multiple Architecture domain areas - Business, Data, Application, Integration, Infrastructure & Security., • Familiarity with one or more common enterprise application stacks (for example ERP or CRM) with an understanding of the business problems and capabilities that these typically solve for, • Familiarity with one or more of the hyperscale cloud platforms (Azure, AWS, GCP), • Knowledge of emerging efficiency driving technologies such as AI, Machine Learning, and/or intelligent automation, • Proven aptitude in business development, encompassing account planning, pitches, and proposals. Your Key Abilities: • Exceptional interpersonal skills spanning organizational levels, including ability to present to executive level stakeholders., • Leadership in team management, junior staff development, and coaching., • Strategic technology leadership, able to understand complex business problems in context of technology impacts and action needed., • Crafting impactful presentations and high-quality reports that can frame complex options, recommendations, and required decisions for client stakeholders. Desirable Qualifications • Architecture – TOGAF, BCS, • Platforms – Any certifications in relation to SAP, Microsoft Dynamics, Salesforce, • Cloud – Any certification across the common cloud providers (AWS, Azure. GCP) etc., • Change Delivery – Agile PM, Scaled Agile, SCRUM Master, APM, PMP, Prince, • Service Management - ITIL v 3 or 4 focus with experience of working in one or more of Service Strategy, Service Design, Service Transition, Service Operations, and Continual Service Improvement Additional Information Our commitment: Wavestone values and Positive Way • Elevate client satisfaction by impacting high-growth business across US, UK, and Europe. Shape culture, enhance value propositions, and foster business development., • Nurture employee growth with Wavestone horizon career path, competitive compensation, transparent salary policy, tailored training, and internal mobility., • Embrace a collective mindset within a barrier-free, collaborative team. Engage in vibrant people culture through regular events, meetings, and committees., • Experience ethical responsibility with flexible work options, strong CSR commitment, and a culture promoting work-life balance and time-off. Benefits • Competitive salary and bonus scheme., • Income protection insurance, 5% company pension, private health and dental cover, life insurance, company share scheme., • Additional flexible benefits you can select from such as additional holidays, additional pension contributions, subsidized gym, subscriptions to wellbeing apps, Netflix, retail vouchers., • 25 days annual leave. Travel and Location • Employees are not required to work in a Wavestone office on a full-time basis but are required to commute to the office /client site, whenever necessary. Wavestone UK office is in the heart of the city of London., • Note: Mandatory 2-3 days per week in Wavestone office / client site during probation. Diversity and Inclusion At Wavestone, we celebrate diversity and inclusion. We have a strong global CSR agenda and an active Diversity & Inclusion committee with Gender Equality, LGBTQ+, Disability Inclusion, Social Mobility and Anti-Racism networks. If you need flexibility, assistance, or an adjustment to our recruitment process due to a disability or impairment, please reach out to us to discuss this.

Summary At M&S, we’re committed to creating a workplace where our colleagues feel valued, supported, and rewarded. We’re looking for a Pension & Benefits Manager to join our Reward team and help shape the future of our total reward offering. As the Pension & Benefits Lead, you’ll play a pivotal role in developing and delivering our reward strategy. You’ll work closely with the Head of Reward, People Partners, and third-party providers to ensure our offering is competitive, compliant, and colleague-focused. To stay close to customers, our support teams are in the office three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected. What’s in it for you Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us. Here are some of the benefits we offer that make working for M&S just that little bit more special… • After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household., • Competitive holiday entitlement with the potential to buy extra holiday days!, • Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business., • A generous Defined Contribution Pension Scheme and Life Assurance., • A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills., • Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing., • Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family., • Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family., • A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work. What you’ll do Your key accountabilities will include: • Support the Head of Reward in designing and embedding the pensions and benefits strategy. Own and manage policies, ensuring effective delivery through internal teams and external suppliers. Lead the recognition and long service strategy across M&S., • Lead on pension and benefit projects, including annual reviews and renewals. Drive colleague engagement through campaigns, events, and clear communications., • Collaborate with the Pension Trustee team and support governance activities, including presenting to committees., • Provide expert guidance across the People function and identify opportunities for improvement. Ensuring compliance with all relevant legislation and maintaining up-to-date market insight., • Coach and develop a Benefits Consultant to support their growth and performance. Who you are Your skills and experience will include: • Proven experience in DC pensions and benefits within a complex organisation., • Strong stakeholder management and influencing skills., • Experience in policy ownership and third-party management., • DB pension and recognition programme experience., • Familiarity with HRIS systems (e.g., Oracle). Everyone’s welcome We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

This just in - an incredibly exciting opportunity to be part of the Lisa Eldridge team in Selfridges! Join a fast paced, and fast-growing, founder-led beauty brand which places value in stellar customer service, high product performance and integrity, artistic pleasure and of course, Lisa's un-dupable colours. Lisa has a sincere and deep interest in her customer’s desires and needs. Our philosophy is centred around providing the tools and education to help our community feel their ultimate best in every moment and during every occasion of life. If you aspire to be part of this and are passionate about our values of elevating everyday artistry, we are waiting to welcome you! If you are ambitious and have a passion for make-up, looking for a progressive career within the retail beauty industry, then this is the perfect role for you. This is a part-time role. Key Requirements and Responsibilities: • Deliver amazing customer service; understand customer needs and ensure a high level of satisfaction., • Deliver thoughtful and bespoke artistry services to our customers., • Attend all brand product and artistry training., • Drive and deliver on sales targets., • Act as an outstanding brand ambassador., • Ensure all customers leave knowing about the Lisa Eldridge story, values and products., • Follow the brand’s grooming standards., • Ensure you are a supportive team player. You will thrive in this role if you are: • Warm, professional, and approachable with a can-do attitude., • Motivated, have high energy and are passionate about colour and product artistry., • You are committed to creating a haven for anyone with a desire to experiment with beauty in an approachable and inclusive space., • A responsible, passionate brand ambassador., • Excited to work in a fast paced, fast-growing brand with a close-knit team., • Confident in speaking to customers and understanding their needs., • A lover of all things beauty! Skills required for this role: • Previous retail experience, • Makeup artistry qualification is a bonus, • Proof of right to live and work in the UK, • Flexible with your working hours and days per week Benefits: • Commission scheme, • Exclusive staff discounts and gratis products, • Training & development About Lisa… Lisa Eldridge is one of the world’s most celebrated make-up artists. Equally invested in creating educational tutorials for her loyal community as she is orchestrating her signature red-carpet look for celebrity friends or conceiving avant-garde concepts for catwalk and editorial, Lisa has established herself as the most recognised and trusted voice in beauty. An early mover in the digital world, best-selling author and driving force behind the creative direction of several luxury brands, Lisa is the beauty authority both novices and professionals turn to for guidance. In 2019, decades of expertise and knowledge culminated in the launch of her eponymous brand. Representing Lisa’s impressive dexterity for colour alchemy both industry insiders and her loyal community describe her lip colours as ‘un-dupable’, while fashion bible, VOGUE describes the Seamless Skin Foundation: ’As close to a perfect foundation as you’re ever going to get’. A trusted disruptor at her core, Lisa continues to push the boundaries on colour, ingredients and techniques, guiding and inspiring her loyal community to experiment creatively and enhance their natural, unique beauty.

Summary Are you passionate about risk management, internal controls, and audit excellence within a dynamic HR environment? We’re looking for a People Team Risk, Controls and Audit Manager to join our People Compliance Team and take ownership of our risk register, audit processes, and control frameworks. This role is the primary contact for business stakeholders on all things related to People Team risk, controls, and audit. You’ll collaborate with risk owners across the business, as well as Internal Risk and Audit teams, to ensure our operations are robust, compliant, and continuously improving. You’ll be part of a forward-thinking People Systems team that values integrity, collaboration, and continuous improvement. This is your chance to make a real impact on how we manage risk and audit across our HR operations. To stay close to customers, our support teams are in the office three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected. What’s in it for you Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us. Here are some of the benefits we offer that make working for M&S just that little bit more special… • After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household., • Competitive holiday entitlement with the potential to buy extra holiday days!, • Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business., • A generous Defined Contribution Pension Scheme and Life Assurance., • A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills., • Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing., • Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family., • Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family., • A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work. What you’ll do Your key accountabilities will include • Own and maintain the People Team risk register, lead quarterly risk reviews with stakeholders, and prepare summaries for the People Leadership Team, • Manage compliance reporting and risk actions using platforms like SureCloud; prepare Audit Committee papers and facilitate updates to the Code of Conduct, • Oversee the People controls framework, including financial control checks with Finance and Colleague Services, ensuring controls are integrated and tested across operations, • Lead internal and external audit processes, define scope, engage senior stakeholders for sign-off, and ensure timely delivery and closure of audit actions, • Track and report audit activity and remediation plans, and identify proactive audit opportunities to mitigate and manage risk Who you are Your skills and experience will include • Extensive experience in risk & controls within HR, with proven expertise in designing and implementing risk management frameworks, • Strong understanding of payroll controls and systems, including Oracle HCM and Payroll, • Background in change or programme management, with a structured, analytical approach to problem-solving, • Excellent communication and stakeholder engagement skills, able to influence across all levels of the organisation, • Highly organised and detail-oriented, confident in managing multiple priorities and driving outcomes effectively Everyone’s welcome We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process. #LI-Hybrid #LI-CP2

Senior Surveyor – Property Asset Management (Genuine Asset Management) £55,000 + Bonus | London (Hybrid) I’m recruiting on behalf of a market-leading UK property management business with a formidable track record of managing prime assets for institutions, pension funds, landed estates, and private investors. Known for consistently paying some of the biggest bonuses in the industry. We’re looking for an experienced Senior Surveyor to join their Central London team. What makes this role stand out? A large portion of the management fees are ring-fenced to the asset management side, giving you genuine involvement in lease renewals, rent reviews, break negotiations, and value-add projects. You’ll work directly with fund managers and senior stakeholders on high-profile institutional portfolios. The Portfolio • Primarily offices and industrial estates, • Small amount of retail, with potential involvement in a shopping centre, • Assets held by a significant pension fund Key Responsibilities • Manage office, industrial, and retail assets to the highest standard, • Deliver lease renewals, rent reviews, and break clause negotiations, • Attend client meetings with fund managers, providing performance updates and strategic input, • Oversee facilities and on-site teams, ensuring compliance and excellent customer service, • Collaborate with ESG, Technology, Customer Experience, and Procurement teams to add value, • Manage service charges for efficiency and transparency About You • Commercial property management experience, • MRICS preferred but not essential, • Strong client-facing skills and commercial acumen, • Comfortable working 4 days in the office (1 day WFH) What’s on Offer • £55,000 salary + competitive discretionary bonus (historically strong payouts), • Car allowance, • Hybrid working (Wednesday WFH), • Genuine asset management from the outset, • Career progression within a growing and well-resourced business If you’re looking for a role that blends property management expertise with hands-on asset management, in a company that’s a recognised leader in the sector, get in touch for a confidential conversation

Job Title: Residential Duty Manager Location: London Reports to: Portfolio Operations Manager About the Project: The development is a dynamic and diverse mixed-use destination in the heart of London, featuring premium residential living alongside boutique retail and food & beverage offerings. Modern urban living with exceptional service. Committed to realising our client’s vision, we take pride in delivering an outstanding experience for both residents and visitors. Role Overview My client is seeking a dynamic and experienced Residential Duty Manager to oversee concierge services across the four sites. This role is pivotal in ensuring exceptional resident satisfaction, seamless daily operations, and the highest presentation standards for each building. Working closely with concierge teams, building management, and other operational staff, you will champion a “one-team” approach, act as a brand ambassador, and ensure service excellence across all touchpoints. Key Responsibilities Team Leadership & Oversight • Supervise concierge teams across all four sites, ensuring consistent service standards and professionalism., • Support the Portfolio Operations Manager in conducting team meetings, toolbox talks, and ongoing training., • Provide cover for concierge breaks, absences, and emergencies to ensure uninterrupted service., • Carry out regular inspections, fire walks, and compliance checks., • Act as a primary point of contact for residents, managing feedback, requests, and problem resolution., • Inspect communal areas to ensure cleanliness, safety, and security., • Lead by example, maintaining a professional image and ensuring teams are well-presented., • Foster strong relationships with residents, concierge teams, and management., • Uphold deadlines, communicate proactively, and strive for service excellence. Essential: • Proven experience in concierge or front-of-house operations, ideally within residential settings., • Experience managing multiple sites., • Excellent communication, interpersonal, and organisational skills., • Proficiency in Microsoft Office Suite and property management systems., • Strong customer service focus and attention to detail., • Ability to remain calm under pressure and handle confidential information discreetly.

CAUDALÍE is an internationally recognised premium French organic skincare brand. They are seeking an experienced Spa Therapist to join their beautiful boutique in Islington. Benefits: • £27,000 per annum, • Up to £500 commission per month, • 30 days holiday (including bank holidays), • Beautiful working environment, • Allocation of complimentary products, • Perform all face and body treatments to an extremely high standard, • Ensure that the brand standards, customer journey and treatments are exceptional, • Keep confidentiality of the company and clientele information at all times, • Adhere to all Standard Operating Procedures and ensure that all targets are met/exceeded, • Retail the product range through strong product knowledge, upselling and link selling, • Support marketing activities and assist in events held in Spa when necessary, • Act as an ambassador for the company at all times Hours: • Monday, • Closed, • Tuesday, • 10 am–6 pm, • Wednesday, • 11 am–7 pm, • Thursday, • 11 am–7 pm, • Friday, • 10 am–6 pm, • Saturday, • 10 am–6 pm, • Sunday, • 11 am–5 pm Requirements: • Minimum NVQ 3 Beauty Therapy qualified or equivalent, • Good retail experience, • Outstanding customer service skills, • Good conversational and written English, • Ability to work calmly and efficiently under pressure

About Us: Our Vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people. Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now. Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss. For us this is about working Collaboratively and using Agility to achieve success, whilst leaving a positive impact. Embracing our core values and behavioral competencies strengthens relationships with our customers and colleagues. Purpose of the Role: Responsible for the words that bring the brand and product to life, the Brand Editor delivers a compelling and consistent verbal identity across the store and digital experience. Key Responsibilities: • Act as guardian for the verbal identity of the brand. First point of contact (and final word) on all copy and messaging., • Work with stakeholders in creative, buying, marketing, HR, L&D and Retail Ops to embed our TOV and amplify our customer experience, brand positioning and commerciality., • Direct internal and external comms for consistent and authoritative voice and positioning., • Lead content owners to land stories in the most effective and engaging format on their channels, aligning with the brand’s visual strategy and the wider menswear landscape., • Manage and nurture copywriter and brand comms writer to deliver best-in-class copy and editorial, bringing our TOV to life on every customer touchpoint., • Develop the language and narratives that set the tone and identity for marketing activity – and set directives for how to land them across our platforms., • Lead on how copy and content feeds into the customer experience, working with Ecomm and customer service teams., • A champion for great writing at Moss, supporting the whole business to confidently deliver it. What You'll Need to Succeed: Technical: • A senior copywriter or editor with at least seven years' experience in-house, in an agency role or as a freelancer writing for both digital and print., • A subject matter expert, able to advocate for the value of well-written and consistent brand language., • Excellent writing and editing skills with a keen eye for an editorial angle. You’ll be hands-on to support the copy team’s workflow, and adept at pulling others’ copy into shape., • Proven ability to adapt and work at pace, managing multiple projects simultaneously., • Commercially minded with a solid understanding of SEO principles and digital marketing trends., • PC/mac literate and proficient in Microsoft Office suite and Adobe About You: • Adept at crafting narratives that connect deeply with audiences, leveraging a natural storytelling ability and a keen understanding of cultural lexicons to engage and inspire both customers and colleagues., • Demonstrates a strong capacity for teamwork and adaptability, working effectively across departments with a positive, solution-oriented approach and a commitment to excellence in all forms of communication., • Consistently embodies Moss's core values and behavioral competencies in daily responsibilities and interactions. Rewards & Benefits: • Employee Discount: 70% discount across all our stores., • Season Ticket Loan: Financial support for commuting., • Cycle to Work Scheme: Encouraging eco-friendly travel., • Discounted Gym Membership with PureGym: Promoting physical health and fitness., • Life Insurance: Providing peace of mind for colleagues., • Ongoing Development: Tailored to suit your career ambitions from day one., • Access to Moss Learning: An online learning platform for skill enhancement., • Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates., • New Baby Gift: Celebrating important personal milestones of colleagues. Additional information: Our Hybrid Work Policy requires a minimum of 4 days in the office and 1 working from home. If you want to know more about MOSS, our people and our culture, search #LifeatMoss or TailorYourCareer on LinkedIn

THE PERKS • 33 days Holiday, • Length of Service Benefit – additional day holiday for every year (capped at 5 years), • Employer pension contribution of 5% of your annual salary, • Private Medical Insurance, • Life Assurance, • Complimentary tickets to The View ROLE PURPOSE You will be an integral part of the Front of House Team. You will manage the day-to-day running of the attraction, whilst ensuring our guests enjoy a premium quality guest focused service. You will lead our Front of House Team, and will motivate our staff to deliver an engaging service of excellence, whilst support the growth of secondary spend revenue. WHO WE ARE LOOKING FOR You have a passion for delivering great service, and you are experienced in leading Front of House Teams. You are a role model, a great motivator, and able to get the best out of your teams. You work well under pressure, and have the ability to manage challenging stations including; accidents, incidents, and emergency situations. TO APPLY Send your CV to . To fast track your application, send us a short video introducing yourself, and letting us know why you would be perfect for the role. YOUR RESPONSIBILITIES GUEST EXPERIENCE • To ensure an excellent standard of customer service is delivered by all team members by monitoring and continually seeking to improve customer service standards, • To lead and motivate the team to ensure that they are undertaking their allocated tasks and responsibilities, • Manage customer complaints and queries in the first instance and know when it is appropriate to escalate the complaint to a more senior manager, • Demonstrate a positive presence within by being alert and aware of guests, present yourself to the highest standard and demonstrate you are approachable, • Ensure that all areas of the guests’ journey; main entrance, box office, photo opportunity, F&B areas, the viewing galleries, and retail area etc. always maintained to the highest standards of presentation, • To deputise as the Guest Journey Manager when required. Including attending meetings as their replacement. COMMERCIAL AND TICKETING • Oversee the operation of the box office, ticketing and retail area’s (including supporting the photo opportunity and F&B)., • Be aware of promotional activity and ticket types, ensuring ticketing procedures are followed., • Assist and serve guests at purchase points, handle cash and card transactions, • Ensure income generation activities are maximised, upselling products at purchase points, • Ensure team members carry out daily checks and coach team members to recognise faults, • Support with the fulfilment and dispatching of online orders on a timely basis, • Management of receiving on-site stock deliveries, • Ensure a smooth running of the retail shop, ensuring all goods are received, and stored correctly and replenishment when required., • Support with completing stock takes and rolling stock takes when required., • To oversee the cash office function and support the Cashier when necessary PERFORMANCE AND RESOURCE MANAGEMENT • Responsible for ensuring that the team is competent in performing the requirements of the Guest Ambassador role, • Actively promote the processes of the annual staff appraisal system aimed at supporting and encouraging staff to give of their best performance and strive for operational and service excellence, • Ensure that all administration relating to personnel matters is completed and that accurate and timely records are maintained, • Active support of structured training programmes in line with any brand, vision, culture and values, statutory requirements (e.g. H&S, etc) and yearly objectives, • Be Involved in the recruitment and selection, • Assist with a structured programme of training and systematically review/give constructive feedback to ensure that procedures and required standards of performance are made clear, • Effective performance and attendance managements, • Management of the staff roster OPERATIONAL STANDARDS • To frequently work Duty Manager Shifts, acting as the main point of contact regarding the daily management of the operation and responsible for the general running of the attraction., • To support the Senior Management Team in adopting the role of ‘Bronze Command’ in an Incident Management Situation by implementing key decisions and instigations made by the SMT., • Support the Operations team with developing a comprehensive set of Standard Operating Procedures (SOP's) relating to ticketing, retail and e-commerce and ensuring these are practiced, • To undertake and ensure compliance with Health, Safety and Fire procedures, • Assist with the preparation of emergency and evacuation procedures, • Instruct team members on controlling crowds - organising queues, and managing guest flow, • To support the retail function with system administration on an ad hoc basis., • Ensure team members carry out daily checks. Coach/train team members to recognise faults/problems, • Ensure that all areas of the attraction are clean, safe, tidy and hazard free, • To work and manage out of hours event and supporting our growing events department. YOUR SKILLS • Demonstrable evidence of delivering excellent customer service and maximising revenue generation, ideally within a large visitor attraction or entertainment venue, • Experienced in managing a team at a large visitor attraction or entertainment venue, • Experience in operating EPOS and/or electronic ticketing systems, • Experience of achieving performance objectives, particularly with regards revenue generation, • Ability to motivate the team interactive style to increase sales and ensure efficiency, • Ability to work effectively in a team with good leadership and motivational skills, • Good knowledge and experience of providing premium customer service, • Strong interpersonal skills with competence in building and maintaining effective working relationships at all levels of the organisation and with external stakeholders, • Knowledge and passion for London, • Knowledge and experience of implementing HR policy and procedures in the workplace, including recruitment and health & safety, • Excellent communication, customer service and influencing skills, communicating clearly and confidently in English to a diverse range of guests, staff, peers and managers verbally and in writing, • Exemplary personal presentation standards, • Proficient in the use of Information Technology, able to design and maintain spread sheets and analyse data produced with a good working knowledge of Microsoft Office with the ability to quickly and easily learn other software, • Able to use telephones, radios, computers and other technology as required, to aid carrying out your duties

Are you passionate about bringing brand stories to life through education? We’re looking for a Retail Global Education Manager to shape and deliver innovative training experiences that inspire teams and elevate the consumer journey worldwide. In this role, you’ll design and roll out engaging global learning programs that strengthen brand storytelling, drive commercial performance, and ensure every retail touchpoint reflects our values of service excellence and creativity. Working closely with regional partners, you’ll empower frontline teams with the tools, confidence, and knowledge they need to deliver exceptional experiences. What You’ll Do • Create & Deliver: Develop engaging education programs (digital, in-person, toolkits) tailored for global retail teams., • Global Roll-Out: Partner with regional managers to adapt and scale training across diverse markets., • Facilitate & Inspire: Lead workshops and Trainer the Trainer sessions to equip teams with lasting skills., • Measure Impact: Track training effectiveness, link programs to business outcomes, and optimise continuously., • Innovate: Stay ahead of retail learning trends, bringing fresh ideas and digital-first solutions. What We’re Looking For • 5+ years’ experience in retail education, training, or L&D, ideally within luxury, beauty, or fashion., • Strong expertise in content creation and delivery across multiple formats., • Proven success in global program implementation with cultural adaptability., • Proficiency in LMS platforms and digital learning tools., • A natural facilitator and coach, able to inspire, energise, and engage., • Strategic, creative, and commercially minded — able to link training to sales, service, and customer loyalty. This is a unique opportunity to join a fast-paced, global brand and play a pivotal role in shaping how we connect with our customers through education and experience.

About Us: Rizing, a Wipro Company, specializes in SAP® consulting for Fashion, Retail and Consumer Industries. We offer complete solutions on SAP S/4HANA® for Fashion and SAP S/4HANA® Retail, tailored to apparel, footwear, fashion, and retail companies. Rizing’s global presence and deep industry expertise, makes us a market leader in the SAP S/4 Fashion and Retail space, with successful SAP implementations in over 50 countries. Description: The Solution Architect is responsible for the overall solution design based on the business, functional and technical requirements coming from an enterprise-scale customer within the Fashion & Lifestyle industry. The solutions must satisfy business problems and meet the customer organization’s objectives, goals and budget. He/she should possess a deep knowledge of the industry and all related processes and possess the capability of articulating the business and technical requirements of the customer in a way that all stakeholders can understand. The Solution Architect provides technology direction from Industry specific or new offering perspectives to the customer and internal teams Essential Functions: • Work on multiple projects simultaneously or one large-scale project., • Take overall responsibility for the proposed solution by working with the Project Leads to design each aspect of the solution. Engage with the customer by: • Providing industry specific solutions and best practices knowledge to customers., • Ensuring that solutions, implementation and other relevant methodologies and tools are deployed efficiently in customer strategic workshops and deliveries and ensure that these solutions are delivered on time and are of the highest quality., • Understanding customer requirements and assist in selling additional business. Work closely with Rizing sales force to create and define consulting projects and ensure that the customer's overall business objectives and needs are translated into well-defined and justified projects. This includes preparing work plans and contributing to proposals that describe the process used to meet the customer's needs and include deliverables, timelines and estimates of the costs and resources required., • Demonstrating creativity and thought leadership and use experience in substantiating the proposed solutions to the client., • Acting as a key customer contact and exercise authority appropriate to particular customer requests commensurate with customer expectations of decision-making and consistent with Rizing policies and practices., • Maintaining and expanding customer contact at a high level and building credible relationships with key customer personnel., • Contributing to consulting projects by analyzing client's business processes and designing the appropriate solution. Move logically and creatively from facts to conclusions., • Conducting strategic level workshops with customers to drive an IT solution for acceptance., • Developing solution framework and implementation plan to achieve customer’s business targets. Provide Leadership by: • For assigned area, overseeing all project activities leading to the implementation of the solution designed., • Providing guidance and direction on Enterprise Applications/Technology to customer and employees., • Working with all stake holders of a given project to ensure seamless and successful delivery of services to the customer., • Informing the relevant country organizations of customer needs/trends in the marketplace and alerting them to potential long-term opportunities., • Working with the Project Manager/Consulting Manager and Project Leads in drafting the project plan (scope, effort, deliverables, timelines and resources), assisting in identifying and recruiting team members, and preparing and assisting in the preparation of individual work plans., • Research on new technologies and tools to accelerate the solution development & implementation. Help upgrade existing frameworks to satisfy current needs of the organization., • Participate in pre-sales engagements, demonstrating the ability to connect with customers when discussing best industry practices and appropriate technology solutions., • Interact with Rizing country organizations as appropriate, to deploy the requisite expertise on the engagement team to address specific customer needs in a timely and efficient manner., • Be a role model and coach for team members by playing a mentor role. Identify and nominate necessary training for the development and upskilling of Rizing’s resources., • Document and disseminate knowledge within organization and conduct regular subject matter training (classroom, virtual connect sessions, etc)., • Provide meaningful feedback on the overall performance of project team members., • Work with the Management Team to secure Rizing’s current & future strategy, and its execution., • Champion Rizing’s methodologies and suggest processes improvements required to sustain and improve the operations of the organization., • Propagate and champion Rizing’s culture within all levels of the organization., • Perform any additional duties commensurate with the current role, as and when required by the management., • Performs other duties as required. Required Qualifications: • General degree or equivalent/recognized professional qualifications., • Deep understanding of cross-functional processes of enterprise applications or multiple technology platform proficiency with at least 10-12 years of functional and technical experience and industry knowledge., • Possess a thorough understanding of integrated business environments with a deep understanding of the Fashion and Lifestyle industry., • Knowledge and experience in the attune implementation methodology., • A minimum of 2 complete project life cycles in a Architecting role, with customer engagement. Desired Qualifications: • Deep proficiency in OTC/SD, MM/P2P, Retail functional area, • Domain knowledge in the Fashion and Lifestyle industry, • Experience in playing lead roles within the OTC/SD, MM/P2P and Retail functional area, • Experience in working in a Consultancy firm is an added advantage, • Lateral knowledge of all complementary modules, especially related to the cross modular integrations, • Minimum of 6 full cycle implementations, with at least 2 being S/4 HANA Implementations, • Fluent in English (Proficiency in other languages such as German, Dutch, Italian, French, Spanish, Portuguese are an added advantage), • Experience in FIORI, working with the apps within the OTC/SD, MM/P2P and Retail areas, • Knowledge and business experience in working in Order Intake, Orderbook Management and Order Fulfilment teams would be added advantages Knowledge, Skills, and Abilities (KSAs): • Be familiar and updated with state-of-the-art Technology trends., • Excellent communication skills. Ability to articulate ideas and opinions to all stakeholders., • Be result oriented, with an ability to lead and work in teams - interpersonal skills are essential., • Leadership capabilities, result orientation, conceptual thinking, and innovative mindset., • Ability and willingness to take on new initiatives/technologies., • Excellent influencing and persuasion skills with customers and internal project teams and management., • Strong customer service orientation. EEO Statement Rizing is committed to providing a workplace free from discrimination or harassment. We expect every member of the Rizing family to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included and is afforded the respect and dignity they deserve. Decisions related to hiring, compensating, training, evaluating performance, or terminating are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. We examine our unconscious biases and take responsibility for always striving to create an inclusive environment that makes every employee and candidate feel welcome.

A luxury skincare brand is looking for an experienced and dynamic Training Manager to join the UK team. The Role As a Training Manager, you’ll design and deliver engaging training programmes that equip teams and partners with the knowledge and skills to represent this luxury brand with excellence. You’ll develop both online and in-person training materials, lead workshops, and ensure employees stay ahead of industry trends. Key responsibilities include but are not limited to: • Designing interactive training programmes for internal teams and external partners., • Delivering training sessions on product knowledge, sales techniques, and customer service., • Facilitating onboarding for new team members to ensure a strong brand foundation., • Collaborating with sales, marketing, and global training teams to align strategies., • Monitoring training effectiveness and continuously improving content. We’re looking for someone with: • 2+ years of proven experience as a Training Manager or similar role, ideally in luxury skincare, beauty, or retail., • A passion for skincare and in-depth knowledge of beauty products., • Exceptional communication and presentation skills to engage diverse audiences., • Proven ability to create and deliver both digital and in-person training materials., • Excellent organisational skills and the ability to juggle multiple programmes., • Strong computer skills, including proficiency with MS Office Suite and learning management systems (LMS)., • A proactive, detail-oriented mindset with a flair for inspiring others., • Knowledge of the UK beauty market is highly desirable., • A Bachelor’s degree in Business, Marketing, Education (or related fields) or certifications in training is preferable.

ASSISTANT STORE MANAGER – MENSWEAR Shopping Centre Salary up to £34,000 + Bonus Full-Time, 40 Hours – Permanent About the Brand: A distinguished British heritage brand, renowned for its exceptional craftsmanship, timeless style, and dedication to quality. Established in the early 20th century, this company has become a leader in premium menswear and womenswear, specialising in expertly tailored shirts, formalwear, and refined accessories. The Role: We are seeking a commercially driven and customer-focused Assistant Store Manager to support the Store Manager in delivering operational excellence and driving performance at our Bluewater location. Key Responsibilities: • Support the Store Manager in the daily running of the store, ensuring KPIs and sales targets are achieved, • Deliver exceptional customer service, leading by example and fostering a client-focused culture, • Assist in training, coaching, and motivating the team to ensure high levels of performance and engagement, • Maintain visual merchandising standards in line with brand guidelines, • Manage stock levels, deliveries, and inventory processes, • Handle customer feedback and resolve any issues promptly and professionally, • Minimum 2 years of experience in a supervisory or assistant management role within premium/luxury retail, ideally menswear, • Proven track record of driving sales and supporting commercial success, • Strong leadership and people management skills, • Excellent communication and interpersonal abilities, • Highly organised with strong attention to detail, • Confident using Microsoft Office and retail POS systems, • Competitive salary with a performance-based bonus, • Generous staff discount, • Career development and progression opportunities, • Ongoing training and brand immersion, • Dynamic and supportive working environment About 360 Talent: 360 Talent is a high-end retail recruitment firm, connecting top-tier candidates with leading fashion, beauty, and lifestyle brands worldwide. Explore our latest opportunities and industry insights on our website, and connect with us on LinkedIn, Facebook, Instagram & TikTok!

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products. The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty. Our brand promise : closing the gap between brands and consumers. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia. It’s official: Bazaarvoice is a ___ in the ___ , ___, ___, Lithuania, France, Germany and the ___! We are seeking a highly experienced and dynamic Solutions Consultant available to work on contract to join our team in London. This is a critical client-facing role, responsible for understanding complex business challenges that can then be translated into solutions that we offer. The ideal candidate will possess a strong blend of technical expertise, consultative selling skills, and a proven track record of delivering value-driven outcomes for enterprise-level clients. You will act as a trusted advisor, translating client needs into comprehensive solutions that leverage our platforms and services, particularly within the ecommerce industry. Client Discovery • Participate in discovery sessions with prospective and existing clients to deeply understand their challenges, business objectives., • Identify technological gaps, operational inefficiencies, and areas for improvement within their existing work streams. Solution Design & Proposal • Develop compelling proposals, presentations, and solution maps that clearly articulate value, ROI, and implementation strategies., • Collaborate closely with sales, product, and delivery teams to ensure proposed solutions are technically feasible and meet client expectations. Technical Consultation & Expertise • Serve as the primary technical expert during the sales cycle, answering detailed product questions, addressing technical concerns, and guiding clients through complex solution designs., • Conduct engaging product demonstrations and workshops, showcasing the features, capabilities, and benefits of our solutions tailored to specific client use cases., • Lead or support trials to demonstrate the effectiveness and feasibility of certain proposed solutions. Implementation & Support (Pre-Implementation Focus) • Provide expert guidance during the pre-implementation phase, ensuring a smooth transition from sales to delivery., • Act as a liaison between the client and internal delivery teams, ensuring clear communication of requirements and expectations., • Contribute to the development of solution documentation, including scope, requirements, and technical specifications. Market & Product Insight • Stay abreast of industry trends, market dynamics, and competitive landscapes., • Provide valuable feedback to product development teams based on client needs and market insights. Skills And Qualifications • Proven experience (ideally 3+ years) as a Solutions Consultant, Pre-Sales Consultant, or similar client-facing role in a SaaS organization., • Exceptional communication, presentation, and interpersonal skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences., • Experience responding to RFPs/RFIs and crafting compelling proposals., • Strong analytical and problem-solving abilities., • Self-motivated, organized, and capable of managing multiple priorities in a fast-paced, dynamic environment., • Proficiency with CRM systems (e.g., Salesforce) and collaboration tools. Why join Bazaarvoice? Customer is key We see our own success through our customers’ outcomes. We approach every situation with a customer first mindset. Transparency & Integrity Builds Trust We believe in the power of authentic feedback because it’s in our DNA. We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance. Passionate Pursuit of Performance Our energy is contagious, because we hire for passion, drive & curiosity. We love what we do, and because we’re laser focused on our mission. Innovation over Imitation We seek to innovate as we are not content with the status quo. We embrace agility and experimentation as an advantage. Stronger Together We bring our whole selves to the mission and find value in diverse perspectives. We champion what’s best for Bazaarvoice before individuals or teams. As a stronger company we build a stronger community. Commitment to diversity and inclusion Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers. Please note: Candidates who are successful will be required to undergo a Basic level DBS (Disclosure and Barring Service) background check.

Deputy Manager – Luxury Retail, Flagship Concession Location: Central London (Prestigious Department Store) Status: Full Time, Permanent Reports to: General Manager Team Size: Managing a team of 17 FTE About the Role Our client, a globally recognised luxury brand, is seeking a dynamic and commercially minded Deputy Manager to join their flagship concession in one of London’s most iconic department stores. As part of the senior management team, you will be instrumental in driving sales performance, leading and developing a high-performing team, and ensuring an exceptional customer experience. This is a hands-on leadership role where you will be equally confident on the shop floor, coaching your team, and behind the scenes, managing operations and ensuring the seamless running of the concession. Key Responsibilities • Lead, inspire, and motivate a team of 17, ensuring high engagement, strong performance, and consistent delivery of exceptional client service., • Partner with the General Manager to drive business growth, implement strategic initiatives, and maximise sales opportunities across multiple product categories., • Oversee all aspects of concession operations including stock management, HR administration, payroll, and visual presentation standards., • Ensure client relationships are nurtured and expanded through personalised service, effective use of CRM tools, and clienteling strategies., • Maintain operational excellence by aligning front and back-of-house functions, streamlining processes, and ensuring compliance with brand policies., • Support recruitment, onboarding, and training initiatives to ensure the team is equipped with the skills and knowledge to succeed., • Monitor performance metrics, prepare reports, and recommend action plans to achieve and exceed targets. About You • Significant experience in a leadership role within luxury retail or a high-profile service environment., • Proven track record of managing and developing teams to deliver outstanding results., • Strong commercial acumen with the ability to analyse business performance and identify growth opportunities., • Exceptional communication and interpersonal skills, with the ability to inspire confidence and build trust with both customers and colleagues., • Highly organised, adaptable, and resilient, with the ability to thrive in a fast-paced, high-demand environment., • Impeccable personal presentation, aligned with luxury brand standards. The Opportunity This is a rare chance to join a world-class luxury brand in a senior operational role at one of the most prestigious retail locations in the UK. The successful candidate will have the autonomy to lead a talented team, influence business direction, and be part of a brand that celebrates individuality, creativity, and excellence. How to Apply If you are a commercially astute leader with a passion for luxury retail and exceptional client experiences, we would love to hear from you. Due to the high volume of applications, we regret that we are unable to respond to all applicants.

Job Title: CRM/Email and Loyalty Lead Department: Ecommerce Reports To: Senior Head of Ecommerce & Digital Position Overview: We are seeking a highly motivated and experienced CRM/Email and Loyalty Lead to join our dynamic marketing team. This role involves managing customer relationship management (CRM) strategies, email marketing campaigns, and loyalty programs to enhance customer engagement, retention, and overall brand experience. The ideal candidate will be results-driven, with a strong understanding of CRM tools, data analysis, and customer-centric marketing. Key Responsibilities: • CRM Management:, • Develop and execute CRM strategies to enhance customer engagement, increase retention, and drive long-term loyalty., • Segment and target customer groups based on behaviour, preferences, and demographics., • Manage and optimize CRM software and platforms to ensure seamless integration with marketing activities., • Monitor CRM database health and conduct regular clean-up to ensure data accuracy., • Email Marketing:, • Create, manage, and execute email marketing campaigns, including promotional, transactional, and lifecycle emails., • A/B test email content, subject lines, and send times to improve open rates, click-through rates, and conversions., • Develop automated email workflows and drip campaigns to engage and nurture leads., • Track performance metrics, analyse results, and optimize future campaigns based on data-driven insights., • Loyalty Programs:, • Plan, implement, and oversee the company’s loyalty programs to increase customer retention and drive repeat business., • Monitor and assess the success of loyalty initiatives, making recommendations for improvement., • Coordinate with cross-functional teams to ensure loyalty initiatives align with overall marketing and business objectives., • Reporting and Analysis:, • Regularly report on key metrics such as email performance, CRM KPIs, loyalty program growth, and customer lifetime value., • Analyse customer behaviour, trends, and feedback to identify opportunities for campaign improvements., • Use insights to continually optimize CRM and loyalty strategies for better results., • Collaboration and Communication:, • Work closely with marketing, customer service, and product teams to ensure a cohesive customer experience across all touchpoints., • Provide insights and recommendations to senior management on customer trends and CRM best practices. Required Qualifications: • 4+ years of experience in CRM, email marketing, or loyalty program management., • Strong knowledge of CRM platforms (Shopify+, Salesforce, HubSpot, or similar), email marketing tools (Klaviyo, Voyado, etc.), and loyalty program software., • Experience in data analysis, customer segmentation, and campaign performance tracking., • Excellent written and verbal communication skills., • Strong attention to detail and ability to manage multiple projects simultaneously., • Creative mindset with a customer-first approach. Preferred Qualifications: • Experience in e-commerce, retail, or B2C industries., • Familiarity with HTML and email design best practices., • Knowledge of GDPR and email marketing compliance., • Proficiency in Excel, Google Analytics, and/or other reporting tools. Key Skills: • CRM Platforms, • Email Marketing Strategy, • Loyalty Program Development, • Data Analysis and Reporting, • Customer Segmentation, • Automation and Workflows, • Campaign Optimization, • Cross-functional Collaboration About us... ☀️Holiday purchase scheme. 👶 Enhanced parental leave 🧑‍⚕️Cash plan - help towards everyday healthcare expenses 🦅1 week a year to work anywhere in the world… it can be Fiji or your sofa. 🍺 “Thirsty Thursdays -– the bar opens at 5pm every Thursday for a drink or an alternative soft drink of choice. 💻 Flexible working, so you can fit in your spin class… or hit snooze on your alarm; we don’t judge! 💍 1 week extra off work if you get married! (Not deducted from your annual leave) 💰 Employer pension contributions. 👕 Generous staff discount… Great sample sales throughout the year so you can stock up on Christmas Presents! 🎁 Welcome to the Family Lyle & Scott Item! 📚 Training and learning development. 🚝 Season Ticket Loan. ✈️ Holiday loyalty scheme: the longer you’re with us, the more we will increase your allowance 🚲 Cycle2Work Scheme. 🐶 Dog-friendly office. Please apply with your CVs through LinkedIn. Lyle & Scott is an Equal Opportunities Employer and treats all applications purely based on skills and experience.

We are recruiting for a proactive and sales driven Host/Hostess & Membership Sales Representative to join a luxury retail brand in their West London showroom. This role is ideal for someone who thrives in fast-paced environments, enjoys client interaction, and is motivated by delivering exceptional service and driving in-person membership sales. Your designated workdays will be Wednesday to Saturday working 40 hours per week, with occasional Tuesdays scheduled as needed. KEY RESPONSIBILITIES: Client Engagement & Membership Promotion: • Confidently present and promote the brands memberships in person, explaining benefits and helping guests complete their registration on-site., • Provide excellent customer service to guests, addressing any inquiries or concerns with professionalism and patience., • Grow the Membership and the VIP Club by selling the services to prospects in the showroom., • Act as a brand ambassador, maintaining high energy and enthusiasm throughout the event. Guest Check-In: • Efficiently scan and check-in guests at the entrance of the event venue., • Greet each guest with warmth and professionalism, creating a welcoming first impression., • Verify the identity of clients and ensure access is granted only to eligible invitees., • Maintain a smooth flow of guest entry, even during high-traffic periods. Event Coordination: • Collaborate with the event team to coordinate the check-in process and manage guest flow., • Assist with crowd management, ensuring a safe and organised environment., • Communicate any event-related updates or changes to guests as necessary. QUALIFICATIONS, SKILLS AND EXPERIENCE • Display a professional and polished appearance with excellent interpersonal skills., • Strong organisational skills to manage guest lists and coordinate check-in processes efficiently., • A friendly and customer-focused approach, ensuring guests feel welcome and valued., • Ability to handle a fast-paced environment and remain calm under pressure., • Dependable and punctual, able to commit to scheduled shifts., • Proficient in spoken and written English. Knowledge of other languages is a plus. This is a great opportunity for someone who is already working in a similar role either in retail or hospitality or a graduate with a real passion for fashion and beauty. The company offer a competitive salary + bonus + travel expensed+ private healthcare + opportunity for progression and development.

An exciting opportunity has opened for an Amazon & TikTok Shop Account Strategist to join a fast-growing eCommerce agency within a global group. This hybrid role is perfect for someone who enjoys building relationships, loves working with popular consumer brands, and is ready to take the next step in their career in the Amazon, TikTok Shop, and retail media space. Objective: The Account Strategist will own and manage a portfolio of Amazon and TikTok Shop clients, focusing on driving sales growth, improving account health, and delivering brilliant service. They’ll also work alongside senior team members on strategy for larger clients, gaining exposure to some of the world’s best-known brands. Responsibilities: • Act as the main point of contact for Amazon and TikTok Shop clients, • Build trusted client relationships and help brands hit their goals across both platforms, • Optimise product listings, content and storefronts to boost visibility and conversions, • Monitor stock levels and performance metrics, resolving issues proactively, • Support advertising campaigns, influencer collaborations, and promotional activity, • Analyse performance data to spot trends and uncover new growth opportunities, • Produce regular updates and contribute to quarterly business reviews, • Collaborate with creative, content, and wider account teams to deliver results Requirements: • Experience managing Amazon & TikTok Shop accounts, ideally within a brand or agency setting, • Strong communication skills with a customer-first mindset, • Organised, proactive and comfortable managing multiple priorities, • Confident using data and eager to build analytical skills, • Basic knowledge of Amazon Seller and Vendor Central is a plus (training provided), • Previous specific marketplace account management or agency experience a must Benefits: • Hybrid working with regular time at the London Shard office, • 25 days’ holiday plus pension and private healthcare, • Fun, sociable culture with quarterly team events, • Excellent training and genuine opportunities to grow your career

Position Overview A global leader in pharmaceuticals is seeking a Head of Supply Chain Management to lead local supply chain functions and drive operational performance. This role oversees distribution, logistics, forecasting, and service delivery—ensuring efficiency, cost control, and high customer satisfaction in line with global and local strategy. Key Responsibilities • Lead, develop, and support the operations team; manage recruitment, training, and succession planning., • Oversee logistics, warehousing, and local manufacturing to meet service levels and optimise costs., • Manage relationships with 3PL partners and key retail customers; conduct regular performance reviews., • Ensure accurate forecasting and optimal stock levels through regular analysis and planning., • Collaborate with central planning and order-to-delivery teams to streamline operations., • Define and monitor KPIs; lead improvement initiatives and cross-functional projects., • Deploy global standards locally and run monthly S&OP meetings., • Conduct annual customer surveys and drive follow-up actions. Requirements • Master’s degree in Supply Chain, Business, or Engineering with logistics training., • Proven experience across supply chain functions (demand planning, logistics, distribution)., • Strong leadership, communication, and stakeholder management skills., • Analytical, structured, and proactive approach to problem-solving., • Proficient in Excel and ERP systems; comfortable with data and KPIs.

About us Margaret Dabbs London is the globally recognised brand that fuses together the best of medical science and podiatry, with the best of beauty to produce a unique and unrivalled range of effective, results-driven, credible yet luxurious clinic treatments and retail products for Feet, Hands, Nails & Legs. At the heart of the business is Margaret herself who as our founder has guided the business and infused her own philosophy and beliefs into all our products and treatments. She alone has put feet and hands where they belong – at the forefront of the beauty industry. Margaret was awarded an OBE in the 2023 New Year’s Honours List in recognition of her services to Business and Podiatry, her entrepreneurial ability and for creating a brand-new wellness category within beauty for the care of Feet, Hands and Legs. Job Purpose To oversee the daily operations of the clinic, assisting and supporting the clinic manager and/or Head of Clinics, managing staff performance, assisting in driving sales growth through diary management, and ensuring a consistently exceptional client experience in line with Margaret Dabbs London’s brand standards. Key Responsibilities Clinic Operations & Customer Service • Oversee day-to-day clinic operations to ensure seamless service delivery and operational efficiency., • Maintain high standards of customer service and clinic presentation, promoting best practices across the team and providing feedback to line managers, • Overview and report to line manager that all treatments are delivered in accordance with Margaret Dabbs London’s treatment protocols., • Assist the Head of Clinics and/ or Head of Sales in providing operational support and cover during staff shortages due to sickness or holiday., • Report, escalate, and follow up on any clinic-related issues, ensuring resolution and maintenance of high standards. Client Engagement & Sales • Deliver a premium client experience across all communication channels, including face-to-face, phone, and email., • Promote awareness and uptake of the signature Medical Pedicure and additional services, maximizing appointment value., • Experienced in CRM and using booking systems effectively (experience with Zenoti is advantageous)., • Manage clinic diaries to maximize service capacity with multiple services per booking to maximize the utilization rate across clinic, • Monitor feedback internally and act upon client feedback to continuously improve clinic operations and service quality., • Take ownership of client complaints at the clinic level; report to line management ensuring timely and professional resolution in line with the complaint procedure., • Assist in providing 1:1 feedback to team members on Phone Handling Performance and overall performance when outlined by Head of Clinics and/or Head of Sales, • Attend weekly sales meetings if requested by Head of Sales/ Head of Clinics to review trends, address challenges, and align sales goals and targets. Staff Leadership & Development • Lead, support and develop both new and existing team members to build a high-performing, motivated clinic team., • Carry out return-to-work interviews following staff absence to ensure well-being, support reintegration, and manage attendance effectively., • Carry out post-probationary review meetings to assess performance, provide feedback, and outline development plans or next steps., • In alignment with the Head of Clinics and Head of Sales- Conduct monthly 1:1 performance review to evaluate reception and beauty staff, identify development needs, and individual skill sets ensuring these are utilized in our service offerings., • Assist in Ensuring the team is confident in advising clients on the most appropriate services and products for their needs., • Collaborate with the Head of Clinics and Head of Podiatry to share operational insights and identify areas for improvement., • Ensure clinic staff operate in full compliance with company policies and procedures., • Follow the companies’ policies and procedures as per the Employee Handbook in managing sickness, lateness, escalating staffing or HR-related issues to the appropriate department as required., • Enforce team KPIs set by Head of Clinics and/or Head of Sales, ensuring performance targets are met or exceeded., • Assist in Identifying staffing gaps and recruitment needs to maintain adequate resource levels and feedback to line management., • In alignment with head of clinics and/or head of sales, manage staff Rota to ensure optimal coverage and maximize diary utilization. Stock & Financial Management • Assist in conducting daily stock checks and monthly audits to ensure inventory accuracy., • Place stock orders for both retail and professional use, liaising with podiatry staff regarding consumable requirements., • Perform daily cashing-up procedures and submit revenue reports alongside detailed end-of-day handovers. The ideal candidate will demonstrate: • 2+ years’ experience in a managerial or supervisory role within a clinical, beauty, hospitality, or wellness environment, • Proven ability to lead, motivate, and manage teams to achieve operational goals and maintain exceptional service standards, • Excellent client engagement and sales acumen, with a strong track record in driving revenue through service and retail performance, • Exceptional communication and interpersonal skills, able to liaise confidently with clients, team members, and senior management, • Strong time management and organizational skills, with the ability to oversee complex diaries, manage scheduling conflicts, and optimize staff resources, • Keen attention to detail and a results-oriented mindset, constantly seeking improvement in both client experience and operational performance, • A confident and empathetic people leader, capable of handling staff issues and ongoing training, • A proactive, adaptable, and quick learner with a commitment to continuous professional development and career progression within the company, • Strong IT and systems literacy, including appointment booking systems, Microsoft Outlook, Word, and basic reporting tools Our offer • 12.5% commission on retail product sales, • 5% commission on all block treatment bookings (excluding Laser), • 28 days holiday (including bank holidays), increasing by 1 day every 2 years of service, • Company pension scheme, • Employee referral bonus (up to £500), • 35% staff discount on all products, • Two annual staff shopping days with 50% discount, • Paid day off for your birthday, • Gifts for new product launches, • Regular social events (e.g. Christmas party, annual fish & chips evening), • One free treatment voucher, every 6 months for family and friends, • Professional development and training opportunities, • Career progression and internal transfer opportunities Schedule: • 40-hour week – 5 days per week, • Full-time position available including at least one day of the weekend. Experience: • Salon or Retail environment: 2+ year (Preferred) Licence: • NVQ Level 2 Beauty Therapy (Preferred) Work remotely: • N/A Margaret Dabbs London is committed to creating a diverse workforce. Candidates from diverse backgrounds are strongly encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, ethnicity, colour, religion, gender, gender identity or expression, sexual orientation, national origin, marital status, age, or any other characteristic protected by law.

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 35 years, millions of patients have trusted Optical Express with their eye care. As the UK’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet. If you’re looking to work for a market leader, then read on as we are looking for a Clinic Manager to work in our clinic in Dartford, where you’ll have responsibility for managing the performance of the team. Key Responsibilities You will be customer facing and you will help drive performance for the practice. You’ll also be responsible for the daily operational efficiency of the practice; a key part of your role will be developing the team and also promoting the benefits of laser surgery to patients. You may come from a retail background where world class customer service comes naturally to you. You will have strong management experience within a high-end retail or Optical setting. You’ll be adept at delivering great results through your passion for people and by working closely with members of your team to develop them through performance management. It goes without saying that you’ll possess excellent communication and presentation skills, be articulate, motivated to achieve and have a willingness to learn and progress within Optical Express. Day to day • Effectively and efficiently manage resources to meet customer demands, • Ensure the practice is presentable and maintained to the highest standards of tidiness and cleanliness which showcase the professional image of Optical Express, • Help recruit, induct, coach and support your team to ensure all team members meet acceptable levels of knowledge and competence, • Competitive salary, • Free or discounted optical products and procedures, • Career progression This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment. Optical Express is an equal opportunities employer.

Key Responsibilities Leadership & Development • Provide effective leadership and motivation to the Guest Experience team, which includes up to 30 positions daily. Leading on recruitment, inductions, guest service training and ongoing personal development., • To proactive resolved any issues which may impact the overall experience across the attraction., • To be the point of contact relating to building/attraction knowledge and help with day-to-day operations and decision making., • Coordinate weekly management meetings with the venue team and create clear and concise forward-thinking objectives., • Responsible for departmental Payroll and HR responsibilities using our HR software, such as managing holiday, sickness & absenteeism, 1-2-1s, probationary reviews, and appraisals. Guest Experience • Develop guest service standards for the attraction and update and help to upskill all guest facing teams regularly in developing these standards., • Deliver excellent customer service skills, and ensure commercial opportunities are maximised., • Work collaboratively across all departments to share feedback and evaluate the operation on a regular basis, suggest improvement and action to resolve recurring issues., • To encourage guests comments and feedback across all touch points, coordinating and responding to feedback on site and online channels. Commercial Development • Support the venue management to deliver clear training plans, allowing staff to develop sales techniques in key commercial area of the attraction., • Ensure effective incentives and targets are in place to engage the team and harness positive financial results., • Develop knowledge of Ticketing and EPOS Systems to ensure the venue is operating in the most effective way to support the staff delivery. Duty Management • Act as Manager on Duty on a roto basis, taking day-to-day responsibility for all aspects of management, public and premises safety and security and all aspects of Health & Safety management., • Lead the decision making process on game / attraction management, using information from across departments to have full understanding for any cancellations., • Collate full and detailed reports for the reasons of cancellations, information the Senior Leadership team of the reasons for any game cancellations and share relevant reports., • To always act in the best interest of the Company when actioning any cancellations. Health & Safety • Support the Operations Manager in compiling, updating and maintaining all Health & Safety, Fire and other Premises Management and Risk Management policies and procedures., • Be the point of contact and liaise with contractors to ensure site works are undertaken safely and within permitted hours., • Collate and circulate venue wide Health & Safety information and documentation. Key Performance Indicators • Effectiveness of line management, staff morale and retention, • Effectiveness of internal relationships and communication, • Success of individual projects across the Guest Experience journey, • Accuracy, relevance and timeliness of regular reports, • Guest review comments and scores, • Achievement of income targets, • Maintaining budgets and staffing costs Knowledge, Skills & Experience Essential • Ability to lead teams with clarity, energy and purpose, • Proven track record of managing successful venue operations departments, • Excellent team leader who can work flexibly to meet business requirements, • Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities, • Customer focused with excellent verbal communication skills, with the ability to work at al levels within the business and communicate confidently with the Senior Leadership Team, • Experience of opening and launching new F&B concepts, • Experience of creating, maintaining and overseeing F&B operational procedures, • Experience of managing F&B and retail suppliers, • Experience of managing EPOS systems, • Experience of forecasting and maintaining labour margins, • Experience with F&B cash up / finance procedures, • Result focused with the ability to take ownership of tasks Desirable • Valid UK Driving License, • Personal License Holder (if not we will arrange this), • First Aid Trained (if not we will arrange this), • Level 3 Food Hygiene Certified Who we are: The Path Entertainment Group is a leading force in location-based and live entertainment, dedicated to crafting world-class, immersive experiences powered by some of the world’s most iconic brands. Our debut attraction, Monopoly Lifesized, launched in London in 2021 and quickly became a global phenomenon, expanding to Riyadh, opening in a US Tour visiting Denver, Colorado in October 2024, and more recently Charlotte, North Carolina. In partnership with Lionsgate, SAW: The Escape Experience followed in 2022, bringing fans into the twisted world of Jigsaw. Most recently, The Paddington Bear™ Experience opened in May 2024, a landmark family attraction located in the heart of London, just steps from Big Ben. With expertise spanning producing, content development, venue management, design, marketing, and communications, The Path Entertainment Group brings together best-in-class creative and commercial talent under one roof. We are united by a shared ambition: to disrupt the entertainment space with dynamic, IP-driven experiences that captivate audiences worldwide. Our live stage production division, Showpath, continues to push the boundaries of theatrical storytelling. Current highlights include Monopoly Lifesized (US Tour), and Dungeons & Dragons: The Twenty-Sided Tavern, now playing Off-Broadway and set to transfer to the Sydney Opera House before embarking on a major U.S. tour in 2025. UK made – internationally focused, with major rollout planned for the US and other markets. Our key ingredient is play. We fuse competitive socialising concepts with theatricality and globally recognised brands in major city markets across the globe.

【About JD.com】 JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, JD.com has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models with cutting-edge digital solutions. Ranked 47th on the Fortune Global 500, JD.com is China’s largest retailer by revenue. 【Our International Business】 We are dedicated to building a digitally intelligent, cross-border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, JD.com continues to expand in markets where our competitive strengths shine. Currently, JD.com operates globally, with business activities in countries such as China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, and many others, reaching customers in every corner of the world. Learn more about us: 【About the Role】 As JD’s Digital Learning Head, you’ll shape the future of learning by designing and delivering cutting-edge digital solutions that empower our teams to thrive in a fast-paced, tech-driven retail environment. Reporting to the Head of Culture & Talent Development, you’ll own the end-to-end digital learning strategy, from curating AI-powered microlearning for global onboarding programs to professional development academies. By partnering with business leaders, you’ll ensure our platforms (LMS/LXP) drive measurable ROI, engagement, and skill mastery aligned with JD’s future talent needs and growth ambitions. If you’re passionate about leveraging innovation to build a future-ready workforce, this is your opportunity to redefine how learning happens at scale in a Global Fortune 50 business. Key focus areas: Digital strategy, learner-centric design, emerging tech (AI), cross-functional collaboration, and data-driven impact. Key Responsibilities: • Strategy & Innovation, • Consult on business needs to develop a digital learning roadmap aligned with JD’s objectives e.g., tech-driven retail, supply chain efficiency., • Pilot emerging tech VR/AR, AI chatbots to enhance learning experiences., • Platform & Content, • Manage LMS/LXP platforms e.g., Workday LMS and curate role-specific content e.g., commercial, warehouse ops and customer customer service digital academy content., • Design immersive and engaging microlearning modules and simulations tailored to JD’s needs., • Collaboration & Adoption, • Partner with stakeholders, HRBP's and end-users to integrate tools with existing HR systems and tools., • Enable key stakeholders and teams on leveraging digital learning resources effectively., • Metrics & Impact, • Track KPIs e.g., completion rates, skills application and report ROI to leadership. Core Skills & Behaviors: • Adaptable: Thrives in dynamic environments, balancing startup-like agility with the structured scale of a Fortune 50 enterprise., • Strategic Thinking: Ability to translate JD’s global ambitions into actionable development frameworks., • Cross-Cultural Agility: Sensitivity to diverse working styles and regional market nuances., • Data-Driven Decision-Making: Proficiency in using analytics to measure and drive program impact., • Influence & Collaboration: Skilled at building consensus across hierarchies and geographies., • Stakeholder Management: Skilled at building consensus across hierarchies (C-Suite and HRBP levels) and geographies., • Pragmatic: Balances creativity and innovation with execution, prioritizing scalable solutions that deliver tangible business outcomes. Qualifications & Experience: • 6+ years in digital L&D, preferably in retail/tech., • Proficiency in LMS/LXP, authoring tools (Articulate), and data analytics., • Certifications such as CIPD Level 7, SHRM-SCP or Digital Learning Certifications (MITx MicroMasters in Digital Learning) are highly desirable., • Experience of working in Global/e-commerce or fast-paced scaling organizations, preferably in Tech, Retail or Logistics., • Experience with AI applications in learning, and building digital ecosystems in Workday LMS to personalize development is a plus. What We Offer: • The exciting opportunity to shape culture, talent and development strategies and contribute to the growth of a new and dynamic e-commerce business., • A diverse, inclusive work environment, where you can make a significant impact on JD.com's global presence., • A competitive salary and benefits package, including health insurance, pension, and performance bonuses. JD.com is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Customer Success Executive (B2B) About Us Tom Dixon is an iconic British design and manufacturing brand with a commitment to innovation. We design, develop, and sell extraordinary objects and spaces for everyday use, including lighting, furniture, and interiors. About the Role As part of our ongoing ambition to deliver a world-class customer experience we are looking for a Customer Success Executive to deliver unparalleled customer service to our partners in wholesale, contract, and distributor customer segment. You will be responsible for: • Customers: support a portfolio of customers for your specific geo-regions, maintain a close relationship with them as one of their key contacts. You will work closely with the Sales Manager/s assigned to your area to ensure that we deliver the best experience to our customers and going above and beyond to deliver fast and efficient order flow., • Order Management: process customer orders daily and coordinating the process from the moment the order is received to the moment it is delivered to your customer. Daily open order management is essential and would play the biggest part of your role, reserving stock against stock available, managing inbound stock allocations against your orders, obtaining and creating export documentation and coordinating shipments for your clients to ensure a seamless order flow., • Aftersales: responsible for the aftercare aspects of all your orders, handling quality claims, product questions, delivery queries, collections, credits and returns., • Relationships: it is key to build close partnerships with our internal team such as Sales, Agents, Finance, Planning, Range, and Logistics to achieve maximum fulfilment for your orders., • Communication: manage and respond to customer queries via calls and emails (Product / Logistics / Aftersales) within agreed KPI’s, with enthusiasm and a can-do tone. Liaise with our planning department, warehouse, sales team, and partner freight forwarders. About the Person You are a self-starter with previous experience in customer service (B2B) who is driven by delivering exceptional customer experience and business growth. An academic background in a related subject and/or demonstrable experience working for companies operating predominantly in the wholesale or retail space will be advantageous for this role, along with prior sales experience. You will: • Have strong priority management and organisational skills – take pride in being organised and methodical with a keen eye for detail., • Have an exceptional communication style - perfect command of written and spoken English., • Have a resilient and proactive mindset - thrive on autonomy and ambiguity, and love to proactively create plans and structure their work. Have an exceptional work ethic and remain unfazed by customer demands and our rapid pace of work., • Be proactive from end to end – have the ability to follow up and follow through with high attention to detail, from the moment an order is placed until it is delivered to customers and ensuring the customer is always updated., • Have a positive attitude - care about our customers and naturally put themselves in their shoes. Take pride in delivering an exceptional service, spotting what needs to get done and go the extra mile for our customers. This, combined with charming disposition, enables them to foster authentic connections and relationships that sustain and deliver., • Have Competent IT skills - are familiar with all Microsoft Office products and prior experience using Navision would be advantageous. Our aim is to create a truly extraordinary workplace built on acceptance, respect, and inclusion, where everyone feels that they belong and can make a meaningful contribution. We encourage applicants regardless of religion, ethnicity, nationality, disability status, sex, sexual orientation, gender identity, family, or parental status. If you need any assistance or accommodation during the recruitment process, please let us know.

Private Banking Assistant (Arabic speaker) Central London Job purpose Private Banking Assistant role is to support Private Banking Relationship Managers in their day-to-day activities: account opening, amendments and closing, follow up on debit cards/internet banking, AML, and credit tasks. Key responsibilities and accountabilities 1. Account opening: prepare account opening packs, do WorldChecks, risk assessments (personal and corporate), adverse media, prepare and email/post to new customers the bank's welcome letters., 2. Handle and manage client relationship transfers between Retail and Private Banking departments. 3. Debit cards: ensure timely order of debit cards, activation, cancellation, activation, and handle all fraud investigations and refunds., 4. Internet banking: Assist customers to register to internet banking, activate their registration, unblock their access, and answer any query related to this service., 5. Credit: prepare and follow up on all Customer information sheets requested from the bank , the Private Banking Assistant can prepare the risk modelling template for the credit application., 6. Periodically or as deemed necessary, communicate to customers all pertinent information on the status of their funds., 7. Always preserve customers’ confidentiality, paying particular attention to the security of documentation and communications. Also, adherence to instructions for safeguarding information and not disclosing any information about customers to a third party without the customer’s written approval, or otherwise in compliance with legal/statutory requirements., 8. Adhere to Banks policies such as Private Banking SOP and Financial Crime Policies and Procedures. 9. Perform duties with reasonable skill and diligence., 10. Work closely with relationship managers in other ad-hoc client and bank related tasks. Qualification & Experience Qualification: · University degree in Accounting/Economics/Business Admin. Experience: · Up to 3 years of banking experience. Essential Competencies · Sound knowledge and understanding of financial markets · Sound knowledge and understanding of Bank products, systems, services, and procedures · Good understanding of cultural sensitivities and issues · Good communications, presentation, and interpersonal skills · Fluency in Arabic and thorough understanding of Middle East culture and mentality. Please note the company will not provide visa sponsorship to work in the United Kingdom If you are interested please apply or contact Patrick Barnett for a confidential discussion on 0207 337 0011 or email him at Please note the company will not provide visa sponsorship to work in the United Kingdom