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  • Relationship Manager
    Relationship Manager
    27 days ago
    Full-time
    London

    • Manage and develop ongoing relationships with key clients and policyholders of Belgravia Indemnity Service, acting as the primary point of contact for policy, renewal and escalated account queries on behalf of E A SHER LTD., • Manage client accounts and liaise with E A SHER LTD's administrative staff, insurers, underwriters and relevant stakeholders to ensure policies, renewals and claims-related matters are administered efficiently and within required timescales., • Lead, supervise and develop customer relations/client service staff, setting objectives, monitoring performance and providing coaching and training., • Support policy and account reviews and renewal negotiations with key clients, with a focus on maintaining client relationships, account value and retention., • Analyse client account, policy and renewal information to identify trends, risks and opportunities for improved client retention and business growth., • Investigate and resolve escalated client and account issues, including matters relating to policy administration, claims, renewals and service quality, and liaise with the relevant insurance and compliance functions where required., • Liaise closely with E A SHER LTD's administrative and consultancy teams and Belgravia Indemnity Service's compliance, claims and underwriting functions to ensure client requirements are effectively addressed., • Maintain accurate client account and relationship information within the CRM system and prepare reports for senior management on client accounts, renewals, complaints, service levels and relationship performance.

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  • Registered Manager
    Registered Manager
    2 months ago
    £45000–£55000 yearly
    Part-time
    Enfield

    MOVIP Homes – 2 /3 Bed LD Children's Home REGISTERED MANAGER - JOB PACK Job Title: Registered Manager - Children's Home (LD 6-17) Location: Enfield, North London - 2 /3 Bed Home (1 child initially, scaling to 2) Salary: £45,000 - £55,000 per annum based on experience + £2k bonus on Good Ofsted + Sleep-in allowance (£55 per sleep) Hours: 40 hours per week - Supernumerary management role + on-call (rota basis) Contract: Full-time, Permanent Reports to: Responsible Individual DBS Requirement: MUST have Enhanced DBS on DBS Update Service - Essential (maintain subscription) 1. About Us We are a new, small, quality-led provider opening a 2 /3 bed children's home in Enfield for children aged 6-17 years with Learning Disabilities, Autism and communication needs. We will open with 1 child for the first 3 months to ensure safe settling, relationship building and quality embedding, then build to 2 children with a potential to scale up to three. Our approach is low arousal, communication first (Makaton/PECS/intensive interaction), PBS, PACE and child-centred care. We are not a large corporate - you will be supported directly by our experienced Responsible Individual. 2. Job Purpose Lead in Ofsted registration interview and thereafter be the Ofsted Registered Manager, accountable for the day-to-day management of the home in line with Children's Homes (England) Regulations 2015 and Quality Standards 2023. To ensure children with LD experience a safe, low arousal, homely environment where their communication, sensory, health and independence needs are met and they achieve positive outcomes. To lead, inspire and develop staff team to Good/Outstanding. 3. Key Responsibilities · Ofsted Registration & Quality: Act as Registered Manager, meet Reg 28/29 fitness, lead fit person interview and registration visit. Ensure compliance with Reg 26-45 and Quality Standards: Quality & Purpose, Positive Relationships, Protection, Leadership & Management. · Leadership: Lead, supervise and roster staff team. Complete supervisions, appraisals, team meetings, competency checks. Ensure 12-week rota shows staff names, exact shift times, contracted hours, annual leave, training, supervision, sleep/waking nights, bank cover and total weekly hours - Ofsted requirement for 1 child model and 2 / 3 child scaling. · Low Arousal Environment: Create and maintain low arousal home - lighting, noise, colours, zoning, sensory corner, predictable routines, visual timetables Now/Next, 10 seconds processing time, one instruction. · Communication First: Ensure every child has Communication Passport, sensory profile, health action plan. All staff trained and using Makaton, PECS, objects of reference, intensive interaction, total communication. · PBS: Lead Positive Behaviour Support - functional assessment, early signs, de-escalation, change of face, restraint only last resort, reduction plan. No punishment approach. · Care Planning: Personalised care plans, risk assessments, impact risk assessments for new referrals, compatibility assessment for second / third child, health plans with Community LD Team, SALT, OT, epilepsy, dysphagia management. · Multi-Agency: Work with LAs (Enfield, Haringey, Barnet), schools, families, Reg 44 Independent Visitor, PBS consultant. 24hr response to referrals. · Safeguarding: Designated Safeguarding Lead for home, LADO referrals, safer recruitment, whistleblowing culture. · Financial & Operations: Manage budget for 1 child then 2 /3 children, occupancy building, staffing costs, petty cash, premises maintenance, vehicle, activities. · Quality Monitoring: Complete Reg 45 monthly review, work with Reg 44 visitor, action plans, Ofsted notifications, complaints, compliments. · On-call: Participate in on-call rota for staff support, especially nights/weekends. 4. Person Specification - Ofsted Requirements Essential - Must Have (Ofsted Reg 28/29) · Qualifications: Level 5 Diploma in Leadership and Management for Residential Childcare (or equivalent) OR Level 4 with commitment to complete Level 5 within 2 years. Level 3 Diploma in Residential Childcare or equivalent minimum. · Experience: At least 2 years working in children's residential care in last 5 years, including at least 1 year in senior/supervisory/management role. Proven experience managing children with Learning Disabilities and Autism (6-17) including communication needs, sensory needs, epilepsy, dysphagia. · Knowledge: Excellent knowledge of Children's Homes Regulations 2015, Quality Standards 2023, Ofsted inspection framework, safeguarding, PBS, low arousal, Makaton/PECS. · DBS: Enhanced DBS Certificate on DBS Update Service - ESSENTIAL - must maintain subscription. You must bring original certificate to interview. Applications without Update Service cannot be processed for registration. · Fitness: Good character and integrity, no disqualification under Care Standards Act, able to pass Ofsted fit person interview, able to demonstrate leadership and ability to achieve Good/Outstanding. · Right to work in UK, 2 satisfactory references including current/most recent employer, full employment history. · Driving Licence: Full UK driving licence desirable. Desirable · Previous Registered Manager experience with Ofsted Good or Outstanding inspection · Studio 3 Low Arousal, PBS, Makaton, PECS, Intensive Interaction trained - or willing to train before opening · Experience opening new home and going through Ofsted registration · Experience of 2 / 3 bed home and managing occupancy build from 1 to 2 /3 children · Experience working with Pan-London commissioning, Enfield or North London LAs 5. Salary & Benefits · Salary £45k-£52k DOE + £2,000 tax free bonus on achieving Good Ofsted + sleep-in allowance £55 per sleep · 28 days annual leave + bank holidays + birthday off · Pension, laptop, phone · Ongoing CPD: Level 5, PBS, Studio 3, Makaton, leadership training · Small home - you will make real difference, not just paperwork · Direct support from experienced RI, Reg 44 visitor, PBS consultant 6. Recruitment Process & Safeguarding This role is subject to: Enhanced DBS on Update Service, right to work, full employment history check, 2 references including current employer, Ofsted fitness checks, medical fitness, qualification check. It is an offence to apply if you are disqualified from working with children (Reg 26). We are an equal opportunities employer committed to safeguarding. Process: 1) CV & Cover Letter 2) Telephone screen 3) Formal interview - Fit Person style + Low Arousal scenario + Home walk 4) DBS/References 5) Ofsted SC2 and registration. ##

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  • Service Delivery Partner
    Service Delivery Partner
    2 months ago
    £55000–£65000 yearly
    Full-time
    London

    Service Delivery Partner Location: Hybrid Salary: Up to £65,000 (depending on experience) Are you an experienced digital agency professional who knows how to navigate public sector contracts and build rock-solid client relationships? We are Olive Jar Digital, a fast-growing digital agency based right in the vibrant heart of London’s Soho. We design and deliver innovative digital services that solve complex problems and genuinely improve outcomes for users. We partner with public sector organisations to deliver meaningful digital transformation, and we need someone to take the reins on our strategic client relationships. This isn't your standard account management gig. We need someone who truly understands the realities of delivering consultancy services into government departments. You’ve been agency-side, you know the digital landscape, and you can confidently balance commercial, contractual, and operational relationships while driving business growth. The Role As our Service Delivery Partner, you will be the senior relationship owner for a portfolio of key public sector clients. Your mission is to ensure we deliver on our promises, maximise commercial opportunities, and keep our client partnerships strong and growing. Working closely with our delivery teams, practice leads, and senior stakeholders, you will ensure our services hit the mark, risks are managed before they become problems, and Olive Jar Digital remains the trusted partner our clients rely on. What you'll be doing: • Owning the Relationship: Acting as the primary commercial and contractual lead across your public sector portfolio, building trust with senior stakeholders and procurement teams., • Commercial Leadership: Leading contract governance, renewals, extensions, and commercial negotiations, while proactively identifying opportunities for account growth and new service offerings., • Service Oversight: Collaborating with delivery and leadership teams to ensure we meet KPIs, SLAs, and contractual commitments. You'll facilitate service reviews and manage escalations smoothly., • Strategic Guidance: Driving long-term account planning, providing insight into client priorities and market trends, and championing continuous improvement in how we serve our clients. What We’re Looking For You are a seasoned professional with a background in a digital consultancy, professional services, or agency environment. You know how to manage public sector accounts and have a strong grasp of procurement frameworks and contract management. Essential Experience: • Significant experience managing public sector clients (central government, arms-length bodies, or local government) within an agency or consultancy setting., • A proven ability to navigate complex stakeholder relationships at a senior level., • Strong commercial awareness, contract negotiation skills, and a track record of overseeing service delivery against strict KPIs., • Excellent communication, relationship-building, and influencing abilities. Bonus points if you have: • Experience working within Government Digital Service (GDS) environments., • Knowledge of agile delivery methodologies and experience managing multidisciplinary digital teams., • Familiarity with frameworks like Digital Outcomes and Specialists (DOS) or G-Cloud. The Package We believe in transparency, so here is what you can expect: • Salary: Up to £65,000, depending on your experience., • Working Pattern: Hybrid – 3 days a week soaking up the creative energy in our Soho office, and 2 days working remotely., • Pension, • Health Care Scheme, • Electric Car Scheme, • Gym Membership Why Olive Jar Digital? We pride ourselves on building a culture where talented people can do their best work without unnecessary red tape. We collaborate openly, value fresh ideas, and empower our teams to make a genuine impact. You’ll be joining a growing agency full of passionate digital specialists who care about creating services that actually matter. If you're ready to take ownership of impactful public sector projects and help drive our commercial success, we’d love to hear from you.

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