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  • Marketing and Commercial Manager
    Marketing and Commercial Manager
    hace 8 días
    £34000–£38000 anual
    Jornada completa
    Amersham

    Duties and Responsibilities: • Lead the strategic development and execution of integrated marketing and commercial plans to drive sustained business growth, brand positioning, and revenue performance., • Take overall ownership of digital and e-commerce performance, ensuring continuous optimisation of user experience and conversion rates., • Direct the planning and delivery of multi-channel marketing campaigns across SEO, PPC, email, social media, and affiliate platforms., • Oversee customer engagement and retention strategies, including CRM, lifecycle marketing, and loyalty initiatives., • Utilise data and analytics to evaluate performance, optimise campaigns, and maximise return on investment., • Provide strategic oversight of online merchandising, promotional activity, and seasonal trading plans to enhance sales outcomes., • Interpret customer, sales, and market data to inform commercial decision-making and long-term strategy., • Drive commercial success through effective pricing, product positioning, and promotional frameworks., • Maintain accountability for sales performance, profit margins, and overall commercial viability., • Establish and manage high-value relationships with suppliers, brand partners, and key stakeholders to support business objectives., • Champion brand development, ensuring consistent positioning and impactful marketing communications., • Lead product launches, strategic partnerships, and high-profile marketing initiatives., • Shape and deliver CRM strategies focused on customer acquisition, retention, and lifetime value growth., • Oversee market intelligence activities, including competitor analysis and trend identification, to inform innovation and growth., • Manage marketing and commercial budgets with full responsibility for resource allocation and cost efficiency., • Deliver regular reporting on KPIs, campaign effectiveness, and commercial performance to senior leadership., • Foster cross-functional collaboration across e-commerce, operations, and customer service teams., • Lead and manage external agencies and partners to ensure high standards of delivery and execution., • Ensure full compliance with all relevant regulatory, advertising, and data protection requirements. Skills/Qualifications/Experience: • Relevant experience in a marketing and commercial leadership role., • Strong strategic understanding of digital marketing channels, tools, and performance metrics., • Proven track record of delivering revenue growth and improving commercial performance., • Highly developed analytical, organisational, and strategic thinking capabilities., • Excellent leadership, communication, and negotiation skills, with the ability to influence stakeholders at all levels., • Relevant Bachelor’s or Master’s Degree.

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  • Assistant Cafe Manager
    Assistant Cafe Manager
    hace 16 días
    £13–£15 por hora
    Jornada completa
    Northwood

    G’day Mate! Urban Baristas is a specialty coffee company originating from Australia, known for its commitment to quality coffee and the vibrant Australian brunch culture. With several cafes across London and our roastery in Bethnal Green, we strive to create exceptional coffee experiences for our customers. We believe in fostering a positive work environment and supporting the professional growth of our team members. Join us as we continue to expand and deliver outstanding coffee and service to our valued customers. Job Summary: We are seeking a motivated and talented individual to join our team as an Assistant Manager in the Specialty Coffee Industry. As the Assistant Manager, you will play a vital role in supporting the overall operations and management of our specialty coffee shop. You will assist the Store Manager in overseeing daily operations, ensuring exceptional customer service, and maintaining a positive and engaging work environment. If you have a passion for specialty coffee, a strong work ethic, and excellent leadership skills, we invite you to apply. Responsibilities: • Assist the Store Manager in all aspects of daily operations, including opening and closing procedures, inventory management, and leading the team., • Ensure the highest level of customer satisfaction by delivering exceptional service, maintaining product quality, and resolving customer concerns or issues promptly., • Train, mentor, and motivate staff members, fostering a positive and collaborative work environment., • Collaborate with the Store Manager to develop and implement operational strategies to achieve sales targets and maximize profitability., • Monitor and maintain stock levels of coffee beans, supplies, and merchandise, placing orders as necessary to ensure product availability., • Oversee the quality and consistency of coffee preparation, ensuring adherence to company standards and providing guidance to the team., • Assist in organizing and coordinating special events, promotions, and marketing initiatives to drive customer engagement and increase sales., • Uphold strict adherence to health and safety regulations, ensuring a clean and hygienic work environment., • Stay up-to-date with industry trends, new brewing techniques, and emerging coffee products, and share knowledge with the team. Requirements: • Previous experience in the specialty coffee industry or a similar role is necessary, with a strong emphasis on specialty coffee knowledge and skills., • Strong passion for specialty coffee and a deep understanding of brewing techniques, coffee origins, and flavour profiles., • Proficiency in espresso extraction, including grind adjustment, dosing, and tamping techniques., • Skill in creating and pouring latte art designs, showcasing attention to detail and craftsmanship., • Proven leadership abilities with the ability to effectively train, motivate, and develop a team., • Exceptional customer service skills with a friendly and approachable demeanour., • Excellent organizational and time management skills, with the ability to multitask in a fast-paced environment., • Strong problem-solving abilities and the capacity to make sound decisions under pressure., • Knowledge of inventory management, and point-of-sale systems., • Flexible availability, including weekends and holidays., • A positive attitude, a willingness to learn, and a strong commitment to teamwork., • Food handling certification and knowledge of health and safety regulations is a plus.

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