Service desk jobs in NorthwoodCreate job alerts

Job Description Billing Education Recruitment Manager – Harrow Office 📍 Location: Middlesex House, 130 College Road, Harrow, HA1 1BQ (Harrow on the Hill is the nearest station which is on the Metropolitan line) 💼 Contract: Full-time, Permanent 🕐 Working Hours: • Term Time: 07:00 – 17:00 (1.5-hour lunch break), • School Holidays: 09:00 – 16:00, • 💷 Salary: £40,000 – £75,000 per annum + Uncapped Commission & Bonuses, • 📌 This is a fully office-based role. Remote or hybrid options are not available. About Enlighten Supply Pool Enlighten Supply Pool is one of the UK’s leading providers of supply teachers and education support staff, with over 15 years of trusted service. Known for quality and professionalism, we pride ourselves on making meaningful matches between educators and schools, ensuring the best outcomes for both. The Opportunity We’re looking for a Billing Education Recruitment Branch Manager to lead and grow our high-performing Harrow office. This is a fantastic opportunity for someone with a proven agency recruitment background—ideally within the education or social care sectors—who is ready to take their leadership to the next level. As a Billing Branch Manager, you’ll lead a team of Consultants and Resourcers while continuing to manage your own successful desk. You’ll drive business development, mentor staff, and shape the strategic direction of the branch with the support of senior management. Key Responsibilities • Lead from the front with your own billings and client development, • Manage, inspire, and grow a team of Recruitment Consultants and Resourcers, • Develop and execute branch sales plans and strategies, • Conduct regular 1-2-1s and team meetings to support performance and wellbeing, • Hire and develop talent in line with Enlighten’s values and growth plans, • Foster a high-performing, motivated, and collaborative team culture, • Monitor team performance, providing coaching and feedback, • Maintain strong client and candidate relationships, ensuring satisfaction and quality service, • Act on feedback from our Learning & Development and senior leadership teams What We’re Looking For • Proven billing success in agency recruitment (education sector preferred), • Experience in leading or managing a recruitment team, • Strong knowledge of the education recruitment market (or similar sectors), • Results-driven, resilient, and passionate about growth and leadership, • Exceptional interpersonal and team-building skills What You’ll Get in Return • Uncapped commission structure (no threshold on personal billings), • Bonuses & branch incentives including shares in the business, • The most effective training and coaching in the industry, • Clear career progression and promotion opportunities, • Reduced working hours during school holidays, • Fun and sociable team environment with regular company events, • Dress-down Fridays and other team perks Ready to Join Us? If you're an ambitious recruiter looking to take the next step in your career, or an established manager ready for a new challenge, we want to hear from you. 👉 Apply now or reach out for a confidential conversation.

A global mobility and services organisation is hiring graduates for its award-winning Graduate Management Training Scheme, one of the fastest routes into leadership available. This is a hands-on, branch-based programme designed to develop future managers. Many of the organisation’s senior leaders – including the CEO – started their careers on this exact pathway. The Opportunity From day one, you’ll take on real responsibility in a live operational environment. You’ll learn how to run and grow a business, gaining experience across customer service, sales, marketing, finance, operations and people leadership. Following an initial classroom-based induction, you’ll be based in a branch role where learning is practical, fast-paced and visible. Most graduates are ready to step into their next role within 8–12 months, with the opportunity to progress to Branch Manager in as little as two years. Career progression is available both across the UK and internationally. What You’ll Do As a Graduate Management Trainee, you will: • Learn to manage day-to-day branch operations, • Develop strong customer-facing and commercial skills, • Gain exposure to sales, marketing and account management, • Build leadership capability through coaching and mentoring, • Take ownership of targets and performance outcomes What’s On Offer • Permanent role from day one, • Structured graduate training with clear progression milestones, • Fast-track route into management, • Competitive salary with strong progression and performance bonuses, • Opportunities for UK and international career moves, • Supportive, people-led culture with long-term career focus Key Criteria Education • A degree in any discipline Skills & Attributes • Strong ambition to build a management or leadership career, • Results-driven mindset with a commercial approach, • Confident communicator who enjoys working with customers, • Team-focused, collaborative and positive, • Resilient and adaptable in a fast-paced environment, • Comfortable taking responsibility early and learning on the job Why Apply • One of the fastest graduate routes to management, • Proven track record of developing senior leaders internally, • Real responsibility from day one, • Clear progression, not vague future promises, • Global organisation with scale, stability and opportunity

Allegis Global Solutions is recruiting for a contract position, and the assignment will be at Warner Bros. Discovery Job Title: Product Manager Department Group: Global Monetization and Studio Technology Business Areas: Studios & Experiences Technology Location: Leavesden Type: Contract Who are the Studios & Experiences Technology team? Studios & Experiences Technology are part of the Warner Bros. Discovery Technology group and are responsible for the software and hardware solutions which run physical operations, globally. Their area of focus encompasses four main pillars: • Tours & Retail, • Studio Operations, • Physical Security, • Global Real Estate This role sits within the Studio Operations pillar, supporting the business applications used throughout Leavesden Studios to manage the day-to-day operation of the site. The Role The Product Manager for the Studios & Experiences portfolio is responsible for the successful delivery of applications, from inception and planning through to design, build, delivery and ultimately transition to support. Other core responsibilities include leading and collaborating with project teams, 3rd party implementation partners, and technical teams on a diverse range of major capital projects and smaller initiatives. To the business stakeholders, your role will be that of a trusted partner; To the technology teams, you will be a motivating project lead, providing structure and strong guidance throughout project lifecycles. The role requires a range of skills, involving technical understanding, business analysis concepts and workstream management. This is a great opportunity to excel in a fast-paced environment, encompassing a varied range of applications. You will have the chance to focus on initiatives within numerous business areas across the studio. This opportunity is for one year of maternity cover for the role. Key Responsibilities • Oversee and manage full project lifecycles, within agreed delivery timelines and budget, • Champion business change in alignment to project strategy, to enable high solution adoption, • Identify improvement opportunities and contribute to the project roadmap and backlog for our portfolio, • Contribute to business process & gap analysis exercises, in preparation for project formation, • Work with the business teams to identify key capability needs and identify potential issues, • Excellent stakeholder management and sustainment of outstanding business partner relationships, • Assertively manage challenging conversations, maintaining transparency and trust with high-demanding business leaders, • Maintain understanding of changing business needs and the subsequent impact on process or technology Prior Experience • Proven prior experience of successfully implementing and managing technology projects is crucial to this role., • A solid understanding of complex application ecosystems with dependencies on system integrations is highly desirable. About You • Energetic and meticulously organized, you are expected to have impeccable communications skills and be able to balance multiple concurrent and/or conflicting priorities., • Motivated to deliver effective projects that realize business benefits and achieve positive adoption., • Passionate about your work and problem solving, flexible, resilient, driven and committed. Exhibiting a strong team orientation, with an innately proactive and not reactive approach to work., • Available to work flexible hours between geographies to accommodate cross-time zone collaboration, as well as responding during off-hours to lead decision-making of critical issues., • Highly self-motivated, reliable & able to work with limited supervision. What Else? • Able to develop an in-depth understanding of the business and effectively apply that knowledge to project planning and analysis, • Understand Business Processes & Requirements in-depth and effectively apply them to appropriate technical solutions, • Drive gap-analysis exercises where necessary and develop process flows for to-be state, • Develop the end-to-end project plan, across multiple business units, • Develop cost estimates, capturing underlying assumptions, • Track project spend against budget, across workstreams, • Track consolidated Risk, Issues, and Action Items logs, • Responsible for BU Stakeholder Management and comms throughout project phases, • Ensure team readiness and manage the execution of integration, cutover and roll-back activities, • Ensure projects adhere to WBD Compliance, Cyber Security and Data Privacy policies, • Assist in 3rd party vendor contract (e.g. SOW and MSA) reviews, • Assist in preparation of executive communications, • Assist with review of current technology Service Desk/Help Desk support systems and determine requirements for Support Transition, • Miscellaneous: manage project documentation and file repositories; document lessons-learned and best practices; provide meeting minutes, as well as manage the action item follow up Education & Qualifications • Undergraduate degree -- preferred, • PM Diplomas / Certifications -- preferred, • BA Diplomas / Certifications – preferred

A leading automotive intelligence provider based in Uxbridge is looking for a proactive Service Desk Analyst to join their global Technology Team.The role involves providing first-level IT support to colleagues globally while monitoring support tickets via Jira.Strong communication skills and experi

Candidates with the relevant experience or job titles of: IT Assistant, IT Support, 1st Line Technical Support Advisor, 1st Line Technical Support Analyst, IT Technician, IT Service Desk Technician, 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, 1st Line Support Techni

A family-owned construction company in Harefield is seeking a Service Desk Analyst to provide efficient first-line IT support.

JATO Dynamics is a global company and the leading provider of automotive market intelligence.With an insight into over 50 overseas markets, we deliver the world's most complete, accurate and up-to-date automotive data and insights, creating significant competitive advantage to our customers.Find out

This position blends traditional IT Service Desk responsibilities with Desktop Support, providing comprehensive technical assistance to our employees. Recent graduate with 1-2 years of experience in IT support, preferably in a Service Desk or Desktop Support role is highly desirable. Collaborate wit

Candidates with the relevant experience or job titles of: IT Assistant, IT Support, 1st Line Technical Support Advisor, 1st Line Technical Support Analyst, IT Technician, IT Service Desk Technician, 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, 1st Line Support Techni

A leading multinational lottery operator in Watford is seeking an IT Support professional to provide front-line access to services, log incidents, and ensure high-quality support for users. This role requires excellent customer service skills and the ability to troubleshoot issues effectively. The i

Additional benefits include a competitive salary, pension, and an employee discount programme. A family-owned construction company in the UK is seeking an IT Service Desk professional. Candidate must have strong customer service skills, experience in similar roles, and knowledge of IT systems includ

JATO Dynamics is a global company and the leading provider of automotive market intelligence. JATO Dynamics is a global business and our success is attributed to the diversity, skills and experiences of our colleagues across the world. Find out more about what we do here: JATO.

A technology support firm in the United Kingdom seeks a Service Desk Analyst to provide first-line IT support in an 11x7 shift system. Responsibilities include logging incidents, managing requests using ITIL processes, and troubleshooting IT-related problems. Ideal candidates will hold a relevant te

JATO Dynamics is a global company and the leading provider of automotive market intelligence.With an insight into over 50 overseas markets, we deliver the world's most complete, accurate and up-to-date automotive data and insights, creating significant competitive advantage to our customers.Find out

A dynamic IT company located in Gerrards Cross is seeking an IT Support Engineer to provide extensive support in both IT Service Desk and Desktop roles. Candidates are expected to be recent graduates with relevant experience in IT support, possess excellent people skills, and demonstrate a strong co

This role reports into the Service Desk Manager and would work very closely with our Customers, Service Desk, Product Development and Professional Services teams across the Globe. We are actively seeking an experienced Service Desk Analyst - Application Support in England to work remotely from home,

Project Manager – Service Desk Outsourcing. Ensuring a controlled transition into operational service.

Job Description: 3rd Line service desk engineer (MSP). Be the ultimate escalation point for our service desk—owning the most complex technical incidents across our diverse SME client base. Reporting to the Service Desk Manager, you'll define how we approach the technical challenges that determine

Line IT Service Desk Engineers.

Service Desk Advisor – Details: Fully office-based role in Welwyn Garden City Flexible start and finish times Benefits: competitive bonus, 25 days holiday plus bank holidays with birthday off, wellbeing support, free parking and regular social events & more Service Desk Advisor – Respon

Working under direction from the Service Desk Team Leader, you will help deliver an excellent level of service supporting customers who operate across a wide range of industries, primarily utilising the Microsoft 365 platform. Our client is looking for a proactive and positive Service Desk Engineer

Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.

Skill development & Career Progression + Benefits.Based in Leeds- Mon – Fri needed to provide end user support, hybrid currently.Microsoft Windows 10/11, Microsoft Office 365, Active Directory, Group Policy, SCCM or be willing and proactive in upskilling yourself.Apply now we are waiting to invest

Using the Helpdesk ticket logging system to facilitate Desktop / Remote Support.

Service Desk Analyst - Ebley Mill - StroudReference: REQ0218Description: A vacancy has arisen for a Service Desk Analyst to join our ICT team. Means to serve as frontline IT support and be the first point of contact for users needing technical assistanceAbility to resolve hardware and software issue

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical

A leading UK financial services provider seeks enthusiastic individuals to join their IT Service Desk Analyst Technical Trainee Scheme.

IT Service Desk team, supporting the Savings business line. Experience in a service desk or IT support role. IT and Operations – Service Management.

In this hybrid role, you will respond to various client technical issues, manage user accounts within Office365 and Azure, and utilize service desk tools. The ideal candidate is well organized and has a positive attitude, with a strong inclination towards customer service.

Accurately log, manage, and track service desk tickets through their lifecycle. Proven experience in providing IT support, ideally in a service desk or customer-facing role. Our local authority client in York is seeking an experienced 1st Line Service Desk Engineer to join their ICT team.

A leading construction engineering business is seeking a proactive Service Desk Engineer for an initial 3 month contract in Crewe. Applicants must have a strong background in helpdesk procedures and the ability to work effectively under pressure.

A local authority client in York is seeking an experienced 1st Line Service Desk Engineer to join their ICT team. Responsibilities include serving as the first contact for IT queries, providing excellent customer service, and troubleshooting technical issues.

Diploma or Bachelor’s degree in IT related field (or equivalent experience) and/or 1‑3 years in a service desk or desktop support role. Are you the kind of person who loves solving everyday tech puzzles and helping people get the most from their devices? We are looking for a Junior Service Desk

A leading IT service provider in Greater London is seeking a Service Desk Analyst to ensure effective management of service desk calls. The successful candidate will meet service level targets, maintain high customer service standards, and categorize incidents by impact and severity.

Make first-line impact with Apple Mac support in a fast-paced, client-focused Service Desk. Answer inbound Service Desk calls, log and action tickets in our CRM, and follow established procedures. You’ll be the first point of contact for multiple clients, delivering brilliant service while buildin

A leading IT services provider is looking for a Service Desk Analyst to support IT operations at customer sites.

A staffing agency is seeking a Service Desk Analyst for a 6-month temporary role in Sussex. Ideal candidates should have prior experience in IT Service Desk environments and be flexible in a fast-paced work setting. The role involves providing technical support to users, managing support requests, a

Accurately log, manage, and track service desk tickets through their lifecycle. Proven experience in providing IT support, ideally in a service desk or customer-facing role. Our local authority client in York is seeking an experienced 1st Line Service Desk Engineer to join their ICT team.

We are looking for an Engineer to join our established Service Desk reporting into the Service Desk Manager. Experience in IT Supporting roles of at least 2 years (Service Desk, Help Desk, Desktop Support). The role involves troubleshooting hardware, software and network‑related problems, managing

The role focuses on administering Jira Service Management and Microsoft 365 while ensuring excellent customer service for internal users. Ideal candidates should have strong problem-solving skills and experience in an IT customer service environment.

Previous experience in a technical service desk in an outsourced environment where service levels applied desirable. The role holder will triage contacts made to the Service Desk, providing support and technical assistance to Users across a range of technologies. Focusing on the customer experience

A leading public sector organization is seeking a proactive IT Service Desk Analyst to join their team in London. In this role, you will be the first point of contact for IT support, resolving technical issues and managing service requests.

Work with other teams to identify “Runbook” tasks which the Service Desk can perform on a routine basis, including (but not limited to) Infrastructure, Desktop and Information Security. Ensuring that Service Desk customers are kept up to date and satisfied with the resolution. To provide front-l

This hands-on leadership role will oversee service desk operations, support approximately 500 users across multiple UK offices, and help establish a new service desk function. A tech-enabled accounting firm located in Greater London is seeking an IT Service Team Leader to manage and mentor a team pr

A dynamic Managed Service Provider is seeking a proactive Service Desk Analyst to join their team. This entry-level position involves being the first point of contact for IT incidents and service requests from various customers in a shift-based 24x7 environment.

A leading technology solutions firm in Newcastle is seeking a Service Desk Coordinator.

NES Technology Service (NTS) has created a strategic programme for the transformation of digital based services to allow NES to become a leading digital organisation in Scottish Health, digital by default and fully aligned with the Scottish Government’s technology strategies. Experience of working

Be the ultimate escalation point for our service desk—owning the most complex technical incidents across our SME client base. Reporting to the Service Desk Manager, you’ll define approaches to technical challenges that influence client renewal or churn.