Service desk jobs in WickfordCreate job alerts

Premises Manager - FM Provider - School - Essex - up to 40k One of our most valued clients is currently looking to recruit a Premises Manager to join their busy FM team based on site at a school in Basildon, Essex. They are responsible for all the hard and soft services across the school and are looking for someone that can help focus on delivering a first class maintenance service. This will encompass managing the onsite M&E maintenance team, liaising with the help desk and also managing the cleaning and grounds teams to ensure the service is delivered to the highest standards. The main duties of the role are as follows: Manage the onsite premises team and sub-contractor activity in the provision of a caretaking service within the school. Comply with all statutory and regulatory requirements, including Health and Safety legislation and safe systems of work, including COSHH and water systems. Ensure all planned and reactive maintenance is carried out as determined by PPM plan, Helpdesk, and line manager. Monitor and ensure the cleanliness of the school premises and furnishings and report any deficiencies to the Helpdesk. Support the school and comply with school-based procedures in the event of fire, flood, breaking and entering, accident or major damage. Respond to calls outside normal working hours as a result of emergencies. Preparing the school premises and site for assemblies, meetings and out of school activities and clearing up after these activities, providing flexible support as required. The routine and non-routine opening of premises and grounds. Applicants for the role must be able to meet the following criteria: Trade qualified in either electrical, mechanical or fabric. Previous experience working in a commercial maintenance environment, ideally education but not essential. Experience of managing hard and soft services contractors. Experience of managing small teams on maintenance staff. Strong health and safety experience - NEBOSH or IOSH preferred. Understanding planned and reactive maintenance schedules. Must be DBS cleared. Excellent customer service and communication skills Planning and prioritising skills. TPBN1_UKTJ

Speedy are the UKs leading hire provider with the widest range of tools, specialist hire equipment, plant and support services everything for every job! Job Title - Hire Controller Location - London Working Hours - Mon - Fri, 07:30 - 17:00 - 42 hours per week Based in the depot, the Hire Controller is a vital part of operations on the front line of sales and customer service. Relationship building is the key to success, as the Hire Controller coordinates the entire hire process from taking the order through to delivery and collection, liaising with every part of the depot to ensure the needs of the customer are met and that theyre satisfied with our service. On a day-to-day basis, you can expect to be desk-based, working directly with the other departments, liaising regularly with stock teams, drivers and engineers to ensure minimal delay in fulfilling the needs of the customer with readily available equipment and close contact. For us to help you on your journey to success, heres what youll need: • Strong organisational skills, • Strong communication skills both verbally & written, • Adaptability, • Commitment to learn and develop, • Driving license, • Previous experience working within the hire industry or similar sales or operational role, • Ability to support your business unit/team to deliver our ESG Strategy Decade to Deliver. What we offer: ...

We're looking for an experienced IT Service Delivery Manager to lead our Service Desk and take ownership of IT Service Management at Ground Control. You'll lead a team of Service Desk Analysts while driving service improvement, optimising Jira Service Management and ensuring IT services continue t

We're looking for an experienced IT Service Delivery Manager to lead our Service Desk and take ownership of IT Service Management at Ground Control. You'll lead a team of Service Desk Analysts while driving service improvement, optimising Jira Service Management and ensuring IT services continue to

The role emphasizes accuracy, organisation, and quality, with responsibilities spanning hardware builds, diagnostics, stock control, and collaboration with Service Desk and Project Engineers. Arc in the United Kingdom is seeking a Workshop Engineer to build, configure, test, and repair IT equipment

Speedy Services in Basildon is looking for a proactive, customer-focused team member to join our depot. You’ll manage customer enquiries and hire orders from start to finish, build strong relationships and coordinate equipment availability, deliveries and collections with drivers and engineers.

You will lead a team of Service Desk Analysts, drive service improvement, and ensure IT services evolve with the business. Ground Control is seeking an experienced IT Service Delivery Manager to lead the Service Desk and own ITSM. Collaborate with the Head of IT Operations & Infrastructure, shaping

Previous experience within a hire desk, scheduling, service desk or coordination role. We are recruiting a Hire & Service Desk Coordinator to join a busy, customer‑focused team based in. This role is central to the smooth running of the hire desk, supporting customers with equipment hire enquiries

Hire & Service Desk Coordinator Basildon, Essex £28,000 - £35,000 pa DOE Monday - Friday, Permanent Position We are looking for an organised and customer-focused Hire Desk Coordinator to join my Client's team. This role is central to the day-to-day operation of the hire desk, ensuring equipment is hired out efficiently while providing excellent customer service. Role: ·Responsible for coordinating hire bookings and dealing with enquiries ·Scheduling deliveries and collections of equipment ·Manage incoming hire enquiries by telephone and email. ·Process equipment hire bookings accurately and efficiently. ·Sending out invoices ·Sending quotes to customers when needed ·Coordinate equipment availability with the transport, and operations teams. ·Liaise with customers, drivers, engineers, and depot staff to ensure a smooth hire process. ·Monitor active hires, extensions, off-hires, and equipment returns. ·Resolve customer queries promptly ·Ad-hoc duties as requested extending on from the above. Your Experience: Experience in working within a scheduling or hire role is essential. Good organisational and time management skills. Confident to communicate with stakeholders on various levels - both internally & externally. Proficient with Microsoft Office packages - mainly word & excel Driver and own transport - desirable. Important Notice: Noble Recruiting Limited, based in Billericay, Essex, is an equal opportunities employer. With over 17 years of industry experience, we specialise in both permanent recruitment and the provision of temporary workers. By submitting your application, you consent to the processing of your personal data by Noble Recruiting Limited. For further details on how we manage applicant data, please refer to our Privacy Policy available on our website. Application Status: Due to the high volume of applications received, we regret that if you do not hear from us within 14 days, your application has not been successful on this occasion

PERMANENT RECRUITMENT CONSULTANT Salary: £45,000 OTE uncapped Hours: 8.30 am – 5 pm Monday to Friday with 30 minutes for lunch & Friday early finish Location: Billericay Office (no remote working) The Role: Your Domain: 1. Be part of an extremely successful Permanent Recruitment desk., 2. Immerse yourself in a 360-recruitment role with the thrill of face-to-face client interactions., 3. Reap the rewards with a competitive salary and uncapped OTE based on your stellar performance. Relationship Extraordinaire: 1. Cultivate enduring relationships with both clients and candidates., 2. Showcase your expertise with specialist consultative services., 3. Weave the perfect match by sourcing and placing permanent candidates., 4. Elevate the experience with exceptional customer service., 5. Paint the town with your sales prowess and networking finesse to attract business. About You: Passionate Professional: 1. Proven Recruiter OR a background in Sales & Business Development., 2. Infused with self-motivation, always ready to make things happen., 3. Flourishes in a challenging and fast-paced environment. Ready to Craft Success Stories? Let’s Do This Together

Maintenance Coordinator Location: Basildon, Essex Salary: £30,000 + Overtime Hours: Monday to Friday, 8:30am - 5:00pm Join a Growing Facilities Management Team Are you highly organised, customer-focused, and thrive in a fast-paced environment? We are looking for a proactive Maintenance Coordinator to join our busy Help Desk team in Basildon. This is an excellent opportunity for someone with strong administration, scheduling, or facilities coordination experience who enjoys problem-solving and delivering outstanding customer service. You will play a vital role in ensuring maintenance requests are managed efficiently, contractors are coordinated effectively, and clients receive a first-class service. The Role As a Maintenance Coordinator, you will support the day-to-day operation of our Help Desk function, acting as the key link between clients, suppliers, contractors, and internal teams. You will be responsible for managing maintenance requests, coordinating works, updating systems, and ensuring jobs are completed within agreed timescales. Key Responsibilities • Managing maintenance requests received via phone, email, and customer portals., • Logging and updating work orders within the CAFM system., • Scheduling engineers, contractors, and maintenance appointments., • Raising purchase orders and processing permits where required., • Liaising with suppliers and subcontractors to obtain updates and quotations., • Monitoring job progress and ensuring accurate records are maintained., • Coordinating Planned Preventative Maintenance (PPM) works., • Ensuring completed works are correctly closed and documented., • Supporting colleagues across the Help Desk team and participating in cross-training activities., • Taking part in an out-of-hours rota on a rotational basis, with overtime paid for weekend cover. About You We are looking for an organised and motivated individual who can manage multiple priorities while maintaining excellent attention to detail. You will ideally have: • Previous experience within a Help Desk, Facilities Management, Property Maintenance, Scheduling, or Coordination role., • Strong organisational and time-management skills., • Excellent communication skills, both written and verbal., • Good working knowledge of Microsoft Office, particularly Outlook, Excel, and Word., • Experience using CAFM systems would be advantageous, although training can be provided., • A proactive approach and the ability to work both independently and as part of a team., • Strong customer service and problem-solving abilities. What We Offer • Competitive salary of £30,000., • Overtime pay for out-of-hours and weekend support., • A supportive and friendly working environment., • Ongoing training and professional development opportunities., • The chance to develop your career within a growing and successful facilities management business. Apply Today If you are looking for a varied and rewarding coordination role where you can make a real impact on service delivery and customer satisfaction, we'd love to hear from you. To apply, please submit your CV for immediate consideration

Experienced hire / service controller Required at our Basildon works. Permanent full time – Monday – Friday Wages negotiable depending on experience. Assisting in hire department – Dealing with day to day hire enquiries. Long term & short-term including fleet hire. Related administration duties. Needs to be fully PC literate with an excellent telephone manner. Must be a good team player with a strong work ethic

Provide high-quality Service Desk support ensuring timely resolution of user issues and service requests. Manage and resolve incidents and service requests logged through Service Desk platforms ensuring high customer satisfaction. Seeking a Senior Service Desk professional with 3 to 5 years of exper

EXL Service (UK) Ltd in Manchester is seeking a Team Manager to lead a high-performing service desk, driving excellent IT support for users, stakeholders and suppliers in a fast-paced environment.

Solus - an Aviva company is seeking a 1st Line IT Engineer to join the Service Desk, supporting 2,500+ users across 40+ sites.

Rotork is seeking a Lead Service Desk Analyst to guide a high-performing IT support team across a global organisation. You will act as the senior UK-based escalation point, combining hands-on technical expertise with strong leadership to ensure best-in-class service aligned to ITIL standards and SLA

Build Engineer – Service Desk (Hemel Hempstead). Service Desk team supporting clients across the financial and regulated sectors. Excellent communication and customer service skills.

The ideal candidate has prior experience in a First Line Service Desk, strong Microsoft 365 administration skills, experience with IT ticketing systems, and a customer-focused approach with a commitment to. Key Recruitment Ltd in Waterlooville is recruiting a permanent full-time IT Service Desk Anal

ParentPay Group is seeking a Service Desk Manager in Chelmsford for a hybrid role with 4 days in the office across Coventry and Chelmsford. You will oversee end-to-end service desk performance, lead multi-layer leadership, and ensure quality customer support across channels. Strong ITIL and ServiceN

The ideal candidate will possess strong organisational abilities and exceptional customer service skills, ideally with previous experience in a hire desk or customer service role. Hire & Service Desk Coordinator based in Basildon, Essex. This full-time position involves managing all aspects of the h

MSP Talent Bridge Ltd is seeking an experienced Service Desk Manager to own the day-to-day running of the service desk and drive continuous improvement across SLAs and KPIs.

This office-based, full-time role requires strong customer service skills and the ability to manage multiple tasks efficiently. Interaction Recruitment is looking for a dedicated Support Desk Administrator to join their team in St Ives, Cambridgeshire.

MSX International are currently recruiting for a TSD Analyst for our prestigious client, Jaguar Land Rover.This is an exciting opportunity for a motivated candidate to join us in our partnership with this successful organisation.Reporting to the TSD Project Leader and Team Leader you will be provide

Re Resource Group in Gloucestershire is seeking a Service Desk Analyst on a 3-month contract.

The award winning Cisco and Aruba Partner is searching for a Service Desk Engineer (3rd Line) to join the team. Join a leading European IT service provider and Germany’s largest IT system house. Recognized as a leader in business applications, particularly PLM and ERP solutions, the company operat

Hazlewoods, one of the Southwest's leading independent chartered accountants, invites applications for a Service Desk Analyst to join our IT team. We value service excellence, teamwork and professional development.

R13 Recruitment is searching for a Service Desk Analyst to join a growing technology organisation. This full-time role offers hybrid working opportunities and focuses on customer service and problem-solving, providing a fantastic environment for career development in technology support.

The Service Desk Analyst acts as the first point of contact for all IT-related incidents and service requests within FRP Advisory. Previous experience in a Service Desk or IT support role within a professional services or financial environment. Contribute to continuous improvement initiatives within

NHS is seeking an enthusiastic ICT Operations Junior Service Desk Analyst to join the Service Desk team. The role involves handling high volumes of incoming calls, recording details in the IT service management system, and providing basic technical support while collaborating with ICT teams to resol

Demonstrates expertise in leading Service Desk operations, focusing on SLA adherence, performance management, and omni-channel service delivery. Lead Service Desk operations through Team Leaders and Managers, ensuring alignment to KPIs and business objectives. Use ServiceNow, 8x8, Penny, data, insig

Prize Placements is seeking an IT Service Desk Team Leader to head the service desk function in Hertfordshire, UK. You will drive ITIL-based incident, problem and change processes, monitor SLAs/KPIs, and partner with infrastructure, applications and security teams to continuously improve service del

FRP Advisory is seeking a Service Desk Analyst to be the first point of contact for IT-related incidents across a fast-paced professional services environment.

Identify Solutions is seeking a hands-on Service Desk Team Leader to join our growing MSP, leading and developing a team of Service Desk Engineers while remaining close to the technology and supporting escalations when required. Working alongside the Service Desk Manager and another Team Leader, you

The role reports into the Head of Service Management and will be responsible for overseeing the Service Desk function within the Chaucer Technology Group (CTG). Relevant industry experience in Service Management roles, with previous experience in a Service Desk management position. Provide Service M

Leidos Innovations UK Ltd is seeking a Service Desk Analyst to join the service operations team to support systems within the Defence Intelligence. Able to work with various internal and external parties on the service desk dealing with incidents and requests in a complex environment with multiple p

A leading technology provider in the financial services sector is seeking a Technical Support Specialist. Candidates must have at least 3 years of experience in IT, showcasing strong customer service skills, and the ability to troubleshoot various hardware and software issues.

Sellick Partnership is seeking an experienced ICT Service Desk Analyst to join our growing Technology Services team in County Durham. You’ll help with incidents, service requests, and projects across Windows devices and Microsoft 365 while maintaining asset records and contributing to service impr

FRP Advisory Group is seeking a Service Desk Analyst to be the first point of contact for IT-related incidents across our flexible UK offices (Chelmsford, Brentwood, London and other sites). You will deliver timely resolutions and strong customer service in a fast-paced professional services environ

Solus - an Aviva company is seeking a 1st Line IT Engineer to join our Service Desk, serving 2,500+ users across 40+ sites. You will work with Microsoft 365, Azure, Intune and HaloITSM, handling hardware, software, and networking issues with a focus on reliable service delivery.

ParentPay Group is seeking a Service Desk Manager to oversee end-to-end operational performance of the Service Desk across our products. You will coach Team Leaders and Managers, drive SLA/KPI delivery, CSAT targets, omni-channel support, and leverage ServiceNow, 8x8 and Penny to improve efficiency

Line, 2nd Line, IT Support Engineer, Service Desk Analyst, IT Engineer, Microsoft 365, Office 365, Windows, Active Directory, Helpdesk, Troubleshooting. IT support or Service Desk environment (or equivalent exposure). My client, a highly successful and well-established business based in Hertfordshir

As a Service Desk Controller, you'll be responsible for handling customer service requests, scheduling field engineers, coordinating parts, and ensuring maintenance and breakdown calls are managed efficiently to deliver excellent customer service. Our Peterborough based client is looking for a highl

A leading insurance group in England is seeking a Service Desk Lead to oversee. The role involves leading a team, implementing IT Service Management best practices, and ensuring service delivery aligns with business objectives. Candidates should have a background in Service Management and proven lea

Minimum 8–10 years in IT Service Management, with at least 5 years in a Service Desk Manager or IT Service Delivery Manager role. Proven track record running large‑scale Service Desk operations (500+ users, high‑volume ticketing). Service Desk & Incident Management.

The Service Desk Analyst acts as the first point of contact for all IT-related incidents and service requests within FRP Advisory. Previous experience in a Service Desk or IT support role within a professional services or financial environment. Contribute to continuous improvement initiatives within

Proactive Appointments is seeking an IBM i Service Desk Technical Consultant in Milton Keynes on a hybrid basis. We require 4+ years in a senior Service Desk or Operations role, with strong IBM Power i administration skills and experience with enterprise infrastructure and ticketing systems.

We’re looking for a Service Desk Team Leader to lead a team of Service Desk Engineers, ensuring excellent IT support across our UK & Ireland practices and central teams. Ready to lead a high‑performing Service Desk team and help shape the future of IT support across a growing international organ

Grconsulting is seeking a Service Desk Engineer to join their team in Hertfordshire.