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We are seeking a highly skilled and motivated Field Service Engineer with hands-on experience in LED video wall systems, professional AV systems, and video commissioning. Collaborate with system sales teams, project managers, engineering teams and the service desk to deliver accurate fault resolu...

Work on 1st level Service Desk to resolve partner and end-user incidents across our managed and support services. Get notified about new Service Desk Engineer jobs in. Work through a training program and complete a series of tests to progress onto the operational support desk.

Job title: Technical Team Manager. The Technical Team Manager will oversee a service desk team consisting of 1st, 2nd, and 3rd Line support technicians. This technical role requires liaising with key stakeholders to provide guidance and support.

Collaborate with system sales teams, project managers, engineering teams and the service desk to deliver accurate fault resolution within service level agreement of the contract. We are seeking a highly skilled and motivated Field Service Engineer with hands-on experience in LED video wall system...

As a Service Desk Manager, you will lead an international team of 24/7 desk service engineers. The role is to ensure the effective quality operation of the 24x7 customer TechCARE support desk providing management and operational supervision of the staffing and shift working to ensure continued se...

To keep the Knowledge Base updated with the latest updates to solutions, create articles based on new problems logged with the Service Desk and use other teams’ solutions to fix calls at the first point of contact. We positively celebrate Diversity & Inclusion for all our employeesand residents. ...

Engages with the Business Unit and/or General sales floor, running desk training, tool training and driving product mind share. A background in service or training sales. Identify training opportunities within customers and internal sales teams and address accordingly.

Engages with the Business Unit and/or General sales floor, running desk training, tool training and driving product mind share. Promote and sell TD SYNNEX’s e-business services through the sales floor and/or Business Unit sales teams. A background in service or training sales.

IT Service Desk Analyst – Global Law Firm. I’m working with a leading sector-focused, global law firm that’s looking to add an IT Service Desk Analyst to their team. This is a great opportunity for someone with proven IT support experience to step into a fast-paced, professional services envir

Using the Helpdesk ticket logging system to facilitate Desktop / Remote Support.

I’m working with a leading sector-focused, global law firm that’s looking to add an IT Service Desk Analyst to their team. IT Service Desk Analyst – Global Law Firm. This is a great opportunity for someone with proven IT support experience to step into a fast-paced, professional services envir

Join us as a Service Desk Analyst.

Service Desk Team, driving customer engagement and ensuring world-class service delivery. Proven experience managing and leading a service desk. Your leadership will be instrumental in setting and reviewing the strategic direction of our service desk operations while maintaining and embedding bes...

I’m working with a leading sector-focused, global law firm that’s looking to add an IT Service Desk Analyst to their team. IT Service Desk Analyst – Global Law Firm. This is a great opportunity for someone with proven IT support experience to step into a fast-paced, professional se

Vacancy Service Desk Analyst Platformer. Foster strong relationships between the IT Service Desk and the rest of the company. Our team is dedicated to bringing the agency to life by maintaining seamless technology services.

If you have the knowledge or expertise in delivering outstanding IT service management, we can provide you with the right tools to become a successful member of our brand Service Desk Team!. We are building a new team of Service Desk Analysts to initially provide 1st Level support to one of Sopra...

Incident management and administration using ITSM suites such as ManageEngine Service Desk Plus, ServiceNow, Zoho Desk, FreshService, Zendesk etc. Service Desk Analyst / IT Support Help Desk Technician. Service Desk Analyst / IT Support Help Desk Technician (Monday to Friday).

Service Desk Analyst - Derbyshire. Exciting opportunity for someone who is looking to expand their existing experience within a service desk environment that promotes internally. You will be joining a growing service desk team who look after the needs of hundreds of users.

Managed Service Provider (MSP).

Service Desk Analyst - Onsite Role Based in Rushmere. This is an exciting opportunity to be part of a 24/7 European IT Service Desk, supporting a wide range of technologies and collaborating with teams across the business. You'll be at the frontline of IT support, ensuring incidents and service r...

Our client is looking for a Service Desk Team Lead to help them deliver outstanding service to their customers. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. Assist with operational Service Desk co...

We’re hiring on behalf of an expanding Managed Service Provider (MSP) based in Maidenhead that is looking for a Service Desk Engineer to join their dynamic team. Job Title: Service Desk Engineer ?????Location: Maidenhead ??Salary: £28,000 per annum ??Type: Full-time | Permanent ??. Deliver excell...

The Support Engineer will join a busy service desk, supporting over 1500 users across the UK! Working within a Microsoft environment, the Support Engineer will provide 1st line technical support to over 50 sites, troubleshooting desktop, server and network issues. This industry giant is a true fo...

SC Cleared Service Desk Support Analyst. This is a Technical Role within a Service Desk team working on-site in Aldermaston. Providing Helpdesk/Web support through remote tools, telephone assistance and email support.

Provide consistently, excellent levels of customer service.

Customer Service Helpdesk Agents / Helpdesk Operators) to join our growing Customer Service Centre in. Service Desk Analyst (Customer Service / Triage). This Service Desk Analyst role will cover x3 start times that change week by week.

Strong Service Desk experience with excellent knowledge of IT infrastructure and Microsoft technologies. Confident communicator with a strong customer service mindset. Handling and resolving incidents/service requests within agreed SLAs.

Incident Support / Service Desk Analyst Employment Type: Permanent Salary: £28,000 per annum. Join a Global Leader in Technology Support and Innovation Experis is seeking a Service Desk Analyst to work in a critical Incident Communications and Coordination team , working with a leading mu

For key named Vodafone customers, the VBSE ENOC Service Desk Advisor provides world class customer service while owning and managing customer Incident Management from inception to resolution, meeting stringent Customer Service Level Agreements. Fully support the ENOC Service Desk for all customer...

We are seeking a proactive and customer-focused Service Desk Analyst to join our Service Management team. You will receive, triage, and resolve a wide range of IT-related incidents and service requests, ensuring a smooth and efficient user experience. Receive and log all incoming incidents and se...

Are you passionate about IT and providing top-notch customer service? We're looking for a skilled 2nd Line Service Desk Engineer to join our dynamic team of seven. Previous experience in IT helpdesk support.

Incident Support / Service Desk Analyst.

Previous Service Desk experience. The Service Desk Analyst will be responsible for providing 1st Line Support to the business, taking incoming phone calls, emails, and walk-ups, carrying out a full initial diagnosis and recording information accurately. Resolving Incident & Service Requests in ac...

Using the Helpdesk ticket logging system to facilitate Desktop / Remote Support.

For key named Vodafone customers, the VBSE ENOC Service Desk Advisor provides world class customer service while owning and managing customer Incident Management from inception to resolution, meeting stringent Customer Service Level Agreements. Fully support the ENOC Service Desk for all customer...

Exciting opportunity for someone who is looking to expand their existing experience within a service desk environment that promotes internally. You will be joining a growing service desk team who look after the needs of hundreds of users. Experience of a Service Desk environment.

Ensures that desired results are achieved in the most efficient manner while maintaining or improving the quality of service. To ensure the highest level of service is delivered to all guests. Actively listens and asks questions of customers to assess the level of satisfaction with the service be...

It will involve providing onsite desk side support work for our client supporting thin client environments, desktops, servers and network equipment. This role may require your attendance on the client site(s) supporting customers accessing IT services.

Service Desk Support - respond promptly to service desk tickets, emails, and calls. Service Desk Analyst (Data Processing) – Kent/ On-site / FTC / Full-Time / Competitive Salary (£25,000 per annum pro rata). Goaco is a Digital Software Consultancy and we are currently looking for a motivated and ...

This is a Technical Role within a Service Desk team working on-site in Aldermaston. Providing Helpdesk/Web support through remote tools, telephone assistance and email support.

We are seeking an ICT Service Desk Technician to join our proactive team. Be the first point of contact for the ICT Team, receiving tickets via email, phone, instant message, and face-to-face, ensuring all information is recorded in the Service Desk system. Adopt best practices for ICT Service De...

THE ROLE: It will involve providing onsite desk side support work for our client supporting thin client environments, desktops, servers and network equipment. This role may require your attendance on the client site(s) supporting customers accessing IT services.

Previous experience in a leadership or team lead position within a Service Desk or technical support environment. Oversee day-to-day Service Desk operations, ensuring SLA compliance and optimal task coverage. Professional, structured, and proactive approach to customer service and operations.

Support and educate other Service Desk Engineers. Line Service Desk Engineer - Lancashire - Onsite with travel to customer sites - £27,000 to £32,000 per year. FryerMiles are delighted to be working with a leading MSP in Lancashire to assist with their recruitment of a 2nd Line Service Desk Engin...

Sound knowledge of Service Desk and Asset Management software. Support the mobile communication service. Provide 1st line support relative to Incident Management process; initial assessment of all Incidents & Service Requests; make first attempt at incident resolution and/or refer to 2nd/3rd line...

We’re looking for a Service Desk Engineer to join our expanding global Support Services team, supporting our diverse range of clients with their IT solutions. Handle incidents and service requests as they come in via phone calls, emails, and self-service portals. During your time on our Service D...

As a 1st Line Service Desk Engineer, you'll be the first beacon of support for our clients' IT-related queries. We're on a mission to empower our teams, bring out the best in our people, and deliver unrivalled support, solutions, and services to local SMEs across the nation. Your role will be cru...

Get notified about new Service Desk Engineer jobs in. Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and Change Management).

As a 2nd Line Service Desk Engineer, you’ll be responsible for handling escalated service requests and supporting the Technical Team, ensuring client requests are handled quickly and efficiently. We’re now looking for a 2nd Line Service Desk Engineer to join us, adding to our pool of knowledge a

If this Service Desk Analyst role sounds of interest please get in touch with your latest CV. Service Desk Analyst - Bristol. This could be suitable for someone with experience in a 1st line role or perhaps someone with a background in customer service and a keen interest and knowledge of Informa...

Assist the Service Desk Team Leader in managing their service desk in such a way as to deliver excellent customer service. Line IT Service Desk Engineers. Duties and Responsibilities of their 2nd Line IT Service Desk Engineer:.

As a Senior Engineer within an established Managed Services Team, you will act as a 3rd Line escalation point, delivering expert support and resolution for complex incidents and service requests across a diverse customer base. Apple in the UK, their offering doesn t end there; their product & ser...

It is exciting times here at Churchill Retirement Living and we are recruiting for a Service Desk / Senior Service Desk Analyst. You will provide 1st and 2nd line support to ICT users in the resolution of reported faults, fulfil service requests made by ICT users (via the ICT Service Management T...

We're Hiring: Senior Service Desk Engineer | Remote (UK). Resolve complex incidents and service requests. Strong customer service and communication skills.

We're supporting a local business in their search for a Service Desk Engineer who enjoys problem-solving, working both independently and in a collaborative team, and is passionate about continuous learning.

We have partnered with a leading global technology company to recruit a team of passionate and flexible service desk representatives. Our Client provides communications, network services, security, cloud solutions, voice and managed services to customers worldwide. As a member of the service desk...

Endeavour Recruitment has an excellent contract opportunity for a Service Desk Engineer for their busy client close to Gatwick Airport in the West Sussex area. Technologies: Service Desk, ITIL windows 7 MS Office 1st and 2nd line support Exchange Citrix. You would be trouble shooting and resolvin...

We’re looking for an 1st Line Service Desk Engineer to join our Cloud and Devices Support team. Knowledge of basic technology products and services. Hybrid working support - Allowance towards a home desk and chair.

If you have the expertise in delivering outstanding customer service, we can provide you with the right tools to become a successful member of our brand Service Desk Team!. We are initially recruiting two new Service Desk Analysts to provide 1st Level support to Sopra Steria’s public sector clien...

Generation are looking for an enthusiastic and personable Service Desk Analyst to join our Support Desk team. We pride ourselves on our service, as the first point of contact for our customers, your friendly and helpful demeanour is crucial as you diagnose and solve their IT issues or escalate th...

Our ideal Service Desk Senior Analyst has the following qualifications:. Acting as both a technical escalation point and a team mentor, the Senior Analyst is responsible for improving service desk efficiency, managing major incidents, supporting customer satisfaction, and contributing to strategi...

Previous experience in a customer service or service desk environment. The team is seeking a Service Desk Analyst to join the Customer Support function, this role is ideal for someone passionate about providing high-quality technical and customer support within a fast-paced environment. Join a ma...

Senior Service Desk Engineer (3rd Line), newcastle-upon-tyne, tyne and wear. We're Hiring: Senior Service Desk Engineer | Remote (UK). Resolve complex incidents and service requests.

Provide consistently, excellent levels of customer service.

Service Desk Manager/Service Desk Team Lead. Service Desk Manager/Service Desk Team Lead. Ideally, candidates should have experience in a technology environment as a Senior Service Desk Team Manager or a Service Desk Team Lead looking for the next step in their career.

Senior Service desk Engineer - Jamf / MacOS. As a Senior Engineer within an established Managed Services Team, you will act as a 3rd Line escalation point, delivering expert support and resolution for complex incidents and service requests across a diverse customer base. Apple in the UK, their of...

Providing excellent customer service by responding promptly to service requests and providing regular updates on progress. Having flexible availability and participation for all rotating rostered shifts to cover service desk hours (7am – 8pm AEST Monday to Friday). Previous experience in a simila...

Our client is a high-profile organisation with a successful Service Desk team delivering first class frontline support service to their Users. You'll be responsible for resolving incidents and service requests, supporting hardware and software issues, and ensuring a high standard of customer serv...

Handle and resolve desktop, laptop, printer, application issues, and basic network and server troubleshooting. Work on specific IT projects for customers as directed by the Service Management team. I like to raise the bar, we look at creating opportunities to increase quality and improve efficien...

IT Service Desk - analyst offering support for a wide array of systems and applications. Opportunities for career advancement in areas such as 2nd/3rd line support, platform engineering, and desktop engineering. Proficiency with Service Management and diagnostic tools.

As the Service Desk Analyst, you will be working on a very busy service desk where good communication skills are vital. The Service Desk Analyst will be on an initial 2-3 month contract. Previous experience of a busy service desk.

As Head of Service Desk, you will lead the entire support function, ensuring high-quality service delivery across 1st, 2nd, and 3rd lines. Engage with executive and client stakeholders, representing the service desk and maintaining client confidence. My client is a fast-growing, Microsoft service...

If you have the expertise in delivering outstanding customer service, we can provide you with the right tools to become a successful member of our brand Service Desk Team!. We are initially recruiting two new Service Desk Analysts to provide 1st Level support to Sopra Steria’s public sector clien...

ENOC Service Desk Advisor provides world-class customer service while managing customer Incident Management from inception to resolution, meeting strict Customer Service Level Agreements. Support the ENOC Service Desk for all customer interactions, ensuring SLA & KPI achievement. Knowledge of Con...

As a Technical Service Desk Team Leader, you will manage and lead the Service Desk team, ensuring high-quality support and service delivery. Your organizational and methodical approach will ensure all areas of the Service Desk responsibilities are managed effectively. Maintain accurate records of...

Candidates with a background in service desk operations or project management are ideal, as the position requires strong organisational skills, personable client interaction, and confidence in managing client relationships. Service desk or project management background. Get notified about new Ser...

If you have the knowledge or expertise in delivering outstanding IT service management, we can provide you with the right tools to become a successful member of our brand Service Desk Team!. Experience within a Service Desk environment. We are building a new team of Service Desk Analysts to initi...

A public sector organisation based in the West Midlands has a new Service Desk Advisor job opportunity available to join a dynamic and customer-focused team within the ICT Frontline Service on a 3-month temporary contract. In this Service Desk role, you will provide first-line ICT support in a fa...

Candidates with a background in service desk operations or project management are ideal, as the position requires strong organisational skills, personable client interaction, and confidence in managing client relationships. Service desk or project management background. Support Desk Manager - Up ...

Service Desk Analyst needed in Bedford. Proven record of accomplishment working in a complex service desk environment. The successful candidate will provide an efficient, effective and professional ICT Support service to the whole council including Director’s and Members by accurately recording a...

As a Service Desk Engineer fluent in French, you will provide top-tier technical support to our contract customers, reporting to the Service Desk Team Leader. We’re Hiring: Service Desk Engineer (French Required). Experience in a 1st or 2nd line IT service desk or similar technical role.

Transputec is an established Information Technology Services and Solutions company with over 35 years of IT innovation and excellent customer service. Transputec is a leading Managed IT Services and Cyber Security Services provider, helping businesses succeed and protecting their business value. ...

IT Support/Service Desk/Windows Server/Active Directory/Office 365/Networking/Castle Donington/IT Analyst/Helpdesk/Infrastructure Support. Minimum 1 year of experience in a commercial IT support or service desk role. BRAND NEW IT SERVICE DESK ANALYST OPPORTUNITY IN CASTLE DONINGTON.

The organization is seeking for a skilled Service Desk Manager to lead the growing team of engineers and deliver exceptional IT support services. Lead and manage the Service Desk team, providing mentorship and fostering a collaborative work environment. Flexibility once the Service Desk is runnin...

Littlefish is recruiting a 247 Service Desk Engineer to join the Service Desk Team. Experience in a 1st and 2nd line IT service desk or similar technical role. Includes online GP, counselling, and cashback services.

For key named Vodafone customers, the VBSE ENOC Senior Service Desk Advisor manages a variety of tickets from basic to complex and drives escalations using Service Incident Management protocols. Fully support the ENOC Service Desk in Incident Management tickets from swivel chair tickets through t...

Whilst providing expert technical support, the Service Desk Engineer will ensure incidents and requests are resolved in an efficient and professional manner in line with service level commitments. Working within the Support team, the Service Desk Engineer provides 3rd line technical support and m...

One of our blue chip clients is looking for several Service Desk Analysts to join a long-term programme of work. Experience in a similar role, with a focus on customer service and technical support. Maintain high levels of customer service and technical knowledge, and participate in project meeti...

We’re Hiring: Service Desk Engineer (French Required). We are looking for a Service Desk Engineer fluent in French to provide exceptional technical support to our contract customers. Experience in a 1st or 2nd line IT service desk role or similar.

This is a fantastic opportunity for a 2nd Line Service Desk Engineer to work with a leading technology services organisation, supporting troubleshooting and resolution of both VIP and user issues across the company's IT estate. Line Service Desk Engineer – VIP Support, Windows OS, Active Director...

We are partnered with a fast-growing Managed Service Provider based in Maidenhead that is looking for a Service Desk Engineer to join their team. This is a fantastic opportunity to work on a busy service desk, gain hands-on experience with client projects, and receive fully funded certifications ...

As a 2nd Line Service Desk Engineer, you’llbe responsible for handling escalated service requests and supporting theTechnicalTeam, ensuring client requests are handled quickly and efficiently. We’re now looking for a 2nd Line Service Desk Engineer to join us, adding to our pool of knowledge and

The Digital team have an exciting opportunity to join them as a Service Desk Analyst. Troubleshoot and remediate Mobile phone issues reported to the Service Desk. A minimum of 1 years' experience, preferably within a professional services environment.

Due to a period of continued growth the successful service desk engineer will be responsible for 2nd line IT Support and provide technical support on both hardware and software issues. Futures recruitment are looking to appoint a service desk engineer for our client based on the outskirts of Hull...

Specialising in Data & AI (D&AI), managed services, and cloud transformation, FluidOne’s toolkit includes consulting-led services that help enterprises harness the power of artificial intelligence while maintaining robust compliance and security. You’ll provide a first point of contact support s

As a 1st Line Service Desk Engineer, you'll be the first beacon of support for our clients' IT-related queries. Act as the primary point of contact for technical service requests. Exceptional customer service and problem-solving skills.

Analyse service desk performance, identify problem areas, and implement improvements to enhance overall service quality. Proven experience as a Service Desk Manager or Help Desk Manager, managing teams across multiple sites. Manage, mentor, and develop a team of first- and second-line service des...

Provide first line logging, diagnosis and resolution of incidents and service requests that enter the service desk via phone call, email or self-service portal to ensure a high level of customer service is delivered. Proactively update knowledge articles so that the service desk can deliver a sta...

Knowledge of ITIL best practicesExpertise in Service Desk delivery best practicesExpertise in Service Desk configuration, administration, and usageStrong understanding of IT service management principlesExperience in ITSM processes and workflowsProven experience in a Service Desk or IT support ro...

The ICT Service Desk Manager is responsible for leading and managing the ICT Service Desk team, ensuring delivery of high-quality support services and customer satisfaction. In-depth understanding of ITIL processes and service desk software/tools. Manage service catalogues and ensure all supporte...

For key named Vodafone customers, the VBSE ENOC Senior Service Desk Advisor manages a variety of tickets from basic to complex and drives escalations using Service Incident Management protocols. Fully support the ENOC Service Desk in Incident Management tickets from swivel chair tickets through t...

Drawing on your proven customer services experience, identifying the need of your business customers who come from a variety of sectors including retail, banking and public service to name a few. VodafoneThree - Service Desk Advisor. VodafoneThree - Service Desk Advisor.

The MS Service Desk Agent is the first point of contact for clients and vendors, accountable for taking calls, chat requests or tickets and handling resulting incidents or service requests applying standard operating procedures, in line with expectations of the role. Work closely with resolver gr...

We're Hiring: Senior Service Desk Engineer | Remote (UK). Resolve complex incidents and service requests. Strong customer service and communication skills.

We have an exciting opportunity for a Service Desk Analyst to join our Technology & Innovation team, based at our London Victoria office. The Service Desk team operates Monday to Friday, with shifts on rotation:. This key role provides high-quality IT support across the firm, ensuring technical i...

Working closely with the Service Desk Manager, you’ll help ensure our IT support services are delivered seamlessly and within agreed Service Level Agreements. The Enterprise Service Management (ESM) System will provide a framework and structure for this information, but it is important for the Se...