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Role: Senior IT Field Delivery Engineer Location: Bracknell Role Purpose: This is a fantastic opportunity to join our client where you will attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and pro...

The ideal candidate will have been running a Service Desk, encompassing Service Support and Service Delivery, possess strong managerial and interpersonal skills, have a technical background and some project management capabilities, preferably with extensive previous experience of working in a man...

In this role, youll oversee a small group of service desk engineers, ensuring they deliver exceptional service and resolve customer issues related to both hardware and software. Key Responsibilities Lead, support, and motivate a team of Service Desk Engineers to meet performance expectations and ...

In this role, you'll oversee a small group of service desk engineers, ensuring they deliver exceptional service and resolve customer issues related to both hardware and software. Lead, support, and motivate a team of Service Desk Engineers to meet performance expectations and deliver high-quality...

Telent are looking for a Service Desk Analyst (Customer Service Helpdesk Agent / Helpdesk Operator) to join our growing Customer Service Centre in Camberley. SHIFT PATTERN: 4 days on / 4 days off shift pattern role, where the successful Service Desk Analyst will complete an 11h rotating shift - 7...

Service Desk Analyst – IT Consultancy – £14-16 per hour Inside IR35 – Fully Onsite. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in

The ideal candidate will have been running a Service Desk, encompassing Service Support and Service Delivery, possess strong managerial and interpersonal skills, have a technical background and some project management capabilities, preferably with extensive previous experience of working in a man...

Are you passionate about IT and providing top-notch customer service? We're looking for a skilled 2nd Line Service Desk Engineer to join our dynamic team of seven. Previous experience in IT helpdesk support.

Using the Helpdesk ticket logging system to facilitate Desktop / Remote Support.

We are looking for a 2nd line support analyst to join a busy IT Service Desk Analyst.

A leading organisation specialising in providing high quality services are looking for a Service Desk Engineer. Service Desk Engineer£27-£32kBenefits: Training/Progression/Great Tech/Hybrid Working.

We are working with an organisation based in Kent to support with the recruitment of a Trainee Service Desk Analyst. Key Responsibilities for the Trainee Service Desk Analyst:. Key skills for the Trainee Service Desk Analyst:.

It will involve providing onsite desk side support work for our client supporting thin client environments, desktops, servers and network equipment. This role may require your attendance on the client site(s) supporting customers accessing IT services.

Are you passionate about providing exceptional customer service? Do you thrive in a fast–paced environment where you can solve problems and make a difference? If so, we have an exciting opportunity for you to join our dynamic team as a 1st Line Service Desk Support!. Job Title: 1st Line Service D...

Customer Service Helpdesk Agent / Helpdesk Operator) to join our growing Customer Service Centre in. Service Desk Analyst will complete an 11h rotating shift - 7am-7pm, rotating to 7pm-7am for every shift. We have numerous prestigious managed service contracts that we are currently delivering on ...

Excellent attention to detail and a strong focus on customer service.

A leading organisation specialising in providing high quality services are looking for a Service Desk Engineer. Service Desk Engineer£27-£32kBenefits: Training/Progression/Great Tech/Hybrid Working.

ServiceDeskPlus, ServiceNow, Freshservice. Proven experience in a Service Delivery Manager, Service Desk Manager, or IT Operations leadership role. Support, coach, and develop Service Desk staff to enhance technical skills, service delivery capability, and professional growth.

Telent are looking for a Service Desk Analyst (Customer Service Helpdesk Agent / Helpdesk Operator) to join our growing Customer Service Centre in Camberley. SHIFT PATTERN: 4 days on / 4 days off shift pattern role, where the successful Service Desk Analyst will complete an 11h rotating shift - 7...

The ideal candidate will have a strong grasp of best practices in support operations, including service level agreements (SLAs), ticket management, and performance metrics, with the ability to adapt strategies to meet the needs of different regions as the service desk expands. Global Expertise: Y...

As a Service Desk Analyst you will be supporting your colleagues in the delivery of exemplary customer service and management of incidents and service requests. Ensure all incidents and requests (telephone, email, self-service and walk-ups) are handled and progressed within Service Level Agreemen...

The team consists of several Service Desk Analysts and is led by a Service Desk Team Leader. Our Service Desk Analysts are responsible for delivering the very best customer service experience, working in collaboration with our colleagues in the 2nd Line, Infrastructure Support and IT Security tea...

Are you a skilled IT professional looking to provide advanced technical support in a dynamic service desk environment? We are seeking a dedicated 3rd Line Engineer to support multiple clients, serve as an escalation point for other service desk engineers, and offer technical leadership to both ou...

Are you passionate about IT support and delivering great customer service to a range of clients in various industries? A well-established Managed Service Provider in Chester are looking for a Service Desk Technician to join their growing team. Service Desk Analyst, Service Desk Technician, 1 st L...

IT Service Desk - 2nd Line, North Yorkshire. Outstanding Customer Service skills. My client is looking to hire an experienced 2nd Line IT Contractor who has experience working on a busy IT Helpdesk.

Cooper Lomaz has joined forces with a successful business in Southwold to recruit a Service Desk Technician for their team. As a hands-on technician, you will provide support to non-technical colleagues, offering exceptional customer service while troubleshooting and identifying faults. Deliver o...

Working as part of a busy, fast paced Helpdesk based at Warrington Head Office, this role focuses on providing excellent, professional support to the Betfred Retail Estate, assisting with the resolution of a variety of faults that can arise in the shops. Prioritise and log each call and ensure al...

Requirements of the Service Desk Technician Role:. Other businesses may call this role: IT Support Technician, Helpdesk Technician, IT Engineer, First Line Engineer, 1st Line Engineer, Second Line Engineer, 2nd Line Engineer, Service Delivery, IT Technician. Responsibilities of the Service Desk T...

In this role, you'll oversee a small group of service desk engineers, ensuring they deliver exceptional service and resolve customer issues related to both hardware and software. Lead, support, and motivate a team of Service Desk Engineers to meet performance expectations and deliver high-quality...

As a 2nd Line Service Desk Engineer, you’ll be responsible for handling escalated service requests and supporting the Technical Team, ensuring client requests are handled quickly and efficiently. We’re now looking for a 2nd Line Service Desk Engineer to join us, adding to our pool of knowledge a

In this role, you'll be the friendly face of our IT Service Desk, the go-to person for our users' tech-related needs. Health and Wellbeing services including fast-track physiotherapy and a free counselling service. Service Desk Assistant | 8225 | Permanent Contract | 37 hours per week | £25,584 t...

We are looking for a proactive and customer-focused IT Service Desk / Support Analyst to provide 1st and 2nd line support across a wide range of systems and services. IT Service Desk/ Support Analyst. Resolve incidents and fulfil service requests for users across multiple UK sites via phone, emai...

Acting as an escalation point for IT Service Desk. At least 3 years' experience in an IT Service Desk role. Information Technology Service Desk Manager.

Sound knowledge of Service Desk and Asset Management software. Take ownership of the Identity Management Service, including New Starters, Leavers etc. Excellent organisational skills to manage multiple open incidents/service requests and call backs.

Foster strong relationships between the IT Service Desk and the rest of the company. Vacancy Service Desk Analyst Platformer. Our team is dedicated to bringing the agency to life by maintaining seamless technology services.

You may have experience as: Service Desk Analyst, Call Handler, Customer Service Representative, Contact Centre Agent, or Customer Agent. Whilst providing expert technical support, the Service Desk Engineer will ensure incidents and requests are resolved in an efficient and professional manner in...

We are looking for a 2nd line support analyst to join a busy IT Service Desk Analyst.

Role – Senior Service Desk Analyst. I have partnered with a leading business that provides expert planning, development, and consultancy services across various sectors to recruit a.

Outstanding customer service skills and a strong service–oriented mindset. Your responsibilities will include managing and resolving support tickets, escalating issues where appropriate, and contributing to the smooth operation of end–user services.

Generation are looking for an enthusiastic and personable Service Desk Analyst to join our Support Desk team. We pride ourselves on our service, as the first point of contact for our customers, your friendly and helpful demeanour is crucial as you diagnose and solve their IT issues or escalate th...

Joining a highly skilledService Desk team, you'll be responsible for providing first-line support toour valued customers, addressing incident reports and service requests throughvarious channels like telephone, email, and our self-service portal, all whileutilising remote assistance. As aService ...

This could be suitable for someone with experience in a 1st line role or perhaps someone with a background in customer service and a keen interest and knowledge of Information Technology areas such as Networking, Windows desktop environments, M365 environments etc. The Service Desk Analyst will b...

As a Weekend Service Desk Analyst, you will be part of the Service Operations team, delivering high-quality technical support to our customers during our extended weekend coverage window. Get notified about new Service Desk Analyst jobs in. Respond to service desk tickets, emails, and phone calls...

The Service Desk Analyst reports to the Service Desk Team Leader. Service Desk Analyst / IT Support Help Desk Technician. The Service Desk Analyst is responsible for promptly and effectively resolving IT incidents and service requests, ensuring a high level of customer satisfaction.

The team consists of several Service Desk Analysts and is led by a Service Desk Team Leader. The service desk operates from Monday to Friday between 07:00 and 19:00 and makes use of the ServiceNow platform to capture and manage all incidents and requests. The Role: Our Service Desk Analysts are r...

Summary of the IT Service Desk Analyst role. Responsibilities of the IT Service Desk Analyst. Requirements for a successful IT Service Desk Analyst.

You will be rewarded with a competitive salary and benefits package, including annual leave, pension scheme, remote working (post-probation), health cover, training & development, discounts, a fun and friendly team, free parking, opportunities for career advancement, and more perks! Service Desk ...

Minimum of 2 years of relevant deskside support experience (ideally in Financial Services). Experience with hardware support for desktops, printers, and peripherals. Knowledge of IT compliance and security best practices, particularly in a financial services environment.