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Who will you be working with? We are seeking an individual with a passion for delivering exceptional IT support and enjoys solving problems to join our team at the LH Group (a Division of Wabtec UK Ltd) based in Burton on Trent where we support our customers through maintenance and operation optimisation with customised solutions for spare parts, repair, and overhaul activities on existing trains. Role: Service Desk Specialist Salary: £Competitive Location: Burton on Trent, Staffordshire, (DE13 8EN) Hours: Monday to Thursday 08:00 to 16:30pm and Friday 08:00am to 13:00pm, 37 hours per week Contract Type: Permanent, Full-Time How will you make a difference? You will be proactive and detail-oriented Service Desk Specialist to join our IT team. In this role, you’ll be the go-to person for resolving technical issues, supporting system security, and ensuring smooth day-to-day IT operations. What will your typical day look like? • Provide hands-on support for hardware, software, and IT services in line with SLAs., • Troubleshoot and resolve IT tickets using critical thinking and standard procedures., • Maintain accurate documentation of installations, repairs, and inventory., • Support antivirus and SCCM rollouts to enhance system security., • Assist with IT integration during acquisitions., • Manage PC lifecycle tasks: setup, refresh, disposal, and more., • Configure and maintain phones, printers, scanners, and other devices., • Monitor IT systems and resolve incident backlogs with root cause analysis., • Procure hardware/software and ensure proper approvals., • Deliver on-site support when needed. What do we want to know about you? • Bachelor’s degree or equivalent in a relevant discipline or a combination of relevant experience and certifications., • Proficiency in Windows 7/11 administration and usage., • Excellent understanding of PC Desktop/Laptop hardware., • Experience in supporting Audio/Video equipment., • Familiarity with ITIL Foundations., • Strong knowledge of TCP/IP networking is desirable (ICND1 certification preferred)., • Apple Mac and iOS expertise is desirable., • Exceptional analytical and problem-solving skills. If you don’t have all the above criteria don’t worry, we would still like to hear from you as we live our values and always put people first and strive to expand what is possible. Apply today! Legal authorisation to work in the UK is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. *Please note that we do not accept agency candidate submissions without a formalised agreement with Wabtec Talent Acquisition. If you are an agency/third party Recruiter and have not been engaged by Wabtec for this search, we do not owe you a fee if you submit a candidate to the applicant tracking system that is ultimately hired. Who are we? Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress and unlocks our customers’ potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! ___ Wabtec is focused on performance that drives progress and unlocks our customers’ potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! Our Commitment to Embrace Diversity: Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated. To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better. We believe in hiring talented people of varied backgrounds, experiences, and styles… People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.

IT 1st Line Service Desk Analyst at Greene King. The 1st Line Service Desk handles incoming support requests, such as troubleshooting hardware and software problems, resetting passwords, and guiding users through basic problem-solving steps.

The Principal Service Desk Analyst is a senior technical and operational role within the Service Desk team, responsible for providing expert-level support to end users, acting as a technical escalation point, and contributing to the leadership and development of the Service Desk function. Principal

Service Desk Technician - IT and Telecoms. They are looking for a bright and driven individual, with a want to help others and succeed in doing so, to join their service desk team. Having worked in a single IT service desk for at least 12 months.

You will be proactive and detail-oriented Service Desk Specialist to join our IT team. Provide hands-on support for hardware, software, and IT services in line with SLAs. Excellent understanding of PC Desktop/Laptop hardware.

Are you an experienced IT professional looking for your next challenge? Our client is on the lookout for a talented 3rd Line IT Engineer to join their growing vibrant and collaborative Service Desk team. Duties and Responsibilities of Our Client’s 3rd Line IT Service Desk Engineer:. Microsoft

Service Desk Engineer - GermanWhen registering to this job board you will be redirected to the online application form. Come and join the Littlefish team!We're Hiring: Service Desk Engineer (German Required)Work location: RemoteSalary: Up to £28,500Here at Littlefish, we look for people who can mak

Respond to IT related Incidents and Service Requests, logging and resolving requests in order to minimise business impact, whilst providing excellent Customer Service. Respond to incidents and service requests related to IT Services in line with SLA’s. Ensure that incoming incidents and service re

The successful candidate will join a large team, working on a Help Desk offing IT Support.

You will be proactive and detail-oriented Service Desk Specialist to join our IT team. Provide hands-on support for hardware, software, and IT services in line with SLAs. Excellent understanding of PC Desktop/Laptop hardware.

Generation are looking for an enthusiastic and personable Service Desk Analyst to join our Support Desk team. We pride ourselves on our service, as the first point of contact for our customers, your friendly and helpful demeanour is crucial as you diagnose and solve their IT issues or escalate them

Working within a small team of Service Desk Engineers, you will support the Cala staff with 2nd level technology support across a broad range of software applications and hardware devices. You will also contribute to the wider Service Desk processes and ways of working, adopting a continuous improve

The Principal Service Desk Analyst is a senior technical and operational role within the Service Desk team, responsible for providing expert-level support to end users, acting as a technical escalation point, and contributing to the leadership and development of the Service Desk function. This role

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Address and resolve non-major incidents and service requests, logging all activity in ServiceNow. Good experience in a Service Desk or similar IT support environment.

Service Desk Team, driving customer engagement and ensuring world-class service delivery. Proven experience managing and leading a service desk. Your leadership will be instrumental in setting and reviewing the strategic direction of our service desk operations while maintaining and embedding best p

Process Development & Improvement • Establish and refine ITIL-aligned service management processes, including incident, problem, and change management • Drive continuous improvement initiatives based on service metrics, feedback, and root cause analysis • Support the development and maintenanc

This permanent, full time Service Desk Manager role offers a blend of operational leadership, IT service management, and stakeholder engagement. Perfect for candidates seeking a Service Desk Manager job with a passion for driving service excellence and ITSM best practices. Proven experience managing

Reporting incidents to 3rd party suppliers as required and monitoring their response, keeping the Service Desk Manager informed of delays to ensure that the company gets maximum benefits from the contracts in place. Respond to IT related Incidents and Service Requests, logging and resolving requests

As part of the service desk team, you will be responsible for providing high-level technical support for client issues that have been escalated by the 1st and 2nd Line Service Desk Engineers. Knowledge of Windows Server Platforms, Virtualisation technologies, Backup solutions, Networking technologie

Service Desk Management: Utilise the Service Desk Management Tool to accurately log, monitor, and resolve incidents and service requests. Service Desk Analyst (VIP Support Section) - Service Delivery Team. Trend Analysis and Escalation: Monitor and expedite unusual trends in incidents to the Service

Service Desk Specialist page is loaded## Service Desk Specialistlocations: Burton on Trent, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R0103197It’s not just about your career or job title… It’s about who you are and the impact you will make on the worl

Are you an experienced tier 2 Service Desk Engineer who is looking for an exciting new opportunity to join our client who are continuing to grow with progression opportunities within their technical team? Our client is a growing family-run business, providing managed IT services to a diverse range o

IT Service Desk Engineer – Derby – Permanent – to £28,000 (DOE). IT Service Desk Engineer needed for a permanent role in Derby. Ensuring all actions are logged and managed via the IT helpdesk + visiting customer sites to complete IT service requests.

As a Service Desk Analyst, youll be the first point of contact for IT support, handling incoming calls, tickets, and messages with confidence and professionalism. Applying ITIL best practices in a busy Service Desk environment. Are you passionate about delivering exceptional IT support and providi

Customer Service Desk Analyst / Basic level IT Support. Customer Service Desk Analyst / Basic level IT Support. Customer Service Desk Analyst / Basic level IT Support.

The IT Service Desk Manager is responsible for the day-to-day management and continuous improvement of the firm’s IT Service desk, ensuring the delivery of a high-quality, customer-focused support service to all users across the firm. The role includes managing a small team of 1st and 2nd Line Sup

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical

Service Desk Manager to join one of the UK's quickest growing companies with a strong focus on leadership, service improvement and customer care. Service Desk Manager Responsibilities. Oversee daily operations of the IT Service Desk, ensuring SLAs are met across incident, request, and problem manage

We are seeking an experienced and proactive Senior Service Desk Analyst to manage the daily operations of a busy Service Desk. Experience in a busy enterprise-level IT Service Desk environment. Senior Service Desk Analyst - 12 Month FTC.

As a 2nd Line Service Desk Engineer, you’ll be responsible for handling escalated service requests and supporting the Technical Team, ensuring client requests are handled quickly and efficiently. To join us as a 2nd Line Service Desk Engineer, you will need:. We’re now looking for a 2nd Line Ser

Service Desk Analyst vacancy in Gloucestershire (224DM). Are you a problem-solver who thrives under pressure and takes pride in keeping critical systems running smoothly? This is an outstanding opportunity for a former service member or security‑cleared professional looking to bring their discipli

Our client is seeking a 1st Line Service Desk Analyst to provide professional, efficient, and responsive customer service and technical support. Strong experience of logging and managing tickets through service desk systems. Excellent customer service skills with a professional telephone manner.

Transputec is an established Information Technology Services and Solutions company with over 35 years of IT innovation and excellent customer service. Transputec is a leading Managed IT Services and Cyber Security Services provider, helping businesses succeed and protecting their business value. Fou

As a 2nd Line Service Desk Engineer, you’ll be responsible for handling escalated service requests and supporting the Technical Team, ensuring client requests are handled quickly and efficiently. We’re now looking for a 2nd Line Service Desk Engineer to join us, adding to our pool of knowledge a

You will be a proactive and detail-oriented Service Desk Specialist to join our IT team. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological inn

The IT Service Desk Analyst will report directly to the European IT Service Desk Manager. This full-time position contributes to the smooth running of the IT Service Desk Support Team by providing IT service support across all jurisdictions while adhering to IT procedures and standards. Manage all s

We’re looking for a Service Desk Engineer to join our expanding global Support Services team, supporting our diverse range of clients with their IT solutions. Handle incidents and service requests as they come in via phone calls, emails, and self-service portals. During your time on our Service De

Are you an experienced IT professional looking for your next challenge? Our client is on the lookout for a talented 3rd Line IT Engineer to join their growing vibrant and collaborative Service Desk team. Duties and Responsibilities of their 3rd Line IT Service Desk Engineer:. Microsoft Windows deskt

Senior IT Service Desk Engineer at DJH. Serve as an escalation point for complex incidents and service requests. Administer and maintain Microsoft 365 services including Exchange Online, Teams, SharePoint and OneDrive.

We are looking for an additional IT Service Desk Technician to provide technical support to internal. There is a strong focus on customer service as this position is the first point of contact. Broad knowledge of desktops, laptops, and other computer hardware.

They are seeking a Service Desk Analyst to support the design and implementation of a multi-channel service desk function. Experience in service desk or support function design within complex service environments. Support the development of service desk blueprints and operating models.

Experience in an IT support/helpdesk/service desk environment. Service Desk Engineer – Leeds / Halifax. Excellent communication and customer service abilities.

Beyond a traditional Service Desk, it serves as the central authority and shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. The 24/7 service desk operates globally with teams based in Belfast, Dublin, Bengaluru, and onsite support in London and

Service Desk Support - respond promptly to service desk tickets, emails, and calls. Proven experience in a similar service desk or data processing role. Familiarity with service desk software and ticketing systems is an advantage.

The IT Service Desk Manager is responsible for the day‑to‑day management and continuous improvement of the firm’s IT Service desk, ensuring the delivery of a high‑quality, customer‑focused support service to all users across the firm. The role includes managing a small team of 1st and 2nd

Log, track, and resolve IT service requests and incidents using the service desk system. We are looking for a motivated and enthusiastic individual to join our IT team as a Service Desk Apprentice. Assist with setting up and configuring desktops, laptops, mobile devices, and user accounts.

Log, classify, and prioritize incidents and service requests. Maintain clear and accurate records of all support interactions in the IT service management tool. Develop your technical and customer service skills with guidance and training from senior team members.

Facilitating walk-ups ServiceDesk and utilizing incident knowledge base platform (Service Now). The IT Field Services Support Specialist is based in our London office and supports UK and International users through walk-up desk, email, telephone, and remote tools for technology-related problems. Som