JOB TODAY logo

Social work manager jobs in United Kingdom - Page 3

Are you a business? Hire social work manager candidates in United Kingdom

  • Elleray Community Association
    Freelance Part Time Public Relations Executive
    Freelance Part Time Public Relations Executive
    2 months ago
    Part-time
    Teddington

    Our charity is managing a brand new Community Centre in the heart of Teddington. We are looking for help in spreading the word around local online and print media. Social media skills would be a bonus. We anticipate that this would involve a few hours a week. You would be working from home in your own time with a few online or face to face meetings to discuss activities. If you are interested in finding out more about this, do get in touch!

    Easy apply
  • Faizan Trading Ltd
    Customer service supervisor
    Customer service supervisor
    2 months ago
    £28000–£30000 yearly
    Full-time
    Longsight, Manchester

    E-commerce Customer Service Manager – Key Duties 1. Policy & Procedure Development 2. Designs platform-specific policies (e.g., Amazon/Ebay/TikTok Shop returns, refunds, seller-buyer disputes). 3. Implements automated workflows (e.g., chatbots, responses) for common issues like order tracking, cancellations, and returns. 4. Ensures compliance with marketplace rules (e.g., Amazon’s A-to-Z Guarantee, eBay Money Back Guarantee). 5. Team Coordination & Supervision 6. Manages remote or hybrid support teams handling emails, live chat, and social media inquiries. 7. Monitors KPIs (response time, resolution rate, CSAT) to meet marketplace performance standards. 8. Trains agents on e-commerce tools (e.g., Shopify, Zendesk, Seller Central). 9. Customer Feedback & Escalation Handling 10. Analyzes negative reviews, chargebacks, and disputes to identify trends (e.g., late shipments, counterfeit claims). 11. Works with logistics, sellers, and marketplace reps to resolve high-priority cases (e.g., lost packages, counterfeit claims). 12. Uses sentiment analysis tools to track customer satisfaction trends. 13. Cross-Functional Service Improvements 14. Collaborates with Supply Chain to reduce delivery delays (e.g., coordinating with 3PLs). 15. Advises Product Listings Team on fixing misleading descriptions or images causing returns. 16. Shares insights with Marketing to adjust promotions that lead to unrealistic customer expectations. 17. Help & Advisory Services 18. Optimizes self-service options (FAQs, automated refund systems). 19. Coordinates 24/7 multilingual support for global marketplaces. 20. Implements post-purchase engagement (e.g., follow-up emails, review solicitation). E-commerce Specific Skills ✔ Platform Expertise – Knows Amazon Seller Central, eBay Seller Hub, or TikTok Shop policies. ✔ Tech-Savvy – Familiar with CRM tools (Gorgias, Freshdesk), order management systems, and AI chatbots. ✔ Data-Driven – Uses analytics (e.g., returns rate, NPS) to drive decisions. ✔ Crisis Management – Handles viral complaints (e.g., TikTok backlash) or mass order issues (e.g., holiday delays).

    Easy apply
left arrow iconPage 3right arrow icon

Popular jobs searches in United Kingdom

Popular social work manager jobs locations