Customer Service Representative
9 hours ago
Norwich
We are looking for a team of Customer Service Representatives who are ready to dive into the world of life and pension policies, delivering top quality service that puts our clients customers first. Job Title: Customer Service Representative Industry: Financial Services, Life & Pensions Type: Full time, Permanent Location: Norwich Salary: £25,000 per annum plus benefits Start Date: As soon as possible The Role: - You will be handling a mix of inbound and outbound calls, emails, and written requests, aiming to resolve queries first time and in the right way. Essential skills and experience: - Experience in working within financial services, ideally in life and pensions - Experience in speaking to customers about their life and pension policies, confidently, and with empathy. Taking ownership, making sure every customer feels heard and supported. - Great communication skills and a natural ability to listen. - A calm, customer-focused approach, even when things get busy. - Strong attention to detail and a knack for getting things right first time. - Comfortable using computers and learning new systems. - A team player who is open to feedback and always looking to improve. TPBN1_UKTJ