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To support the delivery of excellent customer service across the Severn Trent Water contract by acting as the central point of contact between customers, operational teams, and internal stakeholders. The role ensures that all customer interactions are managed efficiently, accurately, and with a strong focus on communication, service quality, an regulatory expectations. Case Management & Customer Support • Handle customer enquiries, complaints, and updates professionally and promptly, ensuring alignment with Severn Trent Water’s service standards., • Manage open tickets, ensuring next steps, due dates, and actions are updated accurately., • Keep customers informed throughout their journey (KCI), reducing uncertainty and preventing avoidable escalations., • Carry out proactive follow-up calls after completed visits to confirm that work has been carried out to the customer’s satisfaction and address any concerns early. Operational Coordination, • Liaise with field teams, planners, and supervisors to support work delivery across the Severn Trent Water metering and clean water operations., • Ensure all relevant operational information is captured clearly, including access requirements, customer expectations, and job notes., • Support the allocation and prioritisation of work based on urgency, customer impact, and operational needs. Data & Reporting, • Maintain accurate system records (e.g., Qualtrics, Modular Plus, SAP, internal trackers) to support Severn Trent Water reporting requirements., • Log root cause, assignable cause, next step, AM/PM slot, and ticket age fields consistently., • Identify incomplete or missing operational or customer information and proactively resolve these gaps. Customer Experience & Quality, • Provide clear, empathetic communication that helps customers understand what is happening and what to expect next on Severn Trent Water’s behalf., • Help improve customer satisfaction (CSAT) and influence C-MeX proxy performance by ensuring a smooth, transparent customer journey., • Spot repeat issues, risks, or process gaps and feed these back to leadership to support continuous improvement across the contract. Collaboration, • Work closely with Project Managers, supervisors, and the wider customer and operational teams., • Collaborate effectively with our client, Severn Trent Water, including their Customer, Operations, Planning, and Metering teams, to ensure aligned communication and smooth case progression., • Share information proactively to prevent repeat visits, avoid miscommunication, and reduce customer frustration., • Support colleagues and new starters by offering guidance and helping embed good customer experience practices., • Strong communication skills with a calm, clear, and professional manner., • Good organisational ability with attention to detail and reliable workflow management., • Confident using multiple systems and reporting tools., • Able to work under pressure, prioritise effectively, and maintain a customer-first mindset on a regulated water contract., • A solution-focused, proactive approach that helps prevent issues before they escalate. We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy which you can find here - . Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.

As a Scheduler, you will be responsible for effectively planning and coordinating the Company’s work through communication with internal and external customers, as well as the management of the business and client database systems. • Take ownership of the workstreams, coordinating the work from receipt, through to job completion, • Schedule work orders in accordance with SLA’s, whilst optimising travel routes and increasing productivity, • Provide customer service to both internal and external customers via telephone and webchat, • Maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated, • Ensure that all the client and operational requirements are met in a professional and efficient manner, • Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time, • Provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved, • Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change, • Ensure that safety issues are reported in line with Company procedures, • Exceptional Customer Service skills, • Good verbal communication skills, • Resilience to work under time pressures, • Natural ability to plan and organise, • Knowledge of planning and scheduling systems would be an advantage We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy which you can find here - . Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.

Supply Chain & Quality Manager 📍 Location: Onsite in Derby 📅 Contract: Until 31/12/2026 (with potential extension) ⏰ Hours: 35 per week (4.5 days, flexible between 7am–7pm) 💰 Rate: £41/hour (Umbrella) | £30.64/hour (PAYE) Inside IR35 Why This Role? Are you ready to take the lead in shaping supply chain performance and quality standards for a world-class aerospace manufacturing operation? This is your chance to make a real impact—optimizing processes, driving innovation, and ensuring excellence across every stage of production. What You’ll Do In this role, you’ll take ownership of supplier success by monitoring performance, readiness, and capacity to keep operations running smoothly. You’ll lead design changes and manage work transfers with precision and confidence, ensuring seamless transitions. Quality will be at the heart of your work as you champion initiatives like APQP, resolve non-conformance issues, and embed best practices across the business. You’ll also play a critical role in risk management, identifying challenges early and implementing proactive solutions to keep projects on track. When the unexpected happens, you’ll step in to support project recovery and crisis management, making sure operations stay resilient and efficient. What We’re Looking For We’re seeking someone with a strong background in aerospace, automotive, or manufacturing, who can communicate effectively and build strong relationships with stakeholders. You’ll bring hands-on experience in supply chain, manufacturing engineering, and quality assurance, along with a talent for data analysis and reporting. Practical problem-solving and project management skills are essential, and if you have prior experience with safety and quality standards, that’s a big plus. Why Join? This is an opportunity to work on high-impact projects in a dynamic environment where your decisions truly shape the future of operations. You’ll enjoy flexible hours and a supportive team culture, all while playing a key role in driving excellence and innovation. 📩 Apply now with your CV, and one of our recruiters will be in touch within 48 hours!

Operations Manager - Sinoboom UK (Derby) About Sinoboom UK Sinoboom are a global leader in the design, manufacture, and supply of innovative MEWP’s (Mobile Elevated Work Platforms). We are dedicated to delivering exceptional service, reliable equipment, and a safe working environment for our customers across the UK access industry. Role Purpose The Operations Manager will be responsible for leading and optimising all operational activities across Sinoboom UK. This role ensures efficient fleet management, seamless, service delivery, strong supply chain performance, and continuous improvement initiatives that uphold the highest standards of safety, customer satisfaction, and profitability. Key Responsibilities • Oversee operational functions including logistics, service, workshop operations, and fleet deployment., • Develop and implement processes to optimise equipment lifecycle, availability, and utilisation., • Manage supplier relationships and ensure reliable parts/equipment flow to maintain service levels., • Work closely with Sales and Service teams to support customer needs and strategic business goals., • Lead and coach operational teams to maintain a high-performance culture., • Ensure compliance with UK health & safety regulations, industry standards, and company policies., • Monitor and report on operational KPIs, driving continuous improvement across operations., • Manage operational budgets, cost control, and resource planning., • Oversee inventory management and accurate system records., • Champion a culture focused on efficiency, quality, and outstanding customer experience. Skills & Experience Essential: • Proven experience in an operations management role (preferably within plant, construction, or powered access industry)., • Strong leadership and people management capabilities., • Solid understanding of fleet or equipment operations, maintenance, and logistics., • Excellent planning, organisation, and problem-solving skills., • Competent with operational systems (ERP, fleet management software, etc.), • Knowledge of safety compliance in engineering/industrial environments., • Strong commercial awareness and budget management experience. Preferred: • Experience in the powered access or heavy equipment rental/manufacturing sector., • Continuous improvement training (e.g., Lean, Six Sigma)., • IOSH or NEBOSH qualification. Personal Attributes • Proactive and results-driven., • Effective communicator and collaborative team player., • Customer-focused with a commitment to service excellence., • Adaptable, resilient, and comfortable in a growing, fast-paced environment. Benefits • Competitive salary + bonus structure, • Pension and healthcare package, • Opportunities for professional development and international collaboration How to Apply Interested candidates should send their CV and a cover letter to:

Job Description Materials NDE Lab Engineer - Manufacturing Full-Time Derby/Hybrid (3 day/week in the office) An exciting opportunity has arisen for a Non-Destructive Evaluation (NDE) Lab Engineer - Manufacturing to join our team in Derby. As a NDE Lab Engineer - Manufacturing, you will use your knowledge and expertise in development and application of NDT Techniques across the whole product lifecycle. The essential purpose is to maintain and manage an acceptable risk in NDT Supply Chain of Rolls-Royce by performing process audit/control/approval and consultancy, as well as future technology development for efficiency, quality and cost reduction driven goals. Why Rolls-Royce? Rolls-Royce is one of the most enduring and iconic brands in the world and has been at the forefront of innovation for over a century. We design, build and service systems that provide critical power to customers where safety and reliability are paramount. We are proud to be a force for progress, powering, protecting and connecting people everywhere. We want to ensure that the excellence and ingenuity that has shaped our history continues into our future, and we need people like you to come and join us on this journey. You will be working in the NDE Central Laboratory which is part of the Global Materials Engineering function which sits under Manufacturing Engineering and Materials organisation for Engineering, Technology & Safety (ET&S). The team supports Civil Aerospace, Business Aviation and Defence Aerospace. The NDE Laboratory covers the full lifecycle of Rolls-Royce engine products covering design, development, manufacture and service. As part of the team, we also provide advice and guidance on NDE matters to other engineering disciplines. We provide training and development opportunities to suit individual's career goals and create a working environment for everyone to learn and grow. The successful candidate will develop experience and skills in both technical and professional aspects, as well as receive relevant qualifications in NDT. We'll provide an environment of caring and belonging where you can be yourself. An inclusive, innovative culture that invests in you, gives you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference. What we offer We offer excellent development opportunities, a competitive salary, and exceptional benefits. These include bonus, employee support assistance and employee discounts. Your needs are as unique as you are. Hybrid working is a way in which our people can balance their time between the office, home, or another remote location. It's a locally managed and flexed informal discretionary arrangement. As a minimum we're all expected to attend the workplace for collaboration and other specific reasons, on average three days per week. We provide training and development opportunities to suit individual's goals and create a working environment for everyone to learn and grow. The successful candidate will develop experience and skills in both technical and professional aspects, as well as receive relevant qualifications in NDT. What you will be doing: You'll analyse factual information from multiple sources and identify effective solutions applying your technical knowledge, expertise, and engineering judgement. You will also: • Provide Technical support and consultancy to product development for future engine programmes., • Responsible for supporting, maintaining and improving our internal and external supply chain for NDE processes., • Develop NDE future technologies to improve efficiency, product quality and cost reduction, • Auditing and risk assessing our external supply chain to our NDT procedures and processes., • Represent the company with suppliers and customers., • Actively promote, encourage and support identification and implementation of continuous improvement., • Part of global NDE organisation, internally and externally, to drive changes and advancement. At Rolls-Royce we put safety first, do the right thing, keep it simple and make a difference. These principles form the behaviours that guide us and are an essential component of our assessment process. They are the fundamental qualities that we seek for all roles. To be successful in this role, we are looking for someone who is/has: • Relevant experience and knowledge in associated methods. Candidates with NDT expertise in other methods, sectors, or areas are also encouraged to apply., • Degree level qualification or above in a relevant technical discipline (e.g. NDE, Mechanical Engineering, or Physics), or equivalent technical capability based on experience., • Strongly motivated to achieve results, with a high degree of professionalism, honesty and integrity., • Willingness to be flexible and multi-task as part of a team and contribute to company objectives., • Excellent organisational and time management skills, able to prioritise workloads with competing deadlines., • Solve problems through evaluative judgements. Analyse factual information from multiple sources, interpret results and identify effective solutions by applying their own technical knowledge, expertise, and engineering judgement., • It's desirable if the candidate(s) hold, • Professional qualifications (e.g. Level 3 or working towards to Level 3) in relevant NDE methods (including but not limited to Contact/Immersion Ultrasonics);, • Or working experience in Aerospace manufacturing environment; We welcome applications from people with a refugee background. You can learn more about our global Inclusion strategy at Our people | Rolls-Royce Closing Date: 5th January 2026 Job Category Engineering Materials Posting Date 18 Nov 2025; 00:11 Posting End Date 05 Jan 2026PandoLogic. Keywords: Non-Destructive Testing Engineer, Location: Derby, ENG - DE23 8NX

Job Description Chief of Service Analysis & Life Cycle Engineering Full time - Hybrid Derby The Service Analysis (SA) & Life Cycle Analysis (LCA) department is committed to ensuring operational excellence, product reliability, and cost-effective lifecycle management. Accountability spans across safety, reliability, fleet performance, and cost optimization, ensuring that all products and services meet the highest standards of safety, quality, airworthiness (Part 21 & Part 145), and performance throughout their lifecycle. Why Rolls-Royce? Rolls-Royce is one of the most enduring and iconic brands in the world and has been at the forefront of innovation for over a century. We design, build and service systems that provide critical power to customers where safety and reliability are paramount. We are proud to be a force for progress, powering, protecting and connecting people everywhere. We want to ensure that the excellence and ingenuity that has shaped our history continues into our future and we need people like you to come and join us on this journey. We'll provide an environment of caring and belonging where you can be yourself. An inclusive, innovative culture that invests in you, gives you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference. What we offer We offer excellent development opportunities, a competitive salary, and exceptional benefits. These include bonus, employee support assistance and employee discounts. Your needs are as unique as you are. Hybrid working is a way in which our people can balance their time between the office, home, or another remote location. It's a locally managed and flexed informal discretionary arrangement. As a minimum we're all expected to attend the workplace for collaboration and other specific reasons, on average three days per week. What you will be doing You will lead, develop and engage assigned Engineering personnel to meet current and future business requirements. When needed you will deploy assigned staff to approved business activities/technical programmes. Additionally, you will own and support the definition of the appropriate section of the Engineering strategy, ensuring that world class capability is defined, developed and effectively utilised to provide products and services that satisfy business requirements. Responsibilities • Provide Business level Capability and Strategy aligning the businesses, • Proactively provide capability leadership to the Engineering resource group and ensure robust deployment and maintenance of capability through-out its lifecycle, • Leveraging data for decision-making, apply advanced analytical methods, and lead cross-functional collaboration, to ensure the highest standards of safety, reliability, and customer satisfaction., • Identify, Lead and integrate Digital and AI solutions to enhance business outcomes, • Create and maintain strategic and /or tactical resource plans, in line with the Do/Buy Strategy, to meet the overall delivery commitments, • Ensure that sufficient resource is available to meet current and future business' needs and budgets. Ensure integration with partners and other resource groups on people and resource issues, • Own the overall capability strategy and associated roadmap, and ensure resources necessary to deliver the roadmap, • Help define, develop and maintain the capabilities taxonomy with the Engineering for Services Group Capability to ensure sufficient Specialist and SMEs capability exists to support the business and strategic workforce plan, • Ensure staff are suitably qualified and experienced and that the required skills are sustainable for the future through: multi-skilling, staff rotation, competency framework tools including training and professional networks and standards, • Ensure effective knowledge management, in-line with company KiD policy, through the use of knowledge capture, lessons learnt, and best practice guides for the resource group, and encourage knowledge sharing within the group and beyond, • Lead and drive efficiency and quality through implementing continuous improvement and operational best practice within the field of work, • Where appropriate, own the relationship between engineering, external customers, partners, legal and regulatory authorities and the supply chain and ensure it is effectively managed and integrated on behalf of the capability group, • Apply Health, Safety and the Environment policy including a commitment to continuous improvement, • Apply product Safety process including a commitment to continuous improvement and safety assurance, • Ensure compliance to all HS&E safety requirements for delivered engineering capability Who we're looking for: At Rolls-Royce we put safety first, do the right thing, keep it simple and make a difference. These principles form the behaviours that guide us and are an essential component of our assessment process. They are the fundamental qualities that we seek for all roles. • Qualified to degree level or equivalent, • Demonstrate sound engineering judgement and knowledge of the Business Customers and Programmes, • Demonstrate effective leadership & engineering skills, • Capable of building high performing teams and affecting a positive shift in attitudes and behaviours, • Understand Company Quality policies and processes deployed within the resource group, • Experienced in applying process improvement techniques and driving business improvements We are an equal opportunities employer. We're committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives which are crucial to innovation and problem solving. We believe the more diverse perspectives we have, the more successful we'll be. By building a culture of caring and belonging, we give everyone who works here the opportunity to realise their full potential. You can learn more about our global Inclusion strategy at Our people | Rolls-Royce Job Category Engineering for Services Posting Date 24 Nov 2025; 00:11 Posting End Date 06 Dec 2025PandoLogic. Keywords: Machine Learning Manager, Location: Derby, ENG - DE23 8NX

Senior Buyer | Purchasing Manager | Central Derby | Up to £42,000 p/a Job Purpose To ensure the effective sourcing and expediting of all materials to support business operations and assist the Supply Chain & Procurement team in coordinating material requirements in line with management

Carbon60 are currently looking for a Supply Chain and Quality Manager to join a cliend of ours based in Derby. Suppliers' performance monitoring. Supply chain intelligence management.

Supply chain intelligence management. Supplier Development / Audit and Assessment. MERITUS Talent are partnering with one of the World's largest aerospace companies for the recruitment of a Supply Chain Manager to join on a secondment basis in Derbyshire.

Supply Chain Management Suppliers' performance monitoring. Supply chain intelligence management. Carbon60 are currently looking for a Supply Chain and Quality Manager to join a cliend of ours based in Derby.

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Operational Leadership Expertise. DHL Supply Chain is the world's leading logistics company and our people are the unsung heroes who keep the cogs turning and the country running smoothly.