General Manager - Spokane Valley, WA
3 days ago
Spokane
Job DescriptionCOMPENSATION $185,000 - $225,000 per year WHO WE ARE Bruckner Truck & Equipment is one of the largest family-owned semi truck dealerships in the United States. We currently operate in 40+ locations across 11 states, and we have over 1,600 team members. • Bruckner’s is more than just a place selling parts and working on trucks, • We are an essential business delivering solutions to transportation providers – the backbone of everyday life as we know it, • We contribute to our local communities, • We care about our people OUR CORE VALUES, • We act with Honesty and Integrity., • We value our people and communities., • We are customer focused., • We do what it takes. WHAT WE OFFER, • Competitive Compensation Plans, • Paid Time Off and Holidays, • Excellent health, dental and vision plans, • Investments in Training & Development, • Generous 401(k) and Profit-Sharing Plan, • Tuition Assistance Program, • Employee Stock Ownership (every employee earns shares and has ownership interest in the Bruckner’s organization), • Technician Student Loan Reimbursement Program, • Disability and Life Insurance, • Internal Promotion Opportunities, • Flexible Spending Account, • Health Club Reimbursement, • Family and Team Oriented Environment, • Employee Referral Bonus, • Engaging and Challenging Assignments, • Drug free workplace JOB SUMMARY General Manager is completely responsible for and will be held accountable for the successful operation of the entire dealership. He/she will develop and execute plans to ensure the dealership of a reasonable profit and the stockholders of a fair return on their investment. General Manager will accomplish all objectives through planning, motivating, and coordinating the activities of all departments. ESSENTIAL POSITION FUNCTIONS AND PRINCIPAL ACCOUNTABILITIES 1. Management-Related • Plan the dealership’s operations for the coming year and report the plan to the dealer for approval., • Obtain, review, and recommend improvements for each department manager’s monthly forecasts and plans., • Ensure that every department operates harmoniously and profitably., • Develop and maintain a good working relationship with the factory and lending institutions.2. Personnel-Related, • Formulate policies and establish procedures for all training programs and monitor their effectiveness., • Handle all dealership personnel functions, to include: interviewing, hiring, measuring and evaluating performance, recognizing accomplishments, and termination with corporate approval., • Review and approve the compensation plans for all employees with corporate approval., • Ensure that department managers are training and supervising employees for optimum effectiveness., • Communicate management’s policies and procedures to all employees and ensure that they are understood and followed., • Complete a formal performance evaluation of each department manager once a year., • Provide enthusiastic leadership to shape employees’ attitudes and build morale., • Establish harmony and teamwork among departments., • Conduct managers’ meetings at scheduled intervals., • Coordinate the department’s ability to sell Mack trucks and related components., • Directs the department’s implementation and execution of sales policies and practices., • Recommends sales strategies to corporate management for improvement based on market research and competitor analyses., • Builds, develops and manages sales team capable of carrying out needed sales and service initiatives., • Maintains open communication with sales team in regards to customers’ requirements; keep current on market and customer trends and document all activity in the companies CRM system., • Utilizes corporate employees, partner dealers, and their key staff to appropriately identify and negotiate needed inventory needs., • Studies pertinent information on competitive activity., • Keeps informed on new products and other general information of interest to sales team that will assist in sales efforts. 3. Asset Management • Maintain cleanliness and functionality of all physical assets, • Enforce proper security, including alarm systems and fire extinguishers., • Purchase needed equipment with company approval., • Continually review safety aspects of all physical assets. (Buildings, Equipment, Vehicles, etc.), • Coordinate with the business office to ensure that records and analyses are maintained accurately., • Develop merchandising strategies and assist in creating an effective cost-efficient advertising., • Resolve any customer complaints that line management has not been able to resolve. 4. Community/ Industry Relations • Support good relations with the community at large, as well as industry activities. IE: United Way, Chamber of Commerce, State Trucking Organizations, civic clubs, etc. 5. Customer Relations • Make continuous, all-out effort assure ourselves that our customers are treated with maximum respect and receive maximum value for their money. 6. Profitability • Maintain net profit percentage to at least 110% of the A.T.D. Profile Dealer., • Maintain certain key financial ratios: Parts inventory turns at least five (5) times per year; accounts receivable at least 85% current. POSITION REQUIREMENTS Education & Experience • High school diploma or the equivalent, college degree preferred, • Must have the ability to read and comprehend instructions and information, • At least, ten years in dealership sales, service, or parts capacity, • At least five years in a supervisor position, • Must have a professional personal appearance, • Excellent communication skills in person, on the phone, and in writing