Station Manager (MSP) - Air Cargo
7 days ago
Minneapolis
Job Description Air General, a third-generation, family-owned, national cargo handling company, is seeking a Station Manager to lead our Minneapolis - Saint Paul International (MSP) Airport operation. Requirements include: prior domestic and international air cargo knowledge and experience, with a focus on customer service. Customer service and warehouse duties include: documentation, data entry, warehouse cargo/mail handling, loading and unloading and above all, great customer service. Must be able to work independently and as part of a team. If you are interested in a career with an industry leader that promotes a diverse and inclusive culture, one where employees feel valued and respected, and are encouraged to contribute their unique perspectives, please consider joining us! Job responsibilities: • Organize, coordinate, and control all contract handling services on behalf of the customer, in a safe and efficient manner., • Implement procedures designed to meet all customer targets and service requirements., • Ensure that handling services do not adversely affect the safe and punctual operation of the customer’s flight services., • Hire and develop a highly motivated work force., • Ensure all necessary training standards are achieved or exceeded., • Ensure all customer targets are achieved or exceeded., • Ensure all safety standards are adhered to., • Ensure all TSA Directives and any other security procedures are complied with in accordance with their programs and mandates., • Initiate directives and procedures, which will enhance service levels to the customer., • Meet regularly with other managers and supervisors to establish constant feedback and action plan for any improvements in service handling., • Take the appropriate disciplinary action for breaches of safety, security, violations of company rules or service matters., • Ensure all incidents or service complaints are fully investigated. Provide full and concise written reports., • Evaluate all recommendations for service improvements and ensure they are implemented., • Establish a protocol for the handling of employee and administrative matters with the objective of obtaining maximum productivity and performance., • Develop responsible routines with customers and subordinates for handling services planning, control and feedback with particular emphasis on good communications., • Liaise with customer on a formal and routine basis for feedback on performance. Ensure all reasonable customer requests are carried out., • Maintain adequate system of performance measurements as required., • Ensure quality standards are met at all times., • Oversee all fiscal transactions and ensure integrity of cash receipts systems and banking procedures for AGI and our clients. Provide proper physical security of cash and revenues received from customers., • Ensure financial audits and service audits are properly administered., • Spot check the cash receipts records and ensure station audits and customer audit follow ups are actioned promptly., • Ensure safety, security, and serviceability of premises, equipment, and all fixtures and assets., • Ensure that bonded cargo is stored in assigned location and that procedures for special cargo, valuable cargo, etc. are in place and adhered to., • Meet with customer’s clients, as requested, to enhance customer confidence, client rapport, and business integrity., • Attend industry meetings and interface with airport officials and local and federal agencies., • Ensure customer’s VIP accounts are serviced with extra care and without problems., • Ensure sensitive commodities (HRs, DGs) are treated with extra supervision from Station Manager and Ops Manager levels, down to line supervisors., • Advance the reputation of both Air General, and in particular the customer, by maintaining a professional company image among all employees., • Aggressively reduce overtime, payroll costs, and other operational costs., • Conduct periodic and annual performance appraisals for all staff., • Obtain over-limit spending approvals from Corp. prior to spending., • Report payable invoices in timely manner to Corp., • Seek and report to Corp. on new revenue opportunities.Requirements:, • 5 years minimum Domestic and International air cargo experience required., • High school degree, or GED required. Advanced degree preferred., • Proven leadership skills., • Must be able to obtain a valid airport SIDA badge., • Must be at least 18 years of age., • Must have a valid and unexpired US Driver’s license., • Must be able to lift up to 70 lbs., • Candidates must possess some intermediate computer skills, particularly in Microsoft Office programs., • Must be able to clearly understand and communicate in English when performing essential job functions., • Must be able to pass all pre-employment screenings, background checks, and airport/government security background checks, applicable Custom Security Seal, and post offer drug screens., • Be available to work varied shifts, including nights, weekends, and holidays., • Ability to handle stress in a fast-paced, high-noise environment, and meet deadlines. Benefits Offered: • Medical, Dental, Vision, STD, LTD, Health and Flexible Savings Accounts, etc., • Paid Time Off and Sick Time, • Paid Parental Leave, • 401(k) Retirement Plan and Roth after 6 months, company match after 1 year, • Life Insurance, • Tuition Scholarship Program, • Company Emergency Loan Program, • Earned Wage Access - offered through Tapcheck, • Tuition Reimbursement