Senior AR & Global Payments Analyst
27 days ago
Charlotte
Job Description Summary Senior Accounts Receivable and Global Payments Analyst is a senior member of the Payments Department for North America within the ACN organization. This function handles all exceptions and escalations, while retaining focus on reporting as well as enhancements within the Payments Team. AR&GP Specialist III is a direct deputy of team’s supervisor and holds responsibility for monitoring of agents and daily operations such as the escheatment process, chargeback management, dunning and collections processes, daily banking reconciliation for ACN Customers, Independent Business Owners and Agencies. Major Tasks • Retrieve monthly and yearly statements for accounting purposes; oversee daily banking reconciliation process to ensure no delays in cash flow, • Responsible for monitoring that payments, adjustments and chargebacks are loaded correctly by junior members of the team; review reporting related to Customer, IBO and Agency transactions created by junior staff, provide guidance, • Manage and monitor the escheatment process; engage in operational tasks if assistance required to meet deadlines for unclaimed property tax file submission to the state; coordinate work with other departments involved, • Manage the dunning and high usage procedures, flag potential risks opportunities; perform account clean-up, manage AR Aging and collection processes, write-off accounts as needed; point of contact for third parties like collection agencies, carriers and print vendors, • Own master reconciliation of chargebacks and disputes, ensure defence material is posted to all disputed transactions and is in compliance with the requirements, • Manage internal Month End processes, assess workload, distribute tasks as needed and cooperate with other departments to meet deadlines, • Work on escalations and issues flagged by junior team members; monitor confirmation files and act immediately to resolve errors or retrieve missing files, • Make sure any additional tasks or escalations are handled within SLA, KPIs are met and team priorities are clear, • Represent the Team and own project management on given available projects; require limited assistance from other team members, • Provide subject matter expert knowledge and support to the business on processing of requests and possible errors; gather fundamental knowledge and be able to take over and step in for the SV, • Other duties and projects as assigned, • Ensure all KPI's are met on time with little to none errors made within team tasks; analyse results of the aggregated data and propose changes beneficial to growth of the company, • Be proactive in improving existing processes; implement new procedures to meet departmental expectations as well as work on automation to enhance the workflow of the process, • Proper task delegation, availability and support for colleagues; maintain high quality of work and constant self-improvement, • At least 4 years of experience in a similar position, • Experience with Merchant Card service processing, • Experience with customer billing systems, • Communication and Language skills: fluent written and spoken English is essential, • Computer literacy and good MS Office application knowledge (especially Excel, Outlook and Word), • Ability to prioritize work and follow-up effectively with all staffing levels, • Detail oriented; strong analytical skills to ensure accuracy of processing, • Experience in providing training to a small group of individuals; independent, target oriented and adaptable, • Accuracy, • Problem Solving, • Decision Making, • Responsibility, • Flexibility, • Onsite employees – As a condition of your employment with ACN, Inc, you will be required to work onsite at our designated office or facility. When considering this position, please be aware that you will be expected to perform your duties at our physical location as outlined in your offer of employment, We understand circumstances may require temporary remote work arrangements and exceptions may be granted on a case-by-case basis. However, it’s essential for candidates to understand that the standard expectations is to work onsite., • Office environment Mon-Fri, between the hours of 8 A.M to 5 P.M Reasonable accommodations will be provided to enable individuals with disabilities to perform essential functions on a case-by-case basis. • To perform this job successfully, the individual must be able to perform each essential duty satisfactorily., • The physical demands described here are representative of those indicative of a typical corporate office. environment. This includes prolonged periods of sitting at a desk and working on a computer., • Required to stand periodically; walk, hear, listen, talk, and visually see., • Use hands to finger, handle, or feel; the ability to reach with hands and arm. Federal and State Disclaimer ACN is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ACN observes the Workers Fairness Act in South Carolina, protecting employees and applicants for employment with medical needs arising from pregnancy, childbirth or medical conditions related to pregnancy or childbirth This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.