Bilingual Housekeeping Manager
11 days ago
Washington
Job DescriptionIf you are an experienced Bilingual Hotel Housekeeping Manager and you are passionate about leading a team, we want to get to know you! You will ensure that cleanliness/service standards are achieved, meet productivity standards and provide a desirable workplace for Housekeeping Team Members in a luxurious hotel in Washington, DC. You will be responsible for the overall operational efficiency, payroll, development and client satisfaction. Who We Are HotelPro is a national leader in hospitality staffing with regional offices across the U.S. We’re proud to be a trusted, nationally preferred partner to top hotel management companies—driven by a legacy of excellence and people-first service. We partner with hotels across the country to provide workforce solutions that make operations run smoother and teams feel supported. What You Will Do... • Assist the Housekeeping Director in overseeing the daily operations of the housekeeping department, including scheduling, training, and supervising housekeeping staff., • Ensure that all guest rooms, public areas, and back-of-house areas are kept clean, organized, and well-maintained at all times., • Inspect guest rooms and public areas to ensure they meet the hotel's cleanliness and maintenance standards., • Review, approve and submit payroll weekly., • Manage inventory of housekeeping supplies and equipment and ensure that they are properly stored and used., • Respond to guest complaints and requests promptly, professionally and take appropriate action to resolve issues., • Assist in the preparation of reports on housekeeping operations and guest satisfaction and make recommendations for improvements as needed., • Communicate and coordinate department activities., • Respond to team member requests and complete department tasks / service requests in a timely manner., • Ensure that all housekeeping staff follow proper safety procedures and use appropriate protective equipment when performing their duties., • Assist in the development and implementation of housekeeping policies and procedures and ensure that they are consistently followed by all staff., • Provide training, coaching, safety training, and mentoring to housekeeping staff to ensure that they are knowledgeable, skilled, and motivated to perform their duties effectively., • Plan and execute team member appreciation / retention activities., • Perform other duties as assigned by the Housekeeping Director. What Can You Bring... • Bilingual; fluent in Spanish & English., • At least +2 years of experience as a Housekeeping Manager or tenured Housekeeping Supervisor, • Proven experience leading a mid-size team., • Luxury hotel experience is preferred., • People skills and great leadership/coaching skills., • Critical thinking and problem-solving skills., • Knowledge of Laundry department., • Roll up your sleeves mindset., • Experience working in fast-paced environments., • Strong organizational skills., • Excellent communication skills., • Schedule flexibility is a must., • Ability to work independently and as part of a team, and to manage multiple priorities in a fast-paced environment., • Medical, Dental, and Vision Insurance, • 401(k), • PTO and company holidays, • Employee Discounts, • Fitness and Wellness Perks, • Pet Insurance