Clinical Coordinator - MA or LPN
hace 22 días
Kalamazoo
Job DescriptionClinical Coordinator- Medical Assistant (MA) or Licensed Practical Nurse (LPN) POSITION SUMMARY: Under the general direction of the Medical Director, the Clinical Coordinator supports the wellbeing of all Family Health Center patients by ensuring timely communication, action, and follow up on a wide variety of patient related concerns. The Clinical Coordinator functions as a liaison between patients and members of the care team through communication (via phone, fax, electronic health record, in-person, or otherwise), carrying out provider instructions (i.e., communicating lab results, refilling prescriptions, etc.), and maintaining meticulous documentation. DUTIES AND RESPONSIBILITIES: • Collaborate with internal and external care team members to promote patient safety and to optimize patient health outcomes., • Prioritize tasks based on patients' immediate needs and organizational priorities., • Answer patient phone calls, gather patient-reported information, and orchestrate timely follow up on a wide variety of patient needs., • Support the patient care team by maintaining accurate patient records, sending and receiving faxes, and following up on patient-centered tasks such as medication refill requests., • Notify patients of lab results (both normal and abnormal results, as indicated and under ,the direction of a provider)., • Document clinical actions in the electronic health record (EHR) and organize documentation so that p tient records are accurate, complete, and accessible., • Utilize the EHR to schedule appointments, communicate with members of the care team, and provide patient education and/or recommendations as outlined by a provider., • Support and adhere to administrative and clinical policies and procedures., • Function as a patient advocate., • Participate in routine competency training, in-service education, and departmental meetings., • Seek clarification regarding patient concerns and/or care team instructions, as indicated., • Serve on committees or special teams, as designated by supervisor., • Participates in organization- and department-specific continuous quality improvement initiatives., • Assist with the orientation of new personnel., • Adhere to all local, state, and federal laws and regulations., • Be willing to make decisions, resolve conflicts, and complete work assignments in a timely manner., • Effectively communicate both verbally and non-verbally to a wide variety of audiences., • Welcome feedback and contribute to a positive, team-oriented environment., • Actively participate in meetings by using listening skills and keeping an open mind., • Give recognition to others for excellent quality care and/or customer service., • Act as a self-starter, demonstrating a willingness to identify problems and seek solutions., • Complete tasks correctly and on time., • Develop strategies to achieve organizational goals and objectives., • Exhibit an appreciation for cultural diversity., • Adapt to change and remain flexible while working in a fast-paced environment., • Demonstrate a willingness to admit and correct mistakes and take responsibility for one's own actions., • Balance team and individual responsibilities while assessing one's own strengths and weaknesses., • Exhibit objectivity and an openness to different viewpoints., • Demonstrate knowledge of company policies., • Treat others with respect., • Work ethically and with integrity, upholding organizational values., • Remain willing to admit and correct mistakes, taking responsibility for one's own actions., • Adhere to data security guidelines, including appropriate use of EHR systems and IT resources., • Uphold values congruent with patient-centered care., • Solicit input from appropriate stakeholders, explain reasoning for decisions, and use strong interpersonal skills to communicate with others., • Promote and prioritize both staff and patient safety., • Maintain patient privacy and confidentiality.TYPICAL WORKING CONDITIONS:, • The noise level in the work environment is usually moderate to quiet., • Variable work hours to meet the needs of the organization may be required.TYPICAL PHYSICAL DEMANDS:, • While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear., • The employee is frequently required to stand or sit., • The employee is occasionally required to walk, reach with hands and arms, and/or stoop., • The employee must occasionally lift and/or move up to 25 pounds., • Specific vision abilities required by this job include close vision, color vision and ability to adjust focus., • Regular use of computer screens is expected up to> 75% of the working hours.QUALIFICATIONS:, • To perform this job successfully, an individual should be able to navigate EHRs and be proficient with medical terminology., • Must have adequate transportation to be able to commute to any of the Family Health Center sites., • Able to effectively communicate information and respond to questions and needs of an interdisciplinary team, including patients, medical professionals, and non-clinical staff.EDUCATION/EXPERIENCE/CERTIFICATIONS/LICENSES:, • One or more year(s) of related experience and/or training preferred, or equivalent combination of education and experience., • Bilingual (English and Spanish) desired.
Limpieza
Ayudante de Cocina
Transporte y Reparto
Camareros
Chef y Cocinero
Construcción y Obras
Seguridad
Comida Rápida
Estética y Belleza
Oficina y Administración
Venta Minorista
Almacén
Ventas y Marketing
Azafato y Azafata
Servicio al Cliente
Barista
Entretenimiento
Arte, Medios de Comunicación, Diseño
Atención Sanitaria
Ciencia
Contabilidad y Finanzas
Cuidado de animales
Cuidado de niños
Deportes y Bienestar
Educación
Eventos y Promociones
Gerencia
Industria y Producción
Ingenieria
Moda
Personal de Bar
Redacción y Edición
Servicios Jurídicos
Tecnología de la información
Trabajos en línea
Otros
Página 11