Parts Customer Service (Myerstown)
24 days ago
Myerstown
Job DescriptionSalary: Definition of a Hero in this position • Core Values Champion:Lives with integrity, driven by service, and focused on people, reflecting the core values of our company; Integrity Centered, Service Driven, People Focused., • Reliable and Punctual:Always on time and ready to contribute, demonstrating commitment through consistent arrival at work., • Customer Advocate:Listens attentively to customers. Acts as a problem solver, analyzing customer and team needs and challenges to provide effective, innovative, and tailored solutions., • Respect and Teamwork: Treats all team members, leaders, and customers with respect, adheres to rules, and promotes collaboration., • Humility and Positive Communication: Teachable, values others ideas, avoids gossip, and always communicates respectfully., • Professionalism and Skill:Executes duties with competence, focus, and dedication to continuous growth and improvement., • Organization and Attention to Detail:Maintains an orderly workspace, follows consistent processes, and documents information clearly and thoroughly., • Productivity and Initiative:Works efficiently, avoids wasting time, proactively seeks additional tasks, addresses issues, and plans for improvement. Responsibilities • Begin each workday on time with a positive attitude, ready to provide excellent service and effective solutions., • Consistently provide a high-quality experience to every customer., • Coordinate inter-store parts transfers to ensure smooth operations and maintain inventory accuracy., • Assist customers and internal departments with parts inquiries and ensure quick, accurate responses., • Provide recommendations and solutions to customers regarding parts selection, substitutions, or special orders., • Achieve sales targets by promoting parts and related products to service customers. Qualifications • Physical Requirements:Able to lift, carry, push, or pull up to 50 pounds and perform tasks like bending, climbing, squatting, and kneeling., • Mathematical Skills:Able to perform math calculations necessary for parts inventory management and parts pricing, understanding the difference between margin and markup., • Computer Skills:Proficient in using dealer management software, entering sales orders, using parts lookup software and online tools., • Tools:Skilled in operating hand and power tools commonly used to repair starter recoils, install chainsaw chains, install string trimmer heads, etc., • Mechanical Skills:Possess a working knowledge of engine and hydraulic theory., • Attention to Detail:Accurate in gathering information, documenting issues, verifying unit details, and following processes consistently., • Time Management and Efficiency:Capable of managing multiple tasks simultaneously, prioritizing based on urgency, and ensuring timely completion., • Collaboration and Teamwork:Works effectively with leaders and team members across departments to ensure a seamless and efficient customer service experience., • Communication Skills:Communicates clearly with colleagues and customers, both in person and over the phone, while adapting style to the situation., • Eight Paid Holidays per year., • Paid vacation policy., • Health, vision, and dental insurance with employee contribution., • Company contribution toward supplemental insurances, • Retirement Savings Plan - Safe Harbor 401k with company match.