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  • Mgr, Ops, Customer Service
    Mgr, Ops, Customer Service
    3 hours ago
    Full-time
    Astoria, Queens

    We’re looking for motivated, engaged people to help make everyone’s journeys better. Reporting to the General Manager for the unit, the Manager, Ops, Customer Service is responsible for supporting the operational unit with meeting customer requirements and needs. This position will act as a liaison between the airline customer and the Gate Gourmet operational unit. Annual Hiring Range/Hourly Rate: • $85,000-$90,000 Benefits • Paid time off, • 401k, with company match, • Company sponsored life insurance, • Medical, dental, vision plans, • Voluntary short-term/long-term disability insurance, • Voluntary life, accident, and hospital plans, • Employee Assistance Program, • Commuter benefits, • Employee Discounts, • Free hot healthy meals for unit operations roles Main Duties and Responsibilities: • Agrees on performance expectations with the commercial team and works with GM/Unit staff to deliver against these expectations, • Approves (w/GM consent) specialty orders, uplifts, and responsible for invoice accuracy and timelines., • Works closely with the production team in order to maintain a continuous knowledge of current specifications and customer expectations through routine audits., • Ensures supply chain/purchasing has current up to date data and support purchasing requirements., • Ensures that all processes and procedures related to specific flights are completed, quality standards are met, and additional revenue opportunities documented on invoice., • Communicates the customer goals and represents the customer interests to the local GGI team., • Strong understanding of unit capabilities and services, and effectively communicates all offerings to the client w/GM approval., • Reports to the GM and or Account Director, providing regular input on all account activity, including service status and call reports on a weekly basis., • Provides coordination between customer and GGI on special events such as Menu Presentation (scheduling, transportation, security, specs available, tent cards, tasting equipment, unit tours, beverages, etc.)., • Owner of T-minus schedule to facilitate changes and bringing all departments together for success., • Maintains a professional appearance at all times. Treats the customer with dignity and respect. Internal & External Communication • Daily reconciliation of delays and communications need activities as required., • Communicates daily to the GG operations team of any spec changes, performance issues, call backs, inspections, etc from previous day. Drives root cause analysis., • Weekly recaps of delays vs. targets, FAC’s, and Update with customer on weekly basis and local station management. SR (Shared Responsibility), • Ensures that customer issues are dealt with in an efficient manner, informing the General Manager and Commercial leader (PAM. Local Director) of any problems that may arise., • Weekly inventory status checks. SR, • Provides regular two-way communication between the client and local GGI, to provide strong team representation and set proper client expectations. Inventory Management • Ensures customer inventory sheet to be current and up to date par levels., • Manages inventory process taken accurately and on time. Results reviewed before submission to the customer. Communicate to the customer when par levels need to change. SR, • Provides customer feedback to help customer reduce costs through inventory management., • Warehouse space, issue here is to not be a warehouse for obsolete or excessive inventory. SR, • Ensures that Customs requirements, GGI Bonded policy and local Agriculture (compliance agreement) are implemented. SR Quality • Assists internal department on quality/compliance through weekly specification checks and audits (chef tables, packing diagrams, CCP’s, VSIE process, safety)., • Compares FACs against goals., • Ownership of CSI and drives the process as outlined in GG policy and procedures. Cost Management • Conducts weekly documented billing checks to ensure items billed., • Reviews monthly service order to ensure all service items captured and aligned with CXP and Sales force. Targets • Manages to a customer-specific set of KPI’s – reports on this performance to the commercial team, agrees performance targets to these KPI’s (e.g., delays, complaints, audit results) with Commercial VP and GM, • Annual (or quarterly) customer feedback survey on each aspect of the role – communication, inventory management, Quality cost management/invoice accuracy, and customer service orientation (does the customer view this role as representing their interests in the unit) SR **Qualifications Education: • High School Diploma or GED required, • Associates degree or degree from a 4 year university or college is preferred Work Experience: • Proven Account Management skills required in order to create, maintain, and enhance customer relationships, • Minimum of 3 years of account/project management experience. Technical Skills: (Certification, Licenses and Registration) • Extremely detail oriented, • Technical and analytical competence (understands software, hardware, networks, etc.), • Motivated, goal oriented, and persistent, • High level of initiative and works well in a fast paced, team environment, • Handles stressful situations and deadline pressures well, • Plans and carries out responsibilities with minimal direction, • Full knowledge of any customer specific requirements in Service Agreement and delivers as listed below:, • Delta Airlines: Full knowledge of IFX system; Owner of change notice distribution list; understands the unit performance grading system; ensures the AC Damage reporting process is followed; full knowledge of Delta build tool., • United Airlines: Full knowledge of Unimatic (aircraft operation); Full knowledge of IBSOPS (meal board location); Ensures PSS (passenger counts) is used for forecasting; Ensures AirServ/AirVision is used for flight finalization; Ensures Sky Net is used for packaging/general requirements; Full knowledge on the use of Igaps (real flight info), • American Airlines: Understands AA evaluation and evaluation definitions; Full knowledge of AMOS & Sabre systems; Ensures food/equipment inventories in AirVision; Ensures equipment distribution is updated in AirVision; Ensures monthly IUR is documented in AirVision; understands the PMP process., • British Airlines: Knowledgeble/Ensures BA IFX tools are used in operation; Maintains chronological telex and bulletin information; Analysis TCS and BBSC sheets for BA performance; Full knowledge of AirServe and train staff on the use; Owner of TP006 accuracy for each scheduled change, • Virgin Airlines: Take weekly photos of menu items and submit them to Virgin; Monthly review of TP006 and distribute the flight information; Must have full knowledge of Skylogistix; Must have full working knowledge of AirServ. Language / Communication Skills: • Excellent written and oral communication skills, • Bilingual is a plus. **Job Dimensions Geographic Responsibility: Unit Type of Employment: Full-time Travel %: Up to 25% Exemption Classification: Exempt Internal Relationships: External Relationships: Work Environment / Requirements of the Job: Normal office environment Budget / Revenue Responsibility: (Local Currency) **Organization Structure Direct Line Manager (Title): General Manager, Unit Dotted Line Manager (Title, if applicable): N/A Number of Direct Reports: Varies by unit Number of Dotted Line Reports: N/A Estimated Total Size of Team: Varies by unit **gategroup Competencies Required to be Successful in the Job: • Thinking – Information Search and analysis & problem resolution skills, • Engaging – Understanding others, Team Leadership and Developing People, • Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively, • Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus **Demonstrated Values to be Successful in the Position Employees at gategroup are expected to live our Values of *Excellence, Passion, Responsibility* and Respect**. To demonstrate these Values, we expect to observe the following from everyone: *Excellence* • We put the customer at the forefront of everything we do, taking time to understand their needs, wishes and desires., • We constantly learn by giving and receiving feedback, improving from our mistakes and bettering ourselves. *Passion* • Hospitality, in its purest form, comes down to a single, core principle: care. We do everything with thoughtfulness, attention, and care., • We have a growth mindset, a resilience that makes us determined to bounce back from failures and setbacks. *Responsibility* • We care about what we do, and we understand the impact we have on others and the planet., • We always look out for each other –creating a safe workplace environment is everyone’s responsibility. *Respect* • Every job matters. We each do our part to ensure our colleagues and our customers succeed in their goals. We respect each other’s voices and foster a workplace that supports inclusion and To be considered for this position, please submit your application by 07/23/2026. The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law. For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf We anticipate that this job will close on: 08/10/2026 *For California Residents, please click here to view our California privacy notice.* If you want to be part of a team that helps make travel and culinary memories, join us!

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  • UAS Flight Test Operator
    UAS Flight Test Operator
    2 months ago
    $100000–$130000 yearly
    Full-time
    Sunset Park, Brooklyn

    Pay: $100,000.00 - $130,000.00 per year Job Description Vermeer is looking for a UAS Flight Test Operator to join our team. In this role, you will be an essential part of the validation process for our next gen of GPS-denied navigation. Your responsibilities will include flying, maintaining, developing, and testing alternative navigation products on multiple UAS platforms. Drone operations will consistent primarily of Group 1-3 fixed wing UAS. Collaboration with our engineering team will be crucial as you plan, execute, and report on test activities. Success in this role hinges on your ability to adapt to new requirements and manage flight operations across multiple projects. While a BS in Engineering, Computer Science, Aerospace, Aviation, or a related field is preferred, we will consider equivalent professional experience. Please note that non-technical or hobbyist experience limited to DJI or equivalent Group 1 UAS is not sufficient for this role. The ability to interpret technical documentation and integrate payloads onto aircraft is essential, as is hands-on experience with small power tools, lab test equipment, soldering, and custom wiring harnesses. Familiarity with basic electronics and troubleshooting (multimeter, oscilloscope etc) is a huge plus. This is a full-time, in-person position out of our Brooklyn, NY office. A relocation stipend will be offered. Required Qualifications • US Citizenship, • FAA Part 107 Certification, • Significant experience flying Group 2 or larger fixed-wing and VTOL UAS., • Significant experience working with ground control software including Q Ground Control and Mission Planner (3+ yrs), • Significant experience with PX4 / Ardupilot autopilot systems and MAVLINK (3+ yrs), • Basic understanding of drone electrical, mechanical, and software systems., • Technology background with troubleshooting skills and analytical research capabilities., • Ability to research and interpret technical documentation., • Must possess a driver's license and be willing to operate a motor vehicle. Preferred Qualifications • Military training as an Air Vehicle Operator (AVO) or Pilot in Command (PIC)., • Experience building custom drones or integrating drone components including custom payloads, cameras, sensing systems, hardware, electronics, wiring, GPS systems, autopilots, firmware, and software., • Background in software or computer science., • Proficiency in operating Linux, Ubuntu, Windows, and/or terminal commands., • Ability to make independent decisions, troubleshoot, and repair electrical faults. Benefits: • Health insurance, • Life insurance, • Paid time off, • Relocation assistance, • Vision insurance Ability to Commute: • Brooklyn, NY 11232 (Required) Work Location: In person

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  • Cell Phone Technician/Store Manager
    Cell Phone Technician/Store Manager
    2 months ago
    Full-time
    Prospect Lefferts Gardens, Brooklyn

    Overview Join our dynamic team as a Cell Phone Technician and Store Manager, where you'll lead the charge in providing top-tier mobile device repair and exceptional customer service. This role combines technical expertise with leadership, empowering you to troubleshoot, repair, and optimize a wide range of smartphones and tablets across various operating systems. As a store manager, you'll also oversee daily operations, motivate your team, and ensure an outstanding shopping experience for every customer. If you're passionate about technology, thrive in a fast-paced environment, and enjoy guiding others to success, this is the perfect opportunity to elevate your career! Duties Diagnose and repair smartphones, tablets, and other mobile devices across Android, iOS, macOS, and Windows platforms using hand tools and soldering techniques. Perform software troubleshooting to resolve operating system issues, app conflicts, and connectivity problems on various mobile devices. Utilize schematics and technical manuals to identify hardware faults and execute precise repairs on computer hardware components. Provide exceptional technical support to customers both in-store and through field service visits, ensuring quick turnaround times. Manage daily store operations including inventory control, sales transactions, and customer relations to maximize sales performance. Lead the team by training staff on device repairs, troubleshooting procedures, and customer service excellence. Maintain detailed records of repairs performed, parts used, and troubleshooting steps for quality assurance. Experience Proven experience repairing mobile devices such as smartphones and tablets with knowledge of Android, iOS, macOS, and Windows operating systems. Skilled in soldering small electronic components and using hand tools for delicate hardware repairs. Strong analysis skills to diagnose complex software issues or hardware failures efficiently. Familiarity with schematics, technical manuals, and equipment repair procedures for mobile devices and computer hardware. Previous retail sales experience with a focus on customer support in a fast-paced environment preferred. Ability to perform field service repairs at customer locations when necessary. Excellent communication skills combined with a passion for technology innovation. Join us to be part of a vibrant team dedicated to delivering cutting-edge solutions while fostering your growth as a leader in the tech retail space! Pay: $850.00 per week Work Location: In person

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